Do you thrive on understanding the pains of users/ customers and proactively solving them on the first attempt?
Can you provide friendly and empathetic support and always keep the client first?
Do you enjoy overcoming complex challenges on case by case basis? If you can't solve it then escalate it!
We live by the motto either client love us or we refund. You need to live by that as well and
Are you overflowing with empathy, compassion, and an incredible amount of patience for the challenges faced by customers?
Are you a team player and can collaborate with a team all over the world? with a fully distributed team in over 10 countries?
Are you someone that really puts the success of the company and it's team first as well as duty always first?
Are you a super fast learner?
Do you know how to use Google Drive docs, Intercom, and ready to learn all that you don't already know? Are you capable of keeping our facebook, twitter, and other social media updated with fun content if need be?
We're crazy about customer satisfaction and our substantial word-of-mouth marketing proves that! So if you love technology, social media, customer challenges, and the satisfaction of a job well done, we'd like to hear from you.
WE'RE NEED 4 to 6 FULL TIME CUSTOMER SUPPORT ROCKSTARS TO KEEP UP WITH OUR GROWTH. TO QUALIFY FOR YOU MUST:
1. A superior command of spoken, written, and English comprehension. You'll be required to provide demo answers to support emails and chats.
2. Have a primary internet connection with at least 20 Mbps bandwidth. A back up too. (Proof will be required).
3. Have stable and redundant power (electricity) for you to be able to perform your duties. (Proof will be required)
4. Demonstrate a passion for delighting customers.
5. Not be afraid to make mistakes. But never do the same one twice!
9. Be available full-time and on a dedicated basis 6 (six) days per week based on GMT time in one of the below slots.
a) 12pm - 8pm GMT - 1 Position
b) 8pm - 4am GMT - 1 Position
c) 4am - 12pm GMT - 1 Position
Visit our website read everything about the site, check out the pricing, check out the FAQ learn everything you can about our value proposition and offering.
After you do so send over your cover letter with your qualifications and previous experience and why you think you would be a good match for this position!
• Customer Service & Admin Support
- Customer Support
- Email Support
If you reached that far post "support-ninja" or the application will be rejected.
Please let me know your desired slot.
Other setups are also available e.g 2 hours in the morning 2 hours afternoon etc.