Helpdesk Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Helpdesk Amazon EC2 Call Handling Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Responsibilities: Manage and improve operational practices Personally address, or assign accordingly, customer support/ help desk issues. Prioritize, assign, and track daily operation workloads. Coordinate it interface projects between clients, 3rd party teams, and our team. Prepare quotes for projects and clients. Manage the “Go-Live” process for new accounts. Manage programming staff (2-4) between 8am-11am est. Maintain operational workloads and projects daily in our custom Management System. Formalize policies and procedures in accordance to HR regulations. Qualifications: Previous experience in operations or other related fields Strong project management skills Strong problem solving and critical thinking skills Strong leadership qualities Team player, a per son who believes that fixing an issue is more important than finding blame for the issue. Good Customer Relations Experience Able to handle help desk issues. Strong understanding of Health IT a plus. Strong understanding of SaaS, Database, Interfacing and general software IT. prefer someone based near NJ, but not req.
Skills: Helpdesk Customer support IT Service Management Operations Management
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
At ezhome, we aim to revolutionize the home services space, the way Upwork revolutionized how the world works! Come join us in disrupting the billion+ dollar per year home services industry! We're looking for a warm personality to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at There is HUGE potential for career growth! Job responsibilities: - Work in a dual-management capacity with a Field Supervisor (in field) to manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: speaking with a customer and arranging a return visit to pacify a customer complaint, coaching a gardener on his customer service approach, coordinating with a Field Supervisor about issues at a particular property, etc. - Be the "eyes in the sky" to pinpoint and keep on top of all your regional day to day maintenance operations, including: monitoring/optimizing daily schedule, pairing trainees with a gardener as needed, keeping a high level perspective on the region to be able to proactively try to prevent bottlenecks, customer escalations, etc. - Monitor gardener payroll and make corrections as needed - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our native apps. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please - Spanish speaking a plus! - Able to multi-task in a fast paced environment and keep many moving pieces in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Tech savvy and quick to interface with multiple programs/websites/spreadsheets at once - Knowledge and/or willingness to learn about the home services industry is a plus! -Starting pay range is $16.67/hour (inclusive of the upwork fee) after a slightly reduced pay paid trial period Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you! To get started, please apply to this listing and complete the following two steps below: STEP 1: As part of our application process we are using Plum, an online assessment tool, which will help us determine if ezhome is a good fit for you. Are you a Task Master? Are you a natural Adapter? Are you an excellent Communicator? Everyone has their own unique talents and this assessment helps you showcase yours. Take this chance to learn more about your talents, and apply that knowledge as you grow your career. There are no right or wrong answers, we are just really excited to learn more about you! Start Now -> STEP 2: Please answer the following two situational questions, which will help us to assess your written communication skills and customer experience approach. Note that you have free reign to make up "policies," it's how you approach and present the resolution that we're evaluating. 1) Cindy, an elderly customer, calls in to cancel her long time mobile service due to discrepancy with her monthly usage. It seems that for the past 2 months she’s received unwanted inbound SMS messages from a marketing company which has resulted in a $25/month charge ($50 total). She doesn’t use SMS, which can be verified through her account history, and although she could have disabled the service herself, she did not know how. Write a response to the customer, detailing how you would attempt to retain the her. 2) A gardening service has a 10' limit for tree care due to their insurance regulations. There was a tree that started at around 9.5 feet tall when a customer registered with the company, but after 6 months it has not been trimmed and has reached over the 10 ft limit. The company tried to to trim the tree on two separate occasions but were not able to gain access to the backyard where the trees is because the gate was not left unlocked, as requested in the email notifications that were sent prior to each visit. The customer expects that the company will still provide service for the tree since they should have trimmed it sooner and kept it under the 10' limit. To do so would leave both the company and customer at risk should an accident happen during the project. How do you handle this situation?
Skills: Helpdesk Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hello. We are looking for a US based tech support position of level 1/ level 2 helpdesk specialist. PLEASE NOTE- WE CAN ONLY HIRE U.S BASED PEOPLE WHO WILL PASS A BACKGROUND CHECK!. We are obligated to perform a background check for any person we hire. You must have a clean background, or we won't be able to hire you unfortunately. We are looking for a skilled and responsible person who can perform the following tasks: 1. troubleshoot virus and malware infections 2. assist with end-user MS office program related issues 3. setup/ troubleshoot and implement google apps and hosted exchange mailboxes on clients computers 4. troubleshoot simple AD requests like user accounts, permissions, folder sharing etc. 5. Perform ongoing tasks and documented solutions/ upgrades etc. The position requires availability between 9 am and 6 pm Arizona (on-call basis). We will train you on our ticketing system and RMM software, and you will be provided access to our systems to be able to enter notes and access clients computers/ notes etc. We will provide a phone line (VoIP). The position will be available for fluent English speakers only. A technical test will be conducted for applicants who qualify for all skills listed on this posting. Please do not apply if you do not have all the required skills above. TO APPLY- please fill in the questionnaire on our website: *** You WILL be hired thru UpWork, but the initial screening is thru the above link... Thank you ! Looking forward for a long term relationship !
Skills: Helpdesk Data Backup Microsoft Office Microsoft Server
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a renowned sunglasses brand in San Diego specializing in titanium sunglasses. We are looking for an awesome part time customer service team member. The benefits to you will be that we are a fun team to work with, we are a small growing company, and you will be able to work from home with completely flexible hours. We will give you a phone account to be able to speak with customers on the phone, and be able to help check on their order status and help them solve their order issues. So you must be comfortable talking to customers on the phone. An American accent is preferred. You will also be doing some email support as well. So you need to have very good written English skills apart from the ability to keep the customers happy. This is the single biggest objective of our Customer Service - Always keep the customer happy. You should also be a good learner along with having an eye for detail. So as to prove that you have red this job position well & you have an eye for details, when you submit your application, please include an audio or video recording introducing yourself (under 1 minute long) and telling us why you would be good for the job. Please also send your resume to us to apply. Your hours will likely start at around 5-15 hours per week, but may grow from there quickly if you prove yourself. We do require that you be able to spend minimum 1 hour per week day during 9am-5pm PST to be calling our customers in the USA. Make sure to read this entire job posting before applying. Thank you!
Skills: Helpdesk Asana Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Position Type: Full-Time/ Part-Time Working Hours: Mon-Fri - 10 AM - 11 PM, Sat 10 AM - 7 PM (EET/EEST) Job Description: L1 Customer Support Position Requirements: - Good German & English (both verbal and written) language skills; - Experience with Windows, Mobile OS and popular internet browsers; - Basic networking knowledge (LAN/WAN/WLAN) & good understanding of network connectivity; - The ability to communicate technical related issues to non-technical users clearly and effectively. - Provide first-level support on the phone with users and walk the user through a series of steps (troubleshooting templates) to determine and fix the problem: o Router set-up (connect/restart/reset/WPS function); o Router configuration; o Troubleshooting on the router’s Graphical User Interface (GUI); o End-device settings check; o End-device basic troubleshooting (setting up a static/dynamic IP, disabling security software, WLAN/LAN connectivity, etc.) - Performing browser troubleshooting (checking/removing proxy settings); - Accurately classifies and records details of inquiries into a web-based ticketing system; - Ability to resolve problems by telephone in a correct & efficient manner; Technical Requirements: - Reliable and fast internet connection - Laptop/desktop computer - Headset Required skills: - Strong customer service, verbal and written communication skills, and troubleshooting skills required; - Must have strong analytical and problem solving skills; - Strong Team Player, excellent communication skills, excellent organizational skills, self-motivated / drive, flexible. - Ability to work as a flexible, collaborative, and supportive team member; - Ability to manage time effectively under stress, and the ability to remain calm in stressful situations. Conectys is a global multilingual contact center and business process outsourcing services provider based in Western and Eastern Europe. We offer 24/7 inbound/outbound voice, email, chat and transaction processing services using the latest technologies with support for real-time reporting, Voice over IP, web call-back and collaborative browsing. Our Business Process Outsourcing services range from data entry services to internet research, document management and knowledge management. We have deep expertise through years of practical Contact Center and Outsourcing experience. Conectys is reliable, professional, flexible and ambitious.
Skills: Helpdesk Computer Networking Customer service German