Chat Support Jobs

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Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Are you looking for a long term job with a growing company? Do you have excellent English skills and like helping people? If you answered “yes” to the above questions, keep reading... ***We will pay $5/hr to start with an opportunity for growth in compensation and responsibilities in the next 6 months. Job Summary: • Manage Online Live Chat Service • Respond to Comments on Our Blog • Other Tasks as Needed Our Ideal Hire: • Likes Helping People • Takes Responsibility for Their Own Results in Life • Is Hungry to Learn and Grow • Excellent written and verbal English skills • Has previous Customer Service Experience ***You MUST be available from 9am-6pm EST. This is when our customers are awake. If you think this would be a good fit for you, please apply. Regards, Brandon P.S. I'm blessed to be working with such an amazing team already, so if you want to work in a supportive environment, where you are encouraged to learn and grow then apply now. P.P.S. Here is a video about me: https://www.youtube.com/watch?v=e5-aKmc_rKs
Skills: chat support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hello, We are looking to hire a customer service professional to help us offer a better service to our customers on Amazon, eBay and Facebook. Customer service is becoming a bit of a hassle as being a team of two, most of our time is being spent on processing orders. Your Tasks; 1. Deal with customer emails. 2. We sell personalized products so you will be required to make telephone calls during work hours to try and obtain these details (If the buyer hasn't submitted any). 3. Contact previous customers via email to ask them to leave us feedback. Contractors with previous experience, a professional telephone manner and excellent English grammar skills are more desireable. Please reply with the word Apple to prove you have read and understand this job post. We'll cover any costs involved in making telephone calls. It is a MUST that you are available on Skype during UK working hours and shown as active, communication is king with us. We will not tolerate poor communication! Happy Applying :)
Skills: chat support Call Handling Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
Have you ever been part of an online support team? Do you know a wide range of best practices for being a customer support agent? Are you highly emphatic? Do you take pride in helping others? Do you have stories to share that our target audience will find intriguing? If the answer is "yes" then I'd love to have you write for an upcoming website that delivers quality content to online support professionals. My goal is to give this passionate audience a place to learn, share and grow as support professionals. A place they habitually visit to read and sip their morning coffee before diving into their support queue for the day. Topics for the site would be centered around: -being more professionally efficient -stress management -team building -customer success stories -customer horror stories (that turned out okay in the end) -not getting burned out -keeping things interesting -staying connected when working remotely -job hacks And many, many more! A little about me, the gentleman you’ll be working with most. My name is Joshua Robitaille and I work for Stygian Labs in Boulder Colorado. Stygian Labs is a creative idea lab that works on various products and innovations. We are funded by SurveyGizmo CEO and Co-Founder Christian Vanek. I am a lot of fun to work with. I like strong communication, brainstorming ideas and radical experiments. There are opportunities for better rates with folks who collaborate well. I am direct and honest with feedback without being mean. If you can’t separate yourself from your work, you will get frustrated with me... fair warning. Success for the job is measured by: meeting deadlines, attention to detail and quality of writing. Tone of the site is meant to be conversational, warm and caring. We want to help make these support professional’s lives better. Rate of pay will be $0.04 per word for a minimum of 1500 words. I will pay a higher rate, negotiated between us if you are skilled with SEO optimization and image selection. The less I have to do, the better. If you’re interested in joining this project, holler at me!
Skills: chat support Blog Writing Content Writing Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
White Puppy, an agency I created in Upwork, is looking for skilled and dedicated customer support professionals. As of now, I haven’t migrated yet to the premium membership since I want to complete the team members first. For now, I will start with 20 agents. All applicants will undergo two interviews – initial and final. For those who wants to apply, please check the qualifications below: 1. Strong command of the English language 2. At least 1 year worth of BPO experience 3. No multiple commitments ( I accept at least 1 but more than that is not allowed) 4. Good speed internet connection with at least 2mbps, back-up internet connection IS REQUIRED with at least the same speed 5. Must have a quiet workplace 6. Owns a desktop or laptop and working headset with mic 7. Good knowledge in using MS Office applications, Skype and Google Docs 8. Decent Upwork profile with picture 9. Top-rated or Rising star talent in Upwork preferred but not required I prefer Filipino applicant since the company is established in Manila, Philippines. But anyone can apply as long as you meet the required qualifications. Again, this is to recruit members for my agency.
Skills: chat support Call Handling Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
Deliver One, la plus grande conférence de e-logistique en Europe, a besoin de toi pour assister les participants (provenant de toute l'Europe) dans leur prise de rendez-vous en amont de la conférence. Il faudra les aider, répondre à leurs questions et vérifier que leurs demandes de rendez-vous entre partticipants sont effectuées en règle et que les rendez-vous ne se superposent pas.
Skills: chat support Administrative Support Business Development Call Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We’re looking to add an enthusiastic and motivated individual who thrives in delivering the highest quality experience. You take pride in your work and believe in what you’re doing. You're passionate about other areas in your life and take that creativity with you when it comes to working with people. We are looking for someone with a great personality, winning attitude, and ability to think on your feet. You’ll be responsible for: * Email Communication * Data Entry * Use CRM system * Daily communication with status updates and reports The ideal candidate for this position will also be well versed in other areas such as Customer Service and Data Entry.
Skills: chat support Administrative Support Call Handling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com was cofounded in 2015 by two successful serial entrepreneurs (including the co-founder of oDesk, now Upwork). We aim to revolutionize the home services space, starting with gardening, the way Upwork revolutionized how the world works! We have an ever-growing customer list and plan to triple our size by the end of the year! We're looking for a warm personality, with exceptional support skills, to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: upgrading a current plan level, coordinating a return visit to pacify a customer complaint, helping a gardener troubleshoot his field application, speaking with a Field Supervisor about issues at a particular property, etc. - Update CRM (multiple steps involved per appointment) - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please, must have great oral and written communication skills - Spanish speaking a plus! - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
Skills: chat support Administrative Support Call Handling Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a customer support expert who has experience in the pet industry or is hyper passionate about pets. Specifically, we need a person who is well aware of the suitable pet foods, their types and brands. Only Spanish speaking people are required for this job, preferably from Mexico!!
Skills: chat support Customer service