Hire the Best Operations Managers
in Australia

I have successfully helped businesses by using data-driven process improvement and assist in: - Automating their back end operations - Drive enterprise improvements and integrate new technology solutions, project, and change management - Reduce operating costs, improve scalability, and faciliate hands off smooth growth - Increased my own Website's AI readability and SEO rank from 30 to 8 within 3 weeks. Notable client results: - 45% increase in customer satisfaction within 1 quarter - $77k in ongoing operating costs sourced with no impact to service, whilst increasing the customer experience - $120K savings in staffing resources 1) Process Automation & Optimization: I design and implement automated systems to eliminate manual repetitive tasks and workarounds. 2) Scalability Blueprint: I review your current tech stack and financial workflows to identify bottlenecks that will limit future growth. I implement standardized procedures and clean up existing data backlogs to ensure your financial records are always investor-ready and ready to absorb a 2x or 5x increase in transaction volume without hiring extra staff. 3) Strategic Financial Reporting: Beyond bank reconciliation and compliance (AR/AP, Payroll, Tax Prep), I provide high-impact reports like Cash Flow Forecasts and KPI Dashboards that allow you to make smart, informed decisions about hiring, inventory, and capital investment. You will have more time to work on the business knowing it can run without your regular oversight. Ready to transform your business? Let’s connect for a free 15-minute consultation to discuss your scaling goals and how we can automate your path to profitability. Send me an invite.

I build compliance management systems that hold up at audit and that teams actually use. I am a certified ISO/IEC 27001:2022 Lead Auditor with over 14 years inside accredited management systems, currently leading national operations and integrated compliance at a NATA-accredited inspection and engineering firm across ISO 9001, 45001, 17020 and 17025. In 2026 I founded Wellfound (wellfound.au), a compliance documentation consultancy for technology and SaaS companies, NDIS providers and registered training organisations. We build the management system you take to certification: ISO 27001, ISO 9001, NDIS Practice Standards or Standards for RTOs 2025. Audit-ready, version-controlled, fixed price, six weeks. What sets the work apart is that it is built from the operator side, not the audit side. I have run the system, sat in the surveillance hot seat and closed the corrective action. That perspective sits in every document we deliver. If your next audit is on the calendar and the documentation is not, let's talk.

I can own the full range of e-commerce operations, from procurement to last mile delivery. Experienced in manufacturing resource and demand planning, experienced in sourcing products from China. I can manage and improve your supply chain by applying advanced data/BI analytics. Microsoft Certified Power BI Data Analyst Associate (2026). Proficient in data engineering, dashboards and data models design, ERP implementation and development (Acumatica). Native English/Russian speaker, fluent in Spanish and Polish. Based in Australia, available during European/Asian hours and US PST afternoons.

I help owners of independent hotels, boutique properties, and any type of accommodation that can be listed online make more money and run their business with ease Most owners wear every hat themselves - revenue, bookings, staff, and struggle navigating the multiple OTAS such as Booking Holdings , Expedia, Agoda, Airbnb, VRBO and lose money as a result. 𝙈𝙮 𝙂𝙤𝙖𝙡: To build you a system for revenue, OTA listings, and daily operations so your hotel earns more and runs smoothly - even when you are not there. You get higher room rates, more bookings, and clear step-by-step playbooks that your team can follow. My goal is to give you back your time and increase your profit so you almost don’t need me after the first project. 𝙒𝙝𝙮 𝙈𝙚? 𝟭. I only work with small independent hotels and boutique properties - exactly like yours - so I know the real problems owners face every day. 𝟮. I am an expert in the tools you already use or need: Cloudbeds, Guesty, SiteMinder, Mews, Pricelabs, and all major OTAs. 𝟯. I have helped owners stop leaving 15-23% of their money on the table with smart audits and fixes. 𝟰. I create custom systems that are easy to follow and deliver real results fast - no guesswork. 𝟱. I outsource parts of big jobs to trusted experts so everything gets done quicker and cheaper for you. 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙄 𝙊𝙛𝙛𝙚𝙧: 𝟭. Revenue Management & Dynamic Pricing - I create custom base rates from your historical data, full competitor analysis, seasonal/event rates, MinLOS strategies, alternate rate plans, and dynamic pricing setup (Pricelabs, Cloudbeds PIE, etc.) to increase revenue and occupancy. 𝟮. OTA Setup & Optimization - I recommend the best OTAs for your location and target market, handle full account creation, room types, photos, descriptions, promotions, discounts, membership tiers, and PMS/Channel Manager mapping so you rank higher and keep more money. 𝟯. Front-End & Back-End OTA Audits - I check what’s working and what’s not, fix photos, amenities, tagging, hidden discounts, wrong rate plans, and stacking issues that cause 15-23% losses before OTA commission. 𝟰. Operations & SOPs - I build complete step-by-step playbooks for guest journey, check-ins, housekeeping, maintenance, revenue processes, and automated communication flows so your team delivers consistent service without guesswork. 𝟱. PMS & Channel Manager Setup - I recommend and fully install the perfect system (Cloudbeds, Guesty, SiteMinder, etc.) based on your size and needs, plus hands-on implementation and training. 𝟲. Rate Disparity, Review & Quarterly Reports - I provide rate disparity reports to stop undercutting, reply to all reviews across platforms with monthly summaries, and deliver quarterly performance reports with competitor insights and a clear plan for next quarter. 𝟳. Full Custom Packages & Ongoing Support - One-off audits, complete hands-on or hands-off setup projects, property-specific consulting, or recurring monthly revenue management and support (the easiest way to keep growing). 𝙄 𝙖𝙢 𝙚𝙭𝙥𝙚𝙧𝙩 𝙖𝙩: 𝟭. PMS & Channel Managers: Cloudbeds, SiteMinder, Guesty, Beds24, Resnexus, Roomify, Hostaway, Mews, OwnerRes 𝟮. OTAs: Booking. com, Expedia, Agoda, Airbnb, VRBO 𝟯. Dynamic Pricing Tools: Pricelabs, Room Price Genie, Cloudbeds PIE, Guesty Pricing Optimiser 𝙃𝙤𝙬 𝙄𝙩 𝙒𝙤𝙧𝙠𝙨: 𝟭. We start with a quick call so I can learn about your hotel, your goals, and your biggest problems. 𝟮. I give you a clear plan with exact steps and expected results. 𝟯. I do all the work - audits, setups, SOPs, pricing changes - while you watch the progress. 𝟰. You get your new system live, plus training and a 30-day check-in, so everything runs perfectly. 𝙔𝙤𝙪𝙧 𝙉𝙚𝙭𝙩 𝙎𝙩𝙚𝙥: It’s time to stop losing money and start running your hotel the easy way. The best thing you can do right now is message me with a few details about your property. I will reply fast and show you exactly how we can help.

Can you sell faster than you can deliver? What's that costing you? If every yes you get leads to your team ready to pick up their pitchforks and rise against you, read on. I'm the operational other-half for rainmaker founders like you: sales and vision dominant, the one who can close the deal but avoids the operational side like the plague. I build the supply side of that equation, so growth feels like freedom, not a bigger fire. The pattern's the same everywhere I've worked. It's all in your head, so nothing moves without you. There's no single source of truth, so nobody can find anything when they need it. Nobody agrees on what "done" looks like, so every job runs differently depending on who's doing it. You say yes before you know if the team can actually deliver it, then everyone stays back fixing it. You haven't sat down and looked at your margins in a while. And every day is reactive: whatever's loudest wins, including your own next big idea. I find the actual bottleneck, not just the symptom you're feeling, and build the fix with you rather than handing you a report. Whatever we build gets documented and handed to your team with real authority to run it, so it's still standing whether I'm in the room or not. $600K to $2.4M in four years for one client. $300K to $1.2M in four months for another, once the fulfillment process actually worked. A $4M redevelopment delivered ahead of schedule and under budget. Sixty-plus staff hired and onboarded through a recruitment system built to run without me in the room. Three sites to six in twelve months, same team, same standard. I build with AI now too. Second brains, Obsidian vaults, Claude plugins and skills, and AI agents doing the manual work your team never had time for, so what I install keeps running long after I'm gone, at a fraction of what a full-time COO costs. Core Expertise: Business Strategy & Systems Design · Strategic Operations Leadership · Performance Optimization · Leadership Team Development · Process Engineering & Automation Sectors I've worked in: NDIS · Aged Care · Healthcare including medical · Fitness · Entertainment · Publishing · Professional services · Financial Services I take on a small number of clients at a time, on retainer, because I build this myself rather than handing you a deck and disappearing. If growth's starting to feel more like crisis management and not fun anymore, send me a message. - Miles Lunde What I've delivered: 🚀 4 x revenue growth in 4 months - $300k to $1.2m increase in monthly sales by fixing the fulfillment process 🚀 4× revenue growth in 4 years ($600K → $2.4M) through systematic scaling 🚀 $4M project redevelopment delivered ahead of schedule and under budget 🚀 10% COGS reduction through team redesign and automation 🚀 60+ staff hired and onboarded through purpose-built recruitment systems 🚀 Doubled business footprint (3 to 6 sites) in 12 months through scalable systems 🚀 $10M P&L accountability across multiple operating entities What makes this different in 2026: I now design my own custom systems. Using AI-augmented workflows, live dashboards, and automated pipelines, I deliver operational infrastructure faster and at a fraction of what a full-time COO costs. Clients keep what I build. It works without me. I have working expereince in using Claude, OpenAI, Vercel, Supabase, Apollo, Instantly, and Github. Shoot me a DM if this resonates with you, M Core specializations: Fractional COO, COO, Chief Operating Officer, Business Advisor, Business Consultant, Operations Systems Expert, Operations Strategist, Integrator, Systems Integrator, Executive Coach, Startup Operations Consultant, Scaling Expert, Fractional COO, Business Advisor, Operations Systems Expert, Integrator, Business Operations, Strategic Planning, Operational Planning, Organizational Design, Business Scaling, Workflow Optimization, Process Improvement, SOP Development, KPI Development, Leadership Team Development, Staff Recruitment & Management, EOS Integrator, Scaling Up, Performance Optimization, Operational Efficiency, Project Management, Change Management, Business Process Mapping, Operational Frameworks, Team Accountability Systems, Monday, ClickUp, Notion, Dashboard Reporting, AI Operations.

Your property management system was supposed to simplify things. Right now, it's creating more work. Reservations overlapping. Guests waiting hours for a reply. Automations half-built. Cleaners showing up to the wrong property. Maintenance requests falling through the cracks. Revenue opportunities being missed because nobody is monitoring occupancy, pricing, or listing performance. You didn't get into short-term rentals to spend your day managing software, vendors, and operational fires. I set up the systems. Then I run the operations. Most STR professionals only do one or the other. I've personally managed 50+ properties across Airbnb, VRBO, and Bookingcom, supporting property owners, STR operators, and management companies with operations management, guest communication, property management, revenue optimization, maintenance coordination, and day-to-day business operations. I'm not learning your pain points from a course. I've lived them. That's the difference. 📌 Here's what changes when you hire me: ☸️ Your PMS finally works the way it should Full setup, optimization, and management of Hospitable, Guesty, Hostaway, and Lodgify. Channel management, automated guest messaging, workflow creation, SOP implementation, pricing integrations, operational triggers, calendar synchronization, and property onboarding. Built properly. Tested thoroughly. Managed daily. ☦️ No double bookings. No gaps. No chaos. Airbnb, VRBO, Bookingcom, and direct booking channels synced, monitored, and stress-tested. Reservation management, calendar management, occupancy tracking, and operational oversight that keeps your portfolio running smoothly. ♒️ Better guest experience. Less work for you. From inquiry to checkout, I manage guest communication, guest satisfaction, issue resolution, review management, refund requests, claims handling, and escalation management. Professional, prompt, and brand-consistent communication that protects your ratings and strengthens your reputation. 🛜 Strong operations behind the scenes. Vendor management, maintenance coordination, cleaner scheduling, inspection tracking, contractor follow-up, reporting, documentation, and process improvement. I proactively identify problems before they affect guests, owners, or revenue. 🧹 Turnovers that run like clockwork. Turno setup and management, cleaner coordination, maintenance scheduling, quality control, and operational follow-through. No missed turnovers. No last-minute surprises. 📈 Revenue and listing performance support. Listing optimization, occupancy optimization, dynamic pricing support, competitor monitoring, booking trend analysis, minimum stay strategies, calendar optimization, and revenue management support using PriceLabs and platform insights. Because high occupancy means nothing if profitability suffers. 📌 Tools I work with daily: Hospitable • Guesty • Hostaway • Lodgify • PriceLabs • Turno • Airbnb • VRBO • Bookingcom • Google Workspace • Slack • ClickUp • Asana • Trello My expertise covers: ✅ Short-Term Rental Operations Management ✅ Property Management ✅ Airbnb Management ✅ Executive Assistance & Administrative Support ✅ Guest Communication & Guest Experience ✅ Vendor & Maintenance Coordination ✅ Revenue & Occupancy Optimization ✅ Listing Optimization ✅ Reservation & Calendar Management ✅ SOP Development & Process Improvement ✅ Team Coordination & Operational Reporting This is my focus. Not general VA work. 50+ properties managed. I know what breaks, what causes operational bottlenecks, what impacts guest satisfaction, and what drives occupancy and revenue growth. ✅ Ready to fix yours? Send me an invite and tell me: • What platform you're using • How many properties you manage • Your biggest operational headache right now I'll review your current setup and identify opportunities to improve efficiency, guest experience, occupancy, and operations — no obligation, no lengthy calls, just clear recommendations and actionable solutions.