Chat Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We’re looking to add an enthusiastic and motivated individual who thrives in delivering the highest quality experience. You take pride in your work and believe in what you’re doing. You're passionate about other areas in your life and take that creativity with you when it comes to working with people. We are looking for someone with a great personality, winning attitude, and ability to think on your feet. You’ll be responsible for: * Email Communication * Data Entry * Use CRM system * Daily communication with status updates and reports The ideal candidate for this position will also be well versed in other areas such as Customer Service and Data Entry.
Skills: chat support Administrative Support Call Handling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com was cofounded in 2015 by two successful serial entrepreneurs (including the co-founder of oDesk, now Upwork). We aim to revolutionize the home services space, starting with gardening, the way Upwork revolutionized how the world works! We have an ever-growing customer list and plan to triple our size by the end of the year! We're looking for a warm personality, with exceptional support skills, to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: upgrading a current plan level, coordinating a return visit to pacify a customer complaint, helping a gardener troubleshoot his field application, speaking with a Field Supervisor about issues at a particular property, etc. - Update CRM (multiple steps involved per appointment) - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please, must have great oral and written communication skills - Spanish speaking a plus! - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
Skills: chat support Administrative Support Call Handling Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a customer support expert who has experience in the pet industry or is hyper passionate about pets. Specifically, we need a person who is well aware of the suitable pet foods, their types and brands. Only Spanish speaking people are required for this job, preferably from Mexico!!
Skills: chat support Customer service
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We run an online class and need a tech support hotline. Students must be able to get help either through chat, Zoom or similar. You must be familiar with common tech stuff and fluent in English speaking and writing The students will need help with these programs/web apps that you must know: - Slack - Zoom (audio and camera important here) - Google docs - Upwork (!) - VidHub - PeerGrade - Padlet
Skills: chat support Customer support Google Docs Technical Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I need someone to help us achieve global 24/7 reach in terms of customer and technical support reach. We are a new tech startup with an innovative idea and we are based in London. We are a SaaS company who developed a social media platform. The ideal candidate will receive training on the platform (relatively easy to learn) and then he/she should be able to answer to support inquiries through Intercom, Zendesk, mail, and telephone. Only tech-savvy candidates with fluent English will be considered.
Skills: chat support Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a business development manager to join our team. Responsibilities will include: - answering live chat and email sales requests, and in-bound telephone if willing. - overseeing customer service interactions and ensuring customer satisfaction - initiating customer retention programs, boost satisfaction and handle cancellation requests - discovering market opportunities, business planning and product development - ad hoc administrative duties Our company works in the IT sector across Australia and New Zealand, offering a range of hosting, server and datacentre products to businesses. Applicants must have EXCELLENT written and oral English skills. Experience in the IT sector is advantageous. Applicants from the Phillipines are strongly encouraged to apply.
Skills: chat support Administrative Support Business Development Call Handling
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Our philosophy encompasses teamwork, respect, integrity and professionalism as a part of everyday life. We are looking to fill a full-time Customer Service Representative position to help our customers with troubleshooting support and product shipping. Ideal Candidate • Customer service centric, consistently friendly and positive with a high level of patience • Proactive and able to operate with minimal supervision • Achiever with great attention to detail • A strong desire to learn and grow with the real world challenges of a small company • Self-starter: a team player who can work independently and within a group Duties and Responsibilities • Answering/directing in-bound phone calls and emails • Taking customer orders • Answering product questions • Resolve first level technical support issues via phone, email, and remote login, escalating when necessary • Maintain and enhance current customer relationships • Customer tracking of support issues and updating of organized support database • Preparing domestic and international shipments • Package delivery to local courier services and occasional errands • Maintain product inventory Requirements • A great attitude with the patience to teach and empower others • Communicative with excellent verbal/written communication skills • Bachelor's Degree preferred • Advanced skills in Windows • Knowledge of QuickBooks a plus • Interest in learning about computer hardware and troubleshooting • Ability to ship and process both domestic and international packages and required commercial documentation a plus • Experience with inventory maintenance and tracking a plus • Strong analytical and problem-solving capabilities • Detail oriented • Ability to multitask and learn new material quickly • Ethical and honest, we built our success on long-term relationships, trust, and credibility
Skills: chat support Administrative Support Call Handling Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
We have an immediate need for a small team of professional, results-driven Customer Relations Staff to make direct outreach to some of our new vendors. These representatives will contact vendors directly to assist them in content loading their own specifications to our new website, which will debut on 8 September 2016. Since this is a tight timeline, our staff needs to be extremely proactive with the vendors, learn fast, and most importantly, be professional. Based on the amount of vendors we have, this will be a full-time, 30-day contract that may require some weekend work in the beginning. All vendors are in Europe, so staff is expected to be available for this time zone. Responsibilities: 1. Contact assigned vendors directly/make appointments as required 2. Document all contact made 3. Learn how to assist with content load on website 4. Present and follow through content load deadlines 5. Report content load completion 6. Report content load failures Qualifications: 1. Absolute professionalism on phone and email 2. Quick learner; database savvy 3. Well organized; be able to record all work on Microsoft applications 4. B2B Experience Preferred Immediate availability required! This is a full time, one-month contract with a flat rate of $1000 per contractor, split into two installments. There is no time for error, so we expect dedicated support from each contractor. Applicants will be interviewed when your profile is accepted and start date will be based on the accurate testing of the beta version of our website, which we are hoping for this week. Please do not apply if you are unable to provide full time, dedicated support.
Skills: chat support Call Handling Customer support Data Entry