Hire the Best Zendesk Specialists in Washington

I implement and optimize support systems for growing teams. Hands-on execution and strategy included. WHAT I DO: → Zendesk/Intercom setup, customization & workflow configuration → Support process implementation & team training → Ticket backlog cleanup & operational firefighting → QA program execution & quality monitoring → Knowledge base creation & documentation → Performance reporting & metrics dashboards RECENT WINS: - Cleared 300+ ticket backlog in 2 weeks for enterprise software company - Built QA framework improving team scores from 68% to 92% - Created 200+ training documents & SOPs for startup support team - Managed 60,000+ legacy ticket resolution (30% → 82% CSAT improvement) - Reduced resolution time from 72 to 48 hours across 200+ agent organization IDEAL PROJECTS: ✓ Zendesk/Intercom setup & workflow configuration ✓ Ticket backlog cleanup & queue management ✓ Training program development & team onboarding ✓ Knowledge base buildout & content creation ✓ QA spot checks & quality monitoring (ongoing) ✓ Process documentation & SOP creation ✓ Reporting dashboards & metrics tracking setup PLATFORMS I WORK IN: Zendesk (expert) • Intercom (expert) • Salesforce • Freshdesk • Help Scout • Discord • Slack WORK STYLE: Hands-on, minimal meetings needed. I can jump into your system and start delivering value immediately. Available for 20-30+ hrs/week across multiple clients. Perfect for short-term implementation projects or ongoing optimization work. SKILLS: Customer Support, Zendesk, Intercom, Customer Service, Technical Support, Process Optimization, Documentation, Training & Development, Quality Assurance

I've grown and led the customer support teams for many prominent e-commerce businesses! Is yours next? Nine years of experience providing outstanding remote customer support for busy and prominent e-commerce stores. Five years of experience as administrative support and transcription both in office and remotely for two reputable Seattle, Washington law firms. Three years of experience providing customer support for a busy education app start-up company, working directly with teachers and parents all over the world. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Strategic relationship and partnership-building skills with teammates and customers -listen attentively, solve problems creatively, and use tact and diplomacy to achieve win-win outcomes. Experienced with Zendesk, Gorgias, Fresh Desk, Help Scout, AgoraPulse, Shopify, Adobe Acrobat, and Microsoft Office software, including Outlook, Word, and Excel.

I have extensive experience supporting web, software and mobile applications in the past. A well experienced specialist in the fields of Technical Support and Customer Service, I’m a former employee of droidbox, G2 Crowd ( a Chicago based start up tech company), Acompli email app (now Outlook in iOS Appstore/Google Playstore), Delivrd.com and LastPass.com (by Logmein/ GoTo.com), world’s leading password manager as of today with 30 million subscribers. I have also experienced supporting small to medium sized tech companies on Amazon, eBay., Shopify and Magento ( 4-5 yrs). Slack, Helpshift, XSellco/ Reply manager, Zendesk/ Zopim chat, Drift, LiveAgent, Linnworks, Teamviewer, Netsuite and Salesforce are some of the web platforms that I have used in the past. I can help you in providing your clients and customers with the help and assistance that they need. Contact me if you're looking for an employee that fits the skills and the services that I offer.