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Microsoft 365 consultant with 15+ years of experience specializing in SharePoint, Microsoft Teams, Power Platform (Power Automate, Power Apps, Dataverse), Microsoft Copilot, AI Builder, and business process automation. I help organizations design and implement scalable Microsoft 365 solutions that streamline workflows, reduce manual effort, and maximize ROI. I work at the intersection of business and IT, delivering automation, AI-enabled solutions, and modern collaboration environments that support remote and hybrid work. I am also an experienced instructional designer and technical trainer, creating role-based training and documentation to drive adoption across technical and non-technical teams. Known for translating complex technical concepts into practical, business-focused solutions and communicating effectively with stakeholders at all levels.

I am a law graduate experienced in working with children and families and provided assistant work for both small and larger companies. I can take lead on projects or provide clerical support to help manage workflow.

I worked for Avis Rent A Car World Headquarters for 13 years as a Senior Word Processing Specialist! My expertise includes: 👉 I am a Microsoft Word and PowerPoint expert. 👉 I am a PDF CONVERSION expert. 👉 I am a Microsoft Word DESIGN expert, and a FORMATTING expert. 👉 I can convert INDESIGN documents to MICROSOFT WORD documents almost exactly! 👉 I can BRAND your documents to your company brand with style and professionalism! 👉 Large document specialist! 👉 I LOVE to type! 👉 I work on the WINDOWS platform. 👉 I have OVER 30 YEARS EXPERIENCE in word processing and data entry, with companies including AMF Bowling Products and Avis Rent A Car World Headquarters. 👉 I am also a typesetting and proofreading expert. 👉 I work well with others and can follow directions accordingly. 👉 I am very tech savvy! I have many repeat clients and many referral clients! Thank you for your interest. I hope to hear from you soon!

I am a reliable freelance professional with extensive experience in remote data entry, insurance claims processing, administrative support, IT support fundamentals, and healthcare documentation. I specialize in helping businesses manage accurate data, digital records, customer communication, and system-based workflows in fully remote environments. My background includes long-term contract and freelance work, where I independently handled sensitive insurance, medical, and financial information while meeting strict accuracy, productivity, and confidentiality standards. I am highly comfortable working from a home office, managing multiple systems simultaneously, and delivering consistent results without supervision. What I Can Help You With: Data Entry, Data Verification & Records Management Claims Processing & Insurance Documentation Administrative & Virtual Assistant Support CRM & Account Management (Salesforce & similar platforms) Microsoft Excel, Word, Outlook & Digital Documentation IT Support Fundamentals (CompTIA A+) Healthcare Administrative Support & Medical Documentation Customer & Client Communication (Phone, Email, Virtual) I bring strong attention to detail, time management, and professionalism to every project. Whether you need short-term help or a long-term freelance partner, I focus on accuracy, confidentiality, and clear communication. 📍 100% Remote | Contract & Ongoing Projects Welcome ✅ Authorized to work in the US for any employer ✅ Assessments taker Passing Scores ✅ Google reviewer ✅ Data entry ✅ 40 WPM Typing ✅ Phone communication skills ✅ Mathematic intrest ✅ Product Reviewer ✅ Customer service - Highly Proficient ✅ Measures a candidate's skill in evaluating approaches to customer service & satisfaction - Highly Proficient ✅ Customer focus & orientation - Proficient ✅ Responding to customer situations with sensitivity-Proficient ✅ Eye and hand coordination ✅ Chat and Email responding ✅ Virtual Assistant ✅ Document Reviewer ✅ Transcriber ✅ Great Vocal Tone ✅ Quick Worker

You take two weeks off. By day three the texts start 🚨, and by day five YOU'RE ANSWERING EMAILS from a beach chair and calling it a vacation. It works that way because the business still runs through YOU. Every process, every exception, every "wait, how do we do this again?" I've spent 12 years building the version where it doesn't. New to Upwork. Very much not new to this. If your business runs on sticky notes, three group chats, and hope — we should talk (and for what it's worth, I backed all of this up with an MBA, because I wanted to understand the business side of operations as well as the task side.) Here's the deal. I'm brand new to Upwork, so you're not going to see a wall of five-star reviews on this page yet. What you will see is 12 years of actually doing this work — in person, remote, for small teams and bigger ones — being the person who steps in when things are messy and makes them not messy anymore. I'm not going to pretend that's the same as platform history. It's not. But if you've ever hired someone with 400 reviews and a burnt-out, going-through-the-motions vibe, you know reviews and results aren't always the same thing. What you're getting with me right now is someone who's hungry to earn that first round of 5-stars and still has all the judgment that comes from over a decade of doing this for real. WHAT I ACTUALLY DO I come in, figure out where your business is losing time or money, and fix it. That's it. Sometimes that looks like building out a project management system so nothing falls through the cracks. Sometimes it's untangling a process that used to work when you were smaller and now just creates chaos. Sometimes it's just being the person who remembers the thing everyone else forgot. Rebuilt a client onboarding process that had been living in one person's head. New hires got up to speed in 5 business days. A few ways that shows up: 📋 Systems and workflows — setting up tools like Notion, ClickUp, Asana (or whatever you're already using) so your team actually knows what to do and when 🔥 Process cleanup — finding the bottleneck everyone's annoyed about but nobody's fixed yet 📞 Day to day ops support — inbox, calendar, vendor or team coordination, the stuff that eats your time but has to get done 📈 SOPs and documentation — so the business doesn't fall apart the one week you're on vacation 🧩 Tool setup and migration — moving you off spreadsheets and into something that scales HOW I WORK I don't just show up and start clicking buttons. Here's the actual process: First, I ask a bunch of questions — what's broken, what's just annoying, what have you tried already Then I map out what's actually going on before touching a single tool or workflow I build the fix — whether that's a system, a process, or just me taking something off your plate I make sure you (or your team) actually know how to use whatever I build — no walking away and leaving you confused I stick around after. I'm not disappearing the day the invoice gets paid. WHO THIS IS FOR Honestly, if you're a founder or small business owner who feels like you're the bottleneck in your own company — nothing moves unless you personally touch it — that's exactly who I love working with. You don't need this fixed by someone with 1,000 Upwork hours. You need someone who can actually see the problem and knows what to do about it. That's the part I'm confident about. Probably not your person if you want someone to just quietly execute a task list. I'm going to notice things, I'm going to tell you about them, and most importantly I'll want to help you FIX them. WHAT YOU GET You get someone who treats your business like it's actually mine to protect, not just a task list to clear. You get responsiveness — I'm not juggling twenty other clients yet, so you're not waiting three days to hear back from me. And you get someone who's going to tell you the truth about what's actually broken, even if it's not the thing you asked me to look at. If any of this sounds like your business right now, send me a message and tell me what's on fire. I'll tell you honestly whether I'm the right person to put it out.

Growing organizations often outpace their IT processes. As a Fractional IT Director and Microsoft 365 consultant, I help fix unclear ownership, inconsistent support, and stalled projects so your team runs smoothly. I combine hands-on technical execution with IT leadership experience, currently directing a multidisciplinary team supporting 200+ employees across 10+ locations, including regulated healthcare environments. Few consultants bring both the strategic and the technical side to the table. Here is how I can help: - Fractional IT leadership and technology planning - Microsoft 365 administration, assessment, and governance - ITSM, ticketing, service desk, and workflow improvements - Employee onboarding and offboarding process design - Identity, access, licensing, and account management - Technology and vendor evaluations - Contact center and business communication systems - IT policies, procedures, and documentation - Healthcare and other regulated technology environments - Practical, responsible adoption of AI tools Top Rated on Upwork with a 5-star client rating. Currently leading IT operations for a multi-site healthcare organization serving approximately 200 employees across more than 10 locations. If your IT operations need structure, stability, or a clear plan forward, send me a message and I will respond with practical next steps.