Hire the Best Business Analysts
in Portugal

Hi, I’m Chantal. I help organisations and founders build clear and reliable operations. Some outcomes I've created: → HubSpot implementation for a €25M+ e-commerce leader with full workflow design and training. → Rebuilt research project and process management operations for a Dutch hospital department (48 researchers, 80+ studies), improving turnaround time ~30% and reducing errors ~40%. → Designed AI onboarding for an NGO (WhatsApp + CRM), automating 80% of intake and raising completion by ~30%. → Built multi-channel automations for an integration with a SaaS, cutting manual work 70%+ and improving lead response time ~40% → Process design and implementation of GoHighLevel for a Hospitality Business including the design of all automations Also available based on a monthly retainer. What makes me different: Most automation freelancers are developers. They build what you ask for, not what your business actually needs. I start with operations first. I help businesses fix messy workflows, bottlenecks, and broken handoffs before automating anything. With 20+ years of experience in operations, project leadership, and process design across startups, healthcare, research, and growing businesses, I build systems that support growth instead of adding more complexity. About Me I’m a systems and process-driven operator with 20+ years of experience supporting founders, CEOs, and leadership teams across startups, scaleups, NGOs, and research environments. My strength is turning complexity into clarity - building the structure, rhythm, and execution needed to keep businesses running and scaling smoothly. I built operating systems from scratch. I’m usually brought in when things feel messy, fast-moving, or stuck. I map what’s happening, redesign broken workflows, organise the projects, and build an operating rhythm that brings the whole team into alignment again. My background spans operations, project and process management, team oversight, SaaS implementations, research workflows, and cross-functional coordination. I’ve led remote teams, implemented new systems from scratch, and supported clients through fast-growth phases where clarity, accountability, and structured execution are essential. Alongside this, I work with AI tools and automation platforms to reduce manual work, increase efficiency, and streamline operations without adding headcount. My approach blends operational leadership, process optimisation, behavioural psychology, and system design - I don’t just design systems; I make sure they actually work in daily operations. Familiar with tools like Claude, Manus, Airtable, Make, n8n, Replit, just to name a few. If you need someone who can step in, get a clear view of the situation, rebuild structure, manage the moving parts, and keep everything running smoothly, I take this off your plate so you can stay focused on leading the business. What I Can Help You With Fractional COO / Chief of Staff support Operational audits & execution plans Workflow redesign & SOP development Project and program management AI & Automation CRM/SaaS implementations support Building internal processes & knowledge systems Remote team management & KPI structures Onboarding frameworks for staff, clients, or participants Cross-functional coordination & leadership support Skills & Tools Operations & Systems: Operations Management, Process Optimization, Project Management, KPI Frameworks, SOP Development, Org & Workflow Design, Knowledge Management Automation & AI: n8n, Make, Zapier, OpenAI/ChatGPT, Claude, Manus, Airtable, Make, n8n, Replit. CRM & Other Tools: HubSpot, Odoo, Notion, ClickUp, Monday, Slack, Asana, BI (Business Intelligence) Leadership & Team: Team Oversight, Cross-Functional Coordination, Stakeholder Management, Training & Coaching, Remote Team Leadership

🏅 Top Rated+ (Top 1%) 📈 +24% average revenue lift per project 🔹 10 years in pricing, revenue management and hospitality investment 🔹 10,000+ listings optimized globally 🔹 Short- & mid-term rentals + hotels 🔹 3,500+ Upwork hours 🔹 100% Job Success Score Hello 👋 I’m a revenue manager with 8 years of experience building profitable pricing strategies for property managers, hospitality companies, and real-estate investors worldwide. I’ve optimized over 7,000 properties and helped clients consistently grow occupancy, ADR, and RevPAR through sharp, data-driven revenue management. Beyond day-to-day pricing, I also help property managers, operators, and investors evaluate new markets so they can expand their portfolios with confidence. Using tools like AirDNA, Key Data Dashboard, and STR/CoStar, I analyze demand patterns, competitive supply, seasonality, and revenue potential to guide smart acquisition and expansion decisions. My core expertise includes dynamic pricing, market intelligence, and listing optimisation. I work with Guesty, PriceLabs, Wheelhouse, Beyond, AirDNA, Transparent, RankBreeze, and all major OTAs. I can help you with: ✅ Market analysis & competitive benchmarking ✅ New-market feasibility studies (AirDNA / Key Data / STR-CoStar) ✅ Dynamic pricing strategy ✅ Occupancy management ✅ Listing optimisation (Airbnb, Booking, Vrbo, TripAdvisor, etc.) ✅ Revenue management setups (PriceLabs, Wheelhouse, Beyond) ✅ System integration ✅ Budgeting & forecasting ✅ Full portfolio optimisation I handle the full project from start to finish and keep communication fast and clear. If you want your property or portfolio to perform at its true potential, or you’re planning to expand into new markets, let’s get started!

If your strategy is clear but execution keeps falling short — or your organisation is growing faster than your operating model can support — that gap is what I close. ✅ Upwork Top 1% Talent ✅ Expert Vetted With more than 20 years of senior consulting experience, I design and build operating models that turn strategic intent into operational reality. My work spans operating model design, target operating model (TOM) development, business architecture, capability-based planning, and the organisational restructuring required to make it all stick. My primary specialisations are: ⭐ Target Operating Model Design — from current-state diagnosis through to future-state blueprint, transition roadmap, and capability build ⭐ Business Architecture — linking strategy, capabilities, value streams, and processes into a coherent, executable structure ⭐ Capability-Based Planning — identifying the capabilities your operating model needs, prioritising investment, and sequencing delivery ⭐ Organisational Design — structures, roles, governance, and operating rhythms aligned to strategic intent ⭐ Strategy Execution — translating high-level plans into programmes, milestones, and measurable outcomes The results I have delivered have moved the needle in ways that matter. One engagement compressed a 4.5-year insurance claims backlog to 9 months. Another supported a 13,000+ interview programme that redesigned enterprise operating models across 52 countries. I hold a Master Certified Architect (Open CA®) designation — the highest independent certification in business architecture — and I am the author of published whitepapers and implementation guides covering the strategic alignment of business, operations, and IT. Take a look at what recent clients have said: "Stephen once again went above and beyond in terms of delivering a top quality report to exacting standards, remaining calm and professional in the face of constantly shifting client requirements." - Nov 2024 "Stephen was a lifesaver! He helped me rescue a project that was at risk of failure by being able to see the bigger picture before identifying the structural changes that quickly needed implementing. He showed great attention to detail and I could always depend on him to complete the jobs to a very high standard and with a fast turnaround time." - Jan 2024 "Stephen was a pleasure to work with. He took the time to make sure he understood our vision so he could create the right deliverable. He was great at communicating and was always available if we had questions. Working with him was a good experience all around." - Aug 2023 "Stephen has an uncanny ability to dissect issues and uncover insights that elude other freelancers. His suggestions and recommendations worked like magic. I highly recommend." - Feb 2023

I am a Merchandise Planning and Product Strategy professional with deep experience building and managing high-performing assortments across fashion, footwear, accessories, beauty, kids, and food. With a strong analytical foundation and a practical, creative mindset, I turn product and portfolio strategy into well-balanced assortments that perform in real trading environments. I thrive in fast-paced, growth-driven settings where strategy, product, and operations intersect. Highly detail-oriented, I lead end-to-end project execution, working closely with cross-functional teams to deliver results. Lets work together! My experience includes: - Category Planning - Sales Analysis - Shopify - Netsuite - Amazon Seller Central - Advanced Google Sheets and Excel - Inventory Planning - Spreadsheet maintenance. I will make sense of all your extracted data and present it professionally - Data analytics - Attention to detail - Website maintenance - Customer service - Excellent written and communication skills - Web research - Quick learner - Problem solver

🖋️ Wide range of EN-PT Translations: Websites and Mobile Apps, Gaming, E-Commerce, Blogs, Communications, etc. 🎤 Voice-Over experience: E-learning, commercials, UGC content, podcasts, kids' stories, instructional videos, etc. - Experience with CAT software (Crowdin and POEditor - happy to learn new ones!) - Comfortable working with many text formats such as XML or JSON - Own recording software and streaming microphone and I can edit my own audio files Background story: After graduating from law school, I switched to programming - I was a web and mobile developer for 3 years. At the moment I'm working as a Business Analyst/Quality Assurance. I've been a copywriter and translator freelancer ever since I was at university and I keep doing those jobs because I'm good at it and really enjoy doing so. Later on I discovered my passion for voice-over!

I have been working since I was 19/20 years old. Trying my best and giving my all to all my experiences, I have developed both an artistic and scientific profile, being able to respond to a challenge in any of these areas. By embracing this mix of skills, I have built a strong proactive profile that is always ready to react with creativity and responsibility to any project I get involved in. Moreover, my willpower makes me a fast and passionate learner.