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🚀Top Rated Customer & Technical Support Specialist with 6+ years of experience supporting customers, troubleshooting technical issues, and improving business processes for US-based companies. My background includes customer support, technical support, healthcare, dental SaaS, insurance operations, and workflow automation. Most recently, I worked for 3 years with a US-based dental technology company, providing customer and technical support, resolving software issues, assisting users, and ensuring a seamless customer experience. I specialize in: ✅ Customer Support • Email, Chat, and Phone Support • Customer Onboarding & Training • Ticket Management • Customer Success & Retention • Escalation Handling ✅ Technical Support • Software Troubleshooting • User Account Support • Issue Investigation & Resolution • System Configuration Assistance • Documentation & Knowledge Base Creation ✅ Insurance & Administrative Support • Claims Follow-Up • Denial Management • Payment Posting • Insurance Verification • Customer Account Management ✅ Automation & Process Improvement • Zapier & Make Automations • Jotform & Typeform Development • CRM Integrations • Workflow Optimization • Automated Notifications & Follow-Ups Tools & Platforms: Zendesk • Freshdesk • HubSpot • Salesforce • Jotform • Typeform • Zapier • Make • Google Workspace • Microsoft Office • Slack • Asana • ClickUp Why clients hire me: ✔ Strong written and verbal communication ✔ Reliable and responsive ✔ Detail-oriented and organized ✔ Fast learner and problem solver ✔ Experienced with US-based customers and business processes If you're looking for someone who can support your customers, resolve technical issues, improve workflows, and become a valuable long-term member of your team, I'd be happy to discuss your needs. Let's connect.

IT Infrastructure & Security Engineer | 3CX | FortiGate | VMware | Microsoft 365 | Networking I help small businesses and MSPs keep their IT infrastructure reliable, secure, and available. With experience across IT support, networking, VoIP, firewalls, virtualization, Microsoft 365, servers, monitoring, backups, and security, I can troubleshoot existing environments, deploy new solutions, and provide ongoing technical support. What I can help you with: IT Support & Helpdesk * Remote IT support and troubleshooting * Tier 1–3 technical support * Windows and endpoint issues * User onboarding and offboarding * Printer, application, and connectivity issues * Ticket management and documentation * Ongoing IT support for businesses and MSPs 3CX & VoIP * 3CX deployment and administration * V18 to V20 migration * SIP trunk configuration * IVR, queues, extensions, and DID routing * IP phone provisioning * SBC configuration * Call routing and troubleshooting * SIP registration, NAT, RTP, and connectivity troubleshooting FortiGate & Network Security * Firewall deployment and configuration * Firewall policies and NAT * SSL-VPN and remote access * Split tunneling * VLANs and network segmentation * Web filtering * Firewall hardening * Access control and security best practices VMware & Virtualization * VMware ESXi and vCenter administration * Virtual machine deployment * P2V and V2V migrations * VM performance troubleshooting * Host maintenance * Virtual infrastructure support Backup & Disaster Recovery * Veeam configuration * Backup monitoring and health checks * Restore testing * Backup troubleshooting * Disaster recovery planning for virtualized environments Microsoft 365 & Server Administration * Microsoft 365 administration * Exchange Online * User and mailbox administration * Intune device enrollment and management * Endpoint management * Active Directory * Windows Server administration * RHEL/Linux administration Networking * Network design and deployment * Switching and routing * VLAN configuration * Wi-Fi troubleshooting * Network monitoring * Connectivity and performance troubleshooting * Infrastructure optimization How I work: I focus on identifying the root cause of an issue rather than applying temporary fixes. I use structured, ITIL-aligned practices for incident management, troubleshooting, changes, and documentation. You can expect clear communication, practical troubleshooting, proper documentation, and regular updates throughout the project. Whether you need one urgent issue resolved, a new infrastructure deployed, or an engineer for ongoing IT support, I can work with your existing environment and processes. Send me a message with your issue, project requirements, or current environment. I'll review what you need and provide a clear approach and next steps.

✨ Third-Party Integrations Expert | SellerCloud, ChannelAdvisor, NetSuite & More ✨ Hello! My name is 𝐀𝐬𝐚𝐝 𝐊𝐡𝐚𝐰𝐚𝐣𝐚 and I’m a Third-Party Integration Specialist with over 6 years of experience helping eCommerce businesses automate and scale their operations. I specialize in integrating and optimizing SellerCloud, SellBrite, Baselinker, ChannelAdvisor/Rithum, CommerceHub, DSCO, Marketplace Connect, CED Commerce, NetSuite Oracle, GoFlow, Easy Commerce, SellerChamp, LitCommerce, Channable, Channel Gate, SPS Commerce, Zoho Inventory, and other marketplace automation tools. I have successfully streamlined inventory, orders, and multi-channel listings across platforms like Amazon, eBay, Walmart, Etsy, Shopify, BigCommerce, TikTok Shop, and more, ensuring seamless operations and maximum efficiency. --------------------------------------------------------------------------------------------------------------------------- 💼 𝐖𝐇𝐀𝐓 𝐈 𝐂𝐀𝐍 𝐃𝐎 𝐅𝐎𝐑 𝐘𝐎𝐔: ◆ Third-Party Integrations – Seamlessly connect marketplaces and automation tools to streamline your operations. ◆ Marketplace Integration – Link Amazon, eBay, Walmart, Shopify, and more to SellerCloud & other tools. ◆ Bulk & Manual Listing Creation – Optimize and manage listings, including variations. ◆ Product Mapping & Bundles – Ensure accurate mapping and create bundle/shadow listings for better exposure. ◆ Inventory & Warehouse Management – Automate stock updates and sync with FBA, 3PL, and in-house warehouses. ◆ Order & Shipping Automation – Optimize fulfillment, carrier integrations, and tracking across platforms. ◆ Custom Reports & Analytics – Generate insightful reports to enhance efficiency and boost sales. ◆ Ongoing Maintenance & Support – Handle system updates, troubleshoot issues, and provide continuous improvements. …and much more, tailored to your business needs! --------------------------------------------------------------------------------------------------------------------------- 💼 𝐖𝐇𝐘 𝐖𝐎𝐑𝐊 𝐖𝐈𝐓𝐇 𝐌𝐄? ◆ Integration-First Approach – Focused on seamless automation to improve business efficiency. ◆ Step-by-Step Execution – Well-planned strategies to minimize risks and maximize results. ◆ Transparent Communication – Regular updates and progress reports to keep you in the loop. ◆ Deadline-Driven – I meet deadlines without compromising on quality. ◆ Professional Work Ethic – Dedicated, detail-oriented, and committed to success. --------------------------------------------------------------------------------------------------------------------------- ✨ 𝐅𝐑𝐄𝐄 𝐓𝐑𝐈𝐀𝐋 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐋𝐄 - Let my work speak for itself before you commit! ✨ 💰 Rate is negotiable depending on the project scope💰 📅 𝐀𝐕𝐀𝐈𝐋𝐀𝐁𝐋𝐄 𝟕 𝐃𝐀𝐘𝐒 𝐀 𝐖𝐄𝐄𝐊: Let’s schedule a call and discuss how I can help grow your eCommerce business! Best Regards, Muhammad Asad K. 𝐘𝐨𝐮𝐫 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 & 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭!

Hello! I am a Medical Billing and Revenue Cycle Management (RCM) professional with 8+ years of experience supporting healthcare providers, clinics, and multi-specialty practices within the U.S. healthcare system. My work focuses on managing the entire billing cycle in a structured and accurate way — from patient eligibility and charge entry to claim submission, denial resolution, and payment follow-up. I aim to help healthcare practices maintain steady cash flow, minimize claim rejections, and ensure compliance with insurance and CMS billing standards, including proper ICD-10 and CPT usage. Throughout my career, I have handled both independent responsibilities and team-based operations, including workflow coordination, high-volume billing accounts, and communication with insurance payers across different specialties. 🚀 Areas of Expertise I provide full-cycle Revenue Cycle Management services, including: • Complete Medical Billing Operations • Insurance Eligibility & Benefits Verification • Clean Claim Submission (CMS-1500 / UB-04) • Denial Management, Appeals & Claim Corrections • Accounts Receivable (AR) Follow-up and Aging Management • Payment Posting and ERA/EOB Reconciliation • Prior Authorization Processing and Referral Handling • Provider Credentialing and Enrollment (CAQH, PECOS) • ICD-10, CPT, and HCPCS Coding Support • HIPAA-Compliant Data Handling and Documentation 🏥 Healthcare Experience I have worked with a wide range of specialties, including: Internal Medicine | Family Practice | Behavioral Health | Psychiatry | Psychology Dermatology | Cardiology | Orthopedics | Podiatry | Physical Therapy Urgent Care | Laboratory Services | DME | Pain Management | Telehealth Workers’ Compensation and No-Fault (PIP) Billing I am also comfortable adapting to new specialties and workflows quickly based on client needs. 💻 Systems & Software Experience eClinicalWorks | Kareo/Tebra | AdvancedMD | NextGen | Office Ally Athenahealth | ModMed | CollaborateMD | DrChrono | Medisoft TherapyNotes | Practice Fusion | SimplePractice 🌐 Insurance & Payer Knowledge Medicare | Medicaid | BCBS | Aetna | Cigna | UnitedHealthcare Humana | Tricare | Molina Healthcare | Commercial and State Insurance Plans 📊 What I Have Achieved In my professional experience, I have consistently contributed to: • Increasing clean claim rates through accurate billing review • Reducing outstanding AR by improving follow-up processes • Strengthening revenue cycle performance for healthcare practices • Supporting billing teams with training and workflow improvements • Assisting with successful credentialing and payer enrollment processes 💡 What You Can Expect ✔ Reliable and accurate billing support ✔ Strong understanding of U.S. insurance and CMS guidelines ✔ Focus on reducing denials and improving reimbursements ✔ Organized workflow and clear communication ✔ Commitment to improving overall revenue cycle performance.