Helpdesk Support Jobs

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Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a work from home Swedish/ English speaking Customer Service Agent to provide support for various well-known international technology and or gaming companies. Tasks -Providing Customer Care services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. -Working together with team leaders and trainers to constantly keep your knowledge up-to-date. -Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements - You are fluent in Swedish and English, speaking and writing – a 3rd language is a big plus. -You have experience with computers and technology products. -You have experience in a Customer Service environment, Call Center or an international business setting. -You are a quick learner, and are open to working with new technologies and products. -You are flexible, a strong communicator, good at multitasking and problem solving. - You are available for a long term position and able to work with a fixed schedule. - You have a dedicated quiet work space that is located within your own residence. - You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally). What we offer - A professional and multicultural working environment with people from all over the world. - The possibility to work from the comfort of your own home. - Up to date training and access to the latest information in technology and video games. - An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. - All the required software, tools and data base. - A contract focused on a long-term relationship. - Being part of a company that treats remote employees as part of its family. About 5CA 5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high quality customer contact, 24/7, in over 15 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and gaming and one of the top clients (Platinum Tier) on Upwork.
Skills: Helpdesk Call Handling Customer service Customer support
Fixed-Price - Expert ($$$) - Est. Budget: $100 - Posted
We are an upstart and we are selling Android devices. We have a growing number of devices placed and we hope a large amount of additionals. We are looking for the OTA support and maintanance of these devices. The freelancer has to update devices, has to do OTA maintanance and in some cases disable remote devices. We can discuss more detailed features for the job we are posting. We also are willing to discuss the compensation ( based on a monthly fee ) as the scope of the project grows. We are open to receive recommendations about the software to be used for this job.
Skills: Helpdesk Desktop Support System Administration
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a renowned sunglasses brand in the US specializing in titanium sunglasses. We are looking for some one who can help us in customer service. Majority of our customer service happens on mails itself. So you need to have very good written English skills apart from the ability to keep the customers happy. This is the single biggest objective of our Customer Service - Always keep the customer happy. You should also be a good learner alongwith having an eye for detail. So as to prove that you have red this job position well & you have an eye for details, specify in your job application which word in this sentence has been spelled wrongly. Along with these we do not appreciate you being not available regularly. We will be giving you regular work which will be decided in advance & you need to do that work regularly. If you aren't available on any given day, please inform us well in advance. ONLY UK RESIDENTS SHOULD APPLY. We will prefer an American living in UK. But it is not mandatory. Non-US, UK residents may also apply.
Skills: Helpdesk Asana Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a renowned sunglasses brand in the US specializing in titanium sunglasses. We are looking for some one who can help us in customer service. Majority of our customer service happens on mails itself. So you need to have very good written English skills apart from the ability to keep the customers happy. This is the single biggest objective of our Customer Service - Always keep the customer happy. You should also be a good learner alongwith having an eye for detail. So as to prove that you have red this job position well & you have an eye for details, specify in your job application which word in this sentence has been spelled wrongly. Along with these we do not appreciate you being not available regularly. We will be giving you regular work which will be decided in advance & you need to do that work regularly. If you aren't available on any given day, please inform us well in advance.
Skills: Helpdesk Asana Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience (top tier staff handling projects average up to $100-$125/hour). Job requires a self starter. You also need to be able to solve technical issues on your own. Please don't waste our time by quoting over the above budget. You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY. Successful freelancer: up and operational in 15 - 30 minutes Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. You are given strict deadlines from the start to minimize job failure. Job description: Job requires analytical skills and a lot of autonomy to do the logical thing in most cases. You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles). Time is not flexible. Customers do not request help during the time they are sleeping - thank you. Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents. --- We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by: * responding to requests from clients, * categorizing messages (using our filing system) and * ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff. This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully. You must be able to communicate with your manager in a timely manner. It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail. It is an must to have Microsoft Outlook installed and a fast Internet connection. Outlook 2003 is not compatible with our server but do tell us what version of Outlook you are using. ***** Provide us with your result from speedtest.net (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety. + If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok? + If you don't have Outlook on a late-model PC, please don't apply. Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply. We have been running this business and have had this need for over 14 years. --- Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
Skills: Helpdesk Customer service Email Handling Filing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need someone outgoing who has really good communication skills and is available to give customer support for an digital subscription service. Experience with customer support in the past is required. Responsibilities: Handling Tickets through Freshdesk for customers questions, concerns, complaints Handling cancellation requests fielded from tickets in backend system Handling populating Freshdesk helpdesk documentation, FAQ, customization and canned responses. Any other activities related to customer support Requirements: Proven customer support experience Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Must have experience using and setting up Freshdesk We need someone who can start immediately.
Skills: Helpdesk Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our client wants us to form a small team of homebased telesales agents for their inbound tech support campaign ... If you feel confident that you can comply with all requirements below -- Please respond to this job post, so we can schedule a Skype text or voice chat appointment as soon as we're available ... I. AGENT REQUIREMENTS i) Should be fluent English speaker with proficient telesales experience, as well as proficient Google research and reading comprehension skills; ii) Should have proficient experience in handling inbound telesales campaigns for native English-speaking customers; iii) Should be able to professionally guide the user over the phone on how to correct straightforward tech support problems in the user's iOS mobile device, Mac OSX laptop / desktop or other popular tech gadgets; iv) Should have proficient experience in using iOS devices like the latest iPhones and iPads, as well as the latest Mac OSX laptops and desktops; v) Should have proficient experience in using softphones, Web-based credit card virtual terminals and other Web applications; vi) Should have a stable laptop or desktop computer running on any of the latest versions of Mac OSX or Windows OS; vii) Should have a reliable broadband Internet connection with at least 500KBps download / upload speed and unlimited monthly data cap (50GB per month data cap is also reasonable); and viii) Should have a reliable headset that's good for VoIP inbound calls; ix) Should have a quiet room in the house where your computer with Internet connection is easily and quickly accessible; and x) With 1 hour of total breaks per day, each agent should be able to consistently work 08:30 to 13:30 Mondays to Saturdays Manila time (GMT+8) ... II. PERFORMANCE QUOTA & WEEKLY SALARY i) Weekly Salary -- For 4 hours of work per day, 6 days per week, each agent will be paid $156 per week, inclusive of Upwork fees -- That's $6.50 per hour x 24 hours per week (4 solid work hours per day x 6 days per week, with 1-hour break each day); ii) 20% Minimum Sales Conversion Quota Per Week -- Agent should be able to successfully hit 2 sales out of every 10 calls. This campaign has been thoroughly tested to generate 2 sales out of every 10 calls; iii) 20% Refund Percentage Max Limit and 2% Chargeback Percentage Max Limit Per Week -- Agent should strictly follow procedures so as to not go over these maximum limits for refunds and chargebacks per week; iv) 10% Net Sales Commissions -- When the agent gets more than a 20% sales conversion average per week, then agent will get 10% net sales commissions from the net sales in excess of the 20% sales conversion weekly quota. For example -- ** If agent gets 30 sales out of 100 calls (20 sales out of 100 calls is the sales conversion weekly quota), then agent will receive 10% sales commissions from the total net amount of the 10 sales for the week; and v) $50 Weekly Bonus for 10% or Less Refund Percentage Limit and 1% Chargeback Percentage Limit Per Week -- If agent gets 10% or less refund percentage and 1% or less chargeback percentage at the end of the week, provided of course that agent hits the weekly sales conversion quota, then agent will get a $50 bonus for that week ... So, if you agree with everything above -- Please respond to this job post, so we can schedule a Skype text or voice chat appointment as soon as we're available ...
Skills: Helpdesk Administrative Support Customer support Phone Support
Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Description is in French because it's a mandatory requirement. Recherche freelancer qui peut offrir du support à distance (et éventuellement occasionnellement sur site à Namur) pour des utilisateurs. Les utilisateurs tournent sous Windows 7, des applications bureautiques standard. Une application sur base de Terminal Server demande beaucoup d'administration à distance. Problème courant: problème pc typique, création d'utilisateurs et configuration du profil (imprimante, mailbox, gestion des mises à jour via WSUS, ...). Ce boulot demande des activités occasionnelles mais assez urgente quand une demande arrive (à effectuer le jour même). Profil recherché: * Capable de chercher et résoudre des problèmes * Communication avec la clientèle par téléphone et résolution à distance (via RDP, teamviewer,...) * Expérience avec Windows Server 2012, Office, Applications Java en japplet, Windows 7
Skills: Helpdesk Desktop Support Microsoft Office MS Office 365