Hire the Best Chat Support Specialists
in Ukraine

My career as a customer service representative started at a European booking platform, where we achieved great results and provided our customers with an amazing experience. I have also worked with a large number of online stores. I thoroughly understand how dropshipping works and can handle Shopify and PayPal disputes/chargebacks. I have extensive experience with Zendesk, Shopify, PayPal, and AliExpress. I can say with confidence that providing superb customer service and turning even the most upset customer into a happy repeat buyer is my passion. My main credo is: “If a job is worth doing, it’s worth doing right.” I am always attentive to detail, and nothing can stop me from achieving the highest level of customer satisfaction that your customers deserve. My extensive experience in customer service will definitely contribute to the overall success of your project, so please consider hiring me, and let's take your customer service to the next level! Skills and Experience Summary: • More than three years of customer support experience, enabling me to understand and meet customer needs effectively. • Proficiency in working with dropshipping stores, Zendesk, and Shopify, ensuring seamless customer interactions. • Expertise in resolving Shopify chargebacks and PayPal disputes, safeguarding both customer satisfaction and business financial health. • Experience training new employees, equipping me with the skills to onboard and develop a strong customer support team. • Effective communication with suppliers, tracking orders, processing replacements and refunds, and managing order modifications. • Ability to handle social media comments and engage with customers, bolstering brand image and satisfaction.

✨Hi there! I’m a bilingual Customer Support Specialist with 4+ years of experience helping businesses stay organized, efficient, and focused on what matters most. How I can add value to your business: 📱 Customer Support (Phone, Chat & Email) 💰 Finance Assistance 🛠️ CRM Management 📊 Data Entry 🌎 Bilingual Support (EN/RU/UA) – bridging communication with international clients My goal is to make your day easier and handle the details so everything gets done right and on time. 📩If you're looking for the right person, look no further!

I help businesses support their clients, communicate clearly, and stay organized behind the scenes. Hi, I’m Maria. I’m a people-focused professional with 7+ years of experience across HR, operations, client support, and communication, helping businesses run smoothly while creating a positive, human experience for their clients. I work at the intersection of project coordination, client communication, and people operations, supporting teams with both structure and clarity. Whether it’s managing day-to-day tasks, communicating with clients, or supporting hiring processes, I bring a calm, organized, and reliable approach. My background in HR (recruitment, onboarding, employee support) combined with experience in client-facing roles allows me to understand both sides of a business, internal teams and external clients, and help them work better together. Alongside this, I have strong skills in digital communication, content writing, and brand voice, which I use to support customer experience, community engagement, and clear, professional messaging. How I can support your business: • Customer support (email, chat, client communication) • Virtual assistance & administrative support • Project coordination & task management • HR & recruitment support (sourcing, screening, onboarding) • Community management & engagement • Digital marketing support (content, messaging, social media communication) • PR & brand communication support • Professional writing (emails, content, client-facing communication) I’m multilingual (Ukrainian, Polish, Russian, English) and comfortable working with international teams and clients. Clients appreciate my ability to stay organized, communicate clearly, and handle people with empathy and professionalism. I adapt quickly, take initiative, and genuinely care about the quality of both the work and the experience around it. If you’re looking for someone who can support your operations, communicate with your clients, and represent your brand with clarity and warmth, I’d be happy to collaborate.

FREE trial so you can evaluate my work firsthand. 7 years, 6000+ hours on Upwork, 100% Job Success Rate, 5 star client reviews My name is Rosa, I'm a native Italian speaker, let me share 3 reasons to hire me: 1. I’ve increased by 20% the number of clients at my last work by providing excellent customer service. 2. I've been working as a customer service agent and VA for 6+ years for e-learning, e-commerce and rental services. I have deep knowledge of AirBNB, Booking, Zendesk, Shopify, Freshdesk, Hubspot, Zoho, Etsy, Gorgias, Amazon and other related platforms. 3. My last employment was at Parkos - a Dutch 10.000.000$ company. Parkos is like AirBNB for cars. I was selected from over hundreds of other candidates. I've been working at Parkos for 1 year and I've increased the number of clients by providing excellent chat, email and phone support. My customer satisfaction rate was over 85% and I was one of the best employee. Testimonials: "Rosa did a great job and she was a pleasure to work with!" "I will gladly recommend working with Rosa. She is very professional, with excellent communication skills, reply very fast to our current needs." What languages I speak: Italian, English, Ukrainian, Russian. If you're looking for an experienced customer support agent who can delight your customers and enhance their experience, you're in the right place! Feel free to reach out with any questions. P.S. I'm happy to offer a FREE trial so you can evaluate my work firsthand. Message me now to discuss the collaboration.

My specialization: Technical Support, Customer Support, Personal/Virtual Assistance, Other Assistance. I have an experience as a tech support specialist, customer support, sales and administration online and offline, more then 10 years. Experienced in phone, email and chat support. I am easy-learning, detail-oriented, responsible, open to new opportunities.

I am well organized, detail-oriented, and reliable customer service specialist with over 5 years of experience in several departments. Through this time I’ve thrived to provide excellent customer and technical support via chat, e-mail, and phone. I’ve worked as a customer service representative, technical support specialist, sales, and operations manager. and obtained expertise in placing orders, service recovery for orders, billing, device troubleshooting, and getting details of complaints. My experiences in a high-pressure environment provided me with some skills crucial for customer support, which is attention to detail, resilience, and flexibility in using different tools provided by the client. Efficient with: Various CRM systems (WooCommerce, Shopify, etc) Various ticket and chat management systems (Zendesk, Helpdesk, Livechat, Freshworks, Hubspot) Task management systems (Slack, Asana, Trello, ClickUp) VoIP like AirCall and Zadarma As young, I can meet my employer's time zone and assist for as long as needed. If required, work weekends and bank holidays, no questions asked. I value my client's trust and commit myself to any job, taking full responsibility and dedication to each project.