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Virtual Assistant | Canva Design | Content Writing | Social Media & Admin Support 👋 Hi there! I'm a multi-skilled freelancer offering virtual assistance, content writing, and simple design solutions to help busy entrepreneurs, small business owners, and teams stay productive and on brand. I specialize in streamlining day-to-day tasks, improving online presence, and crafting clear, engaging content — all while delivering reliable, high-quality support. 🧰 What I Can Help You With: Virtual Assistance: Admin support, email management, calendar scheduling, internet research, data entry Content Writing: Blog posts, SEO-friendly articles, product descriptions, newsletters, proofreading Graphic Design (Canva): Social media posts, eBooks, flyers, Instagram story templates, business cards Social Media Management: Post scheduling, hashtag research, caption writing, profile optimization Basic Website Support: WordPress edits, Shopify product uploads, landing page formatting 💡 Why Work With Me? I’m detail-oriented, a fast learner, and easy to communicate with You’ll get on-time delivery, every time I treat every project with care as if it were my own business Whether you're a startup founder, busy coach, or e-commerce seller, I can jump in and lighten your load. Let’s work together and make your day easier — send me a message!

Need someone who can help keep your business organized and support your marketing? That’s where I come in. I help business owners, coaches, and eCommerce brands stay on top of operations while improving customer communication and email marketing performance. Whether you need help managing day-to-day tasks, supporting projects, or improving your Klaviyo email marketing, I bring a reliable, organized, and results-focused approach to every project. Here’s how I can help: Email Marketing Support: - Klaviyo account audits - Email flows & automations - Campaign setup and scheduling - Audience segmentation - Pop-up optimization - Email performance reviews - Customer retention support Virtual Assistant / Operations Support / Project Manager: - Inbox and calendar management - Project and task coordination - Client communication and follow-ups - Team coordination - Document creation and SOPs - Research and reporting - Scheduling and admin support - Content scheduling and marketing assistance What you can expect when working with me: - Clear and professional communication - Strong attention to detail - Reliable follow-through with honesty - Proactive support - Someone who can help bring structure to moving parts in your business - Someone willing to learn and adapt I understand that many business owners don’t just need “another freelancer” they need someone dependable who can step in, stay organized, and help things move forward. If you’re looking for support with email marketing, admin, operations, or project coordination, I’d be happy to help.

Most of my work happens in the space between a client asking, “What’s happening?” and the delivery team trying to get the work out the door. I make that space calmer. At GEM Solutions, I was the main point of contact across up to 15 active client accounts. I handled client questions, onboarded new customers, managed escalations, coordinated with designers and developers, tracked deadlines, reviewed work before delivery, and made sure open issues were followed through rather than quietly forgotten. I also built much of the system behind that work. The agency was relying heavily on WhatsApp messages, verbal handovers, and scattered information, so I built its ClickUp workspace from scratch. That included project templates, custom statuses, task ownership, deadlines, intake forms, milestone tracking, reminders, and QA workflows. I wrote 14 practical SOPs covering onboarding, client communication, CRM workflows, QA, invoicing, and handover. I also introduced a clearer bug-reporting process using reproduction steps, screenshots, priorities, and assigned owners. This helped reduce average issue-resolution time from around five days to under two, while proactive client updates reduced chasing messages by roughly 60%. More recently, I supported a short workflow project with Tailwind.ai, translating onboarding and CRM requirements into an Asana build containing 21 main cards and 136 subtasks. The work involved mapping dependencies, surfacing missing decisions, and turning a broad process into something the team could actually follow. Before that, I ran my own media studio for six years. Every client relationship was my responsibility from the first conversation through delivery and ongoing support. I handled proposals, contracts, timelines, feedback, invoices, contractors, technical issues, and the occasional difficult conversation nobody particularly wanted to have. I can help with: Project coordination, timelines, risks, and follow-ups Client onboarding and ongoing communication Customer support, escalations, and issue ownership ClickUp and Asana workspace organisation CRM administration in Zoho One, HubSpot, and Salesforce QA testing, bug tracking, and delivery checks SOPs, process documentation, and internal knowledge bases Remote team, developer, designer, and freelancer coordination Inbox management, meeting notes, and action tracking Website, CMS, form, and browser troubleshooting My background in teaching also gave me something that translates surprisingly well into client work: patience. I know how to explain unfamiliar information clearly, adjust to different communication styles, and stay calm when someone is frustrated or confused. I work well with minimal supervision, shifting priorities, and businesses where the documentation is still being built. I do not need everything to be perfectly organised before I begin. Organising it is often the reason I am there. If you need someone who can keep clients confident, keep the team moving, and improve the system while doing the work, that is where I fit best.

I am a detail-oriented freelancer specializing in data entry, Microsoft Excel, and document formatting. I help businesses keep their information clean, organized, and accurate so they can focus on more important tasks. My services include data entry, Excel spreadsheet work, PDF conversion, creating fillable PDF forms, and general administrative support. I work carefully, follow instructions well, and always aim to deliver error-free results on time. I am comfortable handling large amounts of data, maintaining accuracy, and working with tools like Excel, Word, and Google Docs. I also communicate clearly and respond quickly to messages. If you need someone reliable for data entry, Excel work, or document handling, I’m ready to help.

🥇Top Rated Freelancer across 6 platforms 🥇70x 5-star 100% jobs completed across America and Europe 🥇Google SEO and PPC Certified, along with Scada Engineering and AZ-900 and SC-900 Cloud 🥇Award Winning Writer for Amazon Prime TV Shows (The Boys) Ive performed various Business Growth and Digital Marketing efforts, both as an external resource and internal resource for major corporations and SME's. This need usually arises when teams have newer or less skilled permanent staff who need guidance, or current marketing and outbound efforts are not bringing in enough ROI. Teams need to have a Cinderella shoe-to-foot CMO/Lead Generation Expert to ensure that their business objectives are understood, upheld, and reached. I would love to assist you with: 🎯Paid Digital Marketing - META/PPC/LSA/DRIP/EM/SMM 🎯Digital Marketing Strategy to be seen more and get more ROI around Conversions. 🎯 High-Level Content that strokes SEO/AEO/GEO/REO algorithms 🎯Advanced brownfielding strategies through existing clients, to be used to garner new clients 🎯Lead Generation and Email Sequencing Activities (I have my own Seamless.AI license)

Growth Marketing Strategist | B2B Content, Lead Generation & Recruitment I help B2B companies generate more leads, improve conversions and build stronger teams through practical marketing, business development and recruitment systems. Are you struggling with inconsistent lead generation, low-converting content, an underperforming sales pipeline or difficult-to-fill roles? I bring more than 14 years of experience across growth marketing, B2B content, recruitment, business development and operations. I can help you develop the strategy, implement the work and manage the process through to measurable results. I have supported more than 70 businesses across SaaS, technology, recruitment, professional services, healthcare, education, construction, accounting and specialist technical services. Unlike consultants who only provide recommendations, I work as a hands-on growth partner. I identify the highest-priority opportunities, build the required systems and help your team execute them. GROWTH MARKETING AND CONTENT I can help you with: • B2B growth and marketing strategy • Lead-generation and customer-acquisition campaigns • LinkedIn marketing and founder thought leadership • Content strategy and monthly content calendars • Website copy, landing pages, blogs and SEO content • Email marketing, nurture sequences and re-engagement campaigns • Brand positioning, messaging and value propositions • Marketing funnels and conversion improvement • HubSpot, CRM and marketing workflow optimisation • Campaign planning, coordination and performance tracking RECRUITMENT AND TALENT ACQUISITION With extensive recruitment and executive-search experience, I can support: • Candidate sourcing and direct headhunting • LinkedIn Recruiter and Boolean searches • Candidate screening and interviews • Recruitment pipeline and ATS management • Job descriptions and SEO-friendly job advertisements • Candidate communication and interview coordination • Recruitment process development • Specialist, technical and hard-to-fill vacancies • Talent mapping and proactive candidate pipelines BUSINESS DEVELOPMENT AND REVENUE GROWTH I also help businesses create structured systems for generating and converting opportunities through: • Business development strategy • B2B lead-generation systems • Sales pipeline development and management • Prospect research and targeted outreach • Client follow-up and re-engagement • Strategic partnership development • Sales and marketing alignment • Customer retention campaigns • Growth planning for startups, agencies and service businesses SELECTED RESULTS • Helped businesses more than double conversion rates • Built six-figure sales and opportunity pipelines • Reduced inefficient marketing activity and unnecessary spend • Improved recruitment processes and candidate quality • Developed scalable marketing, content and outreach systems • Delivered more than 100 marketing, recruitment and growth projects WHY CLIENTS CHOOSE TO WORK WITH ME • Top Rated Upwork freelancer • 100% Job Success Score • More than 14 years of commercial experience • Strategic thinking combined with hands-on execution • Clear, professional written and verbal communication • Experience working with UK, US, European, Australian and South African teams • Able to take ownership and work independently • Comfortable managing strategy, implementation and project coordination My tools include HubSpot, GoHighLevel, LinkedIn Recruiter, Sales Navigator, WordPress, Elementor, Canva, ClickUp, Google Workspace, Microsoft 365 and a range of CRM, ATS and marketing platforms. LET’S DISCUSS YOUR PROJECT Send me a message outlining: • Your current challenge • The outcome you want to achieve • Your preferred timeline I will respond with a practical recommendation on what should be prioritised first and how I would approach the project.