Helpdesk Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
IT Support – Technical Engineer – Windows – Microsoft – VOIP – Network – LAN WAN – Active Directory – Technical Consultant – Help Desk – Service Delivery - Remote Support Field Engineer Candidate is required for remote support via remote desktop to resolve issues with business clients. We Cover approximately 20 business clients average of 5-10 PC's and laptops per business with a total of 10 servers currently to manage. Key Skills - Windows Server 2008 / 2012 - Desktop Support – Windows O/S & Microsoft Office - Web Hosting knowledge - Microsoft Office 365 - Active directory - Microsoft Terminal Services Deliver clear and concise communication both verbally and written This work is ongoing all year round reasonable response times are required with regular updates on the ticketing system to report progress of issues. At this stage we need someone straight away to answer our ticketing system. You will be accountable for your time with regular meetings each morning with your team leader. --- Skills: Microsoft Certification is a bonus, Ticketing Systems You will need a microphone and a reliable internet connection We will upskill the right candidate generally with Microsoft Certification. This is a full time position. Times are between 8:00am - 5pm +930CST. If you cannot do between this time, you need not apply Depending on your work - we are looking at between $3-5 per hour depending on how good you are.
  • Number of freelancers needed: 2
Skills: Helpdesk Microsoft Server Network Administration Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $1,500 - Posted
We are looking for a friendly, rock star support / account manager for SaaS localization service Localizer.co. Daily job includes; - Providing superb technical support - Helping on-boarding of new and trial customers over the phone, chat and email - Doing one on one product demos online - Building relationships between potential customers and the brand - Writing knowledgebase articles for common questions and problems Ideal candidate must have, - Good communication skills - Availability to work Full time (Sydney Australia time zone) - Fluent English - Strong work ethic - Has basic web design skills - Has technical writing skills - Has experience in similar type of work or a quick learner - Patience with clients - Positive and friendly attitude - Hungry for success - Ability to work flexible hours - Finally has stable internet connection Please include a cover letter. This is a full-time position and salary will be discussed based on experience. Also on application type Aloha as greeting to show you have read the full ad. Looking forward to hearing from you.
Skills: Helpdesk chat support CSS CSS3
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a warm personality with exceptional organizational, and cutomer service skills (some sales background a plus too) to take ownership of onboarding our new customers and ensure that their first impression of us and our service is top-notch! For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Function as the main point of contact for new customers, until the point that their first service has been completed - Reach out to newly signed on customers to communicate costs and sell them on a cleanup when they indicate that their yard requires an extra level of care prior to their maintenance service -Manage scheduling of cleanups and ensure that first maintenance visits are scheduled both timely and seamlessly - Update our CRM (Customer Relationship Management System) as needed and function as a "Project Manager" for our customers who need cleanups - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy- familiar with Microsoft Office and / or Google docs and able to learn new apps easily - Able to multi-task in a fast-paced and fast-changing environment - Detail oriented to complete and appropriately document tasks in multi-step processes - Very comfortable with warm sales (selling customers on a service that they indicated they need - no cold sales involved) - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9-5:30 PT. Would strongly prefer some Saturday availability as well (possibly in exchange for slightly modified weekday schedule). If you meet the above requirements, we want to talk to you!
Skills: Helpdesk Customer service Email Handling English
Fixed-Price - Entry Level ($) - Est. Budget: $7 - Posted
Hi. My business is launching a new offering in website security. webfix.bpidsecurity.com We have the experience and expertise to provide the service, but not the internet marketing skills - we are technicians... It is difficult to miss the press coverage of a system compromise or breach these days. IBM sponsored research found that last year, the average total cost of a data breach was $3.5 million--up 15 percent from the 2012 figure. It is important to note that some put the cost at $246 per record; that would increase the potential cost to over $13.75 billion. We are seeking someone to handle the 'live chat' social marketing, twitter/google hangouts/ facebook etc... and marketing for us on a program that rewards sales. This is not a price point product but a quality one. If you are interested, let me know, if not - feel free to pass it along.
Skills: Helpdesk Sales Viral marketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone to handle our customer service representative duties which includes retail, sales, refunds, returns, replacements, etc. The freelancer should be well experienced with Excel, able to multi-task, and handle a medium to large workload. Please submit your resume and provide us with previous work experience. Any preformed responses will be ignored and deleted. Thank you!
Skills: Helpdesk Call Handling chat support Customer Information Control System (CICS)
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Description Are you an IT professional engineer with experience in technical field support? Are you looking for a challenging job that will let you keep developing your skills? If you are interested in working with the best join Zion Tech Group as Technical Field Support engineer and be part of a global leader in technologic services. Department The Technical Field Support Engineer will be part of the Support department and will contribute the Global Service Unit with: • Day to day technical support to Service Operations (troubleshooting). • Customer interface for technical issues (Incidents and Requirements) related to Service Business. • Engineering support on locally developed solutions for the existing fleet. • Lead changes on the existing fleet by providing input in centralized processes. • Ensure deployment of technical solutions to sites. • Ensure correct HW and parameter settings on sites. Responsibilities • Technical support on troubleshooting of Hardware components. • Act as a liaison between Service Desk department and the consultancy to solve the incident. (Work with SLA metrics). • Act as a liaison between field personnel, vendors, customers, and Continuous Improvement Management. • Prepare technical reports including root cause analysis for failed components (mainly main components) in order to improve turbine performance. • Act as liaison between Zion Tech Group Service and Customers for questions and claims related to Hardware components. Attend meetings with technical content. • Ability to provide support to the legal department on technical issues related to Hardware and Software configuration. • Infrastructure installation. • Ability to set the domain after installing Microsoft ISO. • Maintains professional and technical knowledge by attending brainstorms. Qualifications • Experience (2rs +) in Field Support or Hardware/Software Maintenance. • Bachelor degree in Engineering or related areas. • English language written and spoken. • Microsoft Office and statistical software such as Active Directory & Exchange. (End User Configuration). • Strong technical skills with emphasis in problem solving and root cause failure analysis. Competencies • Able to multitask and prioritize daily work under a fast paced environment. • Good communication and presentation skills.
  • Number of freelancers needed: 2
Skills: Helpdesk Computer Hardware Installation Microsoft Active Directory Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Description Are you an IT professional engineer with experience in technical field support? Are you looking for a challenging job that will let you keep developing your skills? If you are interested in working with the best join Zion Tech Group as Technical Field Support engineer and be part of a global leader in technologic services. Department The Technical Field Support Engineer will be part of the Support department and will contribute the Global Service Unit with: • Day to day technical support to Service Operations (troubleshooting). • Customer interface for technical issues (Incidents and Requirements) related to Service Business. • Engineering support on locally developed solutions for the existing fleet. • Lead changes on the existing fleet by providing input in centralized processes. • Ensure deployment of technical solutions to sites. • Ensure correct HW and parameter settings on sites. Responsibilities • Technical support on troubleshooting of Hardware components. • Act as a liaison between Service Desk department and the consultancy to solve the incident. (Work with SLA metrics). • Act as a liaison between field personnel, vendors, customers, and Continuous Improvement Management. • Prepare technical reports including root cause analysis for failed components (mainly main components) in order to improve turbine performance. • Act as liaison between Zion Tech Group Service and Customers for questions and claims related to Hardware components. Attend meetings with technical content. • Ability to provide support to the legal department on technical issues related to Hardware and Software configuration. • Infrastructure installation. • Ability to set the domain after installing Microsoft ISO. • Maintains professional and technical knowledge by attending brainstorms. Qualifications • Experience (2rs +) in Field Support or Hardware/Software Maintenance. • Bachelor degree in Engineering or related areas. • English language written and spoken. • Microsoft Office and statistical software such as Active Directory & Exchange. (End User Configuration). • Strong technical skills with emphasis in problem solving and root cause failure analysis. Competencies • Able to multitask and prioritize daily work under a fast paced environment. • Good communication and presentation skills.
  • Number of freelancers needed: 2
Skills: Helpdesk Computer Hardware Installation Microsoft Active Directory Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Description Are you an IT professional engineer with experience in technical field support? Are you looking for a challenging job that will let you keep developing your skills? If you are interested in working with the best join Zion Tech Group as Technical Field Support engineer and be part of a global leader in technologic services. Department The Technical Field Support Engineer will be part of the Support department and will contribute the Global Service Unit with: • Day to day technical support to Service Operations (troubleshooting). • Customer interface for technical issues (Incidents and Requirements) related to Service Business. • Engineering support on locally developed solutions for the existing fleet. • Lead changes on the existing fleet by providing input in centralized processes. • Ensure deployment of technical solutions to sites. • Ensure correct HW and parameter settings on sites. Responsibilities • Technical support on troubleshooting of Hardware components. • Act as a liaison between Service Desk department and the consultancy to solve the incident. (Work with SLA metrics). • Act as a liaison between field personnel, vendors, customers, and Continuous Improvement Management. • Prepare technical reports including root cause analysis for failed components (mainly main components) in order to improve turbine performance. • Act as liaison between Zion Tech Group Service and Customers for questions and claims related to Hardware components. Attend meetings with technical content. • Ability to provide support to the legal department on technical issues related to Hardware and Software configuration. • Infrastructure installation. • Ability to set the domain after installing Microsoft ISO. • Maintains professional and technical knowledge by attending brainstorms. Qualifications • Experience (2rs +) in Field Support or Hardware/Software Maintenance. • Bachelor degree in Engineering or related areas. • English language written and spoken. • Microsoft Office and statistical software such as Active Directory & Exchange. (End User Configuration). • Strong technical skills with emphasis in problem solving and root cause failure analysis. Competencies • Able to multitask and prioritize daily work under a fast paced environment. • Good communication and presentation skills.
  • Number of freelancers needed: 2
Skills: Helpdesk Computer Hardware Installation Microsoft Active Directory Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Description Are you an IT professional engineer with experience in technical field support? Are you looking for a challenging job that will let you keep developing your skills? If you are interested in working with the best join Zion Tech Group as Technical Field Support engineer and be part of a global leader in technologic services. Department The Technical Field Support Engineer will be part of the Support department and will contribute the Global Service Unit with: • Day to day technical support to Service Operations (troubleshooting). • Customer interface for technical issues (Incidents and Requirements) related to Service Business. • Engineering support on locally developed solutions for the existing fleet. • Lead changes on the existing fleet by providing input in centralized processes. • Ensure deployment of technical solutions to sites. • Ensure correct HW and parameter settings on sites. Responsibilities • Technical support on troubleshooting of Hardware components. • Act as a liaison between Service Desk department and the consultancy to solve the incident. (Work with SLA metrics). • Act as a liaison between field personnel, vendors, customers, and Continuous Improvement Management. • Prepare technical reports including root cause analysis for failed components (mainly main components) in order to improve turbine performance. • Act as liaison between Zion Tech Group Service and Customers for questions and claims related to Hardware components. Attend meetings with technical content. • Ability to provide support to the legal department on technical issues related to Hardware and Software configuration. • Infrastructure installation. • Ability to set the domain after installing Microsoft ISO. • Maintains professional and technical knowledge by attending brainstorms. Qualifications • Experience (2rs +) in Field Support or Hardware/Software Maintenance. • Bachelor degree in Engineering or related areas. • English language written and spoken. • Microsoft Office and statistical software such as Active Directory & Exchange. (End User Configuration). • Strong technical skills with emphasis in problem solving and root cause failure analysis. Competencies • Able to multitask and prioritize daily work under a fast paced environment. • Good communication and presentation skills.
  • Number of freelancers needed: 2
Skills: Helpdesk Computer Hardware Installation Microsoft Active Directory Technical Support