Hire the Best Customer Retention Specialists in Florida

I have worked and excelled in the customer service industry for over ten years. I have developed many skills to assist in this including, strong typing, computer navigation skills and empathy to work with and diffuse upset clients. I worked with a company to develop my voice tones and voice reflections to ensure the proper message is delivered without misunderstanding. Grammar and proper professionalism is always a must. During my time working from home I learned self motivation, personal reliability and accountability. I have also managed large box locations holding 30+ employees for Verizon, Lenscrafters and Michaels Corp. I always strive for success and excellence. Most importantly the Military taught me pride in myself and everything I do. I am not looking to get back into Management but have the training, the skills and the knowledge if the right opportunity presents itself.

I bring extensive expertise in client onboarding from my recent role in a SaaS company. With over 15 years of experience in retail sales management, I am highly enthusiastic, maintaining a consistently upbeat and positive attitude. Thriving in customer-centric environments, I genuinely enjoy interacting with diverse individuals. My keen attention to detail and adept problem-solving skills enable me to navigate challenging situations effectively.

**Project Manager | Customer Success & Operations Specialist | Digital Marketing & Influencer Campaigns** I help businesses stay organized, on schedule, and fully executed from strategy to delivery. My strength is managing moving parts—clients, teams, timelines, and expectations—so projects actually get completed on time and aligned with the original vision. I bring a background across project management, account management, customer success, and digital marketing operations. I’ve worked closely with agencies and teams where I was responsible for making sure everyone had what they needed to execute efficiently, while maintaining clear communication between clients and internal teams. My experience includes: * Managing project timelines, deliverables, and deadlines across multiple stakeholders * Acting as the communication bridge between clients and execution teams * Ensuring brand messaging and creative direction stay aligned throughout projects * Supporting influencer campaigns (coordination, product shipments, posting schedules, and follow-ups) * Monitoring progress and holding teams accountable to deadlines * Improving processes to reduce delays, confusion, and miscommunication * Supporting customer success and ensuring users/clients reach desired outcomes I previously supervised 700+ employees across multiple client accounts in a high-volume operations environment, where I focused on onboarding, training, performance, retention, and customer experience. That experience strengthened my ability to manage people, identify friction points quickly, and keep large-scale operations running smoothly. I thrive in fast-paced environments where priorities shift, deadlines are tight, and communication is key. My approach is simple: keep everything clear, keep everyone aligned, and make sure execution actually happens. If you need someone who can step in, organize the chaos, and keep your projects moving forward without losing sight of quality or brand vision—I can help.

I help DTC and service brands increase revenue through smart lifecycle marketing - crafting email & SMS strategies that drive conversions, retain customers, and unlock expansion. With 10+ years of experience, I specialize in building and optimizing high-performing automations (welcome, post-purchase, winback, reactivation) and revenue-driving campaigns that meet customers where they are-at every stage of the journey. From first-click to loyal repeat buyer, I design flows, segment audiences, and write compelling copy that actually performs. Whether you need onboarding that reduces dropoff, winbacks that revive cold leads, or campaigns that keep people buying, I bring a tested process, platform fluency (Klaviyo, Postscript, Attentive, etc.), and a creative approach that respects your brand voice and business goals. 🔑 HIGHLIGHTS 📈 $9.5K in revenue from a single welcome flow within 14 days 🛒 Cart recovery lifted from 3.2% to 11.8% in 30 days 📣 13.6% CTOR on SMS + email combo launches 📦 Lifecycle strategies tailored to ideal customer profiles (ICPs) 🧠 Copy, creative, logic, and channel strategy handled end to end 💼 Tools: Klaviyo, Postscript, Attentive, Mailchimp, ActiveCampaign, Shopify, Google Analytics, Meta Ads, Zapier, Notion, ChatGPT Let’s build a lifecycle engine that converts attention into revenue - without adding noise or complexity.

Hi, I'm Stephanie! I help founder-led ecommerce, lifestyle, and wellness brands turn email into a reliable revenue channel through thoughtful lifecycle marketing. From welcome flows and automations to campaigns, segmentation, and retention strategy, I build email systems that strengthen customer relationships and increase lifetime value—not just drive one-time sales. How I can help: • Lifecycle and retention strategy • Klaviyo & HubSpot management • Welcome, cart, browse & post-purchase flows • Campaign strategy & copywriting • Segmentation & personalization • Reporting, testing & optimization Recent Results: ✓ Generated over $70K in attributed email revenue for a limo company through strategic campaigns, lifecycle optimization, and ongoing account management. ✓ Reduced email bounce rates for a limo company by 70% (1.0% → 0.3%) through improved list hygiene and deliverability best practices. ✓ Built lifecycle marketing systems for DTC brands across Klaviyo and HubSpot, including welcome, cart abandonment, browse abandonment, post-purchase, and retention flows. ✓ Implemented strategic campaign calendars and email templates to create consistent customer experiences and streamline marketing execution. ✓ Helped grow a founder-led CPG brand with 20% year-over-year revenue growth by leading brand strategy, customer experience, and lifecycle marketing initiatives. If you're looking for someone who can own your email strategy, execute independently, and become an extension of your team, I'd love to chat.

If you have a complex project that needs experienced leadership, let's talk. Tell me what you're trying to accomplish, what's getting in the way, and where you need help. I'll tell you how I can help you move it forward. I've helped organizations lead complex projects and programs from strategy through delivery. I step into environments with a lot of moving parts, bring structure to the work, align the people involved, identify risks early, and keep execution moving. Over the course of 191+ Upwork projects, I've worked with organizations ranging from startups to global enterprises, maintaining a 100% job satisfaction rating and a strong record of five-star client reviews. My work has included project management for enterprise implementations, digital transformation, integrated marketing, creative and digital production, operational improvement, customer retention and success, website migrations and rebrands, customer experience, and organizational change. HOW I CAN HELP Project & Program Management • End-to-end project and program leadership • Project planning, timelines, milestones, and dependencies • Cross-functional team coordination • Risk identification and mitigation • Executive and stakeholder communication • Resource and capacity planning • Project reporting and status management • Scope and change management Operations & Process Improvement • Workflow and process design • SOP and documentation development • Project management system implementation • Operational improvement • Resource planning and team coordination • Process standardization and scalability • Cross-functional alignment Implementation & Transformation • Technology and SaaS implementations • Digital transformation initiatives • Website migrations and rebrands • Customer experience and journey improvement • Change management • Customer onboarding and adoption • AI-enabled project delivery SOME OF THE RESULTS ✔ Microsoft DevRel Studios: Expanded a vetted network of specialized production talent from 4 to 15, reducing turnaround from weeks to days while supporting global digital experiences reaching millions of developers. ✔ Michael Foods: Led the only zero-issue SAP implementation across the company's distribution network and was selected for the corporate implementation team supporting subsequent rollouts. ✔ Pall Water / Aria Filtra: Led content strategy, information architecture, and customer experience for an enterprise website migration supporting a $25.6M business, then returned two years later to support its rebrand to Aria Filtra. ✔ iCohere: Developed a customer lifecycle strategy for a $10M SaaS company that recovered $1M in at-risk revenue, improved customer retention to 97%, and increased annual leads by 52%. WHAT YOU CAN EXPECT FROM ME I don't limit myself to checking boxes on a project plan. I learn the business behind the project so I can see how decisions, risks, and dependencies affect the larger organization. Throughout my career, that has led me to identify risks organizations hadn't considered, uncover opportunities they didn't realize existed, and build capabilities that continued creating value after the original project was complete. I work best with organizations that need someone who can take ownership, bring order to complexity, communicate well with everyone from individual contributors to executives, and keep the big picture in view while managing the details.