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I am a results-driven AI Solutions Architect and Customer Support Expert with over 10 years of experience in high-volume environments. I bridge the gap between complex technical systems and seamless user experiences. My expertise includes AI integration, automation engineering, and managing escalated customer support workflows. I am passionate about optimizing business processes through AI-driven insights, technical documentation, and proactive problem-solving. Whether you need to streamline your support operations, implement AI solutions, or improve customer satisfaction, I bring a strategic, hands-on approach to every project. Let’s connect to discuss how we can elevate your business systems and customer success.

🇺🇸 US eCommerce & Service Business Focus 💰 ROI Obsessed (Clients average 3–5× ROAS) 📈 $1M+ earned on Upwork | $60M+ in ad spend managed 👥 786+ projects completed | Top Rated Plus 🎯 Performance Max • Shopping • Merchant Center • Tracking Setup Do you want to generate more Google Ads revenue and high-quality leads, without wasting budget? That’s where I come in. As a Google Ads Certified Specialist, I help Shopify & eCommerce brands scale profitably through: ✨ Performance Max campaign optimization 🛍️ Google Shopping & Merchant Center feed setup 📊 Conversion tracking (GA4, GTM, Enhanced Conversions) 🎥 YouTube & Display Ads for brand lift 🔍 Advanced keyword & audience targeting 📅 Monthly scaling, reporting, and A/B testing ⚡ Proven Results from My Case Studies: ✅ 152% sales increase for a fashion retailer while keeping a $3 ROAS ✅ $70K revenue lift and nearly 2,000 purchases for a supplement brand ✅ 300% growth for a fashion advertiser via enhanced tracking & Merchant Center optimization 📚 Industries I Serve: 🛒 eCommerce / Shopify 🏥 Medical & Cosmetic ⚖️ Legal Services 💼 Financial & Consulting 💬 Let’s Talk Invite me to your project or message me for an account audit. I’ll show you exactly how we can increase your ROAS, fix conversion tracking, and unlock new growth potential before you even hire me.

"TECHNICAL WRITER/ SOP/USER GUIDES/ FUNCTIONAL AND TECHNICAL EXPERT DOCUMENTATION SPECIALIST" With Over 9+ years of experience as SAP Business Analyst/ SAP Archiving Consultant/ Technical Writer/ Document Specialist I am expert in the below skills. Expert in Process Flow diagrams, Flowchart Experienced in creating process flows, swim lane diagrams, Gap Analysis, Requirements gathering Process flows, Functional/technical specifications Experience in L1and L2 Production support activities, root cause analysis, analyzed and escalated issues and documented step by step corrective measures. Created Technical Specification documents and Functional requirement documents. Experienced in business processes mapping, fit to standard, UAT & SIT testing and cutover processes using the SAP Activate program methodology. Collaborate with users and IT to establish and enhance understanding of business processes in our systems. Created user stories, Process flow diagrams, Test cases. Created process Flows and SOP for healthcare Company. Collaborate with analysts and developers to understand complex technical procedures and translate them into clear, actionable steps. Project Management Expertise: 1. Managing multiple agile teams 2. Sprint planning, scope, estimation, and retros 3. Hands-on JIRA, Trello, Redmine, ClickUp, Asana 4. Client onboarding, standups, and delivery reviews 5. Risk mitigation and schedule optimization 6. Full project lifecycle: kickoff to launch 7. QA and UAT coordination 8. Agile, Scrum, and Kanban execution Industries Worked In: 1. HealthTech 2. E-Commerce Skills Snapshot: * Project & Product Management * QA (Mobile, Web, Desktop) * Business Analysis * Documentation: SRS, FRS, BRD, User Manuals * Team Leadership * Client Communication * Virtual/Executive Assistance * Agile/Scrum Facilitation * System Configuration & Support Good Team player and self-starter with excellent work prioritization, communication, coordination, documentation, Project Planning and Interpersonal Skills. I have completed all my assigned projects within time. Also I always take a pro-active approach when I am doing my projects.Client satisfaction is my number one priority and I offer strong determination to achieve great results.

My name is Ahmed Saad Malik, a Senior Business Analyst with over 12 years of experience delivering results across government, healthcare, and enterprise domains. I specialize in analyzing complex business needs, documenting detailed requirements, and supporting cross functional teams to implement scalable, process driven solutions. I bring strong expertise in both Agile and Waterfall project environments, with hands on experience in business process improvement, system integration, EDI transactions, and digital transformation projects. My work ensures that organizations meet strategic goals, regulatory requirements, and operational efficiency benchmarks. 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬: 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐚𝐧𝐝 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: • Business Requirements (BRD, FRD, SRS, RTM) • Functional and Non Functional Specifications • Use Cases, Workflow Diagrams, and Gap Analysis • JAD Sessions, Stakeholder Interviews, and UAT Coordination • Policy and Compliance Alignment (HIPAA, CMS, State and Federal Guidelines) Industry and Project Experience • Government Systems and Public Programs (Medicaid, SNAP, TANF, CHIP) • Digital Transformation and System Modernization • EDI Integration (837, 835, 834, 820), FHIR APIs, and ETL Pipelines • Legacy System Decommissioning and Cloud System Adoption • Payer Systems, Case Management Platforms, and Internal Applications 𝐓𝐨𝐨𝐥𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬: • Project and Collaboration Tools: JIRA, Azure DevOps, SharePoint, Confluence • Documentation and Analysis: Microsoft Visio, Word, Excel, PowerPoint, Lucidchart • Technical Tools: SQL, XML, Postman, Microsoft TFS 𝐒𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: 𝐎𝐡𝐢𝐨 𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐨𝐟 𝐌𝐞𝐝𝐢𝐜𝐚𝐢𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬: • Led business analysis efforts for cross agency systems including MSY, CEMS, OTCT, and CLUMPS • Defined user stories, maintained backlogs, and coordinated with stakeholders in Azure DevOps • Authored user guides, onboarding materials, and testing documentation • Supported implementation of technical enhancements and compliance alignment 𝐊𝐞𝐭𝐭𝐞𝐫𝐢𝐧𝐠 𝐇𝐞𝐚𝐥𝐭𝐡 𝐍𝐞𝐭𝐰𝐨𝐫𝐤: • Managed requirements for API integration using FHIR standards • Conducted SQL based data analysis and gap assessments • Partnered with cross functional teams to execute regulatory compliance projects 𝐂𝐚𝐫𝐞𝐒𝐨𝐮𝐫𝐜𝐞: • Delivered multi state Guiding Care implementation for Medicaid care management • Managed Epics, Features, and Stories in JIRA in coordination with Agile delivery teams • Aligned system workflows with Home and Community Based Services and enterprise policies 𝐒𝐭𝐚𝐭𝐞 𝐨𝐟 𝐖𝐢𝐬𝐜𝐨𝐧𝐬𝐢𝐧: • Supported projects across Medicaid, SNAP, TANF, and ACA programs • Created traceability matrices, validated HIPAA EDI data, and managed backend testing • Contributed to operational performance improvements and process optimization 𝐎𝐩𝐭𝐢𝐦𝐚 𝐇𝐞𝐚𝐥𝐭𝐡 𝐚𝐧𝐝 𝐅𝐢𝐝𝐞𝐥𝐢𝐬 𝐂𝐚𝐫𝐞: • Executed EDI integration, clearinghouse migration, and provider system improvements • Facilitated JAD sessions, developed process flows, and supported issue resolution 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: • Certified Business Analysis Professional™ (CBAP), 2025 • Project Management Professional (PMP), 2023 • Professional Scrum Master I (PSM I), 2019 • Scrum Product Owner Certification, 2018 • Salesforce Admin Certification, 2021 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: • Master of Science in Computer Science – Montclair State University, New Jersey • Bachelor of Science in Computer Systems Engineering – Bahauddin Zakariya University, Pakistan If you are seeking a Senior Business Analyst who combines strategic insight with practical execution, I am ready to support your project. I offer a track record of delivering detailed documentation, facilitating stakeholder alignment, and supporting successful system implementation across a wide range of industries.

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

Profile: Technocrat, a team leader and team player, organized, self-driven, flexible to change, creative & innovative, diverse and inclusive, excellent communication skills, and proven working experience with fast paced multinationals and high-profile organizations. To explore opportunities that utilize information technology to offer customer focused products and services, service delivery, operational excellence. I'm currently looking for remote technical tasks, AI bots trainings, Data Science Consultation, Machine Learning, Deep Learning, BERTGenerative AI, AI Chatbot, ChatGPT, LangChain, and LLM Prompt Engineering roles among others.