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Growth focused 𝗛𝘂𝗯𝗦𝗽𝗼𝘁 𝗲𝘅𝗽𝗲𝗿𝘁 with 10+ years experience building world class sales and marketing infrastructure across automation, data management, strategy and reporting. Having held early-stage roles at two unicorn companies during their hypergrowth phases, I have deep expertise of what a 𝗵𝗶𝗴𝗵-𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗛𝘂𝗯𝗦𝗽𝗼𝘁 setup looks like — and how far most companies are from it. 𝗦𝗼𝗺𝗲 𝗿𝗲𝗰𝗲𝗻𝘁 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 𝗜’𝗺 𝗽𝗿𝗼𝘂𝗱 𝗼𝗳: ⦿ Reduce SaaS churn by 𝟭𝟴% through pro-active custom success and segmentation ⦿ Generated $𝟴𝟬𝗸 in attributable revenue from churned customers with re-engagement campaigns ⦿ Cut manual reporting time by 𝟮𝟱 𝗵𝗼𝘂𝗿𝘀/𝗺𝗼𝗻𝘁𝗵 through custom dashboards and automated data flows ⦿ Increased meeting show rate by 𝟯𝟱% using qualification and nurture sequences I work with scale-ups and mid-sized companies who are serious about getting a return from HubSpot as a serious engine in their business — not just as a nice to have. 𝗛𝗼𝘄 𝗜 𝘄𝗼𝗿𝗸: I run projects end to end, from consultation through implementation. I will take ownership of the project and provide a clear scope, milestone-based updates, and will handover an effective solution. My engagements are async-first with agreed update points. I work independently and will collaborate effectively with you and your team, with an emphasis on deep work. Clients who've worked with traditional agencies often tell me this is the most clarity they've had on a HubSpot project. 𝗪𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘄𝗶𝘁𝗵: ⦿ New HubSpot implementations (Sales Hub, Marketing Hub, Operations Hub) ⦿ Re-onboarding — rescuing a portal that's gone stale or been poorly configured ⦿ RevOps projects — integrations, automations, pipeline design, reporting infrastructure ⦿ Ongoing monthly retainers for maintenance and continuous improvement 𝗪𝗵𝗲𝗿𝗲 𝘁𝗼 𝘀𝘁𝗮𝗿𝘁: If you're not sure where your HubSpot is falling short, I offer a 60-minute kickstart session which delivers — a structured review with a written action plan you can use immediately, whether you work with me further or not. If you have a clear project in mind, send me a message with the brief and I'll come back with a personalised Loom video walking through exactly how I'd approach it.

I am a CRM and Customer Support Specialist with 6+ years of proven experience in HubSpot, Zoho, Salesforce, and other CRM platforms. My expertise lies in optimizing customer journeys, enhancing client satisfaction, and driving business growth through effective relationship management and seamless support delivery. ✨ Over the years, I have successfully managed high-value and VIP accounts, ensuring that every interaction is professional, efficient, and customer-focused. 🔑 Key Expertise: 🔹 CRM Management (HubSpot, Zoho, Salesforce): Skilled in implementing, customizing, and maintaining CRMs to ensure accurate data management, smooth workflows, and actionable insights. 🔹 Customer Support & Retention: Proficient in handling live chat, email, and escalations with a focus on improving retention, satisfaction, and loyalty. 🔹 Client Relationship Management: Strong track record in building and nurturing long-term client partnerships, resolving complex issues, and delivering tailored solutions. 🔹 Data Accuracy & Compliance: Experienced in organizing and safeguarding client records while maintaining confidentiality and ensuring compliance. 🔹 Communication & Problem-Solving: Adept at active listening, conflict resolution, and delivering outcome-driven solutions that enhance customer experience. I am detail-oriented, reliable, and results-driven, with the ability to work as a Customer Support Executive, CRM Administrator, or Virtual Assistant. My goal is to help businesses streamline customer operations, boost satisfaction, and build long-term loyalty. 🚀 Let’s connect to unlock the full potential of your CRM and customer support systems.

Hi I'm Natalie - I’m a PMP-qualified marketing expert (12yrs+) who builds AI automations (Make, Claude, N8N) I’ve generated £7M+ in revenue through lifecycle marketing for a global professional education brand. I‘ve attracted 27,000 C-suite executives to a new AI content platform in just six weeks I’ve reduced global campaign production time by approximately 75% by building repeatable GTM systems. I’ve worked in agency for clients like Hiscox, Unilever, and Subaru and client side for EY Seren and multiple professional bodies. I help businesses that want to grow revenue and save time by creating systems that improve and automate your marketing and operations processes… For the fraction of a cost of a full-time hire. I have created multiple systems responsible for generating £££ hundreds of thousands in revenue and saving costs with huge efficiencies. Experience with lots of project management and CRM tools including Hubspot Salesforce, Monday, Trello and Airtable. If you are looking for someone who can create processes and automations to make your business operate more smoothly, feel free to get in touch.

🔵 PLATINUM HUBSPOT PARTNERS 🥇 Certified HubSpot CRM, CMS & Lead Generation Expert ✅ Certified HubSpot Developer ✅ Worked Directly with HubSpot Inc. ✅ Web developer and designer I'm a certified "HubSpoter" with 8+ years of experience in implementation, onboarding, and HubSpot management for all sorts of SMEs and Fortune 500 companies. My expertise revolves around Inbound Methodologies, Complex workflow automation, Landing Pages, Email Templates, and Custom Website Development on HubSpot's CMS Hub. Here are some of the specific widely used tasks that I can take care of: 1. CRM - (Contacts, Lists, Conversation inbox, Companies, Chatflows, Snippets and, Templates) 2. Marketing Hub - (Ads, Emails, Social, Workflows, Landing Page, Web pages, Blogs, Files, CTA, Calendar, Campaigns, SEO and, Projects) 3. Sales Hub - (Deals, Tasks, Sequences, Meetings, Playbooks, and Documents) 4. Service Hub - (Tickets, Feedback, Reporting, and Goals) 5. HubSpot CMS - ( Templates, Landing page Designs & Templates, Blog Designs & Templates, Website pages Designs & Templates, Email Designs & Templates, Mobile Templates) 6. Commerce Hub - Run your commerce process all on HubSpot’s Smart CRM. Plus, go from multiple tools to one with your quoting, payments, reporting, and customer data all under one roof. 7. Hubspot Marketplace Apps and themes. Why I could be a good fit to assist with your HubSpot's tasks: + HubSpot Certified + HubSpot COS Certified I am well versed with the modern web standards, W3C validations, Web 2.0, HTML5 too. Pretty fine with English skills and love to talk with different people in their native language. I would like to continue to be exposed to new and different challenges, that will further develop my skills and career. I also really enjoy making new contacts on the upwork network. I look forward to the many varied opportunities and roles that upwork offers. # HubSpot # HubSpot Expert # Lead Generation # API # CRM Developer # Automation # HubSpot Designer # HubSpot Developer # HubSpot CMS # HubSpot CMS Developer # HubSpot CMS Expert # HubSpot Website # HubSpot Website Design # HubSpot Website Development # HubSpot Website Customization # Custom HubSpot Templates # HubSpot Templates # HubSpot Landing Page # HubSpot Landing Page Design # HubSpot Email Template # HubSpot Email Template Design # HubSpot Email Template Development # HubSpot Newsletter Template # HubSpot Newsletter Template Design # HubSpot Newsletter Template Development # HubSpot CRM # HubSpot CRM Integration # HubSpot App Development # HubSpot Workflows # HubSpot Automation # HubSpot SEO # HubSpot Website Optimization # HubSpot Performance Optimization # HubSpot Responsive Design # HubSpot Conversion Optimization # HubSpot CRO # HubSpot HubDB # HubSpot Content Creation # HubSpot Marketing Automation # HubSpot Digital Marketing HubSpot CMS # HubSpot Website # HubSpot Web Design # HubSpot Web Development # HubSpot Website Redesign # HubSpot Developer # HubSpot Designer # HubSpot Landing Page # HubSpot Landing Page Design # HubSpot Landing Page Development # HubSpot CMS Development # HubSpot CMS Customization # HubSpot Template Customization # HubSpot Theme Development # HubSpot Custom Modules # HubSpot HubL Developer

Business Development | Appointment Setting | Lead Generation | Recruitment I help businesses generate more sales opportunities, hire exceptional talent, and build predictable pipelines for growth. With over 13 years of experience in recruitment, business development, and sales, I've partnered with businesses across the UK to identify decision-makers, book qualified appointments, recruit top talent, and create scalable growth strategies. Rather than simply providing leads, I become an extension of your team—representing your business professionally, starting meaningful conversations, qualifying opportunities, and delivering appointments that allow your sales team to focus on closing deals. Whether you're a growing SME or an established organisation, my goal is simple: help you save time, win more business, and achieve measurable results. My services include: ✅ B2B Appointment Setting ✅ Cold Calling & Outbound Sales ✅ Business Development Support ✅ Lead Generation & Prospect Research ✅ CRM Management (HubSpot, Pipedrive, Salesforce, Monday com and others) ✅ LinkedIn Prospecting ✅ Recruitment & Talent Acquisition ✅ Candidate Sourcing & Screening ✅ Healthcare Recruitment ✅ Education Recruitment ✅ Customer Service Support ✅ Virtual Assistance & Administrative Support Why work with me? 13+ years of commercial experience Professional and consultative approach Strong communication and relationship-building skills Results-focused and highly organised Trusted to represent businesses as an extension of their team Committed to building long-term partnerships, not just completing one-off tasks If you're looking for someone who can generate qualified opportunities, strengthen your recruitment process, or support your business development efforts, I'd be delighted to discuss how I can help.

I help companies fix, optimize, and scale their HubSpot & Salesforce systems so they stop losing leads, breaking workflows, and misreporting revenue. What clients hire me for: • HubSpot ⇄ Salesforce Integrations (builds + repairs) • CRM Architecture & Data Structure Design • Lead Routing + Automation (Marketing → Sales → RevOps) • CRM Audits & Optimization Blueprints • HubSpot or Salesforce Migrations • Multi-system integrations (API, Zapier, Workato)