Hire the Best Customer Engagement Freelancers
in the United States

Hello! I have over 14 years of experience in social media marketing, managing campaigns across a wide range of platforms. I'm also skilled in Microsoft Word, email management, live chat support, and transcription. With a strong background as both a virtual assistant and a personal assistant, I bring reliability, efficiency, and a proactive approach to every project. I'm confident I can contribute real value to your team and help streamline your workflow. Let’s connect. I'd love to discuss how I can support your goals!

I help founders and small business owners build client and member experiences that actually make people stay. That matters more than ever right now, when so much of what's being built is AI powered, and people need to feel a real human behind it before they trust it, something a small business can build in a way a bigger brand can't. Client success is where most of my energy goes: the onboarding someone gets on day one, checking in personally the moment someone goes quiet, and turning what people are actually saying into the next real decision for the business. Community management is the layer underneath all of that; it's the space where those relationships actually happen. Some real examples of how this plays out: - I build full onboarding workflows from scratch, not just a welcome message. For one client, I built a choose-your-own-adventure style onboarding with quests to help new members connect with the brand, then simplified it into a more straightforward storytelling version once I understood what actually fit that client's audience better. - For a current client's platform, I personally welcome every new person, check if their profile or setup is still in progress, ask if they're stuck on anything, and review all incoming feedback every week. - If I notice someone go quiet, I reach out directly and ask questions. One quiet member once left a single comment that reshaped how I saw a client's entire business model, and we brainstormed to make the business more profitable - Turning what your audience is already saying (questions, feedback, DMs, comments) into content ideas, offers, and simple community rituals. For a current client, feedback that the platform felt unfamiliar and unclear led directly to a plan for building more visible authority on Instagram, so people could see the actual faces behind the brand, plus a short onboarding video walking new users through the platform so no one got stuck figuring it out alone. I like working closely with a small number of clients rather than managing a big portfolio of accounts. That means you get someone who actually knows your people, not someone spread across forty accounts. If your onboarding is losing people before they get comfortable, or you're not sure what your client or community feedback is actually telling you to do next, that's usually where I fit best.

Hi, I’m Regina 😊 I help businesses improve their email marketing through strategic campaigns, automations, and customer journey flows that help keep leads and customers engaged instead of slipping through the cracks. Most clients come to me when their emails feel scattered, inconsistent, or they know they should be doing more with email but don’t know what the next step should be. I help create a clear, organized system behind the scenes so everything works together more effectively and feels easier to manage long term. Credentials & Expertise: ✔ $1M+ earned for clients as a Top Rated Plus freelancer ✔ Experience across Klaviyo, HubSpot, Mailchimp, and similar platforms ✔ Background in business + technical systems What I Bring to Your Business: ✔ Organized email systems that work together ✔ Automations for leads, customers, and ongoing engagement ✔ Campaigns that feel consistent and on-brand ✔ Better targeting so customers get more relevant emails ✔ Clear planning behind the scenes so email feels easier to manage ✔ Strategy focused on long-term growth and retention Extra Value for My Clients: ✔ Custom strategy flowcharts to map out your email system ✔ Clear planning for automations, campaigns, and follow-up ✔ A more organized view of how your emails work together ✨What Clients Say✨ ✔ “Regina mapped out our full email lifecycle with a detailed flowchart before building anything. She identified gaps in our customer journey, cleaned up our segmentation, and implemented automations that actually made sense together. What felt scattered before is now a clear, structured system.” ✔ “We brought Regina in during a migration and she handled everything from setup to integrations and automation. She made sure nothing broke, improved the overall structure, and left us with a system that’s much easier to manage and build on.” ✔ "Regina was incredibly organized and easy to work with throughout the entire project. She helped simplify what felt overwhelming, explained things clearly, and built a much more structured email system that finally made sense for our business.” 📩 Thanks for taking the time to read my profile! I’d love to learn more about what you’re working on. Send me a quick message and let’s chat. :-)

Customer Service & Client Support Specialist with experience in email management, customer relations, and administrative support. I provide professional communication, quick response times, and organized assistance to help businesses deliver exceptional customer experiences. Reliable, detail-oriented, and committed to helping clients succeed.

Hi there! With over 6 years of experience in admin support, customer service, and marketing, I specialize in helping business owners and teams stay organized, grow their online presence, and deliver exceptional service to their customers. I’ve successfully worked with multiple Upwork clients on social media management and virtual assistance projects, creating engaging content, streamlining workflows, and handling administrative tasks so they can focus on growing their business. My experience also includes using tools like Salesforce, Slack, Shopify, Mailchimp, Google Workspace, Microsoft Office and major social media platforms to manage operations efficiently and meet tight deadlines. Here’s how I can help you:
 ✅ Keep your projects on track with reliable communication and fast turnaround times ✅ Manage and grow your social media presence with strategic content support ✅ Provide proactive, organized, and detail-oriented virtual assistance to lighten your workload If you have a tailored project, let's talk how can I assist you! I am one chat away :)

With reliable experience in remote environments, I excel at high-volume call handling, de-escalating complex customer issues, outbound B2B cold calling, and driving sales growth. Whether managing high-stakes support tickets, setting B2B sales appointments, or guiding individuals through personal growth, I am a reliable multitasker and active listener with over 15 years of one on on customer service experience. I am seeking a full-time opportunity where I can plant roots, work hard, and serve as a long-term asset to the right company. Looking for a reliable multitasker who brings passion, empathy, and execution? I'm your girl! I am unique, enthusiatic, coachable, dedicated, communicative hard worker who thrives in fast-paced remote settings. With a hunger for success and a deep love of human connection, I seek the right platform/ employer to team up and do my part to bring genuine uplifting and profressional support. What I Bring to the Table: Customer Operations: Call handling, Answering/Message Taking Services, Account Management, Appointment Setting, Proactive Assistance, De-Escalations, Sales Pitching, Qualifying, Retention, Upselling, Admin Support and Assistance and more. B2B Services: Marketing services, Lead Generation/ Qualifying, Appnt Setting, Order Taking, Retention, Online Listings, Quality Assesments, Needs Assesments, Data Entry and more. Community Services: Outreach, Follow Ups, Certified Peer Support Services, Spiritual Wellness Coaching, Tarot Reading, Meditation Guide and more. Creative Services: Basic Design, Idea Creator, Content Creator, Artisitc Services and more.