Chat Support Jobs

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Hourly - Entry Level ($) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Hello, I need someone with good oral and written skills, to help follow up with leads for a Event company. The leads require follow up to see if they are interested in our company providing them any event specific products like, DJ, Lighting, PA system etc. We will provide all necessary info to get through any questions they might have regarding the services we provide. Thank you, Jorge
Skills: chat support Customer service Customer support Data Entry
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Preferred candidates country - Australia, Jamaica, Philippines​ E-Commerce shop in New Zealand - Australia Check your time zone to make sure you will be able to work. We are looking for dedicating hard working personality with sales skills. You will be supporting customers by phone chat and email (ticketing). Sales ability is very important for this role. Job volume at the moment - 3-4 hours daily. Availability on the computer - full day NZ time (business hours). For a long-term cooperation
Skills: chat support Customer service Customer support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $115 - Posted
We need a customer support and sales agent needed to answer phone calls and emails for our small online website. On average 2-5 phone calls and 5-10 emails per day would need responding to. It is not a lot of work in terms of hours, but being available to answer phone calls when needed is necessary (during office hours). Emails can be responded to 3 times per day - once in the morning, once at mid-day and once late afternoon. The work can be done from home. You must be Israeli or be able to talk Hebrew fluently and be able to answer phone calls. Ideally, you would be living in Israel itself. We are willing to pay $115 per month for answering all emails three times per day and being able to take 2-5 phone calls per day. If you cannot work exactly according to the time-zone specified in the job, no problem, let me know what your availabilities are.
Skills: chat support Email Handling Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a fast growing customs, shipping/logistics and prep company (mainly for Amazon sellers) that is in need of a customer service representative to handle all email correspondence with our current clients and potential clients. We are looking for a long term relationship with the right person to understand our business and business model to accurately handle communications and solve problems for our clients. Our ideal employee should have excellent writing ability and knowledge of the English language as well an exceptional customer service attitude as our clients are the most important aspect of our business. Attention to detail is extremely important, but second only to great customer service. The position is long term and we are hoping to grow a strong and long relationship with the right person. Opportunities for growth are definite, but only if the right person proves themselves to be strong and able. For reference, our website is: www.ez-prep.com
Skills: chat support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
JivoChat Brazil (https://www.jivochat.com.br) creates live chat software used by almost 150000 websites throughout the world, mostly in Europe, Asia, and North America. We are now expanding more closely in Brazil and looking for a technically savvy sales ninja. Job Description: The main objective is to increase sales and conversion by helping customers with using our software and motivate them to purchase a premium license. Your responsibilities will include: • Conversation by chat, email and phone with customers. • Activate sales by phone. A list of customers will be provided. • Help customers resolve some typical issues, such as problems with a chat-code installation and payment process. Qualifications: • Experience in sales and customer support • Consistently positive can-do attitude • Languages required: Portuguese (native) and English (fluent) Work Hours: • 40 hours per week, Monday to Friday • 8-hour shift, during Brazilian business hours JivoChat would like to thank all applicants, however only those who qualify for an interview will be contacted.
Skills: chat support Customer service Customer support Email Etiquette
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an energetic business growing exponentially in the Music/Online Industry. We are searching for an excellent Client Care Expert who is reliable, fun to work with, tech savvy and adaptable. This position will demand extreme attention to detail, problem solving, and dealing with people. You will be expected to represent our culture and our brand with excellence. You will be responsible to learn quickly and adapt to our expectations. The Client Care Expert will be working closely with the President and Administrative team of our company. Primary areas of responsibility: Savvy Musician Academy exists to empower musicians. Without excellent customer service, we fail to serve the people we want to help. We want to exceed all expectations and create raving fans. There are two ways this position will be serving our customers: 1. Reactive – These are tasks like helping customers that have login problems or questions about their program or product purchase. This is troubleshooting, technical help, and getting people to the right place in a timely and professional manner. 2. Proactive – This position will be thinking and implementing new processes, new communication, reviewing emails sent to customers, etc. to ensure that We are providing solutions and happiness to our customers. This also involves things like sending notes of encouragement or other ways to show appreciation - We look for ways to start conversations with people. Although this position is focused primarily on implementing the Customer Care strategies, we value people who take initiative. It will be required of this person to constantly make things better for our customers by helping avoid and resolve issues, as well as suggesting improvements to the existing strategies as we constantly strive to improve our customer experience. Step 1: Please download and read the attached job profile to determine if you have the values and skills to fit our company. https://www.dropbox.com/s/0gp9c9ufcehbjg1/Client%20Care%20Expert%20Position.pdf?dl=1 Step 2: Complete the following personality profiles below: Copy and paste to your browser: 1) http://predictablesuccess.info/quiz/quiz.php?id=4 2) https://www.16personalities.com/free-personality-test Step 3: Fill out this application https://www.surveymonkey.com/r/8CMV5FD If you think you will be a good fit, please email victoria@savvymusicianacademy.com with the subject “Client Care" and more information about you, your results from the quiz and test above, your experience and your top 5 skills that could be an asset as a part of our company. We will respond to your message with more details regarding an interview over the phone or Skype as soon as possible if you qualify. Compensation will depend on character, skill and experience.
Skills: chat support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Skills: chat support Call Handling Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for Native Australian for e-Commerce shop customer support. The person will be supporting by phone only. We will also review the opportunity to support by email / chat for pre and after sales inquiries - technical support + sales support. We will review only freelancers who have and do currently other customer support online job. This is long term project
Skills: chat support Customer service Customer support Phone Support
Fixed-Price - Entry Level ($) - Est. Budget: $2,600 - Posted
The Call Center Chat Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time.​ The Call Center Chat Messaging Specialist will deliver and foster a premier level of service for our customers based on trust and respect. The Call Center Chat Messaging Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence.​ customer service, customer support, live chat operator
Skills: chat support Customer service Customer support Data Entry