Hire the Best Microsoft Small Business Server Administrators
in the Philippines

Manages and troubleshoots Hybrid MS Enterprise Infrastructure . Office365 - Exchange Online , Skype for Business . AzureAD , Azure -AzureUsers , Monitor SystemHealth , Workloads, On Premise Exchange 2016 - Mailbox , Shared Mailbox ,Mailbox Migration , Groups , Dynamic Disto groups , security Groups System Center Configuration Manager 2012 (SCCM) Installation and Configuration - Management of Primary Sites , Secondary Sites , Distribution Points , Management Points , Task Sequence , OSD Deployments , Packages and Applications , System Center 2012 R2 Configuration Manager Toolkit Active Directory ,ADFS , Domain Controllers , User Attributes, Powershells -------------------------------------------------------------------------------------------------------- Other Experiences Seeking a position as a valuable member of your web development team that specializes in CMS , LMS , Wordpress, etc . . .leverages my skills, achievements and ability to develop a dynamic website in a direction that provides superior earnings. My experience in one of the top webhosting company for over 8 years gives me the edge in all aspects of webhosting services . -DNS management -Email System -Debugging -Sharepoint -Exchange -OpenXchange -LAMP (Linux Apache Mysql PHP )

Senior Microsoft 365 & Azure Systems Engineer | MSP Specialist | 15+ Years Experience Need an experienced IT professional who can quickly resolve Microsoft 365, Azure, server, backup, and infrastructure issues with minimal downtime and clear communication? I am a Systems Engineer with over 15 years of experience supporting small businesses, enterprise environments, and Managed Service Provider (MSP) operations. I specialize in delivering reliable IT solutions that improve system stability, strengthen security, and ensure business continuity. Throughout my career, I have supported cloud and on-premise infrastructures, performed complex migrations, managed critical incidents, and provided end-to-end technical support across Microsoft 365, Azure, and hybrid environments. Core Expertise: • Microsoft 365 Administration (Exchange Online, SharePoint Online, Teams, OneDrive) • Microsoft Azure Administration • Entra ID (Azure AD) and Identity Management • Windows Server Administration • Active Directory and Group Policy • Hyper-V Virtualization • Microsoft 365, Exchange, and IMAP Email Migrations • DNS, Domain, and Email Security Management • Backup, Disaster Recovery & Cyber Protection (Acronis, Veeam) • Endpoint Detection & Response (EDR) and Cloud Backup Solutions (Acronis) • ConnectWise, Autotask, NinjaOne, ScreenConnect • cPanel, Plesk, WHMCS, and Web Hosting Administration • WordPress Administration • Network, VPN, and Printer Troubleshooting • Technical Support and Service Desk Operations Certifications & Tools: • Microsoft 365 Certified • Microsoft Azure Fundamentals • Acronis Certified (Tech Fundamentals, Cloud Tech Professional) • Certificate of completion: Claude 101 • Certificate of completion: Claude code 101 • Certificate of completion: Introduction to Claude Cowork Backup & Recovery Email Security Endpoint Detection & Response (EDR) Disaster Recovery (DR) Solutions What sets me apart: ✔ 15+ years of hands-on IT and MSP experience ✔ Strong background supporting multiple client environments simultaneously ✔ Proven ability to resolve complex Microsoft 365, Azure, security, and infrastructure issues ✔ Deep experience in backup, disaster recovery, and cybersecurity operations ✔ Excellent communication skills with technical and non-technical users ✔ Independent, reliable, and focused on delivering results Whether you need Microsoft 365 administration, Azure support, email migration, backup and disaster recovery, infrastructure troubleshooting, or ongoing IT support, I deliver dependable solutions that keep your systems secure and running smoothly. I look forward to supporting your next project.

Technology Solutions Office 365 Specialist (2022) Scalable OS + Lanpro Systems | United States Office 365 Cloud Infrastructure Architect to design and implement cloud system to support the enterprise infrastructure across 60+ US based companies. Technology Solutions Expert ensuring business continuity for 60+ US based companies. Use Datto RMM as Administrator of all technology related services essential for partner companies to function including but not limited to AD, DNS, FILE Server, PRINT Server, On-prem Exchange Hybrid Server, Office 365 Cloud and all its platforms. Ensures that all mentioned systems function at optimal levels and support the development of new technologies and system requirements. ● Datto RMM Agent Deployment across all handled companies based in US ● Deployed Powershell script to collect and remove existing device admins using Datto RMM across US companies all at once ● Deployment of work from home for US companies via Datto RMM and Splashtop Business ● Active Directory Management across US companies using Datto RMM ● Azure AD Management across US companies ● O365 Exchange Administration, Exchange 2007 to 2019 Server Management (Mailbox Configuration) ● Email Security Management using Office 365, Mailprotector, Acronis ● Network Management as an admin of all partner companies through UniFi Network ● 2FA, MFA, SSO configuration and management as an admin of all partner companies through Duo ● Digium Phone System Administration across all partner companies ● Software Deployment across using Datto RMM ● Documentation of each company configurations to IT Glue ● Troubleshooting and resolution of all things technical across US companies using Datto RMM Office 365 System Lead (2021) Sandstone | Australia •Review of existing Office 365 Architecture •Decommissioned and Migrated Sandstone On-prem AD Connect to AWS •Rolled out external Sharepoint site for client banks •Deployed Azure AD Privilege Identity Management (PIM) to sandstone employees •Deployed Intune MDM Policies •Disabled Seamless SSO for sandstone.local •Integrated Microsoft Non-Gallery Client Application to Azure Enterprise App •Enabled SAML SSO for Client Application and Token Encryption •Define Naming standards for Office 365 emails and groups •Deployed Intune update policy for Windows on our Sandstone devices •VM and Server Patching, Backup, and Decommissioning •Subscription and Licensing Cost reduction and planning •Licensed Unmanned Mailboxes convert to Password Enabled Shared Mailboxes attached to One Shared Licensed Unmanned Mailbox •Cloud Security Group Permissioning Techops, Platform, SSD, Devops, Cyber Sec. •Redesigned Employee Onboarding using Security Groups •Creation of existing Onprem groups to cloud before decom of onprem •Separation of regular windows user without device admin priv and the tech windows users with device admin priv Microsoft Office 365 Admin Support (2020-2021) Upworks | Singapore Microsoft Office 365 Partners Support (2018-2020) Microsoft Office 365 Concierge (2015-2018) Accenture Inc. | Philippines Certifications *note change the www.youracclaim "-" to "." in the links • MCSA: Office 365 – Certified 2019 Badge: www.youracclaim-com/badges/c24588fd-b6c5-4299-ac41-b1afe1fd9791 • Microsoft Exam 346: Managing Office 365 Identities and Requirements Badge: www.youracclaim-com/badges/6508be6b-8d32-4f80-b67c-77649725af27 • Microsoft Exam 347: Enabling Office 365 Services Badge: www.youracclaim-com/badges/1e184040-bb4b-43af-98aa-e53616f9bfa0

Hello! I'm Florame, a Top Rated Upwork freelancer with 19+ years of experience in IT support, Microsoft 365 administration, web hosting, technical project management, and customer success. I've had the opportunity to work with global organizations, including Microsoft, where I specialized in resolving complex Microsoft 365 issues, supporting enterprise customers, and mentoring support engineers. Throughout my career, I've built a reputation for combining strong technical expertise with excellent communication and project management skills. Whether you need someone to troubleshoot technical issues, manage client projects, coordinate development teams, or improve support operations, I can help deliver results efficiently and professionally. What I Can Help You With ✔ Microsoft 365 Administration & Support ✔ Microsoft 365 setup and configuration ✔ Exchange Online administration ✔ Domain setup and DNS management ✔ Mail flow configuration ✔ SPF, DKIM, DMARC, MX records ✔ Outlook troubleshooting ✔ OneDrive synchronization issues ✔ SharePoint Online support ✔ Exchange Hybrid configuration and migrations ✔ Microsoft Intune device management and enrollment ✔ Microsoft Teams administration ✔ Project Management Most recently, I served as Project Manager for Net Ninjas, where I: ✔ Managed website support tickets from clients ✔ Coordinated technical support for website issues ✔ Oversaw server management requests ✔ Worked closely with developers to prioritize and resolve client concerns ✔ Managed project timelines and ensured timely delivery of support requests ✔ Maintained excellent communication between clients and technical teams to provide a smooth support experience ✔ Web Hosting & Server Support I have extensive experience providing technical support for web hosting companies including 1&1, EarthGirl, Optimal Hosting, and various hosting resellers. My expertise includes: ✔ cPanel / WHM / WHMCS ✔ Website migrations ✔ FTP / SSH ✔ DNS configuration ✔ PHP & MySQL ✔ Website backups and restores ✔ Domain management ✔ Exchange Hosting ✔ Server troubleshooting ✔ WordPress, Joomla, Drupal, and Wix support ✔ Leadership & Operations Throughout my career, I've also held leadership roles including: Subject Matter Expert (Microsoft) * Assisted Level 1 engineers with complex escalations * Provided coaching and technical guidance * Helped improve support processes and documentation Tools Specialist Lead * Led a team supporting Microsoft internal tools * Troubleshot Intune compliance and device enrollment issues * Improved operational workflows and tool adoption Quality Assurance Team Lead * Managed a team of QA Analysts * Developed evaluation scorecards and quality standards * Conducted coaching sessions and performance reviews * Led quality improvement initiatives Continuous Improvement Officer * Analyzed customer feedback and operational metrics * Recommended process improvements to enhance customer satisfaction and team performance Why Clients Choose Me: ✔ 19+ years of IT experience ✔ Top Rated Upwork Freelancer ✔ 100% Job Success ✔ Strong technical and business communication skills ✔ Proven experience leading technical teams ✔ Project management expertise ✔ Reliable, detail-oriented, and proactive ✔ Focused on delivering practical solutions—not just completing tasks I take pride in building long-term relationships with my clients by providing dependable service, clear communication, and high-quality work. If I don't believe I'm the right fit for your project, I'll tell you honestly and, when possible, point you in the right direction. If you're looking for a trusted IT professional who can bridge the gap between technology and business while keeping your projects moving forward, I'd love to discuss how I can help. I look forward to working with you!

Helping SMB's to settle in the cloud CERTIFICATIONS and EXAMS MCSA Microsoft 365 MS-900 MCSA Azure AZ-900 MCSA Security and Compliance SC-900 Cisco Small Business Technical Overview 700-755 TECHNICAL PROFICIENCIES Microsoft 365 Admin Center, Intune and Azure Platforms - Windows Vista/7/10; Mac OS X; Windows Server 2012 R2, Windows Server 2016, Hyper-V Software - Installation, MS Exchange, O365, SharePoint, Active Directory, FreeNas, SCCM App Deployment, ServiceNow, Zoho, Autotask Languages - HTML, Python, Visual Basic, C, Java Network - Configuration, Dell and HP Servers, Cisco, Ubiquity and Unifi, TCP IP Security - Forticlient EMS, Fortinet, Sophos Endpoint security, Microsoft Defender for Endpoint, MacAfee Endpoint protection AREAS OF EXPERTISE Testing & Troubleshooting | Project Management | System Administration Strategic Planning | Resource Allocation | Effective Communication Team Leadership | Business Continuity | Data Backup & Recovery Active Directory | SCCM App Deployment | Network Administration Endpoint Security | Firewall

Hello there, I have over 6 years of experience in the IT industry, specializing in project management and technical support. My journey began in traditional IT environments, and I have since transitioned to working remotely with clients, particularly in Australia. I’m an IT Expert with 5 years of experience specializing in Microsoft 365 administration, Domain/DNS Management, MySQL scripting, Virtual/Physical server, network security, and comprehensive IT systems management. I excel at resolving complex technical issues, providing top-notch customer service, and ensuring seamless IT operations for businesses of all sizes. Here’s what I bring to the table: ✅ Microsoft 365 Administration & Technical/ IT Support: I provide expert-level management of Microsoft 365 environments, including user setup, Azure, license management, email troubleshooting (Exchange Online), and support for Teams, OneDrive, and SharePoint. I ensure your business can leverage Microsoft 365 to its full potential while maintaining robust security practices such as multi-factor authentication (MFA) and data protection. ✅ MySQL Scripting & Database Management: With extensive experience in MySQL scripting, I can create, manage, and optimize databases for your applications. From writing complex queries, triggers, and stored procedures to optimizing database performance, I ensure your data is organized, secure, and accessible when needed. Whether you need database setup, optimization, or troubleshooting, I can help maintain and scale your database infrastructure efficiently. ✅ Technical Support & IT Systems: With deep expertise in IT systems, I offer remote and on-site support for hardware, software, and network configurations (VPN, DNS, DHCP). From Windows Server and Active Directory management to troubleshooting network and connectivity issues, I ensure smooth and secure operations. Whether you need help with installation, configuration, or system optimization, I’ve got you covered. ✅ Network Security & Risk Management: I specialize in designing and implementing network security solutions to protect your systems from internal and external threats. This includes configuring firewalls, VPNs, intrusion detection systems (IDS), and encryption protocols. I also conduct regular vulnerability assessments and apply best practices to safeguard your data and IT infrastructure from security breaches and cyber-attacks. ✅ Complex Problem Solving & Help Desk Expertise: I’m experienced in handling high-volume support tickets via platforms like Jira, ServiceNow, and Zendesk, resolving technical issues efficiently while maintaining high customer satisfaction. I provide personalized, step-by-step support and training to help users adopt new technologies with ease. ✅ Graphic Design & Creative Services: In addition to my IT expertise, I also provide graphic design services. I create visually stunning and functional designs for digital and print media, including logos, social media graphics, presentations, and marketing materials. I use tools like Adobe Photoshop, Illustrator, and Canva to deliver creative solutions that enhance your brand presence. ✅ Project Management & IT Consultation: I help businesses optimize their IT infrastructure by recommending tailored solutions. From managing system migrations and upgrades to enhancing network security and database performance, I ensure your IT projects are delivered on time and within budget. My strategic insights help businesses streamline their operations and maximize IT investments. ✅ Customer Service Skills: As an IT professional with a strong background in customer service, I consistently deliver top-notch support by effectively resolving technical issues in a timely manner. My experience in the IT industry has honed my ability to troubleshoot complex problems while ensuring that clients feel supported and informed throughout the process. With a focus on clear communication, patience, and dedication, I strive to provide a seamless and positive experience for every customer. ✅ VPS & Virtual Machine (VM) Installation, Configuration, and Management Specialist: I provide comprehensive services for VPS (Virtual Private Server) and Virtual Machine (VM) environments, covering everything from initial setup and configuration to ongoing management and optimization. My expertise includes integrating cloud-based solutions, ensuring robust data security, and maintaining optimal performance. Why work with me? I’m passionate about delivering solutions that not only resolve technical issues but also help businesses grow through smart IT management. Whether you’re looking for ongoing support, a one-time project, or IT consultation, I am committed to providing high-quality service tailored to your needs. Let’s discuss how I can help your business thrive, Feel free to reach out, and let’s get started.