Hire the Best German Specialists
in the United Arab Emirates

I was born in Egypt and hold a Bachelor's degree in Linguistics (German & English) from Ain Shams University. My experience includes customer service roles in both call centers and retail. At Vodafone Germany (Egypt-based), I managed customer inquiries via email, chat, and calls in English and German, while also serving as a go-to support for colleagues. Additionally, I completed an ITI course covering business phone etiquette, email writing, and MS Office skills. I have also managed website content, ensuring accurate translations and timely updates. In Dubai, I worked as a tour guide at Dubai Frame (Dubai Municipality) in Arabic, English, and German before being promoted to handle marketing and social media. Feel free to contact me.

I am a Senior Customer Support Representative & Client Experience Specialist with 5+ years of experience in customer communication, client support, sales, lead generation, and remote operations. I specialize in conducting professional outbound calls, engaging with customers and businesses, collecting valuable feedback, qualifying leads, and maintaining accurate customer records. I have experience working with international clients and supporting companies in improving customer relationships and business processes. My expertise includes: ✅ Customer Outreach & Engagement • Outbound calling and customer follow-ups • Customer feedback collection and market research • Professional communication with clients and business representatives • Lead generation and qualification • Appointment setting and client relationship management ✅ CRM & Data Management • Updating and managing customer databases • Tracking call outcomes, statuses, and insights • Preparing reports and maintaining organized records • Working with CRM systems and online collaboration tools ✅ Tools & Platforms: • CRM Systems: HubSpot, Zoho CRM, Salesforce, Bitrix24, Zendesk, Freshdesk • Communication Tools: Zoom, Microsoft Teams, Slack, WhatsApp Business • Productivity Tools: Google Workspace, Google Sheets, Microsoft Office, Notion, Trello, Asana, ClickUp, Monday com • AI & Automation Tools: ChatGPT, Claude, Openclaw, and AI-powered productivity tools I am fluent in Arabic and English, and I also speak German, allowing me to communicate effectively with diverse clients and international markets. I am comfortable working with structured scripts while adapting conversations naturally based on customer responses. I pay close attention to details, maintain accurate reporting, and deliver reliable results in remote work environments. My goal is to help businesses strengthen customer engagement, collect actionable insights, and improve their outreach and growth strategies.

Hello, thank you for checking out my profile, let me just briefly introduce myself. I am a native German and experienced in translating & proofreading from English to German. I am currently working as a Customer Service Manager, who goes above and beyond to ensure customer satisfaction. With my high quality service I deliver best customer experience. I am well-organized & self motivated and have excellent written and verbal communication skills. I am certified in Digital Marketing and e-commerce, as well as Salesforce. I pride myself on being extremely professional and aim to always deliver my job well before a deadline. Thank you for your time and I look forward to working with you.

WordPress Developer & Elementor Expert | 6+ Years | SEO, AEO & GEO Specialist — I Build Sites That Get Found and Convert I'm a WordPress developer and Elementor Pro specialist with 6+ years of experience, having worked on 30+ WordPress websites across different industries — from full builds and redesigns to targeted SEO and quick fixes. I build fast, mobile-responsive, SEO-friendly WordPress websites using Elementor Pro, Kadence, Astra, BeTheme, and most major page builders and themes. Beyond development, I specialize in Technical SEO, On-Page SEO, and increasingly in AEO (Answer Engine Optimization) and GEO (Generative Engine Optimization) — making sure your business gets cited by AI tools like ChatGPT, Perplexity, and Google AI Overviews, not just ranked in traditional search. Not every project needs a full rebuild. My work has ranged from complete WordPress website design and development from scratch, to full site redesigns, to SEO-only engagements, to small targeted fixes — a broken slider, a header/footer issue, a plugin conflict. I scope the job to what you actually need. Core services: Custom WordPress development & Elementor Pro website design WordPress theme customization (Kadence, Astra, BeTheme, Divi, Flatsome) Website redesigns, landing pages, and Figma/PSD/Adobe XD to WordPress Technical SEO, On-Page SEO, Schema Markup (FAQPage, HowTo, LocalBusiness) AEO & GEO — content structuring for AI search visibility WordPress speed optimization & Core Web Vitals WordPress migration, maintenance, bug fixes, and plugin troubleshooting Why clients choose me: 6+ years, 30+ WordPress projects delivered Sites loading under 3 seconds; landing pages with up to 40% conversion improvement Clear communication, honest scoping — I won't turn a small fix into a big invoice One of the few WordPress freelancers actively working in AEO/GEO, not just traditional SEO Message me with what you need — a new site, a redesign, an SEO/AEO audit, or a quick fix — and I'll give you a clear answer on scope and timeline before we start. WordPress services includes: WordPress Custom Code (HTML5/CSS3/PHP) WordPress Plugin WordPress Website Wordpress Customization WordPress Security WordPress SEO Plugin WordPress On-Page SEO WordPress Off-Page SEO WordPress Lead Pages WordPress site maintenance Website Speed Optimization WordPress Landing Page WordPress BeThemes WordPress Donation Page WordPress Website Design WordPress Malware Removal PSD to WordPress WordPress Landing Pages design and development WordPress Themes Customization Website Migration WordPress Development Website Redesign WordPress Theme Customization WordPress Bugs and Error Fix WordPress Backup WordPress Installation WordPress Optimization Elementor WordPress Consultation WordPress Migration On-page, off-page and Technical SEO SEO, AEO , GEO Search Engine Optimization Answer Engine Optimization Generative Engine Optimization

Highly experienced Medical Representative with demonstrated and professional history of working in the international pharmaceutical industry through online means, CRM and field ones. Skilled in negotiation, sales, marketing and managerial skills in English, French and German languages. Former Customer Success Specialist. Bachelor of Pharmacy - The German University in Cairo. MBA - Swiss Business School

After years of managing accounts for big businesses like @talabatuae with major social agencies, I have perfected my social media strategy creation and am now offering my services as a freelancer 🌟Ever imagined having a one-man agency that manages your account, comes up with content ideas, and edits them? Well, that's me. I specialize in setting winning strategies for your social media accounts, creating monthly content calendars, and editing your content to engage your audience. 🎯 Why Choose Me? With a proven track record in social media management, I offer comprehensive solutions for your brand's growth online. After enhancing the presence of accounts like @talabatuae, I'm prepared to deliver the same success to your brand through practical strategies and unique content. After two years managing major brands like @talabatuae, I'm back to freelancing. I've boosted high-profile accounts and am eager to help your brand grow on social media with effective strategies and creative content. 📈 What I Offer: -Winning Strategy Development: Designing strategies specific to your brand's objectives. -Creative Content Ideas: Crafting content that resonates with your audience and reflects your brand’s identity. -Organized Content Calendars: Scheduling posts for maximum reach and interaction. -Content Creation and Editing: Developing engaging content that attracts viewers and keeps them interested. -Growth and Engagement Plans: Strengthening your follower community and boosting engagement Organically 📊 Client Feedback: "Very timely, great communication, a real professional! Executed exactly what I asked for with no issues at all! Nothing but good to say!!!" "Working with Mazen was an absolute pleasure! He exceeded my expectations with the level of creativity, professionalism, and attention to detail he brought to each carousel design. Every piece was thoughtfully crafted and aligned perfectly with the vision I had for my brand." 🤝 Let's Collaborate!