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Clients rate Customer Experience specialists
Rating is 5.0 out of 5.
5/5
based on 430 client reviews
  • $60 hourly
    • 4.8/5
    • (36 jobs)
    ⭐️⭐️⭐️⭐️⭐️ "Highly recommend Matthew! Professional, fast, and extremely responsive. We were very impressed with his work. Top-notch communication throughout." - Hayley Coleborne, CEO of Growth Gurus ⭐️⭐️⭐️⭐️⭐️ "I would DEFINITELY recommend Matt. We hired him to review the initial build of a webpage for our marketing agency... he went above and beyond what we asked for." - Colby Flood, CEO of Brighter Click (a marketing agency) ⭐️⭐️⭐️⭐️⭐️ "Matt takes the time to understand your business needs and goals. I plan to continue working with him in the future and highly recommend his services to anyone that needs copywriting!" - Zak Khoshbin, CEO of Pur360 (business owner) 🏆 4+ years of experience – Expert Email Marketer 📈 60+ clients in 20+ industries 🚀 Worked with 10 8-figure brands Hey, I'm Matt! 👋 🚀 I help D2C companies identify their bottlenecks, gain more leverage, increase cash flow, and predictably grow (all without spending more on ads) with my 4-Stage Retention Framework. Notable clients include: * Ahara * Dr. Kellyann * Erika Kullberg * Caleb Hammer * Hank’s Belts * Omnilux * Unbound Merino * Mito Red Light * Sauna Space * Nature M.D. * Darn Good Yarn If you're here, it's probably because: 👉 You're barely breaking even from your paid acquisition 👉 You feel like your business is missing out on tons of retention revenue from email and SMS 👉 You feel like you're not scaling as fast as you should be Well, let me tell you something: These "email agencies" aren't going to help you get there. You see, after doing email marketing for 4+ years, generating $11M+ in client revenue, and working with 60+ clients (many of them being 8-figure brands)... I realized that there are many more ways you can retain your customers to get them to come back and shop with you than just using email marketing... And that's where the 4-Stage Retention Framework was born. 🔽 How The 4-Stage Retention Framework Works There are essentially 4 stages of retention that every business goes through: Stage 1 – Foundational Stage 2 – Growth Stage 3 – Ascendence Stage 4 – Experience The higher the Stage, the more advanced your business is built and the higher it can grow. Many are stuck around Stage 1 – Stage 2, unable to grow their business because they don't know how to get to Stage 3 – Stage 4. Although I can't provide all the strategies due to other email marketers & copywriters creeping on my page 😉... Here's a broad overview of how it works: ✅ Advanced Content Calendar Strategies that will get more subscribers to open your emails (which applies to virtually all industries) ✅ Secret Flow Strategies and Tactics that can help you make up to 25% of your total revenue on autopilot ✅ Creative, On-Brand Copywriting that gets your reader's attention and makes them eager to shop ✅ Secret sales channels 99% of businesses aren't using that can add 5-10% to your MRR ✅ Lifecycle Marketing Tactics for a better idea of the entire customer journey ✅ Advanced Reporting to track business KPI's you're likely missing ✅ Not Well-Known Email/SMS Strategies that boost your overall growth ✅ Record-Breaking Product Launch Strategies ✅ List Growth Strategies for quality leads 🔽 What's Next 🚀 Free Klaviyo Audit & Account Breakdown 🚀 Every business is different. It's important to find out which Stage your business is in. That way, we can see how we help you reach the next-level growth you're looking for – and beyond. That's why I offer a free audit for every business I work with. Just invite me to send an invite for your job with: 👉 A link to your company’s website 👉 A brief description of your project (3-5 sentences is plenty to get the conversation started) And let's see how you can grow 👉 - Matthew Gal P.S. -- Understand that my decision to expand myself via Upwork was only to supplement the work I do with my own businesses and in-person partners/clients. So, I will only be accepting work here if we are both 110% confident we are a good fit. 🔽 My Promise to You If you’re not happy, I’m not happy. My promise and guarantee to you is that I’ll work with you until you’re happy at no additional charge. Keywords: Copywriting, Email Marketing, SMS Marketing, Email Strategy, Klaviyo Strategy, List growth, List growth strategies, Email popups, Klaviyo Marketing, Attentive, Sendlane, Postscript, Okendo, Braze, A/B Split Testing, Email Newsletter Design, Slack, Clickup, Figma, Email Design, Email Campaigns, Email Flows, VIP Customers, List Segmentation, Audience Segmentation, eCommerce Marketing, DTC Email Marketing, Retail Marketing, Apparel, Cosmetics, Nutrition, Supplements, Sleepwear, Bedding, Furniture, Email List, JustUno, Amped, Customer Retention
    Featured Skill Customer Experience
    PostScript
    Customer Retention
    Social Media Strategy
    Shopify
    Klaviyo
    Copywriting
    Email Marketing
    Lead Generation
  • $150 hourly
    • 5.0/5
    • (25 jobs)
    Organizational Research and Development, provides employee engagement and professional development programs for leaders who intentionally want to unlock the best in every employee. Our solutions range from emotional intelligence and executive coaching to workshop trainings, and survey administration. We work in partnership with our clients to ensure they see, and experience, noticeable improvements in their workplace culture. My expereince and education includes: Nearly a decade of successful work in employee engagement and organizational culture Master's in Organizational Development and Leadership Bachelor of Arts in Communication Studies Minor in Peace and Conflict Studies Completion of an ACTP Leadership Coaching Program Leadership Chester County My experience in coaching, consulting, and providing organizational solutions has helped businesses discover a reliable and knowledgeable partner that they can trust and continuously utilize when needed. Experience includes: Executive and employee coaching Workshop and training design Survey design on employee engagement and culture Employee training and development Research and analysis Conflict resolution and feedback communication Organization communication Mission statement and core value design OKR's
    Featured Skill Customer Experience
    HR & Business Services
    Organizational Development
    Customer Retention
    Executive Coaching
    Human Resource Management
    Organizational Behavior
    Business Coaching
    Employee Engagement
    Leadership Development
    Employee Communications
    Employee Training
  • $50 hourly
    • 5.0/5
    • (16 jobs)
    Digital Marketing Specialist with a multi-faceted set of skills: Website Design & Development ------ Website Development, Transfer, Edit, or optimization ------ Responsive Web Design ------ User Interface (UI) and User Experience (UX) Design ------ Website Performance Optimization ------ E-commerce Support & Product Imagery SEO & Analytics ------ Full SEO & Digital presence audit
SEO Optimization: WordPress, Squarespace, Shopify, etc. ------ On-Page and Off-Page SEO ------ Keyword Research and Optimization ------ Backlinking Strategies ------ Analytics and Performance Tracking ------ Conversion Rate Optimization (CRO) Customer Experience & Digital Presence ------ Customer Experience Audits & Consultations ------ Digital Marketing Presence Reviews ------ Business Profile Management ------ Branding Cohesion Content Creation & Graphic Design ------ Graphic Design: Photoshop, Illustrator ------ Content Creation: Blog Development, Copywriting ------ Stock Imagery and Video Curation ------ Infographics and Visual Content Development ------ Multimedia Content for Social Media and Websites E-commerce Support ------ Product Imagery Specialist ------ Product Description and Copywriting ------ E-commerce Platform Management: Shopify, WooCommerce ------ Inventory Management and Updates ------ Customer Service and Support Integration Social Media Management ------ Social Media Calendar Curation ------ Influencer Marketing Strategies ------ Social Media Audits and Performance Reviews Additional Skills ------ Email Marketing Campaigns ------ Marketing Automation Tools: HubSpot, Mailchimp ------ PPC Campaigns and Management ------ Market Research and Competitive Analysis View more on Linkedin /in/ brittnie-villano
    Featured Skill Customer Experience
    WordPress Website
    Blog Content
    SEO Setup & Configuration
    SEO Audit
    Shopify Website Design
    Shopify Development
    WordPress Website Design
    Blog Development
    Website Optimization
    Branding
    Graphic Design
    Squarespace
    Digital Marketing
    Search Engine Optimization
  • $180 hourly
    • 5.0/5
    • (26 jobs)
    ✅✅Specializing in helping business leaders and entrepreneurs identify and fix their most critical business problems (the weakest link) 🔗. Strategic. Data-Driven. Growth-Oriented. With 25+ years of leadership experience, I help businesses scale efficiently by optimizing operations, streamlining processes, and building high-performance teams. As a Fractional COO, I specialize in business transformation, operational efficiency, and process automation, ensuring companies achieve sustainable growth while maximizing profitability. 🔹 Expertise & Services: ✅ Business Process Optimization & Automation ✅ Operations Strategy & Scalable Growth Planning ✅ Performance Improvement & KPI Development ✅ Team Development & Leadership Training ✅ Change Management & Business Turnarounds ✅ Customer Experience (CX) & Journey Mapping ✅ Financial & Resource Planning for Sustainable Growth I've led multi-million dollar projects, worked with PE-backed firms, and built strategies that improve efficiency and profitability. Whether you're a startup needing structure or an established company struggling with inefficiencies, I provide hands-on leadership and strategic oversight to drive measurable results. Let’s discuss how I can help your business scale and thrive. 🚀 Industries Served: 🏥 Healthcare & Telehealth | 📈 SaaS & Tech | 🚀 Startups & PE-backed Companies 💡 Let’s connect! Whether you need a strategic operations partner or a problem-solver to fix inefficiencies, I’m here to help. Send me a message, and let’s explore how I can support your business success.
    Featured Skill Customer Experience
    ClickFunnels
    Project Management Professional
    Business Presentation
    Project Management Office
    Business Operations
    Strategic Planning
    Process Improvement
    Healthcare Management
    Management Consulting
    Leadership Development
    Business Consulting
  • $50 hourly
    • 5.0/5
    • (18 jobs)
    With 10+ years of expertise in customer operations and AI-driven support, I specialize in bridging the gap between customer satisfaction and operational efficiency across SaaS, Architecture & Engineering, and beyond. I've led industry-leading engineering teams, harnessed LLM and ML AI, and delivered over $800,000 in annual cost savings. My expertise spans Customer Support Management, Operations Strategy, AI-Driven Process Automation, and Leadership Consulting, so whether you're a high-growth startup or a Fortune 500, I bring a human-centric, data-driven leadership style that delivers tangible results for your company with or without AI. What I Offer: ✅ AI-Driven Customer & Operations Management → Implemented AI & analytics solutions that increased FCR, reduced staffing costs by $37K, and drove strategic OKRs. ✅ Project & Stakeholder Management → Successfully launched large-scale workflows and Generative AI projects to optimize resolution times and cross-functional collaboration. ✅ Strategic Leadership & Team Scaling → Built, mentored, and upskilled teams, developed robust training programs, and boosted productivity by up to 20%. Certifications & Industry Recognition: 🔹 Google Project Management – Industry-standard methodologies for efficient execution and workflow optimization. 🔹 Salesforce AI – Expertise in leveraging AI tools to enhance CX, automate workflows, and drive efficiency. If you're looking for an expert who can seamlessly integrate AI, optimize operations, and transform your customer experience, let’s connect. 🚀 ____________________________________________________________________ 📌 Need a team? I also run an agency of experienced professionals at various rates. Learn more here: upwork.com/ag/elaitechnologies
    Featured Skill Customer Experience
    Customer Support
    Digital Transformation
    Cross Functional Team Leadership
    Leadership Coaching
    Knowledge Management
    AI Chatbot
    Business Process Automation
    KPI Metric Development
    Service Level Management
    SaaS
    Project Management
    Stakeholder Management
    Business Operations
    Generative AI
  • $110 hourly
    • 4.9/5
    • (29 jobs)
    Customers have been at the heart of my entire career, holding roles in Account Management, Customer Success, Technical Support, Support Engineering and Management. I am driven by the opportunity to use my 15+ years of customer facing experience and 10 years in SaaS roles to elevate customers, partners and teams in all life cycle phases through operational success. I enjoy meeting clients where they are, gaining a deep understanding of their needs and helping them achieve their goals through strategic and tactical efforts. Expertise in: -Support strategy, including rapid growth stage, B2B, distributed/remote teams. -Support operations including end-to-end hiring and onboarding, internal and external knowledge bases or documentation, process development (including cross-functional), product development lifecycle and release process, metrics tracking and dashboards. -Tactical support including Tier 1, 2 or 3 ticket responses, in addition to seasonal, holiday and after-hours coverage.
    Featured Skill Customer Experience
    People Management
    Help Scout
    Startup Consulting
    Project Management
    Product Onboarding
    Knowledge Management
    Documentation
    Startup Company
    Ticketing System
    Performance Management
    User Experience Strategy
    Intercom
    Helpdesk
    Business Operations
    Product Support
    Business Planning & Strategy
    Zendesk
  • $95 hourly
    • 5.0/5
    • (5 jobs)
    I spent over 20+ years in a career with progressions in marketing, customer experience and customer success before opening my own consulting firm. What I am passionate about is: truly listen to your customers, meet their needs and give them an amazing customer experience. This is what I teach other companies to do successfully whether it is in marketing, customer success or customer experience. - Wai Au
    Featured Skill Customer Experience
    Customer Segmentation
    Customer Retention
    Customer Experience Management Software
    Customer Satisfaction
    Marketing Plan
    Journey Mapping
    Customer Support
    Voice of the Customer
    Market Research
    Brand Positioning
    Customer Onboarding
    Customer Acquisition
    Customer Experience Research
    Customer Insight Analysis
  • $75 hourly
    • 5.0/5
    • (21 jobs)
    🌟 Experienced 5★ “J♤” Technical Freelancer; 🚀 Joined Upwork in August 2022, quickly earning the [Rising Talent] badge and achieving a strong Job Success Score (JSS) by October 2022; 🏆 Proudly achieved [Top Rated] status in January 2023, reflecting my commitment to delivering exceptional results and client satisfaction. ⁜⁜ Why Hire Me? ⁜⁜ ✨ Experience That Counts: With 10+ years of enterprise-level experience in the IT industry, I bring a unique blend of technical expertise and business acumen to every project. Your goals become my priority, ensuring innovative solutions tailored to your needs. 🎖️ Unmatched Work Ethic: As a military veteran, I uphold values of selfless service, integrity, and precision. Clients can trust me to deliver high-quality work on time and within budget, every time. 🎨 Creative Meets Technical: With a university degree in both tech and art, I combine creativity with technology to craft solutions that not only function flawlessly but also look great and exceed expectations. 🗂️ Organized and Detail-Oriented: Meticulous work tracking and organization are my forte. Whether it’s progress tracking, troubleshooting, or time management, I ensure every aspect of your project is well-documented and easily revisitable for future improvements. ⁜⁜ I Understand Your Pain Points ⁜⁜ ❌ Missed Deadlines or Incomplete Work? ✔️ I am 100% committed to meeting deadlines and exceeding expectations. If needed, I propose iterative milestones to ensure steady progress and keep you informed ahead of time about any potential challenges—no surprises, just solutions! 🔄 Handling Changing Requirements? ✔️ Flexibility is key! I thrive in dynamic environments and can effortlessly adapt to evolving project needs. Change is expected, and I’m ready to embrace it. ⏰ Time Zone Challenges? ✔️ No problem! I’ve worked with global clients and am skilled at synchronizing schedules to ensure smooth collaboration. I can also automate repetitive tasks to optimize efficiency, regardless of time zone differences. ⁜⁜ BACKGROUND & PROFICIENCIES ⁜⁜ With 10+ years of professional experience, I specialize in building and testing innovative enterprise-level solutions that meet both technical and non-technical requirements with precision. I'm passionate about delivering results that align with acceptance criteria, all while being feedback-driven to ensure continuous improvement. My expertise spans the entire software development lifecycle (SDLC), and I'm a strong advocate for automation and CI/CD practices to enhance efficiency and quality. I thrive on learning new technologies and evolving with the industry, always bringing a can-do attitude to every project. Let's build something amazing together! 💻✨ Soft skills and proficiencies include (but not limited to) → ● Full stack development which consists of UX + front-end web application and GCP + AWS Cloud/ server + database + back-end application. ● Manage desktop and web administration systems. ● System + web/ network testing, troubleshooting, maintenance, and support. ● MS applications and scripting including data entry and analysis i.e., VBA/ macros + web scraping. ● Design and presentation using Adobe programs/ collections + creative applications for commercial use i.e., graphic design, video/ animation, and sound. Tech stack → ● Eclipse/ RAD | IntelliJ | Microsoft VS | ● GCP/ AWS Cloud ● IBM Websphere/ Apigee ● HTML5 | CSS | Javascript/ JQuery | React/ NodeJS | Mocha/ Chai | PHP ● SonarQube/ SonarLint | Fortify SCA | Checkstyle | ESLint | PMD | Dynatrace ● Google Analytics/ GTM ● Java/ J2EE | Spring | JUnit/ Mockito | Hibernate | SQL/ NoSQL ● Swagger/ Insomnia/ Postman ● Maven | SVN/ GIT ● Bitbucket/ Github ● Bamboo/ CircleCI/ Github Actions ● Macros/ VBA/ PowerQuery
    Featured Skill Customer Experience
    Security Analysis
    Concept Development
    System Administration
    Process Optimization
    Design-to-Code
    Structured Programming
    Documentation
    Troubleshooting
    Application
    Automation
    Analytics
    QA Software & Testing Tools
    Web Development
    Tech & IT
  • $50 hourly
    • 5.0/5
    • (3 jobs)
    Seasoned brand strategist & marketing director with over a decade of experience in digital marketing, social innovation, and new product/service development within social enterprises, non-profits, and large corporations, both in the USA and a variety of emerging markets ( East Africa, Southeast Asia, Latin America). Foundational experience working in the social impact and public health sectors, with academic training in biomedical engineering, business, and global health. Additional experience working in the small-to-medium enterprise (SME) sector helping build and grow thriving businesses with a focus on marketing, advertising, digital strategies, and customer experience. Love doing everything from financial modeling to graphic design, customer research to writing press releases, training to photography, and everything in between. Specifically drawn to organizations and entrepreneurs with an underlying social mission & positive vision that drives their motivations for innovation.
    Featured Skill Customer Experience
    Photography
    Social Media Marketing
    Social Media Management
    Branding & Marketing
    International Development
    Target Market Research
    Product Development
    Entrepreneurship
    Marketing Strategy
    Public Health
    Business Modeling
    Digital Marketing
    Brand Identity & Guidelines
    Graphic Design
  • $50 hourly
    • 5.0/5
    • (18 jobs)
    I am an orthopedic and sports medicine physical therapist. I have experience in marketing and KPI tracking, as well as practice promotion. Additionally, I have experience with content creation and freelance writing on physical therapy hot topics. I frequently present to my own company on research topics and lead lunch and learns with local physician groups. I am interested in positions on content creation, freelance writing, and customer success management in relation to physical therapy and health.
    Featured Skill Customer Experience
    Marketing
    Medicine
    Strength Training
    Product Management
    Content Writing
    Writing
    Patient Care
    Science
  • $35 hourly
    • 5.0/5
    • (6 jobs)
    I'm a content specialist and social media marketing expert with experience in start-ups, corporate businesses, and agencies. I've crossed into fashion, healthcare, and nonprofits, as well as dozen of other industries, so I’m prepared to tackle your needs head-on. My expertise typically includes: * Social Media Strategy * Content Creation & Scheduling * Website Content Writing * Short and Long-form Content, such as articles, press releases, and blogs * SEO
    Featured Skill Customer Experience
    Blog Development
    Sprout Social
    Tailwind CSS
    Brand Identity
    WordPress
    Microsoft Excel
    Branding
    Blog
    Content Management System
    Social Media Ad Campaign
    Caption
    Blog Content
    Social Media Content Creation
    Brand Consulting
  • $50 hourly
    • 5.0/5
    • (7 jobs)
    Hi! Thanks for stopping by. If you have a wellness business and you're looking for creative assets to position yourself online — like a website, email newsletters, or written and video content — then I would love to work with you! I have a unique combination of skills and professional experience to help you and your wellness business thrive. I'm an experienced digital professional with more than 10 years background creating web, social, and email content for global brands with millions of customers combined, including Slack, UFC, Bon Jovi, The Killers and more. Allow me to help you create trust in your wellness brand by designing a creative online presence consisting of your choice of media, like videos, images, blog posts, social content, podcast blurbs and email newsletters that are human and authentic and reflective of your brand’s unique offerings. I also offer website design services. I have educational credentials that have equipped me with a deep understanding of human-centred design and marketing: a Bachelor of Science degree in Digital Media Design and a Masters in Social Media. I am also a certified astrologer, 600-hour trained yoga teacher, and Reiki practitioner. Since 2019 I've offered astrological consultations, taught astrology workshops and led moon circles, so I have an abundance of professional and hands-on experience in distilling large personal development and self inquiry concepts into digestible content for the masses. I look forward to working with you!
    Featured Skill Customer Experience
    Blog Content
    Social Media Content
    Music Promotion
    Content Writing
    TikTok
    Social Media Strategy
    Web Content Strategy
    Article Writing
    Instagram
    Content Calendar
    Yoga
    Twitter/X
    Yoga Instruction
    Astrology
  • $75 hourly
    • 5.0/5
    • (8 jobs)
    Hi there! I am a photographer from Arizona. I enjoy shooting all styles, including: Events, product, weddings, couples, and portraits. My main passion is fashion and wedding photography. I am passionate, hard-working, friendly and a fast learner. Let's create together! You can see my work at Tornellophotography.com
    Featured Skill Customer Experience
    Photography
    Adobe Photoshop
    Image Editing
  • $35 hourly
    • 5.0/5
    • (5 jobs)
    It was a very challenging time for me growing up because my mother was a single parent. She worked long and hard hours, and came home exhausted at the end of the day. Whenever I offered to help her, whether it was a small task or a large one, she was delighted and relieved, and it lifted a load off her shoulders. I remember the pride and delight I felt when I unburdened her. That feeling is something that motivates me to do what I do. My purpose and goal is to relieve stress and make life easier for business owners and business professionals by taking on the tedious admin tasks so they can focus on what they love to do. Let me take care of the rest for you. As an owner of several businesses myself, I have a deep understanding of the day-to-day operations of running a successful business, and I am technically proficient, so I have the ability to learn most software applications and software programs available. I am a fast worker, I don't waste time and I get things done. I want to help you make money, you as a business owner should be focusing on the income producing activities and delegate the rest.
    Featured Skill Customer Experience
    Invoicing
    Appointment Scheduling
    Contract
    Customer Service
    Newsletter Writing
    Blog Content
    Database Administration
    Business
    Typing
    Administrate
    Cost Estimate
    Computing & Networking
    Email
    Scheduling
  • $150 hourly
    • 5.0/5
    • (22 jobs)
    My passion is to help busy leaders achieve their bold visions through a sharp focus and follow through on what matters most. There's more below ... but first a thought on money. Why do I do this? Because I like to help people. Typically when I propose on a job, I adjust my rate to the commitment and effort the job appears to need. If my standard rate seems out of your reach, it's always worth a quick chat. I'm more interested in the experience of working with new organizations and people than making a ton of money. Conversely complex projects may require more client investment. Expert at business operations that work seamlessly with one another. As a strategy & operations consultant I know how to quicky and accurately assess, analyze, and recommend changes to align people, processes, and strategy. From my time as an operating executive and general manager, I know what it means to implement change and manage the day-to-day for weeks, months, and years. For my clients this means I deeply understand your reality and have the training, frameworks, and hands-on experience to help you succeed -- without pissing off your people. - Fractional COO (Chief Operating Officer, Head of Operations, Operations Director) - Chief of Staff - Management Consulting | Management Consultant - Interim management (Operations, Administration, HR, Comms) - Project management - Strategy & strategic planning - OKR Coach - Startups - Communications (board, investors, executive, company, community)
    Featured Skill Customer Experience
    Customer Service
    Business Process Reengineering
    Business Strategy
    Program Management
    Business Coaching
    Business Transformation
    Project Management Office
    Communications
    Strategy
    Change Management
    Project Management
    Management Consulting
    Business Operations
    Organizational Design & Effectiveness
  • $60 hourly
    • 5.0/5
    • (11 jobs)
    I am a UX Auditor + Consultant who focuses on establishing clear and cohesive pathways and communication on your website. I have several years of experience with web design and social media marketing that have helped to further advance my UX skills. I have a Google UX Design Certificate and am excited to put it to use! I currently offer UX consultations and UX audits. I also have extensive experience in E-commerce with a sole focus on Shopify. I modify and create solutions for existing sites as well as create brand new sites.
    Featured Skill Customer Experience
    Communications
    Ecommerce
    Shopify
    Website Audit
    User Flow
    Communication Skills
    User Experience
    UX & UI
    Wireframing
    Figma
    User Experience Design
    Consultation Session
    Social Media Management
    Social Media Content
  • $50 hourly
    • 5.0/5
    • (1 job)
    With over 6 years of expertise in tax compliance, project management, and client solutions, I deliver seamless, results-driven services for businesses. My recent role as a Project Manager and Senior Consultant at Avalara has involved leading over 100 projects to successful completion and implementing AvaTax solutions for tax compliance, returns, and exemptions. My focus on efficiency and process optimization has consistently resulted in cost savings and increased client profitability. Throughout my career, I’ve developed a robust skill set, including advanced integration troubleshooting with platforms like Shopify and QuickBooks and comprehensive project oversight for sales and use tax backfilling. Additionally, my background in client relations, research, and marketing from roles at Lenovo and Wells Fargo equips me with a broad perspective on business growth and client support. I bring strategic, personalized solutions tailored to meet the evolving needs of my clients.
    Featured Skill Customer Experience
    Customer Onboarding
    Email Support
    Microsoft Outlook
    Atlassian Confluence
    Notarization
    Sales Tax
    Email
    Phone Support
    Project Management
    Tax Preparation Software
    Shopify
    Email Automation
    Jira
    Microsoft Excel
  • $35 hourly
    • 5.0/5
    • (5 jobs)
    Sulyn is a Web3 professional with a passion for bringing people together. Since April 2022, she has been working full-time in the Web3 space, leveraging her skills and experiences to create impactful initiatives. With a background in Health & Wellness, Sulyn has a knack for simplifying complex issues, making them understandable to the masses. Recently, she worked at Expressions Marketplace, where she was responsible for seeking out and interviewing underrepresented artists on Twitter, crafting weekly blog posts, and creating engaging content across all social media platforms. With a background in Fine Art, she has been able to create authentic relationships with artists across multiple blockchains. In addition, Sulyn has also acted as a successful Partnerships Manager and brokered deals between multiple NFT projects that were mutually beneficial. Sulyn's commitment to promoting diversity, inclusivity, and equity is at the forefront of her endeavors. She believes that Web3 presents a unique opportunity to build a more diverse and inclusive tech community. As a result, she is dedicated to making this vision a reality and is excited to be a part of the movement.
    Featured Skill Customer Experience
    Sports & Fitness
    WordPress
    Canva
    Team Building
    Art Curation
    Sales
  • $100 hourly
    • 5.0/5
    • (17 jobs)
    Hello, I'm Madison! 🤗 I am a seasoned US-based designer specializing in no-code/minimal-code web design, user experience, product design, and email marketing design. With over four years of experience, my career includes partnerships with Fortune 100 companies, vibrant startups, and dynamic small businesses. My expertise lies in infusing your brand's essence into bespoke designs that not only captivate your audience but also catalyze growth. 🧰 Services Offered: 🌱 Website Design & Redesigns: Craft a compelling digital narrative that reflects your brand's story. 🌱 Product Design & Figma Expertise: Transition from concept to reality with designs that are both innovative and user-friendly. 🌱 Framer Website Development: Enhance your site with state-of-the-art animations and dynamic transitions. 🌱 User Research: Dive deep into your audience's preferences to create resonant and impactful designs. 🌱 Homepages/Landing Pages: Launch with homepages and landing pages that make a memorable first impression. 🌱 User-Centered Design Strategies: Tailor every design to your user's journey, optimizing for success. 🌱 Comprehensive Design Management: Oversee the creation of wireframes, prototypes, and user flows meticulously crafted to boost conversion. 🌟 Why Clients Choose Me: 🌱 UI/UX Mastery & User-Centric Philosophy: I blend aesthetic appeal with functional design to produce intuitive, engaging user experiences that surpass business objectives. 🌱 Efficiency & Thoroughness: My approach ensures swift and comprehensive project execution, exceeding expectations with high-quality results. 🌱 Commitment to Timeliness & Client Satisfaction: I prioritize punctuality and surpass client expectations, crafting memorable experiences with every project. 🌱 Data-Driven Design Decisions: Utilize insights to inform design choices, ensuring relevance and precision for your target audience. 🌱 Agile and Responsive Methodologies: My designs are not only adaptable to changing user needs but are also consistently optimal across all devices. 🛠️ My extensive toolkit includes Figma, Framer, Shopify, Canva, Microsoft Office Suite, Google Suite, Notion, Mailchimp, Typeform, FloDesk, Klaviyo, Adobe Photoshop, Illustrator, and Slack, allowing me to bring to life designs that are visually stunning, highly functional, and at the forefront of current trends. 🌟 Mission: To harness the transformative power of design to evoke emotion, inspire action, and convert visitors into loyal customers. By integrating SEO and brand strategy, I ensure your site is not just seen but felt and remembered. 🌟 Impact: Combining creativity with strategic acumen, I empower brands to excel digitally. My designs go beyond capturing attention—they foster engagement, enhance user satisfaction, and drive conversions, providing your brand with a distinct competitive edge. 🌟 Key Areas of Excellence: 🌱 Strategic Design Thinking: Innovatively solving complex challenges. 🌱 User Experience Optimization: Creating delightful, conversion-driving experiences. 🌱 Visual Design Excellence: Conveying your brand's values through stunning visual design. 🌱 Project Management: Delivering projects efficiently, on time, and beyond expectations. Leveraging a blend of artistic flair, user-focused strategies, and cutting-edge technology, I craft memorable web experiences that are not only engaging but truly remarkable. Whether you're equipped with a clear vision or in search of a creative collaborator, I'm committed to elevating your project beyond the ordinary.
    Featured Skill Customer Experience
    Wix
    Shopify
    CSS
    Design Thinking
    Design Handoff
    Design Concept
    Research & Strategy
    UX & UI Design
    Web UI
    User Experience
    Framer
    Figma
    User Interface Design
    UX & UI
  • $50 hourly
    • 5.0/5
    • (15 jobs)
    CURRENT CAPACITY: 2️⃣ new clients ❗️CREATING CONTENT IS EASY❗️Sure, I can make you high performing, highly engaging social content and email campaigns all day long. ❗️CREATING A STRATEGIC OUTREACH STRATEGY IS HARD❗️So many people think that just creating cool content is the only thing they need to make their online presence (and subsequent sales) grow. This is not true. 💡YOU NEED BOTH💡Engaging content coupled with a strategic approach to digital marketing and sales activity is what fuels growth. 👋I'm a digital marketing strategist with a consultative sales background. As a salesperson at heart, the only metric I care about is your bottom line. Everything else is fluff. It doesn't matter if 10k people have viewed a reel unless they've converted into real sales. 💰Proven Revenue Growth: I've driven over $75M in top-of-funnel activity and $10M+ in revenue through targeted marketing and sales strategies. *Most of my experience is with average deal values of $100k+. 🌎 Global Market Expertise: I work globally and have helped brands develop new markets in: the UK, Canada, the US, Australia, Singapore and the Middle East. 🤖Artificial Intelligence Background: I spent 3 years on the commercial team at a B2B SaaS startup that uses machine learning, generative AI & large language models in their product. I know how to use different AI tools effectively and can help you do the same. 🤝I can help you with: ✅Marketing Strategy ✅Social Media Strategy ✅Social Media Account Management ✅Digital Business Development Strategy (including email campaigns, direct messages and LinkedIn messaging) ✅Market Research ✅Email Marketing (using tools like Brevo, GoDaddy and Mailchimp) ✅SEO-Friendly Content ✅Search Engine Optimization Strategy ✅Video Editing via Final Cut Pro and/or Capcut ✅Organic Content Creation ✅Digital Account Expansion Strategy ✅Increasing Social Media Engagement ✅Lifestyle Edits ✅Motivational Edits ✅Instagram, Facebook, Pinterest, TikTok, YouTube ✅Engagement Strategy ✅Blog writing **FREE SAMPLE POST (IG, FB, TikTok) FOR ALL NEW CLIENTS**
    Featured Skill Customer Experience
    Research & Development
    Research & Strategy
    Data Entry
    Virtual Assistance
    Customer Experience Research
    Digital Marketing Materials
    Marketing
    Freelance Marketing
    Sales
    Outbound Sales
    Digital Marketing
    Journey Mapping
    Digital Marketing Strategy
    Sales & Marketing
  • $100 hourly
    • 5.0/5
    • (2 jobs)
    Your problem solver. 20 years of experience in resolving complex technical issues, I specialize in helping small to medium-sized businesses optimize their digital infrastructure. Whether it's email deliverability, CRM implementations, or troubleshooting intricate migration problems, I bring clarity and solutions to tech challenges that impact business operations. My hands-on expertise as a Fractional CTO and technical consultant ensures seamless systems integration, enhanced workflows, and reliable communications for businesses without in-house IT teams. Let me take the technical headaches off your plate so you can focus on growing your business. * Email Deliverability & Authentication: DMARC, SPF, DKIM setup, resolving spam issues, and ensuring reliable email communication. * CRM Implementation & Optimization: Go High Level, Keap/Infusionsoft, Salesforce, and custom automations. * No Code integrations and trouble shooting Airtable, Zapier, and more. The more tools you add the more issues you get. * Website repairs and maintenance. * Funnel design and repair
    Featured Skill Customer Experience
    Website & CMS Bug Fix
    No-Code Development
    Airtable
    Zapier
    HighLevel
    Keap
    SMS
    Usability Testing
    Accessibility Testing
    IT Project Management
    Technical Support
    AI Implementation
    Automation
    Email Deliverability
  • $50 hourly
    • 5.0/5
    • (11 jobs)
    As Director of Customer Success, I lead a team of customer success professionals who are dedicated to helping customers around the world adopt and benefit from innovative SaaS solutions. I have over 12 years of experience in customer success, customer onboarding, acount management and product adoption My mission is to create long-term and loyal customer relationships, while maximizing customer lifetime value and revenue opportunities. I do this by designing and implementing customer success processes, strategies, and tactics that align with the needs and goals of our customers and our company. I also provide strategic leadership and mentorship to my team, empowering them to deliver exceptional customer experiences and outcomes. I am passionate about product growth, upsell, and cross-sell, and I leverage my active listening and communication skills to understand and address customer pain points and feedback. ----------------------------------------------- • CXO-level strategy and revenue ownership • Complex global team management/KPIs • Customer onboarding and process design • Sales enablement | Customer success tactics • Product Growth | Upsell/Cross-sell • Active listening and values-based mentorship -----------------------------------------------
    Featured Skill Customer Experience
    Training & Development
    Customer Service
    Customer Satisfaction
    Sales Management
    Growth Hacking
    Customer Relationship Management
    Educational Technology
    Customer Retention
    Salesforce Lightning
    Management Skills
    Executive Coaching
    Account Management
    User Experience Strategy
    Leadership Development
  • $50 hourly
    • 4.9/5
    • (250 jobs)
    I offer a variety of services that help my clients connect with global audiences and make informed, data-driven decisions. With eleven years of wide-ranging experience in the language services industry and three years of statistical consulting experience, I bring a unique combination of strong communicative and analytical skills to the table. You can find an overview of my experience and the services I offer below. ► STATISTICAL METHODS & DATA ANALYSIS Here's what I can do for you: - analyze data from a variety of sources, such as surveys, experiments (including A/B testing), and logs - distill your data into clear reports and presentations - identify key insights and actionable conclusions - walk you through analysis results and their real-world implications - create and refine survey instruments and questionnaires - work with popular survey platforms, including Typeform, SurveyMonkey, Qualtrics, and Google Forms - advise you on best practices in the design of surveys and experiments - develop and review analysis plans for upcoming research Some of my past projects have involved: - conducting full-service customer experience research, from survey creation to response analysis and reporting - working with a management consulting firm to iteratively refine and develop a survey instrument, using such techniques as factor analysis and item response theory (IRT) modeling - transforming data from completed research into clear reports with tables, charts, and insights in plain English - reviewing and revising the presentation of statistical data in academic writing to ensure accuracy and clarity - surveying language learners and tutors to create a supportive and effective learning environment - translating a book on employee experience management ► LANGUAGE SERVICES Here's what I can do for you: - translate a variety of content types from Russian, Scandinavian (Swedish/Norwegian/Danish), Portuguese, and Spanish into English - review existing translations for quality assurance purposes - edit and proofread academic research, marketing copy, reports, and other content - create and edit subtitles and closed captions - conduct text-focused UI/UX reviews - advise you on best practices in localization and internationalization Some of my past projects have involved: - translating marketing copy, privacy policies, technical documentation, and more - editing research proposals and academic papers before submission and publication - reviewing the user interface of a community-based customer engagement platform before launch - creating and reviewing film subtitles for linguistic accuracy and adherence to subtitling best practices - writing about the translation and localization industry
    Featured Skill Customer Experience
    A/B Testing
    Employee Engagement
    UX Writing
    Quantitative Analysis
    Statistics
    Danish to English Translation
    Russian to English Translation
    Editing & Proofreading
    Typeform
    Statistical Analysis
    Quantitative Research
    Stata
    Data Analysis
    Survey Design
  • $75 hourly
    • 5.0/5
    • (49 jobs)
    Hey there! With 25 years in the game, I'm all about helping businesses level up! I'm passionate about blending tech smarts, operational know-how, and a knack for creating happy customers to drive serious success. I've got a solid track record in optimizing online stores (Shopify is my jam!), tackling IT challenges head-on, and making sure everything behind the scenes runs like a dream. I'm also a people person at heart! I love building awesome customer service teams, digging into customer feedback to make things even better, and creating those "wow" experiences that turn customers into loyal fans. And if you need help with operations, I've got you covered! From planning and streamlining to managing projects and vendors, I'm here to bring efficiency and innovation to the table. Basically, I'm your go-to for making your tech, operations, and customer interactions work together seamlessly to help your business shine!
    Featured Skill Customer Experience
    Store Management
    Team Management
    Ecommerce
    Technical Support
    Operations Analytics
    Information Technology Operations
    Customer Support
    Project Management
    Product Listings
    Shopify
    Kustomer
    Business Analysis
    Creative Writing
    Data Analysis
  • $90 hourly
    • 5.0/5
    • (5 jobs)
    👋 Hello, my name is Rafa and I'm passionate about Geospatial Tech, Climate Solutions, and creating great Customer Experiences. Before freelancing with Upwork, I was a Senior Technical Support Lead and Subject Matter Expert for Mapbox Navigation and Data APIs. I have helped customers unblock or launch applications using in Mapbox APIs and SDKs and worked in a number of web and mobile environments including JavaScript, React, Node.js, Swift, SQL, GDAL, OGR, QGIS, Esri, and Carto. I have 20+ years of experience working in the geospatial industry, managing and providing spatial analysis for projects in the US and abroad. I've worked across diverse teams managing enterprise applications such as Intercom, Zendesk, HelpScout, Jira, Confluence, Salesforce, Mode, Tableau, Power BI, Figma, and Sketch. I was Certified PMP in 2008 with a B.S. in Physical Geography from the University of Georgia. While new to Upwork, I am heavily involved with the spatial community and can happily connect you with previous customers and colleagues for references (see my LinkedIn refs). Lastly, I have been closely involved with the geospatial developer community and helped create the Mapbox Developer Network so I am a strong advocate for connecting customers with developers. If we're not a match, I'm certain I can find the right connections for you, so please don't hesitate to reach out!
    Featured Skill Customer Experience
    Mapbox
    GIS Software
    Customer Support
    GIS
    JavaScript
    Geography
    Data Processing
  • $68 hourly
    • 5.0/5
    • (7 jobs)
    I'm a highly passionate and creative event industry veteran of 15 years who partners with overwhelmed and growing organizations, as well as busy individuals, to strengthen their event footprint, assist with travel planning and enhance their overall guest/client experience. My core competencies: ✨ event planning, management + design ✨ company off-sites/retreats, incentive trips + group travel planning ✨ business + leisure travel planning ✨ hotel, restaurant & event venue sourcing ✨ vendor sourcing ✨ contract negotiation ✨ meeting planning services ✨ high-end touch points for VIP clients + attendees ✨ remote + on-site concierge-level services ✨ industry standards and best practices ✨ hospitality infused sales + marketing My career has been made up of: ➡️hundreds of events ranging from an intimate group of 10 all the way up to convention/conference-centered events for 2000 people+ ➡️clients ranging from Fortune 500 companies, national associations and high net worth individuals ➡️collaborating closely with personal/executive assistants, office/HR managers, meeting/event planners (both contracted and in-house), and C-level executives With both my professional experience and education from the Conrad N. Hilton College for Hotel & Restaurant Management, I bring a solid understanding of the hospitality industry as a whole, infusing these core principles into my work and all of my interactions with my clients. 🎉EVENT DESIGN, PLANNING & MANAGEMENT (FULL OR PARTIAL) Service include (but are not limited to): •Thematic Design •Budget Creation, Management & Maximization •Pinpointing of Branding Opportunities •Venue Selection & Management •Vendor Sourcing, Contract Negotiation & Management (catering, rentals, floral entertainment, AV, fabrication, swag, etc.) •Menu Consulting & Curation •Floorplan/Spatial Design •Creation & Coordination of Load-In/Load-Out Schedule •Team Building & Incentive Planning (Including Company Retreats/Off-Sites) •Travel Planning/Management (Personal, Group & Executive Travel) •Conceptual Proposal Creation ✈️ TRAVEL PLANNING I’m a proud affiliate of FORA! In addition to the personlized service you’ll receive, you’ll also get the support of my community that's full of destination expertise and 🔥Direct Supplier Contacts 🔥LOTS of Preferred Perks and Amenities Some of my exclusive partnerships: •Virtuouso •Marriott STARS & LUMINOUS •Hyatt Prive •Four Seasons Preferred •Mandarin Oriental Fan Club •Rosewood Elite •Couture by Langham •Omni Select •IHG Lifestyle + Luxury •Virgin Voyages & many more! (Be sure to ask about my FREE hotel booking services -both individually or for room blocks!) In addition to managing event & travel clients, I also use the vast skills I've developed over the years to offer virtual business solutions and brand strategy to companies needing some assistance. This can range from a brand refresh to an extra set of eyes (or hands) in order to improve their overall experience both internally and externally. I work through the lenses of both the end client and the business owner. 🔍 👩‍💻 ADDITIONAL SERVICES INCLUDE: •Enhancing Marketing Materials •Creation of On-Brand, Cohesive Social Media Graphics •Client Gifting, Including Promotional Products/Swag, Launch Boxes, etc. •Auditing of Business Processes & Inefficiencies •Client Experience Curation, High Touch Points & SOPs When you work with me, you can expect: 🔸a strong work ethic 🔸expert communication & responsiveness 🔸impeccable eye for detail 🔸an innate ability & desire to understand your needs, visions & expectations Whether you need assistance with event planning/design, creating fun company off-sites/retreats, travel planning or have other miscellaneous needs, I am happy to see how I can maximize your ROI within your allotted budget. I look forward to speaking with you and creating something incredible! ***Currently available for hire on an hourly, project-basis or monthly retainer - let's connect and see what works best for you!***
    Featured Skill Customer Experience
    Virtual Assistance
    Corporate Event Planning
    Lifestyle & Travel
    Project Management
    Event Planning
    Event Management
    Hospitality
    Budget Management
    Events & Weddings
    Travel Planning
    Branding & Marketing
    Sales & Marketing
    Sourcing
    Brand Strategy
  • $15 hourly
    • 4.9/5
    • (23 jobs)
    I've spent over eight years helping customers navigate challenges and find solutions. I'm passionate about building strong relationships and providing exceptional service. Whether it's troubleshooting technical issues or offering empathetic support, I'm committed to making every interaction positive.
    Featured Skill Customer Experience
    Client Management
    Customer Satisfaction
    Customer Service
    Computer Skills
    Chat & Messaging Software
    Technical Support
    Customer Support
    Online Chat Support
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