Responding to online customer enquiries in a systematic and timely manner.
The candidate will need to sort through customer enquiries and respond using fixed templates and instructions provided, they will be responsible for communicating well with the customer and getting all the necessary information for the travel expert.
They will be required to report their findings and information in a report using spreadsheets at regular intervals.
You must also have the following attributes:
Self-starter, able to ask questions where needed but able to proceed using initiative
Has excellent customer service skills
Very detail oriented
Positive attitude and self-motivated
Outstanding written and verbal communication skills in English
Fast learner and able to pick up new skills easily
Problem solver and creative thinker
Prior experience in the travel industry a plus
Excellent communication skills and Fluency in English
Fast learner with high accuracy
You love to travel and booking travel for others
More About Terra:
Terra is a consumer travel company that develops travel technology products. We're a small nimble team of less than 10 people, incubated within a larger profitable company, whose new business ventures encompass a variety of consumer industries including travel, gaming, new media and live events. We want to build long-lasting businesses that expand the possibility space of people’s lives through simple and beautiful consumer experiences.
Please send your resume and a short paragraph on why you would be ideal for this role.