Hire the Best Imex Systems iPay Specialists

I help MSPs keep their service desk moving: tickets resolved and escalated properly, clients answered clearly, and the messy tribal knowledge turned into SOPs and documentation the whole team can actually use. I have spent 10+ years inside MSP operations for US companies: helpdesk L2/L3, escalations, system administration (Microsoft 365, Active Directory, Windows Server, VMware), backup and BCDR, and the toolchain you already run: ConnectWise Manage, Control, and Automate, IT Glue, HaloPSA, NinjaOne, Datto, Meraki, SentinelOne, Proofpoint, Okta. On Upwork that adds up to 6,700+ verified hours and $70K+ earned across 17 jobs, including a 2,290-hour engagement where the client's parting words were that I had become the escalation point for their team. At my last long-term MSP role I was promoted to team lead within 3 months and ran a pod of 4 technicians. My recent MSP work has also continued as direct hires beyond the platform, most recently with a security-focused MSP. Documentation and process work is where I have gone deepest recently. At a security-focused MSP, my role included writing SOPs, documenting processes, and working with management on standards and process improvement. I did this work well before AI existed. Today I also run AI-assisted workflows I built myself (for triage notes, documentation drafts, reporting, and repetitive admin), which means the same documentation cleanup gets done faster and more consistently. I run my own IT services business on these workflows every day, so this is working practice, not theory. What I can take off your plate: - L2/L3 technical support, ticket triage, escalation handling, client-facing updates - SOP writing, process documentation, knowledge base cleanup (IT Glue and similar) - Microsoft 365, Active Directory, endpoint, and backup administration - Network troubleshooting: firewall, VPN, DNS, DHCP, connectivity - AI-assisted documentation and reporting workflows inside your existing tools Practical details MSPs usually ask about: I work US business hours comfortably (years of night-shift experience), and my home office is built for reliability: a high-spec desktop with three monitors plus a MacBook as a backup machine, two independent internet lines (fiber and Starlink), and UPS power backup. If you need someone who can hold the line on tickets today and leave your documentation better than they found it, send me a message.

I help U.S. businesses navigate SMS approval, deliverability, and compliance requirements - reducing the risk of carrier rejections, blocked traffic, and regulatory issues. I specialize in A2P SMS compliance and deliverability, including 10DLC registration, Toll-Free Verification (TFN), and TCPA/CTIA consent audits, as well as diagnosing carrier-level delivery problems. My work focuses on aligning SMS programs with current carrier and regulatory expectations so they can operate and scale responsibly in the U.S. market. If your messages are being rejected, filtered, or delayed - or you’re unsure whether your consent flow and use case will withstand carrier or legal review—I can help assess and correct the underlying issues. What I Do • 10DLC brand & campaign registration (new submissions, rejections, reclassifications) • Toll-Free Verification (TFN) setup and resubmissions • TCPA / CTIA compliance audits (opt-in flows, disclosures, opt-out handling) • SMS deliverability diagnostics (carrier filtering, content flags, throughput limits) • Platform-specific guidance (Infobip, Twilio, GoHighLevel, ClickSend, SimpleTexting) • Compliance-aware SMS automation (webhooks, triggers, rate-limiting, quiet hours)

Are you looking for a reliable Commercial Lines Insurance Virtual Assistant who can help keep your agency running smoothly? With over 5 years of remote experience, I help insurance agencies and brokers reduce their administrative workload by providing accurate, efficient, and dependable policy servicing support. I understand the fast-paced nature of the insurance industry and the importance of delivering timely, error-free work. Here's how I can support your agency: ✔ Issue Certificates of Insurance (COIs) ✔ Complete and process ACORD forms ✔ Handle policy endorsements ✔ Manage policy renewals and follow-ups ✔ Request and track loss runs ✔ Follow up on carrier submissions ✔ Pull and organize policy documents ✔ Provide reliable administrative support for Commercial Lines accounts I take pride in being detail-oriented, organized, and proactive. My goal is to help your team save time, improve efficiency, and provide excellent service to your clients while ensuring policy servicing tasks are completed accurately and on schedule. Whether you need ongoing support or an experienced virtual assistant who can quickly integrate into your existing workflow, I'm committed to becoming a dependable extension of your team. Let's work together to streamline your operations so you can focus on growing your business and serving your clients with confidence.

LiveKit, WebRTC, SIP/VoIP, Electron, AI, video, audio, real-time software development at scale. 600M+ AI call minutes a month (Nucleus). $10M+ ARR EdTech (BrainCert). Enterprise VMS surveillance for 50,000 users (VALT). 𝗙𝗿𝗲𝗲 𝗣𝗥𝗗 𝗳𝗼𝗿 𝗻𝗲𝘄 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀, 𝗳𝗿𝗲𝗲 𝗰𝗼𝗱𝗲 𝗿𝗲𝘃𝗶𝗲𝘄 𝘄𝗶𝘁𝗵 𝗶𝘀𝘀𝘂𝗲 𝗿𝗼𝗼𝘁𝘀 𝗼𝗿 ~𝟱𝟬𝗵 𝘁𝗿𝗶𝗮𝗹 - 𝗳𝗼𝗿 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗼𝗻𝗲𝘀. I'm the CEO of Fora Soft, and personally architect every project. You get an owner accountable for delivery and senior judgment from day one, not a junior learning WebRTC on your budget. ⚠️ DM or invite me - I respond within 2 hours. WHAT I'VE BUILT (selected): → SpeedSpace (LiveKit) - remote video production on LiveKit, WebRTC, and FFmpeg. Makes content for Netflix, HBO, and Electronic Arts. Shown at Paris Fashion Week. → Nucleus .com (SIP/VoIP) - WebRTC and SIP business phone system for the Canadian telecom Fibernetics. 600M+ call minutes a month, 5,000+ businesses, AI voice agents, SOC II, HIPAA. → FRP.live (Electron) - desktop and AI music platform. 720,000+ licensed tracks from Sony, Universal, and Virgin. Used by 12,000+ DJs. → VocalViews .com (WebRTC) - research platform with 1M+ participants, used by Samsung, McDonald's, Google, Netflix, TikTok, Adobe. → Tyxit .com (Electron, audio) - Electron desktop app for sub-30ms live music. Performed at the Montreux Jazz Festival. $1.3M raised, partnered with Karmine Corp. → VALT ipivs .com (Wowza, WebRTC) - video recording, streaming, surveillance SaaS platform. 770+ US organizations, 2,500 IP cameras, 50K+ users. From $1M revenue in the launch year to $9.7M now. 12 years’ partnership. → Live Eye (Electron) - AI retail surveillance. 10K+ locations, $5M+ fraud prevented. → BrainCert .com - the first HTML5 + WebRTC virtual classroom. 100K+ customers, 500M+ classroom mins. → Sprii - €365M+ in live commerce sales. 72K+ live events. → StreamLayer - interactive sports overlays, $14.1M raised. NBC, CBS, Red Bull, Chelsea FC. PROBLEMS I SOLVE (with proof from real projects): • When third-party SaaS gets too expensive at scale: replaced GoogleDocs, Zoom and Discord with a custom LiveKit platform, 2,000 students in one live class (Scholarly: 15,000+ users) • Sub-30ms latency for live music (Tyxit, Electron app: Montreux Jazz) • SIP/VoIP calling at scale: WebRTC-to-SIP bridges, FreeSWITCH, Telnyx (Nucleus, 5K+ businesses) • AI surveillance on Electron desktop apps: $5M+ fraud prevented across 10K+ locations (Live Eye) • AI voice agents processing 600M+ call min/mo (Nucleus) • Secure video conferencing at enterprise scale: up to 500 participants, AES-256 (iMind: used by PwC and national telecoms) • Computer vision: 99.5% face recognition, 500K+ plates/day (Mindbox .ai) • Live commerce at €365M+ sales (Sprii: 72K+ events, 3K+ brands) • Sports tech: Premier League (Vokalo), NBC/CBS/Red Bull (StreamLayer, $14.1M raised) SPEC-FIRST AGENTIC AI: I work spec-first, not vibe-first. As CEO and architect, I write the full spec and architecture before any code. Then my senior team drives AI agents against strict guardrails to build production-grade systems. You get AI speed with the stability of a senior team. TECH I WORK WITH DAILY: ◆ Real-time, video, and audio: WebRTC, LiveKit, MediaSoup, MOQ, Ant, Kurento, Janus, Jitsi, Agora, FFmpeg, GStreamer, Wowza, HLS/DASH, RTMP/RTSP ◆ VoIP and telecom: SIP, FreeSWITCH, Telnyx, Twilio, Vonage ◆ Backend: Node.js, NestJS, Python, Go, PHP, PostgreSQL, MySQL, MongoDB, Redis ◆ Frontend and desktop: Electron, React, Next.js, Vue, Angular, JavaScript, TypeScript ◆ AI/ML: OpenAI API, Whisper, Deepgram, Speechmatics, Amazon Polly, TensorFlow, PyTorch, OpenCV ◆ Mobile: React Native, Flutter, Swift, Kotlin ◆ Infra: AWS, GCP, Azure, Docker, Kubernetes, CI/CD WHO I HELP: • Startups building their first video MVP • Scale-ups hitting WebRTC performance walls • Enterprises needing HIPAA/SOC2 video HOW I WORK: 1. 30-min call – assess your project honestly (including if we're NOT the right fit) 2. Written architecture + estimate within 24 hours 3. Dedicated team assigned within 1 week 4. I stay involved throughout – architecture reviews, tech decisions, escalations WAYS TO ENGAGE: build from scratch, drop in on the hard WebRTC/LiveKit/SIP/Electron modules, or rescue a stalled build. WHY FORA SOFT: 100% JSS, $10M+ earned, 925 jobs, 403K+ hours, 400+ clients across 17+ countries, 20 years in video, audio, and real-time software, Top WebRTC Developer 2022 and Top Telecom Developer 2024, 1 of 400 developers passes our internal selection. CLIENT FEEDBACK: "We've been working together for 10 years and continue. Fora Soft planned and built our entire video SaaS from scratch across web, iOS and Android." - Dustin, CTO @ VALT (50k users, 770 organizations, 2,500 IP cameras) ⚠️ Press Invite or message me. I'll send back a PRD, architecture, and an estimate within 24 hours.

List of the software/services I am familiar with: ✅ Industries I have worked with: • MSP • E-Commerce (Data Analytics) for Software • Customer Service • Medical Billing Services ✅ MSP Tools I have used (recent to previous): • HaloPSA (CRM) • ScreenConnect, NinjaRMM (RMM) • Cytracom (VoIP) • Windows365 (VDI) • KaseyaBMS (CRM) • Kaseya VSA (RMM) • Ring Central (SoftPhone) • AWS (VDI) • ConnectWise (CRM) • ConnectWise Automate (RMM) The applications above are the most recent ones that I have used. Here are the scopes I have covered: ✅ Windows OS troubleshooting and Patch installation updates. ✅ Active Threat, Virus & Ransomware Idea removal. ✅ NAS Synology administration, Installation and Troubleshooting, Folders/Files Management ✅ Printer setup, MFP management troubleshooting ✅ Remote Desktop troubleshooting, Remote Desktop (cloud troubleshooting) ✅ Active Directory Administrator ✅ Backup troubleshooting – Acronis, Windows Backups, Veaam Backups, Replibit Team Leader | Campaign/Account/Client Management: ▚ Metrics Monitoring Management ▚ KPI Management, QBR (Quarterly Business Review) ▚ NPS (Net Promoter Score) builder ▚ Survey Monkey Management If you think I am a good fit for your campaign or company, I'm looking forward to be working with you.

ISP Network Engineer with 10+ years of experience in GPON, MikroTik, Linux, DNS, Email Infrastructure, and Hosting Operations. I have more than 10 years of hands-on experience operating real production environments, including an FTTH network, MikroTik routing platforms, GPON OLT systems, SmartOLT automation, hosting infrastructure, and business email systems. Recently received a 5-star Upwork review for DNS, Email Infrastructure, and Technical Operations support, with client feedback highlighting quality, problem-solving, and technical expertise. My experience comes from real operational environments rather than lab-only setups. I work daily with customer provisioning, PPPoE services, network troubleshooting, DNS management, hosting infrastructure, and email delivery systems. ISP & Network Operations • MikroTik RouterOS Administration • GPON OLT Administration (ZTE C620 / C650) • SmartOLT Deployment & Automation • ONU Provisioning & Troubleshooting • PPPoE Services & Subscriber Management • VLAN Configuration, Routing & Switching • VPN & WAN Failover Solutions • ISP Customer Provisioning & Operations Linux, Hosting & DNS • Ubuntu Linux Administration • VPS & Hosting Management • cPanel & WHM Administration • DNS Troubleshooting & Migration • Cloudflare Administration • SSL Certificates • Website & Email Migration • WordPress Hosting & Troubleshooting Email Infrastructure • Microsoft 365 Administration • Google Workspace Administration • SPF, DKIM, DMARC & MX Records • Email Deliverability Troubleshooting • Email Routing & Forwarding • SMTP Configuration I focus on identifying root causes, solving technical issues efficiently, and building reliable solutions that work in real production environments. Available for GPON, MikroTik, SmartOLT, Linux, DNS, Email Infrastructure, Hosting, WordPress, ISP Operations, and Network Troubleshooting projects.