Hire the Best Customer Support Freelancers
in Ukraine

As a seasoned Top Rated freelancer, I’m eager to offer services such as: - Data Analysis, Visualization, and Data management (Excel/Sheets, Tableau, SQL, Python) - E-commerce and Amazon operations support (I know this industry A to Z from hands-on experience) - Project management, team organization & leadership (Agile, Kanban, Waterfall) - Process development & documentation (SOPs, playbooks, workflows) - Data entry and data organization I bring over 5 years of experience in B2B e-commerce, customer support management, and project delivery, where I led cross-functional teams, implemented new processes, improved KPIs, and worked on strategic initiatives like account verification and procurement partnerships. I combine strong technical familiarity with a people-first approach, ensuring clear communication, proactive problem-solving, and collaborative delivery. I’m highly motivated, adaptable, and committed to delivering real value to every client I work with.

I am an Agile Project manager and Business Analyst with 3+ years of experience in delivering of IT products and managing IT teams with main focus on DACH region. My main goal is to ensure, that projects are completed on time, within budget, and meet the desired quality standards. I work as a bridge between business stakeholders and IT, driving improvements in technology usage to support the organisation's success and growth. I can help your business with following tasks: -Planning project goals, milestones, schedules, and resources. -Managing budgets and timelines for IT projects. -Coordinating and delegating tasks to cross-functional teams including developers, testers, and IT staff. -Monitoring project progress and performance using project management tools. -Communicating project status, risks, and outcomes to stakeholders and senior management. -Leading meetings and maintaining team collaboration. -Assessing risks and implementing mitigation strategies. -Ensuring projects align with business objectives and technology strategy. In addition to that I can help you with testing of the software (QA) and management of the software requirements (BA): -Elicitation, gathering of the technical requirements from stakeholders -Translating business requirements into technical specifications for IT development teams (User Stories, Use Cases, preparing of the diagrams and sketches) -User Acceptance Testing of the implemented features Tools: Jira, Confluence, Asana, Trello, Click Up, draw io. I can also provide technical support to customers by diagnosing and resolving hardware, software, and network issues in a timely and efficient manner. I am able to act as the first point of contact for users, ensuring a high level of customer satisfaction through clear communication and problem-solving skills. My key responsibilities and achievements: Responded to customer inquiries via phone, email, and ticketing systems Troubleshot issues related to operating systems, applications, and devices Logged, tracked, and managed incidents using ticketing tools (e.g., Jira) Escalated complex technical issues to higher-level support teams when necessary Assisted users with account setup, password resets, and access management Provided step-by-step guidance to non-technical users Maintained documentation and knowledge base articles, prepared written user manuals Ensured adherence to SLA (Service Level Agreements) Collaborated with internal teams to improve support processes Provided demos and learning sessions for new users

Hey there, Sifting through the numerous profiles and you're wondering what might make me stand out? I have worked as a Customer Support agent for five years (and counting), and I have gathered quite an experience to add value to your company. I am quick with identifying issues, have excellent problem-solving skills, am empathetic, proactive and understand the importance of building a trustworthy relationship with your customers! I am very familiar with the E-commerce, Logistics & Transportation industry and essential regulations that guide the service industry. Critical skills I know would be valuable to you include: +A typing speed of 50+WPM +Proficiency in Zendesk and other necessary CRM tools +Ability to maintain CSAT scores above 90% +Ability to keep hourly email counts at more than 15/hr +Ensuring internal reviews of my performance will be exceeding expectations! Thank you for taking the time to go through my profile, and I'm sure I fit your desired criteria!

My career as a customer service representative started at a European booking platform, where we achieved great results and provided our customers with an amazing experience. I have also worked with a large number of online stores. I thoroughly understand how dropshipping works and can handle Shopify and PayPal disputes/chargebacks. I have extensive experience with Zendesk, Shopify, PayPal, and AliExpress. I can say with confidence that providing superb customer service and turning even the most upset customer into a happy repeat buyer is my passion. My main credo is: “If a job is worth doing, it’s worth doing right.” I am always attentive to detail, and nothing can stop me from achieving the highest level of customer satisfaction that your customers deserve. My extensive experience in customer service will definitely contribute to the overall success of your project, so please consider hiring me, and let's take your customer service to the next level! Skills and Experience Summary: • More than three years of customer support experience, enabling me to understand and meet customer needs effectively. • Proficiency in working with dropshipping stores, Zendesk, and Shopify, ensuring seamless customer interactions. • Expertise in resolving Shopify chargebacks and PayPal disputes, safeguarding both customer satisfaction and business financial health. • Experience training new employees, equipping me with the skills to onboard and develop a strong customer support team. • Effective communication with suppliers, tracking orders, processing replacements and refunds, and managing order modifications. • Ability to handle social media comments and engage with customers, bolstering brand image and satisfaction.

Stop wasting time on manual data tasks – Let me handle the complexity. ​Data is only valuable if it’s clean, structured, and ready to use. I’m Dmytro, a Data Specialist who turns messy datasets into actionable business tools. With an 83% JSS and a history of returning clients, I focus on one thing: Accuracy that saves you money. ​How I add value to your business: ​Data Mining & Collection: I don’t just copy-paste; I use Python (Selenium/BeautifulSoup) to scrape complex web data efficiently. ​Precision Conversion: Flawless PDF to Excel/Word transitions with 100% formatting retention. ​CRM & Database Management: I build and organize Google Sheets/CRM systems that actually work for your sales team. ​Lead Generation: High-quality contact lists (LinkedIn/Web) to fuel your outreach. ​The Tech Stack: ​Automation: Python, SQL, Online Automation Tools. ​Standard: Excel (Expert formulas), Google Sheets, Adobe OCR. ​Why me? I don't just "enter data." I audit it for errors, automate the boring parts to speed up delivery, and ensure you never have to double-check my work. ​Ready to clean up your workflow? Click "Message" and let’s discuss your project. I usually respond within minutes.

$28.9M+ Klaviyo Revenue | 250+ 5★ Projects | DTC Email & SMS Marketing Growth Strategist I help premium DTC ecommerce brands level up revenue, ROI & ROAS with Klaviyo email & SMS marketing that works. I use data-driven Email Campaign Setup with high-performance flows & advanced segmentation to generate revenue for ecommerce stores. Since 2018, I have been using email strategies with a track record of success to deliver result-driven Digital Marketing and email marketing that levels up e-commerce businesses. I know how to build stronger lifetime value for your customers. Why e-commerce D2C brands trust me: 🔹 $28.9M+ Klaviyo revenue generated 🔹 250+ 5★ Projects 🔹 8+ years of experience in Klaviyo email marketing | SMS marketing 🔹 80% Shopify Clients | 10% Magento | 5% Woocommerce & Bigcommerce | 5 Custom Ecommerce websites 🔹250+ projects for eCommerce brands 🔹250+ Full Klaviyo audit & revenue optimizations 🔹500+ Klaviyo account overview 🔹1000+ Klaviyo flows development & campaigns management 🔹1000+ Klaviyo SMS campaigns & flows My Expertise in Klaviyo: 🟢 Klaviyo email marketing strategy development – creating & optimising revenue-focused strategies for eCommerce brands 🟢 Klaviyo email design – professional, high-converting Klaviyo email designs for email campaigns & email flows 🟢 Klaviyo flows & Email Automation – lifecycle, high-engagement, advanced flow setup, optimisation of automated email flows 🟢 Klaviyo campaign management – execution of Klaviyo email marketing campaigns, including segmentation, scheduling, analysis, optimisation, management 🟢 Technical Klaviyo support – Klaviyo Shopify / Klaviyo WooCommerce integrations, email deliverability, database & audience management, Klaviyo reporting I do as a Klaviyo Email Specialist ✔️Klaviyo integration with klaviyo shopify, Klaviyo WooCommerce, other platforms ✔️Klaviyo email flow setup: welcome, cart abandonment, browse, post-purchase ✔️High-converting Klaviyo campaign strategy, Email Copywriting, content, design. Кlaviyo email marketing for ecommerce ✔️Holistic email SMS Marketing Automation approach using Klaviyo, SMSBump, Attentive, Postscript ✔️Deliverability optimization (incl. DMARC, Klaviyo API, segmentation, Klaviyo audit) ✔️Expertise in lead generation, email deliverability, bulk email / bulk SMS ✔️Email & Newsletter creation / Klaviyo newsletter automation ✔️Ongoing email marketing Active Campaign, email marketing Omnisend, Mailchimp email marketing support ✔️Experience with Shopify print on demand, Shopify theme change, logo branding ✔️Cross-functional skills: graphic designer, virtual assistant, social media manager, YouTube manager, fabric consultant, ebay account manager, artist marketing, high ticket closer I help build tailored, data-driven email / SMS marketing strategies and Email Communication to boost engagement and maximise revenue 🤝 What to Expect as a Klaviyo Email Marketing Specialist 1️⃣ A detailed Klaviyo email marketing audit to uncover growth opportunities 2️⃣ A custom strategy with high-performing Klaviyo design, Graphic Design & automation 3️⃣ High-quality email copy & Klaviyo email design for all campaigns and flows 4️⃣ Continuous optimisation to improve Klaviyo email marketing performance Platforms I Use 💬Email: Klaviyo, Mailchimp Email marketing, ActiveCampaign, Omnisend, Attentive, Brevo, Sendlane 💬SMS: Klaviyo SMS, Attentive, SMSBump, Postscript 💬Loyalty/Review: Yotpo, LoyaltyLion, Judge me, Smile io, Okendo, Klaviyo 💬Support/CRO: Gorgias, Zendesk, Elevar, Retention, Recharge Top Rated Plus Klaviyo Expert | Email & SMS Retention Marketer | Klaviyo Certified Partner | Retention Expert | Attentive | Shopify Email As a Klaviyo specialist with proven expertise, I support Klaviyo email marketing Ukraine, US and Europe brands with advanced active campaign automation and email deliverability specialist support. I ensuring high ROI through segmentation, email Klaviyo flows, personalised campaigns. My services include email marketing Omnisend management, Klaviyo email marketer support, Klaviyo email marketing e-commerce strategies. I handle bulk SMS, bulk email campaigns, including Email Q4 optimisation for seasonal success. I consult as a Klaviyo designer fashion brands, Ecommerce brands looking to align design and messaging. I help Shopify and DTC ecommerce brands optimize the entire Klaviyo email ecosystem - from Klaviyo audit, lifecycle flows, deliverability, to high-converting email templates, mobile-friendly emails, reporting, A/B testing, handoff documentation. My focus is on creating clean, on-brand, scalable email systems that improve open rates, click-through rates, conversion rates, revenue per email, customer retention & lifetime value. 💬 Whether you're an eCommerce retailer, fashion email marketing brand or B2B business, I provide strategy and execution to increase conversions and retention. Let’s take your Klaviyo email marketing / SMS marketing to the next retention level.