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With my vast experience in the field of customer service, I won't disappoint you hiring me. I have an admirable persuasive quality of communicating with customers and I am a positive, motivated and hardworking individual who enjoys learning everyday. If given the opportunity, I would enthusiastically tackle all tasks and ensure that I complete the work accurately and bring success to the company & project.

Helping You Edit and Publish Your Podcast Without the Hassle 💻 5+ Years of Experience ✅ 100+ projects delivered ✅ Award-winning Podcast & Video Editing Specialist ✅ Excelling in delivering high-quality audio/visual content ✅ On-Time Project Delivery and Client Success Stories Hi, I’m Bakhtawar, a Podcast Video Editor with a passion for transforming full-length podcast post production into engaging visual content. 𝐈 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐞 𝐢𝐧: 🎙️ Podcast Video Editing 📲 Creating short-form clips from podcast episodes for Instagram Reels & TikTok ✔️ Podcast Services ⮞ Audio/Video Podcast Editing ⮞ Sync Audio with Video ⮞ Create Podcast Intro/Outro ⮞ Removal of Umms, Ahhs & Bloopers. ⮞ Extract Clips for:    • YouTube Shorts    • Instagram Reels    • TikTok ⮞ Add:    • Subtitles    • Graphics & Animations    • Transitions    • Sound Effects ⮞ 🎨 Podcast Thumbnails, Cover Art & Logo Design ⮞ 🕒 Podcast Scheduling & Publishing ✔️I also offer Graphic Design services: ⮞ YouTube Thumbnails ✔️ 𝐖𝐡𝐲 𝐇𝐢𝐫𝐞 𝐌𝐞? I have a strong portfolio that showcases my work and reflects my commitment to quality and creativity 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗘𝗱𝗶𝘁𝗶𝗻𝗴 𝗘𝗮𝗰𝗵 𝗧𝗶𝗺𝗲: Delivering unique and professional edits tailored to your needs. 𝗧𝗶𝗺𝗲𝗹𝘆 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗪𝗶𝘁𝗵 𝗖𝗹𝗲𝗮𝗿 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Meeting deadlines while keeping you informed every step of the way. Let’s work together to create something extraordinary!

Hello👏, I appreciate you taking a moment to review my profile! I’m a full-time Customer Service Representative with over 4 years of experience supporting eCommerce brands, particularly those built on Shopify. I specialize in delivering fast, friendly, and accurate support via email and live chat, ensuring every customer receives a timely, helpful, and empathetic response. If you're looking for a dedicated Virtual Assistant with hands-on experience in Shopify store management and customer support, I'm here to help. ✅ Shopify eCommerce Support – My Core Responsibilities: • Responding to customer inquiries via email and chat • Answering product-related questions • Communicating with suppliers for order issues (e.g., delivery delays, damaged items, replacements, refunds) • Tracking orders and updating customers • Handling returns and refunds professionally • Managing disputes and chargebacks via PayPal, Klarna, Chargeflow, etc. 🛍️ Shopify Store Management: • Order tracking, processing, and fulfillment • Order cancellation and refunds • Modifying customer details (address, email, etc.) • Creating and managing discount codes • Communicating with suppliers for order updates • Handling chargebacks and disputes efficiently 📲 Social Media Support: • Managing Facebook Pages: replying to messages, moderating comments, and hiding negative feedback • Responding to inquiries across Instagram, TikTok, and Meta platforms 💻 Tools & Platforms I Use: • HelpScout • Gorgias • Gmail • Freshdesk • Zendesk • Outlook • PrivateMail • Re:amaze • Proton Mail • ManyChat • Facebook Pages • Instagram • Google Sheets 🛒 Brands I've Supported: ► Vivora – Fashion brand (Shopify): Email & social media support ► Inpaq-Stockholm – Women’s dresses (Shopify): Email & social media support ► Nutral Life – Supplement products (Shopify): Email support & social media support ► Zeria – Supplement products (Shopify): Email support ► PawfectBuddies – Pet products (Shopify): Email & social media support ► Wonder Paws – Dog products (Shopify): Email & social media messaging support ► U.S.-Based Client – Delivered real-time live chat support through Facebook Messenger. ► Boutique Lemoine Paris – Fashion eCommerce Store: Email Support ► Fashion Viva store – eCommerce Fashion Brand: Email & social media messaging support ► Mexico-Based Brand – Live Chat Support & Social Media Handling 🌐 Multilingual Support: I’ve supported customers in various languages including ( German, Dutch, Finnish, Swedish, Italian, French, Greek, and Australian English, using ChatGPT, Google Translate, and DeepL Translator). 🙌 Why Clients Choose Me: • 24/7 availability—including weekends and holidays • Calm, clear, and professional communication—even under pressure • Deep Shopify expertise with full-spectrum support • Fast response times with attention to detail • Long-term mindset focused on loyalty and customer retention I don’t just resolve issues—I represent your brand’s voice with professionalism, empathy, and consistency. Every customer interaction is a chance to build trust, inspire loyalty, and turn one-time buyers into lifelong fans. 😌 Ready to elevate your customer experience? Let’s connect! I’d love the opportunity to support your brand and grow together. Thank you for your time—I look forward to working with you! Best regards, Muhammad

Are you looking for a reliable, detail-oriented, and professional customer support specialist who can help your eCommerce business thrive? I’m here to help! I bring over5 years of experience in providing outstanding customer service across multiple platforms including Shopify, PayPal, Klarna, and social media channels. ✅ What I Can Help You With: 🛒 Shopify Customer Support Managing orders, refunds, and exchanges Responding to inquiries via email and chat Updating order status & tracking information Resolving product or shipping issues 📧 Email Support & Help Desk Tools Fast, friendly, and professional customer responses Platforms: Gmail, Outlook, Gorgias, Zendesk, Freshdesk Creating canned responses and macros to speed up support 💳 Dispute & Chargeback Management Handling Shopify chargebacks with detailed evidence and documentation Managing PayPal and Klarna disputes to increase win rates Coordinating with fulfillment teams to provide proof of delivery and transaction records Writing compelling, factual responses to represent your business 📱 Social Media Customer Support Responding to DMs, comments, and inquiries on Facebook, Instagram, TikTok, etc. Managing negative feedback and turning unhappy customers into loyal fans Using Meta Business Suite and other tools for organized social interactions 📦 Returns, Refunds & Escalations Processing return requests and refund workflows De-escalating unhappy customers with empathy and clear communication Identifying trends in customer feedback for business improvement 💼 Tools & Platforms I Use Daily: Shopify Admin & Shopify Inbox PayPal, Klarna Merchant Portals Gorgias, Zendesk, Freshdesk, Help Scout Meta Business Suite, Instagram, Facebook Slack, Notion, Google Workspace 🌟 Why Work With Me? Clear and timely communication 100% customer satisfaction focus Ability to work independently or with a team Fast learner, flexible with tools and processes Strong attention to detail with a calm, professional tone 📩 Let’s work together! If you need someone who understands the ins and outs of Shopify support, payment dispute resolution, and customer communication — let’s talk!

I’m a dedicated professional with experience in customer service, sales, and support. With a background in International Relations, I provide clear and efficient communication to help businesses run smoothly. I’m focused on delivering great service through email, phone, and chat, ensuring customer satisfaction and smooth operations.

Welcome to My Profile! A dedicated customer service professional with a Bachelor’s in Computer Science and over 8 years of experience in customer support, e-commerce, social media moderation, and chargeback dispute management. My goal is simple: to help businesses deliver exceptional customer experiences while streamlining operations. Struggling to Keep Up With Customer Inquiries or Disputes? Let me take that off your plate. I have worked across industries such as fashion, fintech, and real estate, specializing in resolving complex issues efficiently, boosting customer satisfaction, and improving operational workflows. Here’s How I Can Help: Phone, Email, and Live Chat Support Handling Queries, Refunds, and Chargebacks Ticketing System Management PayPal and Shopify Dispute Resolution E-commerce Store Management Order Processing, Tracking, and Shipping Updates With my expertise, I ensure your customer service runs smoothly, professionally, and hassle-free. Tools I Excel In: Zendesk | LiveChat | Zoho CRM | Gorgias Slack | Shopify | G-Suite | Freshdesk Discord | Skype Why Work With Me: 1️⃣ Multi-Channel Support Expertise I provide seamless support across email, phone, and chat platforms, leveraging tools like RingCentral, LiveChat, Zendesk, and Gorgias to resolve issues quickly and professionally, helping you retain and satisfy more customers. 2️⃣ In-Depth Product Knowledge I take the time to fully understand your products, allowing me to provide accurate, detailed, and valuable assistance that keeps your customers informed and happy. Ready to Elevate Your Customer Service? Send me a personalized message here on Upwork. Or click “Schedule a Meeting” to get started. No Costs Until You See Results! Let’s collaborate to create a world-class customer experience that sets your business apart. Many thanks, Nemal