Hire the Best Customer Service Representatives
in Hungary

I am a customer representative and process analyst. Mainly working on automatization projects. I am very proficient in my own work and easily adapt to new situations love learning new skills. I am a good team player but also can stan on my own.

🫵 Need content that truly connects with Brazilian audiences - or a voice that truly represents you? Hire me and get content that sounds exactly like what you dream of in the blink of an eye. I’m passionate about languages, storytelling, and creating content that truly connects with people. While many describe me as a professional linguist, I see myself as someone who blends creativity with strategy: a language-oriented creator who understands both expression and performance. 🧑‍🎨 I specialize in Brazilian Portuguese content, SEO copywriting, and localization, helping businesses communicate clearly, rank effectively, and engage the right audience. Whether it’s written content, voiceover, or language data, my goal is always the same: make your message natural, impactful, and results-driven. 🎙️ What you get when working with me: ✧ SEO-optimized content writing (blogs, websites, and articles aligned with search intent) ✧ Certified Brazilian Portuguese localization ✧ Email and script writing (Mailchimp and Figma) ✧ Natural Brazilian Portuguese voiceover: clear, calm, and authentic delivery for narration, apps, AI, and storytelling ✧ Audio labeling & AI training data: accurate annotation and transcription for Portuguese datasets ✧ Portuguese ↔ English translation, transcription, and language support ✧ Language tutoring (English & Portuguese) – 40+ students taught 🛠️ Tools & platforms I use: Focusrite Audio Interface | Acoustic-treated studio | Professional Dynamic Mic Audacity | Hindenburg Pro | Adobe Premiere Google Workspace | Microsoft Excel AI training platforms (US-based) | Datacompute Intercom | Stripe | Aircall | Kolleno | Slack Where would you like us to start? Let´s schedule an interview! 📩 🗺️ Based in: Hungary, Budapest (CET)

Dear Client, Thank you for taking the time to explore my profile. Allow me to introduce myself: I hold a BA in Economics and a certification in Marketing, with over a decade of experience across multinational companies in diverse fields, including training, sales, customer service, project management, and team leadership. Native in German and Hungarian, with strong proficiency in English and Polish, I actively engage in language practice daily to ensure my skills remain sharp. With over 10 years spent translating, proofreading, and localizing a wide range of texts— of which seven were dedicated to successful projects on Upwork, I pride myself on maintaining excellent ratings and a robust work history. I am particularly interested in fostering long-term translation, proofreading, and project management collaborations. I also can support you with creating content, voice-over projects, and subtitling. Additionally, I can assist with on-site translation in Hungary, language testing, transcription, and a variety of other services. My expertise spans various domains, including legal, medical, technical, IT, Software, Apps, websites, E-commerce, HR, customer service, sales, psychology, healthcare, software, marketing, and much more. Looking forward to discussing how we can work together to meet your needs. I look forward to our conversation. Warm regards, Aniko Z.

Need to delegate tasks reliably? I'm a highly efficient and versatile Virtual Assistant dedicated to maximizing your productivity. I manage your daily tasks with precision, ensuring you get your time back. Let's make your life easier. Here's what I can provide for you: 👇👇👇 𝑪𝑼𝑺𝑻𝑶𝑴𝑬𝑹 𝑺𝑼𝑷𝑷𝑶𝑹𝑻 l 𝑺𝑯𝑨𝑹𝑬𝑫 𝑺𝑬𝑹𝑽𝑰𝑪𝑬𝑺 l 𝑫𝑰𝑮𝑰𝑻𝑨𝑳 𝑨𝑫𝑴𝑰𝑵𝑰𝑺𝑻𝑹𝑨𝑻𝑰𝑶𝑵 💎 𝑬𝑴𝑨𝑰𝑳 𝑶𝑹 𝑪𝑯𝑨𝑻 𝑺𝑼𝑷𝑷𝑶𝑹𝑻 If you need support in handling inquiries, resolving and providing solutions for your customers or clients through email and chat, I can definitely help you with that! Expect that I can offer you effective customer support, efficiently. 💎 𝑨𝑫𝑴𝑰𝑵 𝑺𝑼𝑷𝑷𝑶𝑹𝑻 From email management to scheduling, I can handle daily administrative responsibilities with precision! Need help with team coordination, meetings, or documentation? I've got it covered! You can expect that I can manage virtual meetings through platforms like Zoom or GMeet with meeting minutes taken and action items followed up. I can also be useful in your data entry and or document processing. And if in the future you need support for conducting research on various topics or even creating a presentation for it -- done! 💎 𝑺𝑶𝑪𝑰𝑨𝑳 𝑴𝑬𝑫𝑰𝑨 𝑴𝑨𝑵𝑨𝑮𝑬𝑴𝑬𝑵𝑻 If you need a set of extra hands to manage your social media, I’m your girl! Whether it's blog posts, FB/IG or TikTok reels, or responding to messages and comments you can expect that it will be managed. I can create engaging and informative content that resonates with your target audience. 💎 𝑨𝑵𝑫 𝑴𝑶𝑹𝑬! I can provide you with tailored support to suit your specific needs. 🔥🔥 𝑯𝑰𝑹𝑬 𝑴𝑬! 🔥🔥 I've got a killer reputation for being super 𝑹𝑬𝑳𝑰𝑨𝑩𝑳𝑬 and 𝑽𝑬𝑹𝑺𝑨𝑻𝑰𝑳𝑬, thanks to over ten years of dedicated experience. These qualities are the secret sauce of my professional journey, helping me tackle all kinds of challenges with creativity and flexibility. It’s all about delivering top-notch results, every single time! 🔥 Subject Matter Expertise (SME): My SME skills will add value through research, content creation, and problem-solving. 🔥 Team Leadership (TL): I have successfully led and managed teams, ensuring projects are delivered on time and meet quality standards. My leadership skills can enhance task coordination and efficiency within your organization. 🔥 Customer Success: As a Customer Success Specialist, I prioritize customer satisfaction and retention. I can offer exceptional support, personalized solutions, and effective communication. 🔥 Shared Services: My background as a Shared Services Associate equips me with the knowledge and expertise to handle various administrative and operational tasks efficiently. With a flexible and versatile approach, I'm committed to streamlining your business operations, managing your tasks efficiently, and providing top-notch support. Whether it's scheduling, data entry, email management, or any other administrative task, I'm here to ensure your success by adapting to your unique needs and delivering outstanding results. Consider me your digital Swiss Army Knife, armed with a diverse set of tools to sculpt your projects into masterpieces! ✦ Zendesk ✦ Slack ✦ Google Workspace ✦ Intercom ✦ Skype ✦ Zoom ✦ Abacus ✦ Concur ✦ Canva ✦ Wordpress ✦ Admin/booking.com ✦ Quickbooks Feel free to reach out to discuss your specific needs and let's work together to make your business goals a reality! 🟢 You can: ✔️ Send me a personal Upwork message. ✔️ Click the green ‘Schedule a Meeting' button. 𝑷𝑺. 𝑻𝒊𝒎𝒆’𝒔 𝒕𝒊𝒄𝒌𝒊𝒏𝒈! 𝑩𝒐𝒐𝒔𝒕 𝒚𝒐𝒖𝒓 𝒑𝒓𝒐𝒅𝒖𝒄𝒕𝒊𝒗𝒊𝒕𝒚 𝒃𝒚 𝒅𝒆𝒍𝒆𝒈𝒂𝒕𝒊𝒏𝒈. *𝒘𝒊𝒏𝒌

Building, creating, and problem-solving with AI tools every single day. - ChatGPT - Google Gemini - Claude - Canva IT Service Desk Agent with a strong background in e-commerce, technical support, and quality assurance. With over 5 years of experience across diverse roles, including customer support, SEO, and sales, I excel at solving complex IT issues while providing top-tier customer service. I have supported teams and individuals by managing Windows, MacOS, and Microsoft O365 environments, ensuring smooth operations across enterprise management systems. Fluent in both Hungarian and English, I have a proven track record of driving results in fast-paced environments. My skills include troubleshooting, account management, software installation, and hardware setup, along with a deep understanding of e-commerce platforms and CRM systems. Passionate about both technology and client success, I aim to continue delivering impactful solutions while helping businesses meet their goals.

Chargeback & Fraud Prevention Specialist | Payment Dispute Expert I help e-commerce merchants, fintech platforms, and physical service & product and SaaS businesses reduce financial losses from chargebacks, fraud, and payment disputes — quickly and reliably. With over 5 years’ hands-on experience in chargeback operations, KYC/AML compliance, and fraud detection, I’ve achieved: • +80% win rate in 2nd presentments, and pre-arbitration & +90% arbitration stages for Visa / MasterCard disputes (With a proof), • up to ~70% reduction in dispute volumes through risk rule implementation, early alert setups &evidence quality improvement which serve as a deterrence against potential disputes, and merchant training. • Hundreds of Thousands of dollars saved in fees / recovered revenue via clear documentation, transaction forensics, and process refinement • Handling pre-disptue resolution, through Ethoca, and RDR (Verifi). What I bring: • Deep knowledge of payment gateways (Stripe, Checkout, Paysafe, PayPal, catalystpay, and many others.), card scheme rules, KYC/AML / verification fraud • Strong analytical skills => Excel, reporting + pattern / anomaly detection • Excellent stakeholder communication (merchant support, banks, internal teams) • Proactive & detail-oriented: I build systems so disputes don’t repeat If you’re losing revenue, losing sleep over chargebacks, or want to clean up your fraud exposure, let’s talk. I offer a free initial audit of your chargeback history to show quick wins. Your satisfaction is guaranteed – I deliver results with a commitment to excellence and client-focused outcomes Proof of work will be provided upon request via video call.