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Cloud AI Solutions Specialist with expertise in Cloud Architecting, CRM Systems and Data Analytics. Skilled in designing and deploying AI-powered cloud solutions, integrating Salesforce ecosystems and automating workflows to enhance performance and scalability. Experienced in leveraging data-driven insights to optimize infrastructure, improve decision-making and drive digital transformation. Committed to building intelligent, secure and efficient cloud environments that empower teams to innovate and grow. I help organizations harness the power of data, AI and cloud technology to scale smarter, faster and more efficiently.

Ready to improve your customer satisfaction by 30%? With my expertise, I can help turn complaints into loyal customers, saving you thousands in churn costs each year. Let’s make your support a winning advantage! Meet Faith Irungu, a dedicated customer service specialist with over three years of experience. I have expertly managed supporting customers through various channels to improve satisfaction and loyalty. My professional journey has honed my skills in using CRM tools like Salesforce and Zendesk, while consistently achieving a 99.99% CSAT score. I am passionate about resolving issues efficiently to create positive experiences. With hands-on experience in e-commerce support and online store operations, I excel in handling escalations, support tickets, and maintaining high customer satisfaction scores. Your business will benefit from my detail-oriented, reliable support services. Skill Descriptions: 1. Customer Support: Delivering exceptional assistance through multiple communication channels to enhance customer satisfaction. 2. Email Support: Efficiently handling customer inquiries, providing timely and accurate responses via email platforms. 3. Live Chat Support: Engaging customers in real-time to resolve issues and answer questions, ensuring a seamless customer experience. 4. Phone Support: Offering personalized support over calls, resolving inquiries, and maintaining professional communication. 5. Social Media Support: Managing customer interactions on social media platforms, addressing concerns, and strengthening brand reputation. 6. Ticket Management: Streamlining the processing of support requests to maintain response-time targets and organization. 7. CRM Management: Expert use of CRM platforms like Salesforce for managing customer data and interactions effectively. 8. E-commerce Support: Assisting online stores in order tracking, refunds, and maintaining a top-notch service environment. 9. Conflict Resolution: Skilled in resolving issues calmly, professionally, ensuring customer satisfaction even in challenging scenarios. 10. Shopify Support: Providing specialized support for Shopify users, including order management and customer service. 11. Zendesk: Utilizing Zendesk to deliver high-quality support and manage customer communication efficiently. 12. Salesforce: Leveraging Salesforce to track customer interactions and improve service strategies. 13. Gorgias: Implementing Gorgias tools to streamline customer support processes and enhance efficiency. Let’s collaborate to elevate your customer service experience and foster lasting customer relationships. Connect with me to tailor a support strategy that fits your business needs.

I build automated revenue systems that help service businesses capture more leads, convert them faster, and turn one-time customers into loyal repeat clients. Most businesses are losing revenue every single day through slow lead response, inconsistent follow-up, missed referrals, and customers who never come back. I build the automations that fix all of that without adding work to your team. Over the past two years I have built production revenue systems for businesses including automated lead capture and speed to lead workflows, customer referral and Google review generation systems, abandoned lead recovery automations, appointment reminder sequences that reduced no-shows by up to 50%, and full CRM integrations that eliminated hours of daily manual work for staff. 💰 WHAT I BUILD TO GROW YOUR REVENUE ⚡ Speed to Lead When a new lead submits an inquiry, your team is connected with them within seconds through automated call routing and whisper messages. Studies show contacting a lead within 5 minutes increases conversion up to 9 times compared to waiting 30 minutes. I build the system that makes that happen automatically. 📧 Automated Lead Nurture and Follow-Up Most businesses lose leads simply because nobody followed up fast enough or consistently enough. I build multi-step automated follow-up sequences via SMS and email that keep your leads warm and move them toward booking without anyone on your team lifting a finger. ⭐ Referral and Google Review Automation When a customer completes their first appointment or purchase, an automated message goes out at exactly the right moment asking for a referral or Google review. I built this exact system for a healthcare clinic and it generated dozens of new Google reviews on autopilot, directly improving their organic visibility and new customer flow. 📅 No-Show Reduction and Appointment Reminders Automated reminder sequences reduce no-show rates by 30 to 50 percent, recovering thousands in monthly lost revenue. I build multi-touch reminder workflows via SMS and email that keep customers showing up and paying. 🔄 Reactivation Campaigns I build automated reactivation campaigns that bring back past customers who have not visited in 30, 60, or 90 days, turning cold contacts into booked appointments without anyone on your team making a single call. 🎯 Abandoned Lead Recovery When a potential customer starts filling out a form or begins your intake process but does not finish, most businesses never follow up. I build automated recovery workflows that detect the drop-off and send a perfectly timed message to bring them back, recovering revenue that would otherwise be lost permanently. 🔗 CRM Setup and Marketing Automation I connect GoHighLevel, HubSpot, and other CRMs to your existing tools so every lead is captured, every follow-up is sent, and every customer interaction is tracked automatically. No more leads falling through the cracks and no more manual work for your team. 🤖 AI Voice and Chat Agents I integrate AI voice agents and chatbots for after-hours lead capture, appointment booking, and customer triage so your business never misses a lead outside business hours. 🏥 Healthcare and EMR Integrations For healthcare practices, med spas, and wellness clinics I also build HIPAA compliant integrations connecting your CRM to platforms including AdvancedMD, Cerbo, Elation, JaneApp, and CharmEHR so your clinical and revenue operations work together seamlessly. 🛠️ TOOLS AND PLATFORMS I WORK WITH ✅ GoHighLevel (GHL) ✅ HubSpot ✅ n8n ✅ Make ✅ Zapier ✅ AdvancedMD ✅ Cerbo ✅ Elation Health ✅ JaneApp ✅ CharmEHR ✅ Spruce Health ✅ VAPI ✅ Retell ✅ OpenAI API / ChatGPT ✅ Claude / Gemini / Llama ✅ Supabase ✅ AWS ✅ Airtable ✅ Google Suite ✅ Salesforce 💡 WHAT THIS MEANS FOR YOUR BUSINESS ✅ Speed to lead automation: Up to 9x improvement in lead conversion rate ✅ No-show reduction: 30 to 50 percent fewer missed appointments ✅ Google review automation: Dozens of new reviews generated on autopilot ✅ Abandoned lead recovery: 10 to 20 percent of lost leads recovered automatically ✅ Reactivation campaigns: Past customers rebooked without manual outreach ✅ CRM and EMR integrations: Hours of manual work eliminated every week ✅ Total estimated monthly value: $2,300 to $8,800 recovered or generated per month 📩 Send me a message describing where your business is losing leads or revenue and I will tell you exactly how I would automate the fix.

Are leads slipping through the cracks, clients going quiet, or communication becoming hard to manage? I help businesses maintain strong client relationships, keep pipelines organized, and ensure clear, consistent communication across teams and stakeholders. What I support: Customer and client support via email, chat, and CRM systems Lead qualification and sales support before escalation to leadership Account coordination, follow-ups, and retention support CRM management and pipeline tracking (Salesforce, HubSpot, Zoho, Microsoft Dynamics) Clear communication between teams, clients, and stakeholders I work best in environments where clarity, responsiveness, and relationship management matter, especially for growing teams, agencies, or founders who need reliable support they can trust. If you’re looking for someone who can step in quickly, communicate professionally, and help keep clients engaged and moving forward, I’m available to start immediately.

Hello there! I am a customer service expert, with 5 years experience in delivering exceptional customer support, handling diverse customer inquiries and solving issues promptly using CRM platforms like Salesforce, Zendesk, Hubspot, Gorgias, Frshdesk, Shopify, Infobip, Dialpad, Hootsuite e.t.c An experienced audio transcriber with 4 years experience in transcription, translation and data annotation. Worked with Google Voice recognition for smart homes, REV Transcription, Edata Farm LLC, Transperfect and Global Language Team. Seasoned AI automation Expert, experienced in leveraging cutting-edge technologies to optimize business processes and drive operational efficiency. With a background in artificial intelligence and machine learning, I specialize in designing and implementing automated systems that streamline workflows, reduce cost and enhance decision making. Core Skills: ✅ ⁠Empathy: Understanding customer needs and concerns, ensuring they feel heard and valued. ✅ Problem Solving: Tackling challenges head-on with innovative solutions. ✅ Typing Speed/Accuracy: Ensuring quick and precise communication. ✅ Excellent Communication and Listening Skills: Conveying clear and concise messages while actively listening to customer feedback. ✅ Attention to Detail: Making sure nothing slips through the cracks. ✅ Time Management: Prioritizing tasks to meet deadlines and customer expectations. ✅ Confidentiality: Safeguarding sensitive information with the utmost integrity. 📌 Quick Wins I’ve Delivered: ✔ Cut response times significantly with personalized macros and clean workflows ✔ Reduced repeat tickets by improving first-response accuracy and follow-ups ✔ Improved customer satisfaction through clear communication and fast resolutions ✅ I’m available to work 40+ hours per week, including weekends if needed ✅ I can start immediately Let’s connect and talk about how I can support your business. I’m confident I can help you save more revenue, retain more customers, and streamline your support operations. Looking forward to hearing from you!

The right leads exist. The problem is that nobody has found them for you yet. That is not a sales problem.That is a research problem. And research is exactly what I do best. Right now your ideal buyers are making decisions, signing contracts, and choosing vendors completely unaware that your solution exists. That gap between you and them is not a marketing issue. It is a pipeline issue. And it is exactly what I fix. I am a B2B lead generation specialist and I hunt down the exact decision makers your business needs to be talking to verified, reachable, and matched to your ICP so your outreach stops being ignored and starts being answered. I help founders, agencies, SaaS teams, and recruiters consistently start conversations with qualified buyers through verified pipelines built to take you from cold to booked. This is not just list building. This is precision prospecting that turns the right contacts into the right conversations and the right conversations into revenue. How i deliver results 🔹 ICP-Based Lead List Building - Every list built from scratch around your exact target. Industry, seniority, company size, geography all locked in before a single name makes the cut. 🔹 LinkedIn Prospecting & Sales Navigator Research - I go deep on LinkedIn to surface the decision makers your competitors are not reaching yet. 🔹 Manual Email Verification -Every contact personally validated for role, company, and email accuracy. No assumptions, no generic inboxes, no duplicates. 🔹 Decision-Maker Targeting - Founders, CEOs, VPs, Directors. The people with actual authority to say yes not the ones who forward your email to someone else. 🔹 Web Research & Contact Sourcing - I dig through company pages, professional platforms, and niche directories to find contacts that standard tools miss entirely. 🔹 Lead Enrichment & Prospect Insights -Every contact cross-checked against your ICP with notes on why each prospect is a strong fit so your outreach opens relevance not guesswork . Revenue - focused lead generation services ✅ ICP Based B2B Lead Generation ✅ Decision-Maker Identification & LinkedIn Prospecting ✅ Lead Generation Strategy, Lead Analysis & Data Cleaning ✅ Data Enrichment, Verification & Manual Research ✅ Web Research, Market Research & Competitor Analysis ✅ CRM-Ready Lists & Outreach Preparation ✅ Email Sourcing & Campaign Support (Cold Email) ✅ Data Mining, Data Entry, Web Scraping & Extraction ✅ Admin Support & Database Management (Excel, Google Sheets) Prospecting & research tools-LinkedIn Sales Navigator, Apollo, Hunter, Skrapp, Google Boolean Search and Get prospect. CRM & delivery platforms- Hubspot, Zoho , Salesforce, Google sheets ,Excel What you can count on when we work together ✔Every contact manually sourced nothing recycled, nothing pulled from stale databases ✔Clear timelines and honest communication from day one to final delivery ✔Revisions until the list reflects exactly what you asked for no shortcuts ✔Zero ghosting you will always know exactly where things stand ✔A freelancer who understands that your results are the only metric that Here is how we start: Tell me who your ideal buyer is the industry, the role, the company type, and any other details that matter and I will get to work finding them for you. Because finding the right people is not luck. It is not a better email template. It is knowing exactly who you are looking for, putting verified contacts in front of your team, and making sure every message has a real reason to be opened. That clarity is what I build for you. If you are ready to stop guessing who to talk to and start filling your pipeline with qualified buyers the ones who actually need what you offer Message me OR Invite me now and let's build your next high-performing outbound engine together. b2b lead generation, targeted b2b lead generation, lead generation specialist, b2b lead generation expert, lead generation services, lead generation for small business, lead generation for agencies, lead generation for startups, lead prospecting, prospect list building, prospect email list building, prospect research, verified b2b leads, targeted sales leads, geo targeted lead prospecting, local lead generation, global lead generation, LinkedIn lead generation, LinkedIn sales navigator leads, LinkedIn prospecting, LinkedIn outreach leads, LinkedIn b2b leads, LinkedIn contact research, business leads, targeted business leads, contact list building, email list building, verified email list, business email sourcing, professional email research, email verification, email outreach support, cold outreach list, cold calling list, cold email outreach leads, appointment setting leads, appointment booking leads, sales appointment leads, decision maker leads, CEO leads, founder leads, c-level leads, executive contacts, vp leads, director level contacts, key decision maker research, data enrichment, business data research, business contact,lead generation VA