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Whether you're starting fresh or trying to fix what's already there, I help teams build modern, scalable, user-friendly business solutions using the Microsoft ecosystem. With 18+ years of experience and a Microsoft MVP award in Business Applications, I specialize in: ✔ Full-cycle SharePoint development (intranet portals, project hubs, HR platforms) ✔ Enterprise-grade Power Apps and Power Automate solutions from scratch ✔ Seamless Power BI dashboards that drive decision-making ✔ Smart Microsoft Teams & Copilot automation ✔ Robust Azure & Graph API integrations ✅ What I Deliver 🆕 Fresh Builds (From Concept to Launch): ✔ SharePoint Online/2019/2016 solutions — tailored to your business model ✔ Custom Power Apps (Canvas, Model-Driven, Portals) integrated with Teams and Dataverse ✔ Full-stack Power BI solutions — including embedded dashboards and real-time metrics ✔ Teams + Power Automate + Copilot setups for smart team collaboration and automation ✔ New implementations of Microsoft 365 from zero — governance, security, rollout strategy 🛠 Rescue & Modernization Projects: ✔ Migrating or fixing poorly built SharePoint environments ✔ Replacing Excel/email/manual processes with streamlined Power Platform solutions ✔ Cleaning up messy Power Apps & flows ✔ Redesigning old portals for performance and user experience 🎯 Tech Expertise SharePoint (2010–2019, Online) | SPFx | Power Platform Power Apps | Power Automate | Power BI | Microsoft Teams | Copilot Dataverse, Azure Functions, Logic Apps, Graph API .NET, C#, React, Angular, JavaScript, jQuery SQL Server, NoSQL, Azure/AWS 🎓 Credentials 🥇 Top Rated Plus by Upwork 🥇 100% Job Success 🥇 Microsoft Most Valued Professional (MVP) 🥇 Microsoft Certified Trainer (MCT) 🥇 Microsoft Certified Professional (MCP) 🥇 Microsoft Certified SharePoint expert 🥇 Microsoft Certified: Power Platform App Maker Associate 🥇 Microsoft 365 Certified: Teams Administrator Associate 🥇 Microsoft Certified: Power Platform Fundamentals 🥇 Microsoft 365 Certified: Fundamentals 🥇 Microsoft Specialist: Programming in HTML5 with JavaScript and CSS3 🥇 Microsoft Certified Technology Specialist: SQL Server 2008, Implementation and Maintenance 🔍 Who I Work With Industries I’ve helped: 🏥 Healthcare, 🏗 Construction, 🎓 Education, 💼 Legal, 📦 Manufacturing, 💻 Tech Startups Stakeholders I collaborate with: CIOs, Project Managers, IT Admins, HR Leads, Operations, SMEs 🤝 Let’s Work Together If you need: 📝 A complete SharePoint/Power Platform build 📝 Migration from legacy systems 📝 Automation across Microsoft 365 📝 A real partner to architect the solution, not just code it Send me the problem you're trying to solve — even if it's messy, half-baked, or unclear. I’ll tell you how I’d approach it, what it'd cost, and what it'd take. 📨 Let's connect and build something Great.

📊 Stop paying for Microsoft 365 while only using a fraction of what it can actually do. I help businesses build modern SharePoint and Microsoft 365 solutions that simplify collaboration, automate repetitive work, and create systems your team actually enjoys using. Many businesses already pay for Microsoft 365, but their SharePoint environment is disorganized, documents are difficult to find, permissions become a mess, and everyday processes are still handled manually. That isn't because Microsoft 365 is difficult. It's because the system was never designed properly from the beginning. ✨ I build clean, structured SharePoint environments that make daily work easier. From document management and company intranets to business process automation, I focus on creating solutions that people actually use instead of avoiding. 🏢 Here's how I help businesses. 📂 SharePoint Intranets Modern communication sites and department portals that give employees one place to access documents, announcements, resources, policies, and internal information. 📁 Document Management Systems Well structured document libraries with metadata, version control, permissions, approval processes, and search functionality that keeps information organized and easy to find. ⚙️ Business Process Automation Manual work slows businesses down. I automate approvals, onboarding, leave requests, document reviews, internal forms, notifications, and repetitive business processes using Power Automate and Microsoft 365. 📱 Power Apps Custom business applications that replace spreadsheets and manual processes with simple solutions your team can use from anywhere. 🔐 SharePoint Architecture & Governance A successful SharePoint environment starts with the right foundation. I build scalable SharePoint structures with proper permissions, governance, navigation, and security so your environment continues to perform as your business grows. 🛠️ My Expertise ✅ SharePoint Online ✅ Microsoft 365 Administration ✅ Power Automate ✅ Power Apps ✅ Microsoft Teams Integration ✅ SharePoint Lists & Libraries ✅ Document Management Systems ✅ Intranet Development ✅ SharePoint Migrations ✅ Information Architecture ✅ Permission Management ✅ Azure Entra ID 💡 Why clients work with me. ✔️ I build systems that solve business problems, not just SharePoint sites. ✔️ Every solution is designed to be simple, secure, scalable, and easy for employees to adopt. ✔️ I focus on long term solutions instead of quick fixes. ✔️ Clear communication, realistic timelines, and attention to detail throughout every project. If your SharePoint environment feels difficult to manage, your workflows are still manual, or your Microsoft 365 investment isn't delivering the value it should, I'd be happy to help. 📩 Send me a message and let's discuss how we can build a Microsoft 365 environment that supports your business today and continues to grow with it.

Experienced System Administrator with comprehensive expertise in managing, maintaining, and optimizing complex IT infrastructures. Specialized in enterprise-level server administration, cloud computing, and implementing robust security solutions. Committed to delivering reliable, scalable, and cost-effective IT solutions that align with business objectives. --- CORE COMPETENCIES -- System Administration: - Windows Server Administration (2012/2016/2019/2022) - Linux Server Management (RHEL, CentOS, Ubuntu, Debian) - Active Directory, DNS, DHCP, Group Policy Management - User Account Management and Access Control - System Performance Tuning and Optimization -- Cloud Infrastructure: - Amazon Web Services (AWS) - EC2, S3, RDS, VPC, IAM - Microsoft Azure - VMs, Storage, Azure AD, Networking - Google Cloud Platform - Compute, Storage, Networking - Cloud Migration and Hybrid Cloud Implementation - Cost Optimization and Resource Management -- Virtualization & Containerization: - VMware vSphere, ESXi, vCenter - Microsoft Hyper-V - Docker and Kubernetes - Container Orchestration and Management - Virtual Machine Deployment and Maintenance -- Network Administration: - Network Configuration and Troubleshooting - Firewall Configuration and Management - VPN Setup and Administration - Load Balancing and High Availability - Network Security and Monitoring --- TECHNICAL EXPERTISE - Operating Systems: Windows Server, Linux (Multiple Distributions), Unix, macOS - Database Systems: MySQL, PostgreSQL, Microsoft SQL Server, MongoDB, MariaDB - Web Servers: Apache, Nginx, IIS, Tomcat, LiteSpeed - Monitoring Tools: Nagios, Zabbix, Prometheus, Grafana, DataDog, New Relic - Backup Solutions: Veeam, Acronis, Bacula, AWS Backup, Azure Backup - Automation Tools: Ansible, Terraform, PowerShell, Bash Scripting, Python - Security Tools: Firewall Management, SSL/TLS, VPN Technologies, Security Auditing - Collaboration: Microsoft Exchange, Office 365, Google Workspace --- SERVICES PROVIDED -- Infrastructure Setup & Configuration - Server deployment and initial configuration - Network architecture design and implementation - Storage solution setup (SAN/NAS/DAS) -- Maintenance & Support - 24/7 system monitoring and alerting - Regular maintenance and updates - Performance optimization and troubleshooting - Incident management and resolution -- Cloud Services - Cloud migration planning and execution - Multi-cloud environment management - Cloud cost optimization - Disaster recovery setup -- Security Implementation - Security assessment and hardening - Backup and recovery strategy - Compliance management - Access control and authentication -- Documentation & Reporting - System documentation and runbooks - Regular performance reports - Capacity planning reports - Incident and change management documentation --- PROJECT EXPERIENCE - Successfully managed IT infrastructure for organizations ranging from startups to enterprises - Implemented high-availability solutions achieving 99.9% uptime SLA - Executed seamless cloud migrations with zero data loss - Designed and deployed disaster recovery solutions - Automated routine tasks reducing manual intervention by 70% - Optimized infrastructure costs resulting in 30-40% reduction in IT expenses --- PROFESSIONAL APPROACH -- Planning & Analysis - Thorough assessment of current infrastructure - Identification of improvement opportunities - Strategic planning aligned with business goals -- Implementation - Methodical deployment following best practices - Minimal disruption to business operations - Comprehensive testing and validation -- Support & Optimization - Proactive monitoring and maintenance - Continuous improvement initiatives - Regular performance reviews and optimization --- CERTIFICATIONS & QUALIFICATIONS - Microsoft Certified: Azure Administrator Associate - AWS Certified Solutions Architect - CompTIA Server+ and Network+ - ITIL Foundation Certified - Red Hat Certified System Administrator (RHCSA) --- AVAILABILITY & TERMS -- Engagement Types: - Hourly consultations - Fixed-price projects - Monthly retainer agreements - Emergency support services -- Communication: - Daily status updates - Weekly progress reports - Available via Upwork messages, email, Slack - Video conferencing for meetings -- Working Hours: - Flexible schedule across time zones - Emergency support available 24/7 - Response time within 2-4 hours -- WHY WORK WITH ME: Proven Track Record: Extensive experience managing diverse IT environments Reliable & Responsive: Quick turnaround times and consistent communication Cost-Effective Solutions: Focus on ROI and operational efficiency Security-First Approach: Emphasis on data protection and compliance Documentation: Comprehensive documentation for all implementations Knowledge Transfer: Training and support for your team Contact me today to schedule a consultation and take the first step toward optimizing your IT infrastructure.

Bilingual Virtual Assistant and Customer Support Specialist with hands-on experience supporting healthcare organizations, agents, and clients in fast-paced remote environments. I specialize in customer service, scheduling, insurance verification, and administrative support. I have experience working with high call volumes while maintaining professionalism, empathy, and accuracy. In my previous roles supporting healthcare companies and virtual clinics, I assisted patients and agents with applications, policy information, appointment scheduling, and insurance eligibility verification while maintaining strict HIPAA compliance. I am highly organized, adaptable, and comfortable using multiple systems at once while communicating clearly with clients and team members. Services I can help you with: • Customer Support (Phone, Chat, Email) • Virtual Assistant Tasks • Appointment Scheduling & Calendar Management • Insurance Verification • CRM Updates & Data Entry • Patient Support & Intake • Call Handling & Follow-ups • Administrative Support • Spanish ↔ English Communication Tools & Skills: • CRM Systems • Remote Call Platforms • Microsoft Office / Google Workspace • Appointment Scheduling Systems • Insurance & Healthcare Documentation • High-volume call handling • Bilingual Communication (English & Spanish) I am committed to providing reliable support, clear communication, and a positive experience for every client and customer. If you’re looking for someone organized, professional, and experienced in remote support, I’d be happy to help your business run smoothly.

Reliable Executive Support & Office Admin with a 5.0/5.0 rating. Clients praise my speed and communication. I specialize in data entry, transcription, and office management. Conversational Spanish. Let's discuss your needs. SUMMARY An extremely focused and highly motivated individual able to rapidly understand new concepts and carry-out job responsibilities. I am a passionate and responsible individual- professionally, personally and socially compelled to contribute to the greater good. I possess a solid work ethic, a positive, willing attitude, and an eagerness to learn. SKILLS & EXPERTISE Exceptional Customer Service, Executive Support, Office Administration, Digital Media Management, Data Entry, Transcription, Graphic Design, Digital Marketing, Adobe Creative Suite, Microsoft Office Suite, Google Suite, Slack, ClickUp Network Systems Administration, CompTIA A+ Certification, Typing 45+ WPM, Bilingual: English (Native) and Spanish (Conversational).

🎁 𝗚𝗲𝘁 𝗮 𝗳𝗿𝗲𝗲 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗿𝗲𝘃𝗶𝗲𝘄 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗰𝗹𝗶𝗻𝗶𝗰𝗮𝗹 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗰𝗼𝗱𝗶𝗻𝗴 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀. Tired of drowning in medical paperwork and coding errors that slow everything down? Many healthcare providers lose valuable time and revenue due to messy medical records, inaccurate coding, and poor EMR/EHR management. I help clinics, hospitals, and healthcare professionals streamline their documentation, improve coding accuracy, and stay compliant—so you can reduce administrative burden and focus more on what truly matters: patient care. ➡ 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 ✔ EMR & EHR Management ✔ Medical Scribing ✔ Medical Coding & Auditing ✔ HIPAA Compliance ✔ Healthcare Documentation ✔ Patient Care Coordination ✔ Quality Assurance ➡ 𝗦𝗸𝗶𝗹𝗹𝘀 ✔ Medical Terminologies ✔ Data Accuracy & Attention to Detail ✔ Clinical Documentation ✔ ICD & CPT Coding ✔ Mental Health Records Handling ✔ Communication & Coordination ✔ Time Management ➡ 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 ✔ EMR/EHR Data Entry & Management ✔ Medical Scribe Support ✔ Medical Chart Auditing ✔ Coding Review & Error Fixing ✔ Virtual Medical Assistant Tasks ✔ Patient Scheduling & Coordination ✔ Healthcare Documentation Support ➡ 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 ✔ Experience with hospitals, clinics, and private practices ✔ Supported physicians and healthcare teams ✔ Worked on improving workflow efficiency ✔ Delivered accurate and timely medical records ➡ 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 ✔ Healthcare ✔ Medical Services ✔ Wellness & Fitness ✔ Mental Health ➡ 𝗗𝗼𝗺𝗮𝗶𝗻 ✔ Patient Care ✔ Medical Documentation ✔ Clinical Support ✔ Healthcare Operations ➡ 𝗧𝗼𝗼𝗹𝘀 ✔ EMR Systems ✔ EHR Platforms ✔ Medical Billing Software ✔ Microsoft Office ✔ Google Workspace ✔ Need accurate and reliable medical support? ✔ Want to reduce errors and save time? ✔ Send me a message now and let’s improve your workflow today 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀: EMR, EHR, medical scribe, medical coding, medical auditor, healthcare, patient care, HIPAA compliance, medical documentation, virtual assistant, physician support, doctor assistant, nurse support, clinical records, medical terminology, chart auditing, quality assurance, healthcare management, hospital support, mental health records, wellness, fitness, coding accuracy, CPT, ICD, data entry, admin support, patient coordination, medical VA, health services