Hire the Best Operations Managers
in Australia

I help owners of independent hotels, boutique properties, and any type of accommodation that can be listed online make more money and run their business with ease Most owners wear every hat themselves - revenue, bookings, staff, and struggle navigating the multiple OTAS such as Booking Holdings , Expedia, Agoda, Airbnb, VRBO and lose money as a result. 𝙈𝙮 𝙂𝙤𝙖𝙡: To build you a system for revenue, OTA listings, and daily operations so your hotel earns more and runs smoothly - even when you are not there. You get higher room rates, more bookings, and clear step-by-step playbooks that your team can follow. My goal is to give you back your time and increase your profit so you almost don’t need me after the first project. 𝙒𝙝𝙮 𝙈𝙚? 𝟭. I only work with small independent hotels and boutique properties - exactly like yours - so I know the real problems owners face every day. 𝟮. I am an expert in the tools you already use or need: Cloudbeds, Guesty, SiteMinder, Mews, Pricelabs, and all major OTAs. 𝟯. I have helped owners stop leaving 15-23% of their money on the table with smart audits and fixes. 𝟰. I create custom systems that are easy to follow and deliver real results fast - no guesswork. 𝟱. I outsource parts of big jobs to trusted experts so everything gets done quicker and cheaper for you. 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙄 𝙊𝙛𝙛𝙚𝙧: 𝟭. Revenue Management & Dynamic Pricing - I create custom base rates from your historical data, full competitor analysis, seasonal/event rates, MinLOS strategies, alternate rate plans, and dynamic pricing setup (Pricelabs, Cloudbeds PIE, etc.) to increase revenue and occupancy. 𝟮. OTA Setup & Optimization - I recommend the best OTAs for your location and target market, handle full account creation, room types, photos, descriptions, promotions, discounts, membership tiers, and PMS/Channel Manager mapping so you rank higher and keep more money. 𝟯. Front-End & Back-End OTA Audits - I check what’s working and what’s not, fix photos, amenities, tagging, hidden discounts, wrong rate plans, and stacking issues that cause 15-23% losses before OTA commission. 𝟰. Operations & SOPs - I build complete step-by-step playbooks for guest journey, check-ins, housekeeping, maintenance, revenue processes, and automated communication flows so your team delivers consistent service without guesswork. 𝟱. PMS & Channel Manager Setup - I recommend and fully install the perfect system (Cloudbeds, Guesty, SiteMinder, etc.) based on your size and needs, plus hands-on implementation and training. 𝟲. Rate Disparity, Review & Quarterly Reports - I provide rate disparity reports to stop undercutting, reply to all reviews across platforms with monthly summaries, and deliver quarterly performance reports with competitor insights and a clear plan for next quarter. 𝟳. Full Custom Packages & Ongoing Support - One-off audits, complete hands-on or hands-off setup projects, property-specific consulting, or recurring monthly revenue management and support (the easiest way to keep growing). 𝙄 𝙖𝙢 𝙚𝙭𝙥𝙚𝙧𝙩 𝙖𝙩: 𝟭. PMS & Channel Managers: Cloudbeds, SiteMinder, Guesty, Beds24, Resnexus, Roomify, Hostaway, Mews, OwnerRes 𝟮. OTAs: Booking. com, Expedia, Agoda, Airbnb, VRBO 𝟯. Dynamic Pricing Tools: Pricelabs, Room Price Genie, Cloudbeds PIE, Guesty Pricing Optimiser 𝙃𝙤𝙬 𝙄𝙩 𝙒𝙤𝙧𝙠𝙨: 𝟭. We start with a quick call so I can learn about your hotel, your goals, and your biggest problems. 𝟮. I give you a clear plan with exact steps and expected results. 𝟯. I do all the work - audits, setups, SOPs, pricing changes - while you watch the progress. 𝟰. You get your new system live, plus training and a 30-day check-in, so everything runs perfectly. 𝙔𝙤𝙪𝙧 𝙉𝙚𝙭𝙩 𝙎𝙩𝙚𝙥: It’s time to stop losing money and start running your hotel the easy way. The best thing you can do right now is message me with a few details about your property. I will reply fast and show you exactly how we can help.

I help business owners, coaches, and legal professionals reclaim their time by keeping operations organised, responsive, and on top of things — so nothing falls through the cracks. I work flexibly across UK, AUS, and international time zones, so support is there when you need it. With 8+ years in administration and operations, including 5 years inside a UK global law firm, I bring a level of precision, confidentiality, and deadline-management that's hard to find in general VA support. I also utilise AI tools daily to work faster and more efficiently across admin, research, and communication tasks. Whether you're running a coaching business, a growing company, or a legal practice, I handle the behind-the-scenes work that keeps things running smoothly: inboxes, calendars, client communication, documents, and workflows. Please note: I provide administrative, research, and litigation support services only and do not offer legal advice or legal representation. ------------------------------------------------------------------------------------------------------------------ What I support with: Admin & Operations Managing high-volume inboxes and calendars for multiple stakeholders Acting as the first point of contact for clients — professional, responsive communication that protects your reputation Formatting, proofreading, and quality-checking documents before they go out, so nothing leaves with errors Building and maintaining CRM systems and workflows that keep teams organised Specialised Legal & Paralegal Support Case preparation and document management Court bundles and legal correspondence Deadline tracking and compliance support ------------------------------------------------------------------------------------------------------------------ Tools I use: Clio · Asana · iManage · Adobe PDF · Microsoft Office · Notion · Google Workspace · Monday · Slack · Zapier · ChatGPT · Claude AI ------------------------------------------------------------------------------------------------------------------ Additional support I offer: Alongside admin and ops work, I also enjoy supporting clients with social media and content coordination such as caption writing, scheduling (Instagram, Facebook, TikTok, LinkedIn), Canva graphics, light video edits, and email/newsletter formatting. Happy to fold this in for clients who want it alongside their admin support.

Your property management system was supposed to simplify things. Right now, it's creating more work. Reservations overlapping. Guests waiting hours for a reply. Automations half-built. Cleaners showing up to the wrong property. Maintenance requests falling through the cracks. Revenue opportunities being missed because nobody is monitoring occupancy, pricing, or listing performance. You didn't get into short-term rentals to spend your day managing software, vendors, and operational fires. I set up the systems. Then I run the operations. Most STR professionals only do one or the other. I've personally managed 50+ properties across Airbnb, VRBO, and Bookingcom, supporting property owners, STR operators, and management companies with operations management, guest communication, property management, revenue optimization, maintenance coordination, and day-to-day business operations. I'm not learning your pain points from a course. I've lived them. That's the difference. 📌 Here's what changes when you hire me: ☸️ Your PMS finally works the way it should Full setup, optimization, and management of Hospitable, Guesty, Hostaway, and Lodgify. Channel management, automated guest messaging, workflow creation, SOP implementation, pricing integrations, operational triggers, calendar synchronization, and property onboarding. Built properly. Tested thoroughly. Managed daily. ☦️ No double bookings. No gaps. No chaos. Airbnb, VRBO, Bookingcom, and direct booking channels synced, monitored, and stress-tested. Reservation management, calendar management, occupancy tracking, and operational oversight that keeps your portfolio running smoothly. ♒️ Better guest experience. Less work for you. From inquiry to checkout, I manage guest communication, guest satisfaction, issue resolution, review management, refund requests, claims handling, and escalation management. Professional, prompt, and brand-consistent communication that protects your ratings and strengthens your reputation. 🛜 Strong operations behind the scenes. Vendor management, maintenance coordination, cleaner scheduling, inspection tracking, contractor follow-up, reporting, documentation, and process improvement. I proactively identify problems before they affect guests, owners, or revenue. 🧹 Turnovers that run like clockwork. Turno setup and management, cleaner coordination, maintenance scheduling, quality control, and operational follow-through. No missed turnovers. No last-minute surprises. 📈 Revenue and listing performance support. Listing optimization, occupancy optimization, dynamic pricing support, competitor monitoring, booking trend analysis, minimum stay strategies, calendar optimization, and revenue management support using PriceLabs and platform insights. Because high occupancy means nothing if profitability suffers. 📌 Tools I work with daily: Hospitable • Guesty • Hostaway • Lodgify • PriceLabs • Turno • Airbnb • VRBO • Bookingcom • Google Workspace • Slack • ClickUp • Asana • Trello My expertise covers: ✅ Short-Term Rental Operations Management ✅ Property Management ✅ Airbnb Management ✅ Executive Assistance & Administrative Support ✅ Guest Communication & Guest Experience ✅ Vendor & Maintenance Coordination ✅ Revenue & Occupancy Optimization ✅ Listing Optimization ✅ Reservation & Calendar Management ✅ SOP Development & Process Improvement ✅ Team Coordination & Operational Reporting This is my focus. Not general VA work. 50+ properties managed. I know what breaks, what causes operational bottlenecks, what impacts guest satisfaction, and what drives occupancy and revenue growth. ✅ Ready to fix yours? Send me an invite and tell me: • What platform you're using • How many properties you manage • Your biggest operational headache right now I'll review your current setup and identify opportunities to improve efficiency, guest experience, occupancy, and operations — no obligation, no lengthy calls, just clear recommendations and actionable solutions.

I use data-driven approaches and process to facilitate the optimization of your business operations to enhance efficiencies, reduce operating costs, and introduce opportunities to scale that allow you as Senior Leadership to focus your efforts on business growth. My services are focused on delivering two key outcomes: Impeccable Accuracy, Optimal Customer Experience & Maximum Efficiency. 1) Process Automation & Optimization: I design and implement automated systems to eliminate manual repetitive tasks and workarounds. 2) Scalability Blueprint: I review your current tech stack and financial workflows to identify bottlenecks that will limit future growth. I implement standardized procedures and clean up existing data backlogs to ensure your financial records are always investor-ready and ready to absorb a 2x or 5x increase in transaction volume without hiring extra staff. 3) Strategic Financial Reporting: Beyond bank reconciliation and compliance (AR/AP, Payroll, Tax Prep), I provide high-impact reports like Cash Flow Forecasts and KPI Dashboards that allow you to make smart, informed decisions about hiring, inventory, and capital investment. Client results: - 45% increase in customer satisfaction within 1 quarter - $77k in ongoing operating costs sourced with no impact to service, whilst increasing the customer experience - $120K savings in staffing resources You will have more time to work on the business knowing it can run without your regular oversight. I work alongside service oriented businesses earning with turnovers over $500K. Ready to transform your bookkeeping from a necessary burden into a growth engine? Let’s connect for a free 15-minute consultation to discuss your scaling goals and how we can automate your path to profitability. Send me an invite. My services: ✅ Xero ✅ Bookkeeping (BAS under supervision) ✅ Digital transformation assessments and planning ✅ Continuous improvement planning ✅ Growth Strategy ✅ Operations Consulting ✅ Business Process Automation ✅ Building Training Programs ✅ SOP Creation ✅ File Management ✅ System Creation ✅ System Automation ✅ Efficiency Analysis and Improvements ✅ Project Management ✅ Operations Management

I help Shopify brands launch and grow on Amazon with the right mix of listing strategy, PPC, and operational execution. I have supported Shopify native brands with Amazon launches and scaling, including helping Sky & Sol reach $1.5M/month, Fly Hugz grow to $600K/month, and Hush Glow reach $1M/month through strong marketplace execution, listing improvements, and PPC strategy. What I do best: ✅ Amazon launches for Shopify brands Listing creation, keyword strategy, A+ Content, launch planning, and early growth execution ✅ Amazon PPC management Campaign setup, search term optimization, scaling strategy, budget control, and profitability focus ✅ FBA and FBM operations Inventory forecasting, variation setup, Buy Box monitoring, shipment planning, and catalog management ✅ Growth systems Dashboards, SOPs, reporting structure, and continuous testing to improve performance over time Key achievements: Scaled one brand’s PPC spend from $10K/month to $50K/month while maintaining a ROAS of 5 Helped a beauty brand grow daily ad spend from $500 to $3,500 within a year with a ROAS of 4.1 Helped Hush Glow reach $1M/month through Amazon growth strategy, listing optimization, and PPC execution ✅ Launched 50+ ecommerce brands on Amazon from scratch, covering research, listing creation, launch planning, and ranking support What I can help with: ✅ Amazon PPC management and optimization ✅ Listing optimization and keyword strategy ✅ Product launch planning and ranking support ✅ External traffic strategy for Amazon growth ✅ Inventory forecasting and stock planning As a Top Rated Plus freelancer on Upwork, I focus on practical execution, clean communication, and long term growth. I do not just manage tasks. I help brands build a stronger Amazon channel with a clear strategy behind it. Send me an invite if you want a practical Amazon growth partner who understands both launch and scale.

Hi, I’m Jade – an experienced Project and Operations Specialist with a focus on workflow automation and client success. With over five years of experience in the travel risk management industry, I’ve led global teams, overseen high-pressure operations, and built strong client relationships through consistent communication and trust. I now support businesses in improving their systems and processes through platforms like Make.com, alongside expert project coordination and virtual assistance. Whether you need help managing clients, optimising workflows, or streamlining day-to-day operations, I bring structure, clarity, and a proactive approach to every project. Key Skills: ✅ Project Management & Operations ✅ Workflow Automation using Make.com ✅ CRM & Calendar Management ✅ Client Communication & Relationship Building I’m especially passionate about sustainability, remote work, and supporting purpose-driven businesses. If you're looking for someone reliable, detail-oriented, and solution-focused, I’d love to connect and would be happy to organise a call.