I’m usually the person founders bring in when things are getting messy, too much is sitting in their head, the team needs more direction, and they’re tired of chasing everything themselves.
My role is simple: I help make the business easier to run.
That can mean fixing workflows, creating clearer ownership, managing execution, building SOPs, improving team coordination, spotting bottlenecks, or setting up better systems so things don’t constantly depend on the founder.
Over time, my work has evolved beyond traditional Business Operations Management to combine operational leadership with systems architecture, AI, and automation.
I still love managing what I build, but my bigger focus now is on creating the systems behind the business so things can run more smoothly, predictably, and with less manual involvement.
*What I can own*
✅Operations Architecture & Systems
✅ Business process and workflow design
✅ SOP creation and documentation
✅ Roles, responsibilities, and ownership structures
✅ Operating rhythms and team cadence
✅ Cross-functional workflows and handoffs
✅ Knowledge management and internal documentation
*Execution & Operational Management*
✅ Project, roadmap, and launch management
✅ Team coordination and accountability
✅ Progress, priorities, and bottleneck management
✅ Cross-functional execution
✅ Issue escalation and resolution
✅ Founder and leadership reporting
*AI & Process Improvement*
✅ Identifying repetitive and inefficient workflows
✅ Redesigning processes before automating them
✅ AI-assisted workflow architecture
✅ Automation planning and implementation
✅ Connecting workflows across business systems
✅ Reducing repetitive manual work through AI and automation
My goal is not to add another layer of management. It’s to create an operating environment where everyone knows:
→ What matters
→ Who owns what
→ What happens next
→ Where something is blocked
→ When leadership actually needs to get involved
So instead of constantly asking, “What’s happening with this?”, the founder can remain informed without having to stay involved in every detail.
The transformation I typically work toward:
- Founder chasing everyone → Clear ownership and accountability
- Work living in people’s heads → Documented, repeatable processes
- Constant firefighting → Predictable execution and escalation
- Poor visibility → Clear priorities, progress, and bottlenecks
- Repetitive manual work → Smarter workflows and automation
- Founder-dependent operations → A business that can run without constant founder involvement
I have a Computer Science background and experience across Business Analysis, Project Management, Executive Support, Operations, systems design, and implementation.
That combination means I’m comfortable both zooming out to understand how the business should operate and getting into the details required to actually make the new system work.
I work best with founders who are growing faster than their current operations can support and are ready to replace improvisation with structure.
If your business works but still relies too heavily on you to keep it working, I can help you build the systems behind the next stage.
Nice to connect with you 🙂
Business Operations
Project Management
Administrative Support
Business Analysis
Requirement Analysis
Process Improvement
Business Process Automation
Business Process Management
Business Process Modeling
Process Optimization
Claude
Business IT Alignment
Business Strategy
Human Resource Information System
AI Builder
AI Consulting
AI Implementation
Kyomi C.
Huddersfield, United Kingdom
$35/hr
5.0
1 jobs
I’m an experienced Project & Implementation Manager with an MSc in Project & Operations Management and hands-on experience delivering complex projects from initiation through to implementation and closure.
I help organisations turn unclear requirements, competing priorities and multiple workstreams into structured, achievable delivery plans.
I can support you with:
• Project plans, timelines and implementation roadmaps
• RAID logs, risk registers and issue management
• Project governance and reporting
• Stakeholder mapping and engagement planning
• Action, milestone and dependency tracking
• Process mapping and service improvement
• Project documentation and PMO support
• Digital and operational implementation
• Project recovery and delivery planning
My background includes delivering complex healthcare, workforce and digital transformation projects involving multiple stakeholder groups, operational teams and technical dependencies.
I’m experienced in working remotely with cross-functional teams and translating complex requirements into clear actions, owners, milestones and deliverables.
Tools & approaches: Smartsheet | Microsoft Office | Power BI | Miro | Monday work management | Agile | Waterfall | Hybrid delivery
Whether you need a complete project setup or support bringing an existing project back under control, I can provide practical project management support focused on getting things delivered.
Implementation
Microsoft Office
Stakeholder Management
Project Management
Management Skills
Task Coordination
Scheduling
Communications
Project Planning
Risk Management
Change Management
Process Improvement
Business Process Management
Smartsheet
Biola O.
London, United Kingdom
$99/hr
4.9
25 jobs
Biola is an expert- vetted (top 1% freelancer on Upwork) Management Consultant specialising in digital transformation projects with about a decade of experience. She has deep expertise in business analysis, strategy, business process optimisation, data analysis and visualization. She has worked with top global organisations across several industries including; financial services, healthcare, pharmaceutical, and FMCG.
Biola prioritises her customer's satisfaction and ensures all work is done to the highest quality and standards. She has worked with several Fortune 500 companies and SMES and has undertaken several business analysis and process optimisation roles. Biola has excellent excel and data analytics skills and strong attention to detail. Biola has a Masters Degree in Supply Chain and Logistics Management from the University of Warwick achieved with distinction.
Services offered include:
✳Business Analysis and Strategy✳
- Organisational design
- Business process mining, modelling & engineering
- Requirement gathering & analysis
- Research
✳Management Consulting ✳
- Specialising in business operations, procurement, and IT consultation
- Business change, project management, strategy
- Deliverables such as reports, policies
✳Project Management ✳
- Agile & Waterfall Project Management
- Risk and Issue Management
- Reporting and Escalation
✳Data Science and Analytics ✳
- Data analysis and testing
- Data design and visualisation
- Data extraction / ETL
- Data mining and Management
Biola has worked across industries, sectors and client types from fortune 500 companies to SMEs and starts- ups and public sector. She is able to leverage the skills across industries and tailor and transfer the learnings to other industries and sectors.
⚜ Testimonials from clients ⚜
Jo Mcdowall at ISS - "Biola joined ISS to work on an exciting procurement transformation project and quickly proved herself invaluable to the team. Never afraid to share constructive thoughts and opinions, Biola’s independent yet collaborative approach is much valued in this role.
Her continuous improvement philosophy means she is always curious and determined to improve process, which makes her a great asset when a team is moving quick - she adapts well, is very autonomous and highly trustworthy. Biola has delivered in the area of supplier engagement, supplier training, platform problem solving and internal stakeholder management and I cannot recommend her highly enough. She’s really been thrown in at the deep end in this transformation project, and has continued to impress"
Data Visualization
Microsoft Excel
Data Analysis
Report Writing
Business Analysis
Process Documentation
Management Consulting
Strategy
Quantitative Analysis
Requirement Analysis
Digital Transformation
Process Optimization
Business Process Management
Process Improvement
Sara T.
Stamford, United Kingdom
$75/hr
4.9
48 jobs
Are you seeking a dedicated partner to guide you through every step of your career journey? Whether you're just starting out, aiming for a change, seeking progression, or considering a fresh start, I'm here to assist you with a holistic design-centric approach that places you at the core, effectively addressing your career challenges.
Reach out today for an initial consultation, and I'll provide you with a tailored career action plan to set you on the path towards your professional aspirations.
I also offer an array of comprehensive career services:
🚀 Career Coaching
🔍 CV/Resume Crafting
🤝 Cover Letters
🎯 Evidence-based Portfolios
🔗 LinkedIn Profile Creation
🔍 Job Search Strategy
📚 Interview Strategy
💡 Career Exploration
These services cater to individuals at all stages of their career journey, and I'm enthusiastic about the opportunity to guide you towards success.
RemotaniaTribe
Research & Strategy
Business Writing
People Management
Sourcing
Coaching
Product Management
Relationship Building
Project Management
Leadership Skills
Strategic Planning
Relationship Management
Change Management
PESTEL Analysis
Business Planning & Strategy
SWOT Analysis
Lewis C.
Tiverton, United Kingdom
$75/hr
4.9
49 jobs
I help SaaS companies and growing startups manage client implementations, onboard customers, and build operational systems that scale.
What I do:
- Customer success management and account onboarding
- Technical implementation project management (coordinating vendors, stakeholders, timelines)
- Building SOPs, documentation, and knowledge bases
- Client communication and stakeholder management across global teams
Recent results:
- Managed AI automation rollout across 50 clinic locations → $1.8M annual savings, 67% efficiency gain
- Improved client onboarding process by 40% through documentation and process redesign
- Maintained 90%+ customer satisfaction across high-touch enterprise accounts
- Built and scaled healthtech operations across Indonesia and Australia
I'm best suited for:
- Customer success projects (onboarding, QBRs, renewals strategy)
- Implementation management (coordinating technical rollouts)
- Operations documentation (SOPs, process maps, training materials)
- Stakeholder communication (translating technical concepts to business stakeholders)
I work from Bali (UTC+8) and have 15+ years managing remote teams and client relationships. I'm comfortable with async workflows and can overlap with US/EU time zones as needed.
Tools I use regularly:
Notion, ClickUp, Jira, Airtable, Google Workspace, Slack, various CRM platforms, AI automation tools (GPT, Claude, n8n, Make)
If you need someone who can own client relationships, manage complex implementations, or build operational systems without hand-holding, let's talk.
Customer Relationship Management
Operational Planning
Business Operations
Technical Project Management
Customer Onboarding
Information Technology Operations
Healthcare IT
Healthcare Software
Healthcare Interoperability
Business Analysis
Business Management
Business Process Automation
Rohan Q.
Peterborough, United Kingdom
$35/hr
5.0
6 jobs
Hi, I'm Rohan (Top-Rated Plus Freelancer with 100% JSS), AI Lead at TAFSOL Technologies, where I help startups, SMBs, and enterprises transform their ideas into scalable AI-powered products and custom software solutions.
Whether you need an AI Agent, ChatGPT integration, workflow automation, or a complete AI-powered SaaS platform, I can take your idea from planning to deployment.
We accelerate development using modern AI engineering tools such as Claude Code, Codex, Cursor, Lovable, Bolt.new, and other AI-assisted development environments, allowing us to prototype, iterate, and deliver production-ready solutions significantly faster.
We don't just write code, we help businesses solve real problems with modern technology.
What We Can Build:
✅ Artificial Intelligence & Automation
✅ AI Agents & Multi-Agent Systems
✅ ChatGPT, OpenAI & Claude Integrations
✅AI Assistants & AI Chatbots
✅ RAG (Retrieval-Augmented Generation)
✅ AI Workflow Automation
✅ Voice AI Solutions
✅ AI Document Processing
✅ OCR & Intelligent Data Extraction
✅ Recommendation Systems
✅ Machine Learning & Predictive Analytics
Custom Software Development:
✅ SaaS Platforms
✅ CRM & ERP Solutions
✅ Business Management Systems
✅ Healthcare Software
✅ Logistics & Transportation Platforms
✅ Real Estate Platforms
✅ FinTech Solutions
✅ HR & Workforce Management Systems
✅ Marketplace Platforms
✅ Custom Dashboards & Admin Panels
AI Technologies We Work With:
✅ OpenAI APIs
✅ Claude
✅ LangChain
✅ LangGraph
✅ MCP (Model Context Protocol)
✅ Hugging Face
✅ TensorFlow
✅ PyTorch
✅ OpenCV
✅ Whisper
✅ ElevenLabs
✅ Pinecone
✅ Weaviate
✅ pgvector
✅ FAISS
✅ FastAPI
✅ REST APIs
✅ GraphQL
Our Development Approach:
We begin by discussing your goals, challenges, and long-term vision before proposing the right architecture and technology stack. Once the scope is finalized, we prepare a detailed implementation plan, divide the work into milestones, and keep you updated throughout the entire development process.
Our goal is to build solutions that are scalable, secure, maintainable, and ready for future growth.
Why Clients Choose Us
✅ Dedicated AI & Software Development Team
✅ 200+ In-House Professionals
✅ 1,500+ Successfully Delivered Projects
✅ Experience Working with Clients Across 55+ Countries
✅ Transparent Communication Throughout the Project
✅ Dedicated Project Manager
✅ Agile Development Process
✅ High-Quality Code Following Industry Best Practices
✅ Long-Term Maintenance & Support
✅ Fast Response Time
Industries We Serve:
✅ Healthcare
✅ Finance
✅ Education
✅ Logistics
✅ Manufacturing
✅ Retail & E-commerce
✅ Real Estate
✅ Construction
✅ Hospitality
✅ Legal
✅ Marketing
✅ Government
✅ Startups
✅ Enterprise Businesses
If You're Looking For Help With:
• Building an AI-powered SaaS product
• Creating AI agents for your business
• Automating repetitive workflows
• Developing a custom CRM or ERP
• Building a scalable web or mobile application
• Integrating OpenAI or Claude into your product
• Modernizing an existing platform
• Designing and developing enterprise software
I'd be happy to discuss your project.
Let's connect and discuss your requirements. I'll help you choose the right technical approach, identify potential challenges early, and build a solution that delivers long-term value for your business.
Artificial Intelligence
Machine Learning
OpenAI API
Retrieval Augmented Generation
Deep Learning
AI Agent Development
Computer Vision
Python
Full-Stack Development
Mobile App
Low-Code Development
No-Code Development
AI Development
AI Chatbot
Ecommerce Website
MERN Stack
Laravel
Golang
React Native
CMS Development
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