Hire the Best Customer Service Representatives
in Haiti

Are your customers feeling overwhelmed, frustrated, or on the verge of leaving? That’s where I come in. I’m a trilingual customer support professional based in the Dominican Republic, fluent in French, English, and Haitian Creole. I have experience working with international clients, providing high-quality customer service, support, and outbound calling tailored to diverse business needs. I focus on clear communication, problem-solving, and meeting deadlines all while helping businesses build stronger relationships with their customers and drive growth

I am an highly-motivated employee with over 6 years of experiences on the industry of Customer Service Representative desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently. completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Ready to contribute to a dynamic team and make a positive impact.

I help businesses and busy professionals stay on top of their customers, their admin, and their paperwork, in English, French, Spanish, and Haitian Creole. For more than 6 years I've worked in customer support and as a virtual and executive assistant. I've handled email, live chat, and phone support, booked appointments, managed calendars and inboxes, written reports, run social media, and kept day to day tasks moving so the people I work with can focus on the bigger picture. I also have solid experience supporting an immigration law practice. I prepare and file forms, draft client declarations (asylum, hardship, and others), write letters, communicate with clients and the courts, and keep cases organized from start to finish. If you work in the legal or immigration field, I already know how this works. I know my way around tools like ClickUp, Notion, Canva, Zendesk, Salesforce, Shopify, Asana, Google Workspace, and Microsoft 365. If you use a tool I haven't touched yet, I'll pick it up fast. Here is what you can count on from me: Quick replies and clear, friendly communication Patient customer support that keeps your clients happy and coming back Careful, organized help with admin, scheduling, and paperwork Support in four languages, which matters if you serve French, Spanish, or Haitian Creole speakers Someone reliable who shows up, does the work, and doesn't need to be chased I'm Top Rated on Upwork with a 100% Job Success Score, almost 4,000 hours worked, and a 5-star record. I treat every client's business like it's my own, because to me it is. If you need help with customer support, admin and scheduling, or legal and immigration paperwork, send me a message and tell me what you're working on. I'd be glad to help.

🎉✅ Dear Hiring Managers, Thank you for taking the time to review my profile and learn more about me. ❤️ 👩🏽‍💼 Feel free to call me Cath I am delighted to introduce myself and share how my extensive experience and passion for customer service can benefit your team. ⭐⭐⭐⭐⭐ With over 8 years of expertise in the e-commerce and health industries. I am passionate about delivering exceptional customer support and excel at handling even the most challenging customer interactions with patience and professionalism. 🗣️ 📞 Languages: English French Spanish Haitian Creole 👩🏽‍💻 🖨️Skills and Software Knowledge: BPO Software RingCentral Eyebeam Salesforce Kustomer Gorgias Freshdesk Zendesk Slack Trello Zoom Google Docs Skype 🗃️ 🗄️Work Environment: I work from a dedicated, quiet office space equipped with a laptop and desktop with dual screens, USB headset Reliable fiber optic with RJ45 internet connection. My setup includes a power backup to ensure continuous productivity. There are no pets or distractions in my workspace, ensuring a professional and focused environment. 🫶🏽 In conclusion: 🧳 I am ready to bring my extensive experience and skills to your team. Feel free to reach out to discuss how I can contribute to your project's success. Let's schedule a meeting and explore how I can help you achieve your customer service goals. Looking forward to connecting with you! 📲 Cath. Customer Service Rep.

With over five years of dedicated experience in customer service I will be excited to be a part of your team. My background has equipped me with a deep understanding of business operations, including team leadership, supplier relations, and cross-departmental collaboration. I oversee daily showroom operations, manage staff performance, and ensure seamless coordination with suppliers and fellow managers to drive efficiency and customer satisfaction. My ability to adapt to dynamic environments, resolve challenges proactively, and foster strong professional relationships has been key to my success. Additionally, my fluency in French allows me to communicate effectively in multilingual settings, further enhancing team and client interactions. I am eager to bring my leadership skills, operational expertise, and customer-centric approach to your company. I would welcome the opportunity to discuss how my experience can contribute to your team’s success. Thank you for your time and consideration for my profile. Avec plus de cinq ans d’expérience dédiée au service client, je serais ravie de faire partie de votre équipe. Mon parcours m’a permis d’acquérir une solide compréhension des opérations commerciales, notamment en matière de leadership d’équipe, de gestion des relations avec les fournisseurs et de collaboration interfonctionnelle. Au quotidien, je supervise les opérations du showroom, gère la performance du personnel et assure une coordination fluide avec les fournisseurs et les autres responsables afin d’optimiser l’efficacité et la satisfaction client. Mon aptitude à m’adapter à des environnements dynamiques, à résoudre les défis de manière proactive et à cultiver des relations professionnelles solides a été un facteur clé de ma réussite. Par ailleurs, ma parfaite maîtrise du français me permet de communiquer efficacement dans des contextes multilingues, renforçant ainsi les interactions avec les équipes et les clients. Je suis impatiente de mettre mes compétences en leadership, mon expertise opérationnelle et mon approche centrée sur le client au service de votre entreprise. Je serais heureux(se) d’échanger sur la manière dont mon expérience pourrait contribuer à la réussite de votre équipe. Je vous remercie pour votre temps et votre considération pour mon profil.

I am a bilingual Customer Support Specialist and Administrative Professional with proven experience supporting e-commerce and property management operations remotely. Over the past year, I have worked with a dropshipping e-commerce company handling customer support through Zendesk, Shopify, ShipHero, Gmail, and CRM systems. My responsibilities include managing customer inquiries, tracking orders, processing refunds, handling escalations, and maintaining high customer satisfaction standards in fast-paced environments. In parallel, I have also worked as a Secretary and Administrative Assistant for a property management company, where I handled scheduling, client communication, email management, data organization, and administrative coordination. In addition to customer support and administrative work, I provide: • English ↔ French ↔ Haitian Creole translation • Transcription services • Survey and research assistance • Email and chat support I am detail-oriented, organized, professional, and comfortable following SOPs, managing multiple priorities, and communicating with clients in a clear and efficient manner. Core Tools & Platforms: Zendesk | Shopify | ShipHero | CRM Systems | Gmail | Slack | Google Workspace | Microsoft Office Languages: • English – Native/Bilingual • French – Native/Bilingual • Haitian Creole – Native/Bilingual • Spanish – Basic I am currently seeking long-term opportunities where I can contribute reliable support, strong communication, and a high level of professionalism.