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Chat Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are unified communications company located in US and we're looking for supportive and detail individual to join us. Technical Support Representative will answer customer tickets and provide resolutions for customer issues revolving around the setup, provisioning, and use of our service. - fluent in English, spoken and written. Need to be able to handle phone calls if necessary. - Great manner and patience to all customers. - Detail oriented is a must - Remote Desktop and web conference for training and demo when needed. - Maintain and update knowledgebase regularly.
Skills: chat support Email Handling English Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Need someone to review quality of our live support team and help manage it. We want to make sure that our team is operating at peak performance. We have a 24/7 operations of home based team members but will need a full overview of the teams performance. We are running into issues of team members not showing up on time or at all, and we need a system implemented to resolve these issues. We can add more tools to manage the team but at the moment we use livechatinc.com and timedoctor.com Also you will need to manage and work with the team to work out any issues that you see. Most of our team chat team members are in the philippines so looking for someone who can relate and understand how to work with these members best. A plus if you can help in finding more chat members and training them once you learn the ropes of our system. Our company mainly deals with tech support for android, IOS and PC devices. With android rooting being the key service. Will also need you to setup and manage scheduling of each team member to make sure we have smooth 24/7 coverage with more members covering peak hours. Right now we have a system in play but need some to manage it.
Skills: chat support Customer support English Live Chat Software
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We're seeking 2 experienced customer support agents (1 part-time [weekend/on-call] and 1 full-time) to join our team. You'll be responsible to answering support tickets on Zendesk, 0 from simple pre-sale questions to solving customer issues for a our social media marketing company. Requirements: - Must have 3+ years of email and/or chat support experience. - Must have 1+ years of Zendesk experience. - Must be extremely familiar Twitter and YouTube. - Experience with SoundCloud, Pinterest, Vine and/or LinkedIn and any other social sites are a PLUS - Must have excellent English writing / Communication Skills - Must be able to read and comprehend different types of situations - Must be able to learn quickly If you understand the requirements and believe you're able to perform the job, feel free to apply. Please include "I Am Ready" in the subject line of your email so we know you read this.
  • Number of freelancers needed: 2
Skills: chat support Computer Skills Customer service Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Basically need someone who has "been there and done that" in all customer service situations. If you are that person then that should really be all I need to say. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 8
Skills: chat support Administrative Support Call Handling Content Writing
Fixed-Price - Entry Level ($) - Est. Budget: $50 - Posted
Hello, this is Peter Kramer! We are looking for at least 10 customer support experts, for a new company launching next week. If you are a workaholic, married to your laptop and willing to go that extra mile with: * Fluent in English and maybe another language * Problem solving skills * Professional email skills * Chat skills * Active reading / listening * Emphatic * Can-do attitude This is a long-term and full-time assignment – at least 1 year. You will work 50 hours per week on a contract for $50 or less. After 2 months we will evaluate your work, and if we are pleased and you like working for us, we will raise the salary $100 per week. Then after six months we will raise to $150 per week. After 12 months we will raise to $200 per week if you are still delivering perfect work. With Christmas you will be receiving a bonus for every hour that you have working during the period till Christmas, and this bonus can be any amount between $1 and $10 for every worked hour. I am looking forward to your application. Peter Kramer
  • Number of freelancers needed: 10
Skills: chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is a full-time customer service position. Answering all incoming live chats on LiveGlam.com. Engaging our visitors on LiveGlam.com through live chat with targeted offers based on their individual behavior. Directing existing customers to the correct agent for any technical issues. Must have good english skills and type 60+ words per minute. We are based in Los Angeles, CA. Hours will be from 12pm - 8pm PST. Must have Skype account for interview process.
  • Number of freelancers needed: 2
Skills: chat support Administrative Support Customer service Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $170 - Posted
We are looking to hire a full time freelancer via Upwork (No Agency), native to India and Philippines for a full time, work from home job as a virtual chat support agent for presales and customer support profile. Job Description: Attend our website’s global visitors on chat and engage in proactive conversation to know their service requirements, build trust and accordingly suggest a suitable product. Working Hours: 8 Hours a Day minimum, 6 Days a Week. Qualifications: 1. Excellent command over written English. 2. Soft skills and subtle sales approach required to turn visitors into buyers. 3. Good typing speed, be able to attend 2-4 customers efficiently, timely and accurately. 4. Experience in call center in non-voice process, computer background will be an advantage. 5. Quick learner and comfortable in working in 24/7 environment, night shift preferred. 6. Part-time college students, mothers with toddlers, physically challenged people or any other person who can devote at least 8 hours a day, 6 days a week are welcome. 7. Candidate must not be a job hopper. We are looking for long term relationship. Pre-requisites: 1. Desktop or Laptop computer with Windows OS, minimum 2GB RAM. 2. Power-back to cover blackouts and electricity outages. 3. Wired internet broadband connection, minimum 2Mbps. 4. Smart phone with Viber app for internal real time communication. 5. System free from any malware, and good antivirus installed for data protection. 6. Documentation to begin the work contract: ID and Current Address Proof Remuneration: Starting $170/month - bonus based on number of profiles undertaken.
Skills: chat support Computer Skills Customer support Live Chat Operator
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an "uptime monitoring service" that automatically detects the functioning of websites/servers and notify the users when there is a downtime. Our users reach us with various support/sales requests (via e-mail to our support ticket app) like: - the service detects the website as down, but it is actually up, why is that? (it may be due to a firewall blocking requests, sites actually returning a problematic HTTP status, etc.) - up-down notifications not arriving (the user settings can be wrong, e-mail delivery problems may happened, etc.) - questions regarding the service's capabilities/features - account settings related questions (subscription, payments, password, etc.) And, in order to provide quality and fast support to our users, we would like to work with customer service agents in "long term" who are talented at: - network analysis (http, ping, tracert..) for discovering monitor-related issues - written English (as the support is only written and no phone calls) - customer happiness (to make sure not only the issues are resolved but responses lead to happiness and sales) This is a "long term" position that is not full-time or part-time but let's call it partial-time as we never know when a support request arrives.
  • Number of freelancers needed: 3
Skills: chat support Customer service Customer support Email Handling
Fixed-Price - Expert ($$$) - Est. Budget: $200 - Posted
Hi ! - 1 sentence job overview: I am looking for an English-writing Customer Service Agent. - What I need the freelancer to do: I am looking for someone 100 percent fluent in English, to act as a customer support agent via a text livechat. Goal is to give answers to visitors asking us some questions via our live chat. Ideally, this person has to be able to work to cover the full USA time zone from Monday to Friday during work hours (based on CST – Central Standard Time). As work is not consistent over time, we would like to have you connected from Monday to Friday during work hours (based on CST – Central Standard Time) and during this timeframe, we would pay you per task (= per number of single chat you have everyday). - Key skills needed to do the job well: You need to be a good english writer. You need to be available and connected for this job from Monday to Friday during USA work hours (based on CST – Central Standard Time) from 8:30am to 7:30pm. When someone want to chat, you need to answer quickly. You'll need to understand our service and the service we provide in order to answer to people. But we'll help you on that and it's simple to understand. - What I think a successful engagement will look like for me as a client: Making sure you are professional in your behavior and in your answers. Making sure you don't make any mistakes in English is important to us (really small mistakes are OK). Making sure your answers are always funny and positives is also very important to us. Making sure your average response time is really short is important to us. - Payment We'll pay you a USD10 minimum fee per day. (= $200 per month) + USD1.5 per single visitor chat. (you can expect to live chat with 10 to 30 single visitor per day). - We look forward to learning more about you and working with you! Best, Alex
Skills: chat support B2B Marketing Customer service Customer support
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