We have an award winning sketching app for iPad and iPhone called Concepts: Smarter Sketching https://concepts.tophatch.com/
We are looking for someone to handle support issues in English (other languages would be great too). We have a manual, FAQ and videos that explain how to use our Concepts in detail. This job will use those resources to provide written answers to support requests. The team will be available to help if these do not provide answers. You will need an iPad in order to understand and reproduce user issues.
We aim to handle support requests in 24 hrs. It is approximately 2 hrs of works per day once trained, we need someone who can answer requests 7 days per week. Ideally you would answer questions twice a day… e.g. an hour in the morning and an hour in the evening. But shorter periods every few hours would work too. We have a web-based dashboard that allows interaction with customers. So, you will need a good internet connection.
Qualities and skills:
High standard of written English
Ability to empathize with customers who are frustrated or experiencing problems
Interested in design or sketching