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Career Summary A versatile and results-driven professional with broad experience across retail, hospitality, customer service, data analysis, social media management, and virtual assistance. Proven ability to thrive in fast-paced environments while delivering exceptional customer service, managing client relationships, and supporting business growth. Skilled in a wide range of tasks, including booking coordination, customer support, data analysis, and content creation. Highly adaptable and quick to learn new systems and responsibilities, with strong communication, problem-solving, and organizational skills. Recognized for consistently delivering high-quality results, maintaining meticulous attention to detail, and creating positive, engaging experiences for clients and customers across every role.

Luxury travel isn't just about beautiful destinations. It's about delivering an effortless experience, from the first inquiry to the moment your client returns home. That's where I come in. I help travel advisors, boutique agencies, and hospitality businesses stay organized behind the scenes by managing the operational details that keep your business running smoothly. Whether it's coordinating complex itineraries, managing client communications, organizing CRM systems, researching destinations, or documenting processes, I take ownership of the work so you can focus on growing your business and serving your clients. Over the past several years, I've supported travel professionals by handling everything from itinerary creation and supplier coordination to executive support and client experience management. I've worked with businesses specializing in luxury travel, group travel, destination research, premium hospitality, and personalized client experiences, ensuring every detail is accurate, organized, and delivered with care. Here's how I can support your business: ✔ Travel Operations ✔ Luxury Itinerary Planning ✔ TravelJoy Administration ✔ Travefy Itinerary Creation ✔ Client Communication ✔ Executive Support ✔ Calendar & Email Management ✔ Vendor & Supplier Coordination ✔ Hotel & Destination Research ✔ CRM Management ✔ SOP Documentation ✔ Process Improvement ✔ Newsletter Management ✔ Project Coordination I believe great operations are invisible. When clients enjoy a seamless experience, it's because someone behind the scenes has anticipated every detail before it becomes a problem. That's exactly how I work. I don't simply complete tasks, I look for ways to improve workflows, reduce bottlenecks, and create systems that help businesses scale more efficiently. Platforms & Tools TravelJoy • Travefy • WeTravel • HubSpot • Salesforce • Google Workspace • Microsoft Office • Trello • Notion • Canva • MailerLite • Axus • VAX • Viator • Expedia TAAP If you're looking for someone who communicates proactively, takes ownership of projects, and genuinely cares about delivering an exceptional client experience, I'd love to help your business grow.

✅ Why Partner With Me? I'm Irish a Short-Term Rental & Airbnb Property Manager | Guest Communication | Revenue Optimization With a proven track record of maximizing property performance and guest satisfaction, I bring a comprehensive understanding of what it takes to run successful short-term rentals in today’s competitive market. I have 5+ years of experience managing vacation rentals and working with multiple clients across the United States, New Zealand, Switzerland, Australia, and the United Kingdom. I specialize in helping property owners increase bookings, improve operations, and deliver exceptional guest experiences. I am highly experienced with multiple OTAs, as well as various channel managers and property management systems. Having worked with different platforms over the years, I have developed strong expertise in managing listings, synchronizing calendars, optimizing pricing, and streamlining operations efficiently across multiple channels. 🏡 Services I Offer ✔️ End-to-End Listing Management Including copywriting, professional photo coordination, and listing optimization ✔️ 24/7 Guest Communication & Support Prompt, professional, and friendly responses to inquiries, bookings, and emergencies ✔️ Dynamic Pricing & Revenue Optimization Maximizing returns using market data, competitor analysis, and seasonal demand trends ✔️ Housekeeping & Maintenance Coordination Managing trusted local teams to ensure spotless stays and fast issue resolution ✔️ Calendar & Booking Management Preventing double bookings and maintaining smooth operations across multiple platforms ✔️ Monthly Reporting Transparent reports with booking performance, occupancy insights, and profit analysis 📈 Proven Results • Increased occupancy rates by up to 30% for underperforming listings within 90 days • Boosted nightly rates through strategic pricing optimization • Streamlined operations to reduce turnover time and improve guest satisfaction • Maintained strong guest communication and positive review performance If you're looking for a reliable and proactive property manager who treats your business like their own, I’d love to help grow your short-term rental success.

I am an experienced Travel Consultant. With a comprehensive background spanning 15 years in the Airline, Travel, and Customer Service industries, I bring extensive expertise as a Travel Consultant and Customer Service professional. Throughout my career, I have consistently demonstrated a deep understanding of travel operations and customer service excellence. My roles have encompassed handling diverse aspects of travel consultancy, including Leisure Travel, Corporate Travel, and Marine Travel. I am proficient in coordinating and managing reservations for flights, accommodations, car rentals, and transfers, ensuring seamless and enjoyable travel experiences for clients. My proficiency extends to utilizing industry-leading Global Distribution Systems (GDS) such as Sabre, Apollo, and Amadeus, enabling me to efficiently navigate booking processes and provide accurate and timely information to clients. Additionally, I am well-versed in various web-based tools and platforms utilized across the travel industry, further enhancing my ability to deliver exceptional service. In addition to my extensive experience in travel consultancy, I have honed my skills in customer service over the years. I am adept at building strong client relationships, understanding their needs, and providing personalized solutions that exceed expectations. My commitment to delivering high-quality service has been instrumental in fostering client loyalty and driving business growth. Moreover, I have proactively pursued professional development opportunities, including completing a Virtual Assistant training program. This training equipped me with valuable skills in Email Handling and Management, Social Media Marketing, WordPress Management, Basic Graphic Design (using Canva), and Mailchimp, enhancing my ability to offer comprehensive support and contribute effectively in diverse roles. I am enthusiastic about the opportunity to bring my extensive experience, dedication to customer satisfaction, and versatile skill set to [Company Name]. I am confident that my background aligns perfectly with your requirements and would contribute positively to your team's success.

Real Estate Acquisitions Specialist | Appointment Setter & Customer Service Pro | Business Development & Sales Leadership ⭐ Proven Track Record in Real Estate Acquisitions & Disposition 🏆 5/5 Client Rating Across Multiple Freelance Sales Engagements 📞 Appointment Setting | Lead Follow-Up | High-Volume Customer Service 📈 Business Development | Sales Leadership | CRM & Pipeline Management 🎯 Real Estate | Healthcare Sales | Payment Processing | Travel Consulting Hi, I'm Jennylyn Grande — a versatile, results-oriented business development and real estate acquisitions professional with a strong foundation in appointment setting and high-volume customer service. I bring hands-on experience sourcing, evaluating, and closing property deals, along with a background built on booking qualified appointments, managing lead follow-up, and delivering excellent client support across healthcare, payment processing, and travel. My focus is simple: build strong client relationships, manage the full pipeline from first contact to close, and deliver consistent, measurable results. 📋 What I Do: I specialize in end-to-end acquisition and sales pipeline management — sourcing and evaluating land and residential properties, running comparative market analyses (CMA), negotiating purchase and sale agreements, and coordinating with title companies and closing agents through to a smooth close. I'm also an experienced appointment setter and customer service professional: conducting outbound calls, qualifying leads, scheduling appointments, handling 50–100+ inbound calls daily, and resolving customer issues quickly and clearly. Beyond real estate, I bring proven sales expertise in high-volume outbound calling, lead conversion, and client relationship management across the cannabis payment processing, healthcare, and travel booking industries. 📞 Appointment Setting & Customer Service Highlights: Managed lead follow-up and appointment setting to support the sales pipeline as a Healthcare Sales Representative Handled 50–100 inbound calls daily for a major online travel booking platform, booking, modifying, and managing reservations Handled 80–100 merchant follow-ups per week while supervising a 20–25 person sales team at MCA Company Streamlined claims and repair scheduling for homeowners at Choice Home Warranty, reducing service delays and improving satisfaction Delivered clear, compliant product information and support to help clients make informed decisions 💼 Experience: My background spans acquisition and disposition management at She Buys Land, residential real estate acquisitions at 24 Home Buyers, and nationwide sales management at Used Conex LLC. I've also served as a Senior Supervisor overseeing 20–25 sales agents at MCA Company (KAN Blackstone), worked as a Healthcare Sales Representative handling outreach and appointment setting, and supported high-volume client service and booking operations for a major online travel agency and Choice Home Warranty. Across every role, I've built strong client and partner relationships, managed complete deal pipelines, and mentored teams to raise performance. 🚀 Value Proposition: What sets me apart is my ability to manage complex pipelines from initial contact through closing while maintaining strong relationships with sellers, buyers, agents, wholesalers, and investors. I'm fluent across CRM and workflow platforms — including Podio, Salesforce, HubSpot, Zendesk, Mojo Dialer, RingCentral, and Kixie — so I can plug into your existing systems and start delivering results quickly. ⭐ Why Choose Me: 💡 Deal-Focused: Skilled in sourcing, evaluating, and negotiating profitable acquisitions and dispositions 📊 Data-Driven: Experienced in market research, property valuation, and CMA to support sound decisions 🤝 Relationship-Builder: Proven track record building networks of buyers, sellers, wholesalers, and investors 🎯 Results-Driven: Consistently closes deals and hits targets — from 5–10 deals/month to 20–30% productivity gains 📞 Appointment-Setting Expert: Skilled at outbound calling, lead qualification, and scheduling to keep pipelines full 😊 Customer-Service Focused: Track record of fast, clear, and compliant support that keeps clients satisfied and retained Whether you need a dedicated acquisitions specialist to build your deal pipeline, a sales professional to convert leads into closed business, or someone to manage and mentor your sales team — I'm ready to bring the same consistent results to your project. Let's connect and talk about how I can help grow your business!

✔My main goal is to provide my clients with a full-service experience so that they can trust that someone is looking out for their best interests and don't have to worry about anything related to daily operations like managing check-in and schedules, cleaning services, house maintenance, client issue troubleshooting, pricing strategies, managing bookings and cancellations, and so much more! Skills and services to offer: ✔Guest communication ✔Calendar management ✔Review Specialist ✔Taking care of any billing issues, discounts, and payments ✔I set up listings on platforms such as Airbnb, TripAdvisor, HomeAway, Booking.com, ETC ✔I take care of prices using smart pricing and PriceLabs. ✔I make sure calendars (Cialis) are synced to prevent over-bookings. ✔Listing Creation ✔Managing reservations ✔Task Management ✔Channel-Manager on online travel agencies: Booking.com, Airbnb, Traveloo, Rentals United and Expedia. ✔I am experienced in using PMS such as Guesty, Fantastic Stay, HostAway, Hostfully, Hospitable, Track and Lodgify. With my experience, I am comfortable assisting more customer's in the future and enhancing my skills in the Industry. Other Experience: **iTunes Chat Support Advisor I'm personally trained in line with the standard of Apple customer service, handling chat and email resulting in a very positive outcome within each customer engagement. ✔Dealing with a different type of customer which falls into 4 categories ( Thinker, Feeler, Entertainer, Director ) ✔ Managing issues as fast and accurate as possible ✔Giving resolution in line with quality assurance and scope of the procedure ✔Make sure the customer was given updates and transferred to the correct support department if needed. ** Apple Senior Advisor I got promoted as a Senior Advisor at Apple Chat Support after a year. ✔I handle both Advisors and Customers via chat and email. ✔Taking ownership for cases where customers wish to have their case escalated to further look into and possibly provide a better option. ✔Helping Advisors on cases that they are not familiar with. ✔Escalating cases to higher-ups for further review and providing resolution to customers. ✔Make sure that all issues are resolved and the customer was satisfied with the service before ending a case. ✔We also create a discussion online for cases that customers usually experience. ✔Create an Issue Tracker for emerging issues and have it escalated to Engineering Department and file a ticket ✔I do mentor and train newly hired Apple advisors. **Housekeeping I have experience with Housekeeping in South Korea where we maintain the cleanliness of guests' rooms before check-in, during their stay, and after they've checked out. I also change the beddings, towels, and bathroom essentials for the guest. We always want to make sure that we keep their rooms clean at all times, to make them feel comfortable. Aside from working with the Housekeeping department, I also have experience in Front Office where I confirm guest's reservations, check for their room availability before they check in, answer all of their inquiries (either personal or via phone call) and direct queries to the correct department just to make sure that we will satisfy our guest at all times. While working in a Hotel, I have learned how to be flexible especially with the schedule since it can always change depending on what the management needs. I can also easily adapt to changes and I am willing to learn new things that can help me improve both my knowledge and skills. With my experience, I am proud of myself for handling a lot of issues and facing different people with different nationalities and personalities. I truly enjoy working in the hospitality industry as it feels heartwarming when you are able to help someone or provide them with what they needed to enjoy their stay and keep them coming back as you exceed their expectations. I'm looking forward to jobs in which I can showcase my skills.