Upwork home
Sign up
Secondary

Hire the best Hospitality Specialists in the Philippines

Check out Hospitality Specialists in the Philippines with the skills you need for your next job.
Get started
  • $15 hourly

    • 4.6/5
    • (8 jobs)
    ✔My main goal is to provide my clients with a full-service experience so that they can trust that someone is looking out for their best interests and don't have to worry about anything related to daily operations like managing check-in and schedules, cleaning services, house maintenance, client issue troubleshooting, pricing strategies, managing bookings and cancellations, and so much more! Skills and services to offer: ✔Guest communication ✔Calendar management ✔Review Specialist ✔Taking care of any billing issues, discounts, and payments ✔I set up listings on platforms such as Airbnb, TripAdvisor, HomeAway, Booking.com, ETC ✔I take care of prices using smart pricing and PriceLabs. ✔I make sure calendars (Cialis) are synced to prevent over-bookings. ✔Listing Creation ✔Managing reservations ✔Task Management ✔Channel-Manager on online travel agencies: Booking.com, Airbnb, Traveloo, Rentals United and Expedia. ✔I am experienced in using PMS such as Guesty, Fantastic Stay, HostAway, Hostfully, Hospitable, Track and Lodgify. With my experience, I am comfortable assisting more customer's in the future and enhancing my skills in the Industry. Other Experience: **iTunes Chat Support Advisor I'm personally trained in line with the standard of Apple customer service, handling chat and email resulting in a very positive outcome within each customer engagement. ✔Dealing with a different type of customer which falls into 4 categories ( Thinker, Feeler, Entertainer, Director ) ✔ Managing issues as fast and accurate as possible ✔Giving resolution in line with quality assurance and scope of the procedure ✔Make sure the customer was given updates and transferred to the correct support department if needed. ** Apple Senior Advisor I got promoted as a Senior Advisor at Apple Chat Support after a year. ✔I handle both Advisors and Customers via chat and email. ✔Taking ownership for cases where customers wish to have their case escalated to further look into and possibly provide a better option. ✔Helping Advisors on cases that they are not familiar with. ✔Escalating cases to higher-ups for further review and providing resolution to customers. ✔Make sure that all issues are resolved and the customer was satisfied with the service before ending a case. ✔We also create a discussion online for cases that customers usually experience. ✔Create an Issue Tracker for emerging issues and have it escalated to Engineering Department and file a ticket ✔I do mentor and train newly hired Apple advisors. **Housekeeping I have experience with Housekeeping in South Korea where we maintain the cleanliness of guests' rooms before check-in, during their stay, and after they've checked out. I also change the beddings, towels, and bathroom essentials for the guest. We always want to make sure that we keep their rooms clean at all times, to make them feel comfortable. Aside from working with the Housekeeping department, I also have experience in Front Office where I confirm guest's reservations, check for their room availability before they check in, answer all of their inquiries (either personal or via phone call) and direct queries to the correct department just to make sure that we will satisfy our guest at all times. While working in a Hotel, I have learned how to be flexible especially with the schedule since it can always change depending on what the management needs. I can also easily adapt to changes and I am willing to learn new things that can help me improve both my knowledge and skills. With my experience, I am proud of myself for handling a lot of issues and facing different people with different nationalities and personalities. I truly enjoy working in the hospitality industry as it feels heartwarming when you are able to help someone or provide them with what they needed to enjoy their stay and keep them coming back as you exceed their expectations. I'm looking forward to jobs in which I can showcase my skills.
    Featured Skill Hospitality
    Customer Support
    SaaS
    Property Management
    Customer Retention
    Hotel Design
    Customer Service
    Virtual Assistance
    Customer Engagement
    Hospitality & Tourism
    Property Management Software
    Aviation
    Price Optimization
    Travel & Hospitality
    Real Estate
  • $30 hourly

    • 4.8/5
    • (7 jobs)
    Experienced Sales, Technical, and Customer Care Lead Trainer. Training professional who leads by example in execution, effort, task accomplishment, and goal attainment. Certified in adult learning and professional curriculum development and delivery. With demonstrated and recognized abilities in the design and delivery of programs for learning & competency building, talent management and leadership development; and leading successful change management initiatives. Major strengths include communication, facilitation, coaching, stakeholder collaboration, and business partnering. A people-oriented professional with a strong work ethic and passion for results. Strong background in HR disciplines of managing employees. Firmly believe in concurrent professional and personal growth and value for ongoing people development recommendations and feedback. • Successfully managed a project-based program of the largest U.S.-based telecommunication company, which resulted to less churn rate and higher customer satisfaction. • Produced web-based training courses, LMS curriculum setup, videos, photos, and technically written documents. • Created eLearning modules to promote adult learning, including converting existing instructor-led curriculum into an online format. • Developed a schedule to assess hiring needs. • Conducted employee surveys and interviews. • Conceptualized training materials based on data and research. • Communicated training needs and online resources to shareholders. • Received multiple Top Trainer Award for exceeding the goal for New Hire Proficiency and Retention. • Trained groups of up to 22 new hires at a time, focusing on sales techniques, service, customer loyalty development, and technical assistance for the biggest telecommunication company worldwide. • Implemented 30/60/90 day follow up for all instructor-led training. Established quick hit training that is focused on opportunity trends that our quality team discovers. • Streamlined Customer Service New Hire training curriculum to maximize training impact; thereby reducing in-classroom time from 8 weeks to 5 weeks, which proved a better information retention rate and better audit scores during probationary period. • Created extensive coaching and development documentation on individual students outlining specific strengths and opportunities. • Communicated with clients, several managers, and employees daily, simultaneously addressing multiple needs. • Created soft skill presentations which helped increase the call center customer service survey score from 80%-85% in a two month period.
    Featured Skill Hospitality
    Qualitative Research
    Multimedia Instruction
    Property Management
    Customer Service
    Management Skills
    Training Needs Analysis
    Training Design
    Training Plan
    Training & Development
    Training
    Leadership Training
    Shopify
    Training Materials
    Magento
    Zendesk
  • $10 hourly

    • 4.9/5
    • (10 jobs)
    🔹 Top-Rated Executive Assistant | Loan Processor | Data Curator | Real Estate VA 🔹 With over 6 years of experience in loan processing, executive assistance, data curation, and e-commerce management, I help businesses streamline operations, optimize workflows, and maintain data accuracy. ✅ Loan Processing & Executive Support Experienced in loan analysis, tracking systems, and financial documentation Provided high-level executive assistance to CEOs, managing calendars, emails, and reports Skilled in file maintenance, compliance checks, and client communications ✅ Data Curation & Quality Assurance Expert in data management, security, and quality control Experienced in CRM systems, customer service, and administrative support ✅ E-commerce & Real Estate VA Managed multichannel selling, inventory, and customer service Assisted in property management, real estate admin tasks, and client coordination I am detail-oriented, results-driven, and committed to delivering high-quality work. If you're looking for someone reliable, organized, and proactive, let’s collaborate! 🔹 100% Job Success | Upwork Top-Rated Talent | Flexible & Committed 🔹 Let me know how I can support your business! 🚀
    Featured Skill Hospitality
    Spreadsheet Software
    Time Management
    Cold Calling
    Customer Service
    Sales
    Hospitality & Tourism
    Real Estate
  • $10 hourly

    • 5.0/5
    • (20 jobs)
    Hello there and welcome to my profile! I am Cheryl, a VA with 10+ years of experience. It is my great pleasure to assist you with the following tasks: - Data entry - Web research - WordPress management (adding e-Newsletters, Pages, Blog Posts using WP Bakery, Rayos) - Documents organizing - Other administrative work as a Virtual Assistant - Canva graphic design - Basic Video Editing using DaVinci Resolve - Social Media management (scheduling and publishing content, increase organic followers) - Property Management I am experienced with the following tools/software: - Odoo - Monday.com - Podio - ClickUp, Asana, Trello - PDF - WordPress - HubSpot - Canva - Google Sheets - Google Docs - Zoom, Discord, Slack - Microsoft Office - Trainual I have proven my experience and qualification by getting only positive reviews from clients. I am a professional VA, giving priority to deliver great output and meeting deadlines. Being attentive to details and a tech-savvy, I am able to work fast with accuracy. My goal is to be able to help clients with the job and to be able to deliver results in the shortest time with accuracy and quality. Let me take over your administrative tasks so you can focus on more critical areas of your business. Hire me with no regrets. Feel free to contact me any time so we can work together.
    Featured Skill Hospitality
    Customer Service
    Online Research
    Database Management
    Email Support
    Post Scheduling
    Online Chat Support
    Trello
    Microsoft Excel
    Asana
    Canva
    WordPress
    Property Management
    Data Entry
  • $10 hourly

    • 5.0/5
    • (22 jobs)
    I'm a versatile Customer Service Associate with experience in the retail industry, BPO industry, hospitality, and Trust and Safety. Confident with my verbal, written, and listening skills, I have no issues understanding and getting my message across to my audience. I believe in providing only my best for clients at all times. I give high regard to meeting deadlines and ensuring that tasks are done according to the standards required. I emphasize details and be able to prioritize tasks for efficiency and productivity. Having worked in different fields, I have encountered situations requiring logical and analytical decision-making to address and resolve issues. I can negotiate without being disrespectful and understand where the other person is coming from. In terms of technical skills, I am knowledgeable in various Microsoft Office applications and software with a typing speed averaging 45wpm-50wpm. Knowledge in Agent Portal and Salesforce is also something that I have learned to use. My experience in the BPO industry has equipped me to do multiple things at a time. I seek to grow as an individual not only in the fields I am most passionate about but also in other things I am yet to explore.
    Featured Skill Hospitality
    Price & Quote Negotiation
    Customer Support
    Technical Support
    Customer Service
    Communications
  • $12 hourly

    • 4.0/5
    • (5 jobs)
    A self-starter with a high standard for quality and be driven by empathy and a desire to help others. I'm also a natural problem solver and I believe that I was able to develop exceptional verbal and written communication skills giving me the right tool to effective response and resolution times was nothing but impeccable. As a result, I was able to contribute to team goals by focusing on CSAT ratings, customer reviews.
    Featured Skill Hospitality
    Hospitality & Tourism
    Chat & Messaging Software
    Customer Relationship Management
    SAP
    Online Chat Support
    English
    Email Support
    Email Communication
    Zendesk
  • $8 hourly

    • 5.0/5
    • (6 jobs)
    Managing properties for them to save sales, listing properties, optimizing related tools to have their work more effective and efficient. Sending schedule of cleaners for changeover dates, sending check-in, and check-out instructions, check-in check, 1st-night messages to ensure guest experience. Offering some orphan nights which helps decides guest to meet a 100% occupancy for idle dates. Writing down, reviewing and approving invoices for Partners for accuracy. Leaving and requesting public reviews for guests, answering public responses to attract potential renters of the latest, and updated amenities of a specific listing. AIRBNB/HOMEAWAY/BOOKING.COM is the platform we use for communicating and doing reservations Have used Channel Managers like HOSTAWAY/LIVEREZ/GUESTY Very familiar with the hotel operations too, starting with welcoming the guest on arrival. Personally assisting them with their needs upon check-in. Offering some services that might help their trip during their stay. Calling to ensure everything is going well with their stay. Assist with the billing statement to ensure the accuracy of every service incurred. Bid a farewell and ask them to come back!
    Featured Skill Hospitality
    Phone Communication
    Customer Service
    Email Support
    Scheduling
    Email Communication
    Customer Experience
    Communications
    Data Entry
    Administrate
    Administrative Support
    English
    Customer Support
  • $8 hourly

    • 5.0/5
    • (11 jobs)
    I bring 9 years of sales expertise in Travel/Tourism, complemented by proficiency as a data researcher and analyst at a leading search engine. My career spans virtual assistant roles in digital marketing, specializing in outreach and lead generation on platforms like LinkedIn, Upwork, Facebook, and Instagram. I strategically engage with business professionals, effectively presenting the company's offerings to enhance its growth and market presence.
    Featured Skill Hospitality
    Email Support
    Sales Management
    B2B Marketing
    Customer Service
    Data Entry
  • $10 hourly

    • 5.0/5
    • (16 jobs)
    I'm an effective team player, who adjusts to the requirements and long-term vision of a company. I'm dedicated and very detail oriented with over 8 years of providing exceptional services. I've been working with different companies and departments with proven outputs and recognitions. I am an honest and trustworthy individual. Skilled in active listening, problem-solving, effective communication, time management and working under pressure. Most importantly, I give dedication and importance to every job assigned.
    Featured Skill Hospitality
    Compliance
    Computer Vision
    General Transcription
    Customer Support
    Competitive Analysis
    Transpose
    Customer Service
    TypeScript
    Computer Skills
    Tagalog to English Translation
    Communications
    English to Tagalog Translation
    Transaction Processing
    English
  • $10 hourly

    • 5.0/5
    • (4 jobs)
    Good day. I am a hardworking person. I can work under minimum supervision. And I have a very vast experience when it comes to Customer Service, as I worked in different fields, be it in Technical Support, Sales, even as a Guest Service Officer in a 5* hotel in the UAE, which was my last job for 6 years. One reason I particularly enjoy in this business is the opportunity to connect with people, and the challenges that go along with it. My real strength is my attention to detail. I pride myself on my reputation for following through and meeting deadlines. Once I commit to doing something, I make sure it gets done on time. I am looking forward for a long-term relationship with a company that values customer relations.
    Featured Skill Hospitality
    Order Entry
    CRM Software
    Social Media Website
    Salesforce Sales Cloud
    Phone Support
    Order Tracking
    Online Chat Support
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Welcome to my profile! As a customer service guru I have a five years of experience in Hospitality Industry and 2 years experience in Sales and Reservation in airline industry. I bring a wealth of knowledge and a passion for delivering exceptional service. In my previous roles, I've honed my communication skills and developed a customer-centric mindset. I'm a pro at handling inquiries, resolving issues, and ensuring customer satisfaction. My experience in the hospitality/airline industry has taught me the importance of going above and beyond to create memorable experiences for guests. I thrive in fast-paced environments, and my attention to detail helps me stay organized and handle multiple tasks simultaneously. I'm tech-savvy, familiar with reservation systems, and always eager to learn new tools to enhance the customer experience. I'm confident that my skills and experience make me a great fit for your team/company. I'd love the opportunity to contribute to your company's success and provide outstanding service to your customers. Looking forward to work with your company! Best, Roquesa
    Featured Skill Hospitality
    Customer Service Chatbot
    Social Customer Service
    Customer Support
    Canva
    LinkedIn Recruiting
    LinkedIn Lead Generation
    Customer Service
    Sales
    Data Entry
    Market Research
    Food & Beverage
    Phone Support
  • $12 hourly

    • 5.0/5
    • (2 jobs)
    Listed below are some of the tasks that I do as an Airbnb VA: RESERVATIONS • Answer calls, messages, and emails from guests and operations teams daily. • Provide prompt customer support with a professional, friendly, and patient attitude. • Proactively memorize listings' details and company services. • Train new hires on company-specific policies, procedures, and guidelines. • Diagnose and resolve issues guiding customers through step-by-step solutions. • Politely address any customers’ complaints, escalating to management when necessary. OPERATIONS • Prepare and forecast schedules for cleaning, maintenance, and inspection of properties. • Create tasks and assign people to resolve concerns/issues reported by customers. • Manage and create the cleaner’s schedule for the week. • Monitor and verify the tasks on breezeway and make sure that tasks were correctly done by cleaners, inspectors, and maintenance staff. • Update corresponding monitoring sheets and prepare reports as scheduled. APPS/PMS/Sites that I use/used: - Airbnb, VRBO - Hospitable, Ownerrez, Booking.com, Track, Dialpad - Breezeway, Turno, Thumbtack, ADT, Pointcentral, Alarm.com, NoiseAware, Cox - Amazon, Wayfair, Simply Medical, Walmart+, Instacart (Used for supplies/inventory) - Pricelabs
    Featured Skill Hospitality
    Teaching English
    Social Customer Service
    Music
    ESL Teaching
    Customer Service
    Slang Writing
    Customer Support
    Music Performance
    Travel & Hospitality
  • $15 hourly

    • 5.0/5
    • (4 jobs)
    𝙎𝙞𝙢𝙥𝙡𝙞𝙛𝙮, 𝘿𝙚𝙡𝙚𝙜𝙖𝙩𝙚, 𝙎𝙪𝙘𝙘𝙚𝙚𝙙! *𝙬𝙞𝙣𝙠* 🎯 Precision in Every Task ⚡ Top-Notch Multitasking Skills 🤖 Seamless Tech Integration Here's what clients book me for 👇👇👇 🔥 𝙅𝙞𝙡𝙡-𝙤𝙛-𝙖𝙡𝙡-𝙩𝙧𝙖𝙙𝙚𝙨, 𝙥𝙧𝙤𝙫𝙞𝙙𝙞𝙣𝙜 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙬𝙝𝙚𝙧𝙚𝙫𝙚𝙧 𝙞𝙩'𝙨 𝙣𝙚𝙚𝙙𝙚𝙙 𝙩𝙝𝙚 𝙢𝙤𝙨𝙩! • I'm here to help with things like handling emails, organizing data, and doing research—I've got you covered on various tasks and admin support! ✅ 𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮 𝙖𝙣𝙙 𝙊𝙧𝙜𝙖𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣 In data entry and organization, I stand out by seamlessly integrating Asana, Google Spreadsheets, Aptly, and Airtable. • Asana • Google Spreadsheets • MS Excel • Google Suite • Aptly • Airtable ✅ 𝘽𝙤𝙤𝙠𝙠𝙚𝙚𝙥𝙞𝙣𝙜 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 𝙬𝙞𝙩𝙝 𝙃𝙖𝙣𝙙𝙨-𝙊𝙣 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙞𝙣 𝙄𝙣𝙫𝙤𝙞𝙘𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 1. Invoice Management: • Assisted the property manager with HOAs by creating monthly and quarterly invoices for homeowners' fees. 2. Expense Tracking: • Proficient in Chrome River and BILL for accurate expense recording. 3. Accounts Payable: • Managed vendor payables on time and ensured accurate GL account entries. ✅ 𝙋𝙧𝙤𝙥𝙚𝙧𝙩𝙮 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 𝙬𝙞𝙩𝙝 𝙋𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙘𝙮 𝙞𝙣 𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 🔧 𝙈𝙖𝙞𝙣𝙩𝙚𝙣𝙖𝙣𝙘𝙚 𝙘𝙤𝙤𝙧𝙙𝙞𝙣𝙖𝙩𝙞𝙤𝙣 • Coordinates maintenance swiftly from scheduling a vendor to quickly assisting a guest with troubleshooting the AC or Internet. 🔧 𝘽𝙧𝙚𝙚𝙯𝙚𝙬𝙖𝙮 𝙚𝙭𝙥𝙚𝙧𝙩 • Send me a work order and I'll take care of it! 🔧 𝘼𝙥𝙥𝙁𝙤𝙡𝙞𝙤 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 • If you need a bill entered, a vendor added, or a work order scheduled - assign them to me. 🔧 𝙎𝙖𝙡𝙚𝙨𝙁𝙤𝙧𝙘𝙚 𝙋𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙩 • With Salesforce growing, being proficient with the tool is a must for me. My years of experience can do those things from adding leads to assigning a case. In a nutshell, I'm a fun-loving, multi-skilled powerhouse who's ready to dive in and help make your business life easier and more successful. Now, who wouldn't want that?
    Featured Skill Hospitality
    Accounts Payable Management
    Asana
    Slack
    Accounts Payable
    Bill.com
    AppFolio
    Salesforce
    Virtual Assistance
    Bookkeeping
    Property Management Software
    Maintenance Management
    Real Estate Listing
    Real Estate Virtual Assistance
    Property Management
  • $9 hourly

    • 4.9/5
    • (5 jobs)
    I was in the BPO industry for almost nine years and have worked for different BPO companies in different lines of support, customer service, technical support, phone banker for Wells Fargo Bank and sales. TPG, an Australian telecommunication company, was the company that I worked for for four years, my longest employment, as sales representative. In this length of time, I developed lot of skills, just like working under pressure, customer service, closing sales, sales techniques, lead generation and meeting clients expectations. Also the essence of hard work and patience are the values that made me confident enough to handle different situations not only for the specific job given to me but also in real life situations.
    Featured Skill Hospitality
    Debt Collection
    Customer Service
    Sales
    Sales Presentation
    Telemarketing
  • $7 hourly

    • 5.0/5
    • (2 jobs)
    I have been in the BPO (Business Process Outsourcing) industry for 8 years. I assist customers get their concerns resolved over the phone, through chat, and by email. I have a background in GDS (Global Distribution System) for flights, car rentals, and hotels for five years. I worked as a Customer Support on a short-term rental for three years.
    Featured Skill Hospitality
    Property Management
    CRM Software
    Sales
    Business Development
    Ticketing System
    B2B Lead Generation
    Communication Etiquette
    Customer Support
    BPO Call Center
    Email Support
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    I am a highly motivated individual and have a positive attitude towards work. I have outstanding oral and written communication skills and have high attention to detail and accuracy. I am efficient in meeting deadlines and I always make sure that the work gets done in an excellent manner. With proper training and support, I can make the project successful.
    Featured Skill Hospitality
    Data Entry
  • $10 hourly

    • 5.0/5
    • (2 jobs)
    Thank you for visiting my profile. I'm Ryan from the Philippines, and I'm a rockstar virtual assistant specializing in excellent customer experience and administrative support. I am enthusiastic, reliable and hardworking individual who has over 10 years of experience giving professional, effecient and high quality service to various business process outsourcing and in-house call center companies. I've worked with big companies such as Time Warner Cable- US, Emirates Telecommunications Corporation where I worked abroad as a direct hire for a customer care role, Emirates Integrated Telecommunications Company in Dubai as a collections specialist and as an account specialist for auto loan with one of the biggest bank in the United States which is JP Morgan Chase Bank. I've handled inquiries about internet subscription,billing , upsell, technical support, B2B sales, product questions, title information, loan applications, resolution escalations, and agent support for onboarding new hires. Work Experience: ⭐Administrative Support for day to day tasks ⭐ Customer Support for email ⭐ Phone Support (Genesys, Avaya) ⭐ Data Entry ⭐ Ecommerce order processing (Shopify) ⭐ Email Management (Freshdesk,Slack) ⭐ Client Sales ⭐ Data Research ⭐ Hotel Booking My diverse skillset includes: ✨Photo and video editing ✨Excellent communication ✨Attention to detail ✨Results-driven ✨Tech-savvy Once hired, consider the work done as I am dedicated and keen to impress clients with exemplary performance, integrity, proactivity, relentless efforts, exceptional communication skills, logical and analytical thinking to achieve absolute project success.
    Featured Skill Hospitality
    Sales
    Virtual Assistance
    Customer Engagement
    Administrative Support
    Customer Support Plugin
    Data Entry
  • $15 hourly

    • 4.5/5
    • (10 jobs)
    I am a Business Management graduate from a top university in the Philippines. I have 6 years of corporate work experience having held positions in the fields of Marketing, HR, and Client Servicing/Account Management. In the last 5 years, I have since taken the entrepreneurial route as a full-time Airbnb host with 4 active properties alongside my freelance career. For clients who would want to work with me, I run a tight ship but am flexible. I am detail-oriented, great at organizing information, and comfortable directly talking to customers/clients. My abilities shine best in small, focused teams, but I also perform well as an independent worker. I prefer to work on my own time, but can adapt depending on your requirements. LEVELS OF EXPERTISE (ranked accordingly): #1: Client servicing/Account management - Managing business relations with clients and their respective projects - Liaise between the client and the internal team - Foreseeing ways to improve projects to achieve better results - Familiarity with team management and project management apps (Slack, Basecamp, Asana) #2: Customer service or virtual assistance - Good English speaking and communication skills - Positive, personal communication style #3: Clerical work - Encoding, transcribing and sorting information - Preparing presentations - Data research - Proficiency in MS Office programs (Word, Powerpoint, Excel) #4: Digital marketing - Sufficient knowledge of best practices - Sufficient community management knowledge - Building a brand on social media
    Featured Skill Hospitality
    Customer Service
    Online Chat Support
    Personal Administration
    Client Management
    Email Communication
    Digital Marketing
    Communications
    Notion
    Virtual Assistance
    Meeting Notes
  • $30 hourly

    • 5.0/5
    • (9 jobs)
    Based in between Australia & Spain. *In the process of updating Upwork location.* Hi there— I’m a creative strategist with a knack for all things digital marketing & social media. With over 7 years of professional experience at a Marketing Executive capacity, I've had the pleasure of working for a diverse range of brands, from dynamic startups to established industry giants. I'm passionate about value-driven and purposeful marketing, guiding businesses to flourish and grow their online presence through authentic storytelling and innovative strategies. After years in marketing and social media, I’ve seen the burnout that comes from chasing virality, quick ROI, and noise for the sake of noise. Instead, I believe in something deeper: showcasing your authentic brand and helping creating a positive, lasting impact. My mission is to help you share your story in a way that feels true to you and resonates with the people who matter most. I also love to support purpose led- marketing & PR/communication agencies in multiple ways from admin, work overflow, and general marketing support tasks. If this speaks to you, I’d love for you to explore my work and join me on this exciting journey. ------- Here's a glimpse of what I can bring to the table: Admin & Marketing Agency Support Launch, Brand Build & Go-To Market Strategy and Campaigns Branding & Copywriting Content Strategy & Creation Social Media Management Email Marketing (Design, Copywriting, Automations) Website Design & Copywriting
    Featured Skill Hospitality
    Adobe InDesign
    Graphic Design
    Website Copywriting
    Email Communication
    Design Writing
    Internet Marketing
    Content Creation
    Social Media Marketing
    Copywriting
    Email Marketing
  • $6 hourly

    • 5.0/5
    • (1 job)
    I work professionally. I received three quarterly awards as a top customer representative consecutively.
    Featured Skill Hospitality
    Communication Etiquette
    Data Entry
    Customer Support
    Order Fulfillment
    Time Management
    Product Knowledge
    Customer Service Training
    Email Support
    Order Tracking
    Team Management
  • $6 hourly

    • 5.0/5
    • (2 jobs)
    I am a great team worker but I'm able to take initiative when needed. I have great attention to detail but it doesn't distract me from the big picture of the project. Duties: Salesforce Data Clean Up - Run audit in Salesforce and Slack for all VAS added for the day. Make sure that they are all paid and has revenue. - Reach out to the Concierge reps/managers for follow up on cases/VAS that are not updated/paid. - Update the Concierge Payment Follow up tracker for unpaid VAS services Fridge Stock Request Fulfillment - Process all fridge stock requests - Work with Area Managers if in store purchase is needed. - Send refund request if necessary.
    Featured Skill Hospitality
    Email Communication
    Database
    Marketing Audit
    Administrative Support
    Microsoft Excel
    Customer Service
    Pega Platform
    Salesforce
    Google Docs
    Microsoft PowerPoint
    Data Entry
    General Transcription
    Microsoft Word
    CRM Software
  • $8 hourly

    • 4.6/5
    • (6 jobs)
    PROPERTY MANAGEMENT Responsibilities: Effortless Check-ins and Check-outs: Ensure a smooth guest experience by managing all arrivals and departures. Meticulous Scheduling: Coordinate with cleaners, maintenance teams, and repair services to keep properties in top condition. Guest Preparation: Provide detailed check-in information and assist guests in preparing for their stay. Dynamic Updates: Adjust rates and update listing details according to client preferences to maximize bookings and revenue. Prompt Communication: Respond quickly to guest inquiries to enhance satisfaction and foster positive reviews. Standard Operating Procedures (SOPs): Develop and maintain SOPs for consistent and efficient property management. Websites: Booking Platforms: Mastery in managing properties on Airbnb, VRBO, Furnished Finder, Travelers Haven, and Booking.com. Tools and Skills: Platforms & Tools: Project Management: Asana, Notion, Clickup Communication: Slack, Gmail, Outlook, Dialpad, Openphone, Ring Central Documentation & Data: Google Sheets, MS Office Property Management: GetProperly, SmartBnb, Guesty, Breezeway, Lodgify, Streamline, Hospitable, Hostfully, Beds24 Security & Access: Vivint, August Automation & Optimization: Pricelabs, Lastpass, One Password Customer Experience: Wishbox/Duve, Igloo Integration and Optimization Listing Specialist - As an Integration and Optimization Listing Specialist, I am responsible for ensuring that property listings are seamlessly integrated, accurately maintained, and optimized for maximum visibility and performance. Responsibilities: Listing Integration: Seamlessly integrate property listings across multiple platforms to ensure consistency and maximize visibility. Data Synchronization: Ensure accurate and up-to-date data synchronization across all listing channels. Optimization Strategies: Develop and implement strategies to optimize listings for better search rankings and higher conversion rates. Performance Analysis: Monitor and analyze listing performance metrics to identify areas for improvement. Content Management: Manage and update listing content, including descriptions, photos, and pricing, to enhance appeal.
    Featured Skill Hospitality
    Travel & Hospitality
    Product Knowledge
    Customer Satisfaction
    Online Chat Support
    Customer Support
    Task Coordination
    Customer Service
    Administrative Support
    Virtual Assistance
    Time Management
    Email Communication
    Data Entry
    Communications
  • $20 hourly

    • 5.0/5
    • (13 jobs)
    Arise, Hard workers! I am Ary /ey-ri/. Get to know me! I am: Abiding - I can work under pressure without sacrificing a quality-Filipina output. I can endure long-working hours making sure that will be worthy of your time, trust and "the means." Reliable - Being a writer, dance and leader for nine years, you can authentically consider my services for I am a persistent worker-at-heart that will give my best shot in every task you'll give. Yielding - As a person being exposed in various communication strategies, I am trained to be flexible making me able to socialize with people having different personalities and desires. I am a submissive, and obedient worker that is passionate in helping you with your career. People are not your most important asset. The right people are. Try Ary, try me; and you'll never go wrong.
    Featured Skill Hospitality
    Data Entry
    Research & Development
    Writing
    Blog Writing
    Communications Development & Testing
    Motivational Speaking
    Content Writing
    Educational Leadership
    Creative Writing
    Online Research
    Copywriting
    Dance Music
    Presentation Design
  • $6 hourly

    • 5.0/5
    • (3 jobs)
    𝗖𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗜'𝘃𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 👇👇👇 📡 AT&T U-verse, DirecTV, 🏘️ Staykeepers Homes (UK), Airbnb, Booking.com, Agoda, VRBO, IHG Hotels and Resorts 🎮 ROBLOX 🛒 Enrgtech 💪 Coach Viva 📌 𝐀𝐛𝐨𝐮𝐭 𝐌𝐞 Hey there! With years of experience in delivering top-notch customer service across Telecommunications, Gaming, Hospitality, and Sales, I'm here to exceed your expectations. I don't just create happy customers—I turn them into loyal repeat customers. Let's make magic happen for your business! 📢 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐃𝐨 𝐅𝐨𝐫 𝐘𝐨𝐮 Enhance customer satisfaction and retention by creating memorable experiences that keep clients coming back. I'll boost sales and revenue while building strategic, long-lasting relationships. With my expertise in mastering your products and services, we'll optimize efficiency and drive impressive growth. ◆ Boost Customer Satisfaction & Retention ◆ Increase Sales & Revenue ◆ Build Strategic Relationships ◆ Master Your Products & Services ◆ Enhance Business Efficiency ◆ Drive Revenue Growth ◆ Manage Bookings & Reservations ◆ Coordinate Housekeeping & Maintenance ◆ Resolve Problems Efficiently ◆ Improve & Manage Reviews ✏️ 𝐒𝐤𝐢𝐥𝐥𝐬 I offer expertise in phone systems, email management, live chat, and CRM software. Skilled in problem-solving, time management, technical troubleshooting, and account management. Experienced in Airbnb, VRBO, and Booking.com platforms. I guarantee efficient and exceptional support across channels. ◆ Expert in Phone Systems ◆ Email Management Pro ◆ Live Chat Guru ◆ CRM Software Ace ◆ Payment Processing Ninja ◆ Top-notch Communication ◆ Empathetic Problem Solver ◆ Deep Product Knowledge ◆ Time Management Master ◆ Technical Troubleshooting Wiz ◆ Strategic Account Manager ◆ Email Communication Pro ◆ Administrative Support Star ◆ Adaptable and Multitasking ◆ Instant Messaging Apps Pro (e.g., Airbnb, VRBO) ◆ Platform Expertise (Airbnb, VRBO, Booking.com) I’m all about creating positive experiences and strong relationships. Check out my client testimonials to see the difference I’ve made! Let's work together to make your short-term rental business a resounding success! 🌟
    Featured Skill Hospitality
    Shopify Dropshipping
    Sales
    Sales & Inventory Entries
    Time Management
    Communication Skills
    Administrative Support
    Ticketing System
    Email Communication
    Social Customer Service
    Customer Support
    Customer Service
    Online Chat Support
    Phone Support
    Zendesk
  • $5 hourly

    • 5.0/5
    • (2 jobs)
    I have 4+ years experience in the Customer Service industry with 3+ years of Guest Support experience. I have assisted hosts from the US, Canada, Bali, Malaysia and Australia. Managed a total of 1000+ listings. I am knowledgeable with Guesty, Hospitable, Hostify, Fantastic Stay, IGMS, and Ownerrez. Additionally, my experience in hospitality allows me to be well versed in communication, including calls, chats, emails and messaging. I've also worked at Airbnb as a Support Ambassador assisting guests and hosts making me knowledgeable with the Airbnb process. Below are the OTA’s I’m knowledgeable with: • Airbnb • VRBO • Furnished Finder • Booking.com • Expedia • Qantas Hotels (Australia) Below are the PMS I’m knowledgeable with: • Guesty • IGMS • Hospitable • Hostify • Breezeway • Fantastic Stay • Ownerrez Below are the CRM I’m knowledgeable with: • Salesforce • Zoho One • Notion I can start anytime. I have my own computer and laptop as back up, and a 200 mbps internet. Thank you and I hope you consider my application!
    Featured Skill Hospitality
    Hospitality & Tourism
    Bookkeeping
    Copywriting
    Customer Service
    Microsoft Word
    Writing
    Data Entry
    Email Communication
    Virtual Assistance
    Amadeus CRS
    Computer Skills
    Online Chat Support
    Phone Support
    Email Support
  • $5 hourly

    • 5.0/5
    • (3 jobs)
    Hi Sachiko at your service! I am expert in dealing with customers. My goal is to provide excellent customer satisfaction. I can also do graphic designing and basic video editing. I always give my 100% to every task that is being assigned to me. EXPERIENCES IN: *Customer service *CRM *Graphic design *Canva *Microsoft powerpoint,excel and word *Inbound and outbound calls Fluency in both written and spoken English
    Featured Skill Hospitality
    Hospitality & Tourism
    Social Customer Service
    Graphic Design
    Customer Service
    Customer Experience
    Social Media Advertising
    Social Media Management
    Travel & Hospitality
  • $8 hourly

    • 5.0/5
    • (6 jobs)
    OBJECTIVE To impart my skills and knowledge about an industry with a fast phase growing career field that enables me as an individual to grow while meeting the corporation's goals. Please See Link for my Resume: (https:// drive.google.com/file/d/1HtFD9UV-GiRRCzrTVL9XSjijCHTfbL3c/view?usp=drivesdk ) Please See Link for my Certifications: (https:// drive.google.com/drive/folders/1Xpp4HwWPXTBpBW1nubcY8hQz3SE8wQ3d)
    Featured Skill Hospitality
    Freelance Marketing
    Marketing Presentation
    Management Skills
    Business Operations
    Marketing
    Social Media Content
    Cold Email
    Product Demonstration
    Demo Presentation
    Sales Leads
    Lead-Nurturing Email
    Lead Management
    Sales Presentation
    Social Media Management
    Business Management
    Cold Calling
    Lead Generation
    Outbound Sales
    Microsoft Excel
    Sales
    Customer Service
  • Want to browse more freelancers?
    Sign up

How hiring on Upwork works

1. Post a job

Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.

2. Talent comes to you

Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.

3. Collaborate easily

Use Upwork to chat or video call, share files, and track project progress right from the app.

4. Payment simplified

Receive invoices and make payments through Upwork. Only pay for work you authorize.

Top cities for Hospitality Specialists in the Philippines

Show more