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I retired in July 2022 and have been working from home on various projects through Upwork. I've just completed an 8 month project annotating videos for a US firm and am looking for work (part time or full time) that I can do from home. My home office is set up with super fast fibre optic NBN connection, secure VPN, Bose noise cancelling headphones and 2 x 24inch monitors. I am a professional and experienced person who can effectively plan and prioritize my work to meet time-critical deadlines with minimal supervision and am always willing to take on added responsibility. I have a keen eye for spelling errors in documents and take pride in ensuring what I produce is of the highest standard and quality. To date I have enjoyed a wide and varied professional career from general administration, secretarial, reception, medical and legal data transcription, medical and legal secretarial to law enforcement, training staff to use various computer programs. My work standards include high personal ethics, versatility, reliability, commitment, and pride in completing tasks to a standard of excellence within time-frames provided. I have the ability and motivation to support a new starter, fellow employee, busy team/s and to mentor staff. I believe in working for my pay no matter what that work might be mundane, repetitive or super exciting. I work well with minimal supervision, I can follow instructions both written or verbal and thrive in circumstances where I am able to run my own work environment. My interpersonal, written, and verbal communication skills are of a high standard, and I can build and maintain relationships at all levels be it peers or management. I am available to start immediately.

I am an Australian, qualified clinical myotherapist, remedial massage therapist, personal trainer, and content writer. I have over 14 years of experience in the clinical, studio, and local sporting clubs’ settings, training, treating and rehabilitating people from all walks of life. On top of this, I ran my own business, The Myo Room, whereby I practice musculoskeletal therapy and personal training both from home, mobile and eventually in a clinical setting. For the past two year I have been creating content for three different websites including, Get Gym Fit, Exercise With Style, and Ruoom Software, writing research-based health, fitness, wellness, and business articles. My strength lies in my ability to research topics and convey information and evidence to my audience in a digestible format.

Hi, I'm Raghave 👋 I've saved my clients 1,000+ hours of manual work by building AI automation systems that handle the repetitive tasks killing their week: anything from lead gen and client onboarding to document automation, content pipelines, and custom internal tools. Recent Wins: → $60k+ savings for a financial advisory firm in Australia. → $50k saved for a legal firm needing to hire an additional admin staff member. → 10+ hours saved weekly for business by automating stripe invoices I work across Make, n8n, Claude, GPT-4, and Zapier, and I build custom API integrations when off-the-shelf connectors don't cut it. From quick single-workflow builds to end-to-end systems connecting 10+ tools, I've shipped it. The longer version (if you've got a minute): Pleasure to meet you! I'm Raghave 👋 an Automation Strategist who builds AI-powered systems for businesses that are tired of paying humans to do robot work. Over the past few years I've built dozens of automations across industries like financial services, marketing agencies, e-commerce, professional services, with one common thread: the client was bleeding hours on admin that didn't need a human touch. A few of my favourite recent builds: - Document automation pipelines: auto-generating contracts, application forms, and reports from CRM data, with AI-driven proofreading and signature placement - Client onboarding systems: end-to-end flows from enquiry to fully onboarded, including payment forms, briefs, and CMS integrations - Automated follow-up sequences: multi-touch email/SMS nurture for leads, signatures, and re-engagement - Custom API integrations: connecting tools that don't talk to each other natively (think SharePoint ↔ Make↔ pdfco ↔ CRMs ↔ accounting platforms) - AI-powered content & data extraction: pulling structured data out of PDFs, emails, and unstructured docs at scale Tools I work with daily: Make, n8n, Zapier, Claude, GPT-4, pdfco, SharePoint, Airtable, HubSpot, Salesforce, Monday, ClickUp, Notion plus most major CRMs, accounting tools, and practice management platforms. If a tool has an API, I can integrate it. Every build comes with 4 weeks of post-launch support because edge cases don't always show up on day one, and you shouldn't have to chase me down when they do.

Need a reliable Virtual Assistant, Airbnb Co-Host, Travel Concierge, or Admin Support Specialist to help manage your business operations smoothly? I help Airbnb hosts, property managers, entrepreneurs, and busy business owners stay organized, responsive, and productive by handling daily operations, guest communication, admin tasks, customer support, and travel coordination. With experience managing 200+ short-term rental properties across platforms like Airbnb, VRBO, and Booking, I understand the importance of fast communication, organization, and excellent client experiences. Beyond property management, I also support businesses with administrative tasks, customer service, scheduling, inbox management, and operational support so they can focus on growth. 𝗛𝗼𝘄 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽: 𝗔𝗶𝗿𝗯𝗻𝗯 𝗖𝗼-𝗛𝗼𝘀𝘁𝗶𝗻𝗴 & 𝗚𝘂𝗲𝘀𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 - Airbnb listing creation and optimization - Fast responses to guest messages - Managing guest inquiries and reservations - Calendar coordination across platforms - Guest check-in and check-out support - Review management and guest follow-ups - Coordinating cleaners and property maintenance - Keeping operations organized for smooth hosting - Available for after hours. 𝗟𝗼𝗻𝗴-𝗧𝗲𝗿𝗺 𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 - Listing creation and optimization - Managing guest or tenant inquiries - Scheduling inspections and repairs - Organizing property records and updates - Coordinating maintenance and operations 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 & 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 - Inbox and calendar management - Data entry and document organization - Customer service support - Research and task coordination - CRM and spreadsheet management 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵: Airbnb, VRBO, Booking, Hospitable, Hostaway, Guesty, Breezeway, Google Workspace, Microsoft Office, Slack, Trello, Asana, Monday, Notion, and more. If you need a reliable Virtual Assistant or Airbnb Co-Host to manage guest communication and daily operations, I’m happy to help. 𝗦𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗼𝗿 𝗰𝗹𝗶𝗰𝗸 “𝗜𝗻𝘃𝗶𝘁𝗲 𝘁𝗼 𝗝𝗼𝗯.”

Hi there! I’m an enthusiastic freelancer with a strong focus on administrative support. I specialize in tasks such as managing schedules, handling emails, organizing documents, preparing reports, and coordinating projects. Skilled with Microsoft Office and Google Workspace, I’m quick to learn new tools and systems to keep operations running smoothly. My goal is to provide reliable, detail-oriented assistance that helps businesses stay organized and on track. Whether it’s ongoing support or a one-time project, I’m ready to help you get things done efficiently and accurately.

Professional Summary Highly experienced and detail-oriented professional with over 15 years of progressive experience across administrative support, customer service, stakeholder engagement, and operations management in both government and private sectors. Proven ability to streamline office procedures, enhance customer satisfaction, and support multi-departmental teams through strong organizational and communication skills. Adept in handling financial transactions, maintaining compliance, and supporting CRM/database systems. Recognized for adaptability, integrity, and a proactive approach to problem-solving and team collaboration. ⸻ Key Skills Administrative & Office Management: Office and Records Management | Calendar Coordination | Multi-Departmental Support | Report Generation | Data Entry | Documentation Customer & Client Services: Inbound/Outbound Communication | High-Volume Call Handling | Customer Engagement | Conflict Resolution | Client Retention | Problem Solving Finance & Operations: Payment Processing | Cash Handling | Bank Reconciliation | Invoicing | A/P and A/R | Account Audits Technology & Systems: CRM | Dynamics 365 | Zendesk | Freshdesk | MTI Dispatch | Microsoft Office | Equifax | Virtual Docket | M7 Accounts | Momentum | SAP Compliance & Governance: Policy Adherence | Compliance Reporting | Investigations | Legislative Knowledge | Partner and Driver Support Soft Skills: Strong Communication | Multitasking | Time Management | Confidentiality | Team Collaboration | Attention to Detail ⸻ Professional Experience Market Administrator Costa Farms and Logistics – Queensland Nov 2024 – Present • Handled administrative duties across multiple departments, including document organization and schedule management. • Processed payments and handled banking tasks with accuracy and confidentiality. • Assisted with financial operations, including invoicing, A/P and A/R, and reconciliations. • Provided key support to Sales Managers, tracking orders and preparing reports. • Ensured timely and accurate data entry into company systems. SAP Partner Engagement Support Operator Docs Specialist 13CABS – Queensland May 2022 – Sep 2024 • Provided administrative and compliance support for network partners, drivers, and operators. • Ensured integrity of partner records and documentation in line with regulations. • Managed key Tiger Fleet responsibilities including pay-ins, key handovers, and account reconciliations. • Utilized platforms such as Dynamics 365, CRM, Equifax, and Momentum to address and resolve queries. • Promoted retention through education, guidance, and relationship building. Client Relations Consultant Department of Transport and Main Roads – Brisbane QLD Nov 2021 – May 2022 • Delivered accurate, timely service through inbound calls, emails, and messaging. • Advised customers on vehicle and vessel registration, licensing, inspections, and assessments. • Ensured high-quality data entry and compliance with government standards and procedures. Virtual Receptionist OfficeHQ – Queensland Jul 2021 – Oct 2021 • Provided professional call handling and message-taking for a variety of clients. • Represented clients’ brands with courtesy and professionalism on all inbound communications. Customer Service Advisor Bupa Australia – Brisbane QLD Jan 2021 – Jul 2021 • Assisted customers with queries related to their health insurance policies. • Provided guidance on benefits and ensured high satisfaction with Bupa’s service offerings. Paralegal / Customer Service Representative / Sales Executive Morton & Associates LLP – New York, NY Jul 2019 – Oct 2020 • Supported attorneys with trademark applications and intellectual property matters. • Handled paralegal, sales, customer service, and data entry responsibilities using platforms like Zendesk and Freshdesk. Councillor Elected LGU Tubigon Bohol – Philippines Oct 2010 – Jul 2019 • Served as a legislative official, leading committees on Women & Children, Youth & Sports, Gender & Development, and Tourism. • Led barangay-level governance for three years. Quality Assurance Specialist Eperformax Contact Center – Cebu City Nov 2007 – Jul 2008 Quality Assurance Specialist Teletech – Cebu City Jun 2006 – Oct 2007 Customer Service Representative Convergys Philippines – Cebu City Sep 2004 – May 2006