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Biola is an expert- vetted (top 1% freelancer on Upwork) Management Consultant specialising in digital transformation projects with about a decade of experience. She has deep expertise in business analysis, strategy, business process optimisation, data analysis and visualization. She has worked with top global organisations across several industries including; financial services, healthcare, pharmaceutical, and FMCG. Biola prioritises her customer's satisfaction and ensures all work is done to the highest quality and standards. She has worked with several Fortune 500 companies and SMES and has undertaken several business analysis and process optimisation roles. Biola has excellent excel and data analytics skills and strong attention to detail. Biola has a Masters Degree in Supply Chain and Logistics Management from the University of Warwick achieved with distinction. Services offered include: ✳Business Analysis and Strategy✳ - Organisational design - Business process mining, modelling & engineering - Requirement gathering & analysis - Research ✳Management Consulting ✳ - Specialising in business operations, procurement, and IT consultation - Business change, project management, strategy - Deliverables such as reports, policies ✳Project Management ✳ - Agile & Waterfall Project Management - Risk and Issue Management - Reporting and Escalation ✳Data Science and Analytics ✳ - Data analysis and testing - Data design and visualisation - Data extraction / ETL - Data mining and Management Biola has worked across industries, sectors and client types from fortune 500 companies to SMEs and starts- ups and public sector. She is able to leverage the skills across industries and tailor and transfer the learnings to other industries and sectors. ⚜ Testimonials from clients ⚜ Jo Mcdowall at ISS - "Biola joined ISS to work on an exciting procurement transformation project and quickly proved herself invaluable to the team. Never afraid to share constructive thoughts and opinions, Biola’s independent yet collaborative approach is much valued in this role. Her continuous improvement philosophy means she is always curious and determined to improve process, which makes her a great asset when a team is moving quick - she adapts well, is very autonomous and highly trustworthy. Biola has delivered in the area of supplier engagement, supplier training, platform problem solving and internal stakeholder management and I cannot recommend her highly enough. She’s really been thrown in at the deep end in this transformation project, and has continued to impress"

I help busy leaders turn disorganisation into organisation, cost into profit, uncertainty into clarity by designing and managing scalable operations. As Operations Manager I will fix what is broken, improve what needs to improve, act as your strategic partner. + BUSINESS ADMINISTRATION & OPERATIONS MANAGEMENT: I confidently handle the day-to-day administrative tasks, team coordination, project management and change management to free up your overstretched time. + INFORMATION SYSTEMS ADMINISTRATION: Many years’ experience are backed up by a master’s in information systems management. I will ensure your systems are strategically aligned to business goals. I will ensure data is accurate and GDPR compliant. You will have usable systems, secure data, and operationally efficiency. + PROCESS OPTIMISATION: My training and experience cover: o Analytics, efficiency, productivity, benchmarking, best practice, gap analysis o Process Mapping | Value Stream Mapping | Hierarchical SOPs | Lean Six Sigma o Process Data Mining (descriptive analysis – what’s happening) o Simulation (predictive analysis - what happens when changes are introduced) Clear ownership and responsibility; process optimised and maintained, minimising waste, rework and bottlenecks; streamlined, creating repeatable and efficient systems. + ENTERPRISE KNOWLEDGE MANAGEMENT: Experienced and qualified I capture tacit knowledge (the secret sauce) and create accessible, searchable process and knowledge documents stored in knowledge bases (taxonomies, tagging, metadata), averting organizational memory loss, sharing expertise, and ensuring seamless onboarding.

Are you seeking a dedicated partner to guide you through every step of your career journey? Whether you're just starting out, aiming for a change, seeking progression, or considering a fresh start, I'm here to assist you with a holistic design-centric approach that places you at the core, effectively addressing your career challenges. Reach out today for an initial consultation, and I'll provide you with a tailored career action plan to set you on the path towards your professional aspirations. I also offer an array of comprehensive career services: 🚀 Career Coaching 🔍 CV/Resume Crafting 🤝 Cover Letters 🎯 Evidence-based Portfolios 🔗 LinkedIn Profile Creation 🔍 Job Search Strategy 📚 Interview Strategy 💡 Career Exploration These services cater to individuals at all stages of their career journey, and I'm enthusiastic about the opportunity to guide you towards success. RemotaniaTribe

I help organisations deliver complex IT and integration projects on time, without delays, scope creep, or unnecessary complexity. With 10+ years of experience, including working with Oracle Health, I bring a structured project management approach combined with strong technical understanding. I specialise in managing projects that sit at the intersection of software delivery, system integration, and business operations—where coordination, clarity, and execution matter most. My background covers full project lifecycles, from planning and discovery through to delivery and post-launch support. I’ve led cross-functional teams, coordinated developers and technical stakeholders, managed vendors, and ensured projects stay aligned with business goals while meeting technical requirements. I’m particularly experienced in integration-heavy environments, where multiple systems, APIs, and data flows need to work together reliably. I understand how to manage technical risk, dependencies, and stakeholder expectations without slowing delivery. 🔹 What I Do Best • IT & Technical Project Management Agile and hybrid delivery, sprint planning, risk management, dependency tracking, and stakeholder communication. • System & Integration Projects API-based integrations, healthcare systems, data flows, third-party platforms, and enterprise software environments. • Delivery & Coordination Bridging technical teams and non-technical stakeholders to ensure clarity, accountability, and measurable outcomes. • Process & Operational Improvement Improving delivery workflows, reducing friction between teams, and creating structure where projects are scaling or becoming complex. 🔹 Tools & Methods • Agile / Scrum, Jira, Confluence, Asana, Trello • API & integration project delivery • SDLC, release planning, risk & issue management • Vendor and stakeholder coordination • Remote and distributed team leadership 🔹 Selected Highlights • Delivered SaaS and platform projects supporting 100K+ users with 99.9% uptime • Led integration-focused initiatives within Oracle Health environments • Coordinated cross-functional teams across development, product, and operations • Reduced delivery delays by improving planning, dependency tracking, and communication • Successfully delivered projects from discovery through launch in regulated and complex environments 🔹 How I Work I’m methodical, transparent, and delivery-focused. I don’t overcomplicate projects, and I don’t disappear behind process. Clients work with me because I bring structure, keep momentum, and make sure things actually get finished. If you need a reliable Project Manager or Technical Project Manager to lead delivery, manage integrations, and keep stakeholders aligned, I’m happy to discuss your project.

I help startups and growing businesses design clear strategies, build structured systems, and automate their operations. If you're dealing with unclear product direction, inefficient processes, or too much manual work, I can help you fix it end-to-end. I work across three key areas: 1. Strategy & Product Thinking • Product strategy and feature planning • MVP definition and roadmap development • Business and monetization strategy • System and operational planning 2. Product & Process Documentation • Product Requirement Documents (PRDs) • User stories with acceptance criteria • SOPs and internal process documentation • Workflow and system design 3. Automation & System Execution • Make automation workflows • Zapier integrations • n8n automation systems • Airtable database design & workflows • HubSpot CRM setup & automation • Microsoft Power Automate workflows I’ve worked across HR systems, fintech platforms, procurement tools, logistics products, and digital platforms, helping teams move from scattered ideas to structured, scalable systems. What makes me different is simple: I don’t just give you ideas. I turn them into systems you can actually run and scale. What you can expect: • Clear strategy tied to execution • Structured documentation developers can build from • Automated workflows that save time and reduce errors • Scalable systems that grow with your business If you need someone who can think, structure, and execute, I’m ready to jump in. Key Services Section Services I Offer: • Product & Business Strategy • MVP Scoping & Roadmap Planning • PRD Writing (Features, flows, system logic) • User Stories + Acceptance Criteria • SOP & Business Process Documentation • Workflow Automation (Zapier, Make, n8n) • CRM & Database Setup (Airtable, HubSpot) • Operations & Process Optimization Skills Product Strategy Product Management Business Analysis Workflow Automation Zapier Make com UI path Airtable HubSpot Microsoft Power Automate SOP Writing Process Improvement Agile UX Flow

Ready to elevate your business strategy with a skilled analyst who thrives on problem-solving and driving innovation? With 10+ years of experience in Business Analysis & Strategy, I excel in translating business needs into actionable insights and strategies. As a Professionally certified Business Analyst, I offer advice to support and transform your business structure and master efficient project/software delivery through 👌Stakeholder Management, 👌Internal or External change, 👌Critical Analysis, 👌Gathering Requirements to Build and Manage Implementations, 👌Building Business Cases for Investment Pitches and more! ••••••••••••••••••••••••••••••••••••••••••••••••••••••• 》》》YOU NEED ME IF 🔴 You're struggling to streamline your business processes and improve efficiency. 🔴 Your organization lacks actionable insights for strategic decision-making. 🔴 There's a disconnect between your business goals and operational execution. 🔴 Projects suffer from undefined requirements, leading to scope creep. 🔴 Improving customer satisfaction is a priority, and you require insights into customer needs and preferences to enhance products or services. ••••••••••••••••••••••••••••••••••••••••••••••••••••••• 》》》WHAT I OFFER ✅ Business Analysis & Strategy - Software/Functional/Business Requirements Specification (SRS, FRD, BRD) - Requirement Analysis - User Stories - User Persona Mapping - Situational Brainstorms - Project Initiation Document/Case for Change - Stakeholder Management Plan - Functional Process - Data Analysis - Gap Analysis - Impact Analysis/Assessments - UAT/Regression Testing - Requirements Traceability - Standard Operational Procedures - Much more, just ask.… ✅ Business Process Modeling - Business Process Maps using BPMN (Business Process Model and Notation) - Activity Diagrams - UML Diagrams - Data Flow Diagrams ✅ Business Analysis Consultation: - Understanding the objectives of your business/delivery project - Understanding your roadmap strategy toward success - Understanding the scope of your milestones and targets (including your KPIs and what the scope of your delivery is) - Understanding whether you’re seeking advice or further project support. - Offering Business Analysis Training (Basic and Advanced Level) ••••••••••••••••••••••••••••••••••••••••••••••••••••••• 》OTHER 👉Tools: MS Visio, Draw.io, Balsamiq, Miro, SQL, Trello 👉Domains: Healthcare, CRM, SaaS, Wellness & Beauty, Fintech 👉Skills: Requirements Specification, Requirement Analysis, Technical Writing, Wireframing, Business Analysis, User Stories, Project Management, Data Analysis, Business Process Modelling, SRS, FRD, BRD ••••••••••••••••••••••••••••••••••••••••••••••••••••••• 》》》NEXT STEPS Connect with me for a complimentary initial consultation. I am just a message away!