Please Respond and also attach Resume.
We promise you haven’t worked with anyone like us before. We are a Customer Value based company. With a growing team that works closely together, we move fast and enjoy what we do.
We are looking for Technical Support Specialists who have turbo-charged technical skills, think deeply about the best solutions, and want to work with a fantastic team of people.
Come join the fun and build something big with us.
To love this role, here's the type of person you are:
You’ll need to be a dynamic person that has a unique combination of technical skills, aptitude for learning new ones, and team-oriented mindset. We have an amazing support group already in place and are looking to add one more person to our team.
We need someone who is extraordinary in his or her ability to take the ball and run with it. If you need a lot of direction and supervision this isn’t the position for you. On the other hand, if you love to go above and beyond the call of duty, are able to think outside the box, and want to work with truly creative and dynamic people, this might be a great fit.
Finally, you never say "That's not my job." We are a startup company and multiple-hat-wearing is the order of the day! :)
Support is in your DNA and you get a rush out of helping people.
You have some Technical Support or online help desk experience.
You are experienced in some (or all!) of our technology stack: WordPress, e-mail marketing apps/Email Service Providers (ex. MailChimp, ConstantContact, and AWeber) desk.com or infusionsoft
You’re looking for a place to let your inner Geek shine.
You like email or chat, but don't shy away from talking on the phone when the opportunity "rings".
You have a superhuman aptitude for grammar, you're a pro at spotting typos and have a flair for proper punctuation!
You're incredibly positive and enjoy making another person's day!
You are familiar with Trading and or Financial Markets.
You love technology and if we were to interview you, the conversation would go like this:
Q: WordPress? A: No problem!
Q: Can you teach yourself how to use multiple email marketing apps A: Of course…you’re making me laugh!
Q: Are you able to duplicate and test a customer’s setup so that you can answer their questions?A: Bring it on!
You take great joy in answering questions and solving the problems of our fantastic customers.
You know how to really listen and have empathy for the customer’s situation.
You’re great at answering emails and support tickets, and you’re not too bashful to get on the phone to work through customers' issues in real time.
You THRIVE on going the extra mile…even when it’s not asked for.
You take pride in providing world-class support and have a positive personality to boot.
You’re not afraid to help build our knowledge base of answers to frequently asked questions.
You possess technical adaptability in a constantly changing and expanding work environment.
Finally, you know how job applicants always say they have “great attention to detail?” That’s not just a phrase with us: it’s a must-have for success. You’ll need to pick up on nuances in support tickets and tiny details in emails. If you’re not truly detail-oriented, this won’t be a great match!
What we offer:
Working for a promising start-up is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our position is challenging, but also come with amazing advantages and fulfillment to those who earn them. If you bring your ‘A game’ to the table, here’s what we’ll bring:
Getting in on the ground floor of a game-changing company
The chance to learn from some of the best people in the business through frequent – if not daily – interaction.
Challenging and meaningful problems to solve – you will invariably make a difference and impac
The room and tools you need to create and succeed
Who we are:
To learn more about our company, our culture, and what we look for in the people we work with,
Sound like you?
To apply, please submit your tailored resume, a link to your LinkedIn profile, and a cover letter explaining why you feel you are a skill and culture match for this position. We won’t be able to individually respond to all applicants, but if we feel you’re a strong match, someone will be in touch within 72 hours. Thanks and we look forward to hearing from you!