Find the best Call Center jobs

Take your skills to the next level, explore Call Center jobs from around the world.
Find work Interested in hiring?

Professionals on Upwork rate clients
Rating is 4.9 out of 5.
4.9

on average from over 2 million reviews
Trusted by
Trusted by
  • Expert
  • Hourly
  • Est. time: 3 to 6 months, Less than 30 hrs/week

Job Description: Customer Sales and Customer Representative Company: Aura Healthcare Services Location: Minnesota About Us: Aura Healthcare Services is dedicated to transforming lives through a person-centered approach. We specialize in providing Housing Stabilization Services and other critical resources to help individuals achieve stability and independence. As we grow, we're building a Spanish-speaking team to better serve the diverse needs of our community. Position Overview: We are seeking a dynamic and compassionate Customer Sales and Customer Representative to support our clients and expand our community partnerships. This role combines client engagement, resource coordination, and sales outreach to ensure the highest level of care while building connections with key organizations in Minnesota. Key Responsibilities: Client Support and Engagement Conduct regular check-ins with clients to ensure their needs are met and address any questions or concerns. Provide clients with company resources, tools, and guidance to help them achieve their goals. Assist clients in navigating the company directory and coordinating services. Maintain accurate and up-to-date records of client interactions and feedback. Sales and Outreach Generate and pursue sales leads to promote Aura Healthcare’s Housing Stabilization Services. Establish and strengthen partnerships with: Mental health organizations Drug counseling centers Homeless shelters Other community-focused organizations Conduct outreach calls to introduce Aura Healthcare Services and encourage referrals to our Housing Stabilization Services. Collaborate with the team to build and execute strategies for engaging Spanish-speaking communities. Team Collaboration and Growth Work closely with the team to support the establishment of a Spanish-speaking client support unit. Provide feedback and insights from client and partner interactions to enhance service offerings. Assist in planning and executing outreach events and campaigns. Qualifications: Fluency in Spanish (preferred) to support our growing Spanish-speaking client base. Previous experience in customer service, sales, or community outreach. Strong communication and interpersonal skills with the ability to connect with diverse populations. Organized and detail-oriented with the ability to manage multiple tasks effectively. Comfortable with making outbound calls and representing the company professionally. Familiarity with housing stabilization services, mental health services, or social work is a plus. What We Offer: Purpose-Driven Work: Join a mission-focused organization dedicated to improving lives through impactful services. Growth Opportunities: Contribute to an expanding team and grow alongside Aura Healthcare Services. Supportive Environment: Work in a collaborative team setting with opportunities for professional development.

TranslationGeneral TranscriptionVirtual AssistanceCustomer ServiceOrganizational PlanPsychologyBilingual EducationEvent PlanningEvent SetupCorporate Event PlanningMultitaskingCustomer SupportEmail SupportCustomer Support Plugin
View job
  • Expert
  • Hourly
  • Est. time: 1 to 3 months, 30+ hrs/week

I have about 500 leads in the US, mostly focused in California and for the new year I am trying to get a wave of direct mail and emails out to prospects. I need someone with a great phone presence to bounce between my Linkedin account and Pipedrive to update contacts and get my database ready for mailing and email; campaigns. I have a long term need for developing leads and would love to have you work on this initially to see how we work together. I have a large book of business right now that keeps me very busy and I run a business on the side as well so help is critical to expand

Data EntryCustomer SupportCRM SoftwareVendor ManagementOperating Systems DevelopmentWritingProject Management ProfessionalCall Center ManagementCold CallingLead NurturingSalesLead Management
View job
  • Intermediate
  • Hourly: US$3.00 - US$8.00
  • Est. time: More than 6 months, 30+ hrs/week

Job Description: Freelancer Role We are a chain restaurant in New Zealand with 12 locations and a central food manufacturing facility. Our Business Support Unit (BSU) team provides essential daily support remotely. Responsibilities: • Customer Orders: Take and process customer orders. • Information Support: Provide updates and information on maintenance. • CCTV Monitoring: Oversee CCTV operations. • Supplier Coordination: Place orders with suppliers. • Other Tasks: Perform various day-to-day business support tasks. Requirements: • Language Skills: Excellent English (written and oral). • Technical Requirements: Reliable internet connection. • Communication: Handle inbound and outbound calls. • Work Hours: Be available between 10 am to 9 pm New Zealand Time (based on an agreed schedule). • Commitment: Open to working 15 to 40 hours per week. What We Offer: • Full training on our computer systems. • A dynamic, non-repetitive work environment. • Long-term employment opportunities (not a BPO/call center role). If you are looking for ongoing employment, can commit to the above, and want to work in a supportive, evolving role, we encourage you to apply!

Call Center ManagementCustomer Feedback DocumentationEmail SupportCustomer SupportCustomer ServiceB2B MarketingProduct KnowledgeSalesEmail CommunicationPhone Communication
View job

How it works

Create a profile

An eye-catching title and client-focused overview help us match you to the work you want. Include your work history, your skills, and your photo. Add more, like an introduction video, to create a profile that really stands out.

Explore ways to earn

Work and earn in different ways. Bid for jobs. Pitch your projects. Discuss your in-demand skills with our recruiters so they can find opportunities aligned with your passions and career goals. Do all three. Create a predictable pipeline and build your network.

Get paid securely

Choose how you get paid. Our fixed-price protection releases client payments at project milestones. Hourly protection bills clients every week. However you work, our service fees are the same. Spend less time chasing, more earning.

  • Entry Level
  • Fixed price
  • Est. budget: US$12.00

I’m looking to complete Market Research work for a premium dealer center. Therefore, you should look like a person who could offer to buy a premium car for private usage. We will ask you about your current job and current vehicle that you own to agree on your candidacy with our client for this project. You are interested in a used car published on the dealer's website. You fill in the contact form asking the dealer if the chosen vehicle can be viewed at the dealership (please enter a special note in the web form). • If there is no car in the dealer center, you should contact the dealer by phone to get information about the other car (will be provided later). • If the dealer does not respond to the web form, you must contact the dealer by phone. First, you will receive an automatic welcome email from the system, and then the dealer should contact you via email, phone or other means (such as WeChat, etc.). If the dealer invites you, you will visit the dealer and evaluate the sales process stages. After the completed call you will need to complete the survey in our website and send all screenshots. You will also see a very detailed instruction in our website. Payment for the successfully done task - 80 USD.

Mystery ShoppingSASSIE Mystery Shopping
View job
  • Expert
  • Hourly
  • Est. time: More than 6 months, 30+ hrs/week

ALL ABOUT THE POSITION ChurchSpring is seeking an Active Campaign Specialist & Copywriter to help manage multiple Active Campaign accounts on a contract basis. The ideal candidate will have deep expertise in email marketing automation, campaign management, and compelling copywriting. Who we are: ChurchSpring (churchspring.com) is a company that is committed to providing the most intuitive, affordable, frustration-free church website technology on the planet. We’re a team united by our shared values of faith, family, and work. ChurchSpring offers a decentralized work environment with team members across the globe. We currently service churches across the United States and Canada. What You’ll Do: Develop and implement complex email marketing automation workflows in Active Campaign Write engaging, conversion-driven copy for email campaigns, landing pages, and marketing materials Manage and optimize CRM deals within Active Campaign, including tracking deal stages, updating deal values, and maintaining accurate pipeline information Independently troubleshoot and resolve technical issues within Active Campaign Design and optimize email marketing strategies to improve open rates, click-through rates, and overall campaign performance Segment and manage contact lists to ensure targeted and personalized marketing communications Track and analyze campaign performance, providing detailed reporting and insights Integrate Active Campaign with other marketing tools and platforms Collaborate with marketing and sales teams to align Active Campaign efforts with broader business objectives Skills You Should Have: 3-5 years of proven experience with Active Campaign Advanced knowledge of email marketing automation, CRM, and segmentation techniques Exceptional copywriting skills with the ability to craft compelling, persuasive content Deep understanding of email marketing best practices and CAN-SPAM compliance Strong analytical skills with the ability to create various automations and workflows What You’ll Need: Expert-level proficiency in Active Campaign Experience with A/B testing email campaigns Advanced automation creation knowledge Familiarity with CRM integrations Extremely detail-oriented Strong problem-solving abilities Excellent communication skills Ability to work independently and manage multiple projects simultaneously Creative thinking and strategic planning capabilities Why join us Working at ChurchSpring can accelerate your career and give you the opportunity to work with gospel-centered, grace-saturated, world-class talent. We’re a team that loves Jesus, what we do, and we all thrive on our ability to make an impact. There are many benefits that come with working with us such as: Performance bonuses Workplace tools compensation Flexible hours And so much more! Compensation Compensation based on experience and proven work ethic. Contract position only based on project needs. Work Environment Our team works 8AM-5PM Central Time (US), Monday through Friday. Dress is casual attire within reason with business casual for video calls with customer and sales facing meetings Strict confidentiality with client and company information is required Fully remote position Apply Today Send a resume Provide any previous experience working with the church in a volunteer or paid position Specific examples of successful Active Campaign management 2-3 writing samples

Email Campaign SetupActiveCampaignCopywriting
View job
  • Expert
  • Hourly: US$25.00 - US$65.00
  • Est. time: More than 6 months, 30+ hrs/week

About Us We are a fast-growing lead generation agency working with leading brands across industries like energy, insurance, and solar. Our operations are powered by cutting-edge CRM tools like HubSpot and Aircall, enabling us to track and optimize customer journeys effectively. We are looking for a CRM Specialist who can manage complex integrations, analyze customer journey data, and ensure smooth communication across our systems. Role Overview As our CRM Specialist, you will take charge of our HubSpot and Aircall setup and focus on optimizing customer journey analytics. You’ll play a critical role in ensuring seamless integration between our CRM and call center tools, while providing actionable insights from data to improve our lead-to-sale processes. Key Responsibilities - Customer Journey Analytics: Map, analyze, and optimize customer journeys to identify bottlenecks and enhance performance. - CRM Management: Set up, configure, and maintain HubSpot to streamline lead management, reporting, and automation. - Call Center Integration: Oversee the integration of Aircall with HubSpot and other tools to ensure smooth communication and data flow. - Data Reporting: Build dashboards and reports to track KPIs such as lead conversion, call quality, and customer lifecycle metrics. - Automation: Design workflows and automate processes in HubSpot to enhance efficiency. - Collaboration: Work with sales, marketing, and technical teams to align CRM functionalities with business needs. - Documentation: Maintain comprehensive documentation for all CRM and call center systems, workflows, and processes. Requirements - Language Skills: Native or fluent Spanish speaker (essential). Experience: - 3+ years of experience managing CRM systems, especially HubSpot. - Proven expertise in call center operations and integrating telephony tools like Aircall or similar. Technical Skills: - Strong knowledge of HubSpot (including workflows, automation, and reporting). - Experience with CRM integrations and API-based tools. Analytical Mindset: - Ability to interpret complex data and generate actionable insights. - Proficiency in tools like Excel, Google Sheets, Tableau, or - Power BI for data visualization. - Attention to Detail: Meticulous in documenting processes and maintaining system integrity. - Experience working with lead generation or performance marketing agencies. - Knowledge of additional CRM systems or telephony tools. - Familiarity with SQL for advanced data analysis.

Customer Relationship ManagementHubSpotMicrosoft ExcelA/B TestingMarketing AutomationMarketing StrategyCustomer ServiceEmail CommunicationSalesforce CRMLead Generation
View job
  • Entry Level
  • Fixed price
  • Est. budget: US$5.00

Location: Remote Hours: 15 hours per week Note: IF YOU ARE A COMPANY OR ASSOCIATED WITH ONE, PLEASE DO NOT APPLY. THANK YOU. About Us: Apolo P2P is a leading peer-to-peer tutoring platform specializing in Blockchain and cryptocurrency education. Our platform connects learners with knowledgeable tutors who provide personalized instruction and guidance in these rapidly evolving fields. At Apolo P2P, we are committed to fostering learning and innovation in Blockchain and crypto education. Position Overview: We are seeking an experienced and dynamic Customer Support Director to lead our customer support team. The Customer Support Director will play a critical role in ensuring exceptional customer service experiences for our users and driving customer satisfaction and retention. Responsibilities: Develop and implement customer support strategies and processes to enhance the overall customer experience and drive customer satisfaction and retention. Lead and manage the customer support team, including hiring, training, and performance management, to ensure high-quality support services are delivered consistently. Establish key performance metrics and goals for the customer support team and monitor performance against targets to drive continuous improvement. Serve as the escalation point for complex customer issues and inquiries, resolving them in a timely and effective manner while maintaining a customer-centric approach. Collaborate cross-functionally with other teams, including product development, marketing, and sales, to advocate for customer needs and drive product improvements and enhancements. Stay informed about industry best practices and emerging trends in customer support and leverage this knowledge to continuously evolve and enhance our support operations. Requirements: Bachelor's degree in business administration, marketing, or a related field; advanced degree preferred. Minimum of 7 years of experience in customer support or customer service roles, with at least 3 years in a leadership or management position. Proven track record of building and leading high-performing customer support teams in fast-paced, dynamic environments. Strong understanding of customer support best practices and processes, including experience with ticketing systems, knowledge management tools, and customer feedback mechanisms. Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and stakeholders at all levels of the organization. Ability to analyze data and metrics to identify trends and insights, drive data-driven decision-making, and measure the effectiveness of customer support initiatives. Passion for delivering exceptional customer experiences and a customer-centric mindset with a focus on continuous improvement and innovation. Benefits: Opportunity to work at the forefront of Blockchain and cryptocurrency education and contribute to the growth of a dynamic startup. Collaborative and innovative work environment with opportunities for professional growth and development. How to Apply: Please submit your resume and a cover letter outlining your qualifications and interest in the position.

Complaint ManagementCall Center ManagementCustomer Feedback DocumentationEducationZendeskBusiness with 1-9 EmployeesStartup CompanyCustomer SupportCustomer ServiceOnline Chat Support
View job
  • Expert
  • Hourly: US$3.00 - US$3.00
  • Est. time: More than 6 months, 30+ hrs/week

Sat Sun Off Shift Time either 9-6 CST 11-8 CST Submit a 1 minute recording about your work experience Must have stable internet connection Qualification Has Outbound calling experience Has Call Center Experience Willing to work under pressure Can work on a minimal supervision

Team ManagementTask CreationSales & MarketingFinance & AccountingCustomer SupportCustomer Service
View job
  • Intermediate
  • Hourly: US$25.00 - US$40.00
  • Est. time: More than 6 months, Less than 30 hrs/week

Position Summary: The Client Care Specialist will work in a customer service environment responding to inbound customer assistance and general inquiries related to our caption service. This includes account maintenance and training. This is a Remote/Work from Home position reporting to the CEX Operations Supervisor. For further details, feel free to text this number: FIVE, SEVEN. ONE, SEVEN, SEVEN, FIVE, ONE, ZERO, NINE, ONE. What you will do: Inbound phone contacts will be the primary delivery of work as well as Chat services. Respond to and manage inbound customer inquiries daily. Work closely with ClearCaptions customers to provide feature training related to ClearCaptions products and services. Meet weekly/ monthly metrics related to service level, performance, and customer satisfaction. Manage customer contacts within Salesforce CRM and adhere to standard operating procedures for data capture. Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service. The kind of people we look for: Versatile people who thrive on variety and challenge. Excited about working in a fast-paced environment. Innate problem solvers who want to grow in a flexible, collaborative culture. Takes initiative, pushes boundaries, motivated to innovate. Talented individuals with a growth mindset who want to use their learning and relationship-building skills. Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Qualifications: The qualified candidate will have experience in verbally explaining complex information in concise terms to customers. High school diploma or equivalent required; college degree preferred but not required. Minimum three years Customer Service experience. Basic telephony troubleshooting experience. Customer installation support experience. Minimum two years technical support experience in a call center environment or proven technical ability. Ability to clearly communicate with a wide variety of customers. Ability to identify customer needs over the phone. Good interpersonal skills and a team player. Logical thinker who can follow standard operating procedures.

Email SupportPhone SupportFollowing ProceduresAdministrative SupportCustomer SupportProduct Knowledge
View job
Posted yesterday
View job
  • Expert
  • Fixed price
  • Est. budget: US$400.00

Job Title: Recruiter - Call Center Agent Specialist Location: [Remote] Company: [Division50] Job Summary: We are seeking a highly skilled Recruiter specialized in hiring Call Center Agents/ Telesales to join our team. The ideal candidate will have a deep understanding of the call center industry and a proven track record of sourcing, screening, and securing top talent for customer service roles. This role requires excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: - Candidate Sourcing: Identify, attract, and engage with potential candidates through various channels, including job boards, social media, employee referrals, and networking events. - Screening and Interviewing: Conduct initial phone and video interviews to assess candidate qualifications, including communication skills, customer service experience, and cultural fit. - Assessment Management: Administer and evaluate language proficiency tests, technical assessments, and other relevant tests to ensure candidates meet the required standards for call center roles. - Job Posting and Advertising: Create compelling job descriptions and post job openings on appropriate platforms to attract qualified candidates. - Pipeline Management: Maintain and manage a talent pipeline for ongoing and future hiring needs. - Stakeholder Collaboration: Work closely with hiring managers to understand specific job requirements, team dynamics, and company culture to ensure the best candidate fit. - Negotiation and Onboarding: Facilitate the offer process, including salary negotiations, and support candidates through the onboarding process. - Market Research: Stay updated on industry trends, competitor hiring strategies, and call center best practices to continuously refine recruitment strategies. - Reporting: Provide regular updates and reports on recruitment activities, including candidate pipelines, hiring metrics, and feedback from interviews. Qualifications: - Experience: Minimum of 2 years of experience in recruiting, with a focus on call center or customer service roles. - Skills: - Strong understanding of call center operations and the key skills required for success in these roles. - Excellent communication and interpersonal skills. - Proficient in using Applicant Tracking Systems (ATS) and other recruitment tools. - Ability to manage multiple tasks and priorities in a fast-paced environment. - Strong negotiation skills and the ability to build rapport with candidates. - Preferred: - Experience with high-volume recruiting. Benefits: - Competitive salary and performance-based bonuses. - Opportunities for professional growth and development.

RecruitingCandidate SourcingCandidate InterviewingCandidate RecommendationCandidate ManagementCandidate EvaluationLinkedIn RecruitingCommunicationsInterpersonal Skills
View job