Helpdesk Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
FULL TIME Virtual Admin Assistant for US Charity - NEED EXCELLENT VERBAL AND WRITTEN ENGLISH 25-30 HOURS PER WEEK TO START, MOVING TO FULL TIME Application Review and Processing: Log initial application information into database Review application Review documentation provided Initiate initial review Email contact with applicant for additional information Upload new information into application Use critical thinking skills to discern what is missing from application and communicate with applicant. Extremely detail-oriented person to review grant applications. Looking for someone who can follow written procedures (and make suggested improvements) and use critical thinking skills to review applications and documentation that is provided. Will have direct contact with applicants to request additional information so will need excellent English verbal and writing skills. Other skills listed: Customer service Helpdesk Process improvement Telephone Handling Virtual Assistant
Skills: Helpdesk Computer Skills Customer support Process improvement
Fixed-Price - Intermediate ($$) - Est. Budget: $600 - Posted
Hi, ROLE: I require an intelligent Filipina Virtual Assistant to take care of various tasks for me (email support, web and admin tasks, email campaigns, posting to and moderating social media, moderating forums, and anything else I assign) SKILL REQUIREMENTS: You will be required to speak and write verbal english at almost fluent level. Your written english is very important. INDUSTRY: The industry we work in is financial education and training. It would be beneficial if you have experience with business or finance. HOURS - Australian hours 12.30pm am to 12.30 am aprox. PAY: Starting Pay will be aprox $600 USD Per Month. Work Hours Will Be 6 Days Per Week @ 12 Hours Per Day Working Window. . Opportunity to increase pay over time as your skills and abilities increase.
Skills: Helpdesk chat support Customer service Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Helpdesk Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience (top tier staff handling projects average up to $100-$125/hour). You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY. Successful freelancer: up and operational in 15 - 30 minutes Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. You are given strict deadlines from the start to minimize job failure. Job description: Job requires analytical skills and a lot of autonomy to do the logical thing in most cases. You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles). Time is not flexible. Customers do not request help during the time they are sleeping - thank you. Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents. --- We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by: * responding to requests from clients, * categorizing messages (using our filing system) and * ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff. This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully. You must be able to communicate with your manager in a timely manner. It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail. It is an must to have Microsoft Outlook installed and a fast Internet connection. Outlook 2003 is not compatible with our server but do tell us what version of Outlook you are using. ***** Provide us with your result from (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety. + If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok? + If you don't have Outlook on a late-model PC, please don't apply. + If you are located in India, Bangladesh, Pakistan or Sri Lanka or you were born or raised in these countries, please DO NOT apply (you will be reported to UpWork and your likelihood of being seen on other jobs goes down). Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply. We have been running this business and have had this need for over 14 years. --- Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
Skills: Helpdesk Customer service Email Handling Filing
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We are looking for a contract technical recruiter and sourcing specialist. = Direct sourcing required - ability to find top talent without the use of traditional job boards/postings = Phone screening prospects (candidates) identified - ability to phone interview/screen for technical ability and work history
Skills: Helpdesk Behavioral Event Interviewing Interviewing LinkedIn Recruiting
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Reliable Internet connection Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use Work Hours: - 40 hours per week (5 work days, 8 hours per day). - We'll need a weekend coverage, so some other two days during the week would be off days. * The initial training (cc. 2 weeks) is held during the first shift (Pacific Time).
Skills: Helpdesk chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need a help desk / support technician with general windows support experience. You must speak fluent english to perform this job. You must have the ablity to dial a US based phone number. Daily tasks will be responding to a help desk ticketing system for a US based customer. You must be able to respond in a timely manner and remote desktop onto customers system. All applicants will need to interview via telephone with me. This is an ongoing position. Roughly 10 hours per week. Must be available to work Monday - Friday 8:00 am until 5:00 pm Eastern Standard Time. (GMT -4)
Skills: Helpdesk System Administration Technical Support Zendesk
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Please Respond and also attach Resume. We promise you haven’t worked with anyone like us before. We are a Customer Value based company. With a growing team that works closely together, we move fast and enjoy what we do. We are looking for Technical Support Specialists who have turbo-charged technical skills, think deeply about the best solutions, and want to work with a fantastic team of people. Come join the fun and build something big with us. To love this role, here's the type of person you are: You’ll need to be a dynamic person that has a unique combination of technical skills, aptitude for learning new ones, and team-oriented mindset. We have an amazing support group already in place and are looking to add one more person to our team. We need someone who is extraordinary in his or her ability to take the ball and run with it. If you need a lot of direction and supervision this isn’t the position for you. On the other hand, if you love to go above and beyond the call of duty, are able to think outside the box, and want to work with truly creative and dynamic people, this might be a great fit. Finally, you never say "That's not my job." We are a startup company and multiple-hat-wearing is the order of the day! :) Requirements: Support is in your DNA and you get a rush out of helping people. You have some Technical Support or online help desk experience. You are experienced in some (or all!) of our technology stack: WordPress, e-mail marketing apps/Email Service Providers (ex. MailChimp, ConstantContact, and AWeber) or infusionsoft You’re looking for a place to let your inner Geek shine. You like email or chat, but don't shy away from talking on the phone when the opportunity "rings". You have a superhuman aptitude for grammar, you're a pro at spotting typos and have a flair for proper punctuation! You're incredibly positive and enjoy making another person's day! You are familiar with Trading and or Financial Markets. You love technology and if we were to interview you, the conversation would go like this: Q: WordPress? A: No problem! Q: Can you teach yourself how to use multiple email marketing apps A: Of course…you’re making me laugh! Q: Are you able to duplicate and test a customer’s setup so that you can answer their questions?A: Bring it on! You take great joy in answering questions and solving the problems of our fantastic customers. You know how to really listen and have empathy for the customer’s situation. You’re great at answering emails and support tickets, and you’re not too bashful to get on the phone to work through customers' issues in real time. You THRIVE on going the extra mile…even when it’s not asked for. You take pride in providing world-class support and have a positive personality to boot. You’re not afraid to help build our knowledge base of answers to frequently asked questions. You possess technical adaptability in a constantly changing and expanding work environment. Finally, you know how job applicants always say they have “great attention to detail?” That’s not just a phrase with us: it’s a must-have for success. You’ll need to pick up on nuances in support tickets and tiny details in emails. If you’re not truly detail-oriented, this won’t be a great match! What we offer: Working for a promising start-up is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our position is challenging, but also come with amazing advantages and fulfillment to those who earn them. If you bring your ‘A game’ to the table, here’s what we’ll bring: Competitive salary Getting in on the ground floor of a game-changing company The chance to learn from some of the best people in the business through frequent – if not daily – interaction. Challenging and meaningful problems to solve – you will invariably make a difference and impac The room and tools you need to create and succeed Who we are: To learn more about our company, our culture, and what we look for in the people we work with, Sound like you? To apply, please submit your tailored resume, a link to your LinkedIn profile, and a cover letter explaining why you feel you are a skill and culture match for this position. We won’t be able to individually respond to all applicants, but if we feel you’re a strong match, someone will be in touch within 72 hours. Thanks and we look forward to hearing from you!
Skills: Helpdesk Call Handling chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a growing IT service provider/MSP and are looking to add the expertise of an N-able RMM expert. After working with Labtech, Continuum and testing several others we have settled on N-able and while we are already seeing good results would like to leverage the experience of a seasoned pro to take it to the next level. Specifically we want to better take advantage of the automation/scripting abilities, integrate monitoring of some of our network gear and more. Our objective for a great candidate is one who knows N-able ncentral in and out and has deep scripting/powershell/automation experience. We're open to those don't want another full time gig, and those that do. Initial work will be very flexible opportunities for everyone to see if we are a fit and evaluate your skill level. What is critical is that we can trust you and that not even so much know everything, but can figure it out and 100% already up to speed with automation including scripting, powershell, and others. Even those with other RMM experience and full bevy of automation experience could be of good help. In your response, tell us what you have been able to do with automation and RMM tools. We don't need a ton of projects, just those you were most proud of and could replicate easily. We are a mostly Microsoft shop with lots of Office 365 seats and serve primarily the SMB market. The best candidates will speak fluent English, love what they do and be very easy to get a hold of.
Skills: Helpdesk Automation ITIL IT Service Management