With my vast experience in the field of customer service, I won't disappoint you hiring me. I have an admirable persuasive quality of communicating with customers and I am a positive, motivated and hardworking individual who enjoys learning everyday. If given the opportunity, I would enthusiastically tackle all tasks and ensure that I complete the work accurately and bring success to the company & project.
German
Online Chat Support
Inbound Inquiry
Zendesk
Phone Support
Email Support
Technical Support
Customer Acquisition
Customer Satisfaction
Customer Service
Ticketing System
Salesforce
Shopify
Sales
Cold Calling
Abu Bakar S.
Multan, Pakistan
$3/hr
5.0
10 jobs
Greetings,
Thank you so much for visiting my profile.
Hello! I'm Abu Bakar, a seasoned customer support professional with over two years of experience as a full-time freelancer. I aim to deliver detail-oriented, organized, and accurate support that exceeds client expectations. I excel at managing multiple tasks, staying calm under pressure, and ensuring your business runs smoothly.
Why Work With Me?
✔ 100% Client Satisfaction
✔ Fast & Accurate Typing (50+ WPM)
✔ Detail-Oriented and Reliable
✔ Quick Response Time
✔ Confidential & Professional Service
Shopify Expertise
I can help you manage your Shopify store efficiently, including:
Adding & Updating Products
Managing Customer Details (Emails, Addresses, etc.)
Processing Orders (Manual & Automated)
Downloading Invoices & Creating Discount Codes
Communicating with Suppliers for Order Deadlines
Email Support Experience
I have provided top-notch email support for various e-commerce stores using tools like Zendesk, Gmail, Freshdesk, Gorgias, and Help Scout. Some of my past clients include:
Email Support: karlena.de (Gmail + Shopify)
Email Support: dejavumode.de.com (Gmail + Shopify)
Email Support: Senseprotoothbrush.com (Zendesk + Shopify)
Email Support: Vuzozy.com (Trengo + Shopify)
Live Chat/UK for goodfair.com
Email Support for Parisignature (E-commerce & Drop shipping Store/France)
Email Support for Redhoumy (E-commerce & Drop shipping Store/USA)
Email Customer Support For Spirilet (E-commerce Store/UK)
Social Media Management
I can handle customer interactions on Facebook, Instagram, and TikTok, including:
Replying to Facebook comments & messages
Managing Instagram & TikTok DMs
Communication & Support Tools
I am experienced in using:
📌 Slack, Skype, WeChat, WhatsApp, Discord
📌 Zendesk, Gmail, Freshdesk, Help Scout, Gorgias, Trengo
📌 Facebook Pages & Instagram Management
Other Skills
✔ Virtual Assistance & Data Entry
✔ Google Sheets & Organization
✔ Multilingual Support (German, Dutch, Swedish, Italian, French, Norwegian, Greek)
✔ Translation (Google Translate, DeepL)
Availability
✅ Available 365 days a year
✅ Free 7-day trial: Try my services with no risk!
I’d love to work with you and help your business grow. Let’s connect!
Best regards,
Abu Bakar
Customer Service
Technical Support
Customer Support
Customer Satisfaction
Email Support
Online Chat Support
Order Fulfillment
Order Tracking
Order Management
Zendesk
Freshdesk
Shopify
Gorgias
Gmail
Shopify Dropshipping
Amazon
TikTok
ChatGPT
Slack
Virtual Assistance
Mueen Udeen M.
Minchianabad, Pakistan
$5/hr
5.0
1 jobs
Hi, I'm Mueen, I have an 4 year's experienced in Guest Posting and Content Writing I specialise in writing engaging, SEO-friendly content and publishing guest posts on high-authority websites to help businesses increase their online visibility.
✅ Guest Posts on Niche Sites
✅ 100% SEO Optimised Content
✅ 100% Original, Well-Researched Writing & human written Not prefer AI content
✅ Timely Delivery & Clear Communication
Let’s collaborate to grow your brand through powerful content. Feel free to reach out!
SEO Expert | ON Page SEO | Off Page SEO | White Hat SEO| Keyword Research| Google Analytics| Google Search Console| Google Tag Manager | Google Ads| Facebook Ads| Bing Webmaster | Link-Building | SEO | Keywords Optimization | Guest Posting | Search Engine Ranking | SEO Professional | eCommerce SEO | Website SEO Auditing | Link Building Services | White-Hat Link Building Services | White Hat Link Building Services | White-Hat Link Building | Search Engine Optimization | Backlink Building | Building Backlinks | Building Links | Building White-Hat Links | Building White Hat Links | Website SEO | SEO Link Building | Site SEO | SEO Website | Real Estate SEO | SEO for Real Estate Website | SEO for Travel Website | SEO for real estate site | SEO for travel site | SEO for Religious site | SEO for religious website | SEO for site | SEO for website | Website SEO | Site SEO | Off-site SEO | On-Site SEO | On-Page SEO | Ranking higher in search engines | Domain Authority | Guest Blogs | Guest Blog | Backlinks | High Quality backlinks | High-quality backlinks | Backlink building |SEO for e-commerce site | SEO for e-commerce website | Offsite SEO | Offpage SEO | Off-site SEO | Off-page SEO | SEO Specialist | SEO Strategist | Local SEO | Local SEO Expert | Local SEO Specialist | GMB Expert | GMB Optimization | GMB Ranking | Google My Business Profile Optimization | GMB Specialist | Citations | Directories | Local Directories | Local Citations | Local Backlinks | Location Pages Optimization | Local Branding | Local SEO Lead Generation Expert | Directory Submission | Local Search Engine Optimization | Google My Business Optimization | Local Outreaching Expert I Leads Generation I Data Entry I Products upload I Shopify SEO I Press release I Wix SEO, screaming frog audit
Digital Marketing Strategy
Local SEO
Digital Marketing
Freelance Marketing
Search Engine Optimization
Digital Marketing Materials
Guest Post
Content Strategy
Off-Page SEO
On-Page SEO
Keyword Research
Link Building
SEO Backlinking
Hiba T.
Karachi, Pakistan
$5/hr
4.8
53 jobs
7 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings.
I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness.
I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality.
I am knowledgeable in the use of the following CRM and Software:
✅ Go High Level
✅ Zendesk
✅ Qorox
✅ Sticky.io
✅ Intercom
✅FreshDesk
✅Hubspot
✅ Xencall Dial
✅ Active Campaign
✅ Vici Dialer
✅Zoiper
✅CRM
✅ Microsoft Office Suite,
✅ Google Docs and Google Sheet
✅ HelpScout
✅ Zoho CRM
✅ Reamaze
✔️Project Management
Trello - Slack - Google Meet
Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.
Email Support
Phone Support
Online Chat Support
Intercom
Strategic Plan
Customer Retention Strategy
Customer Support
Research & Strategy
Sales
Marketing Plan
BakhtAwar M.
Karachi, Pakistan
$20/hr
5.0
100 jobs
Helping You Edit and Publish Your Podcast Without the Hassle
💻 5+ Years of Experience
✅ 100+ projects delivered
✅ Award-winning Podcast & Video Editing Specialist
✅ Excelling in delivering high-quality audio/visual content
✅ On-Time Project Delivery and Client Success Stories
Hi, I’m Bakhtawar, a Podcast Video Editor with a passion for transforming full-length podcast post production into engaging visual content.
𝐈 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐞 𝐢𝐧:
🎙️ Podcast Video Editing
📲 Creating short-form clips from podcast episodes for Instagram Reels & TikTok
✔️ Podcast Services
⮞ Audio/Video Podcast Editing
⮞ Sync Audio with Video
⮞ Create Podcast Intro/Outro
⮞ Removal of Umms, Ahhs & Bloopers.
⮞ Extract Clips for:
• YouTube Shorts
• Instagram Reels
• TikTok
⮞ Add:
• Subtitles
• Graphics & Animations
• Transitions
• Sound Effects
⮞ 🎨 Podcast Thumbnails, Cover Art & Logo Design
⮞ 🕒 Podcast Scheduling & Publishing
✔️I also offer Graphic Design services:
⮞ YouTube Thumbnails
✔️ 𝐖𝐡𝐲 𝐇𝐢𝐫𝐞 𝐌𝐞?
I have a strong portfolio that showcases my work and reflects my commitment to quality and creativity
𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗘𝗱𝗶𝘁𝗶𝗻𝗴 𝗘𝗮𝗰𝗵 𝗧𝗶𝗺𝗲: Delivering unique and professional edits tailored to your needs.
𝗧𝗶𝗺𝗲𝗹𝘆 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗪𝗶𝘁𝗵 𝗖𝗹𝗲𝗮𝗿 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Meeting deadlines while keeping you informed every step of the way.
Let’s work together to create something extraordinary!
German
Podcast Editing
Podcast Production
Audio Editing
Audio Post Production
Podcast
Adobe Premiere Pro
Video Intro & Outro
Video Editing
Video Production
Video Post-Editing
Audio Production
Podcast Timestamps
Podcast Transcription
Descript
Muhammad Z.
Multan, Pakistan
$3/hr
5.0
1 jobs
🟢 Hi! I’m a Shopify Customer Support Specialist with 5+ years of experience helping Shopify, WooCommerce, and eCommerce brands deliver fast, professional, and customer-focused support.
I specialize in Email Support, Live Chat Support, Shopify Customer Service, Order Management, Returns & Refunds, Shipping & Tracking, Chargebacks, Customer Retention, and Customer Experience. My goal is to resolve customer issues efficiently, reduce unnecessary refunds and disputes, and help businesses build long-term customer loyalty.
I have hands-on experience with Shopify Admin, WooCommerce, Gorgias, Zendesk, Freshdesk, Help Scout, Reamaze, Richpanel, Zoho CRM, Trengo, and eDesk. I can quickly adapt to your existing tools, SOPs, workflows, macros, and ticketing processes.
🛒 Shopify & eCommerce Customer Support
✔ Shopify Customer Support & Customer Service
✔ Email & Live Chat Support
✔ Order Processing & Order Management
✔ Order Tracking & Shipping Updates
✔ Returns, Refunds, Exchanges & Cancellations
✔ Order Modifications & Draft Orders
✔ Customer Account & Address Updates
✔ Product & Order Inquiries
✔ Subscription Support
✔ Supplier Coordination & Order Fulfillment
✔ Chargeback & Payment Dispute Support
✔ Customer Complaint & Retention Management
✔ FAQ & Help Center Management
✔ SOPs, Macros, Canned Responses & Workflow Optimization
🧰 Helpdesk & Support Tools
Gorgias | Zendesk | Freshdesk | Help Scout | Reamaze | Richpanel | Zoho CRM | Trengo | eDesk | Gmail | Outlook | Private-Mail | Strato Webmail
📦 Shopify, Order & Shipping Tools
Shopify Admin | WooCommerce | Linnworks | Fulfilment China | Service Point | USPS | UPS | DHL | FedEx | YunExpress | 17Track | PostNL | Universal Parcel | Global Tracking
💬 Communication & Social Media Support
I can also manage customer communication through Slack, Discord, Skype, WhatsApp, WeChat, Facebook, Instagram, TikTok, and Meta Business Suite, including customer inquiries, comment moderation, and maintaining a professional brand presence.
🌍 Multilingual Customer Support
Using AI-assisted translation tools with manual review, I can provide natural and professional customer support in German, Dutch, French, Italian, Swedish, Spanish, Portuguese, Arabic, Turkish, Polish, Finnish, Greek, Russian, and other languages.
💼 Industries I’ve Supported
Fashion & Apparel | Beauty & Cosmetics | Pet Products | Jewelry | Lifestyle | Merchandise | Dropshipping | Print-on-Demand | DTC & eCommerce Brands
⭐ Why Clients Hire Me
✔ 5+ years of customer support experience
✔ Strong Shopify Admin & WooCommerce knowledge
✔ Experienced with Gorgias, Zendesk, Freshdesk & Help Scout
✔ Fast, professional, and empathetic communication
✔ Strong attention to detail and problem-solving skills
✔ Experienced with SOPs, macros, workflows, and ticket management
✔ Chargeback prevention and dispute support experience
✔ Focused on customer satisfaction, retention, and brand loyalty
✔ Available for long-term customer support partnerships
For growing stores and high-volume periods, I can also scale support with trained backup staff under my supervision while remaining your direct point of contact and maintaining quality control.
I don’t just answer customer questions—I represent your brand. Every interaction is an opportunity to build trust, resolve problems, improve customer satisfaction, and turn first-time buyers into loyal customers.
If you're looking for a Shopify Customer Support Specialist, Shopify Customer Service Representative, Shopify VA, Email Support Specialist, Live Chat Support Specialist, or eCommerce Customer Support Specialist, I’d be happy to help manage your customer support and deliver an exceptional customer experience.
Best regards,
Muhammad Zubair
Customer Service
Customer Support
Shopify
Email Support
Online Chat Support
Social Customer Service
Order Tracking
Order Processing
Order Management
Refund Processing
Ticketing System
Customer Satisfaction
Gorgias
Zendesk
Freshdesk
Help Scout
Intercom
Live Chat Software
CRM Software
Slack
How it works
Post a job for freePost a job
Tell us what you need. Create your own job post or generate one with AI then filter talent matches.
Hire top talent fast
Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.
Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
Payment simplified
Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.
Don't just take our word for it
“Upwork provides an umbrella-level of security. I can see a talent’s work history and ratings. I can hold payments in escrow. I can communicate through Upwork Messages instead of working through my email address.”
KD
Kim Darling
Emerald Tiger
“Upwork is the best platform to hire skilled professionals when we're not looking for a full-time employee. All the companies in our portfolio use Upwork to find talent across a wide range of fields.”
DM
David Merry
Kinetic Investments
“Our very specific requirements can be a challenge—With Upwork, we’re able to access a bigger community to ensure the success of our projects.”
KK
Katja Krohn
Summa Linguae
How do I hire a German Specialist in Pakistan on Upwork?
You can hire a German Specialist in Pakistan on Upwork in four simple steps:
Create a job post tailored to your German Specialist project scope. We'll walk you through the process step by step.
Browse top German Specialist talent on Upwork and invite them to your project.
Once the proposals start flowing in, create a shortlist of top German Specialist profiles and interview.
Hire the right German Specialist for your project from Upwork, the world's largest work marketplace.
At Upwork, we believe talent staffing should be easy.
How much does it cost to hire a German Specialist?
Rates charged by German Specialists on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a German Specialist in Pakistan on Upwork?
As the world's work marketplace, we connect highly-skilled freelance German Specialists and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream German Specialist team you need to succeed.
Can I hire a German Specialist in Pakistan within 24 hours on Upwork?
Depending on availability and the quality of your job post, it's entirely possible to sign up for Upwork and receive German Specialist proposals within 24 hours of posting a job description.