Hire the Best Customer Engagement Freelancers
in the United States

Hi, I am Margarette Divine Dahbashi and currently trying the skills that I've learned from the BPO industry for 7 years to work as a freelancer. I previously worked as a recovery analyst which is specifically worked for commercial insurance to call doctor's offices, clinics, and other providers for the insurance overpayment. I can work under pressure which I gained from working calling patients as well when I used to work as a collector. Also recently I have worked as a Virtual assistant which helped me gain more skills in email and chat support. I have worked with some software such as Slack, Google Meets, Microsoft, Hubspot, WordPress, PureChat and Loom.

Are you looking for a dependable professional who can test your applications, provide technical support, and handle administrative tasks efficiently? I am a Mobile & Web App Tester, IT Support Specialist, and Virtual Assistant dedicated to helping businesses improve software quality, resolve technical issues, and streamline daily operations. I specialize in manual testing of mobile applications, websites, and software platforms. I identify bugs, usability issues, and performance problems while providing detailed reports and actionable feedback to improve user experience. In addition to testing, I offer IT support services including troubleshooting hardware and software issues, system setup, user support, software installation, and technical assistance. As a Virtual Assistant, I can manage administrative tasks, data entry, web research, email management, scheduling, and customer support. My goal is to deliver accurate work, clear communication, and reliable support that helps clients save time and achieve better results. Services I Offer: • Mobile App Testing (Android & iOS) • Website Testing • Software Testing • Manual QA Testing • Bug Reporting & Documentation • User Experience Testing • IT Support & Troubleshooting • Technical Support • Virtual Assistance • Administrative Support • Data Entry • Web Research • Email Management • Customer Support I am committed to professionalism, attention to detail, and client satisfaction. Let's work together to ensure your software performs flawlessly and your business runs smoothly. App Tester, QA Tester, Manual Tester, Mobile App Tester, Android Tester, iOS Tester, Website Tester, Software Tester, Quality Assurance, Bug Reporting, Technical Support, IT Support, Help Desk, Virtual Assistant, Administrative Support, Data Entry, Customer Support, Web Research, User Experience Testing, UAT Tester.

E - C O M M E R C E S P E C I A L I S T | CUSTOMER EXPERIENCE/ DMCA IP violations specialist Customer Experience Leader | Community Management Expert Passionate about delivering top-tier customer experiences and building strong brand communities. With a proven track record in e-commerce support, order management, and customer satisfaction, I specialize in streamlining support processes and enhancing customer interactions. Certified CX leader and DMCA , IP compliance specialist.I bring expertise in managing customer inquiries, optimizing support workflows, and improving retention strategies. Whether it’s email support, live chat, or order processing, I’m dedicated to providing seamless and efficient solutions. ✨ Core Skills & Expertise: ✔ Email & Chat Support ✔ Customer Satisfaction & Retention ✔ Payment & Order Processing ✔ Ecommerce & Shopify Support ✔ Customer Relationship Management (CRM) ✔ Gorgias & Slack 💼 Work Experience: - SHEIN, Amazon, leading E-commerce clothing brand Let’s work together to create exceptional customer experiences! 🚀

Helping brands grow faster with smart, consistent, and high impact social media. Are you a business owner wondering how to handle your content strategy, video editing, and account management without losing hours of your day? Are you ready to turn passive scrollers into loyal, paying customers? I don’t believe in guesswork. I use data driven strategies, trend focused creativity, and platform SEO to build a powerful online presence for your brand. With 5+ years of experience and over 76+ successfully completed projects, I understand client pain points deeply and solve them with clarity, creativity, and precision. ✨ 🌟 TRY BEFORE YOU COMMIT 🌟 ✨ I am 100% confident in the quality of my work. Before you hire me, I will show you a customized sample post or reel for your brand. If you love it, we move forward. I believe results should speak before promises. What I Can Do For You: 🎬 Content Creation & Reels: High-quality, short-form video production (Instagram Reels, TikToks, YouTube Shorts), eye catching carousels, and graphic designs that match your brand’s visual aesthetic. 📅 Social Media Strategy & Planning: Tailored monthly content calendars focused on your exact goals whether that’s brand awareness, targeted website traffic, or boosting sales. 📈 Organic Growth & Platform SEO: Strategic hashtag research, competitor analysis, and profile optimization (Instagram, TikTok, and YouTube SEO) to increase your visibility organically. 💬 Community Management: Real time engagement, comment moderation, and building authentic relationships with your audience to increase brand trust. 📣 Paid Advertising: Setting up and managing targeted Meta (Facebook/Instagram) and Pinterest ad campaigns designed to maximize your ROI. 📊 Analytics & Reporting: Transparent monthly insights with clear recommendations to ensure your brand is always moving forward. ⚙️ Tools & Platforms I Master: 🌐 Platforms: Instagram | Facebook | TikTok | YouTube | LinkedIn | Pinterest | Twitter/X 🗂️ Management & Analytics:Buffer | Hootsuite | Later | Trello | Google Analytics (GA4) | Google Search Console 🎨 Design & Video Editing: Canva | Photoshop | Camtasia | CapCut 🔍 SEO Tools: Ahrefs | SEMrush | Rank Math 🏢 Industries I Work With: 🛒 E-commerce | Food & Beverage | 🏠 Real Estate | 🌿 Health & Wellness | ✨ Beauty & Skincare | 💪 Fitness | 🎓 Education & Coaching 💬 What Clients Say About Me: > 🥰 "Highly recommended! Very knowledgeable, professional, and on top of that, a very nice person to work with. I will definitely hire again and again" > 🥰 "Good work, very professional. Definite long-term partner. Keep up the good work. Whether you are a small business owner, an e-commerce startup, or a personal brand, I am here to make social media marketing easy and profitable for you. 🎉 📩 Message me now, and let’s talk about a strategy that can move your business forward today. Social Media Manager, Social Media Marketing, Social Media Management, Freelance Social Media Manager, Social Media Specialist, Social Media Consultant, Social Media Coordinator, Virtual Assistant Social Media, SMM Manager, Digital Marketing Specialist, Social Media Growth Hacker, Organic Instagram Growth, TikTok Growth Expert, Social Media Strategy, Social Media Marketing Strategist, Audience Engagement Specialist, Community Management, Follower Growth Strategy, Social Media Audit, Competitor Analysis SMM, Instagram Organic Engagement, Content Calendar Planning, Social Media Blueprint, Data Driven SMM, Reel Creation, Instagram Reels Editor, TikTok Content Creator, Short Form Video Editing, YouTube Shorts Creator, Content Creation, Social Media Content Creator, Video Content Creator, TikTok Manager, Viral Reels Strategy, CapCut Editor, Social Media Videography, Video Marketing, Dynamic Video Captions, Trend-Driven Content, Social Media Graphic Design, Canva Designer, Instagram Post Design, Social Media Carousel Design, Social Media Copywriter, Engaging Caption Writing, Social Media Meme Design, Brand Visual Aesthetic, Photoshop Social Media, Creative Storytelling SMM, High-Converting Content Writing, Pinterest Pin Design, YouTube SEO Specialist, Instagram SEO, TikTok SEO, Social Media Optimization (SMO), Pinterest SEO Expert, Hashtag Research Expert, Profile Optimization, LinkedIn Profile Manager, Pinterest Marketing Strategy, Facebook Page Optimization, Social Media Keyword Research, Meta Ads Manager, Facebook Advertising Expert, Instagram Ads Specialist, Paid Media Buyer, Pinterest Ads Marketing, Social Media Campaign Manager, Lead Generation SMM, ROI Growth Expert, Social Media Advertising, Targeted Traffic Generation, Buyer Persona Creation, Buffer Manager, Hootsuite Expert, Later Scheduling Specialist, Trello Content Workflow, Google Analytics GA4 SMM, Google Search Console Tracking, Shopify Social Media Integration. E-commerce Social Media Marketing, Real Estate Social Media Manager, Food and Beverage Marketing.

Hello! I have over 13 years of experience in social media marketing, managing campaigns across a wide range of platforms. I'm also skilled in Microsoft Word, email management, live chat support, and transcription. With a strong background as both a virtual assistant and a personal assistant, I bring reliability, efficiency, and a proactive approach to every project. I'm confident I can contribute real value to your team and help streamline your workflow. Let’s connect—I'd love to discuss how I can support your goals!

💥 TOP RATED FREELANCER | Admin & Data Specialist Who Delivers Results 💥 I help busy entrepreneurs and business owners free up 1–40+ hours per week by turning messy, scattered data into clean, organized, and actionable systems, delivered accurately, on time, and within budget. With 5+ years of experience in data management, CRM administration, cloud application support, and research analysis, I take full ownership of every project and ensure it's done right the first time. 🎯 DO ANY OF THESE SOUND FAMILIAR? ☞ You're spending hours on admin work instead of growing your business ☞ Your database is full of duplicates, outdated contacts, or missing information ☞ You're manually copying and converting files between tools every single day ☞ Your CRM isn't being maintained, and your team is working from bad data ☞ You need thorough research done, but have no time to do it yourself If you said YES to any of these, I'm exactly who you're looking for. 🙋 HERE'S HOW I CAN HELP YOU ✅ DATABASE SYNC & CLEANUP I audit your contacts, remove duplicates, standardize formats, and import clean data into your CRM or spreadsheets. Monthly and quarterly review packages are available to keep everything accurate over the long term. ✅ DATA ENTRY & FILE CONVERSION High-volume PDF, Word, and Excel conversions are handled accurately and fast. Formatted reports and structured data tables delivered ready for your team or stakeholders. ✅ CRM MANAGEMENT & UPDATES Experienced with HubSpot, Salesforce, Zoho CRM, Airtable, and Notion. I maintain and update client records so your team always works from reliable, current information. ✅ RESEARCH & LEAD GENERATION SUPPORT Structured web research, competitor analysis, and data gathering, delivered in clean, ready-to-use Google Sheets or Excel dashboards. ✅ WORKFLOW AUTOMATION Using Zapier, Make (Integromat), Google Apps Script, and Microsoft Power Automate, I eliminate repetitive manual tasks so your team can focus on higher-value work. ✅ VIRTUAL ASSISTANCE & GENERAL ADMIN Calendar management, inbox organization, document creation, presentation decks, and day-to-day admin are handled professionally and proactively. 🛠️ TOOLS & PLATFORMS I WORK IN 📊 Data & Spreadsheets Microsoft Excel (Advanced) | Google Sheets | Power Query | Pivot Tables | Google Looker Studio 🗂️ CRM & Project Management HubSpot | Salesforce | Zoho CRM | Airtable | Notion | Trello | Asana | ClickUp | Mondaydotcom ⚡ Automation & Integration Zapier | Make (Integromat) | Google Apps Script | Microsoft Power Automate | SAP Process Integration 📄 Documents & Productivity Microsoft 365 (Word, Excel, PowerPoint) | Google Workspace | Adobe Acrobat | Canva | DocuSign 🤖 AI & Modern Productivity Tools ChatGPT | Claude AI | Notion AI | Otter.ai | Perplexity 💬 Communication & Collaboration Slack | Zoom | Microsoft Teams | Loom | Gmail | Outlook 💼 MY BACKGROUND 💻 6+ Years — Application Development Analyst, Cloud Services (UKG) Led system analysis, build configuration, and UAT, working directly with clients from initial build through to live production. 💻 2 Years — Application Support & Build, SAP Process Integration Built and maintained enterprise integration solutions with hands-on data mapping and cross-system communication experience. 💻 2 Years — Research Analyst (Web Crawler) Gathered, structured, and analyzed large datasets, delivering clean research outputs for business intelligence and decision-making. 💻 5+ Year — Data Entry & Virtual Assistant, E-commerce Managed product listings, order data, and customer records for a high-volume e-commerce operation with consistent accuracy. 🥇 WHY CLIENTS KEEP COMING BACK ⭐ EXCELLENT CLIENT REVIEWS — My profile speaks for itself. Every project is treated as if it's my only one. 🎯 OVER-DELIVERING — I under-promise and over-deliver. The "wow" at handoff is the standard I hold myself to. 🔒 FIRST-TIME ACCURACY — Attention to detail protects your data and eliminates costly rework. ⚡ ALWAYS RESPONSIVE — Fast replies, transparent updates, and open communication throughout every project. 🌱 CONTINUOUS LEARNER — New tool? New workflow? I adapt fast and stay current with in-demand skills. 🤝 TRUE BUSINESS PARTNER — I don't just complete tasks. I think about your business and bring ideas that make the work better. Top Certifications Earned: ⭐ Generative AI Leader Certification ⭐ Agentic AI ⭐ Google IT Support 📩 LET'S TALK Ready to free up your time and get your data working for you? Send me a message with "𝐋𝐞𝐭'𝐬 𝐌𝐞𝐞𝐭," and I'll send over a Zoom link. No obligation, just a straightforward conversation about your project to see if we're a good fit. Talk soon! 🚀