Hire the Best Systems Analysts
in the United States

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

Your Wix website should be your best salesperson, not just a nice page that sits online. Visitors decide whether to trust you within seconds, and if your site isn't built to guide them and convert, you're losing business every day without knowing it. Hi, I'm Antonio, a Wix Legend Partner and Certified Velo Developer with 3+ years building Wix websites that actually work: guiding visitors, building trust, and turning attention into business results. Most Wix sites have the right pages but nothing pulling visitors forward. I build with strategy first, design second, so every page has a job to do. ⭐ "A true Wix expert who transformed my outdated site into a fast, modern, high-converting website." ⭐ "Knowledgeable, responsive, delivered beyond expectations. We would definitely hire again." 💻 WHAT I WORK ON 🔹 Wix Design & Development ✔ Wix Website Design & Redesign ✔ Wix Studio Website Design ✔ Wix Landing Page Design ✔ Wix Business & Portfolio Websites ✔ Figma-to-Wix Pixel-Perfect Builds 🔹 Wix eCommerce & Online Store ✔ Wix eCommerce Store Setup & Optimization ✔ Wix Product Pages & Checkout Optimization ✔ Wix Subscription & Membership Store Setup ✔ Wix Payment Integration (Stripe, PayPal) 🔹 Wix Advanced Development ✔ Wix Studio Responsive Builds & Custom Layouts ✔ Wix Velo JavaScript Development & Dynamic Pages ✔ Wix CMS Collections & Custom Databases ✔ Wix Booking & Appointment Systems ✔ Wix Membership & Online Course Platforms ✔ Wix Automation & Third-Party API Integrations ✔ Wix Multilingual Website Setup 🔹 Wix Performance & Growth ✔ Wix SEO Optimization (on-page, technical, Core Web Vitals) ✔ Wix Speed & Mobile Optimization ✔ Wix Conversion Rate Optimization ✔ Wix Analytics & Tracking (GA4, Meta Pixel) ✔ Wix Website Audit, Bug Fixes & Maintenance ✔ Wix Website Migration (WordPress, Squarespace, GoDaddy) 🧠 WHY CLIENTS CHOOSE ME ✔ Strategy before pixels, layouts built around visitor behavior, not aesthetics alone ✔ Wix Legend Partner + Certified Velo Developer, Wix's highest marketplace recognition ✔ Migration specialist, sites moved to Wix without losing content or SEO equity ✔ Mobile-first, always built for the majority of visitors browsing on mobile ✔ Fast, clear communication and long-term post-launch support 🌍 INDUSTRIES I BUILD FOR ✔ Wix website for eCommerce & retail brands ✔ Wix website for real estate agents ✔ Wix website for coaches & consultants ✔ Wix website for healthcare & medical clinics ✔ Wix website for salons, spas & beauty businesses ✔ Wix website for gyms & fitness studios ✔ Wix website for restaurants & cafés ✔ Wix website for construction & home services ✔ Wix website for photographers & creative professionals ✔ Wix website for nonprofits & startups 📩 LET'S BUILD SOMETHING THAT WORKS Whether you're launching a new brand, fixing an underperforming site, or scaling your store — I'll help you build a Wix website that builds trust and grows your business. Send me a message and tell me what's not working. I'll tell you honestly how I can help. Antonio Wix Expert | Wix Website Designer | Wix Studio Expert | Wix Developer | Wix Velo Developer | Wix Website Redesign | Wix Landing Page | Wix SEO | Wix SEO Optimization | Wix Speed Optimization | Wix Mobile Optimization | Wix eCommerce | Wix Online Store | Wix Booking System | Wix Membership Site | Wix CMS | Wix API Integration | Wix Conversion Rate Optimization | Wix Website Audit | Wix Maintenance | Wix Migration | WordPress to Wix Migration | Squarespace to Wix Migration | Wix Editor X | Figma to Wix | UX/UI Design | GA4 Setup | Meta Pixel | Schema Markup | Local SEO | Stripe Integration | PayPal Integration Wix Checkout Optimization | Wix Booking System | Wix Appointment Setup | Wix Membership Site | Wix Online Course Platform | Wix CMS | Wix Dynamic Pages | Wix Database | Wix API Integration | Wix Automation | Wix Multilingual Website | Wix Conversion Rate Optimization | Wix CRO | Wix Website Audit | Wix Bug Fix | Wix Maintenance | Wix Migration | WordPress to Wix Migration | Squarespace to Wix Migration | GoDaddy to Wix Migration | Wix Editor X | Wix Classic Editor | Figma to Wix | UX/UI Design | Website Redesign | Conversion Optimization | Google Analytics 4 | GA4 Setup | Meta Pixel | Facebook Pixel | Google Search Console | Schema Markup | Local SEO | Technical SEO | On-Page SEO | Stripe Integration | PayPal Integration | Email Marketing Integration | Mailchimp Integration | HubSpot Integration | Zapier Integration

Top-Rated Plus | 10+ Years Experience | $100K+ Earned on Upwork | U.S. Master’s in Accountancy & CPA-Equivalent Are you looking for an accountant who doesn’t just “manage books” but actually helps you save time, stay compliant, and grow profitably? That’s exactly what I do. With over 10 years of hands-on experience and $100K+ earned working with U.S. clients on Upwork, I bring the right mix of technical expertise, strategic insight, and proven results to every project. Clients trust me because I combine the knowledge of U.S. Master of Accountancy (University of Illinois) and Chartered Accountant (CPA-equivalent) — with practical experience across bookkeeping, tax, reporting, and financial systems. ✅ What I Deliver Full-Cycle Bookkeeping & Accounting – QuickBooks Online, Xero, NetSuite U.S. Tax Preparation & Advisory – Certified IRS VITA volunteer with experience filing federal & state returns GAAP-Compliant Financial Reporting – including ASC 606 and revenue recognition standards Audit & Compliance Support – smooth coordination with auditors and regulators Financial Planning & Insights – budgeting, forecasting, and data dashboards (Excel, Tableau, SQL, Python) 📈 Proven Results Helped U.S. businesses increase profitability by up to 25% through smarter financial planning Reduced month-end close times by 18%, ensuring faster and more reliable reporting Improved billing accuracy by 20%, accelerating cash collections across clients Delivered smooth audits with fewer adjustments year-over-year for multiple businesses If you’re searching for a reliable financial partner who can bring clarity to your numbers, ensure compliance, and give you insights to scale with confidence — let’s connect. As a Top-Rated Plus freelancer, I’m committed to long-term partnerships and measurable results for U.S. businesses. 📩 Let’s connect to discuss how I can simplify your finances and help your business grow with confidence.

I don’t just "support" e-commerce brands—I build the engines that make them scale. If you are looking for a virtual assistant to just answer tickets or upload products, I am not the right fit. However, if you are a scaling Shopify merchant or Enterprise brand looking for a Director of CX or Operations Architect to streamline your chaos into a seamless system, we should talk. With over 10 years of experience—including 7+ years as a Director of Customer Experience and a decade as a Senior Business & Systems Analyst for Nationwide Insurance—I bridge the gap between complex IT systems and happy customers. How I Help High-Growth Brands: * E-commerce Operations Director: I don't just use Shopify; I optimize it. From SKU creation and inventory control to streamlining product launches, I ensure your back-end operations support your front-end sales goals. * CX Architecture (Kustomer/Gorgias/Zendesk/Intercom): I am an expert in Kustomer and other CS platforms. I don’t just set up accounts; I build knowledge bases and workflows that reduce resolution time (achieving a 30% reduction in my previous role). * Systems Integration & Project Management: I speak "Developer" and "CEO." I act as the translation layer between your business goals and technical execution, managing vendor relationships, beta testing, and complex integrations. The Tech Stack I Mastered: * E-commerce: Shopify Plus (Expert), Amazon Seller Central, Recharge, Loop. * CS Infrastructure: Kustomer (Expert), Gorgias, Zendesk, Intercom. * Project Management: Asana, Jira, Trello, Notion. * Data & Analysis: Python, SQL, Excel (Advanced). I have founded my own consulting firm and managed teams for 7-figure brands. I bring that same "Founder Mentality" to your project. If you are ready to stop micromanaging operations and start growing, let's connect.

I’m a seasoned Business Analyst and Customer Experience Operations professional with over four decades of experience helping software organizations improve how they work, support their customers, and deliver high‑quality products. My career spans roles in software design and development, requirements gathering, configuration management, technical product support, and large‑scale process improvement across global teams. I specialize in transforming complex operational challenges into clear, repeatable processes—whether through business process mapping, customer feedback analysis (including NPS and KPI trends), or the creation of detailed SOPs and documentation. I’ve led high‑stakes support organizations, managed international teams, and driven company‑wide initiatives to standardize defect management, streamline deployments, and elevate the customer experience. Known for translating complex systems into clear processes, documentation, and stories—whether improving enterprise customer support organizations, designing scalable business processes, or crafting immersive narrative content. Brings senior leadership judgment, analytical rigor, and polished written communication to both business and creative projects. Across every role, I bring a commitment to thorough analysis, practical problem‑solving, and delivering solutions that improve both customer satisfaction and internal efficiency. Today, I focus on remote contract work where I can apply my expertise in business analysis, customer support operations, and process design to help organizations scale with confidence Core Strengths  Business Analysis & Process Improvement  Requirements Gathering & Documentation  Customer Experience (CX) & Support Operations  Salesforce Administration & Consulting  Data Analysis (KPIs, NPS, trend analysis)  Root Cause & Defect Analysis  Technical & Procedural Writing  Narrative Design & World‑Building  Editorial, Rules & Content Writing  Stakeholder & Client Engagement  Global Team Leadership (US & International) Writing Strengths  World‑building and lore development  Rules writing and technical clarity  Narrative structure and immersive storytelling  Editorial collaboration and deadlines

SUMMARY IT professional with over eight years of experience supporting and maintaining multi-tier applications. Skilled in requirements analysis, documentation, troubleshooting, and resolving system issues. Experienced in software implementation, system enhancements, and defect resolution. Focused on improving IT operations through effective support and process optimization.