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Experienced Virtual Assistant and Customer Support Agent Specializing in Dropshipping and E-commerce I offer tailored solutions including exceptional customer service and expertise in administrative tasks such as email management, calendar scheduling, and online research. Additionally, I specialize in managing PayPal disputes, chargeback resolutions, and Facebook ad campaigns to drive growth and efficiency for your business. 💼 Proficient in: Freshdesk, ClickUp, Google Suite, ChatGPT, Zoom, Instagram, Facebook, CapCut, Canva, Trello, Slack, Veed.io, Elevenlabs, PayPal Dispute Management, Chargeback Resolution, Facebook Ads Manager, etc. 🔊 Strong communicator, adaptable, and resourceful with leadership skills. Services Offered: 💳 PayPal Dispute Management & Chargeback Resolution 👩‍💼 Exceptional Customer Service 📈 Facebook Ad Campaign Management 🎬 Basic Photo and Video Editing Using Canva and CapCut 📦 Order Management & Tracking 🎨 Development of Compelling Ad Creatives for Effective Campaigns 📊 Inventory Management 🔍 Product Research & Listing 📱 Social Media Support 📧 Email Support 📂 Data Entry & Organization 🚀 Let's chat about how I can sprinkle some efficiency into your daily tasks and elevate your business! 🚀

I help ecommerce brands recover lost revenue, win chargebacks, and deliver exceptional customer experiences that keep buyers coming back. ⚡ Reliable & Detail-Oriented Professional 🔒 Confidential Case Handling 🌐 High-Speed Internet | Always Available Here's what clients hire me for 👇 Customer Service & Order Management - Email & live chat support for orders, shipping, and products - Order tracking, missing tracking numbers & delivery monitoring - Coordinating with suppliers to resolve delays, errors & stock issues - Proactive follow-up on delayed or lost shipments before escalation - Calm, professional complaint handling to prevent disputes & chargebacks - Best resolutions: reship, refund, replacement, or exchange - Processing returns, cancellations & order updates efficiently - Early dispute intervention to prevent PayPal & Shopify chargebacks - Accurate order records & Shopify status updates - Subscription account & recurring order management - Friendly, professional ticket responses using workflows & macros PayPal Dispute & Chargeback Specialist - Handling Item Not Received, Unauthorized Transaction & SNAD cases - Writing strong, evidence-based dispute responses to maximize win rate - Uploading tracking info, proof of delivery & policy documentation - Managing PayPal Resolution Center cases from open to close - Refund negotiation & proactive dispute prevention strategies - Preparing and submitting high-quality evidence packages - Analyzing dispute patterns to continuously improve defense strategies - Tracking dispute performance and identifying recurring weak points - Optimizing and standardizing dispute workflows for efficiency Shopify Chargeback Management - Responding to fraud, unrecognized, and product not received chargebacks - Compiling compelling evidence packages with strong documentation - Monitoring open cases and deadlines to prevent auto-losses - Chargeback prevention strategies to protect your payment gateway standing Order & Tracking Investigation - Checking shipment status and real-time courier updates - Address validation and delivery issue resolution - Proactive customer communication to reduce dispute escalations - Identifying shipment delays before they turn into chargebacks If you're looking for a Shopify Customer Service Specialist and Chargeback & Dispute Resolution Expert who is reliable, thorough, and easy to work with. Hire Me!

Ready to take on the details so you don't have to! 𝙒𝙝𝙮 𝘾𝙝𝙤𝙤𝙨𝙚 𝙈𝙚? ❇️Expert Data Entry Skills ❇️Comprehensive Web Research ❇️Reliable Admin Support ❇️Strong Organizational Skills ❇️Proficiency in Office Software ❇️Follow-up Communication Skills ❇️Content Creation ❇️Content Scheduling ❇️Community Management ❇️Relationship Building ❇️Personalization Techniques for Outreach ❇️Direct Messaging (DM) Campaigns 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙄 𝙊𝙛𝙛𝙚𝙧: ✅Data Entry (Online/Offline) ✅Web Research ✅Data Collection Analysis ✅Document Formatting ✅Administrative Assistance ✅Email Management ✅Calendar Management ✅ Social Media Management ✅ Social Media Outreach 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚: With over 4 years of experience, I have worked with various establishments, companies and clients from diverse background, helping them streamline their administrative processes and achieve their goals. My previous job/project include: ✨Plant Pathology Research Officer ✨Data Entry of GTNP - recruited in GTNP-IC Talent Clouds ✨Technical Staff - School of Medicine ✨Technical Aide of DOST-PCAARRD Funded Project ✨Virtual Assistant to a Book Cover Company 𝗟𝗲𝘁'𝘀 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿! If you are looking for a reliable and efficient professional to support your business, feel free to reach out 📩 Let's discuss how can I help you achieve your goals! 🤝

Hi, I am Joel. Your reliable Virtual Assistant from the Philippines. A dedicated freelancer with eight (8) years professional experience who can certainly help you on your business earn success. I can provide admin tasks, data entry, email handling, bookkeeping and accounting skills and excellent customer service. I have an extensive background in Ecommerce and have been doing this for over 3 years now. Product research, product listing, fulfilling orders, and answering customers' queries are what I specialize in. By profession, I am a graduate of Bachelor of Science in Accounting Technology here in the Philippines and have worked from a variety of businesses for over the past seven years, helping them stay organized and financially on track. I handle payroll processing, prepare accurate financial reports, manage accounts payable and receivable and reconcile bank statements. I am an expert in the following but not limited to: 📌Shopify 📌Walmart, Amazon, e-Bay 📌Asana 📌Zoho 📌Quickbooks 📌 Gusto Payroll 📌 Ramp 📌 FBM Fox 📌 Zeedrop 📌 Quo 📌 Google suites: (Google Sheets, Google Docs, Google Drive) 📌 Microsoft Office Applications (Word, Excel, (e.g., advanced excel formulas such as Pivot tables and VLOOKUP functions) and PowerPoint (e.g., meeting presentations) 📌 Canva I am a computer savvy, honest, detail-oriented, and a life-long learner. Thank you and looking forward to working with you soon. All the best, Joel P.

Services Offered: * Risk Assessment and Fraud Audits * Transaction Monitoring and Analysis * Chargeback Analysis * Compelling Evidence Compilation * Hassle-Free Dispute Submission and Follow-Up * Comprehensive Policy and Procedure Review

Top-Rated & Skill-Certified Executive Virtual Assistant | Shopify & E-commerce Operations Specialist Are you an overworked founder, entrepreneur, or executive buried in day-to-day operations? As an Upwork Top-Rated and Skill-Certified Specialist with 6+ years of experience, I help growing businesses reclaim their time. I streamline workflows, manage daily operations, and scale customer support so you can focus entirely on growth. Whether you need high-level executive assistance or dedicated e-commerce management, I deliver reliable, detail-oriented support tailored to your business. Executive Virtual Assistant & Administrative Support ✔ Executive Assistance ✔ Calendar Management ✔ Email & Inbox Management ✔ Meeting Scheduling & Coordination ✔ Travel Planning & Research ✔ File & Document Organization ✔ Data Entry & Database Management ✔ CRM Management & Updates ✔ Internet & Market Research ✔ Google Workspace Administration ✔ Google Sheets & Excel Reporting ✔ SOP Creation & Process Documentation ✔ Process Improvement ✔ Project Coordination ✔ Task & Deadline Management ✔ Team Coordination ✔ Operations Support ✔ General Administrative Assistance Shopify & E-commerce Operations ✔ Shopify Store Administration ✔ Order Processing & Order Management ✔ Product Listings & Product Uploads ✔ Inventory Monitoring ✔ Product Updates ✔ Order Fulfillment ✔ Supplier Coordination ✔ Address Verification ✔ Customer Account Management ✔ Dropshipping Operations ✔ Shopify Store Maintenance Customer Experience & Customer Support ✔ Email Support via Gmail, Gorgias, Zendesk, Commslayer and Zoho ✔ Live Chat Support ✔ Social Media Customer Support ✔ Order Tracking ✔ Shipping & Delivery Support ✔ Returns, Refunds & Exchanges ✔ Customer Retention ✔ Chargeback and Disputes Prevention ✔ Stripe & PayPal Dispute Management ✔ High-Volume Ticket Handling ✔ AI-assisted Multilingual Customer Support ✔ Refund Reduction Strategies ✔ Customer Retention through Exchanges WordPress & Content Management ✔ WordPress Content Management ✔ Blog Publishing ✔ Website Content Updates ✔ Product Page Management ✔ Meta Titles & Meta Descriptions ✔ Internal Linking ✔ Basic SEO Tools & Platforms: ✔Executive & Productivity • Google Workspace • Google Calendar • Gmail • Google Docs • Google Sheets • Microsoft Excel • Slack • ClickUp • Notion • Trello ✔ E-commerce • Shopify • WooCommerce • WordPress ✔ Customer Support • Gorgias • Zendesk • Zoho Desk • Richpanel • Commslayer ✔ Payments • Stripe • PayPal • Shopify Payments ✔ AI Productivity • ChatGPT • Gemini • Microsoft Copilot • Claude ✔Translation • DeepL • Google Translate Why Clients Hire Me • Upwork Top-Rated Freelancer • Upwork Skill-Certified Customer Service Specialist • 6+ years of Executive & Virtual Assistant experience • 4+ years supporting Shopify and e-commerce businesses • Strong executive, administrative, and operations support background • Experienced in managing calendars, emails, projects, documentation, and business operations • Organized, proactive, and highly detail-oriented • Excellent written English and professional communication • Able to work independently with minimal supervision • Quick learner who adapts easily to new tools and workflows • Customer-focused mindset with experience reducing refunds and improving customer retention Whether you need an Executive Virtual Assistant, Executive Assistant, Administrative Assistant, Operations Assistant, Shopify Virtual Assistant, Customer Support Specialist, E-commerce Operations Assistant, or WordPress Assistant, I'm ready to become a dependable extension of your team. I take pride in staying organized, communicating professionally, solving problems efficiently, and helping businesses operate smoothly behind the scenes. Let's discuss how I can help streamline your operations and give you more time to focus on growing your business.