Hire the Best User's Guide Writers
in Australia

Good documentation leaves your team with more time, not less. When users can find answers themselves, everyone wins. Like this: "Got great feedback on the knowledge base and tutorial videos, Gail from [COMPANY] doesn't even want training... Nice work on all the documentation thus far, Ned" Riley L. Head of Implementation @ Zudello I'm a technical writer with 4 years of software experience. I've built a 150+ article knowledge base from scratch, created onboarding materials that replaced most user training, and worked across sales, support, and implementation. I understand what documentation needs to do because I've been the person using it. What I offer: - Building knowledge bases, help centres, and user guides from the ground up (GitBook, Docusaurus, Zendesk, Confluence, and more) - Auditing and improving existing documentation for clarity, accuracy, and consistency - Writing customer-facing guides, internal documentation, release notes, API docs, and more - Creating sales materials and product data sheets that translate technical specs into business value Whether you need someone to create a documentation strategy, or just get in and write some content, I can help. Let's talk.

Hi folks! My background is in coding, but my passion is writing. I have wide experience over the IT and marketing industries, in Australia, the UK, and US. If you're looking for technical but approachable articles, or documentation that's written simply and clearly, you're on the right freelancer profile. I spent over a decade working full-time as a technical writer. Then I turned to freelancing, and branched out into content creation and marketing. This gave me a breadth of experience that you don't often see, and it enables me to bring extra nerdiness to copywriting or pull some customer-focused plain speaking into a company's technical knowledge base. If you need some case studies written - especially if they're centred around tech - this is an area in which I shine. I've put together case studies and white papers for Citrix and Microsoft solutions, among others. I've worked on a number of cloud solutions (SaaS, IaaS, etc), and can find my way around almost any application. While I'm great at producing standard user guides and the like, I also have a creative side. If you're struggling to engage your users in novel ways, I can help. Editing is another strength of mine. I've worked with companies like Springer Nature and Microsoft to sub-edit or copy-edit scientific articles and studies. Just tell me which style guide you need me to work with, and what depth of editing you need. Lastly, I also write and edit fiction! So if you need anything from a short story to a novel written, hit me up.

Hello! I'm Paul, and I appreciate you reviewing my profile. After a successful career in professional services, maintenance, and IT, I'm now seeking a balance between my career, family, and love of the outdoors. My journey has provided me with incredible experiences and lasting connections. I've worked with diverse clients across various industries, helping businesses thrive with tailored solutions. My background ensures optimal results by delivering best-practice solutions to solve business challenges. I've supported international and Australian organizations, including the Australian Defence, at all organizational levels. My roles have included writing technical documentation for: • Training delivery, design, and development (curriculums, user guides, videos, and presentations) • Business analysis and functional, technical, and testing requirements for IT software and integration • Mapping business processes, solution and functional design requirements • Software development from requirements to product delivery, team management, and using Jira and Confluence tools If you need meticulously crafted documentation, I'm ready to help. I excel in writing and delivering technical documentation tailored to each client's unique needs, ensuring content exceeds expectations. I'd love to learn more about your needs and how I can contribute. Kind regards, Paul (Cookie)

Experienced writer, proofreader, editor and UX tester providing premium copywriting and testing services. Are you a business owner or agency looking to collaborate with a copywriter producing original, engaging content which nails the brief first time? Please don't hesitate to get in touch today. 2024 - Open to New Opportunities for Long Term Collaboration. Available for: - Blog and article writing - Landing pages for business websites - Alt tag copy - Meta Descriptions - Copywriting - Product Descriptions - Research - Proofreading and Editing - Data Entry - Social Media Support - Other jobs upon request. I have had the pleasure of delivering copy for Australian and international businesses big and small, spanning a broad range of industries. I have a good understanding of SEO and the importance of keywords, and can vary my writing style/tone based on your needs. Whether you need persuasive sales copy or informative articles/blog posts, please don't hesitate to get in touch. Some of the industries I have written for: * Real Estate - detailed listing descriptions, blog posts * Architecture - sound knowledge of Australian Standards and safety products including tactile ground surface indicators, entrance matting and car park safety * Building Defect Inspections * Product Descriptions, Category Pages and Buying Guides for international e-commerce businesses including Merchology and eBay. * Physiotherapy * Wholesale Desserts * Commercial Cleaning * Landscaping * Childcare * Automotive spare parts * Technology Retailers including Retravision Australia * Travel * Finance * Labour Hire * Air conditioning, Electrical and Plumbing * Many more... I am meticulous, hard working, reliable and professional. I look forward to working with you and helping to grow your business.

I started writing professionally in around 2016. Before that, I worked in administration and various other jobs including bookkeeping. Since starting my professional writing career, I've written many articles for a wide variety of clients, all with excellent reviews. In that time I've become an excellent researcher and can write content on many different topics. However, my speciality is gardening and horticulture which I love writing about. I've even written an ebook for a client on using grow bags. Over the years, I've developed my own personal style and can write in a very conversational way that is engaging for readers. Some of my past and present projects have included: • Writing engaging articles for website owners • Creating ebooks for clients • Writing product descriptions for e-commerce clients • Writing extensive product reviews both for my own websites and for clients • Turning YouTube transcripts into blog posts • Writing short video scripts for a plant ID app • Creating written content for category pages for sites like eBay AU • Creating webpage content for numerous different types of businesses • Proofreading and editing newsletters and ebooks for a variety of clients I'm highly conversant with WordPress as I've not only created my own websites but have also posted articles for other clients on their sites. In addition, I have a rudimentary knowledge of SEO and generally understand what is required. I'm also quite familiar with creating design in Canva and have a Pro subscription which gives me access to stock images and graphics. With this, I can create diagrams and other types of graphics that help to explain the concepts that I'm writing about. At times, I'll also use AI systems as a tool to help streamline my workflow. I've found the tools excellent for gathering ideas, creating general outlines for articles and comparison tables for product reviews. However, I would NEVER consider using AI tools to create entire articles for my clients because the writing can be quite bland and lacks personality. I find that my writing flows naturally anyway, especially if I have an outline to work with. I would love to be able to help you with your content needs whether you need original articles written solely by me, product descriptions, or proofreading and editing. So, please feel free to get in touch and let me know what your needs are and be sure to check out my portfolios below the reviews to see samples of my work.

Contact me when you need something written (or edited, or RE-written) for an audience without insider knowledge, education or expertise. +Writing + Rewriting + Editing For which types of things? + Blogs, articles, posters, memos or any other corporate content + Scripts + Papers + Web content + Marketing material + Proposals + Board papers into employee communications + AI-generated content. I also specialise in re-conceptualising information for delivery in concise formats. Think: Turning directives into workplace posters. Open a conversation to discover how I can help you. ========= Qualifications: + Native English (Australia); can write Australian English, USA English, Canadian English + 20 years' experience in the field + Google-trained Technical Writing Instructor + BA Hons (Professional Writing & Communication) + Lloyd's Certified Lead Auditor for ISO 9001:2015