Hire the Best Veracross Specialists

Looking for a reliable 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝑺𝒖𝒑𝒑𝒐𝒓𝒕 & 𝑽𝒊𝒓𝒕𝒖𝒂𝒍 𝑨𝒔𝒔𝒊𝒔𝒕𝒂𝒏𝒕 who can keep your customers happy and your operations running smoothly? ✨ ✅ 8+ Years of Customer Support Experience 💬 Phone, Email & Chat Support ⚡ Tech-Savvy & Fast Learner 🌎 Reliable Remote Setup with High-Speed Internet Here's how I can help 👇 🔥 Customer Support That Builds Trust ● I handle customer inquiries through phone, email, and chat with professionalism and empathy. Whether it's answering questions, resolving issues, processing refunds, or following up on orders, I focus on creating a positive customer experience. 🔥 Technical Support & Troubleshooting ● Experienced in assisting customers with technical issues, investigating problems, documenting cases, and working with internal teams to find solutions. 🔥 CRM & Ticket Management ● Skilled in managing customer records, updating CRMs, documenting interactions, and ensuring every ticket is handled accurately and on time. 🔥 Administrative & Operations Support ● From calendar management and data entry to reports, documentation, and workflow coordination, I help keep daily operations organized. 🔥 Appointment Setting & Follow-Ups ● Comfortable making outbound calls, qualifying leads, scheduling appointments, and following up with customers while maintaining a friendly and professional approach. 🔥 E-commerce & Order Support ● Assisting customers with orders, shipping, returns, subscriptions, billing inquiries, and account management across various platforms. 🔥 Tools I Work With ● Salesforce • HubSpot • GHL • Zendesk • Freshdesk • Shopify • Pipedrive • Zoho CRM • Google Workspace • Microsoft Office • Veracore If you're looking for someone dependable, organized, and easy to work with, I'd love to help support your business. Here's what you can do next: 👉 Send me an Upwork message. 👉 Tell me what you need help with. 👉 Let's see if we're a good fit.

Email | Chat | Phone Support | Customer Experience Hi, I’m Christine! I help businesses and healthcare teams deliver smooth, stress-free support to their clients and patients. I specialize in: ✅ Managing high-volume inquiries via email, chat, and phone ✅ Patient scheduling & record management (HIPAA-compliant) ✅ Turning problems into positive experiences ✅ Streamlining workflows for faster, more efficient service Tools I excel at: HubSpot, Zendesk, Aircall/Dialpad, Microsoft Office, Google Workspace, Slack, Canva, ChatGPT I’m detail-oriented, tech-savvy, and customer-focused, ready to help your team save time, reduce errors, and keep clients happy.

In my previous experience, I worked in human resources departments to provide support across several different companies. I have worked in my current role as an Administrative Assistant for the past four years. Prior to this job, I worked as a Customer Service Representative for three years, which shows my commitment to great service. Are you looking for a reliable, committed and top of the line Business, Administrative or HR Assistant? If yes, I believe I am a suitable addition to your team. I have a strong passion for helping others, providing support to customers or colleagues and assisting them in ways that benefit them both personally and professionally. I also enjoy researching and finding solutions to virtually all problems, which is why I would be a great asset within your company. I possess strong communication skills, which are vital to success as a Virtual, Administrative or Human Resource Assistant. I have completed many certificate courses including certificates in Human Resource Management, Counseling and Early Childhood Education. I am also currently enrolled in a Bachelor’s degree in Business Administration at Ashworth College (USA). Some of my strongest skills include my ability to increase employee retention through the improvement of company culture and to develop training and education programs to ensure all employees have access to the information they need to succeed and comply with legal requirements. I thrive under difficult or high-pressure situations, time constraints and research that requires thinking outside of the box. I'm always open to learning new skills and dedicating my time to provide support and help, even in emergent situations. Thank you so much for taking the time to visit my profile, I hope to be of assistance to you soon! Kendra Jeffers.

Hello! I am a Medical Billing and Revenue Cycle Management (RCM) professional with 8+ years of experience supporting healthcare providers, clinics, and multi-specialty practices within the U.S. healthcare system. My work focuses on managing the entire billing cycle in a structured and accurate way — from patient eligibility and charge entry to claim submission, denial resolution, and payment follow-up. I aim to help healthcare practices maintain steady cash flow, minimize claim rejections, and ensure compliance with insurance and CMS billing standards, including proper ICD-10 and CPT usage. Throughout my career, I have handled both independent responsibilities and team-based operations, including workflow coordination, high-volume billing accounts, and communication with insurance payers across different specialties. 🚀 Areas of Expertise I provide full-cycle Revenue Cycle Management services, including: • Complete Medical Billing Operations • Insurance Eligibility & Benefits Verification • Clean Claim Submission (CMS-1500 / UB-04) • Denial Management, Appeals & Claim Corrections • Accounts Receivable (AR) Follow-up and Aging Management • Payment Posting and ERA/EOB Reconciliation • Prior Authorization Processing and Referral Handling • Provider Credentialing and Enrollment (CAQH, PECOS) • ICD-10, CPT, and HCPCS Coding Support • HIPAA-Compliant Data Handling and Documentation 🏥 Healthcare Experience I have worked with a wide range of specialties, including: Internal Medicine | Family Practice | Behavioral Health | Psychiatry | Psychology Dermatology | Cardiology | Orthopedics | Podiatry | Physical Therapy Urgent Care | Laboratory Services | DME | Pain Management | Telehealth Workers’ Compensation and No-Fault (PIP) Billing I am also comfortable adapting to new specialties and workflows quickly based on client needs. 💻 Systems & Software Experience eClinicalWorks | Kareo/Tebra | AdvancedMD | NextGen | Office Ally Athenahealth | ModMed | CollaborateMD | DrChrono | Medisoft TherapyNotes | Practice Fusion | SimplePractice 🌐 Insurance & Payer Knowledge Medicare | Medicaid | BCBS | Aetna | Cigna | UnitedHealthcare Humana | Tricare | Molina Healthcare | Commercial and State Insurance Plans 📊 What I Have Achieved In my professional experience, I have consistently contributed to: • Increasing clean claim rates through accurate billing review • Reducing outstanding AR by improving follow-up processes • Strengthening revenue cycle performance for healthcare practices • Supporting billing teams with training and workflow improvements • Assisting with successful credentialing and payer enrollment processes 💡 What You Can Expect ✔ Reliable and accurate billing support ✔ Strong understanding of U.S. insurance and CMS guidelines ✔ Focus on reducing denials and improving reimbursements ✔ Organized workflow and clear communication ✔ Commitment to improving overall revenue cycle performance.

Hi there! Welcome to my Profile! Are you looking for a seasoned professional who can seamlessly manage your customer experience while optimizing your daily operations? With over 10 years of experience and more than 26,000 logged hours as a trusted internal agent on Upwork, I bring unmatched reliability, efficiency, and expertise to your team. My background uniquely bridges high-volume customer support, specialized healthcare communication, and modern administrative efficiency. Whether handling sensitive e-health inquiries or streamlining workflows using advanced AI, I ensure your customers feel valued and your business runs smoothly. Please feel free to peruse over my Upwork work history to know more about my past clients. 💡 HOW I CAN ADD VALUE TO YOUR BUSINESS: Omnichannel Customer Support: Expert handling of email, phone, and live chat support with a focus on relationship management and swift conflict resolution. Specialized Industry Knowledge: Deep understanding of E-health, medical marketing, and healthcare training, making me an ideal fit for medical, wellness, and wellness-adjacent brands. Tech-Savvy Operations: Highly proficient in major support and CRM platforms (Zendesk, Zopim, Velaro) and advanced AI tools (Gemini, ElevenLabs, NotebookLM, Canva) to boost productivity and content creation. Comprehensive Administrative Support: Skilled in general virtual assistance, data entry, extensive research, and total workflow optimization. (Mondaydotcom | CallRail| Google Sheets) If you need an internal partner who requires zero hand-holding and hits the ground running, let’s connect to discuss how I can support your goals.

I began my career in 2012 as an outbound agent, conducting political and customer satisfaction surveys with respondents in the U.S. Over time, I expanded into a range of campaigns including Durable Medical Equipment (DME), auto insurance, merchant cash advance, and investment calls with accredited investors—ensuring compliance and verifying financial eligibility. I have several years of experience in customer service, supporting clients in the U.S., Canada, and the U.K. I am proficient in both phone and email support, and I am committed to going above and beyond to ensure customer satisfaction. Communication is my passion, and I believe that truly understanding a customer’s needs is key to delivering exceptional service. My background includes more than two years as a team manager for a U.S. telecom account, where I led a team of 15 agents. This role strengthened my leadership abilities and deepened my understanding of effective team and customer management. Throughout my career, I have developed and refined essential customer service skills that align with my personality: patience, attentiveness, clear communication, a positive attitude, time management, empathy, calmness under pressure, and persuasiveness. I take pride in being a quick learner and always strive to fully understand the product or service I support to provide accurate, efficient, and thoughtful assistance. I’m highly proficient with a wide range of customer service platforms, including: HubSpot Help Scout Gorgias Konnektive CRM Shopify Aircall Pipedrive Zoho One / Zoho CRM / Zoho Books Freshdesk Slack My core services include: Customer phone support Email support Cold calling Appointment setting Telemarketing I am a full-time freelancer with immediate availability and the ability to deliver high-quality work quickly. I’m highly motivated, reliable, and a dedicated team player. I am always open to training and eager to learn new tools and ideas to enhance my contribution. If you're looking for someone experienced, committed, and results-driven—I am confident I would be a valuable asset to your team.