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Helpdesk Support Jobs

30 were found based on your criteria

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Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Need to have a US Based phone support HelpDesk person for Level 2 (Medium Difficulty) issues. When Level 1 HelpDesk cannot figure out the problem, or is unavailable, you would call the user back, remote into their PC and evaluate or fix the issue. If the issue is a Level 3 issue you would call or email us back with the status and hand the ticket over to us. Ideal candidate would already be working from home. USA/Canada only and must have US Based Phone Number for inbound calling.

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are a young American startup seeking to hire experienced technical writer. Our help documentation is outdated. help.discuss.io is an online ZenDesk.com knowledge base. We need somebody to organize and refresh the existing of ~50 articles. These articles were are accurate but they have been thrown together in a haphazard fashion. Your deliverable is ~25 well written support articles. Articles are expected to visually friendly and written for web support. Candidates should be comfortable with information architecture. You job is to organize as well as just write. Strong preference will be given to candidates with experience maintaining a Zendesk/desk.com support knowledge base. Please send links to your work in your application.

Fixed-Price - Est. Budget: $ 500 Posted
Looking for an engineer based in Nagoya, Japan. Part time on site freelancing work. L1 server tasks. 20 USD/hour
Skills: Helpdesk

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ghostruck makes moving scary simple by helping customers book a move in minutes and helping licensed professional movers get more jobs to fill empty trucks. Our customers love the convenience and our movers stay busy with clean, well-paid jobs. Our job in support is to maintain the happiness! The Community Support Lead is all about helping movers and customers in our moving marketplace. You take customers and turn them into our strongest evangelists, and you’re always looking for unique and innovative ways to solve problems. You’ll be providing exceptional support, ensuring that problems are resolved promptly to create a wow experience. RESPONSIBILITIES Deliver high-quality service via our email and phone support platforms Be a passionate advocate for movers and customers while answering any questions that come your way Show empathy to movers and customers while solving problems and addressing unsatisfactory experiences Build loyalty among new users and get our early adopters...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Job Description: IT Helpdesk Support Research accounting, operational, and organizational improvement business solutions using research template. Requirements: Must have business acumen. Must have the ability to review and perform assigned tasks THOROUGHLY and ACCURATELY; Deliverable/Results of work and research MUST address original questions/tasks. Commitment to learning/maintaining Standard Operating Procedures and engaging in Continuous Improvement is required. Please submit a resume AND Skill Assessment Chart as indicated below. Please explain substantial skill levels in resume or separate/other document. Expert=5, No experience=0 SKILL Ability to maintain Standard Operating Procedures and engage in Continuous Improvement Project Management -Job Setup -Job Cost tracking -Schedule tracking -Resource tracking -Job Closeout Technology -IT Helpdesk -Network Engineering/IAAS -Software Development -OCR technology/data capturing -Database/SQL Server -Form...

Hourly - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Hi, Need a person to do help-desk on per ticket basis. Troubleshoot any customer issues by Remote Desktop using AVG Managed Workplace or Teamviewer. Issues may be slow of system, printer installs, outlook setup etc. (Basic desktop issues) I would like it to be done via per hour, as I need them to respond to tickets as they come in. Thanks.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Provide world-class customer support for a Flash-based Webinar Platform. This includes responding to incoming trouble tickets, emails and live chats. Need to know basic to advanced computer troubleshooting, such as application installations, solving browser plugin issues, network troubleshooting (ping, speedtest, firewalls), etc... Work with users to determine root cause or issues by logging into their software subscription and, at times, taking remote control of a users machine. Provide excellent follow through and resolution on the customer’s behalf. Log all details of client interactions including problems reported by the user, steps taken to diagnose, and what actions are required to further refine and resolve the matter via Freshdesk support tickets and Live Chats. Provide help for platform testing and perform other duties as assigned. This is a full time job; shift is 7am-4pm US Central time. Please see attached job description for full details

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an ecommerce automation startup in Boston looking for a customer satisfaction expert. Our software connects ecommerce web sites with their vendors, manufacturers, warehouses and 3rd party fulfillment houses. Our customers are typically small to mid sized ecommerce site owners. We're looking for a person to help respond to support requests, onboard/setup new customers, and pin point technical issues. We need someone who is a available to work at least 10-20 hours per week during 9-5 EST. We require you to be US based and a native English speaker. While working you'll be in constant contact with the Boston office so availability on Skype, email and Slack (IM) during that time is required. Past experience with customer satisfaction, customer support or technical support are all a huge plus. Goals and Responsibilities - Provide courteous, efficient, and professional technical support to customers via email or phone - Troubleshoot various technical difficulties in data...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a small PC Utility software company looking for a talented and experience Support Manager to oversee and streamline our team of Customer Service Agents. This is a full time position, in which you will directly manage 5-10 agents and report to the company senior management. We want a skilled leader and not merely a support agent who can make a schedule. As such, we are willing to pay a premium to secure a top candidate, and will pay $20-25/hr commensurate with skills and experience for this position. Job duties are as follows: - Schedule, manage, provide training/feedback for, hire and fire support agents as needed - Provide regular detailed reporting to senior management on all relevant aspects of support team performance, including ticket response times, refund/chargeback rates, workload metrics etc. - Monitor customer issues, highlighting any potential problems and areas of improvements, and effectively communicating these to management - Creating and optimizing email/chat...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Details WANTED: A Help Desk Support Agent that can read, speak, and write in Turkish and English. This role requires someone with an understanding of mobile devices (phones, tablets, etc.) and good understanding of customer service. ------------ WHO WE ARE: ------------ "We enable ordinary humans to create extraordinary mobile apps, for free." AppMakr/Infinite Monkeys is a fast-paced exciting new start-up that has developed a web-based, self-service platform to allow almost anyone to publish their own mobile apps with no coding, for free. These apps are highly focused on the niche topics and locations that are important to people's lives or small businesses. Our apps run natively on the iPhone and Android platforms, or in a mobile browser on any web-enabled smartphone. Today, we have already launched thousands of apps, and that will grow over the coming months. Our current projections show that our 'network' of app users will number more than 100 million - creating a...