Chat Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Need to Hire 7 Virtual Assistants | Ebay Amazon Apps Internet Research Etsy Emails Data Entry Customer Service Chat Support Phone Support - Long Term Serious Honest Workers only Part time jobs less than 30 hours to week or more if u choose . . . REAL PEOPLE ONLY AND SERIOUS THAT NEED MONEY $$$$$ PREFER mothers, fathers, students, any :) Please be ready to train and work . . . We do paid training for 2 days 1 week 2 weeks or month depending on your skill set and job interests :) $$$$$$$
  • Number of freelancers needed: 7
Skills: chat support Administrative Support Customer service Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Get ready to take charge of your results and be rewarded for your efforts... We have put together an incredible package of benefits for all of our team members... We are seeking for people from any and all fields of experience to join our team and begin working today. Must have a positive outgoing attitude, must love socializing, must be motivated and confident. If you are serious about becoming successful then we need you. Heavy phone work will be required which will include both inbound and outbound to respond to requests for information. There will also be heavy communication with prospects via email. Requirements Basic PC and internet Great verbal and speaking skills Outgoing, dependable with a strong desire to succeed. If you want to be successful and are ready to get started then this is your time.
Skills: chat support Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for bilingual Japanese support agents, or “Happiness Officers”. We are growing fast. We're looking for people who can get things done, communicate well, and ask questions when they're unsure. That last part is important-- be able to learn fast but also say "if I had to guess, I would say..." Your Role You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations. This is a email-driven customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own url, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more. Requirements: - Great Japanese and English communication skills, both written and oral - Should love making customers happy! - Should have ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Is a logical thinker - Has good analytical and problem solving skills - Has good interpersonal and customer care skills - Has good accurate records keeping - Must be a good team player - Can work with minimal supervision - Knowledge on Domains, SEO and Analytics is a plus! APPLICATION PROCESS > Interview follows successful application. > Paid trial/training follows successful interview. > Starting part-time, with move towards full-time. > Hours are set on agreement and will have some focus on the GMT+8 timezone If you're interested, fill out the form from this page:
Skills: chat support Customer service Customer support Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $900 - Posted
We are looking for an experienced technical support manager to resolve users' requests in the help desk and by phone. We normally get around 30 tickets per day. We also receive voice mails and some requests via live chat. The average first reply time should not exceed 6 hours even on week-ends (zendesk mobile helps to answer 6-7 new tickets that arrive over the week-end). You should have strong technical background (preferably a developer) and great communication skills. For native English speakers only. In a nutshell, the support manager resolves all incoming emails/chats/calls. He tests all incoming bug reports and if the issue can be reproduced he reports it to the developers. Another testing is required before the updated version is sent to the customer. In some cases he should be able to do remote teamviewer sessions. It's an ongoing work for an experienced it person who can devote it 2-3 hours of time daily.
Skills: chat support Customer support Email Handling Live Chat Operator
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Must speak English semi-clearly Remote into Servers, Workstations and firewalls to fix any issues Support Backups - ShadowProtect & Crashplan - Repair and maintain Be able to keep patches updated on workstations Be able to keep Antivirus updated on workstations Keep Malwarebytes updated on workstations Work with Continuum to resolve issues on updating, etc. Diagnose and remediate issues with workstations (Slow PC, errors) Work with AD, 365, and some Exchange on setting up new users, groups Must have a VERY high level of attention to detail Must be able to follow instructions with attention and care High level of documentation of work that is done is needed Ability to call end-users and vendors to coordinate support Be able to work with a team to be able to diagnose issues Some Powershell scripting and Group Policy a plus Sonicwall knowledge a plus Dell DRAC knowledge a plus Strong knowledge of Microsoft Office 365 w Exchange Daily Backup Checks Need to be available from 6am EST to 3pm EST Roughly 30 hours per week Must speak English to speak with Vendors and Clients Must have Skype and ability to call Vendors and clients Technologies supported: AVG, Malwarebytes, Logmein, Logmein, Windows 7/8/10, Lenovo Laptops, Dell Desktops, Windows Server 2003/2008/2012, Hyper-V, ShadowProtect, Crashplan, Microsoft Office 365 Exchange, Exchange 2010, Logmein, Dell DRAC, Sonicwalls, HP Access Points, Dell and HP Switches, Powershell, Group Policy, Active Directory, Security, Virus Cleaning
Skills: chat support Data Backup Desktop Support LogMeIn Rescue
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
We are looking for a friendly, rock star support / account manager for SaaS localization service Daily job includes; - Providing superb technical support - Helping on-boarding of new and trial customers over the phone, chat and email - Doing one on one product demos online - Building relationships between potential customers and the brand - Writing knowledgebase articles for common questions and problems Ideal candidate must have, - Good communication skills - Availability to work Full time (Sydney Australia time zone) - Fluent English - Strong work ethic - Has basic web design skills - Has technical writing skills - Has experience in similar type of work or a quick learner - Patience with clients - Positive and friendly attitude - Hungry for success - Ability to work flexible hours - Finally has stable internet connection Please include a cover letter. This is a full-time position and salary will be discussed based on experience. Also on application type Aloha as greeting to show you have read the full ad. Looking forward to hearing from you.
Skills: chat support CSS CSS3 Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Needed Number of contractor(s): 3 Hi! Here’s a video from me! See the rest of our team here: XL Broadband’s primary objective is to ensure that our customers experience the highest quality of Internet Services and support. This includes unmatched reliability, fast speeds and great customer service. We want to make sure that our customers are always happy with their Internet Services and we look forward to helping new customers by introducing them to our Internet solutions. As we are expanding our network, we are in search for a very competitive customer support staff. to join our tech ops team. H/she will have to be specialized in many of the areas specified below; the responsibilities are (but definitely not limited to): - Answer all ring central calls, texts and troubleshoot for customer - Handle all tower coverages - Create and enter field schedule into google calendar - Follow up with scheduled installations to confirm - Assist Field Technicians remotely - Update AP's in billing system - Send video links to customers for troubleshooting - Online research of other ISP's - Searching for interesting articles to forward to our social media manager - Implementing customer follow up program (survey, calls, etc.) - Assist on creating new videos to assist in troubleshooting - Entering customer information into CSR - Assisting with whitepapers for training and onboarding - Recording video with ScreenCast during training - Other tasks as assigned related to the job Job Location: Remote Timings: US Business Hours between 8:00am to 9:00pm EST Shifts: 2 Shift hours: 8:00am to 3:00pm CST and 2:00pm to 9:00pm EST Paid Phone System, provided **When sending your proposal, please be sure to follow the instructions as shown in my video.We will require you to fill out a Career History Form in order for us to check your references and make sure your goals line up with ours.Please start your salutation with, “Hi XL Broadband”.
  • Number of freelancers needed: 3
Skills: chat support Email Technical Support Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone to handle our customer service representative duties which includes retail, sales, refunds, returns, replacements, etc. The freelancer should be well experienced with Excel, able to multi-task, and handle a medium to large workload. Please submit your resume and provide us with previous work experience. Any preformed responses will be ignored and deleted. Thank you!
Skills: chat support Call Handling Customer Information Control System (CICS) Customer service