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As an ICF Certified Coach, I help high achieving professionals, executives and business owners make clear decisions, overcome overthinking, and get results while maintaining work life balance, especially under pressure. If you’re someone who performs at a high level but internally experiences mental noise, second-guessing, or the weight of constant responsibility… I will to help you see clearly, think strategically, and follow through consistently. 🎓Qualifications & Experience: -ICF Certified Professional Coach -Emotional Intelligence Certified Coach (Daniel Goleman Institute) -Industrial Engineer & Supply Chain Professional: structured, analytical, results-driven 🏢 13+ years leading teams and driving change across multinational organizations 🏆 Top Rated Coach on Upwork, 5 star reviews ⏱ 2,000+ hours of 1:1 coaching 🌍 Clients from 35+ nationalities 🧠 Formally trained in Emotional Intelligence, Life Coaching Human Behavior, Mindfulness & Productivity (Daniel Goleman Institute, Tara Brach, Janina Fisher, Tony Robbins) During all these years I have observed a consistent pattern: "The most capable and high achieving people carry the most invisible pressure." Not because they are weak but because it is hard to understand their challenges and provide relevant support I help these clients achieve: ✅ Sharp, confident and grounded decision-making during high-stakes life or career transitions ✅ Calm executive presence & Leadership influence ✅ Clear boundaries and strategic communication skills ✅ Emotional intelligence under pressure (self-awareness, values, identity shifts) ✅ Reduced / no overthinking, self-doubt, imposter syndrome and perfectionism ✅Sustainable performance (without burnout) with accountability & support ✅ Control over their time, energy, and focus I primarily work with: 🔘Executives and senior leaders navigating growth, pressure, or complex decisions 🔘Founders and entrepreneurs building systems for themselves or for their teams 🔘Technical professionals developing executive presence and communication 🔘Professionals balancing demanding careers with family life 🔘High achievers who are competent but mentally overloaded No matter the background, I have helped them achieve clarity, control, balance and results that aligns fully with their purpose, goals and values. 🏆 Recent client outcomes: -Supported professionals in securing executive-level roles through strategic career coaching, clarity, and interview preparation -Helped a tech entrepreneur with ADHD overcome perfectionism and execution blocks by identifying avoidance patterns and building structured accountability -Guided a freelancer to surpass income goals while working fewer hours by restructuring offers, systems, workflows, delegation and prioritisation -Supported professionals through complex career decisions, negotiations, and high-stakes conversations with clarity and confidence -Coached CEOs for decision on next business venture / masters program -Fewer emotional reactions, Calm, grounded leadership presence -Progress without constant pressure or burnout -Greater control over time, energy, and focus -Stronger boundaries and communication, without guilt 🎯How This Works 1. Identify the root of your mental friction in 1:1 coaching sessions (deep, focused, practical) 2. Clarify decisions, priorities, purpose and direction 3. Real-time problem solving for decisions, challenges, and leadership situations 4. Build simple systems and habits for consistent execution 5. Shift your mindset to abundance, growth and fulfilment After each session, you will leave with: 1- Clear action plans and structured follow-up 2- You will get ongoing support, accountability, resources and reflection in between sessions (if you opt for it) What clients consistently say: - I identify core patterns quickly (even the ones that are hidden behind logic or “good reasons”) - I combine emotional intelligence with structured, practical execution - I don’t offer surface-level advice, I help change how they think and operate - I provide clear frameworks, accountability, and follow-through systems ✨ Next Step If you’re looking for clarity, structure, and real progress, not just conversation. I’d be glad to support you. 👉Feel free to send a message and share what you’re working through. My promise: You’ll leave the first session with clarity, direction, and immediate mental relief, or I’ll refund the session. No questions asked.

👋 Hi there! I'm Claire, an Expert-Vetted and Top Rated HR professional with over 14 years of experience leading both strategic HR initiatives and hands-on HR operations. Having held leadership roles, I understand how to align people strategies with business goals while ensuring that day-to-day HR processes run seamlessly, efficiently, and compliantly. I bring a strong work ethic, exceptional attention to detail, and a passion for creating people-centered solutions that drive organizational success. My areas of expertise include, but are not limited to: - End-to-End HR Operations Management (Employee records, onboarding, offboarding, compliance tracking) - Talent Acquisition (LinkedIn sourcing, Upwork recruiting, freelancer management) - Orientation and Onboarding - HR Policy Development and Handbook Design - Applicant Tracking Systems (ATS) Management - Payroll and Benefits Administration - Compensation and Benefits Structuring - Performance Management Process Implementation - HRIS Management and Data Integrity - Learning and Development - HR Analytics and Reporting - Employee Engagement - Culture and Change Management - Labor Law Compliance and Employee Relations Tools I’m proficient with include but are not limited to: - Microsoft Office Suite - JIRA - Trello - Monday.com - Github - Salesforce - Basecamp - Lever - Workable - Greenhouse - Recruitee - RecruitCRM - BambooHR - Lattice I have extensive experience setting up HR operations from scratch, particularly for Startups and growing SMEs, building the critical frameworks that enable scaling - such as employee documentation systems, onboarding workflows, performance management cycles, and benefits administration protocols. When you work with me, you can expect: - Seamless HR operations that keep your business compliant and efficient - Strategic insights to help your company attract, develop, and retain top talent - Proactive communication, reliability, and a collaborative approach - A commitment to delivering excellence If you're looking for an HR expert who can both build the strategy and roll up her sleeves to execute it flawlessly, let’s connect! Send me an invite today - I’d love to discuss how I can help elevate your HR function!

I am a Certified Human Resources Officer (PHRM) with over 25 years professional experience in the field of Human Resources and Administration Management. I have extensive experience in managing staffing for both national and international staff, developing and supporting the performance management process, developing and implementing Human Resources and Human Resources Development policies, budget reviews, including employee relations/staff welfare. I have served in various capacities in the Human Resources field including Managerial and Supervisory roles with a number of International Organizations including 11 years with a UN Agency. I am therefore familiar and conversant with the UN staff rules and regulations. I have remarkable interpersonal, organizational and time management skills, with high level of integrity and respect for diversity. I have attended training in conflict management and have successfully applied the skills in my many years of working experience. I have excellent planning and organizational skills that have helped me organize my work and the teams I work with to deliver services in an efficient and timely manner. I am a well rounded up Human Resources individual with excellent data entry skills and writing skills. I specialize in: • Recruitment and onboarding (local and international talent) • HR policy & employee handbook development • Personnel file audits & compliance alignment • Employee relations & performance systems • Benefits & leave management frameworks • HR operations support (record-keeping, compliance, process design) • Emergency and relocation planning (where applicable) I bring clarity, structure, and HR strategy to companies looking to build or strengthen their HR foundation — whether you're a growing SME, a start-up, or a global non-profit.

I am an energetic, impassioned and self-driven Leader and certified Trainer who has enjoyed a broad spectrum of experience in the Telecommunications sector as well as FMCG across Africa with vast knowledge and experience in Telecommunication Engineering (Radio and Transmission Engineering) as well as Sales Capability Building brimmed with Sales Excellence in addition to general Learning and Development plus Employee Engagement plus Performance Management Lead. I worked for Kencell, Celtel, Zain, Airtel Kenya, Centum Learning for fourteen years before joining Unilever as a Sales Capability Building Manager overseeing Kenya, Uganda, Tanzania and Rwanda markets. For four months I was in charge of Learning and Development and Employee Engagement Lead at Airtel Africa before joining Danish Brewing Company East Africa as the Training and Development Manager. I was crowned as the Sales Capability Building Manager of the Year at Unilever for the period 2015 to 2016. I was also voted the best Trainer in 2013 at Centum Learning, Africa. My interest is in enhancing people capability through skills development both in the classroom and field coaching as well as team building activities.

You want results. I deliver reliability, customer satisfaction, and fraud protection at scale. I’m Susan, a CX & Fraud Management Specialist with over 15 years of global experience in: 🎧 Customer Support & Contact Center Excellence 🔍 Fraud & Risk Mitigation (10+ years in e-commerce & online dating) 📊 Quality Assurance, Team Coaching & Performance Optimization ⚙️ Workflow Automation, Process Mapping, and Dispute Resolution Whether you need a team leader, a fraud prevention analyst, or a senior CX expert, I bring proven results and deep ownership. What You’ll Get: ✅ 68% increase in team quality scores ✅ 71% drop in escalations from improved coaching ✅ 57% faster responses via custom KPI dashboards ✅ 89 % reduction in fraud complaints (Cupid Media case study) ✅ 100% accuracy in ID verification & regulatory compliance I’ve worked with global brands (Tixel, BAT, Cupid Media) and managed both internal and outsourced teams, supporting users across continents. Let’s partner to make your support operations world-class.

Human Resources & Virtual Assistant Specialist | Employee Relations, Conflict Resolution & Administrative Support. Do you need an HR professional who not only handles processes but also understands people? With a Diploma in Human Resources and a Degree in Counseling Psychology, I bring a unique combination of organizational expertise and interpersonal insight that helps businesses run smoothly while keeping teams engaged and motivated. My background in counseling psychology has strengthened my ability to support: Conflict resolution by facilitating healthy communication and problem-solving Employee relations through empathetic listening and practical solutions Employee well-being by creating supportive environments that improve productivity and morale In addition, I offer reliable HR and administrative support including: Recruitment, onboarding, and employee documentation Policy development and compliance support Scheduling, data entry, and report preparation Training coordination and performance tracking 💡 What makes me different? I combine HR expertise, counseling skills, and strong administrative abilities to deliver results that go beyond task completion. My focus is on building positive workplace cultures, maintaining efficient processes, and supporting both leaders and employees in achieving success. If you’re looking for a dedicated long-term partner to strengthen your team and streamline operations, let’s connect—I’d love to support your goals.