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Promotional Products & Operations Support: I specialize in supporting promotional products businesses with order management, CRM operations, vendor coordination, and research support. I work with tools such as CommonSKU, SAGE, ESP, and Antera to manage orders, track shipments, coordinate with suppliers, and prepare client-ready presentations. My focus is on accuracy, clear communication, and dependable execution to support smooth operations and client satisfaction. "OR" What I can support you with: Promotional Products & Order Management End-to-end order processing (quotes → purchase orders → delivery) Vendor coordination, order tracking, and follow-ups Artwork approvals, product specifications, and revisions Invoicing support and order documentation CRM & Tools Expertise CommonSKU (orders, suppliers, products, workflows) SAGE / ESP (product sourcing and CRM tasks) Antera (order and inventory management) Trello, Google Workspace, Microsoft Outlook Research, Reporting & Presentations Product and supplier research Client-ready presentations and reports Pricing breakdowns, cost sheets, and summaries Client & Admin Support Email communication and follow-ups Data entry and documentation Task coordination and status updates I hold an MBA in HR Management and a Bachelor’s degree in Hotel Management, which strengthens my organizational skills, process discipline, and client-service mindset. I am detail-oriented, dependable, and comfortable handling long-term operational responsibilities. If you are looking for a dedicated virtual assistant who understands promotional products workflows and can manage orders independently, I would be happy to discuss how I can support your business.

40+ Hours Available Per Week Top Rated Plus full-time freelancer Manual QA with over 8+ years of experience in Software Quality Assurance, specializing in manual testing, functional and regression testing, cross-platform mobile and web application testing, API testing, workflow validation, and SaaS application QA. Extensive experience testing AI Voice & Chat Assistant platforms including Retell, Bland, Vapi, Wishpond AI, Senior Care AI, and more, along with marketplaces, booking systems, and enterprise applications. As a Top-Rated Plus freelancer on Upwork, I have delivered QA services to clients worldwide, backed by 250+ 5-star ratings ⭐, and tested 310+ mobile apps and 120+ web applications, collaborating with organizations like UNICEF and brands I test applications across all types of network conditions, including 3G, 4G, and 5G, as well as high-speed connections (1Gbps) and low-speed scenarios down to kilobits per second (kbps), ensuring optimal performance and usability under real-world conditions. Key Achievements: 🏆 Top Rated Plus freelancer with 8+ years of professional QA experience ⭐ 225+ 5-star reviews from satisfied clients 📌 300+ Upwork projects successfully completed 🤖 10+ AI Voice & Chat Assistant platforms tested (Retell, Bland, Vapi, Wishpond AI, Senior Care AI, etc.) 🚀 Tested and launched 70+ startup products successfully to the store ⏰ Worked over 27,300+ hours on Upwork. 📱 Android: Samsung Galaxy S24 Ultra, Samsung Galaxy S21 Plus, Poco X4, RealMe GT Master Edition, OnePlus 9, OnePlus 8T, Samsung A18 📱 iOS: iPhone 16 Pro Max, iPhone 14 Pro Max, iPhone 14 Plus,iPhone 15 Plus, iPhone 13 Pro Max, iPhone 11, iPhone XR 💻 Desktop: MacBook Air, HP Pavilion X360, RealMe Book, Lenovo ThinkPad, Samsung Galaxy Book 4 & 5 Manual QA Skills: • AI Model Performance Testing • AI Agent Functional & Usability Testing • Conversational AI & Chatbot Testing • Requirement Analysis • Test Case Design & Execution • Defect Reporting & Management • SEO Testing • Functional Testing • End-to-End Testing • Integration Testing • Exploratory Testing • PWA Testing (Progressive Web App Validation) • Reverse Testing – Test with Invalid/Unexpected inputs to ensure robust error handling & stability • Regression Testing • Cross-Browser Testing • Mobile App Testing (iOS & Android) • Usability Testing • UI/UX Testing • Payment Gateway Testing • System Testing & Acceptance Testing • API Testing (Postman, Swagger) • Performance Testing (Basic manual approach using tools) 🤖 AI Testing Expertise • AI Model Performance & Response Accuracy Validation • Conversational Flow, NLP Intent & Entity Testing • Voice Agent Quality Testing (ASR, TTS, Latency, Filler Word Detection) • Knowledge-Base and Prompt Flow QA • Context Retention & Session Continuity Testing • Multi-Agent Coordination and Voice Call Testing • Real-World AI App Testing (Retell, Bland, Vapi, ElevenLabs, Play.ht, Wishpond AI, Senior Care AI) Tools & Platforms: • Bug Tracking & Management: JIRA, Trello, Asana, Linear, ScribeHow • Collaboration & Reporting: Google Sheets, Notion, Slack • Testing Platforms: BrowserStack, physical devices • Performance & Analytics Tools: GTmetrix, SimilarWeb • Documentation: Test Plans, Test Cases, Checklists, FRS, User Manuals Domains Expertise: • eCommerce (Shopify, WooCommerce) • SaaS Applications • Healthcare • Mobile Applications • Insurance • Banking & Financial Services • Gaming • Point of Sale (POS) • ERP Systems • OpenAI Integration With a strong commitment to delivering error-free, high-performing software, I aim to exceed quality expectations and provide products that users love. I am available for flexible timings across any time zone and dedicated to helping you bring your software to the highest standards of performance and user satisfaction. Why Choose Me? ✔️ Proven expertise in Manual QA testing ✔️ Comprehensive experience across web and mobile platforms ✔️ Skilled in test documentation, ensuring a structured and repeatable testing process ✔️ Ability to identify critical defects and edge cases ✔️ Adaptable to both Agile and Waterfall methodologies ✔️ Flexible work hours to meet your project needs ✔️ Expert in crawling websites to ensure flawless functionality and SEO perfection -------------------------------------------------------------------------------------------------------- Related Keywords: Manual Testing, API Testing, Web Testing, Mobile App Testing, Regression Testing, Cross-Browser Testing, Test Case Design, Jira, UI/UX Testing, End-to-End Testing, Functional Testing, Bug Reports, Quality Assurance, iOS Testing, Android Testing, Test Plan, Usability Testing, User Testing, Software Testing, Manual QA, AI Testing, Chatbot Testing, Voice AI Testing, NLP Testing, Mobile App QA, Conversational AI, AI Model Evaluation, Reverse Testing, PWA Testing, Progressive Web App Validation, AI Apps Testing, Progressive Web Application, OpenAI, AI Apps, ChatGPT, Sora, Gemini, Generative AI, Chatbot

I'm a Business Support Professional with 8+ years of experience working with global organizations like Wipro and Cognizant. Throughout my career, I have supported business operations by combining Data Analysis, Microsoft Excel, SQL, Power BI, Administrative Support, Quality Assurance, and Customer Service to help businesses improve efficiency, streamline workflows, and make informed decisions. Need accurate data analysis, professional Excel reports, interactive Power BI dashboards, or reliable business support? I help businesses turn data into actionable insights while delivering exceptional administrative and customer support that keeps operations running smoothly. I take pride in delivering accurate, organized, and high-quality work with a strong focus on reliability, attention to detail, and client satisfaction. Whether you need data analysis, reporting, dashboards, virtual assistance, or operational support, I am committed to delivering results that add real value to your business. 📋 Administrative & Virtual Assistance * Administrative Support * Virtual Assistance * Data Entry & Database Management * Email & Calendar Management * Internet & Market Research * CRM Updates & Maintenance * Document Preparation & Formatting * File & Document Organization * Microsoft Office * Google Workspace * PDF to Excel/Word Conversion 💬 Customer Support & Business Operations * Email Support * Chat Support * Customer Issue Resolution * Order Processing * Back-office Operations * Quality Assurance * Process Documentation * SLA & KPI Compliance * Cross-functional Team Collaboration * Professional Client Communication * Process Improvement 📊 Data Analysis & Reporting * Microsoft Excel (Advanced Formulas, Pivot Tables, XLOOKUP, INDEX-MATCH, Power Query) * SQL Data Extraction, Querying & Analysis * Power BI Dashboard Development & Interactive Reports * Data Cleaning, Validation & Transformation * Data Visualization * KPI & MIS Reporting * Business Reporting & Analytics * Spreadsheet Automation * CSV & Excel Data Processing * Trend Analysis & Data Reconciliation Why Choose Me? ✔️ Strong analytical and problem-solving skills ✔️ Detail-oriented with exceptional accuracy ✔️ Reliable, proactive, and highly organized ✔️ Excellent written and verbal communication ✔️ Fast turnaround without compromising quality ✔️ Confidential handling of sensitive business information ✔️ Committed to meeting deadlines and exceeding client expectations ✔️ Dedicated to building long-term professional relationships I believe every project deserves attention, accuracy, and professionalism. My goal is not just to complete tasks but to help businesses improve efficiency, simplify operations, and make smarter data-driven decisions through dependable support and meaningful insights. Whether you need a Data Analyst, Excel Expert, SQL Analyst, Power BI Dashboard Developer, Virtual Assistant, Administrative Support Specialist, or Customer Support Professional, I'm ready to contribute to your success. Let's connect and discuss how I can help your business achieve its goals!

Hi, I’m Soumi, dependable Administrative Support Specialist and Virtual Executive Assistant with 11+ years of experience supporting business operations, client coordination, administration, reporting, and customer service functions across banking, education, and corporate environments. I help business owners, executives, and growing teams stay organized, efficient, and on track by handling the day-to-day administrative and operational responsibilities that keep a business running smoothly. With a Master’s degree in HRM and a strong background in administration, operations, customer support, and coordination, I bring professionalism, accuracy, and strong communication to every project. What I Can Help You With: ✔ Administrative & Back Office Support Data management, documentation, coordination, process handling, reporting, and operational support. ✔ Virtual Executive Assistance Calendar management, appointment scheduling, meeting coordination, inbox handling, reminders, follow-ups, and executive support. ✔ Advanced Excel & Data Reporting Skilled in Advanced Microsoft Excel including: VLOOKUP / HLOOKUP Pivot Tables Conditional Formatting Data Cleaning & Analysis MIS Reporting Dashboards & Reporting ✔ Power BI Reporting & Visualization Creating organized dashboards, visual reports, data insights, and business performance tracking. ✔ Email & Communication Management Professional email handling, customer communication, follow-ups, CRM updates, and inbox organization. ✔ Scheduling & Coordination Managing calendars, appointments, meetings, travel schedules, and workflow coordination using Google Calendar, Calendly, Trello, and Notion. ✔ Documentation & Meeting Support Preparing reports, meeting notes, summaries, presentations, and maintaining organized records. ✔ Customer Support & Client Coordination Handling client communication through email and chat with professionalism and prompt response management. ✔ Presentation & Document Preparation Creating professional presentations, reports, spreadsheets, and branded documents using Canva, Gamma, MS Office, and Google Workspace. Tools & Platforms: Microsoft Excel | Power BI | Google Workspace | Trello | Notion | Canva | Calendly | Otter.ai | Zendesk | Gmail | MS Office I am detail-oriented, organized, reliable, and committed to delivering high-quality administrative support that helps businesses operate more efficiently. Whether you need ongoing executive assistance, operational support, reporting help, or someone to manage your daily administrative tasks professionally — I’m here to help. Let’s connect and discuss how I can support your business.

👋 Welcome to my profile!! I am a senior programmer and working from approx 9 years, Nowadays dealing specially with Management software development and AI tool integration with Uscreen.tv, ERP System, Workato, Trello, ServiceM8, Klaviyo, Softr, Asana, Shopify B2B, Airtable, Zapier, Make, N8N and can development custom web interface for Tracking & Reporting, Task & Project, Customer-facing voice agent integrations, ERP Integration, Shipping APIs (FedEx, EasyPost, Shiphero, Shipedge, ShipStation, ShipEngine, USPS, UPS), Twilio, VAPI, Dialogflow, Open AI, and much more. Always, I attention to detail and excel at understanding the requirements and workflows back-customizing and deploying AI & API technologies for websites or 3rd party webapp integration (like for : 𝑷𝒓𝒐𝒋𝒆𝒄𝒕𝒔, 𝑻𝒂𝒔𝒌𝒔, 𝑰𝒏𝒗𝒆𝒏𝒕𝒐𝒓𝒚, 𝑫𝒆𝒂𝒍𝒔, 𝑳𝒆𝒂𝒅𝒔, 𝑪𝒐𝒏𝒕𝒂𝒄𝒕𝒔, 𝑬𝒎𝒂𝒊𝒍𝒔, 𝑾𝑨, 𝑪𝑹𝑴 𝒂𝒑𝒑𝒍𝒊𝒄𝒂𝒕𝒊𝒐𝒏𝒔, 𝑪𝑴𝑺 𝒔𝒐𝒇𝒕𝒘𝒂𝒓𝒆𝒔, 𝑪𝒖𝒔𝒕𝒐𝒎 𝑾𝒆𝒃 𝒂𝒑𝒑𝒍𝒊𝒄𝒂𝒕𝒊𝒐𝒏𝒔, 𝑴𝒂𝒓𝒌𝒆𝒕𝒊𝒏𝒈 𝒕𝒐𝒐𝒍𝒔, 𝑭𝒐𝒓𝒎𝒔, 𝒎𝒂𝒏𝒚 𝒎𝒐𝒓𝒆), accurately and for the establishment of seamless connections, and build tracking Dashboard & Insights. 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗧𝗼𝗼𝗹𝘀 : WordPress, Woocommerce, Shopify, Bigcommerce, Trello, Slack, Airtable, Asana, Pipedrive, Hubspot, Zoho, NetSuite, Xero, MyOB, QBO, Klaviyo, Typeform, Jotform, Power BI, BandCamp 𝗧𝗲𝗰𝗵. 𝗦𝘁𝗮𝗰𝗸 : JavaScript, PHP, NodeJS, HTML, CSS, XML, Ajax, Google Sheet, HTTPs, SOAP, REST, 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 : AI Voice Agent, Bot, Chatbot, AI tool Integration, ChatGPT, AirCall, Twilio, SMS Chat Dashboard, Data Sync & Migration, Zapier, N8N, Make, Workflow. Thanks for checking my profile!!

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