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I take the work off your plate that requires organization, judgment, follow-through, and attention to detail—so you can focus on running the business, not chasing tasks. With 8+ years of experience, 180+ completed projects, and 14,800+ hours on Upwork, I’ve supported executives, business owners, attorneys, healthcare professionals, and growing teams with the day-to-day work that keeps operations moving. I don't just wait for instructions. I learn how things work, keep track of what needs to happen next, and look for ways to make the workflow more organized and efficient. 📅 Executive & Administrative Support • Executive Assistance • Calendar & Inbox Management • Email Management • Client & Team Communication • Meeting Coordination • CRM & Database Management • Data Entry & Web Research • File & Document Organization • Reporting & Administrative Support ⚙️ Operations & Project Support • Project & Task Coordination • Workflow Optimization • SOP Creation & Documentation • Process Improvement • Team Coordination • Dashboard & KPI Reporting • Deadline & Follow-Up Management • Business Operations Support ⚖️ Legal & Paralegal Support • Bankruptcy Case Management • Legal Administrative Support • Document Collection & Tracking • Case File Organization • Filing Deadline Monitoring • Client Follow-Up • Legal Document Management • Uploading and organizing required documents for submission to various bankruptcy trustees • Best Case Software • Lawmatics CRM • CLIO Time Entry • Legal Transcription 🏥 Medical & Healthcare Support • Medical Transcription • Medical Terminology • Healthcare Administrative Support • Document & Record Organization As a Licensed Pharmacist, I also bring strong medical terminology knowledge and experience working with detailed and confidential information. 🛠️ Tools Google Workspace: Docs, Sheets, Drive, Gmail, Calendar, Forms Microsoft 365: Excel, Word, Outlook, PowerPoint Project Management: ClickUp, Trello, Asana, Mondaycom, Airtable, Notion CRM & Legal: HubSpot, Lawmatics, Best Case, Clio Communication: Slack, Microsoft Teams, Zoom, Calendly Documents & Design: Adobe Acrobat, Canva, ChatGPT 🌟 What You Can Expect ✔️ 8+ years of professional experience ✔️ 180+ completed projects ✔️ 14,800+ Upwork hours ✔️ Top Rated Plus Freelancer ✔️ Proactive communication ✔️ Strong attention to detail ✔️ Independent problem-solving ✔️ Reliable follow-through ✔️ Comfortable handling confidential information Whether you need a dependable Executive Assistant, Operations Specialist, or Legal/Paralegal Support professional, I can step into your existing workflow, take ownership of the details, and keep things moving. If you're looking for someone who doesn't need to be micromanaged and can be trusted to get things done, let's talk.

✅ Manual QA Tester with deep, hands-on experience in banking, fintech, payments, SaaS, and enterprise platforms. Actively performs manual testing while leading QA efforts for online banking, digital payments, and credit card systems, ensuring secure, stable, and compliant releases. 💬 I personally execute and lead testing across core banking systems, payment gateways, online and mobile banking platforms, credit card processing systems, SaaS & PaaS solutions, POS, ATM, and CRM environments. My strength lies in hands-on manual testing, early defect detection, and end-to-end quality ownership in high-impact financial systems. 👩‍💻 As a Senior Manual QA, I balance hands-on testing and leadership, collaborating closely with developers and business stakeholders to align QA execution with functional, regulatory, and business requirements. I thrive in Agile and hybrid environments, mentor team members, and continuously improve testing processes while staying directly involved in testing activities. ✨ Senior Manual QA Expertise (Hands-On) ✔️ Manual, functional, regression, smoke, exploratory, integration, API, and end-to-end testing ✔️ Hands-on test execution, test planning, test case design, reporting, and sign-off ✔️ SaaS, PaaS, web, mobile (iOS & Android), and enterprise system testing ✔️ Banking & fintech domain expertise: Online & mobile banking, Payment systems & gateways, Credit card processing & transaction flows, POS, ATM, CRM, and core banking systems ✔️ Defect lifecycle management, root-cause analysis, and quality risk assessment ✔️ Agile, Waterfall, and Hybrid methodologies Tools & Technologies: Jira, Confluence, Zephyr, TestRail, Redmine, ServiceNow, Postman, WinSCP, MS Office, Google Workspace Basic exposure: JMeter, Playwright (Python) ✨ Strengths & Value I Bring ✔️ Strong communicator and team collaborator, working closely with developers and stakeholders ✔️ Detail-oriented and highly organized, ensuring accurate and complete test coverage ✔️ Agile team experience, active in ceremonies and cross-functional collaboration ✔️ Fast learner, able to work independently with minimal supervision ✔️ Comfortable supporting UAT, documentation, and release processes ✔️ Consistently on top of project timelines and QA tasks, ensuring timely deliveries 🏆 Why Banking & Fintech Teams and Clients Trust Me ✅ Hands-on testing with early issue and risk detection ✅ Strong focus on security, accuracy, usability, and customer trust ✅ Clear and proactive communication across technical and non-technical teams ✅ Effective in both individual contributor and QA leadership roles ✅ Reliable in fast-paced, regulated banking and fintech environments 📩 Let’s connect to discuss how I can support your team as a hands-on Senior Manual QA and help deliver secure, high-quality banking and fintech software with confidence.

Losing money to chargebacks, PayPal disputes, or Shopify disputes? I can help. I’m an eCommerce Chargeback & Dispute Specialist helping businesses protect revenue, resolve disputes, and prevent future chargebacks. Chargeback & Dispute Expertise • PayPal & Shopify disputes/chargebacks • Item Not Received (INR) • Unauthorized Transactions • Item Not as Described (SNAD) • Refund & cancellation disputes • Evidence & representment • Dispute monitoring and deadline management • Chargeback prevention eCommerce Support • Shopify order management • Customer service & complaint handling • Order/tracking investigation • Refunds, returns & replacements • Subscription & recurring orders My goal: protect your revenue, win more disputes, and reduce preventable chargebacks. ✅ Reliable ✅ Detail-oriented ✅ Fast & professional ✅ Confidential case handling Need help with chargebacks or eCommerce disputes? Send me a message.

Hey there! I’m a full stack web and software developer with extensive experience working directly with clients and delivering solid, well-thought-out solutions, not just quick fixes. Throughout my career, I’ve tackled diverse projects and provided a wide range of services and solutions, gaining the knowledge and skills needed to deliver reliable, seamless, scalable, efficient, and high-quality work. Why choose me? ‣ I have strong knowledge in both frontend and backend development. ‣ I provide customized and tailored solutions that fit each project’s unique requirements. ‣ I make sure designs and specifications are met, and I deliver clean work with exceptional quality. ‣ I’m committed to meeting deadlines and achieving milestones while maintaining high standards. ‣ I prioritize transparent communication to stay aligned with your objectives throughout the project lifecycle. I’m always eager to learn new technologies and skills, and I adapt quickly to any project requirements. My goal is to understand not just the technical side, but also the business context, so I can deliver solutions that truly make an impact. 💻 Technical Expertise Search, Content & Media Integrations: • Algolia Search API implementation and integration, data indexing and synchronization (WordPress → Algolia) and Search indices and query optimization • YouTube Data API integration, video content synchronization and metadata retrieval WordPress: • Website development and customization • Custom plugin development & feature extensions • eCommerce implementation and setup • WooCommerce • Booking and appointment scheduling systems • Payment gateway integration (Stripe, PayPal, etc.) • Forms integration (WPForms, Gravity Forms, Contact Form 7, Jotform, Ninja Forms) • Elementor, Divi, Oxygen, Beaver Builder, Visual Composer, WPBakery, Gutenberg/Block Editor, custom blocks • Third-party API integrations (REST, CRM, SaaS platforms) • Website speed and performance optimization • On-page SEO optimization • Cache configuration and management (WP Rocket, LiteSpeed Cache, W3 Total Cache) • Debugging and troubleshooting • Plugins and themes: ACF (Advanced Custom Fields), Meta Box, Wordfence, iThemes Security, HivePress, GeoDirectory, LearnPress, LearnDash, Astra, GeneratePress, Elegant Themes, Avada, Thrive Themes Frontend: HTML5, CSS3, JavaScript, React, Astro, Vue, Angular, Backbone, Bootstrap CMS: WordPress, Joomla, Drupal, Magento, Shopify, Wix PHP: Laravel, CodeIgniter, Yii, Symfony, CakePHP Java: Java 2 Platform, Enterprise Edition Spring Framework JavaServer Pages Java Servlets Java API for RESTful Web Services Java API for JSON Java API for XML SSO & authentication: SAML, Google Workspace, Firebase & cloud-based integrations JavaScript Libraries & Frameworks: jQuery, React, Highcharts, Chart.js, D3.js, Underscore, Next.js, Angular, Backbone API Integrations: Payments • Stripe, PayPal • Square • Authorize.Net eCommerce • Shopify API • WooCommerce REST API Google and Microsoft ecosystems • Google APIs (Sheets, Drive, Calendar, Gmail) • Microsoft Graph (Outlook, Teams, OneDrive) Marketing and CRM API integrations • HubSpot API • Mailchimp API • ActiveCampaign API • Constant Contact API • Klaviyo API Automation tools • Zapier • Make (formerly Integromat) Authentication & SSO • OAuth 2.0 • OpenID Connect • SAML Email Marketing & Automation • ConvertKit • Mailchimp • Brevo • AWeber • ActiveCampaign • Constant Contact • SendGrid • Calendly • Klaviyo CRM, Support & Live Chat • HubSpot • Zoho (CRM) • Zendesk Business and Industry Platforms • AppFolio (API integration + platform admin) • Motion (API integration + dashboard setup/usage) • MetaPulse (API integration + dashboard reporting) Project / Task Management • Asana • Trello • Monday (dot)com • Basecamp • Notion Web & Integration Skills REST API, Webhooks, 3rd-party API integrations, SSO Dev Workflow & Collaboration Git, GitHub, Bitbucket, Slack Website & Server Management • Performance optimization • Troubleshooting & debugging • Site migrations (staging → production, server moves) • Security hardening and malware cleanup • DNS & SSL setup • CDN, caching rules • Server stack: Apache, Nginx, cPanel, Plesk Hosting / Cloud Platforms • DigitalOcean, AWS, Google Cloud, WP Engine, Kinsta • GoDaddy, BlueHost, HostGator, SiteGround, Hostinger, Namecheap, A2Hosting, DreamHost I know outsourcing can sometimes feel risky, but I make it simple. I listen carefully, ask the right questions, and then deliver work that’s dependable and professional. My goal is always the same: make your project stress-free while helping you achieve results that matter for your business. Let’s work together to bring your ideas to life, whether that’s building something from scratch, fixing existing issues, or scaling your platform to the next level.

• Oriented in Basic & Advanced Accounting • Expert in Billing and Collection process, Credit Risk analysis and other Financial support with 10 years of experience • Possess background knowledge on programming language such as Microsoft Visual Basic • Literate in Oracle R12, Fusion and Netsuite. Other accounting systems include NAV, Quickbooks and Xero • Technical writing (Thesis, Feasibility Study, Case Study, etc) • Possess excellent verbal and written communication skills. • Responsible and dedicated person • Self-motivated, precise, well-disciplined and punctual • Optimistic towards the work and environment • Can work under pressure

I am an all-around virtual assistant who gets the jobs done. Below are the lists of expertise I can provide to every client who needs my help: Financial Consultant: I assist individuals in strengthening their overall financial profiles through organization, education, and detailed reporting support. My services include maintaining accurate client information in CRM systems, preparing professional correspondence, organizing financial reports for review, tracking monthly updates, and providing clear communication to help clients stay informed about their financial progress. I focus on accuracy, confidentiality, and consistent follow-up to help clients work toward better financial stability and understanding. APPOINTMENT SETTER: I am also experienced in Setting Appointments for real state firms. Do cold calling for real estate firms. TECHNICAL SUPPORT REPRESENTATIVE: An experienced Technical Support Representative providing technical assistance to clients (hardware and software). Human Resource Assistant: I create job posts, interview, and assess applicants and help them with onboarding. DATA ENTRY: I can do internet research and provide the information requested by clients. I also help when it comes to lead generation and ensure that information is provided accurately. SHOPIFY EXPERT: Process orders through Shopify and provide quality Customer Service through email or chat. Here are the tools or systems I have used and I am familiar with: CRM: CRC Dispute Suite Prodigy CDM Letterstream Dispute Bee White Label Zoho Dispute Fox Prodigy Gmail, Excel, MS Word Shopify Dropified Oberlo Indeed Mojo Five9 Zendesk HelpScout I am a person with positive energy who loves working, have fun, and be positive whatever the circumstances are!