Hire the Best Customer Retention Specialists in Colorado

I’m an experienced operations and administrative leader with a proven track record of managing day‑to‑day business functions, optimizing workflows, and supporting executives across multiple departments. As the Chief Administrative Officer for a rapidly growing behavioral health analytics company, I served as the operational backbone — coordinating teams, resolving escalations, improving communication systems, and ensuring clients received timely, accurate, and empathetic support. I bring strong technical capabilities, including bookkeeping, billing, accounts receivable, and financial reconciliation in QuickBooks Desktop. I’ve managed invoice production and tracking, prepared monthly financial summaries, and maintained clean, accurate records for leadership. I also have hands‑on experience publishing marketing campaigns through ActiveCampaign, updating websites with articles and content, and creating communication templates that reduce operational friction. My background includes full client and employee onboarding — from initial calls and documentation to software training and ongoing account management. I’m tech‑savvy, adaptable, and skilled at organizing information, improving processes, and keeping complex operations running smoothly. If you need a reliable, detail‑driven professional who can manage operations, financial workflows, marketing tasks, and client experience with executive‑level precision, I’d be happy to support your team.

I am a results-driven AI Solutions Architect and Customer Support Expert with over 10 years of experience in high-volume environments. I bridge the gap between complex technical systems and seamless user experiences. My expertise includes AI integration, automation engineering, and managing escalated customer support workflows. I am passionate about optimizing business processes through AI-driven insights, technical documentation, and proactive problem-solving. Whether you need to streamline your support operations, implement AI solutions, or improve customer satisfaction, I bring a strategic, hands-on approach to every project. Let’s connect to discuss how we can elevate your business systems and customer success.

Experienced marketing professional with a demonstrated history of working in media for the retail industry. Well organized and diligent with good communication and team leadership abilities. Detailed planning, scheduling, and monitoring of marketing campaigns in print, SMS and OOH.

I've been building and optimizing online businesses since 1999. My background is in direct response marketing, where performance is measured by revenue, not just traffic or metrics. Most recently, I spent nine years as COO of a DTC supplement brand, helping scale it to sustained seven-figure monthly revenue across paid traffic, affiliate, email, funnels, and Amazon, while managing 50+ people across marketing, operations, product, and support. Most businesses don't have a single problem. They have gaps across traffic, conversion, and monetization. That’s where I focus. I identify what’s limiting revenue and fix it so your existing systems perform better before you spend more. ━━━━━━━━━━━━━━━━━━━━ WHAT I HELP WITH ━━━━━━━━━━━━━━━━━━━━ ▸ CONVERSION, FUNNELS & REVENUE OPTIMIZATION Diagnose where users drop off and why. Improve conversion rate, AOV, and revenue per visitor through better messaging, offers, funnel structure, and checkout flow. I’ve rebuilt funnels, restructured offers, and optimized VSLs across hundreds of campaigns. The work is always about finding the specific friction point that is costing you money. ▸ AFFILIATE & CLICKBANK Vendor, affiliate, manager, and network-side experience. I’ve built and scaled affiliate ecosystems, structured commission models, recruited partners, and optimized offers from every side. If your affiliate program is not scaling or your ClickBank offer is underperforming, I can usually spot the bottleneck quickly. ▸ EMAIL & LIFECYCLE MARKETING I’ve personally written and sent daily email campaigns for years, generating significant monthly revenue across billions of cumulative sends. I work on segmentation, automation, deliverability, and connecting email to the rest of your acquisition and monetization system. ▸ PAID TRAFFIC & DIRECT RESPONSE Executive-level experience across Meta, Google, YouTube, and affiliate traffic sources. I help diagnose performance issues across campaigns and funnels, separating creative fatigue from funnel friction and offer problems. Not just reading dashboards, but knowing what to change and why. ▸ AI-DRIVEN MARKETING SYSTEMS I build practical AI-supported workflows that improve research, content production, and execution speed. The focus is always on output and efficiency, not novelty. ━━━━━━━━━━━━━━━━━━━━ EXPERIENCE SNAPSHOT ━━━━━━━━━━━━━━━━━━━━ ◦ Scaled a DTC brand to sustained 7-figure monthly revenue as COO over 9 years ◦ Led teams of 50+ across marketing, operations, product, and support ◦ 25+ years building online businesses across DTC, affiliate, and digital products ◦ Co-founded and scaled a software company past $2M in online revenue ◦ Deep hands-on execution across funnels, VSLs, paid traffic, email, affiliate, and CRO ━━━━━━━━━━━━━━━━━━━━ TYPICAL PROJECTS ━━━━━━━━━━━━━━━━━━━━ ◦ Funnel and conversion audits ◦ CRO and revenue optimization ◦ ClickBank and affiliate offer optimization ◦ Email systems and lifecycle strategy ◦ Paid traffic and funnel performance diagnosis ◦ AI workflow design and implementation ━━━━━━━━━━━━━━━━━━━━ HOW I WORK ━━━━━━━━━━━━━━━━━━━━ I don’t work through checklists. I look at where performance is actually breaking, then focus on the highest-leverage fix first. Most engagements start with a focused audit or review of what you already have, then move into prioritized recommendations and execution. If you're trying to improve results, not just complete tasks, send me a message.

CUSTOMER SERVICE SPECIALIST Detail-oriented and organized call center specialist with a strong track record of providing excellent customer service and exceeding performance metrics. Dedicated and motivated professional with a strong background in healthcare advocacy, customer service, and community engagement. Excellent communication and interpersonal skills, with a proven ability to build relationships and influence positive change. Skilled problem-solver with a background in handling high call volumes and managing customer inquiries in a fast-paced call center environment. EXPERIENCE CUSTOMER SERVICE/SALES Dish Network. Englewood, CO Worked in a call center with team members to create tailored solutions for customer needs in a fast-paced environment. Answered inbound calls, Email and live chat. Achieved sales targets and exceeded customer expectations through excellent communication and problem-solving skills. Utilized CRM software to track customer interactions and maintain accurate records for follow-up communication. Trained new team members on product knowledge, sales techniques, and customer service best practices. CALL CENTER REP/RETIREMENT SPECIALIST Janus Financial. Denver, CO Achieved sales targets and exceeded customer expectations through excellent communication and problem-solving skills. Handled customer complaints with empathy and professionalism, turning potentially negative experiences into positive outcomes. Trained new team members on product knowledge, sales techniques, and customer service best practices. Inbound and outbound telephone calls, facsimile, emails, Live Chat and more. Credit Analyst / Customer Service Representative / Fraud Detection Specialist American Express- Phoenix, Arizona Conducted thorough credit analysis for customer applications, ensuring compliance with company policies and industry regulations. Provided exceptional customer service in a high-volume call center, handling inquiries, resolving issues, and promoting customer satisfaction. Identified and investigated fraudulent activities through proactive monitoring and analysis of transaction patterns. Utilized [specific fraud detection tools/software] to mitigate risks and protect financial assets. Collaborated with cross-functional teams to implement effective fraud prevention strategies. Recognized for achieving [specific achievement or recognition], contributing to the company’s success in maintaining high standards of service and security. Other Lifetime Career Experiences Aurora Loan Services- Mortgage Loan Purchaser Country Financial- Retirement Specialist, Insurance Agent American Express-Credit Analyst, Fraud Detector, Customer Service Lead, AT&T-Cell Phone Directory Assistance Operator EDUCATION Platte Canyon High School-Diploma 1991 Concorde- Certified Nursing Assistant, QMAP, Practical Nurse Prerequisite Program Ball State University- General Studies Kaplan University- Finance & Retirement

𝐘𝐨𝐮𝐫 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐬𝐭𝐨𝐫𝐞 𝐢𝐬𝐧'𝐭 𝐥𝐨𝐬𝐢𝐧𝐠 𝐬𝐚𝐥𝐞𝐬 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬. 𝐈𝐭'𝐬 𝐥𝐨𝐬𝐢𝐧𝐠 𝐬𝐚𝐥𝐞𝐬 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐯𝐢𝐬𝐢𝐭𝐨𝐫𝐬 𝐚𝐫𝐞𝐧'𝐭 𝐠𝐞𝐭𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐛𝐮𝐲𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐡𝐞𝐲 𝐞𝐱𝐩𝐞𝐜𝐭. Most Shopify stores don't have a traffic problem they have a conversion problem. Whether it's a slow-loading store, poor user experience, weak product pages, confusing navigation, or an under-optimized checkout, small issues quietly reduce trust and prevent customers from completing their purchase. That's where I come in. Shopify CRO Expert | Shopify Developer | Shopify Store Design Specialist I help Shopify businesses build, optimize, and scale high-converting online stores through strategic design, development, conversion rate optimization (CRO), and technical improvements that increase sales. If you're looking for a Shopify Expert who understands both the technical side of Shopify development and the psychology behind converting visitors into customers, you're in the right place. 𝐌𝐲 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 ✔ Shopify CRO (Conversion Rate Optimization) ✔ Shopify Store Design & Redesign ✔ Shopify Store Development ✔ Shopify Theme Customization ✔ Shopify Liquid Development ✔ Shopify Product Listing & Product Upload ✔ Shopify SEO Optimization ✔ Shopify Speed Optimization ✔ Shopify App Integration ✔ Shopify Store Management ✔ Shopify Store Audit ✔ Landing Page Design ✔ Product Page Optimization ✔ Checkout Optimization ✔ Mobile Optimization ✔ Shopify Bug Fixes ✔ Shopify Migration ✔ Shopify Virtual Assistant Support 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐂𝐑𝐎 & 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨 As a Shopify CRO Expert, I identify the hidden issues preventing your store from converting visitors into paying customers. My optimization process includes: • Complete Shopify conversion audit • User experience (UX) improvements • Mobile optimization • Product page optimization • Landing page optimization • Checkout optimization • Navigation restructuring • Trust-building improvements • Cart abandonment optimization • Sales funnel optimization • Conversion-focused design improvements Every recommendation is backed by proven conversion principles not guesswork. 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐓𝐡𝐞𝐦𝐞 I build fast, scalable, and conversion-focused Shopify stores that are easy to manage and designed for growth. Services include: • Shopify theme customization • Shopify Liquid development • Custom sections & features • Theme bug fixing • Shopify app integration • Responsive design • Store speed optimization • Store migration • Third-party integrations • Performance optimization Whether you're using Dawn, Prestige, Impulse, or another Shopify theme, I can customize your store to match your business goals. 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐒𝐭𝐨𝐫𝐞 𝐃𝐞𝐬𝐢𝐠𝐧 A beautiful Shopify store is only valuable if it converts. I create modern, professional Shopify stores with: • High-converting homepage layouts • Premium product pages • Clear navigation • Strong branding • Better customer experience • Mobile-first design • Conversion-focused layouts Every design decision is made to improve trust, engagement, and sales. 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐋𝐢𝐬𝐭𝐢𝐧𝐠 & 𝐒𝐄𝐎 Well-optimized product pages help you attract more visitors and convert more buyers. I provide: • Product listing & product upload • Collection setup • Product organization • SEO-friendly titles • SEO descriptions • Keyword optimization • Product image optimization • Variant configuration • Inventory management • CSV product import I optimize every listing for both search visibility and customer conversions. Why Clients Hire Me Businesses choose to work with me because I combine strategy, design, development, and optimization in one service. You'll benefit from: ✔ Conversion-focused Shopify solutions ✔ Clean, scalable development ✔ Modern store design ✔ SEO best practices ✔ Fast communication ✔ Reliable project delivery ✔ Attention to detail ✔ Long-term growth strategies I don't just build Shopify stores I build stores that are designed to generate more sales. Let's Build a Better Shopify Store Whether you need a Shopify Developer, Shopify CRO Expert, Shopify Store Designer, Shopify SEO Specialist, or Product Listing Expert, I'm here to help. Let's improve your store's performance, increase conversions, and create an online shopping experience that turns visitors into loyal customers. Core Expertise: Shopify Developer • Shopify Expert • Shopify CRO • Conversion Rate Optimization • Shopify Store Design • Shopify Store Development • Shopify Theme Customization • Shopify Liquid • Shopify SEO • Shopify Product Listing • Shopify Store Optimization • Shopify Speed Optimization • Shopify Store Audit • Shopify App Integration • Shopify Migration • Shopify Landing Page • Shopify Product Page Optimization • Checkout Optimization • UX Optimization • Mobile Optimization • E-commerce Specialist