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Experienced IT Technician | Microsoft 365, Networking, Remote Support I'm a Level 2 IT Support professional with over 7 years of experience in managing Microsoft 365 environments, troubleshooting complex networking issues, and delivering high-quality remote technical support. Core Skills: Microsoft 365 Administration (Exchange, Teams, SharePoint, Intune) VPN, DNS, DHCP, and Firewall configuration PowerShell scripting for automation Windows 10/11, Azure AD, Entra ID Remote support tools: AnyDesk, TeamViewer, Quick Assist I’ve worked with organizations from startups to enterprises, always focusing on fast issue resolution and detailed documentation. If you're looking for someone to step in and solve IT problems with little hand-holding — I’m your guy. Let's talk about how I can help keep your systems secure, optimized, and running smoothly

I specialize in Microsoft 365 and Power Platform administration, bringing over four years of enterprise experience to the table. My expertise lies in SharePoint Online administration, troubleshooting permissions, and supporting Teams and OneDrive operations. I excel in Power BI, Power Automate, and Power Apps, having modernized legacy processes into efficient solutions. I have successfully handled over 40 ServiceNow tickets weekly while maintaining 100% SLA adherence, ensuring seamless support for Microsoft 365 users. My strengths include stabilizing post-migration environments and remediating access issues across platforms. I thrive in fast-paced settings, known for my strong ticket ownership and clear communication. If you're seeking a skilled administrator who can enhance your collaboration and analytics platforms, let's connect and explore how I can drive success for your project.

I help law firms, construction companies, and professional services teams bring order to daily operations and project delivery using Microsoft 365 and AI. If your team lives in Outlook, Teams, and SharePoint but work still feels reactive, projects slip, and nothing talks to anything else, the issue is not effort. It is the absence of a connected system. Most teams are stuck in the same patterns. Email threads that should be tasks. Files scattered across three places. New clients that require manual setup from scratch. Disconnected tools that force your team to act as the connector between systems that should do that automatically. I build connected Microsoft 365 systems where operations run consistently, projects execute predictably, and AI handles the routing, risk flagging, and administrative work so your team focuses on delivery. What I Build 📌 Operational Systems That Run Consistently 🔹 Intake processes for clients, matters, jobs, or requests 🔹 Onboarding workflows that trigger automatically 🔹 Approvals, reviews, and handoffs built into the system 📌 Structured Project Management 🔹 Defined phases with clear ownership and deadlines 🔹 Automatic SharePoint folders and permissions on project creation 🔹 Templates that eliminate setup time and enforce consistency 📌 Connected Systems 🔹 CRM, email, project, and file systems linked into one flow 🔹 Projects and folders created automatically when work begins 🔹 Information entered once and used everywhere it is needed 📌 AI Agents for Intake, Routing, and Risk 🔹 Monitor email, forms, and documents for incoming work 🔹 Route and convert inputs into tasks with ownership and dates 🔹 Flag risk, overdue work, and missed handoffs before they become problems 🔹 Recommend next steps based on where work stands 📌 File and Permission Systems 🔹 Files organized by client, matter, or project automatically 🔹 Permissions applied on creation with no manual setup 🔹 Everything stays inside Microsoft 365 📌 Visibility Across Operations and Projects 🔹 What is on track, what is slipping, where risk exists 🔹 No spreadsheets or status meetings required How This Is Different ✅ Built for both operations and projects ✅ Connected workflows instead of isolated tools ✅ AI that acts on information, flags risk, and recommends next steps ✅ Designed around how professional services teams think Clients → Matters or Jobs → Tasks → Files ✅ Fully Microsoft 365 native using Teams, SharePoint, Outlook, and Copilot Studio Best Fit Clients ✔ Law firms managing matter workflows and daily operations ✔ Construction and specialty contractors running multiple jobs ✔ Consulting, accounting, and agency teams delivering client work ✔ Microsoft 365 first organizations tired of disconnected tools ✔ Teams that want AI working for them, not sitting unused Tools 🧩 Microsoft 365, Teams, SharePoint, Outlook 🧩 Power Automate 🧩 Copilot Studio for AI agent deployment 🧩 Power Apps when needed If you want operations and projects that run predictably inside Microsoft 365 with AI that drives execution before things slip, send a message and let’s build a system your team can rely on.​​​​​​​​​​​​​​​​

My name is Temidayo Frank Obasoyen. I am a Microsoft 365 Enterprise Administrator, Microsoft Security Administrator Associate, Messaging Administrator Associate, Microsoft Teams Administrator Associate, Azure Security Engineer Associate. I help organizations set up Microsoft 365 tenants and provide worldwide Microsoft 365 Technical Support to IT managers, IT directors, Head of IT, CTO, and CEOs of organizations globally. I support hybrid and cloud-only Microsoft 365 deployment for the following regions: EMEA, NOAM, and APGC clients. I have experience creating technical architecture documents and SOP creation for operation. I have experience work daily on incidents, problems, and service requests under the direction of an Infrastructure Specialist. I have experience working with a team and help provide technical suggestions related to tickets. I have experience collaborating with Internal and customers for troubleshooting incidents and adhere to critical incident procedures. I have experience communicating with customers on project status reports and dashboards, meeting agendas and minutes, and executive information. I have a Windows 11 Pro PC with the latest updates installed, 16 GB RAM, Core i7, 500 GB HDD with no 3rd-party antivirus software installed and 11th generation. I am fluent in English and with excellent chat skills. I have a work environment conducive to the job (with internet speeds greater than 70 MBs). I have a decent headset/mic for customers to hear me. The following are my experience with Microsoft Office 365 but not limited to them: • Strong understanding of day-to-day functionality in Office 365 services like Microsoft Teams, OneDrive for Business, Exchange Online, and Active Directory • Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA • Installation and Activation of Office Applications O365 channels and Patching deployment • Mailbox management like Mailbox permission, delegation, quota management, mail tracking, and mail transport rule creation/modification • Experience in handling migration issues from on-premises to cloud • Troubleshoot issues related to Mail-flow, Shared Mailbox, Distribution List, User Mailbox, Anti-spam, Anti-malware, Security and Compliance • Experience in managing Hybrid environments, Exchange Online Protection, DirSync/ADFS Environment • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Good understanding of DNS, Hybrid Email Routing, Email Tracking, SMTP/ Application Mail Relay, Backup and Restore, Disaster recovery concepts • Exchange Online, Azure Active Directory, Azure AD synchronization • Administration of Cloud services using GUI and Microsoft PowerShell, Azure Module PowerShell, Exchange Management Shell, SharePoint Management Shell, Skype for Business Management Shell, and Microsoft Teams Management Shell. • Managing Identities in Microsoft Azure Active Directory • Managing Cloud Security and Data with Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery. • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Real-time experience on Microsoft Office 365, SharePoint Online, PowerApps, Power Automate, and SharePoint Framework • Managing user accounts and user licenses through the Office 365 admin center in the Microsoft cloud platform or Windows PowerShell cmdlets • Perform scripting administration tasks and reporting using PowerShell or other scripting technology developing scripts for automating processes within the environment • Configure and implement large scale Active Directory environment •Good understanding and work experience with various mobility solutions •Troubleshooting skills on Outlook 2013 and 2016 •Good knowledge of Office 365 Groups Implementation, Security, Troubleshooting and Event Log Administration •Evaluate symptoms and determine the root cause of complex client issues reported by various stakeholders and end-users •Experience on Migration Tools like Quest Migration or any other third-party tool for Inter and Intra Exchange Organization migration for Exchange 2003/2007/2010/2013 and Office 365. •Troubleshooting experience on Outlook and Office • Excellent customer service skills. • Microsoft Office 365 Deployment and Administration • Microsoft SharePoint Online/OneDrive For Business, Exchange Online/Outlook, Skype for Business/Teams Deployment, support, and Administration • Managing Identities and Synchronization between the Microsoft Cloud and the On-Premises Environment. • Managing Cloud Security and Data with the use of Retention policies, DLP (Data loss prevention) policies, Litigation hold & eDiscovery • Exchange Online administration (user & permission, transport rules, spoofing & phishing prevention, configuration, and setup) • Exchange Online security-related technologies (SPF, DMARC, DKIM, EOP, OME, ATP)

I am a highly skilled Microsoft 365 and SharePoint Admin/Architect w/ over 18 years of hands-on experience delivering scalable, secure, and user-centric digital workplace solutions. Specializing in M365 administration, SharePoint Online governance, Power Platform automation (PowerApps and Power Automate), and complex tenant-to-tenant migrations, I help organizations streamline processes and enhance their collaboration environments. I am particularly adept at integrating technologies and driving efficiencies across platforms such as Microsoft Teams, OneDrive, Exchange, and SharePoint, making the most of each tool's capabilities to create a seamless and productive environment for users. Throughout my career, I’ve consistently operated as a platform owner, leading the design, implementation, and governance of Microsoft 365 environments to improve service delivery, operational efficiency, and user adoption. My experience spans from supporting large-scale global enterprises to assisting with mergers and acquisitions (M&A), where I’ve played an instrumental role in helping businesses migrate to M365 and SharePoint Online, automate processes, and integrate complex systems. Areas of Expertise: SharePoint Administration & Governance: I have extensive experience in managing SharePoint environments from 2007 to SharePoint Online, including designing and implementing governance strategies, managing content types, term stores, search schemas, and enhancing the search experience using PnP Modern Search v4. Power Platform Solutions (PowerApps & Power Automate): With a strong focus on automation, I have built business applications using PowerApps and streamlined business processes using Power Automate. I’ve leveraged these tools to drive efficiencies in document management, data collection, and task automation across various organizations. Tenant-to-Tenant Migrations & M&A Integration: I have a proven track record in M&A integrations, including performing large-scale tenant-to-tenant migrations for SharePoint, Exchange, and OneDrive. I’ve successfully executed migrations using tools like ShareGate and Quest ODME, providing detailed migration analysis and planning for seamless transitions. Microsoft 365 & Teams Administration: I have managed the entire M365 ecosystem for global organizations, overseeing Teams, OneDrive for Business, Exchange Online, and Azure AD configurations. I have designed and implemented governance frameworks for Microsoft Teams, ensuring compliance, security, and smooth operation across all teams and channels. Automation & Scripting: My experience with PowerShell, PnP PowerShell, and Microsoft Graph API has enabled me to automate administrative tasks, streamline reporting, and enhance overall system management. I’ve successfully built workflows for task automation, user management, and document provisioning across M365 platforms. Azure AD & Security Management: I have significant experience working with Azure AD (Entra ID), configuring App Registrations, Enterprise Applications, Conditional Access policies, and DLP. I’ve ensured secure access management and compliance across multiple organizations, maintaining a robust security posture. Migration Tools & Legacy Modernization: I am proficient in using migration tools such as Metalogix Content Matrix and ShareGate for upgrading SharePoint versions, as well as handling legacy workflows with Power Automate. I’ve helped organizations modernize their legacy systems, ensuring that their SharePoint environments are future-ready and compliant with current best practices. User Adoption & Training: I take pride in not just deploying solutions but ensuring that end-users are well-supported and that they adopt new technologies effectively. From creating intuitive training materials to conducting end-user sessions, I’ve helped teams navigate new tools with ease. Key Projects and Achievements: Automated M&A Onboarding Portal for Aprio: I designed and implemented a SharePoint Onboarding Portal for M&A integrations, automating user provisioning and content management for incoming acquisition groups. I integrated Azure AD for dynamic group creation, ensuring that each M&A group had secure access to tailored content. Teams Cleanup Automation: I developed a process for automating the cleanup of Microsoft Teams environments using Power Automate and Azure Automation. This process allowed the organization to efficiently manage and declutter Teams, improving collaboration and productivity. SharePoint Modernization for DNV: Led the migration of SharePoint 2013 to SharePoint Online using ShareGate. I streamlined the migration process, ensuring a smooth transition to the cloud and enhancing the user experience with custom workflows and modern web parts. SharePoint Search Optimization: Configured and deployed PnP Modern Search v4 solutions, enhancing search functionality within SharePoint Online. Custom result sources and display templates were implemented to improv

With over 15 years of progressive experience in information technology, I have developed expertise in database development and management, application development, and software training. I am highly proficient in managing all aspects of the Microsoft stack, including tenant administration, SharePoint intranet design, and deployment. My goal is to deliver tailored solutions that enhance efficiency, collaboration, and security for my clients.