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  • $50 hourly

    • 5.0/5
    • (80 jobs)
    Allow me to introduce myself as a USPTO-sponsored trademark paralegal, at J. Stoller Law dedicated to providing exceptional services in the field of trademark management. As part of my professional responsibilities, I specialize in conducting comprehensive trademark searches, meticulously preparing and filing trademark applications, skillfully addressing office actions, and maintaining robust trademark portfolios for our valued clientele. I take immense pride in offering a swift and seamless service that ensures your trademark search and application process is completed promptly within 48 hours. Moreover, to facilitate a transparent and hassle-free experience, I am pleased to present a competitive flat fee. This all-inclusive package comprises an exhaustive one trademark search up to two classes accompanied by a detailed 1-page report and the preparation and submission of your trademark application to the USPTO. Your trademark matters are of utmost importance to me, and I assure you that your intellectual property will be handled with the utmost care, professionalism, and attention to detail.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Trademark Law
    Legal Research
    Legal Writing
    Research Summary
    Customer Satisfaction
    Invoicing
    Functional Programming
    Customer Retention Strategy
    Customer Service
    Customer Feedback Documentation
    Analytical Presentation
    Company Policy
  • $85 hourly

    • 4.5/5
    • (105 jobs)
    I specialize in creating success for business owners, coaches, and course creators in the Health, Wealth, Self-Improvement, Travel, and Home Services Industries. Leveraging over a decade of mastery in market research, direct response copywriting, sales funnel creation, and precision-targeted paid advertising, I will be the architect behind your unstoppable business growth. My 4 areas of strength are: 𝟏. 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡- I help research your offers and web presence compared to your competitors. This includes performing an SEO Assessment, drawing out your customer value journey, and researching your competitor's SEO strategy, offers, and ads on Facebook and Google Adwords. This gives you and I an excellent start to help improve your campaigns. I then map out the 8 stages in your customer journey, detailing how you will generate leads, sales, and repeat sales, obtain testimonies and referrals, and build an affiliate program. 𝟐. 𝐃𝐢𝐫𝐞𝐜𝐭 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐂𝐨𝐩𝐲𝐰𝐫𝐢𝐭𝐢𝐧𝐠- I help improve the strength of your copywriting throughout your entire business. I help write copywriting designed to influence a specific response in your ads, your landing pages, your website, and your communications (including Emails, SMS, and Video or voice scripts) 𝟑. 𝐒𝐚𝐥𝐞𝐬 𝐅𝐮𝐧𝐧𝐞𝐥𝐬 𝐚𝐧𝐝 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧𝐬- I want to build systems to do as much of the work as possible with your business, so you can leverage your productivity and lower your time spend on repetitive tasks. I can build lead and sales funnels of any type, but we also want to ensure we build automations around a proven process that is already producing results. If the process isn't proven, it will take time to test and refine the process before building the process around it. 𝟒. 𝐏𝐚𝐢𝐝 𝐓𝐫𝐚𝐟𝐟𝐢𝐜 𝐚𝐧𝐝 𝐀𝐝𝐬- We have over 12 years of advertising with Facebook ads, Google Adwords and even Postcards and sales letters. Even if you are the best company and have the best offers, we have to find a way to drive traffic to your business, help your prospects become more aware of you and your offers, educate them, and make them irresistible. Your offers should be so strong that they should feel excited to say yes (or crazy, and they are missing out if they say no) 𝑨𝒍𝒍 𝒐𝒇 𝒐𝒖𝒓 𝒔𝒆𝒓𝒗𝒊𝒄𝒆𝒔 𝒂𝒓𝒆 𝒅𝒆𝒔𝒊𝒈𝒏𝒆𝒅 𝒕𝒐 𝒉𝒆𝒍𝒑 𝒚𝒐𝒖 𝒍𝒐𝒘𝒆𝒓 𝒕𝒉𝒆 𝒄𝒐𝒔𝒕 𝒕𝒐 𝒂𝒄𝒒𝒖𝒊𝒓𝒆 𝒏𝒆𝒘 𝒄𝒍𝒊𝒆𝒏𝒕𝒔 (𝑪𝑷𝑨) 𝒂𝒏𝒅 𝒊𝒏𝒄𝒓𝒆𝒂𝒔𝒆 𝒕𝒉𝒆 𝒂𝒎𝒐𝒖𝒏𝒕 𝒐𝒇 𝒑𝒓𝒐𝒇𝒊𝒕 𝒚𝒐𝒖 𝒎𝒂𝒌𝒆 𝒐𝒏 𝒂𝒗𝒆𝒓𝒂𝒈𝒆 𝒑𝒆𝒓 𝒄𝒍𝒊𝒆𝒏𝒕 (𝑪𝑳𝑽) 𝐓𝐡𝐞 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐭𝐡𝐚𝐭 𝐰𝐞 𝐡𝐚𝐯𝐞 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝐚𝐧𝐝 𝐑𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬 𝐭𝐡𝐚𝐭 𝐰𝐞 𝐰𝐢𝐥𝐥 𝐮𝐬𝐞 𝐢𝐧 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐚𝐫𝐞 𝐚𝐬 𝐟𝐨𝐥𝐥𝐨𝐰𝐬: ⭐Certified Customer Value Optimization Specialist ⭐Certified Content Marketing Specialist ⭐Certified Customer Acquisition Specialist ⭐Certified Paid Traffic Specialist ⭐Certified Email Marketing Specialist ⭐Certified Search Marketing ⭐Certified Social Media Marketing ⭐Certified Social Community Manager ⭐Certified Direct Response Copywriter ⭐Verified Copywriter with American Writers and Artist Inc. ⭐Member of AWAI Circle of Success ⭐Member of the Professional Writers Alliance ⭐Member of Russel Brunson's 2 Comma Club X High Ticket Program ⭐Completed over 29 courses on Direct Response Copywriting ⭐Completed Courses for Internet Research ⭐Certified on Building Word Press Websites ⭐Certified Partner with Digital Marketer ⭐Click Funnels Affiliate and Funnels Builder ⭐Brian Tracy Affiliate ⭐Post Card Mania Affiliate and Associate. ⭐Jack Canfield Affiliate ⭐Certified Leadership Speaker, Trainer and Coach with The John Maxwell Team ⭐Certified Jack Canfield Success Principles Coach We would love to hear from you and explore some ideas of how we can help you 1. Grow your business 2. Help better educate and serve your customers and clients 3. Make more money and profit while working Less. Sincerely, 𝓙𝓮𝓻𝓮𝓶𝔂 𝓒𝓸𝓪𝓽𝓮𝓼
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Copywriting
    Sales Funnel Copywriting
    Lead Generation
    Marketing Automation
    CRM Software
    Survey Design
    Sales Development
    Review or Feedback Collection
    Market Research
    Leadpages
    Business Development
    Social Media Management
    Facebook Advertising
    Social Media Account Setup
  • $120 hourly

    • 5.0/5
    • (3 jobs)
    I’ve helped Founders and CEOs of big and small businesses drive transformative growth and resolve complex business challenges. Here are some examples of the companies I’ve delivered for: ✅ Hertz Global Holdings ✅ Thrivers Society ✅ D2 Prep ✅ Blue Pixel Media ✅ AI Growth Partners ✅ Shine Athletics ✅ Haystak Digital Marketing Businesses I work with are: ✅ Membership/community-based businesses ✅ Coaches with an existing program ✅ Course creator looking to expand ✅ Service-based business looking to expand into coaching or courses What I Can Help You With: ⭐️ Solve complex challenges ⭐️ Business Audit ⭐️ Launch Strategy ⭐️ Marketing Strategy and Plan aligned with business goals ⭐️ Train and upskill team in marketing, customer experience/retention/fulfillment ⭐️ Business Planning and Business Strategy for your membership, course, program, or community ⭐️ Retention Strategy and Retention Improvement ⭐️ Member/Client onboarding, experience, and fulfillment Here is what I can bring to your project: ✅ Expertise in developing comprehensive marketing strategies tailored to your business objectives ✅ Analytical skills for conducting market research, competitor analysis, and identifying opportunities ✅ Expertise in developing and executing successful launch strategies ✅ Knowledge of online space: launches, funnels, workshops, recurring revenue, memberships ✅ Proven methods for improving member retention and engagement ✅ Strategies for expanding market reach and tapping into new customer segments ✅ Experience in optimizing organizational structures for enhanced efficiency and resource allocation ✅ Fostering collaboration across teams and departments to execute strategies effectively ✅ Aligning organizational goals, resources, and positioning to drive growth and long-term success Why you should choose me over other freelancers: ✅ Results Driven: I’ve consistently delivered outcomes that propel businesses to new heights ✅ Customer-Centric: Ensuring solutions align with your customers needs ✅ Responsiveness: Extremely responsive and keeping all lines of communication open ✅ Extensive Industry Insight: Years of experience and industry insight on business trends ✅ Collaborative Approach: I believe in working closely with my clients, valuing your input & feedback Tech expertise includes: Kajabi, Zoho Product Suite, Google Product Suite, HubSpot, Convertkit, Leadpages, Kajabi, Community, Circle, Airtable.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Course
    Strategic Planning
    Business Strategy
    Customer Experience
    Elearning
    Business Coaching
    Business Consulting
    Marketing
    Strategy
    Freelance Marketing
    New Member Onboarding
    Product Launch Plan
    Marketing Strategy
  • $38 hourly

    • 5.0/5
    • (9 jobs)
    #1 All-Time Sales Rep in Verizon history winning 25 of 25 offered International Sales Performance Incentive Trips, NEVER missing 1, setting the Verizon record. 20 years of exquisite sales performance with Verizon business to business, business to consumer. Personally generated over $16 million of PROFIT for Verizon. Ultimate prospecter, ultimate closer offering red carpet customer service skills to attract new clients or retain existing clients. Sales lyrics creator used Fortune 500 wide, equally talented communicating over the phone or face to face.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Research Interviews
    Review or Feedback Collection
    Debt Collection
    Customer Service Analytics
    Customer Acquisition
    Lead Generation
    Cold Calling
    Client Interview
    Customer Service
    Business Analysis
    Telemarketing
    Market Research
    Advertising
  • $85 hourly

    • 5.0/5
    • (18 jobs)
    𝗢𝘃𝗲𝗿 $𝟮𝟬𝗠 🤑 𝗶𝗻 𝗹𝗮𝘀𝘁-𝗰𝗹𝗶𝗰𝗸 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗲𝗱 𝘃𝗶𝗮 𝗘𝗺𝗮𝗶𝗹 & 𝗦𝗠𝗦. 𝗔𝘃𝗲𝗿𝗮𝗴𝗶𝗻𝗴 𝗮 𝟮𝟬%+ 𝗟𝗧𝗩 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝘄𝗶𝘁𝗵𝗶𝗻 𝟲 𝗺𝗼𝗻𝘁𝗵𝘀. 𝗣𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗹𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 𝘄𝗶𝘁𝗵𝗶𝗻 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝟯𝟬 𝗱𝗮𝘆𝘀 𝗴𝘂𝗮𝗿𝗮𝗻𝘁𝗲𝗲𝗱 ✅ 🔁 I excel at creating solutions that turn your 1x customers into returning customers. 🔁 𝗜 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲 𝗶𝗻 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗶𝗻𝗴 𝗨𝗦-𝗯𝗮𝘀𝗲𝗱 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗱𝗶𝗿𝗲𝗰𝘁-𝘁𝗼-𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗯𝗿𝗮𝗻𝗱𝘀 𝘁𝗵𝗮𝘁 𝗮𝗿𝗲 𝗻𝗼𝗿𝗺𝗮𝗹𝗹𝘆: 💄 In the beauty, health & wellness, or apparel industry 🛍️ An eCommerce brand leveraging Shopify & Klaviyo (or similar) 💰 Doing a minimum of $50k in monthly online sales 📧 Looking to fully leverage email and SMS marketing 𝗚𝗲𝘁 𝘀𝘁𝗮𝗿𝘁𝗲𝗱 𝘄𝗶𝘁𝗵 𝗮 𝗳𝗿𝗲𝗲 𝗮𝘂𝗱𝗶𝘁: If you’d like a 𝗙𝗥𝗘𝗘 92-point retention marketing audit, just invite me to your project on Upwork or send me a direct message and I’ll follow up to make it happen. ❝ 𝙏𝙝𝙚𝙧𝙚 𝙖𝙧𝙚 𝙖 𝙢𝙞𝙡𝙡𝙞𝙤𝙣 𝙖𝙜𝙚𝙣𝙘𝙞𝙚𝙨 𝙖𝙣𝙙 𝙛𝙧𝙚𝙚𝙡𝙖𝙣𝙘𝙚𝙧𝙨 𝙩𝙧𝙮𝙞𝙣𝙜 𝙩𝙤 𝙨𝙚𝙡𝙡 𝙮𝙤𝙪 𝙚𝙢𝙖𝙞𝙡 𝙢𝙖𝙧𝙠𝙚𝙩𝙞𝙣𝙜. 𝙄𝙩'𝙨 𝙧𝙚𝙛𝙧𝙚𝙨𝙝𝙞𝙣𝙜 𝙩𝙤 𝙬𝙤𝙧𝙠 𝙬𝙞𝙩𝙝 𝙍𝙖𝙣𝙙𝙮 𝙗𝙚𝙘𝙖𝙪𝙨𝙚 𝙞𝙣 𝙖 𝙨𝙚𝙖 𝙤𝙛 '𝙚𝙭𝙥𝙚𝙧𝙩𝙨', 𝙝𝙚 𝙖𝙘𝙩𝙪𝙖𝙡𝙡𝙮 𝙞𝙨 𝙤𝙣𝙚. 𝙒𝙞𝙩𝙝𝙞𝙣 𝙩𝙬𝙤 𝙢𝙤𝙣𝙩𝙝𝙨 𝙤𝙛 𝙬𝙤𝙧𝙠𝙞𝙣𝙜 𝙬𝙞𝙩𝙝 𝙝𝙞𝙢, 𝙬𝙚 𝙖𝙘𝙝𝙞𝙚𝙫𝙚𝙙 𝙩𝙝𝙚 𝙝𝙞𝙜𝙝𝙚𝙨𝙩 𝙩𝙤𝙩𝙖𝙡 𝙧𝙚𝙫𝙚𝙣𝙪𝙚 𝙛𝙧𝙤𝙢 𝙛𝙡𝙤𝙬𝙨 𝙞𝙣 𝙤𝙪𝙧 𝙗𝙧𝙖𝙣𝙙'𝙨 𝙛𝙞𝙫𝙚-𝙮𝙚𝙖𝙧 𝙝𝙞𝙨𝙩𝙤𝙧𝙮, 𝙖𝙣𝙙 𝙩𝙝𝙞𝙨 𝙬𝙖𝙨 𝙣𝙤𝙩 𝙖𝙣 𝙚𝙖𝙨𝙮 𝙡𝙞𝙛𝙩 𝙖𝙨 𝙚𝙢𝙖𝙞𝙡 𝙧𝙚𝙫𝙚𝙣𝙪𝙚 𝙬𝙖𝙨 𝙖𝙡𝙧𝙚𝙖𝙙𝙮 𝙝𝙞𝙜𝙝. 𝙄 𝙬𝙞𝙨𝙝 𝙄 𝙛𝙤𝙪𝙣𝙙 𝙍𝙖𝙣𝙙𝙮 𝙩𝙝𝙧𝙚𝙚 𝙮𝙚𝙖𝙧𝙨 𝙖𝙜𝙤. 𝙄 𝙝𝙞𝙜𝙝𝙡𝙮 𝙧𝙚𝙘𝙤𝙢𝙢𝙚𝙣𝙙 𝙬𝙤𝙧𝙠𝙞𝙣𝙜 𝙬𝙞𝙩𝙝 𝙝𝙞𝙢. ❞ 🗣 𝙅𝙤𝙨𝙝 𝙒𝙖𝙡𝙠𝙚𝙧 - 𝘾𝙤𝙛𝙤𝙪𝙣𝙙𝙚𝙧 - 𝟭𝟲𝟮𝟬 𝙒𝙤𝙧𝙠𝙬𝙚𝙖𝙧 🗣 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀 𝗺𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝗱𝗲𝗲𝗽𝗹𝘆 𝗮𝗽𝗽𝗿𝗲𝗰𝗶𝗮𝘁𝗲 𝘄𝗵𝗲𝗻 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿: ✅ Exceptional proactive communication and self-managed execution (no chasing) ✅ Seamless, stress-free team integration (like we’re part of the team vs a 3rd party hassle) ✅ Advanced reporting that seriously empowers data-driven decision-making to maximize ROI 𝗧𝗵𝗲 𝘄𝗼𝗿𝗸 𝗜 𝗰𝗼𝗺𝗺𝗼𝗻𝗹𝘆 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀: Integrated Retention Marketing Strategy: 📧Specializing in Email Marketing and SMS Marketing 📧Expertise in campaigns, automations, segmentation, list growth, deliverability troubleshooting, and full customer lifecycle strategies. Content and Performance Mastery: 👨‍💻Skilled in copywriting, email design, performance reporting, and content calendar planning. 👨‍💻Developing comprehensive loyalty, subscription, upsell, and membership program strategies. eCommerce and Retention Focus: 🛍️Driving eCommerce marketing success on platforms like Shopify and WooCommerce. 🛍️Enhancing retention through post-purchase and loyalty marketing efforts. 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗰𝗼𝗺𝗺𝗼𝗻𝗹𝘆 𝘂𝘀𝗲 𝘁𝗼 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗺𝘆 𝘄𝗼𝗿𝗸 𝗶𝗻𝗰𝗹𝘂𝗱𝗲: 🔸 Email Marketing & Deliverability (Klaviyo, Sendlane, Glock) 🔸 SMS Marketing (Klaviyo, Attentive, Postscript, SMSBump) 🔸 Loyalty & Membership Programs (Smile.io, Inveterate, Yotpo) 🔸 Subscription Programs (Recharge, Skio, Stay.ai) 🔸 Flow Revenue Growth (Retention.com) 🔸 Lifetime Value & Price Analytics (Lifetimely) 🔸 General Analytics (Google Analytics (GA4) & Google Data Studio) 🔸 Quizzing & Surveys Apps (Octane) 🔸 Review Apps (Okendo, Yotpo, Stamps.io) Thanks for taking the time to learn about what I can support you with. Send me an invite to your project or direct message if you’d like a 𝗙𝗥𝗘𝗘 92-point retention marketing audit or to book a consult call together. Talk soon! Randy McHugh
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    Email Campaign
    Loyalty Marketing
    Automation
    Ecommerce
    Email Deliverability
    Shopify
    SMS
    Email
    Email Design
    Email Copywriting
    Email Automation
    Email Marketing
    Klaviyo
    Customer Retention Strategy
  • $50 hourly

    • 5.0/5
    • (7 jobs)
    I bring extensive expertise in client onboarding from my recent role in a SaaS company. With over 15 years of experience in retail sales management, I am highly enthusiastic, maintaining a consistently upbeat and positive attitude. Thriving in customer-centric environments, I genuinely enjoy interacting with diverse individuals. My keen attention to detail and adept problem-solving skills enable me to navigate challenging situations effectively.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Customer Experience Research
    Customer Relationship Management
    Retail Sales Management
    Leadership Development
    Recruiting
    Fashion & Apparel
    Sales
    Retail Merchandising
    Customer Service
    Customer Experience
    Sustainable Energy
    Coaching
  • $85 hourly

    • 5.0/5
    • (5 jobs)
    I am a marketer with experience in building email and SMS automation for DTC companies. Whether you're trying to set up your marketing strategy from scratch or need an audit to optimize current strategies - I can help! - I'm experienced with Klaviyo, HubSpot, Iterable, ReCharge, Shopify, and BigCommerce - I've worked with all sorts of DTC brands including skin care, apparel, food and beverages, fireworks, and events - I'll fully project manage your briefs from start to finish
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    Email Automation
    Blog Writing
    SMS
    Journey Mapping
    Mockup
    Marketing
    Freelance Marketing
    Customer Experience
    Customer Retention Strategy
  • $75 hourly

    • 5.0/5
    • (1 job)
    Providing specialized business and personal concierge services: Based in Tampa, FL - servicing worldwide. Operations leader with experience in multiple industries, including higher education, finance and accounting, healthcare, hospitality, tourism, travel, events, REITs, estates, property management and change management. The goal is simple: To improve quality of life for our clients, nurture all relationships and strive to make connections for others within our network. The outcome is a synergistic environment geared towards customer satisfaction and employee retention.
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    Candidate Interviewing
    Property Management
    Business Management
    Recruiting
    Management Accounting
    Education Presentation
    Management Skills
    Market Research Interview
    Hospitality
    Education
    Arts
    Healthcare
    Accounting
  • $75 hourly

    • 5.0/5
    • (2 jobs)
    I am a seasoned Business Technology Consultant with a track record of over 15 years in sales, marketing, and service delivery across diverse industries. My professional experience spans engagements with Fortune 500 enterprises, SMBs, startups, and mid-sized commercial entities. My expertise encompasses a wide spectrum of subjects, including but not limited to: Business Consulting: Guiding organizations in making strategic decisions that enhance their overall performance and competitiveness. IT Service Delivery: Ensuring the efficient and effective delivery of IT services to meet business objectives. IT Outsourcing: Strategically managing the outsourcing of IT functions to optimize cost-efficiency and performance. IT Contract Management: Expertise in negotiating, implementing, and managing IT contracts to ensure favorable outcomes. Strategic Business Planning: Crafting visionary business plans to drive growth and adapt to changing market dynamics. Customer Experience Enhancement: Developing strategies to improve customer interactions and satisfaction. Customer Retention Strategies: Implementing initiatives that foster long-term customer relationships and loyalty. Web Design: Creating visually appealing and user-friendly websites that engage your target audience and drive conversions. Lead Generation: Utilizing digital marketing strategies and technology to generate high-quality leads for your business. Throughout my career, I have cultivated an extensive network of IT professionals, affording me a valuable pool of resources and expertise. With a wealth of experience in leveraging technology to drive business objectives, I can serve as your trusted connector, outsourcer, strategist, or guiding hand to facilitate and optimize your business endeavors. Let's collaborate to turn your business vision into a reality. Together, we can harness the power of technology, design compelling web experiences, and generate leads that propel your success.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Product Development
    Management Skills
    Facebook Marketplace
    Outbound Sales
    International Development
    Account Management
    Business Management
    Sales
    Customer Retention Strategy
    Business
    Business Development
    Tech & IT
  • $42 hourly

    • 5.0/5
    • (8 jobs)
    Operations and customer management professional, developing and implementing customized solutions, attentive service, and fostering long-term client relationships. Accomplished at managing customer relationships with CRM software, KPIs, and metrics, increasing adoption rates, decreasing churn, and enhancing overall customer satisfaction. Executing astute management strategies and delivering effectual outcomes, resulting in elevated account retention, greater profits, and driving business success for both SMB's, and Fortune 500 companies. • Directed in-field and remote virtual auditing staff and was key to the development, delivery, and support of our SaaS, B2B, virtual auditing software, always striving for customer success and an exceptional customer experience. • Built close client relationships, providing end-to-end customer service, including product demos, onboarding, implementation, training, technical support, and account management, to ensure positive client relations, and to effectively increase sales, customer satisfaction, and retention. • Developed custom customer training and education materials which established a more seamless onboarding process, reducing learning curves and increasing customer loyalty. • Captured customer feedback to identify growth opportunities and inform product/service improvement initiatives. • Successfully fashioned and executed company strategies and initiatives to optimize productivity, minimize costs, and increase profits while maintaining a consistent and smooth flow of day-to-day operations. • Facilitated the implementation of a web-based Audit Platform and Mobile Application, collaborating, as the Product Owner and customer success manager, with internal and external stakeholders to ensure its successful adoption and customer satisfaction. • Created, designed, developed, and maintained the company's training and learning platform to create a greater learning strategy, and increase employee time efficiencies. • Established new virtual auditing staff, providing recruiting, onboarding, training, management, and mentorship, building a high-performing team, ensuring a positive employee experience, and increasing per-project profits by more than 20%.
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    Customer Support
    SaaS Development
    Training & Development
    Performance Optimization
    WordPress Development
    Project Management
    Business Operations
    Customer Relationship Management
    Salesforce CRM
    Customer Onboarding
    Phone Communication
    Technical Support
    Customer Service
    Zendesk
  • $50 hourly

    • 5.0/5
    • (1 job)
    I strive to be a Creative and Forward Thinker. I have been described as Strong, Passionate, Hard Working, and Great with People. I'm consistently Setting and Mastering goals in Customer Service, Sales, Marketing and Business Management.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Coaching
    Sales
    Customer Engagement
    Business Development
    Marketing
    Training & Development
    Graphic Design
    Office Administration
    Event Planning
    Event Management
    Customer Service
    Sales & Marketing
  • $56 hourly

    • 5.0/5
    • (1 job)
    Key Skills Possesses exceptional team building & communication skills. Knowledgeable about emerging insurance coverage, exclusions and endorsed enhancements. Ability to produce results and motivate other employees. Ability to prioritize and delegate task appropriately. Exceptional analytical and problemsolving skills. Knowledge of most Microsoft Office 365 Applications Knowledge of several Document Management Systems AMS, Sagita, ImageRight, DocEx, Ability to utilize rating systems - Bridge My Workday CUBE I've been in commercial insurance for 24 years. Started as an agent and still have an active 2-20 license. My last position was for Great American Insurance Company, working as a Senior Ocean Marine Underwriter. I've also worked as a wholesaler and started up an Ocean Marine division for the wholesale company I worked for in FL, but based it is GA. I'm changing career fields but would like to still work in the insurance field in the meantime on my own schedule but reasonably as I do volunteer work 50 hours a month.
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    Business Management
    Underwriting
    Insurance Agency Operations
    Insurance Policy Analysis
    Insurance Document Production
    Insurance & Risk Management
    Customer Care
    Business Development
  • $40 hourly

    • 4.5/5
    • (11 jobs)
    I was featured on ABC, NBC, FOX, CBS, and featured on the Huffington Post. I am an Instagram Instructor and a social media marketing expert. I can help clients with business consulting, coaching, mentoring, ethical competitor spying service, passive income, shopify, amazon, and customer service improvement seminars. I can connect clients with influencers from the girl next door to Celebrities. I am very thorough with my services and I aim to provide excellent customer service. I do not bid on projects that I cannot over deliver. Thank you for your time and I look forward to working with you and building a lasting client relationship.
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    Marketing Strategy
    ClickFunnels
    Amazon Webstore
    Shopify
    YouTube Marketing
    Social Media Marketing
    WordPress
    Instagram
    Facebook
  • $50 hourly

    • 4.7/5
    • (67 jobs)
    I have been a paralegal for over 20 years. For the past 7 years, I have been providing freelance paralegal services for law firms that are looking for high-quality paralegal services on a project-only basis. In addition, I offer legal staff training for law firms. If you are in need of process development services please view my second profile for hourly rates. I provide these services in both English and Spanish. DISCLOSURE: Please note I am not a licensed attorney. Therefore, I am unable to provide legal advice in any way. Meaning I will not be able to determine facts on the case, provide you with "guidance" of any kind, or "gear you" in the "right direction. Unlawful practice of law is a felony. So please understand if I decline your invitation or project for this reason. Ground rules: I do not work weekends or take on "last-minute" emergency matters" If your requests do not fall under the ground rules..... I look forward to aiding you to achieve your goals. Whether, it is with your project or legal issues, in general, I am here to help. Until Justice is served - I will be here.
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    Litigation
    Software Testing
    Business Consulting
    Legal Assistance
    Operating Systems Development
    Drafting
    Filing
    Civil Law
    Legal Writing
    Document Analysis
    Legal Research
    Draft Documentation
  • $19 hourly

    • 5.0/5
    • (6 jobs)
    Polished Telemarketer and Awesome Professional Customer Service Representative. I have 3+ years of Contact Center experience providing my customers support in busy call center environments for major online retailers, busy executives and stay at home wives and husbands. Secondly, I have 2+ years professional Telemarketing experience with US based companies contacting potential leads and qualifying these leads to be transferred to licensed agents in the Health Insurance and various other fields. I am a dedicated Customer Service Representative right out of High School until now and have varied experience and have a keen attention for details, with the ability to build productive relationships, resolve complex issues and win customer loyalty. SOME OF MY SKILLS INCLUDE: ++Strategic-relationship/ partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. ++Experienced skills in handling incoming and outbound calls as well as email communication with customers. ++ Strong written, oral and interpersonal skills ++ Excellent clerical and communication skills ++ Proficient in English Language, verbal and written ++ Strong self motivation I look forward to you having this self motivated, hard working individual who has a passion for completing assigned tasks in a timely manner working with you on your great full-time offers!
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    Quality Assurance
    Administrative Support
    Customer Support
    Team Management
    Email Support
    Online Chat Support
    Order Processing
    Cold Calling
    Zendesk
  • $28 hourly

    • 5.0/5
    • (14 jobs)
    Knowledgeable, Friendly, and Empathetic Customer Support Specialist With more than 20 years of experience as a Customer Support Specialist, in-person & virtually, I have a knack for making people feel appreciated and at ease during their time with me. My main focus is to create an experience that encourages your customers to return in the future. I specialize in all aspects of customer service; phone, email, helpdesk, web commerce, chat, and social. Intermediate to Advanced Experience: Microsoft Word Microsoft Excel Microsoft Powerpoint Microsoft Teams QuickBooks Pro SalesForce Google Docs Google Sheets Canva Zendesk Mailchimp Adobe Photoshop Facebook Instagram Pinterest Zoom DialPad Typeform Amazon Seller Etsy Seller & SEO 85 WPM 12,000 KSPH Data Entry Magento Shipstation BigCommerce G Suite/ Google Workspace Creating Macros in Zendesk Some Experience: Schedule Once Lucid Charts FreshDesk Help Scout Trello
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    Zendesk
    Order Processing
    Customer Experience Research
    Mailchimp
    Social Media Content
    Customer Service
    Social Customer Service
    Canva
    Helpdesk
    Microsoft Word
    Typing
    Data Entry
    Microsoft Excel
  • $28 hourly

    • 5.0/5
    • (5 jobs)
    Motivated and versatile professional with several years of experience in the areas of Insurance, Customer Service, claims adjudication, process improvement, and relationship management. Proven track record in providing support and service to both internal and external customers; consistently seeking ways to improve customer experiences as well as driving results. Thrives in a fast-paced environment, while still retaining the ability to prioritize and manage multiple projects simultaneously and independently.
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    Vehicle Insurance
    Insurance
    Management Skills
    Light Bookkeeping
    CRM Software
    Microsoft Office
    Business Management
    Client Management
    Customer Support
    Research & Development
    Relationship Management
    Marketing
    Insurance Agency Operations
    Customer Relationship Management
  • $13 hourly

    • 5.0/5
    • (2 jobs)
    I am working remotely as an Independent Contractor and I am open to most any hours you would need for me to work for you or your customers providing outstanding Customer Service and Support. I am adaptable in communicating with you and your customers in most any of the communication platforms you choose. I am fluent in English verbal and written and a clear communicator with a strong work ethic. . When I provide services for a client, when necessary for the type of job proposed, I become a representative for your brand or business. I take that seriously, so I actively seek learning best practices, policies, procedures, product knowledge, and services you provide. Also, seeking work related tools to improve myself and skills to better serve your brand or business and your customers. I have the dedication and desire of being successful in resolving your customer's issues and inquiries in a timely manner. Besides the Customer Service, I have skills and experience with office/clerical tasks such as records management, taking orders, upselling, processing orders, and audio transcription.
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    Virtual Assistance
    Customer Satisfaction
    Email Communication
    Order Management
    Phone Communication
    Sales
    Records Management
    Product Knowledge
    Audio Transcription
    General Transcription
  • $14 hourly

    • 5.0/5
    • (1 job)
    Once the pandemic hit, I came home to be a caretaker and teacher for my three children. Now that things are beginning to settle, I'm looking to start freelancing so I can continue using my skills while still being able to care for my family - the perfect balance.
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Data Entry
    Active Listening
    Accounting Basics
    Messaging System
    Quality of Service
    Management Skills
    Microsoft Excel
    Microsoft Office
    Time Management
    Resolves Conflict
    Customer Service
  • $40 hourly

    • 0.0/5
    • (0 jobs)
    Andres serves as an essential part of annual giving programs within universities across the United States. This is a powerful and consistent way that alumni and friends engage with their alma mater as well as the philanthropic entry-point for most of a school's donors. He is part of a team of advancement professionals responsible for advancing a culture of philanthropy in support of student success at each University. Andres also leads by example and instruction & is very experienced in all elements of marketing from traditional advertising to interactive and mobile design as well as personal branding for startup companies and seminar facilitation for customer service and leadership skills.
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    CRM Software
    Customer Relationship Management
    Cost Accounting
    Cost Management
    Forecasting
    Customer Service
    Cost Control
    Staff Recruitment & Management
    Data Visualization
    Relationship Management
    Call Center Management
    Budget
    Client Management
    Budget Management
  • $40 hourly

    • 5.0/5
    • (3 jobs)
    Collaborative and empathetic creative and professional with 6 years of experience in the luxury fashion industry and customer service. Possesses excellent written and verbal communication skills, attention to detail, and time management skills. Demonstrated ability to navigate and adapt to diverse environments through world traveling, experience in a well-rounded range of industries and risk-taking. This has also furthered my creative problem solving skills and open-mindedness. I pride myself on continuously exuding positivity and being able to connect with people from differing cultures. A true people person committed to lifelong learning with a passion for improving our communities and helping people reach their goals. I hope to find an organization that is in line with my values and allows me to grow to my fullest potential. My passions lie in sustainability, connecting with others and helping our society thrive.
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    Conduct Research
    Business Development
    Psychology
    Visual Art
    Customer Retention Strategy
    Management Skills
    Server
    Customer Service
    Business
    Resolves Conflict
    Office Design
    Fashion & Apparel
    Microsoft Office
    Fashion & Beauty
  • $65 hourly

    • 5.0/5
    • (2 jobs)
    Highly motivated individual with proven track record of providing excellent project management and administrative support to senior executives; skilled in project coordination, customer service provision and office management Adept at organizing, time-management, and multi-tasking; Excellent communication skills and ability to work well with diverse groups; Proficient in proposal writing, procedure development and documentation. Consistently able to maintain a high level of productivity and ability to meet all deadlines Possesses the ability to anticipate needs and plan for potential obstacles; Decisive and efficient in managing constantly changing priorities; Innovative event planning skills for customer and employee events; Highly effective recruiter, supervisor and coach/mentor; Trustworthy and highly ethical in managing critical confidential company information
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    PPTX
    International Development
    Business Presentation
    Administrate
    Customer Development
    Calendar Management
    Hardware Troubleshooting
    Filing
    Product Development
    Analytical Presentation
    Computer Hardware
    Microsoft Word
    Microsoft Excel
    Meeting Agendas
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    Photographer with over 10 years of experience. Experience includes natural and studio lighting. Proficient in Adobe Lightroom and Photoshop. Feel free to contact me if you need additional information! Thank you in advance!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Commercial Photography
    Lifestyle Photography
    Studio Photography
    Sports Photography
    Local Photography
    Event Photography
    Sole Proprietorship
    Customer Satisfaction
    Customer Service
    Website Content
    Invoicing
    Digital Photography
    Photography
  • $50 hourly

    • 5.0/5
    • (2 jobs)
    I am an accomplished creative writer who was published for the first time in middle school in the early 2000s. I am a proofreading wizard, aiming to bring my skills as a writer and reader to your next project! I am excited to work with you to bring your dreams to life!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Customer Experience
    Customer Engagement
    Sales Lead Lists
    Customer Satisfaction
    Sales Call
    Microsoft Windows
    Smartphone
    Customer Acquisition
    Sales
    Microsoft Teams
    Microsoft Outlook
    Computer Skills
    Customer Onboarding
    Phone Communication
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    Digital marketing firm with 20+ years of customer focused experience specializing in: > Targeted Email Marketing Campaigns via Segmentation Modeling > Customer Retention > Ideation led Marketing Strategy > Upsell initiatives focused to increase Average Revenue per User > Customer Satisfaction and Net Promoter Score (NPS) programs We have successfully designed and executed email campaigns for small businesses and large corporations with results outperforming expectations in: > Conversion rates > Open rates and Click-through rates > Churn Reduction > Revenue Generation > Net Promoter Scores Our firm has been highlighted for our success in Ideation through creating innovative programs and creative solutions to address pain points in the customer journey. We are confident in our work and want to show you what we can do for your business. See how we can enhance your business by scheduling a complimentary review of your marketing programs. We look forward to working with you!
    vsuc_fltilesrefresh_TrophyIcon Customer Retention
    Digital Marketing
    Sales & Marketing
    Customer Lifecycle Messaging
    Re-Engagement Email
    Trigger Email Optimization
    Email Marketing Consultation
    Email Campaign Optimization
    Email Marketing
    Marketing Analytics
    Email Campaign
    Customer Segmentation
    Audience Segmentation & Targeting
    Social Media Ad Campaign
    Customer Relationship Management
  • $50 hourly

    • 5.0/5
    • (1 job)
    Hey there! My name is Jazzy. A little about my history entails a huge focus on customer facing services. I have been many years of experience in retail , restaurant, management and most recently in the financial industry. I am looking to grow my skills in the technology industry in pursuing Data Science and Analystics. I also help my dad manage our rental beach home so I am getting my feet wet in real estate and property management. I have a lot of ambitions to become as successful as possible in my future. With my optimism and strong entrepreneurial passions I am willing to try new things! I hope that my skills can be of service :)
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    Customer Care
    Bank Statement
    Information Security
    Exploratory Data Analysis
    Bank Reconciliation
    Management Skills
    Organizational Background
    Restaurant
  • $45 hourly

    • 0.0/5
    • (0 jobs)
    I’m a Senior Customer Success Manager and Account Executive with 10+ years of experience in driving revenue growth, optimizing customer retention, and building strong, long-term client relationships. My natural pivot to Customer Success came as I recognized the value of nurturing client relationships post-sale, using my sales expertise to drive upsells, cross-sells, and retention strategies that deliver measurable business outcomes. I launched my career in SaaS sales, where I honed my ability to close high-value deals and exceed quotas in mid-market and Fortune 500 enterprise sectors. I’ve had the opportunity to work with some amazing companies like HubSpot, Lean Solutions Group, ConnectWise, and Paycom, where I’ve helped drive revenue growth, reduce churn, and build long-lasting partnerships. Outside of work, I’m passionate about personal growth and learning. One of my most rewarding achievements has been learning Spanish through immersion. Traveling and working remotely in Mexico, Colombia, Brazil, and Argentina not only accelerated my language learning but also allowed me to explore new cultures, try incredible food, and visit some of the most beautiful locations in South America. I’m also passionate about tech, motorsports, and exploring my culinary skills whenever I can! Currently, I lead customer success initiatives at HubSpot, where I focus on maximizing customer value through personalized onboarding, strategic account management, and proactive churn reduction. Looking to the future, I’m aiming for a VP-level role in business or customer development, especially at a smaller startup where I can help steer the ship and be part of something special from the ground up. I love the energy and creativity that comes with smaller teams—it’s where I thrive the most. Core Skills Mid-Market & Enterprise Selling Solution & Consulative Selling MEDDPICC & Sandler Selling Contract Negotiations Pipeline Management & Lead Generation Stakeholder Engagement Cross-functional Collaboration Customer Relationship Management Customer Onboarding & Product Adoption Account Growth & Revenue Generation Upselling & Cross-Selling Churn Reduction & Retention
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    Cross Functional Team Leadership
    Upselling
    Customer Engagement
    Relationship Management
    High-Ticket Closing
    Project Management
    Negotiation Coaching
    Operational Planning
    Sales Management
    Business Development
    Contract Negotiation
    Lead Generation
    Customer Experience
    Sales
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