PLEASE READ THE WHOLE AD!!!
I have several rental listings in Vancouver BC, on the site Airbnb.com.
I am looking for a virtual assistant to respond to guest inquiries 24 hours a day (within 10 min) .
90% of the inquiries will be between 8am-9pm PST
*Respond To Guest Inquiries
*Screen Potential Guests and make bookings
*Schedule Cleanings with the Housekeepers
*Coordinate services with the local property manager
*Provide Support For my Guests
*Send welcome, check-in, and post stay emails
*Troubleshoot problems that may arise
*Manage listing calendars and availabilities
Other Business and Personal tasks may include:
*Internet Research for products, locations, assistants, etc
*Managing bills and some bookkeeping
*Other tasks to be discussed within reason
I receive about 20 inquires per day and 1-2 phone calls per day. Do you have a team that will answer messages and calls 24 hours a day? Have you ever used Airbnb.com?
Most communication with the guests will be through the Airbnb platform or email. Some will want to call and speak to someone.
Housekeepers will be contacted through text messages, calls, or email.
Must have native or close to native English speaking and writing skills. If your response to this ad has spelling or grammatical errors you will not be considered.
Spanish / Mandarin / Korean speaking are a plus, but nor required.
Reliability and and good communication and cost-saving decision making that also makes guests happy is the #1 thing I am looking for.
This is perfect for someone who is on the computer most of the day. the alerts and emails get sent to you.
If you have a deficiency or it would be more efficient to delegate the task out to Fiverr or Fancyhands, that is what I want to see, rather than remaining on hold for 2 hours to inflate your billing.
Please tell me how you can increase efficiency and make this worth my money, your time and the training.
Huge plus if you have experience in hospitality or have worked with airbnb, flipkey, etc. before.
For this job we would start of with one week, and will then do two if it works well, and so on.
Please make an offer of a monthly flat rate. I propose $100-140 CAD per week. We can agree on a 3-5 dollar per hour rate if you work on side tasks in an excessive amount.
Please reach out if you have any questions or may be interested. Thanks!