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Reliable English Customer Service & Chat Support Specialist | Remote VA | Available Immediately – Relocating to Brazil I’m a clear communicator with strong problem-solving skills and a genuine passion for helping people. Whether it’s handling customer queries via chat/email, providing virtual assistant support, or evaluating AI responses for quality and accuracy, I deliver fast, professional results with minimal supervision. I’m fully remote-ready, flexible with time zones, and excited to start immediately. Currently relocating to Brazil, so I’m looking for long-term, location-independent opportunities that let me deliver consistent value from anywhere. Key strengths: • Clear English communication (native-level) • Chat & email customer support experience • Detail-oriented AI evaluation & feedback • Quick learner – comfortable with tools like Zendesk, Gmail, Slack, etc. • Professional, friendly tone every time Available 20–30+ hours per week and ready to jump in today. Happy to hop on a quick call or start with a test task.

I bring 26 years of diverse experience in hospitality, business management, and customer service, focusing on creating exceptional experiences for clients in various sectors. My customer service experience is extensive including face to face, via email and telephone. I have experience dealing with people from all walks of life from those involved in the courts systems to corporate and commercial settings. My expertise spans bar and restaurant management, event planning, and team supervision. I have over 5 years knowledge of the insurance claims sector and over 6 years knowledge of working within The Ministry of Justice. I thrive in fast-paced environments, ensuring smooth operational oversight while fostering positive client relations. My voluntary work in counseling has deepened my emotional intelligence, enabling me to understand and address sensitive issues effectively. I excel at developing strong teams and implementing strategies that enhance service delivery. If you're looking for a versatile professional who can adapt quickly and bring valuable insights to a people-focused environment, let's connect and explore how I can contribute to your vision. I am a quick learner and I have good IT skills.

I can be heard every day on National TV as a Continuity Announcer on ITV where I have worked since 2013. Currently the voice of ITV2, I was the voice of ITVBe for 11 years. I've been described as the voice of your best friend - engaging, cool and clear with a husky tone and a vocal range between 20 and 50. I am also a radio presenter with experience on Kiss FM and Magic 105.4. If you're looking to bring your brand to life, make it friendly, believable, cool or current, I can help. - Accents include Welsh, Northern and Southern Irish, Scottish. - Happy clients include: ITV, Channel 5, Bauer Media, FitBit, Tresemme, Virgin Active, Command, Amazon, Very, Heat Magazine, Savannah Cider, Colgate, Oral B and 4music. - Broadcast quality home studio - RODE NT1 Mic, Focusrite Scarlet 2i2 Interface, using Adobe Audition to record and edit. - I welcome directed sessions via Zoom, Skype and Cleanfeed and/or self-directed sessions with multiple takes delivered for variation. - Superfast turnaround times - Available 24/7

Are you looking for a professional who can deliver engaging English lessons, provide exceptional customer support, and keep your business operations running smoothly? I'm a TEFL-certified English Tutor and an experienced Customer Support Specialist with a strong background in healthcare administration, real estate, and short-term rental (STR) operations. I help businesses improve customer satisfaction while helping learners build confidence and fluency in English. Whether you need an English tutor, a dependable customer support representative, a healthcare administrative assistant, or someone to manage your Airbnb and real estate operations, I bring professionalism, attention to detail, and a commitment to excellence in every project. Here's how I can support you: 📚 English Tutoring Conversational English Business English Grammar & Vocabulary Pronunciation & Fluency Reading & Speaking Practice Interview Preparation Lessons for Children, Teenagers & Adults TEFL-Certified Instruction 💬 Customer Support Email & Live Chat Support CRM Management Customer Success Order Processing Complaint Resolution Inbox Management Administrative Support 🏥 Healthcare Virtual Assistant Appointment Scheduling Patient Communication Calendar & Email Management Medical Data Entry Document Management Insurance Verification Support Administrative Assistance 🏡 Real Estate & Short-Term Rental (STR) Support Airbnb & Booking com Guest Communication Reservation & Calendar Management Tokeet & Property Management Systems Cleaning & Maintenance Coordination Listing Management Guest Support Review Management Tools I'm comfortable using Microsoft Office Google Workspace Zoom Slack HubSpot Salesforce Zendesk Calendly Trello Asana ClickUp Canva Tokeet Hospitable CRM Systems Why clients choose me Excellent written and spoken English TEFL Certified Friendly, patient, and professional Detail-oriented and highly organized Fast learner who adapts quickly to new systems Reliable and deadline-driven Strong problem-solving skills Committed to delivering high-quality work with minimal supervision I believe great service is about creating positive experiences—whether I'm teaching a student, assisting a patient, supporting customers, or managing guest communications. My goal is to make your work easier while delivering results you can rely on. If you're looking for someone who communicates clearly, takes initiative, and genuinely cares about helping your business grow, I'd be delighted to work with you. Let's connect and discuss how I can support your goals!

I am a policy-focused professional with a Master’s degree in Strategy and International Security and over 5 years of experience in research, communication, and stakeholder engagement. As a caseworker, I manage a high-volume caseload of 40–60 client enquiries per month, resolving complex issues by liaising with local authorities and public bodies. I identify recurring trends in cases and contribute to informing policy-relevant insights, improving response efficiency and consistency. Previously, I worked as an online English tutor for over 5 years, delivering tailored lessons to 100+ students and consistently maintaining high satisfaction and retention rates. This strengthened my ability to communicate complex information clearly to diverse audiences. I have also volunteered with Oxfam, supporting advocacy and community engagement initiatives, which enhanced my understanding of social policy and grassroots impact. My key strengths include: Policy research and analysis Writing clear, structured briefings and reports Stakeholder engagement and communication Time management and handling competing priorities I am particularly interested in policy roles within international security, sustainability, and public services, where I can apply analytical skills to support evidence-based decision-making.

Need a Squarespace website that actually converts visitors into clients? I help coaches, consultants, wellness brands, and service businesses build modern Squarespace websites that are fast, SEO-friendly, mobile-responsive, and designed to generate more leads. As a Squarespace Specialist, I focus on designing clean, modern, and strategically structured websites tailored to each client’s goals. From professional business websites and landing pages to complete redesigns and custom functionality, I create digital experiences that are visually polished, mobile-optimized, and built to convert visitors into clients. With the rise of AI-powered website builders and design tools, many businesses start creating their websites using AI platforms but often get stuck during customization, responsiveness, branding consistency, SEO structure, user experience optimization, or final launch. I help refine, customize, complete, and professionally optimize AI-assisted websites to ensure they align with real business goals and deliver a polished, conversion-focused experience. I also work with modern AI tools and platforms including ChatGPT, Claude AI, Gemini AI, Perplexity AI, Replit AI, Lovable AI, Durable AI, Relume AI, Figma AI, Midjourney, Canva AI, Framer AI, Wix AI, Squarespace AI, and other AI-assisted web design technologies to improve workflow efficiency, content structure, design direction, website planning, and overall user experience while maintaining a professional human-centered approach. My approach combines strategic design, AI-assisted workflows, user-focused layouts, and performance-driven development to ensure every website not only looks professional but also supports usability, scalability, flexibility, and long-term business growth. Whether you need a brand-new Squarespace website, an AI-generated website professionally refined and completed, a redesign, or ongoing website support, I prioritize clear communication, attention to detail, and reliable project delivery throughout every stage of the process. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿: • Squarespace Website Design & Development • AI-Generated Website Refinement & Completion • Squarespace Redesign & Customization • Custom Squarespace Coding (CSS, HTML, JavaScript) • Landing Pages & Conversion-Focused Design • SEO Optimization & Website Performance Improvements • Mobile-Responsive Website Design • Figma to Squarespace • AI-Assisted Website Design Support • Website Maintenance & Long-Term Support 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲: ✔ Clean, modern, and business-focused website design ✔ Experience refining and optimizing AI-generated websites ✔ Conversion-focused and user-friendly layouts ✔ SEO-conscious development practices ✔ Strong communication and reliable project delivery ✔ Attention to detail and long-term support I believe great websites should combine strategy, clarity, functionality, and modern AI-assisted technology to create meaningful digital experiences that help businesses grow with confidence. If you’re looking for a Squarespace specialist who can design, customize, refine, or professionally complete AI-assisted websites for your business or brand, I’d be happy to discuss your project.