Hire the Best Customer Retention Specialists in Florida

For over 15 years, I’ve worked in Client Success, Business Development, and Strategic Account Management, partnering with teams and clients across continents. Whether it’s helping a global brand expand into a new market or supporting a company in delivering seamless multilingual experiences, my focus has always been on creating meaningful, lasting client relationships. I’ve had the privilege of working with incredible organizations like Berlitz Corporation, United Language Group, and LingPerfect Translations, leading diverse projects and managing accounts that span many industries and time zones. Along the way, I’ve learned that true client success isn’t just about results — it’s about empathy, communication, and consistency. Today, I’m channeling my global experience and passion for human connection into a job where I can continue doing what I love most: helping people feel understood, valued, and supported — no matter where in the world they are. If you’re looking for an exceptional Customer Success Manager to create exceptional client experiences, I’d love to connect!

I help DTC and service brands increase revenue through smart lifecycle marketing—crafting email & SMS strategies that drive conversions, retain customers, and unlock expansion. With 10+ years of experience, I specialize in building and optimizing high-performing automations (welcome, post-purchase, winback, reactivation) and revenue-driving campaigns that meet customers where they are—at every stage of the journey. From first-click to loyal repeat buyer, I design flows, segment audiences, and write compelling copy that actually performs. Whether you need onboarding that reduces dropoff, winbacks that revive cold leads, or campaigns that keep people buying, I bring a tested process, platform fluency (Klaviyo, Postscript, Attentive, etc.), and a creative approach that respects your brand voice and business goals. 🔑 HIGHLIGHTS 📈 $9.5K in revenue from a single welcome flow within 14 days 🛒 Cart recovery lifted from 3.2% to 11.8% in 30 days 📣 13.6% CTOR on SMS + email combo launches 📦 Lifecycle strategies tailored to ideal customer profiles (ICPs) 🧠 Copy, creative, logic, and channel strategy handled end to end 💼 Tools: Klaviyo, Postscript, Attentive, Mailchimp, ActiveCampaign, Shopify, Google Analytics, Meta Ads, Zapier, Notion, ChatGPT Let’s build a lifecycle engine that converts attention into revenue—without adding noise or complexity.

I bring extensive expertise in client onboarding from my recent role in a SaaS company. With over 15 years of experience in retail sales management, I am highly enthusiastic, maintaining a consistently upbeat and positive attitude. Thriving in customer-centric environments, I genuinely enjoy interacting with diverse individuals. My keen attention to detail and adept problem-solving skills enable me to navigate challenging situations effectively.

⚡ Hey! Wait a second, why lose a lead when I’m available to build you a WordPress website that not only converts visitors into paying customers but also retains them and turns them into long term clients? 💬 Here’s what clients have to say about working with me: ⭐ “Rebecca was amazing to work with! She delivered a clean, modern, and fast WordPress website that exceeded our expectations. Great communication, attention to detail, and very skilled with Elementor. Highly recommended!” 🚀 I build high performance WordPress and WooCommerce websites designed for speed, SEO, scalability, and conversion using modern tools like Elementor, Gutenberg, Divi, and advanced optimization strategies. ⭐⭐ WHAT I DO ⭐⭐ 👉 CUSTOM WORDPRESS WEBSITE DEVELOPMENT I develop fully customized WordPress websites with clean code, responsive layouts, and scalable architecture. Every build follows SEO best practices including keyword structure, schema markup, internal linking, and proper heading hierarchy to improve rankings on Google. Your website will be optimized for performance, mobile responsiveness, and user experience from the ground up. 👉 WOOCOMMERCE STORE DEVELOPMENT AND OPTIMIZATION I build conversion focused WooCommerce stores with optimized product pages, cart flows, checkout optimization, and secure payment gateway integration. I implement sales funnels, upsells, cross sells, abandoned cart recovery, and product schema to maximize conversions and customer retention. 👉 ELEMENTOR, GUTENBERG, DIVI AND WPBAKERY DEVELOPMENT I design and develop websites using Elementor Pro, Gutenberg block editor, Divi Builder, and WPBakery with a focus on speed, flexibility, and clean UI. You get a visually appealing website that is also easy to manage and scalable. 👉 SEO OPTIMIZATION AND TECHNICAL SEO SETUP I implement full on page and technical SEO including keyword research integration, metadata optimization, schema markup, XML sitemaps, URL structure, internal linking, and indexing improvements to increase organic visibility. 👉 LANDING PAGES AND CONVERSION OPTIMIZATION I create high converting landing pages using conversion psychology, optimized layouts, strong call to actions, and user behavior insights to increase leads and sales. 👉 WEBSITE REDESIGN AND UX UI IMPROVEMENT I redesign outdated or underperforming websites with modern UI and UX strategies to improve engagement, navigation, readability, and overall conversion rates. 👉 WORDPRESS SECURITY, BUG FIXES AND MAINTENANCE 🎯 WHY HIRE ME AS YOUR WORDPRESS DEVELOPER 🏆 Conversion focused development 🏆 Strong WordPress and WooCommerce expertise 🏆 SEO and performance optimized builds 🏆 Mobile responsive and user friendly design 🏆 Scalable and future ready websites 🏆 Clean code and structured development 🏆 Fast turnaround and clear communication 🏥 INDUSTRIES I HELP 🏥HEALTHCARE AND WELLNESS ADA and WCAG compliant websites, HIPAA conscious design, secure forms, and patient friendly user experience. 🛒 ECOMMERCE AND ONLINE STORES High converting WooCommerce stores with optimized product pages, funnels, and checkout systems. 🏆 COACHES, CONSULTANTS AND PERSONAL BRANDS Lead generation systems, booking integrations, and authority focused website structures. 🛠 CONSTRUCTION, HOME SERVICES AND LOCAL BUSINESSES Local SEO optimization, service area targeting, and lead capture focused layouts. 🏠 REAL ESTATE AND PROPERTY BUSINESSES IDX integration, property listing systems, and seamless navigation experiences. 🧘‍♀️ FITNESS, YOGA AND LIFESTYLE BRANDS Membership systems, class booking features, and engaging brand focused designs. 👩‍👧 NONPROFITS AND ORGANIZATIONS Donation systems, event management, and storytelling driven layouts to increase engagement. 🕵️‍♂️ CORPORATE AND PROFESSIONAL SERVICES Clean, modern, and trust building websites designed to establish authority and credibility. 🛠️ MY WORDPRESS SERVICES ✔ FULL WORDPRESS WEBSITE DESIGN AND DEVELOPMENT ✔ WOOCOMMERCE STORE SETUP AND CUSTOMIZATION ✔ ELEMENTOR, GUTENBERG, DIVI AND WPBAKERY DEVELOPMENT ✔ WEBSITE REDESIGN AND CONVERSION OPTIMIZATION ✔ WORDPRESS SPEED OPTIMIZATION AND CORE WEB VITALS FIX ✔ TECHNICAL SEO AND ON PAGE OPTIMIZATION ✔ PAYMENT GATEWAY INTEGRATION (STRIPE, PAYPAL AND MORE) ✔ PLUGIN DEVELOPMENT AND CUSTOMIZATION ✔ WEBSITE MIGRATION AND HOSTING SETUP ✔ ONGOING MAINTENANCE AND SUPPORT ⚙️ TOOLS I USE 🔹 Elementor Pro, Gutenberg, Divi, WPBakery 🔹 WooCommerce 🔹 Rank Math, Yoast SEO 🔹 Google Analytics, Google Search Console 🔹 WP Rocket, LiteSpeed Cache 🔹 Cloudflare CDN 🔹 Advanced Custom Fields (ACF) 🔹 HTML, CSS, JavaScript, PHP 🔹 Stripe, PayPal, Zapier 🔹 Wordfence, Sucuri 🚀 LET’S TURN YOUR WEBSITE INTO A REVENUE MACHINE Ready to turn your website into a powerful tool that attracts customers, builds trust, and drives real business growth? Let’s work together to create a fast, modern, and conversion focused WordPress website that delivers results. 🚀

Are you spending too much time managing Amazon when you should be focused on growing your business? Most of the brands I partner with have reached a point where Amazon has become too important to ignore, but too time-consuming to manage effectively. Between PPC optimization, inventory forecasting, listing performance, account health, profitability tracking, and the constant changes Amazon makes to the platform, many business owners find themselves spending more time working in the Amazon business than on the business. That's where I come in. Over the last 8+ years, I have helped Amazon brands generate over $45 million in revenue while managing more than $8 million in Amazon advertising spend across a wide variety of categories and growth stages. I have partnered with more than 150 brands, primarily 6, 7, and 8-figure sellers, helping them improve sales, profitability, conversion rates, and operational efficiency. During this time, I have maintained a 100% Upwork Job Success Score across 150+ jobs. I’ve also been ranked: • Top 10 Amazon freelancers in Florida • Top 30 Amazon freelancers in the United States • Top 1% of Amazon freelancers worldwide My Approach: The Staircase Method Through PMB Enterprise, I work with established brands that want more than basic Amazon management. My goal is to help sellers build a scalable Amazon business through structured growth, data-driven decision making, and long-term profitability. Most Amazon sellers focus solely on growing sales. I focus on growing sales and profits together. I developed a framework called The Staircase Method, which is based on the idea that sustainable Amazon growth happens through a series of incremental improvements rather than overnight success. The primary driver of this approach is improving conversion rates, which positively impacts organic ranking, advertising efficiency, sales velocity, and overall profitability. This approach helps brands create predictable, long-term growth instead of relying on short-term tactics. Rather than simply managing PPC campaigns, I take a holistic approach to Amazon growth that includes: advertising strategy, listing optimization, conversion rate improvement, inventory forecasting, profitability analysis, KPI tracking, competitive analysis, long-term growth planning. The result is a more structured Amazon business, improved performance, and less day-to-day involvement required from the owner. Amazon PPC & Growth Strategy: Amazon advertising is one of the most powerful growth tools when structured correctly. My PPC approach focuses on granular campaign structures and data-driven decision making, allowing brands to maintain control over spend while scaling profitable traffic. This structure helps brands reduce ACOS and TACoS, increase keyword efficiency, improve organic ranking signals, scale winning products confident. I manage and optimize: Sponsored Products, Sponsored Brands & Sponsored Display. (NO DSP) Tools I Use: To support data-driven decision making, I regularly use: Helium10, Data Dive, Sellerboard. What You Can Expect Working With Me: When partnering with me you can expect clear and honest communication, realistic expectations and strategy, strong organization and reporting, consistent performance tracking, and a long-term mindset focused on profitability. Amazon is constantly evolving, and I make it a priority to stay current on platform changes so my clients remain competitive. Past Results: Kitty Up - Grew monthly sales from $6,000 to $60,000 - Increased monthly profit from $750 to $17,000+ - Improved conversion rate from 13% to 32% Endea Graduation - Generated $10M+ in Amazon sales - Grew from a 6-figure to 7-figure brand - Increased peak seasonal month from $75K to $641K Blu Technology - Reversed 15 consecutive months of sales decline - Achieved +101% and +69% YoY revenue growth for 2 years respectively - Reached the #1 selling parent ASIN in its category Exoforma - Increased annual sales from $2M to $5M - Reduced TACoS from 27% to 18% - Became a Top 5 seller within its category Who I Typically Work With: My best-fit clients are brands that: - Generate at least $15,000+ per month on Amazon - Have active products and inventory - Want to scale profitably - Need strategic guidance and execution - Prefer a long-term partner rather than a task-based freelancer If you're looking for someone who will provide honest recommendations, focus on measurable business outcomes, and help you build a stronger Amazon operation, I'd be happy to discuss your goals.

⭐️⭐️⭐️⭐️⭐️ “Oscar took our entire digital presence to the next level. From rebuilding our Shopify store to running effective Google and Meta ads, and dialing in our email and SMS marketing, every piece worked together seamlessly. We saw higher conversions, more sales, and finally had a growth strategy that made sense.” - Monica, Kole Beauty Products 🚀 Build, Scale, and Convert ... With One Expert Partner I'm Oscar Guerrero, a full-stack developer and performance marketer helping brands turn clicks into customers through high-converting websites, revenue-driving email flows, and paid media that scales profitably. With 10+ years of experience, I bring not just technical chops but a strategic brain to every project. Whether you're launching, optimizing, or scaling ... I can help you grow smarter, not just louder. 💼 What I Specialize In: E-commerce Web Development • Custom Shopify Stores & Theme Tweaks • WordPress & WooCommerce Builds • Webflow Sites with CMS + Animations Email & SMS Marketing • Klaviyo (Omnisend, Yotpo) Flows (Welcome, Abandon, Winback, Post-Purchase) • Campaign Strategy + Creative • Deliverability, Segmentation, and LTV Growth Paid Media & Acquisition • Facebook/Meta Ads: Full-Funnel Strategy & Testing • Google Ads: Search, Display, PMax Campaigns • Retargeting, Lookalikes, UGC Creative Strategy Conversion Rate Optimization (CRO) • A/B Testing, Session Replay Insights • Funnel Audits, Offer Optimization • UX Design for Higher AOV B2B Lead Gen & Sales Enablement • Cold Outreach Strategy • CRM Setup, Automation & Nurture Flows • B2B Caller for Discovery & Demo Booking 📈 What I Deliver: ✅ Lightning-Fast, Mobile-First Shopify Sites ✅ Pixel-Perfect Webflow Builds with Seamless UX ✅ Revenue-Driving Email Automations & Campaigns ✅ Profitable Google & Meta Ads with Strong ROAS ✅ Systems for Scaling - From Traffic to Retention 🎯 Who I Work Best With: • DTC & E-commerce Brands Ready to Scale • Founders Needing a Tech + Marketing Brain • Startups Seeking Conversion-Focused Websites • B2B Brands Looking for Qualified Lead Systems • Agencies in Need of a Reliable White-Label Partner 💡 Why Clients Choose Me: ✔ Proven track record of increasing revenue & conversions ✔ Data-driven strategy meets clean, modern execution ✔ Klaviyo Partner + Meta & Google Ads certified ✔ Excellent communication & fast turnaround ✔ U.S.-based, Payment Verified, and highly responsive Let’s create something that drives real growth — not just traffic. 📞 Available for fixed projects or monthly retainers. Email Marketing • Klaviyo Expert • Shopify Email Strategy • Email Flow Setup • Campaign Management • Email Copywriting • Email Design • SMS Marketing • Shopify Integration • Abandoned Cart Flow • Welcome Flow • Post-Purchase Flow • Email List Growth • Ecommerce Retention Marketing • Email Audit • Deliverability Optimization • Email Expert • Google Ads • Meta Ads