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Helpdesk Support Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need an English speaking individual who can help us streamline our support systems. Your job will be to manage the metrics within the support desk, making sure all tickets are responded to quickly, and all customers served to the best of your ability. You will help us streamline our bug reporting systems, and also keep customers updated with any bug fixes which affect their support requests. You will report directly to the owners of the company, and keep them informed of your progress daily.
Skills: Helpdesk Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience. You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY. Successful freelancer: up and operational in 15 - 30 minutes Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. Job description: Job requires analytical skills and a lot of autonomy to do the logical thing in most cases. You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles). Time is not flexible. Customers do not request help during the time they are sleeping - thank you. Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents. --- We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by: * responding to requests from clients, * categorizing messages (using our filing system) and * ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff. This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully. You must be able to communicate with your manager in a timely manner. It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail. It is an must to have Microsoft Outlook 2003, 2007 or 2010 installed and a fast Internet connection. Outlook 2013 is not compatible with our server. ***** Provide us with your result from speedtest.net (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety. + If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok? + If you don't have Outlook on a late-model PC, please don't apply. + we are running a mix of Microsoft Exchange servers .. you will need Outlook 2010 installed on your system (Outlook 2013 does not work with Exchange 2003) + If you are located in India, Bangladesh, Pakistan or Sri Lanka or you were born or raised in these countries, please DO NOT apply. Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply. We have been running this business and have had this need for over 14 years. --- Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
  • Number of freelancers needed: 2
Skills: Helpdesk Customer service Email Handling Filing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You’ll love working with us as an IT Helpdesk Associate if you’re passionate in helping out a community of online workers, you have previously worked / currently working as a really cool technical support resource (hardware & software), you know how to use Zendesk or a similar ticketing or customer support system, and are great at finding solutions to technical problems! Job Description: Manage a ticket queue using Zendesk. Triage and escalate tickets to our San Francisco office whenever necessary. Provide technical assistance on both hardware & software issues to the entire team of contractors in the Philippines, including mobile devices and other technical tools and products. Troubleshoot, diagnose and resolve problems related to operating systems (we’re a good mix of Mac and Windows users). Set up accounts for new hires, including 2-factor authentication and sign-in process, password resets, access request to various platforms being used by our PH-based contractors (e.g. Okta, Greenhouse, Playvox, Gmail, etc.) Assist with the management of Google Apps (new account setup, exit requests, group additions, etc.) Provide general support response and gets the IT team closer to "follow the sun" support. You will be considered for this role if: You have at least 1 year of experience as an IT Helpdesk personnel or in a similar function. You have a good grasp of how Zendesk (or a similar ticketing system) works. You have considerable experience in working from home or supporting remote teams. You are good at troubleshooting, diagnosing and resolving problems. You are a good (English) communicator and you are adept in translating technical knowledge into actionable direction. You have a strong sense of urgency to get stuff done as you understand your role’s impact on our members’ productivity. You are customer service oriented and have a genuine desire of helping people. You are based in Metro Manila. Basic Job Requirements: Ability to work on a full-time basis Must have an internet speed of at least 3 mbps Must possess a reliable computer Hourly rate: $5-6 Are you interested to apply for this exciting job? Send your application through the following link: http://grnh.se/mir2up
  • Number of freelancers needed: 2
Skills: Helpdesk Google Apps Mac OSX Administration Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
FULL TIME NEEDED Grant Review and Processing: Log initial application information into database Review application Review documentation provided Initiate initial review Email contact with applicant for additional information Upload new information into application Use critical thinking skills to discern what is missing from application Extremely detail-oriented person to review grant applications. Looking for someone who can follow written procedures (and make suggested improvements) and use critical thinking skills to review applications and documentation that is provided. Will have direct contact with applicants to request additional information so will need excellent English verbal and writing skills. We also need strong MS Office experience.
Skills: Helpdesk MS Office 365 Process improvement Telephone Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Basically need someone who has "been there and done that" in all customer service situations. If you are that person then that should really be all I need to say. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 8
Skills: Helpdesk Administrative Support Call Handling chat support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Position Summary: The Global Service Desk Analyst will provide support to customers for services, such as PC and related equipment, software installation, configuration, maintenance and removal. The person will answer customer requests sent via the Service-Desk System, and provide all necessary help. Job Responsibilities: · Provide services to the customers that meet the service level agreements (SLA). · Provide support for PC and related equipment & software (PC, Printers, Shop-floor terminals, Thin Clients, Phones…) installation, maintenance, configuration, and removal. · Propose the installation procedures for the local client hardware and software, and follow the global guidelines. · Support and install cabling like patch cables etc. · Support file sharing request for user right´s, group memberships etc. · Respond to Service Desk Tickets in a timely manner and provide end-user Service Desk support as needed. · Contribute support and knowledge on cross-functional technical projects as required. · Work closely with other sites, Brands, to obtain information, provide support, technical advice, and collaboration on issues and approaches to network issues and projects. · Adhere to system procedures and documentation. Other Job Functions: · Provide technical feedback and assistance to other NA Region client's locations as needed. Essential Skills to do the Job: · Fluent English speaker · Be able to work onsite · Good knowledge of Printers, Thin Clients. · Basic knowledge in Network Protocol : TCP/IP, DNS, WINS, DHCP · Good oral and written skills. · A strong sense of urgency and commitment to results along with strong interpersonal skills…good oral and written communication skills. Based in USA, Midland, MICHIGAN No remote work accepted
Skills: Helpdesk English Network Administration Technical Support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Ezhome.com is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a warm personality with exceptional customer service skills to care for our customers end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage a set territory of customers as their main point of contact and the primary person responsible for keeping them happy. Examples of daily communications may involve, upgrading a current plan level, coordinating a visit for an irrigation check or repair, monitoring and issuing referral credits, answering general service questions, etc. - Update CRM / Customer Relationship Management System (multiple steps involved per appointment) - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between the Sales Team, Service Team and customers Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay rate is $15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start at this pay rate. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9 - 5:30 PT. Possible work one day on the weekend (for 4 - 5 hrs) in exchange for a weekday with modified/reduced hours.
  • Number of freelancers needed: 3
Skills: Helpdesk Customer service Email Handling English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for a dedicated full time position for PowerSchool and Data Specialist To an effective member of our team you must have the following: • Strong work ethic • Good communication skills, both verbal and written - Fluent with English • Self-motivated • Self-managed • Attention to detail • Superior customer relationship skills • Understanding of computer hardware and basic networking ESSENTIAL DUTIES & RESPONSIBILITIES: - Administers PowerSchool system, including: - Setting up security access, system settings, PowerTeacher settings, parent access. - Handling yearly processes, e.g. set up of new calendar, roll-over, scheduling. - Create and manage custom reports in PowerSchool: attendance reporting formats, grade reporting, discipline reporting etc. - Handle ongoing issues – Ticketing System. - Solving issues by email and phone calls. - Develop training materials. QUALIFICATIONS: - 3-5 years of experience in customer support - 3-5 years experience with technical computer skills. - Interested in self learning Only email me if you are serious.
Skills: Helpdesk Customer support Email Technical Support English
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