Hire the Best Customer Retention Specialists
in the United States

Your business is growing. Your backend isn't keeping up. That's the gap I close. I specialize in the operational layer that keeps service businesses and growing teams from coming apart at the seams: vendor coordination, client delivery, scheduling, financial tracking, and the project management that falls through the cracks when everyone's focused on growth. What I bring: -20+ years in operations and logistics leadership in high-volume, fast-moving environments -Proven track record managing multi-location teams, complex vendor relationships, and deadline-driven delivery I'm the right fit if you're dealing with: -Projects running late or falling off someone's radar -Vendors or contractors who need active management, not just emails -Client communication that's slipping or inconsistent -A growing to-do list of operational tasks that shouldn't require your attention I don't hand you a process doc and disappear. I own the work, stay on top of it, and flag problems before they land on your desk. If your business needs someone who's seen the chaos before and knows how to fix it, let's talk.

Hi there! I'm Chiamaka and if you're reading this, you're probably buried in support tickets, juggling customer queries, or trying to make sure no client feels unheard. I get it and I’m here to help. I’m a highly experienced Customer Support Specialist and Virtual Assistant with a proven track record of delivering not just answers, but experiences (results) that turn first-time users into loyal customers. With several years of hands-on experience in customer service, I’ve handled everything from high-volume email queues to chat and phone support, dispute resolution, and product troubleshooting. My superpower? Empathy, efficiency, and a calm, solution-first approach that keeps customers happy and teams flowing smoothly. HERE’S WHAT I BRING TO THE TABLE: ✅ Exceptional communication (both written & verbal) ✅ Time management ✅ Conflict resolution and customer retention strategies ✅ Attention to detail ✅ Team collaboration and project follow-through ✅ Data entry and CRM documentation ✅ Email/phone & chat support. TOOLS I’M PROFICIENT IN: I’m highly proficient with industry-standard tools and systems, allowing me to work efficiently, adapt quickly, and deliver results with minimal supervision. ✔️ Zendesk ✔️ Helpscout ✔️ Freshdesk ✔️ HubSpot ✔️ Ringer ✔️ Salesforce ✔️ Zoho ✔️ Slack ✔️ Gorgias ✔️ Asana ✔️ Freshdesk ✔️ Google Workspace ✔️ ScanWriter AI TOOLS I’M PROFICIENT IN: I leverage modern AI tools to deliver faster, well-researched, and polished results; helping clients save time while maintaining high standard. These tools include: ✔️ Chat GPT ✔️ Claude ✔️ Elicit ✔️ Perplexity ✔️ Gemini Whether you're looking for someone to reduce your support backlog, build long-term relationships with your clients, or just free up your time so you can focus on the big picture. I'm your person. Let’s make your customer experience unforgettable (in a good way!). I’d love the opportunity to support you and your team. Please don’t hesitate to message me or send an invite to discuss how we can work together. Warmly, Chiamaka Obika

𝗦𝗸𝗶𝗻𝗻𝘆 𝗙𝗶𝘇𝘇 𝗰𝗮𝗺𝗲 𝘁𝗼 𝗺𝗲 𝘄𝗶𝘁𝗵 𝗮𝗹𝗺𝗼𝘀𝘁 𝗻𝗼 𝗲𝗺𝗮𝗶𝗹 𝗽𝗿𝗲𝘀𝗲𝗻𝗰𝗲 - 𝗺𝗶𝗻𝗶𝗺𝗮𝗹 𝗳𝗹𝗼𝘄𝘀, 𝗺𝗶𝗻𝗶𝗺𝗮𝗹 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀. 𝗜𝗻 𝟯𝟬 𝗱𝗮𝘆𝘀, 𝗲𝗺𝗮𝗶𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝘄𝗮𝘀 𝘂𝗽 𝟵𝟮𝟭%. "Gavin and the team have turned our email CRM into a profitable growth engine and source of new prospective customers. Creatively spot on, efficient and really easy to deal with." - Shawn Beck, Founder, Skinny Fizz I have been running email and SMS programs for DTC brands for 10 years. My specialty is Klaviyo - flow architecture, segmentation strategy, deliverability, and the Klaviyo-Shopify integration that most setups get wrong. I work across the full stack: welcome series, abandoned cart, post-purchase, win-back, and broadcast campaigns, with everything tied together through clean list management and proper A/B testing. 𝗚𝗼𝗼𝗱 & 𝗙𝘂𝗴𝗹𝘆 - 𝟭𝟬𝟭% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗲𝗺𝗮𝗶𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗶𝗻 𝟭𝟴 𝗱𝗮𝘆𝘀. Their flows were basic and their campaigns were inconsistent. We rebuilt the automation architecture, tightened the campaign calendar, and the numbers moved fast. "Bringing In-box onboard was a great decision. They improved our flows, dialled in our campaigns and helped us gain a big advantage in the market." - Richard Tourino, Co-Founder, Good & Fugly 𝗪𝗵𝗮𝘁 𝘁𝗵𝗲 𝘄𝗼𝗿𝗸 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲: Flow architecture: I build welcome series, abandoned cart, browse abandonment, post-purchase, and win-back flows with intent-based segmentation baked in from the start. Not copy-paste templates - each flow is built around how that brand's customers actually behave. Campaign strategy: A proper campaign calendar requires a data-centred approach to topic, timing, and segmentation - not just sending to the full list and hoping. My campaigns average 44.3% open rates against a 39.7% industry benchmark, and 3.01% click rates against a 1.47% benchmark. Deliverability: SPF, DKIM, DMARC, list hygiene, sending reputation management. I treat email infrastructure the way it deserves to be treated - if your emails aren't landing in inboxes, nothing else matters. Migrations and new setups: Whether you're moving from Mailchimp, Omnisend, or starting from scratch, I handle the full Klaviyo setup - list migration, flow rebuilds, integration with Shopify, and getting everything firing correctly before launch. 𝗖𝗮𝗻𝗲𝘀 𝗗𝗲𝗲𝗿 𝗩𝗲𝗹𝘃𝗲𝘁 - $𝟬 𝘁𝗼 $𝟰𝟵,𝟲𝟵𝟴.𝟴𝟭 𝗶𝗻 𝗮𝘁𝘁𝗿𝗶𝗯𝘂𝘁𝗮𝗯𝗹𝗲 𝗲𝗺𝗮𝗶𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲, 𝘀𝘁𝗮𝗿𝘁𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝘇𝗲𝗿𝗼. No existing email strategy, no flows, no campaigns. We built everything from scratch and grew it into one of their most reliable revenue channels. "I employed Gavin to manage my email marketing and have been very impressed with his knowledge, organisation, communication, responsiveness, and efficiency. 5 stars all around." - Kathy Cane, Founder, Canes Deer Velvet 𝗦𝘂𝗽𝗽𝗹𝗲𝗺𝗲𝗻𝘁 𝗯𝗿𝗮𝗻𝗱 - 𝟯𝟱𝟰.𝟮𝟱% 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗶𝗻 𝗮𝘁𝘁𝗿𝗶𝗯𝘂𝘁𝗲𝗱 𝗲𝗺𝗮𝗶𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗼𝘃𝗲𝗿 𝟲 𝗺𝗼𝗻𝘁𝗵𝘀. Existing brand with a loyal customer base but an email program that wasn't doing the work. We implemented a full campaign and automation strategy built around every stage of the customer lifecycle. The compounding effect over 6 months brought a 354.25% lift in attributed revenue. "Gavin and the In-box team are experts in email marketing. They possess a keen understanding of the intricacies of email marketing and have utilised their knowledge to craft effective campaigns that drive engagement and conversion." - Peter Maddison, Founder, Kids Posters 𝗕𝘆 𝘁𝗵𝗲 𝗻𝘂𝗺𝗯𝗲𝗿𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗺𝘆 𝗰𝗹𝗶𝗲𝗻𝘁 𝗯𝗮𝘀𝗲: 44.3% average open rate (industry avg: 39.7%) 3.01% average click rate (industry avg: 1.47%) $0.75 revenue per recipient (industry avg: $0.11) I work best with DTC brands doing $500K to $10M/year that want email to be a serious revenue channel - not just a newsletter they send when they remember to. If your flows haven't been touched in 12 months, your list is getting hammered with full-send campaigns, or you're migrating off Mailchimp and need someone to do it properly - that's the work I do. Message me if you want a quick account audit before committing to anything. I can usually turn one around in 24 hours.

You're leaving 30% of your revenue on the table. Your email list is the reason. Your Shopify store has traffic. People browse, click, add to cart, sign up to your list. Then nothing. No welcome. No recovery flow. Just silence while you spend more on ads trying to replace customers you already had. Stop treating email like a side task. Treated properly, it becomes the most predictable, highest-margin channel in your business. That shift starts with email done right and the system to deliver it. That is what I build. I specialise in ecommerce email marketing for DTC businesses and Shopify brands. My focus is turning your list into a consistent revenue engine through precise, behavioural automation. Every engagement starts with a clear view of where revenue is leaking. Then I build the infrastructure to stop it. The foundation is your Klaviyo Flows: a Klaviyo Welcome Flow that converts subscribers into buyers, a Klaviyo Abandoned Cart Flow that recovers high-intent shoppers, a Klaviyo Post-Purchase Flow that earns the repeat order, and a Klaviyo Winback Flow that re-engages lapsed customers with precision timing. Brands running properly built Klaviyo Flows on real data generate 35-45% of revenue from email. Most start at 12%. Klaviyo Email Automation is where strategy becomes daily income. I configure every trigger, split and delay deliberately so your Klaviyo Email Automation is converting, recovering and retaining around the clock. Most accounts I step into have their Klaviyo Email Automation running at half capacity. Fixing that gap is almost always the fastest revenue win on the table. Beyond the flows, I manage your Klaviyo Campaigns: launches, seasonal pushes and lifecycle content, grounded in an email campaign setup that protects sender reputation while maximising engagement. Every send goes through structured email campaign setup: segmentation, timing tests and subject line optimisation. That discipline around email campaign setup compounds into serious revenue over time. Klaviyo Segmentation turns a passive list into a precision tool. I split your audience by purchase history, engagement level, predicted LTV and churn risk, then build marketing automation logic that speaks to each group with relevance. This marketing automation turns email from a broadcast into a conversation. Every piece of that marketing automation is documented and owned by you. I handle email deliverability setup, domain authentication and list hygiene because strong email copywriting and email design means nothing if messages land in spam. For brands switching platforms, I manage the full Mailchimp to Klaviyo migration cleanly. For brands adding SMS, I build Klaviyo SMS Marketing flows that complement email and add revenue without complexity. Customer retention is the highest-ROI activity in ecommerce. Every system I build centres on customer retention with LTV as the scorecard. Brands treating ecommerce email marketing as a retention strategy see email become their best revenue channel within 60 to 90 days. SERVICES I PROVIDE: Klaviyo account setup and Shopify integration Klaviyo Flows: Welcome, Abandoned Cart, Post-Purchase, Browse Abandonment, Winback, Sunset, VIP, Replenishment Klaviyo Campaigns: email copywriting, design and deployment Advanced segmentation, email deliverability and domain authentication CRM automation and Klaviyo Audit Mailchimp to Klaviyo migration Klaviyo SMS Marketing setup and management A/B testing and email revenue optimisation WHAT YOU CAN EXPECT: A retention marketing system built around your customer journey and brand voice. An ecommerce email marketing engine that compounds: each flow optimised, each segment refined, each campaign built on real data. Long-term, email becomes your highest-margin channel with the strongest customer retention numbers. INDUSTRIES: Fashion and Apparel | Beauty and Skincare | Health and Wellness | Home and Lifestyle | Consumer Tech | Pet Products | Food and Beverage | Jewellery | Footwear WHY CLIENTS KEEP COMING BACK: I do not disappear after setup. Every decision is explained, every build documented and every result trackable in your dashboard. DTC brands serious about ecommerce retention marketing and long-term LTV find this keeps delivering well past the initial project. Send me a message and let's talk through your email setup. Or invite me to your job and let's get started. I usually respond within a few hours. 𝐀𝐑𝐄𝐀𝐒 𝐎𝐅 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄: Klaviyo | Klaviyo Email Automation | Klaviyo Flows | Klaviyo Campaigns | Klaviyo Segmentation | Klaviyo Abandoned Cart Flow | Klaviyo Welcome Flow | Klaviyo Post-Purchase Flow | Klaviyo Winback Flow | Klaviyo SMS Marketing | Klaviyo Audit | Klaviyo Advanced Segmentation | Klaviyo Shopify Integration | Mailchimp to Klaviyo Migration | Email Marketing | Ecommerce Email Marketing | DTC Email Marketing | Email Campaign Setup | Email Automation | Marketing Automation | Customer Retention

🚀 I help businesses automate lead management, customer journeys, and CRM operations using AI-powered workflows. With 7+ years of experience across Customer Success, CRM systems, and business operations, I build scalable automations that reduce manual work, improve response times, and create better customer experiences. Whether you're struggling with lead follow-up, onboarding, pipeline management, or customer communication, I can help you design and implement systems that scale. What I can help you with: ✔ CRM Automation & Workflow Design ✔ GoHighLevel, Salesforce & Intercom Automation ✔ Lead Capture & Lead Nurturing Systems ✔ Customer Journey & Lifecycle Automation ✔ AI-Powered Customer Support Workflows ✔ Sales Pipeline Automation ✔ Process Optimization & Operational Efficiency ✔ AI Chatbots & Conversational Automation ✔ CRM Setup, Cleanup & Optimization Tools: GoHighLevel | Salesforce | Intercom | Make | Claude | OpenAI | HubSpot | Zapier | Slack | Notion | ClickUp | Ollama If you're looking for a CRM Automation Specialist who understands both customer operations and automation systems, send me a message and let's discuss your project.

For over 15 years, I’ve worked in Client Success, Business Development, and Strategic Account Management, partnering with teams and clients across continents. Whether it’s helping a global brand expand into a new market or supporting a company in delivering seamless multilingual experiences, my focus has always been on creating meaningful, lasting client relationships. I’ve had the privilege of working with incredible organizations like Berlitz Corporation, United Language Group, and LingPerfect Translations, leading diverse projects and managing accounts that span many industries and time zones. Along the way, I’ve learned that true client success isn’t just about results — it’s about empathy, communication, and consistency. Today, I’m channeling my global experience and passion for human connection into a job where I can continue doing what I love most: helping people feel understood, valued, and supported — no matter where in the world they are. If you’re looking for an exceptional Customer Success Manager to create exceptional client experiences, I’d love to connect!