Hire the Best Customer Research & Insights Freelancers
in the United States

Clients rate our Customer Research & Insights professionals
Rating is 4.9 out of 5.
4.9/5
Based on 208 client reviews
Bailey H.

Bellevue, Washington

$30/hr
5.0
5 jobs

Most research confirms what a team already suspects. The work worth paying for finds what isn't obvious: the structural gap a whole category takes for granted, the need a user can't yet name, the distance between what people say and what they actually do. My background is in qualitative social science and anthropology, with an M.A. from the University of Chicago and a sole-authored article in a peer-reviewed journal. That training is where UX research came from, and it's how I approach both user and market problems: behavior and workarounds as the real evidence, cultural and competitive forces as the context behind them. A sample competitive assessment I ran on AI coding tools makes the approach concrete. The consensus held that slow organizational adoption came down to security reviews and procurement friction. The behavioral evidence pointed elsewhere. Developers were quietly running two or three tools at once, which put the real barrier in trust, somewhere the procurement story never reached. One reframe, actionable across product, positioning, and go-to-market. On Upwork I've synthesized interview transcripts into two-page client reports for a research firm serving sales and marketing leaders, working from moderator notes and raw transcripts to draft key takeaways, pull supporting quotes, and check AI-generated summaries against what was actually said. I've also delivered a five-page website audit documenting performance and user experience issues, and a design evaluation contract comparing and assessing website designs, both rated 5.0. My methods run to unmoderated tree tests and surveys, moderated structured interviews, desk and competitive research, and descriptive analysis in R. Before freelancing full time I spent over a year as a field interviewer on a large longitudinal health study, recruiting and interviewing participants under an approved research protocol. What I deliver: User research Competitive landscape analysis Market opportunity assessments Customer demand analysis Trend and opportunity mapping Everything comes with cited sources, shown reasoning, and a clear point of view. If the evidence doesn't support the conclusion you were hoping for, I'll tell you that too.

  • Market Research
  • Competitive Analysis
  • UX Research
  • Qualitative Research
  • Survey Design
  • User Experience Strategy
  • Social Science
  • Journey Mapping
  • Ethnographies
  • Anthropology
Holly P.

Grover, North Carolina

$30/hr
5.0
6 jobs

Research Specialist | Data Verification | Online Research | Market & LinkedIn Research I help organizations turn scattered information into accurate, actionable data. With a background in research and development, I bring the analytical mindset of a scientist to every project. I specialize in investigating complex questions, verifying information from multiple sources, organizing large datasets, and delivering research that clients can trust. Whether you're updating thousands of records, conducting market research, identifying decision-makers, or validating public information, I approach every project with accuracy, curiosity, and attention to detail. My professional experience includes years of scientific research, technical documentation, data analysis, and quality-focused work in highly regulated environments. I now apply those same research skills to support nonprofits, startups, educators, and growing businesses with high-quality online research and data management. Research Services • LinkedIn research and profile verification • Market and competitor research • Lead generation and prospect research • Company and executive research • Academic and scientific literature reviews • Grant and nonprofit research • Data verification and validation • Contact and database research • Internet research using public records and multiple sources • Spreadsheet organization and data cleanup • Survey and qualitative research support Technical Skills • Advanced Google search techniques • Microsoft Excel • Google Sheets • Airtable • Notion • HubSpot CRM • SharePoint • Data quality auditing • Documentation and reporting Why Clients Hire Me ✔ Analytical approach backed by scientific research experience ✔ Exceptional attention to detail ✔ Strong investigative and problem-solving skills ✔ Accurate documentation and organized reporting ✔ Excellent written communication ✔ Reliable handling of confidential information I understand that research is more than finding information—it's evaluating sources, resolving conflicting data, documenting findings clearly, and providing results you can confidently use for decision-making. If you need a dependable research partner who values accuracy as much as efficiency, I'd be happy to help.

  • Project Management
  • Data Cleaning
  • Data Management
  • Data Segmentation
  • Process Improvement
  • System Maintenance
  • Airtable
  • Automated Workflow
Victoria H.

Newport News, Virginia

$31/hr
4.8
144 jobs

🌅 Imagine checking your phone on a Monday morning and seeing: "Done. Anything else?" That's what working with me looks like. You brief me once. I ask clear questions upfront. Then I get to work while you get back to running the parts of the business only you can run. No reminders. No chasing. No "just checking in, did you still need that?" I'm Victoria, a virtual assistant with 7 years of executive support experience, 10 years of professional writing, and 126 completed jobs on Upwork. My clients keep coming back because they stop having to repeat themselves from the very first task. If you've been burned by a flaky VA before, I want to be the reason you try again. ⭐⭐⭐⭐⭐ "Victoria was quick to respond and completed the work in a timely and efficient manner. Would work with again." - Happy Upwork Client You know you need help, but every time you try to delegate, it backfires. 😩 Your last VA "went dark" three days into a project, and you never heard from them again 😩 The one before that needed everything explained twice, then still got it wrong 😩 Now it's midnight, everyone else is asleep, and you're the one formatting the blog post, answering the customer emails, updating the spreadsheet 😩 You've thought about hiring again, but the idea of vetting another stranger and hoping they stick around this time makes you want to just keep doing it yourself 😩 Your calendar is a mess, your tasks are living in too many places, and every small thing you forget turns into a bigger problem, a missed deadline, or an embarrassing “sorry for the delay” message. That's exhausting. And it's not sustainable. Here's where I come in. I reply quickly; I deliver on time (every time). I hold a 100% Job Success Score on Upwork. I communicate clearly, learn new systems fast, and clients keep coming back because they stop having to repeat themselves. Starting from the very first task. ⭐⭐⭐⭐⭐ "She followed directions, submitted work on time, and always gave us great content! Will definitely be hiring again." - Happy Upwork Client Here's what changes when we work together: ✅ You get your evenings back, because the inbox, the calendar, and the blog updates are handled without you lifting a finger ✅ You stop cringing at typos and formatting mistakes, because I proofread and double-check before anything goes live ✅ You stop wondering, "Did they actually do it?" because I tell you where things stand before you have to ask ✅ You get to focus on the parts of your business only you can do, while the busywork quietly gets done in the background ✅ You get a calmer, more organized workflow that helps your business run smoothly instead of constantly reacting to fires. ✅ You build a working relationship you don't have to rebuild every few months, because I stick around WHAT CLIENTS SAY: ⭐⭐⭐⭐⭐ "Good accordance to deadlines and work quality! Freelancer is recommended!" - Happy Upwork Client ⭐⭐⭐⭐⭐ "A+ Excellent experience. I received exactly what I asked for." - Happy Upwork Client ⭐⭐⭐⭐⭐ "Very easy to work with and job well done!" - Happy Upwork Client Here's how we'll work together: → We chat about what you need and where you're stuck → I get to work while you get back to running your business → You review, I refine until it's exactly right → We keep going, one less thing on your plate every week Not sure if we're the right fit? Start with my 2-hour, money-back-guaranteed trial. Zero risk, and you'll know within the first task whether we're a good fit. I'd love to hear what's on your plate right now and take some of it and add it to mine. Send me a message about your project, and let's talk.

  • Customer Support
  • Email Support
  • Live Chat Software
  • Customer Service
  • Virtual Assistance
  • Shopify
  • Intercom
  • WordPress
  • Social Media Management
  • Administrative Support
  • Data Entry
  • Email Communication
  • Content Management
Morgan R.

Winter Garden, Florida

$15/hr
4.4
16 jobs

Hello! I'm a detail-oriented Virtual Assistant with experience in data entry, market research, internet research, spreadsheet management, and administrative support. I help busy business owners save time by delivering accurate, organized, and reliable work. Services I provide: ✔ Data Entry & Data Cleanup ✔ Market Research & Competitor Research ✔ Lead Generation ✔ Internet Research ✔ Spreadsheet Creation & Management ✔ CRM Data Entry ✔ Google Sheets & Microsoft Excel ✔ Email & Calendar Management ✔ Administrative Support What you can expect from me: • Fast communication • Attention to detail • Accurate data entry • Organized reporting • On-time project completion If you're looking for someone dependable who can take repetitive tasks off your plate and allow you to focus on growing your business, I'd love to help.

  • Accuracy Verification
  • Customer Engagement
  • Content Editing
  • Data Entry
  • Writing
  • Social Media Website
  • Microsoft Excel
  • Microsoft Word
  • Topic Research
  • Zoho CRM
  • Market Research
  • Transaction Data Entry
Aaron R.

Aurora, Oregon

$60/hr
4.9
174 jobs

Overwhelmed by properties, inboxes, and operations that keep slipping through the cracks? With 12+ years and 7,200+ Upwork hours as a Property Manager and Operations Specialist, I’ve delivered 24% revenue growth in 4 months for clients who need STR, long-term rental, and executive support systems that run smoothly. 🎯 HOW I CAN HELP YOU STR AIRBNB OPERATIONS Increase occupancy, protect your reviews, and reduce the day-to-day stress of running short-term rentals. I bring 7,200+ Upwork hours and have helped drive 24% portfolio revenue growth in 4 months through pricing, guest experience, and platform optimization. LONG-TERM RENTAL MANAGEMENT Keep your rentals organized, tenants supported, and owner communications under control. I work across AppFolio, Buildium, and Rent Manager to reduce missed tasks, improve response times, and keep operations moving smoothly. BUSINESS OPERATIONS AND SOPS Turn scattered workflows into a system that saves time and exposes costly inefficiencies. I map how your business actually runs, then build clearer SOPs and automations in tools like Notion, ClickUp, and Asana. EXECUTIVE ASSISTANT AND CHIEF OF STAFF SUPPORT Protect your focus by offloading calendar chaos, inbox overload, and cross-functional follow-up. My background in executive support and operations helps founders and leadership teams keep priorities moving without important details slipping through. PROPERTY MANAGER SUPPORT Scale your property management capacity without adding internal overhead. I can handle owner communication, vendor coordination, reporting, and escalation so your team can stay focused on growth instead of daily fire drills. 🏆 RESULTS "Aaron's expert insights and dedication caused our growth to increase by 24% in 4 months. I absolutely love working with him, he can tackle anything." – Craig H., Client "Aaron did a fantastic job researching call management platforms. He didn't just find a good system; he found the right system for our law firm. We're very happy with his recommendation!" – Kawan L., Client, Law Firm "Aaron was super helpful. Worked quickly and efficiently. Made the spreadsheet I needed with all the appropriate calculations that worked. It definitely helps he has Real Estate experience and was able to speak the lingo and understand what I was looking for. 10/10 would use again." – VC P., Client, Real Estate Professional 🏆 Upwork Expert Vetted freelancer 🎖 Upwork Top Rated U.S.-based freelancer 🏅 Certified Executive Chef See full case studies in my portfolio below. ✉️ 𝗠𝗘𝗦𝗦𝗔𝗚𝗘 𝗠𝗘 𝗢𝗡 𝗨𝗣𝗪𝗢𝗥𝗞 Ready to streamline your properties, operations, or executive workload? Message me on Upwork today and tell me what you need help with, and I will map the fastest path forward. I typically respond within 3 hours and can often accommodate urgent requests. 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I manage property and operations in AppFolio and Buildium, keeping tenant, rent, and maintenance workflows organized. For short-term rentals, I use Guesty, Track, and Hostfully to coordinate listings, guest messages, and turnover timing. I document SOPs in Notion, track projects in ClickUp, and keep communication moving through Slack and Google Workspace 🏆 Top-Tier MANAGEMENT & OPERATIONS 🎖️ Upwork Top Rated U.S. Based Freelance updated: August 2026

  • Business Operations
  • Executive Support
  • Property Management
  • Administrative Support
  • Office Management
  • Personal Administration
  • Real Estate
  • Google Workspace Administration
  • AppFolio
  • Real Estate Virtual Assistance
  • Business Management
  • Real Estate Project Management Software
  • Team Management
  • ClickUp
  • Automation
  • Vendor Management
  • Customer Service
  • Calendar Management
  • Lodgify
  • Virtual Assistance
Georgia A.

Chico, California

$55/hr
4.9
4 jobs

Hello! I'm a dedicated researcher, writer, editor, and content developer with a rich background in transforming complex data into compelling narratives. My commitment to delivering high-quality content and insightful analysis helps organizations make informed decisions and engage their audiences effectively. What I do best: Survey Research: With extensive experience across all stages of survey research projects, I design, execute, and analyze surveys, including survey experiments, to capture and interpret the voice of the target audience. Whether it's crafting the survey, analyzing the results, or presenting the findings in reports, presentations, or blogs, my approach ensures clarity and actionable insights. UX Research: I specialize in leading comprehensive user experience research, including user surveys, in-depth interviews (both guided and unguided), and focus groups. My expertise also extends to the quantitative analysis of user behavior, helping enhance customer satisfaction and product design. Content Development: I produce engaging content that resonates with readers, from newsletters and blog posts to detailed reports. My work not only informs but also entertains and educates, driving engagement and fostering a deeper connection with audiences. Data Analysis: Proficient in sophisticated data analysis techniques, I handle everything from basic inferential statistics to complex multi-level regression and time series analysis. My analytical skills allow me to uncover trends and patterns that inform strategic decisions and compelling content. I hold a PhD from Vanderbilt University, which provided a solid foundation in both theoretical and applied aspects of my work. I pivoted away from academia, and now have 5+ years of tech industry experience in research and product management. I'm here to find engaging projects and further enhance my portfolio of work. Whether you're looking to gain insights from data, enhance your user experience, design an effective survey, or simply captivate your audience with compelling content, I'm here to help. Let's connect and explore how we can collaborate on your next project.

  • Conduct Research
  • Academic Research
  • Research Methods
  • Data Analysis
  • Analytical Presentation
  • Writing
  • Academic Editing
  • Information Analysis
  • Content Development
  • Editing & Proofreading
  • Presentations
  • Newsletter Writing
  • Survey Design
  • UX Research
  • Research Interviews

How it works

Post a job for freePost a job

Tell us what you need. Create your own job post or generate one with AI then filter talent matches.

Hire top talent fast

Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.

Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

Payment simplified

Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.

Don't just take our word for it

How do I hire a Customer Research & Insights Freelancer in the United States on Upwork?

You can hire a Customer Research & Insights Freelancer in the United States on Upwork in four simple steps:

  • Create a job post tailored to your Customer Research & Insights Freelancer project scope. We'll walk you through the process step by step.
  • Browse top Customer Research & Insights Freelancer talent on Upwork and invite them to your project.
  • Once the proposals start flowing in, create a shortlist of top Customer Research & Insights Freelancer profiles and interview.
  • Hire the right Customer Research & Insights Freelancer for your project from Upwork, the world's largest work marketplace.

At Upwork, we believe talent staffing should be easy.

How much does it cost to hire a Customer Research & Insights Freelancer?

Rates charged by Customer Research & Insights Freelancers on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.

Why hire a Customer Research & Insights Freelancer in the United States on Upwork?

As the world's work marketplace, we connect highly-skilled freelance Customer Research & Insights Freelancers and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Customer Research & Insights Freelancer team you need to succeed.

Can I hire a Customer Research & Insights Freelancer in the United States within 24 hours on Upwork?

Depending on availability and the quality of your job post, it's entirely possible to sign up for Upwork and receive Customer Research & Insights Freelancer proposals within 24 hours of posting a job description.