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EXPERT-VETTED DYNAMICS 365 AND POWER PLATFORM ARCHITECT • Expert-Vetted by Upwork: recognized among the top 1% of talent in my field • 100% Job Success Score • 20,000+ hours consulting through Upwork since 2019 • More than 100 Upwork clients supported • 14+ years working with Microsoft Dynamics CRM and Dynamics 365 • 20+ years of progressive IT experience • Microsoft Certified Power Platform Solution Architect Expert I help organizations design, implement, repair, and improve Microsoft Dynamics 365 and Power Platform solutions. Clients often bring me in when they need more than a developer. They need someone who can understand the business problem, identify what is really happening inside the system, design the right solution, and then work with both business and technical teams to get it delivered properly. My work covers the full project lifecycle: discovery, business analysis, requirements, solution architecture, configuration, custom development, integration, data migration, testing, deployment, user adoption, production support, and long-term platform planning. I spent over nine years as a Senior Dynamics 365 Architect and Subject Matter Expert at Lockheed Martin where I was responsible for an enterprise Dynamics 365 and Power Platform environment supporting 27 organizations and more than 10,000 users. My role included solution architecture, platform governance, technical reviews, security, integrations, upgrades, incident resolution, vendor coordination, and mentoring technical teams. I also served as the Dynamics architect for a Customer Care Center, taking the solution from discovery through implementation. That platform uses Dynamics CRM for customer case management, integrates with SAP, and includes a portal that allows engineers working on helicopters to create and manage support cases. Since starting Red Dwarf Consulting, I have worked with more than 100 Upwork clients, from smaller businesses implementing their first CRM to global organizations with complicated, long-running Dynamics environments. Some engagements begin with a new implementation. Others begin with an integration that has stopped working, a system users dislike, a project that has gone off course, or a heavily customized environment that no one fully understands anymore. I am comfortable stepping into all of those situations. AREAS I CAN HELP WITH • Dynamics 365 Sales, Customer Service and Field Service • Dynamics CRM and Customer Engagement • Dataverse architecture and security • Model-driven and canvas Power Apps • Power Automate cloud flows and approvals • Power Pages and customer or partner portals • Power BI reporting and operational dashboards • Copilot Studio agents and AI-assisted business processes • Microsoft Fabric, Azure AI Search and Azure OpenAI • Business Central and ERP integration • Genesys and customer-service integrations • REST APIs, SOAP services, OData and custom connectors • SSIS and KingswaySoft integrations and data migrations • C#, .NET, JavaScript, plugins and custom workflow activities • SharePoint and Dynamics document management • Solution reviews, health checks and rescue projects • Business analysis, requirements and process design • Architecture roadmaps, governance and technical leadership • User training, documentation and adoption AI, COPILOT STUDIO AND MICROSOFT FABRIC My current work with a client includes designing a Copilot Studio customer-service solution using Dynamics 365 cases, emails, phone calls, notes, Genesys conversations, and Sage X3 order and shipment data. The architecture combines a Microsoft Fabric Lakehouse, Azure OpenAI enrichment and embeddings, Azure AI Search, and Copilot Studio. We are creating AI-ready knowledge from resolved cases so seasonal service representatives can find trusted answers, understand previous resolutions, and handle customer inquiries more consistently. HOW I WORK I start by understanding the business process and the reason behind the request. I will tell you when Dynamics can handle something out of the box, when configuration is the right answer, and when custom development is justified. I will also tell you when a proposed approach is likely to create unnecessary cost or maintenance problems. My goal is to leave clients with a solution that works in production, is understandable to their internal team, and can grow without requiring a rebuild every year. MICROSOFT CERTIFICATIONS • Microsoft Certified: Power Platform Solution Architect Expert, PL-600 • Microsoft Certified: Power Platform Fundamentals • Microsoft Certified: Dynamics 365 Fundamentals CRM If you are planning a Dynamics 365 implementation, trying to stabilize an existing environment, connecting CRM with another business system, or simply need an experienced architect to review your direction, send me a message. I am happy to have an honest conversation about what you need and whether I am the right fit.

• Over 10 years of experience in analysis, design, development, integration and maintenance of IT Systems in various domain and platforms • Knowledge of / experience with Microsoft Dynamic 365, SharePoint Online, and Power Platform that includes the configuration and customization of modules. o This includes Power Apps, Power Automate, Dynamics 365 Portals, Azure, and other cloud solutions. o D365 sales: moved legacy systems to Dynamics 365 sales module, capturing the requirements and customizing, working with the entities, sales platform, configuring sales module dashboards and components) o D365 marketing: used third party tools with D365 to create a solution for marketing module (ClickDimensions), created different dashboards and components, Integrated the PowerBI platforms). • Pprogramming skills include C#, ASP.Net, HTML, CSS, JavaScript, REST API, SQL Server,XML. • Knowledge of data analysis, mmanagement, vidualization, data storage, data security, data warehousing, inventory management systems, Microsoft Power BI, and integration between Dynamics 365 and SharePoint. • Expertise in using the concepts of software life cycles, security strategies and restoring methodologies • Excellent interpersonal, Business analytical, organizational and communications skill Work Experiences: ------------------------------------------------------------------------------------------------------ ICF, Alexandria, Virginia CRM Developer • Provide technical analysis and support to Dynamics team members, administrators, users, system specialists, project managers, sales & marketing team and development teams to maintain existing and future applications as necessary. • Analyzing and developing innovative integrated software solutions. • Web API development, SSRS reports design, Power BI Dashboards and reports, data analysis and integration. • Ensuring end-user proficiency with new systems, programs, and applications across departments. • Design and development of complex Microsoft Dynamic 365 solutions, SharePoint, data integration and data analysis --------------------------------------------------------------------------------------------------------- Procentrix / US Courts, Alexandria Virginia Microsoft Dynamic Developer • Working with customers and their internal development teams in designing, administration and maintenance of SharePoint 2010, 2013, & 2016 and SharePoint Online-based business solutions. • Contribute to the company architectural best practices and CRM customization standards to be utilized on Dynamics CRM-based projects. • Full-lifecycle development efforts based on Microsoft Dynamics 365 / CRM, Canvas or Model Driven frameworks, SSRS / FetchXml Reporting, Azure DevOps, Web Resource Development, Plugins development, Registration, debugging, Source Control, Power Automate Flow design using Json and HTML with Cloud flow • Creation of user stories, use cases and design artifacts to effectively convey requirements to both client stakeholders and development teams • Work with senior developers and functional analysts to ensure developed solutions meet business needs.

Dynamics 365 | D365 Business Central | D365 CRM | D365 Sales | Power Apps | D365 Customer Engagement | Microsoft Licensing | Power Automate | Power Apps | Power Pages | SharePoint | Azure AD | Chat Bot | Voice Bot | D365 Development | Office 365 | Copilot | Expert-Vetted Upwork| 🚀Achieve 85% Greater Business Efficiency & 90% Improved Decision-Making with Expert Microsoft Dynamics 365 & Power Platform Solutions. Maximize your business performance with specialized solutions in Microsoft Dynamics 365, Power Platform, Copilot, and Power BI. Unlock substantial improvements in efficiency and decision-making through CRM, ERP, automation, and AI-driven analytics tailored to your unique needs. These tools will help to optimize operations, automate processes, and offer valuable insights that accelerate growth. Ready to transform your business with Dynamics 365? Let’s discuss how we can achieve your goals together! 📌 Why Choose Me? 🌟 30+ Years of Experience in IT Solutions & Business Transformation. 🎯 150+ Successful Dynamics 365 Projects Delivered. ⏱️ 9900+ Upwork Hours. 🌟 99+ Upwork Successfully Completed Projects. 🏅 Microsoft Solutions Partner Designation for Business Applications. 🏅 Microsoft Gold Partner & Certified Dynamics 365 Expert. 🎓 Certifications & Achievements: 🏆 MBA - Master of Business Administration, Electronics Engineer. 🏆 Microsoft Gold Partner & Solutions Partner for Business Applications. 🏆 Certified Expert in Dynamics 365 CRM and ERP Architecture & Design. 🏆 Power Platform, Azure & SharePoint Expert Certifications. 🏆 Microsoft Certifications: PL-200, PL-400, PL-900, MB-210, MB-800, MB-700, MB-300, MB-310, AZ-104, AZ-900, MB- 910. 💼 Expertise in Microsoft Dynamics 365 & Power Platform I specialize in integrated, scalable solutions using Dynamics 365 & Power Platform to achieve tangible business growth. ✅ My expertise includes: - Dynamics 365 CRM (Sales, Customer Service, Field Service, Project Operations). - Dynamics 365 ERP (Business Central, Finance, Human Resources, SCM). - Power Platform (Power Apps, Power Automate, Power Pages, Power BI). - Microsoft Fabric, Azure AD, SharePoint, Data Integrations. - Custom Development, Data Migrations, Automations, Custom Integrations. - MS SQL Server, .NET Framework, C#, JavaScript, X++, Liquid, AL. - Business Analysis, Consulting, Project Management. 🤖 AI Agents & Copilots: - Microsoft Copilot (Dynamics 365, Power Platform, M365). - Azure AI Studio & OpenAI integrations. - Custom AI agents for business workflows and automation. - Conversational bots with LLMs and natural language interfaces. - AI-driven data insights and decision support. 🌍 Global Experience with Industry Leaders. I have successfully delivered business transformation projects for clients across North America, Europe, and Asia, including Intcomex, For The Records, and many other industry leaders. My experience spans businesses of all sizes, from startups to enterprise-level corporations. Let’s collaborate to turn your technology challenges into growth opportunities! 📞 Let’s Collaborate! Contact me today to discuss how we can transform your technology challenges into measurable growth. Let’s build a custom Dynamics 365 solution that drives your business success. Ready to take your business to the next level? Let’s work together to implement the best Dynamics 365 solutions that drive efficiency, automation, and growth. Contact me today for a consultation, and let’s optimize your processes together!

I am an experienced technology consultant with a strong track record in delivering end-to-end business solutions using Microsoft Dynamics 365 (CRM, GP, NAV, Business Central), the Power Platform (Power Apps, Power Automate, Power BI), and modern full-stack development tools. I combine deep product knowledge with hands-on technical skills to help organizations optimize operations, enhance user experience, and drive digital transformation. With a background in React.js, Node.js, Python, and JavaScript, I build scalable web and enterprise applications. These are often integrated with Azure services such as Azure Functions and Azure SQL and secured through Azure Security frameworks. My experience spans both Agile and Waterfall delivery models, with a strong focus on quality, performance, and business alignment. 🔹 𝐊𝐞𝐲 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: • Microsoft Dynamics 365 - CRM (Sales, Customer Service), GP, NAV, Business Central • Power Platform - Power Apps, Power Automate, Power BI • Full-Stack Development - React.js, Node.js, Python, JavaScript • Cloud & Integration - Azure SQL, Azure Functions, REST APIs, SQL Server • AI/ML - Intelligent applications, automation, and data-driven solutions • Project Delivery - Agile & Waterfall methodologies, solution architecture 𝐋𝐞𝐭’𝐬 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞! I deliver reliable, secure, and future-ready solutions tailored to your unique business needs. Let’s collaborate to build systems that work smarter, faster, and better.