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Chat Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Requirement to the bidder: Bid only if you are from New Zealand and living currently in New Zealand. - Female 22-28 yo. - With proven background in customer service field We are start up company. For the beginning you need to be available 12/7. To answer customer inquires by chat either by phone. You can handle this with other job, but phone support must be handled from the first call (no delays). You must be online from the laptop or on the smart phone. Working time can be flexible Share your CV, audio file - greeting and telling about you. Work will start by the end of March
  • Number of freelancers needed: 3
Skills: chat support Customer service Phone Support Sales
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Overview: Los Angeles company seeks virtual assistant and customer service representative to work side by side with CEO to reply to and handle inbound and outbound phone calls & emails to schedule appointments and answer frequently asked questions. More specifically, assistant will help by: 1) Answering phone calls from long term clients and first time callers asking to schedule a meeting, asking for directions, placing orders, requesting status updates, etc 2) Making outbound phone calls and emails to confirm appointments with clients and potential clients, schedule appointments, answer questions and tell clients how to prepare for their appointment with the CEO 3) Filtering through all of the CEO's emails and determining which emails he must respond to urgently 4) Updating our growing customer list and database to include new clients, customers and referral partners 5) Archiving emails, documents and scripts to answer frequently asked questions Key Skills Needed To Do The Job Well: Excellent written and spoken American English Experience handling phone calls and emails coming in and out of the United States Microsoft Excel, Word, PowerPoint, Google Docs and Google Calendar Must be: Self-motivated, career-driven, competitive, eager to learn new skills Willing to work Monday-Friday 10:15 AM PST - 4:15 PM (25 hours per week) Able to work independently A successfully assistant will: Check in with CEO at 10:15 AM EST Monday – Friday to respond to emails received for the day Independently reply to emails from clients requesting meetings Ask the CEO who he'd like reach out to and the times he would like certain meetings scheduled Work on projects that require internet research and create lists in Microsoft Excel Connect with customers, clients and referral partners on Linked In You Should Be Interested In This Job If You Are Looking: For a stable and long-term career as a virtual assistant for a US company To work with a very patient, admirable, knowledgeable and friendly boss who is great at training new hires To work in a company that has a noble mission and does great things for people To advance in the responsibility and independence you are given in your current job If you’re interested in this position, tell us why you’re so confident you can do a great job.
Skills: chat support Administrative Support Appointment Setting Calendar Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Approximately 5-10 people submit information from attorney websites asking for assistance on legal matters. The submission are received via phone, chat or email. The responsibilities of the agent/sales are below: There is no dialer pushing leads to you. This is not a high volume job. Receive Lead via email or phone or chat Call lead within seconds of receipt Go thru Script and if qualified, complete Google Spreadsheet Send Client Agreement via Docusign (electronic signing) Put Client Agreement into Dropbox Live Transfer qualified lead to Law Firm Follow up with potential clients who have not been contacted or have not signed the agreements. Skills: Staff/Agents English should be excellent, with little to no accent. Able to converse without using a script Be compassionate with potential clients who have been injured or suffered from legal issues Persuade person to sign the Docusign Client Agreement Must own their personal computer Have 5mbps download and 2 mbps upload with consistent uptime Cannot have children, dogs, noisy neighborhoods during hours of 9am EST and 9pm PST Paid every 2 weeks Please provide quote on an hourly basis.
Skills: chat support Customer service Data Entry Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
hello all, we are looking for support team who can work for us to provide support to our client on live chat. Person should have basic knowledge of networking and linux. support timings are 18 hours a day and 6 days a week. we need 2 people on support at one shift. please contact us if you can provide good support service. Thanks
  • Number of freelancers needed: 4
Skills: chat support Administrative Support Asterisk Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Basic knowledge of Android/iOS systems - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Any kind of sales experience is a plus - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use
  • Number of freelancers needed: 2
Skills: chat support Customer service Customer support Helpdesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
If you have strong communication skills and enjoy helping others, apply today to Us Universal Biosensors is seeking Customer Service Representatives who want to provide excellent service to our client base. As a business world leader, Edward Jones investments offers outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. If you’re ready to make a difference in serving customers and finding solutions, we want to hear from you. Customer Service Representative Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following: •Responds to telephone inquiries and complaints using standard scripts and procedures. •Gathers information, researches/resolves inquiries and logs customer calls. •Communicates appropriate options for resolution in a timely manner. •Informs customers about services available and assesses customer needs. •Provides functional guidance, training, support and assistance to lower level staff. •Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems. •Prepares standard reports to track workload, response time and quality of input. •Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. •All other duties as assigned. If you meet the requirements of this position and are ready to work for a world-class company with a great marketplace reputation, apply today.
Skills: chat support Customer service Customer support Data Entry
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
We are looking for someone to write Sales/Customer Service/ technical Help scripts for the following. 1- 2 Templates needed for each section. Sales: Sales Examples Lead Generation Customer Service: Answering Service Order Processing Payment Processing(Verification) Scripts will be used for training entry level call center agents. Person needs to have knowledge of Five9, training and development, collections, customer service, call center, sales Successful work could lead to additional projects.
Skills: chat support Administrative Support B2B Marketing Cold calling
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I've been tasked with looking for a virtual assistant to help our online small business grow. The virtual assistant might be: - replying to customer inquiries through live chat OR email - at some point, we are expecting you to sell services to clients visiting the platform...some point might be right away :) - No worries though as we will give you a preparation guide to field various questions from across the company. The questions might come through email or live chat. And if you're good enough, we can work a deal out where you get paid for each sale (on top of your base pay). We would provide you fresh clients and all you would need to do is convert. - an ability to multitask with 2 (or sometimes 3) activities at once is expected. However, we are aiming to organize major tasks in 1.5 to 2 hour blocks so that you can have some focus. - at the end of the day, the assistant will be expected to create a list of completed tasks and a list of future tasks that need to be completed. It would be just to basic lists of items such as this one Requirements: - Must be able to type around 25 to 35+ WPM . This is for the chat and email portion of the job - Write fairly proper English and have enough manners to greet clients whether it be morning, afternoon or night - Pinpoint and document recurring problems that you notice so that they can be addressed - be able to work 3 to 5 hour days. You can have a break half way through if you'd like. We just want you to bring POSITIVE energy when you're working and we'll do the same for you as well. - We need you to be able to lock your computer screen if you work in a public place Background Information - We're an online company selling a digital product. - The platform that we are using is new but the people who started the company have experience in other projects. - We'll provide you with procedures and tasks in an orderly format so that you can complete your job as efficiently as possible. - We are extremely thankful, happy and humbled to get the opportunity to work with people across the globe who know more languages than we can ever dream of. We hope that this opportunity will be a blessing for both us and yourself for weeks, months (dare we say) years to come ! Thank you and Good luck !
  • Number of freelancers needed: 2
Skills: chat support Customer support Sales Selling
Fixed-Price - Entry Level ($) - Est. Budget: $500 - Posted
Volunteer Alliance is shaking up the way volunteering works through its online platform, which allows international volunteers to connect directly with community based organizations in developing countries. To help users understand how the system works, we are seeking a customer oriented chat operator to man the online chat on our website (www.volunteeralliance.org) during periods when we can't man it ourselves. We currently miss approximately 250 chats per month. On average, the duration of our chats are about 1 minute each. Key skills and competencies: - Superior written communication skills (English) - Strong customer service mentality - Ability to independently find solutions for customers - Capability to quickly reach deep level of understanding of web based platform in order to direct customer enquiries - Comfortable following standard operating procedures (including appropriately using canned responses) - Ability to develop new standard operating procedures (and canned responses) over time - Previous experience as online chat operator - Desire to work flexibly at a competitive rate - Ability to drive desired conversions for various target audiences
Skills: chat support Customer support Email Handling English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Dear Freelancers, I need a person with knowledge in website hosting and radio/video streaming. That can give support and sales through chat and phone. It's a full-time job. must have the ability to speak fluently in English and high writing abilities.
  • Number of freelancers needed: 2
Skills: chat support Customer service Customer support English
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