Hire the Best Customer Experience Specialists
in the United States

Bilingual (English/Spanish) Customer Support & Operations Specialist with 8+ years of experience supporting customers across healthcare, e-commerce, travel, and remote service environments. I help businesses deliver clear, empathetic, and efficient customer support while keeping operations organized, documentation accurate, and customer experiences positive. My background includes high-volume inbound and outbound communication, customer onboarding, account assistance, scheduling, dispatch coordination, CRM management, documentation, administrative support, and operational processes. I have worked with platforms including Zendesk, Aircall, Freshdesk, NICE CXone, Microsoft Teams, AWS, and other business systems. I am comfortable with: • Phone, email, and chat support • Customer onboarding and follow-ups • CRM systems and data management • Administrative and operational support • Scheduling and coordination • Documentation and compliance processes • High-volume customer interactions I work independently, communicate clearly, adapt quickly to new systems, and stay calm under pressure. My goal is to protect your brand while providing a professional and positive experience for your customers.

Hello! I’m a dependable and professional customer support specialist with strong communication and organizational skills. I have experience handling customer interactions through live chat, email, and phone support while maintaining a positive and helpful attitude. I also hold an Associate’s Degree in Business Management, which has helped me develop strong customer service, administrative, and problem-solving skills. I can help your business with: • Live chat support • Email customer service • Phone support • Customer follow-up • Data entry and administrative tasks • Order tracking and issue resolution I am detail-oriented, quick to learn new systems, and committed to providing excellent service that keeps customers satisfied. I take pride in being reliable, responsive, and easy to work with. I’m available to start immediately and look forward to helping your business grow.

Hi, I’m Frankie. I’ve spent more than 20 years building and leading customer service and operations teams in retail, ecommerce, SaaS, and service-based businesses. I’ve done it all, from owning retail stores to managing large remote call center teams to creating the systems that keep businesses running smoothly behind the scenes. I’m a people-first leader. I communicate clearly, I read situations quickly, and I know how to bring out the best in the teams I support. I’ve managed 50 to 75 agent call centers, designed full customer experience workflows, and partnered with executives who needed someone they could trust to keep projects and operations on track. Here’s what I’m great at: -Turning messy processes into simple, usable systems -Improving the customer experience from start to finish -Training and developing strong, confident teams -Creating clean SOPs and operational structure -Handling escalations with calm and clarity -Keeping communication smooth and projects on pace I’m upbeat, steady, and very hands-on. I work fast, I pay attention to details, and I believe in staying connected so everyone feels supported and informed. If you need someone who can jump in, take ownership, and make your operations smoother and your customers happier, I’d love to help. Let’s make your life easier.

YOUR VIRTUAL ASSISTANT! ⭐️⭐️⭐️ YOU FOUND ME! I help busy business owners, startups, and e-commerce brands stay organized and responsive so nothing falls through the cracks and your customers always feel taken care of. With over 7 years of experience in Customer Support and Virtual Assistance, I’m experienced in fast-paced environments where clear communication, accuracy, and follow through matter. I take ownership of tasks, respond promptly, and ensure work gets done without constant follow-ups. You can rely on me to keep your operations running smoothly. What I can support you with 👌 • Email, chat, and voice customer support • Inbox and ticket management (CRM & help desk systems) • Customer issue tracking, follow-ups, and resolution • Scheduling and calendar coordination • Administrative support and documentation • Spreadsheet tracking and internal reporting • Basic IT and platform troubleshooting • Communicating with internal teams and external clients • E-commerce support, order updates, refunds, and escalations My goal is to reduce your workload, improve customer satisfaction, and give you peace of mind knowing your support and admin tasks are handled professionally. I’m reliable, proactive, and committed to delivering consistent, high-quality support. Feel free to message me, let’s make your day-to-day operations easier. 😊

Customer experience professional with 10+ years in high-volume, phone-first support environments spanning healthcare, e-commerce, and regulated industries. Consistent track record handling 100+ daily interactions with speed, accuracy, and genuine empathy. Experienced with Zendesk, Salesforce, and workflow tools. Comfortable adapting quickly as processes evolve and just as comfortable coaching others to do the same. My experience working with start-ups and mid-sized businesses has significantly enhanced my attention to detail, organizational skills, and communication abilities. I have also developed a profound understanding of how to deliver a positive customer experience, which I believe is essential for fostering strong business relationships and a strong brand reputation. I’d love the opportunity to connect and bring that energy to a team that holds itself to a high bar! Key Skills & Tools Include: ➤ Customer Support & Virtual Assistance ➤ E-commerce Process Specialist ➤ Social Media Moderation ➤ B2B & B2C Sales and Appointment Setting ➤ Telemarketing Campaigns & Cold Calling ➤ Lead Generation ➤ Email, Phone & Chat Support ➤ Answering Service, Administrative Tasks & Data Entry ✅ Zendesk | ✅ Gorgias | ✅ Pipedrive | ✅ Mojo Dialer | ✅ Podio | ✅ Five9 ✅ Salesforce | ✅ HubSpot | ✅ Dialpad | ✅ Zoho | ✅ ShipStation ✅ Shopify | ✅ Tidio | ✅ Callfire | ✅ Pulse Commerce | ✅ Quickbooks POS ✅ Richpanel | ✅ GFS Fullfilment System | ✅ Aircall

I’m a reliable and detail-oriented Client Support & Customer Experience Specialist with experience supporting e-commerce, membership-based, and online businesses through clear, professional, and customer-focused communication. I specialize in being the dependable point of contact that helps customers feel supported while ensuring backend operations stay organized and accurate. My background includes managing customer email inboxes, responding to inquiries, assisting with orders, tracking and shipping questions, handling refunds and returns, and providing general product or service support. I’m comfortable working across email, chat, and support platforms while maintaining a friendly, brand-aligned tone in every interaction. I’m highly organized, responsive, and able to work independently while meeting response-time expectations. Attention to detail is a core strength of mine, and I take pride in keeping customer records accurate and following processes consistently. I also work closely with internal teams to escalate complex issues when needed, ensuring smooth resolution and a positive customer experience. Beyond day-to-day support, I understand how strong customer experience impacts retention, brand trust, and long-term growth. I approach every interaction with professionalism, empathy, and efficiency, helping businesses build strong relationships with their customers. If you’re looking for a customer support professional who is reliable, communicative, and genuinely invested in customer satisfaction, I’d be happy to support your business.