Hire the Best Customer Retention Specialists in Colorado

I've been building and optimizing online businesses since 1999. My background is in direct response marketing, where performance is measured by revenue, not just traffic or metrics. Most recently, I spent nine years as COO of a DTC supplement brand, helping scale it to sustained seven-figure monthly revenue across paid traffic, affiliate, email, funnels, and Amazon, while managing 50+ people across marketing, operations, product, and support. Most businesses don't have a single problem. They have gaps across traffic, conversion, and monetization. That’s where I focus. I identify what’s limiting revenue and fix it so your existing systems perform better before you spend more. ━━━━━━━━━━━━━━━━━━━━ WHAT I HELP WITH ━━━━━━━━━━━━━━━━━━━━ ▸ CONVERSION, FUNNELS & REVENUE OPTIMIZATION Diagnose where users drop off and why. Improve conversion rate, AOV, and revenue per visitor through better messaging, offers, funnel structure, and checkout flow. I’ve rebuilt funnels, restructured offers, and optimized VSLs across hundreds of campaigns. The work is always about finding the specific friction point that is costing you money. ▸ AFFILIATE & CLICKBANK Vendor, affiliate, manager, and network-side experience. I’ve built and scaled affiliate ecosystems, structured commission models, recruited partners, and optimized offers from every side. If your affiliate program is not scaling or your ClickBank offer is underperforming, I can usually spot the bottleneck quickly. ▸ EMAIL & LIFECYCLE MARKETING I’ve personally written and sent daily email campaigns for years, generating significant monthly revenue across billions of cumulative sends. I work on segmentation, automation, deliverability, and connecting email to the rest of your acquisition and monetization system. ▸ PAID TRAFFIC & DIRECT RESPONSE Executive-level experience across Meta, Google, YouTube, and affiliate traffic sources. I help diagnose performance issues across campaigns and funnels, separating creative fatigue from funnel friction and offer problems. Not just reading dashboards, but knowing what to change and why. ▸ AI-DRIVEN MARKETING SYSTEMS I build practical AI-supported workflows that improve research, content production, and execution speed. The focus is always on output and efficiency, not novelty. ━━━━━━━━━━━━━━━━━━━━ EXPERIENCE SNAPSHOT ━━━━━━━━━━━━━━━━━━━━ ◦ Scaled a DTC brand to sustained 7-figure monthly revenue as COO over 9 years ◦ Led teams of 50+ across marketing, operations, product, and support ◦ 25+ years building online businesses across DTC, affiliate, and digital products ◦ Co-founded and scaled a software company past $2M in online revenue ◦ Deep hands-on execution across funnels, VSLs, paid traffic, email, affiliate, and CRO ━━━━━━━━━━━━━━━━━━━━ TYPICAL PROJECTS ━━━━━━━━━━━━━━━━━━━━ ◦ Funnel and conversion audits ◦ CRO and revenue optimization ◦ ClickBank and affiliate offer optimization ◦ Email systems and lifecycle strategy ◦ Paid traffic and funnel performance diagnosis ◦ AI workflow design and implementation ━━━━━━━━━━━━━━━━━━━━ HOW I WORK ━━━━━━━━━━━━━━━━━━━━ I don’t work through checklists. I look at where performance is actually breaking, then focus on the highest-leverage fix first. Most engagements start with a focused audit or review of what you already have, then move into prioritized recommendations and execution. If you're trying to improve results, not just complete tasks, send me a message.

Klaviyo email marketing for Shopify brands ready to turn email into a top-3 revenue channel. 𝟳𝟴𝟬% lift in Klaviyo email revenue in 45 days for an emerging beverage brand. $𝟬 to $𝟱𝟮𝗞 in Klaviyo email revenue in 60 days for an apparel brand. 𝟯𝟮𝟬% Klaviyo email growth over 6 months for a supplement brand. 𝟰𝟭% lift in repeat purchase rate for a Shopify skincare brand. 𝟯𝟱% churn reduction through Klaviyo lifecycle flows for a subscription brand. "Katherine was amazing to work with. Very smart and proactive. She clearly explained what we needed to do and provided a road map that saved us a lot of time." - Upwork client review (5 stars) I build and scale Klaviyo email marketing programs for Shopify brands that want email to do real work, not just send broadcasts. Most Klaviyo accounts ship out of the box and never get past the welcome flow. I rebuild the lifecycle from the ground up: welcome series, abandoned cart, browse abandonment, post-purchase, winback, replenishment. Every customer touchpoint earns its keep. 𝗥𝗲𝗰𝗲𝗻𝘁 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝘀: - DTC food brand: 112% lift in Klaviyo email revenue in 3 weeks. Flows existed but were underperforming. Fixed timing, messaging, and lifecycle targeting. - Shopify supplement brand: 320% Klaviyo growth over 6 months via segmentation tied to repeat-purchase cycles. - Shopify skincare brand: 41% lift in repeat purchase rate via post-purchase + replenishment flows. - Subscription brand: 35% churn reduction through Klaviyo lifecycle flows (education, usage, winback). - Shopify migration to Klaviyo: full ESP migration with no data loss and a revenue lift inside 30 days. - Pet brand: 3.2x return on campaign calendar optimization. Random sends to structured weekly cadence. 𝗪𝗛𝗔𝗧 𝗜 𝗗𝗢 Account audit and rebuild - I rebuild your Klaviyo foundation: list segmentation, suppression hygiene, brand templates, and tag architecture so every Klaviyo send is targeted. Klaviyo flow buildout - welcome series, abandoned cart, browse abandonment, post-purchase, winback, replenishment, sunset, and review-request Klaviyo flows. Built around how your specific buyers move through the lifecycle. Klaviyo campaign calendar and segmentation - structured weekly Klaviyo campaigns instead of batch-and-blast. Tied to lifecycle stage, purchase history, and engagement so the right offer reaches the right segment. Klaviyo migration - full ESP migration from Mailchimp, Constant Contact, Omnisend, or whatever you're stuck on. No data loss, Klaviyo flows rebuilt from scratch, deliverability protected on cutover. Klaviyo deliverability - SPF, DKIM, DMARC, list hygiene, sender reputation. The work that earns inbox placement so your Klaviyo sends actually get seen. Klaviyo SMS - bolt-on SMS programs that complement Klaviyo email without cannibalizing it. 𝗪𝗛𝗢 𝗜 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 Shopify brands doing $30K+ a month, ready to make Klaviyo a top-3 revenue channel instead of a side project. Best fit: food, beverage, supplements, skincare, beauty, apparel, pet, home goods, and subscription. Not a fit: Mailchimp newsletters, B2B cold outreach, or accounts that want a one-off campaign without building the foundation. 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 𝟭. Audit your Klaviyo account, segments, flows, deliverability, and last 90 days of campaign performance. 𝟮. Map the lifecycle gaps and prioritize the Klaviyo flows and campaigns that move the most $. 𝟯. Build, test, and ship - flow by flow, campaign by campaign, with weekly reporting on what's earning. 𝟰. Maintain - ongoing Klaviyo optimization, A/B tests, segmentation refinement, and seasonal campaigns. Send me the link to your Shopify store and a quick note on what's currently broken in Klaviyo, and I'll send back a free 15-min audit walking through the first 3 wins I'd ship.

Most brands are leaving 30% of their revenue in their inbox. I help fix that. I am a Senior Lifecycle and Retention Manager with 10+ years of experience building email systems that turn subscribers into loyal, repeat buyers. My work blends data, conversion psychology, and brand storytelling to make retention a real growth channel, not an afterthought. What I do: ✅ Klaviyo strategy, flows, and full build-outs ✅ Advanced segmentation and audience targeting ✅ Email copywriting and mobile-first branded design ✅ A/B testing and performance reporting Results I have delivered: 💰 $1M+ in email-attributed revenue across DTC clients 📩 84% list growth in 30 days 📈 73% YoY retention increase from one optimized flow I work with: ✅ DTC brands in fashion, beauty, wellness, and lifestyle ✅ Shopify stores at $30K to $100K/month ready to scale retention ✅ Subscription businesses reducing churn and increasing LTV Ready to make email your most profitable channel? Send me a message and let's build your profitable email engine.

🚀 Ready to Get Started Every project gets my personal attention—no shortcuts, no “just another number.” Deadlines met. Goals achieved. Results delivered. Top Rated on Upwork = proven consistency, client satisfaction, and high-quality outcomes. 💼 Experience I am a web developer and digital solutions expert with a track record of building websites and platforms that not only meet but exceed client expectations. I’ve collaborated with small businesses, Fortune 500 companies, nonprofits, municipalities, and global startups—delivering projects that are functional, scalable, and designed for growth. Whether it’s a simple landing page or a complex eCommerce platform, I bring both technical expertise and business strategy to every project. ⭐ Core Specialties eCommerce Development: From small stores (5–10 products) to large-scale shops with thousands of SKUs, advanced filters, and custom add-ons. Responsive Web Design: Mobile-first builds that perform seamlessly across devices. Landing Pages: High-converting, ROI-focused designs. User Experience & Visual Design: Clean, modern layouts that engage and retain visitors. Ongoing Maintenance: Affordable, reliable, and scalable long-term support. WordPress & Elementor: Fast, tailored builds aligned with your brand. 🔑 Why Work With Me You don’t just need a freelancer—you need a strategic partner who understands design, technology, and business growth. Through my company CodeNest (thecodenest.io), I help clients strengthen their digital presence with: ✔️ Web Design & Development – Modern, conversion-driven websites (Shopify, WordPress, WooCommerce, Webflow, custom builds) ✔️ Branding & Visual Identity – Professional logos, brand kits, and graphics that make you memorable ✔️ Social Media Management – Content strategies that grow visibility and engagement ✔️ Creative Media – Video editing, ads, and digital assets that capture attention ✔️ SEO & Marketing – Optimized strategies to improve rankings, traffic, and sales 🎯 What Sets Me Apart Results-first mindset – I focus on ROI, not just visuals. End-to-end service – From strategy to launch, everything under one roof. Clear communication – Transparent, responsive, and collaborative approach. Proven success – 5-star reviews, repeat clients, and long-term partnerships. 🛠 Tools & Technologies Front-End & UI React.js | Next.js | Redux | React Native | HTML5 | CSS3 | JavaScript (ES6+) | TypeScript | Tailwind CSS | Bootstrap | jQuery Back-End & Databases Node.js | Express.js | PHP | Laravel | MySQL | MongoDB | PostgreSQL | Firebase | RESTful APIs | GraphQL E-commerce & CMS Shopify | WordPress | WooCommerce | Wix | Squarespace | Webflow | Magento | BigCommerce | Amazon Seller Central | Etsy | eBay Integrations Cloud & DevOps AWS | Google Cloud | Azure | Docker | Kubernetes | Heroku | Netlify | Vercel | GitHub | GitLab | Bitbucket | CI/CD Pipelines Design & Creative Figma | Adobe Photoshop | Adobe Illustrator | Adobe XD | Adobe Premiere Pro | After Effects | Canva | Sketch SEO & Marketing Google Analytics | Google Search Console | SEMrush | Ahrefs | Yoast SEO | HubSpot | Mailchimp | Meta Ads Manager Project Management & Collaboration Jira | Trello | Asana | ClickUp | Slack | Notion | Microsoft Teams

Most companies do not need more traffic or more leads. They need a conversion system that turns attention into qualified conversations, consistent follow-up, and closed revenue. I help B2B and B2C teams find and fix revenue leaks across the full funnel: landing pages, offers, lead capture, CRM follow-up, sales process, rep execution, and post-call conversion. With 13+ years in sales leadership, Fortune 100 experience, and $100K+ earned on Upwork, I build practical growth systems for teams moving beyond founder-led selling into repeatable, scalable revenue. I can help with: CRO & Funnel Audits Landing page review, offer clarity, lead capture flow, booking friction, conversion bottlenecks, and practical recommendations to improve the path from click to booked call. Sales Strategy & Revenue Audits Pipeline analysis, stage conversion review, sales process gaps, rep performance issues, and clear priorities. AI Sales Workflows Call review, coaching support, smart follow-up, custom outreach, proposal generation, and sales assistant workflows. Sales Enablement & Playbooks Objection handling, call flows, scripts, follow-up frameworks, coaching programs, and repeatable sales motions. Outbound & Lead Generation Systems Cold email, LinkedIn, multi-channel outreach, lead magnets, and qualification assets that prepare prospects before the first call. CRM & Sales Operations HubSpot, Close, and GoHighLevel optimization, pipeline stages, reporting, dashboards, automation, and follow-up workflows. Paid Ads to Sales Alignment Improving the handoff from ad, landing page, form, calendar, CRM, and sales follow-up so qualified leads are not wasted. I approach CRO as revenue optimization, not cosmetic page tweaks. The goal is higher conversion across the funnel, shorter sales cycles, cleaner pipeline visibility, more consistent rep execution, and AI working as a force multiplier instead of another disconnected tool. If your team has traffic, leads, conversations, or reps in motion but revenue still feels inconsistent, I can help you diagnose the gaps and build the system to fix them.

If someone, somewhere, wants your product or service I'll help you reach them. Then I'll help you convert them. I have 10 years of experience in marketing across a variety of disciplines: digital marketing, product marketing, marketing strategy, advertising, branding, attribution, lead generation, integrated campaign planning, grassroots marketing, customer retention, management, and many others. My experience spans a variety of industries, including cybersecurity, software, luxury products and services, education, e-commerce, and SaaS. I am energized by finding creative solutions for organizational challenges and turning a vision of growth into reality.