Hire the Best Hospitality Specialists
in the Philippines

PROFILE Well organized, creative, and proven marketing professional. Experience working with and across sales teams and well as external clients and agencies on creative, editorial, strategic, and tactical levels. Significant negotiation experience. Track record of delivering unique and effective content. Impressive history of planning and executing marketing campaigns. PROFFESIONAL SUMMARY Versatile and results-oriented professional with experience in real estate acquisitions, sales management, travel consulting, and home warranty services. Proven expertise in property evaluation, negotiation, sales strategy, highvolume customer support, and lead conversion. Adept at building strong client relationships, coordinating crossfunctional teams, and managing complex pipelines from initial contact to closing. Skilled in CRM platforms, Sabre, Amadeus, GDS systems, Zendesk, and other industry tools. Recognized for delivering consistent results, mentoring

I have 10+ years of combined experience in legal work, contract review and management, administrative support, and data-focused tasks. I help clients streamline their operations by providing detail-oriented support in: - Data Entry & Data Organization - Contract Writing, Review, and Contract Abstraction - Legal Document Review - Legal Research and Documentation - Policy and Agreement Analysis On the legal sector, my work includes: - Litigation (for criminal, civil, and labor cases) - Drafting pleadings, motions, demand letters, and other court paper submissions - Preparing and reviewing Master Service Agreements, NDAs, Supplier/Vendor Contracts, Employment Agreements, Loan Contracts - Contract Lifecycle and Policy Administration - Legal Research I've worked with clients across various industries like banking, education, athletics/sports industries, events and hospitality. My goal is to deliver work that is clear, accurate, and completed on time - every time. What I Bring to Your Team: 1. Strong legal background and excellent reading comprehension 2. Detail-oriented, especially when working with contracts and data 3. Strong documentation and organizational skills 4. Familiarity with multiple contract-management and productivity tools 5. Professional communication and honest expectations Tools & Platforms I Use: - AI tools (ChatGPT, Claude AI, for productivity, data categorization, summarization) - Google Workspace (Google Sheet, Google Doc, Gmail) - DocuSign - Adobe Pro - Microsoft Office 365 (Excel, Word, Powerpoint, Sharepoint) - SAP - SAP Ariba - Notion - Workday - Slack - ProLaw If you need help with - 1. Contract writing and review, analysis and management 2. Data cleanup, extraction, organization 3. Legal document formatting and proofreading 4. Drafting simple legal memos or summaries 5. Policy or agreement analysis 6. Legal research; and 7. Administrative and documentation support Let's Connect and Collaborate! I'm passionate about delivering high-quality and accurate results in legal services, contract management and analysis, administrative support, and business operations. If you have questions or wish to discuss how I can contribute to your project's success, feel free to send me a message. Let's create something exceptional together!

I am an experienced Guest Communication Specialist and General Virtual Assistant seeking a full-time position in the Short-Term Rental industry. I have over four years of remote work experience and nine years of overall experience in short-term rentals, specializing in guest communication, reservation management, customer service, and property operations support. Passionate about helping property owners and managers grow and succeed through excellent service and reliable support Here are my daily routines as an Airbnb / Vrbo Manager: ⚡ Guest Relations (Airbnb, Booking'com, Vrbo, Guesty, Hospitable, Streamline, Track, Minut, NoiseAware, Google Workspace, Night Owl) ⚡ Screen potential guests and manage reservations/bookings ⚡ Coordinate with cleaners and maintenance teams through Breezeway ⚡ Provide guest support and resolve guest concerns promptly and professionally ⚡ Respond to guest inquiries in a timely manner ⚡ Send welcome, check-in, check-out, and post-stay messages to maintain excellent guest communication ⚡ Maintain high guest satisfaction, achieve 5-star reviews, and help retain Superhost status ⚡ Handle administrative tasks and data entry ⚡ Manage listing calendars, availability, and booking schedules ⚡ Create, update, and optimize property listings across multiple booking platforms ⚡ Write and respond to guest reviews ⚡ Monitor property noise alerts and security notifications using Minut and NoiseAware ⚡ Assist with pricing updates and minimum night stay adjustments ⚡ Coordinate early check-ins, late check-outs, and special guest requests ⚡ Track maintenance issues and follow up to ensure completion ⚡ Communicate with property owners regarding guest stays, maintenance, and property updates ⚡ Help improve occupancy rates and overall guest experience ⚡ Ensure house rules are followed and address any violations professionally ⚡ Handle guest payment management and reservation-related transactions ⚡ Manage guest reviews, including review disputes with OTAs ⚡ Coordinate with Airbnb and Vrbo regarding disputes, claims, and account-related issues As a Virtual Assistant: ⚡Administrative Tasks (Track, Basecamp, Slack, GHL, Salesforce, Airtable) ⚡Chat Support ⚡Email Support/ Management ⚡Data Entry ⚡ Basic Design (Canva) *GUEST RESERVATION AGENT & ADMIN SUPPORT- Mar 2023 - June 2026 Patriot Host LLC - North Carolina, USA Industry: Short Term Rentals Co-Host/ Vacation Rentals Role Specialization: Customer Support, Admin ____________________ *ASSISTANT PROPERTY MANAGER- Dec 2022 - May 2023 BNB CEOs - Arizona, USA Industry: Short Term Rentals Co-Host/ Vacation Rentals Role Specialization: Customer Support, Property Management& Data Entry -Start-up company (Project Based) -Created and listed properties in various booking sites such as Vrbo, Airbnb and Booking. com-Connecting and integrating the listings hospitable (Channel Manager) -Created SOPs and scripts for communications and reviews. -Communication support between the guests, property owners and cleaning staff. -Using Slack for team communication. _____________________ *GUEST COMMUNICATION SPECIALIST- Apr 2022 - Jun 2026 Patriot Host LLC - Colorado, USA Industry: Short Term Rentals Co-Host/ Vacation Rentals Role Specialization: Customer Support, Property Management& Data Entry -Responding to guests inquiries/ messages on Airbnb and Vrbo. -Recording and responding to good and bad reviews. -Coordinating with the cleaners and maintenance staffs. -Night shift monitoring. Using Minut & Noiseaware for noise monitoring and Night Owl for cameras. -Using Hospitable and Guesty as channel managers. -Using Slack for team communication. _____________________ *APPOINTMENT SPECIALIST- Mar 2022 - Jan 2023 Online CEOs - Florida, USA Industry: Broadcast Media Production and Distribution Role Specialization: Calendar Management & Appointment Setting -Responsible on managing the Sales Calendar. -Qualifying leads from online ads. -Handling SMS campaign. -Sending reminders and follow ups to DM Closers about the scheduled sales calls. -Using Basecamp for team communication -Using GHL for SMS campaign and leads communication. ______________________ *VRBO CHAT & EMAIL SUPPORT- Sep 2018 - Mar 2022 Sutherland Global - Philippines Industry: BPO (Business Process Outsourcing) Role Specialization: Live Chat & Email Handling -Supporting all guests and property owners across the Globe. -Providing excellent customer support via live chat. -Escalating issues/ concerns to the higher departments. -Coordinating with the property owners via email about their listings or issues. -Using Salesforce as CRM. ___________________ *VRBO PHONE SUPPORT REPRESENTATIVE- Mar 2017 - Sep 2018 Sutherland Global - Philippines Industry: BPO (Business Process Outsourcing)Role Specialization: Phone Support agent -Supporting all guests across the Globe. -Providing excellent customer support via phone. -Escalating issues/ concerns to the higher departments. -Using Salesforce as CRM

EXPERTISE OVERVIEW ✓ Guest Communication, Vetting & Selection ✓ Conflict Resolution & Case Handling ✓ Calendar & Operations Management ✓ Listing Optimization & Performance Growth ✓ Maintenance & Housekeeping Coordination ✓ Channel Manager Setup & OTA Distribution ✓ OTA Ranking & Optimization ✓ Dynamic Pricing & Revenue Management ✓ Automated Messaging & Workflow Automation ✓ AI Optimization within PMS ✓ Team Leadership & Oversight ✓ Account Management BOOKING PLATFORMS ✓ Airbnb ✓ BDC ✓ VRBO ✓ HomeAway ✓ TripAdvisor/Flipkeys ✓ Expedia ✓ Agoda ✓ Other OTAs CHANNEL MANAGERS ✓ Hostaway ✓ Guesty ✓ Guesty for Hosts ✓ Hospitable ✓ FanstasticStay ✓ OwnerRez ✓Jurny ✓ Boom ✓And more! PRICING TOOLS ✓ Pricelabs ✓ BeyondPricing ✓ Wheelhouse Results-driven Hospitality & OTA Distribution Specialist with 7+ years in communications and customer support, and active in short-term and vacation rental operations since 2016. I help property owners and managers increase revenue, optimize OTA performance, automate workflows, and streamline day-to-day operations. Experienced in dynamic pricing, channel management, guest communications, and team oversight. Independent, detail-oriented, and execution-focused, delivering measurable results in revenue growth, operational efficiency, and guest satisfaction.

I am an experienced Travel Consultant. With a comprehensive background spanning 15 years in the Airline, Travel, and Customer Service industries, I bring extensive expertise as a Travel Consultant and Customer Service professional. Throughout my career, I have consistently demonstrated a deep understanding of travel operations and customer service excellence. My roles have encompassed handling diverse aspects of travel consultancy, including Leisure Travel, Corporate Travel, and Marine Travel. I am proficient in coordinating and managing reservations for flights, accommodations, car rentals, and transfers, ensuring seamless and enjoyable travel experiences for clients. My proficiency extends to utilizing industry-leading Global Distribution Systems (GDS) such as Sabre, Apollo, and Amadeus, enabling me to efficiently navigate booking processes and provide accurate and timely information to clients. Additionally, I am well-versed in various web-based tools and platforms utilized across the travel industry, further enhancing my ability to deliver exceptional service. In addition to my extensive experience in travel consultancy, I have honed my skills in customer service over the years. I am adept at building strong client relationships, understanding their needs, and providing personalized solutions that exceed expectations. My commitment to delivering high-quality service has been instrumental in fostering client loyalty and driving business growth. Moreover, I have proactively pursued professional development opportunities, including completing a Virtual Assistant training program. This training equipped me with valuable skills in Email Handling and Management, Social Media Marketing, WordPress Management, Basic Graphic Design (using Canva), and Mailchimp, enhancing my ability to offer comprehensive support and contribute effectively in diverse roles. I am enthusiastic about the opportunity to bring my extensive experience, dedication to customer satisfaction, and versatile skill set to [Company Name]. I am confident that my background aligns perfectly with your requirements and would contribute positively to your team's success.

Hello! I’m Maylene, a Short Term Rental Operations Manager with over 10 years of hands on experience helping property owners increase bookings, streamline operations, and deliver exceptional guest experiences. If you're looking for someone who goes beyond task management and actually helps grow and optimize your business, that’s exactly where I come in. I specialize in creating smooth and stress free systems for both guests and property owners. From first inquiry to post checkout, I make sure every interaction feels seamless, professional, and memorable. The kind that leads to consistent 5 star reviews and repeat bookings. Here’s how I can support your business: ✨ Guest Communication and Support Warm, prompt, and natural responses via email, chat, and phone. I focus on making guests feel taken care of while resolving issues quickly and calmly. ✨ Full Service STR Management Hands on experience with platforms like Airbnb, Booking dot com, VRBO, Expedia, and more. I make sure your listings are optimized and performing at their best. ✨ GoHighLevel (GHL) Automation and CRM I can set up automations, pipelines, and workflows to streamline lead management, guest messaging, follow ups, and booking processes. This helps save you time while increasing conversions. ✨ Listing Optimization and Revenue Growth I create and refine listings that stand out, combined with smart pricing strategies to maximize occupancy and revenue. ✨ Claims, Resolutions, and Review Management I handle issues professionally while protecting your property and strengthening your reputation through thoughtful and strategic responses. ✨ PMS and Systems Integration Experienced with tools like Guesty, OwnerRez, and other systems to keep operations organized and efficient. ✨ Vendor and Operations Coordination I manage cleaners, maintenance teams, and turnovers to ensure every stay is guest ready and consistent. ✨ Owner Communication and Reporting Clear and proactive updates so you always know how your property is performing. ✨ Property Onboarding and OTA Setup From zero to live, I handle the full setup, listing creation, and launch across multiple platforms. What sets me apart is ownership. I treat every property like it’s my own business. I’m proactive, detail oriented, and solutions driven. I don’t wait for problems, I anticipate them, fix them, and continuously improve your systems. With my background as a professional English teacher, you can also expect clear, polished, and effective communication at all times. If you’re looking for someone reliable, easy to work with, and genuinely invested in your success, I’d love to be part of your team. Let’s build something great together 😊