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Certifications: Dell Boomi Certified MuleSoft Certified Agile Certified SAP BTP Certified Professional Summary: With over 18 years of experience in designing, developing, and architecting integration tools, I specialize in Dell Boomi, MuleSoft, Sterling Integrator, webMethods, and Celigo. I have a proven track record of successfully completing integration projects for both SMB and enterprise clients. My expertise spans across various industries including healthcare, retail, logistics, and banking. Key Deliverables and Expertise: EDI Expertise: Extensive experience with EDI for 18 years. Completed 150+ integration projects on Upwork. Strong knowledge of EDI documents such as 837, 835, 270/271, 834, 204, 210, 214. SAP BTP experience : We have developed BTP integrations to talk to SAP HAHA cloud to GET cost centres , Budget , Timesheet , Transactions , OrganizationalStructure,Resource Allocation,Project Code and sent to the Clients product APIs. We have also help them to monetize this solution and publish this whole solution in accelerator hub for clients SAP customer to use. Healthcare Integration: Worked with clearinghouses like Ingenix and Zirmed, and payers such as AETNA, MEDICAID, and CHPL. Implemented solutions with open-source tools like Mirth Connect, ensuring HIPAA compliance. Logistics Integration: Developed scalable and reusable EDI interfaces for logistics. Certified integration and platform expert with experience in API, SFTP, AS2, AS4. Successfully migrated a major trucking and logistics company’s on-prem Atom to MCS cloud, including architecture, implementation, and support. Retail Integration: Integrated systems like NetSuite, SAP, ZOHO, Shopify, and ShipStation into the order life cycle using Dell Boomi, MuleSoft, Sterling Integrator, webMethods, Celigo, and Workato. Expertise in EDI documents including 850, 860, 855, 856, 846, 947, 940, 944. Additional Skills: Dell Boomi & MuleSoft: Certified Architect and Developer with in-depth design and development experience. Open Source Middleware: Implemented Mirth Connect with best practices for healthcare. DevOps: Experienced with Terraform for Azure platform setup. NetSuite: Full implementation of NetSuite ERP and CRM, including data migration and custom report development. Engaged in requirements gathering, process workflow creation, and user training. EDI & HL7: Proficient in EDI X12 claims and remittance advice messages, HL7 V2x and V3 CDA architecture XML messages. Custom Solutions & Training: Developed custom solutions for web and CRM applications. Conducted Business Acceptance Testing and provided extensive training to end users. Some services we offer : 1. Healthcare Data Integration Platform: Develop a platform that connects various healthcare systems ensuring seamless data exchange, focusing on compliance with HIPAA and other regulations. 2. Cloud Migration Services for Logistics: Offer services to migrate logistics companies from on-premise solutions to cloud-based platforms, improving scalability and efficiency. 3. Retail E-Commerce Integration Suite: Create a suite of integrations that connect popular e-commerce platforms like Shopify and SAP with various CRMs and ERPs, enhancing order management. 4. Automated Compliance Checker: Develop a tool that automatically verifies EDI documents against industry standards, reducing manual compliance checks. 5. SAP BTP Accelerator Packages: Build specialized accelerator packages for SAP BTP that cater to specific industries, aiding clients in rapid deployment and integration. 6. Training Workshops and Tutorials: Offer workshops or create tutorial content for professionals looking to upskill in integration tools like Dell Boomi and MuleSoft.

Professional Summary Highly experienced and detail-oriented professional with over 15 years of progressive experience across administrative support, customer service, stakeholder engagement, and operations management in both government and private sectors. Proven ability to streamline office procedures, enhance customer satisfaction, and support multi-departmental teams through strong organizational and communication skills. Adept in handling financial transactions, maintaining compliance, and supporting CRM/database systems. Recognized for adaptability, integrity, and a proactive approach to problem-solving and team collaboration. ⸻ Key Skills Administrative & Office Management: Office and Records Management | Calendar Coordination | Multi-Departmental Support | Report Generation | Data Entry | Documentation Customer & Client Services: Inbound/Outbound Communication | High-Volume Call Handling | Customer Engagement | Conflict Resolution | Client Retention | Problem Solving Finance & Operations: Payment Processing | Cash Handling | Bank Reconciliation | Invoicing | A/P and A/R | Account Audits Technology & Systems: CRM | Dynamics 365 | Zendesk | Freshdesk | MTI Dispatch | Microsoft Office | Equifax | Virtual Docket | M7 Accounts | Momentum | SAP Compliance & Governance: Policy Adherence | Compliance Reporting | Investigations | Legislative Knowledge | Partner and Driver Support Soft Skills: Strong Communication | Multitasking | Time Management | Confidentiality | Team Collaboration | Attention to Detail ⸻ Professional Experience Market Administrator Costa Farms and Logistics – Queensland Nov 2024 – Present • Handled administrative duties across multiple departments, including document organization and schedule management. • Processed payments and handled banking tasks with accuracy and confidentiality. • Assisted with financial operations, including invoicing, A/P and A/R, and reconciliations. • Provided key support to Sales Managers, tracking orders and preparing reports. • Ensured timely and accurate data entry into company systems. SAP Partner Engagement Support Operator Docs Specialist 13CABS – Queensland May 2022 – Sep 2024 • Provided administrative and compliance support for network partners, drivers, and operators. • Ensured integrity of partner records and documentation in line with regulations. • Managed key Tiger Fleet responsibilities including pay-ins, key handovers, and account reconciliations. • Utilized platforms such as Dynamics 365, CRM, Equifax, and Momentum to address and resolve queries. • Promoted retention through education, guidance, and relationship building. Client Relations Consultant Department of Transport and Main Roads – Brisbane QLD Nov 2021 – May 2022 • Delivered accurate, timely service through inbound calls, emails, and messaging. • Advised customers on vehicle and vessel registration, licensing, inspections, and assessments. • Ensured high-quality data entry and compliance with government standards and procedures. Virtual Receptionist OfficeHQ – Queensland Jul 2021 – Oct 2021 • Provided professional call handling and message-taking for a variety of clients. • Represented clients’ brands with courtesy and professionalism on all inbound communications. Customer Service Advisor Bupa Australia – Brisbane QLD Jan 2021 – Jul 2021 • Assisted customers with queries related to their health insurance policies. • Provided guidance on benefits and ensured high satisfaction with Bupa’s service offerings. Paralegal / Customer Service Representative / Sales Executive Morton & Associates LLP – New York, NY Jul 2019 – Oct 2020 • Supported attorneys with trademark applications and intellectual property matters. • Handled paralegal, sales, customer service, and data entry responsibilities using platforms like Zendesk and Freshdesk. Councillor Elected LGU Tubigon Bohol – Philippines Oct 2010 – Jul 2019 • Served as a legislative official, leading committees on Women & Children, Youth & Sports, Gender & Development, and Tourism. • Led barangay-level governance for three years. Quality Assurance Specialist Eperformax Contact Center – Cebu City Nov 2007 – Jul 2008 Quality Assurance Specialist Teletech – Cebu City Jun 2006 – Oct 2007 Customer Service Representative Convergys Philippines – Cebu City Sep 2004 – May 2006

Hi there, I am a dedicated and passionate Human Resources (HR) professional actively seeking to advance my career in the HR field. I hold a Bachelor of Business degree with a major in Human Resource Management, which has equipped me with a comprehensive understanding of HR principles and practices. My professional background encompasses a diverse range of experiences in both internal and external HR, including recruitment, industrial relations, employment relations, HR advisory, and consultancy roles. I offer the ability to work autonomously and collaboratively in a team-oriented environment, a profound understanding of company values and stakeholder engagement, expertise in managing the employee lifecycle, and a proven track record of driving process improvements. Additionally, I possess strong analytical skills, enabling me to identify opportunities and resolve issues within complex systems and processes. I am committed to continuous learning and can adapt to intricacies in methodologies, systems, and processes. Moreover, my experience in handling complex matters has instilled in me a high level of dedication and loyalty to foster a positive and progressive organisational culture. As an HR Professional with exemplary interpersonal skills and abilities, I am confident in my capacity to immediately contribute to your organization's productivity. I am well-equipped to provide valuable support in the following areas: * Facilitating negotiations with employee representatives and management to establish fair and mutually beneficial working arrangements. * Assisting in the development and implementation of Modern Awards and Enterprise Agreements to comply with legal standards and industry best practices. * Managing employment contracts, ensuring they are legally compliant and outlining clear terms of employment, including roles, responsibilities, compensation, and benefits. * Developing and enforcing workplace policies, including anti-discrimination, equal opportunity, health and safety, and grievance procedures. * Overseeing talent acquisition efforts by conducting interviews, selecting qualified candidates, and aligning recruitment strategies with organizational needs and values. * Designing and implementing training programs to enhance employee capabilities and facilitate career growth opportunities. * Handling employee relations matters, addressing concerns, managing grievances, and fostering open communication between management and staff. * Ensuring compliance with employment laws and internal policies to mitigate legal risks and maintain a fair and compliant workplace. * Identifying and developing potential future leaders within the organiSation through succession planning initiatives. * Implementing performance appraisal systems to assess employee contributions and align individual goals with organisational objectives. * Promoting employee engagement through effective communication, feedback mechanisms, and recognition programs. * Collaborating with the Fair Work Commission to resolve disputes and ensure compliance with workplace regulations. * Conducting resume and cover letter reviews, and if needed, drafting these documents to ensure they are tailored and impactful. * Preparing candidates for interviews, enabling them to showcase their skills and strengths effectively. * Assisting with various aspects of the application process to enhance the chances of success. * Offering comprehensive HR support, providing expertise in managing human capital and related strategies. * Undertaking administrative tasks and delivering virtual assistance services with utmost efficiency. Should you have any further questions, please do not hesitate to reach out. Kind regards, Puja

I’m a Senior Full-Stack Developer and Digital Solutions Specialist with over 15 years of experience building scalable websites, business systems, and cloud solutions for companies across Australia, the US, and Europe. I help businesses design, build, improve, and maintain modern digital platforms that are reliable, secure, and built to scale. My experience ranges from corporate websites and enterprise CMS platforms to custom business applications and cloud infrastructure. I focus on delivering clean architecture, high-performance solutions, and long-term maintainability — not just quick fixes. Core Technical Skills Backend & Application Development - .NET / ASP.NET Core - C# - REST APIs - SQL Server - Entity Framework - Microservices architecture CMS & Website Development - Kentico CMS / Xperience by Kentico - WordPress development - Custom CMS integrations - Website migrations and rebuilds Cloud & Infrastructure - Microsoft Azure - Azure App Services - Azure Functions - Azure Storage - CI/CD pipelines - Performance optimization Frontend - HTML5 - CSS3 - JavaScript - Responsive web design Digital & Business Services - Website architecture - SEO improvements - Performance optimisation - Digital strategy consulting - Ongoing technical support What I Can Help You With ✔ Full website builds ✔ Kentico CMS development & migrations ✔ Custom business software tools ✔ API development and integrations ✔ WordPress website development ✔ Azure hosting & cloud architecture ✔ Website performance optimisation ✔ Fixing complex technical issues ✔ Long-term website maintenance Experience I have delivered solutions for corporate organisations, agencies, startups, and growing businesses, including large enterprise platforms and custom digital systems. Projects I work on often involve: complex CMS implementations high-traffic websites system integrations cloud-based applications performance and security improvements My Approach I focus on: • clear communication • reliable delivery • scalable architecture • long-term maintainable code Clients work with me because they need a dependable developer who understands both technology and business outcomes.

I specialize in enhancing customer experience and streamlining processes across various industries, with over 14 years of expertise in HR, logistics, and manufacturing. My analytical skills and multilingual capabilities enable me to lead data-informed decision-making and continuous improvement initiatives. I have successfully collaborated with diverse stakeholders to optimize operations and drive measurable performance gains. My experience in CRM systems and project coordination allows me to transform complex workflows into efficient, scalable solutions. Whether you're looking to refine your customer engagement strategies or improve operational frameworks, I am ready to leverage my skills to help you achieve your goals. Let's connect and discuss how I can contribute to your success.

✅ I generated $4.3M in combined revenue growth by developing AI automation workflows for SMBs. ✅ I built credibility through my experience at top-tier firms like PwC, Philips, and an ASX-listed startups. ✅ I managed $22M+ in sales budgets, demonstrating strong financial leadership and strategic oversight. ✅ I saved $3.24M+ in operational costs by spearheading AI-driven strategic initiatives. ✅ I enhanced operations by implementing over 1,367 AI and automation workflows across key business processes. ✅ I boosted efficiency by 37% through leading digital transformation across 5+ countries. ✅ I hold certifications including MindStudio AI Expert, PMP, SAFe 6.0 SPC, and am a 6x Salesforce Certified professional. ✅ I deliver solutions using tools like n8n, Make.com, Lindy.ai, Zapier, Xero, Shopify, MindStudio, Replit, GHL (GoHighLevel), ClickUp, Monday.com, Airtable, Notion, Salesforce, and Mulesoft. Hi, I'm Germán 👋 🚀 I’ve driven $4.3M in revenue growth + managed $22M+ sales budgets by implementing AI and Automation across multiple business processes! 🚀 Message me to discuss how I can help your business grow through automation and strategic solutions! ****** The Longer Version: Great to meet you! I’m Germán, a consultant with 19+ years of experience in driving business growth, digital transformation, and process automation. Clients value my ability to deliver measurable financial results, having managed sales budgets exceeding $22M and achieved $4.3M in revenue growth for global organizations. I’ve also worked with an ASX-listed company, leading strategic initiatives to fuel expansion and efficiency. My expertise spans technology, government, and utilities sectors, where I’ve directed multi-country digital projects and integrated systems like Salesforce, MuleSoft, n8n, Make.com, and Zapier. I excel at turning complex challenges into growth opportunities, delivering results like $3.24M in cost savings through automation and a 37% efficiency increase on a $2M+ project. What You’ll Get When You Work With Me: ✅ Strategic growth planning, backed by my experience managing $22M+ sales budgets. ✅ AI and automation strategies using no-code/low-code tools to cut costs and boost efficiency. ✅ Expert system integrations with platforms like Salesforce, MuleSoft, n8n, Make.com, Zapier, Xero, Shopify, MindStudio, Replit, GHL (GoHighLevel), ClickUp, Monday.com, Airtable, Notion, etc. ✅ Operational optimization through scalable digital solutions. ✅ Clear, results-focused leadership to align technology with your business goals. I’m fluent in English, Spanish, and Portuguese, and my certifications—MindStudio AI Expert, PMP, SAFe 6.0 SPC, and 6x Salesforce—ensure I bring cutting-edge expertise to every project. I’m passionate about helping businesses grow through innovation, and I’m excited to bring that energy to your project. Let’s connect to discuss how I can drive growth and savings for your organization. Looking forward to collaborating and bring solutions to your organization with zero risk! Best regards, Germán P.S. If your industry, tools or goals aren’t listed above, feel free to reach out—I love diving into new challenges and delivering value through tailored solutions.