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Hi, I'm Mitzi. I started out as a customer service rep and worked my way up to running global programs. Along the way I've supported everyone from individual founders to teams of 400, and the job is always the same: keep things moving, keep people in the loop, and take the tedious work off your plate. 10+ years in project management, operations, and client support since then. I've been the person executives hand a rough idea to, trusting that I'll go figure out how to make it happen. WHAT I'M KNOWN FOR - Building the process while the company is still running. I joined DCP Global when it was very early stage and stayed until we had 17 global teams and close to 400 people. - Spotting the tedious thing nobody asked me to fix, then fixing it. - Being the buffer between a busy executive and everything else, so only what actually needs them reaches them. WHAT I CAN TAKE OFF YOUR PLATE - Project and program management: schedules, priorities, risk tracking, keeping teams moving across time zones - Process and documentation: SOPs, RACI matrices, workflow templates. If your operations currently live in one person's head, I'll get them out of there. - Executive support: escalations, check-ins, stakeholder reports, calendar and inbox management - Customer support: inbound inquiries, escalations, disputes, and the careful handling that sensitive accounts need. I spent my early career doing this for a global online payment platform. - Research and business materials: I dig, I summarize, I hand you something you can actually use - AI automation: finding the repetitive work in your week and building something that handles it HOW I WORK - I ask questions early instead of guessing. I'd rather flag a problem while it's small than surprise you when it's big. - I answer fast. Customer service taught me that leaving someone waiting is its own kind of problem. - Remote since 2020, so I need very little supervision. - I work fast. I know my way around the internet and around AI tools, so things that take others a full day often take me a fraction of that. EXAMPLES OF MY WORK - Freelancer work alerts. Our teams' work depended on a platform releasing tasks at random times, so people were refreshing the page all day trying to catch it. I set up Slack channels and webhook automations that notified everyone the second work went live. - Payment automation. We were paying almost 400 freelancers by hand every month. I built a dashboard plus a Google Sheets automation that imports the client's invoice, matches each entry to the right profile, and calculates amounts in both local currency and USD. A full week of finance work turned into a quick, repeatable task. - Operations from scratch. At RJC Global Impact I built out the meeting cadence, stakeholder reviews, and risk and issue tracking for a 10 person team getting ready to launch a new platform. Progress went from scattered to visible. - SOPs and RACI matrices at DCP Global. Standardizing documentation across 17 global teams contributed to a 30%+ jump in productivity. TOOLS I USE DAILY - AI: Claude (Chat, Code, Cowork), ChatGPT (Chat, Codex), Gemini - Project management: Jira, Trello, Smartsheet, Slack - Other: Advanced Excel and Google Sheets, CRM systems, Canva BACKGROUND - Software Development diploma, SAIT (2025), with honors, 3.95 GPA - BS Information Technology, Benguet State University

If you're a real estate broker or agent losing leads to manual follow-up, missed emails, and disconnected tools — I build the automated backend that captures, qualifies, and nurtures every lead on its own. I'm an n8n and AI automation specialist. Whether you need one clean workflow or an entire business backend wired across a dozen apps, I build reliable, fully documented systems with proper error handling — not fragile automations that break silently the moment something changes. WHAT I CAN BUILD FOR YOU: - Workflow & business process automation — n8n (expert), plus Make / Zapier - AI automation & AI agents — OpenAI/GPT & Claude, RAG chatbots, LLM-powered workflows - AI voice agents — inbound/outbound call agents that qualify leads, book appointments & sync to your CRM (Vapi, Retell, Twilio Voice) - CRM automation & lead pipelines — capture, qualify, tag, route & follow up (Follow Up Boss, Constant Contact, HubSpot, Airtable) - Social media automation — auto-generate and publish content to Facebook/Instagram Pages from your own triggers (Google Drive, Sheets, listings), with AI-written captions - Multichannel messaging — Twilio SMS, WhatsApp & email automation - API & webhook integrations — REST APIs, JSON, and custom code in JavaScript & Python - Document & data automation — DocuSign, PDF/data extraction, Google Sheets, databases RECENT WORK: For a real estate client, I built an end-to-end system that runs his entire lead-to-contract pipeline: a master webhook routes every CRM event to the right workflow, auto-qualifies leads as buyer/seller/investor, syncs email lists, sends SMS, and auto-issues DocuSign agreements. A connected system recovered 1,000+ contacts' missing emails through automated SMS campaigns — growing his marketable list with zero manual entry. I also built an AI voice agent that calls leads on its own, qualifies interest, collects their name, phone, and email, and writes every result straight into Google Sheets and the CRM — plus an AI social pipeline where a single image upload triggers an AI-written description and auto-publishes it to a Facebook Page. WHY CLIENTS WORK WITH ME: ✅ Systems that are documented, tested, and built to keep running after handoff ✅ Real business outcomes — fewer dropped leads, faster response, hours saved every week ✅ Fast, clear communication — I respond within hours If you've got a repetitive process, disconnected tools, or leads slipping through the cracks, send me a message and let's map out what we can automate.

✅ Official Certified Google Cloud & Workspace Support Partner ✅ Microsoft, GoDaddy, Zoho, Bluehost Official Support Partner ✅ Honesty with Trust & Knowledge is on top priority for me to do task :) ✅ Quick Responder Top Rated Plus Freelancer ✅ 8.5 years of experience ✅ Quick turnaround time ✅ Fluent in English ✅ Google Workspace for Education Official Partner ✅ Google App Script Expert ✅ Cloud M Partner & Migrations Expert ✅ BitTitan Partner & Migrations Expert ✅ 24/7/365 Available for your service ✅ Google Workspace(Formally G Suite) Solutions - Google Workspace(Formally G Suite) Account Setup with Domain Name - 24*7*365 Google Workspace(Formally G Suite) Technical Support - 24*7*365 Google Workspace(Formally G Suite) Data Migration from any existing Server - Billing Issue Resolutions of Google Workspace(Formally G Suite) - Google Workspace(Formally G Suite) Remote Training ✅ Microsoft Office 365 Solutions - Office 365 Account Setup with Domain Name - 24*7*365 Office 365 Technical Support - 24*7*365 Office 365 Data Migration from any existing Server ✅ Zoho Email Solutions - Zoho Email Account Setup with Domain Name - 24*7*365 Zoho Email Technical Support - 24*7*365 Zoho Email Data Migration from any existing Server ✅ Website Migrations & Maintenance - Website transfer from Existing Server to New Server - 24*7*365 Website Maintenance Help - 24*7*365 Website's Database Backup & Transfer ✅ Hosting Server Transfer - Hosting transfer from Existing Server to New Server - 24*7*365 Hosting Maintenance Help - 24*7*365 Website's Database Backup & Transfer ✅ Customer Support Specialist - 24*7*365 E-Mail Support to your client with Fluent English - 24*7*365 Technical Support - 24*7*365 Remote Technical Support

Your Shopify store should turn more visitors into customers. I build Shopify and Shopify Plus stores that improve performance, increase conversions, and help your business grow. On a recent Shopify ecommerce project, I increased a store's conversion rate from 0.45% to 1.75% by improving site performance, refining the user experience, and rebuilding product pages around how customers actually shop. Whether you're launching a new brand, redesigning an existing store, or scaling a growing business, you'll get a fast, modern, and conversion-focused Shopify store built around your goals. I also help businesses take advantage of Shopify's latest AI capabilities where they create real value. From Shopify Magic and Sidekick to AI-powered product recommendations and semantic search, I implement solutions that improve customer experience, reduce manual work, and support long-term growth. Over the past several years, I've partnered with startups, DTC and B2B brands, and established businesses to build, optimize, and scale their Shopify and Shopify Plus stores. I've successfully delivered 950+ projects, maintain a 99% Job Success Score, and hold Top Rated Plus status on Upwork. Before freelancing, I worked at IBM, where I developed a strong foundation in solving complex technical challenges and delivering reliable solutions. Areas of Expertise: Custom Shopify & Shopify Plus theme development (Liquid, Shopify 2.0, metafields) Premium UI/UX design focused on conversions and customer experience CRO audits and conversion optimization backed by real data Performance optimization & Core Web Vitals improvements Shopify AI implementation (Magic, Sidekick, semantic search & AI recommendations) Figma to Shopify development and ecommerce store redesigns Shopify app integrations, custom functionality & API integrations Subscriptions, bundles, upsells & cross-sells (Recharge, Appstle, Skio) Store migrations from WooCommerce, WordPress, Webflow, or Magento Ongoing maintenance, technical support, and long-term growth You'll always know what's being worked on, why it matters, and what results to expect. I believe in clear communication, clean code, and solutions that support your business long after launch. If you're looking for a Shopify partner who focuses on growth, performance, and measurable results. I'd be happy to discuss your project.

⚡ The #1 Freelancer for Email Deliverability and Inbox Placement on Upwork ⚡ Why Clients Hire Me I specialize in diagnosing, rebuilding, and protecting email infrastructures to ensure messages consistently land in the inbox and not spam. I support environments sending anywhere from tens of thousands to millions of emails per day, working across major ISPs and platforms including SendGrid, Mailgun, Amazon SES, Klaviyo, HubSpot, Instantly, Smartlead, and Lemlist. My work focuses on inbox placement, sender reputation, and long-term deliverability stability. Over the past 24 months, this approach has helped clients recover lost inbox placement, stabilize revenue, and prevent repeat deliverability failures. I am dedicated to ensuring reliable inbox delivery, clean infrastructure, and long-term deliverability protection. 📬 Email Deliverability and Inbox Placement 🔹 Inbox placement diagnostics and forensic audits 🔹 Sender reputation analysis and repair 🔹 Spam filtering and ISP throttling issues 🔹 Blacklist investigation and remediation 🔹 Ongoing inbox monitoring and optimization 🛠 Email Infrastructure and Authentication 🔹 Domain and subdomain strategy 🔹 SPF, DKIM, DMARC, and MX configuration 🔹 Infrastructure rebuilds and migrations 🔹 Warmup strategy and sending pattern design 🔹 High-volume scaling with inbox safety 🔁 Ongoing Deliverability Management 🔹 Continuous monitoring and early-warning alerts 🔹 Weekly optimization of sending behavior 🔹 Reputation protection across ISPs 🔹 Technical troubleshooting as issues arise 🔹 Clear reporting and actionable insights

Your GHL is busy. Your revenue says it isn't. That gap is where I work. I've seen this exact setup hundreds of times. The automations break. Follow-up dies after day two. The pipeline looks full, but the money doesn't match it. And when you ask which campaigns actually brought in paying customers, nobody can pull the answer out of the system. I've spent 15 years fixing it. GoHighLevel is what I do. I'm a Certified GHL Engineer and a Top 1% Upwork EXPERT-VETTED freelancer, and I work in the platform every day. I don't jump into a build. We start with an audit. It shows where your funnel is broken and what that's costing you, then I quote a fixed price to fix it. No hourly surprises. No scope creep. You leave the audit with a plan you can act on, whether you build with me or not. ⚜ - GHL builds, rebuilds & full account architecture ⚜ - Migrations into GHL from Keap, HubSpot & ActiveCampaign ⚜ - Lead follow-up & lifecycle automation that runs without babysitting ⚜ - Attribution & reporting dashboards showing which campaigns actually drive revenue ⚜ - Call Tracking & Dynamic Number Insertion ⚜ - Conversion tracking in Google Tag Manager ⚜ - SMS, Email & Voicemail sequences ⚜ - API & Third-Party Integration Most GHL freelancers stop at the dashboard. I go a layer deeper. When you outgrow what GHL's native reporting can show you, I build the data layer underneath it: a proper data warehouse that pulls your CRM, ads, and call data into one source of truth instead of four tools that don't talk to each other. Few people on this platform do both the GHL build and the data engineering behind it. I do. But don't just take my word for it. My Upwork feedback is verified and attached to real contracts on this profile: ⚜ - On a recent GHL build, the client endorsed me for being Accountable for Outcomes. ⚜ - On another, five stars with the client noting I took the time to educate them on the right solution before building, calling out Clear Communication and Detail Oriented. ⚜ - Recent verified jobs: a multi-clinic CRM & pipeline build, an automotive CRM rebuild with lead tracking, and a Keap-to-GHL migration. So let's talk about your setup. The first step is a fixed-price audit: I map exactly where your GHL is leaking leads and revenue, what it's costing you, and what it takes to fix. You walk away with a clear plan and a fixed number, whether you build with me or not. ★★ Hit that ⚜ GREEN BUTTON ⚜ and tell me what you're working with, and what your GHL should be telling you that it isn't. ★★ Talk to you soon, Alex - Top 1% Upwork EXPERT-VETTED