Hire the Best Leadership Development Specialists in Texas

Hello and welcome to my Upwork profile! I'm thrilled to have the opportunity to introduce myself as an experienced HR professional and consultant with a diverse background across a wide range of industries. Throughout my career, I have gained comprehensive expertise and skills across the full spectrum of Human Resources. As an HR professional, I am passionate about partnering with organizations to create a positive and productive work environment that fosters employee engagement and drives business success. I understand that effective HR practices are vital for attracting and retaining top talent, developing high-performing teams, and aligning HR strategies with organizational goals. With my extensive experience, I have successfully navigated various HR disciplines, including recruitment and talent acquisition, employee onboarding and retention, performance management, compensation and benefits, employee relations, compliance, and HR policy development. I have worked closely with executives, managers, and employees at all levels to provide strategic guidance, support, and solutions to HR challenges. Throughout my career, I have worked in diverse industries, including government, finance, healthcare, non-profit, and more. This exposure has given me a deep understanding of industry-specific HR practices and the ability to adapt and tailor HR strategies to meet the unique needs of different organizations. As an HR consultant, I bring a collaborative and results-oriented approach to my work. I partner closely with my clients, actively listening to their needs and objectives, and providing tailored HR solutions that align with their organizational culture and business goals. Whether it's conducting a comprehensive HR audit, developing and implementing HR policies and procedures, or providing guidance on complex employee relations issues, I am dedicated to delivering high-quality and impactful results. I pride myself on staying up-to-date with the latest HR trends, best practices, and legal requirements to ensure that the advice and solutions I provide are current and compliant. I am adept at utilizing HR technologies and systems to streamline processes and enhance efficiency, such as HRIS, applicant tracking systems, and performance management software. Collaboration and client satisfaction are at the core of my work. I believe in building strong partnerships with my clients based on trust, open communication, and a shared commitment to achieving HR excellence. I am known for my professionalism, integrity, and ability to handle sensitive and confidential information with utmost discretion. Thank you for taking the time to visit my profile. If you are seeking an experienced HR professional and consultant who can support your organization across the full spectrum of Human Resources, I am here to help. Let's work together to create a thriving and people-focused work environment that drives success. Best regards, Daniela

Change Management Consultant - Research, Organizational Transformation, Strategy, AI Transformation, Scaling AI Process development and communication, communication strategy, internal team communication, employee relations, empathetic leadership - training process, people risk assessment/mitigation, temp exec CHRO/CPO, CCO, COO ● Education, Certifications, and Career: USC Master of Communication Management, Certified Problem and Change Manager, Certified Customer Success Management Professional, Certified Talent Optimization Consultant with a 20-year career, more than half in leadership role, EdD Organizational Change and Leadership ●Service Industry Focus: Focused on helping those who serve, serve themselves: healthcare, hospitality, professional services, SaaS ● Consulting Specialty: Change Management through the lens of research, business process efficiency, internal communication, and talent optimization ● Coaching Leaders: The c-levels best friend, I have coached more than 300 people one on one and have facilitated multi-generational teams of up to 30 people to achieve results ● Strategic Partners: SaaS sourcing through Cloud Tech Gurus, alliances: Predictive Index, Trainual, and ProcedureFlow CLIENT WIN HIGHLIGHTS Where: Denny’s Corporation Who: COO and CLO Location: Remote in NC When: March 2021 to Present What: Facilitate change within a multi-billion dollar corporation via rich, data and story-driven presentations to the CEO and throughout the organization in the areas of capital improvement, technology innovation, education development, and people-based initiatives, creating an environment of empathetic change where team members can be educated, empowered, and elevated at all levels of the organization. Result: $60 million in improvements optimized through consideration of the human element, providing structure and guidance for internal improvement teams Where: Vitality Unlimited Who: CEO, COO, and CFO Location: Remote/In-Person in Elko, Carson City, Reno, Las Vegas, NV When: Jan 2017-Present What: Create employee experience annual studies to determine a comprehensive project plan to improve service delivery in behavioral health and substance abuse within the state of Nevada. Initiatives include government relations communication, board presentations, the creation of an internal employee magazine, discovery and documentation of human resource and service processes, advising on the evaluation and selection of operational software, creating and monitoring outcome based KPIs. Measuring and monitoring service quality through transactional surveys. Developing an advocacy and risk mitigation process dependent on consumer response. Result: Increased employee and consumer satisfaction year over year, increased employee retention, increased consumer advocacy, increased grant awards for client Where: CSM Practice Who: CEO, CCO Location: Remote/San Francisco – Bay Area When: June 2019 – July 2021 Who: CCO of various SaaS companies including Veriforce, NewRelic, SmartMoving through CSMPractice What: Work with CS teams to discover existing customer success practices and optimize them to improve SaaS sales enablement, onboarding, implementation, adoption, and advocacy with an eye toward churn risk mitigation, customer success enablement including process documentation, playbook development, presentation development, OKR/KPI creation, advising on service models and staff:customer ratios segmented by ARR Result: Reduced churn, increased revenue from existing customers, increased customer advocacy, improved the relationship between sales and customer success OTHER CLIENTS • High End Client Program, Business Strategy (2017 – Present) • Abandoned Homes Project, Advisory Board - Communications (2019- Present) • Lightning Rod Agency, Talent Optimization (2020 - Present) • City of Carson City, Restructuring (2018-2019) • Chargerback, Customer Success Automation (2015-2016) • Nevada Division of Public and Behavioral Health, Stakeholder Communication (2013-2017) EDUCATION University of Southern California, Rossier School of Education Graduated: 2024 Doctorate of Education, Organizational Change and Leadership Los Angeles, CA Phi Kappa Phi Honor Society, 4.0 University of Southern California, Annenberg School for Communication and Journalism Graduated: 2018 Master of Communications Management Los Angeles, CA Phi Kappa Phi Honor Society, 4.0 California State University at San Bernardino Graduated: 2002 Bachelor of Business Administration San Bernardino, CA CERTIFICATES Certified Talent Optimization Professional (6/2021, 6/2024) Certified Customer Success Management Professional, PCSM Academy (11/2020) Certified Problem and Change Manager, Global Association for Quality Management (7/2019)

I design executive KPI dashboards and operational performance systems in Excel, Google Sheets, and Apple Numbers. My focus is simple: turn messy, fragmented data into clean, decision-ready reporting that leaders can use immediately. With 15+ years leading multi-site operations, I have built real-world performance systems for teams responsible for revenue, labor, margin, and productivity across multiple locations. I understand not just how to build dashboards, but how to structure the right KPIs so they drive behavior and accountability. I specialize in: • Executive summary dashboards • Multi-location performance reporting • Weekly operational scorecards • Automated KPI tracking • Financial forecasting models • Spreadsheet optimization and rebuilds • Excel ↔ Google Sheets conversions My work is built for clarity, usability, and long-term scalability. Clean formulas. Logical structure. Dynamic filtering. No unnecessary complexity. Clients typically come to me when: Their reporting is manual or inconsistent Leadership lacks clear visibility into performance Spreadsheets have become cluttered and unreliable They need an executive-ready dashboard for decision-making They want KPI systems that actually reflect business drivers I combine operational experience with advanced spreadsheet architecture to deliver tools that are practical, reliable, and easy for teams to maintain. If you need a clean, professional dashboard or performance tracking system that improves visibility and accountability, I can help.

⚠️ New opening! Now available for Leadership Coaching, Fractional Operations Management, 360 Reviews, Strategic Growth Planning and more My specialty is small and start-up businesses (under 50 people). I help businesses grow and scale, starting with the vision that drives it all. Educated in both classical business theory and modern practices, I bring a uniquely effective method to helping businesses find what works - really works - for them. When we partner together, I help your business to do more of what you're doing, and keep making an impact on your community. 🌐 My Focus Areas: Whether it's operations, business planning, growth and risk strategies, project management, company culture, team development, logistics systems, process improvement or leadership mindset, I help develop literacy and action plans to make your business stronger and a better place to work. 🏆 My Journey: Throughout my career, I've earned accolades for my success-first leadership approach and excellence in communications and relationship building. I firmly believe in leading by example, not just in my professional role but also in life. 📊 My Track Record: I've led cross-functional teams, streamlined operations, improved processes, reduced costs, and designed revenue forecasts. I've initiated, planned, executed, and managed projects and programs to successful completion, achieving results within budget and time constraints. 💡 What Makes Me Unique: My unique selling proposition is my ability to align multiple people and departments around common projects and resources while focusing on effective communication, risk evaluation, process optimization, and revenue forecasting. I'm a strong communicator with excellent interpersonal, planning, problem-solving, multitasking, and leadership skills. 🏭 My Work Experience: • Head of Operations (Skip, New York, NY): Restructured leadership, improved efficiencies and quality, and developed financial projections for growth and hiring needs. • Head of Project Management Office (Canopy Management, Austin, TX): Launched the Project Management Office, achieved operational needs, and standardized how projects are managed across multiple departments. • Director of Operations (Pourtastic Tastings LLC, Austin, TX): Elevated the business from a side gig to a thriving enterprise, achieving $1M in annual revenue for the first time. • Executive of Coaching Department (Charfen Institute, Austin, TX): Coached small business owners, set performance goals, and authored resources for entrepreneurs. • Financial Advisor, Head Exit Planner (Erben Associates, Austin, TX): Managed exit plans, financial and estate plans, insurance, investments, and growth and exit strategies for business owners. 🎯 My Mission: My mission is to empower entrepreneurs to go further, fostering a supportive and empowering workplace culture. I'm committed to achieving success not only in business but also in personal growth, financial security, and relationship building. 🌈 Let's Transform Together: Whether you're a startup looking to scale or an established business seeking operational excellence, I'm here to guide you. Let's embark on a transformative journey where your success knows no bounds. Together, we'll redefine what it means to thrive in business and in life. 📩 Contact Me: Feel free to reach out and discuss how we can work together to achieve your goals. 📜 Certifications: Project Management Professional (PMP) 🛠️ Technical Proficiencies: A versatile tech stack including Microsoft Office, G Suite, Slack, Hubspot, ClickFunnels, Notion, and more. Proficient in project management platforms like Monday, Teamwork, Base Camp, Jira, and more. 📚 Education: Major in Communications from the College of Charleston, Charleston, SC, 2004. 🤝 Areas of Expertise: • Operations Management • Budgeting & Forecasting • Growth & Risk Strategies • Project Management • Strategic Planning • Process Improvement • Coaching & Development • Documentation & Control • Cross-Functional Collaboration 📝 Examples of work: • Strategic planning using OKRs • Annual and quarterly planning based on EOS methods • 360° Reviews of leadership teams • KPIs and metrics tracking systems and practices • Business plan development • Financial and revenue projections • Product/service roadmap design • Product/service launches and relaunches • Online course development • Marketing and sales strategies • Business owner coaching • Leadership coaching • Employee retention and culture building • Customer journey and customer experience • Client-facing deliverables • SOPs, documentation of systems and processes, diagramming, and process mapping • Team training and workshops • Project management and change management • CRM setup and implementation • Marketing content calendars

ONE-STOP SHOP: HR/Change Management/Strategic Planning Executive who has the knowledge/skills to help your business become a well-oiled machine! Hi! My name is Becky, I’m an experienced management consultant/executive with over 14 years of experience in the Human Resources, Business Optimization, Process Improvement, Strategic Planning, M&A, and Change Management industry. Over the last 14 years, I have worked with Fortune 500 companies, small businesses, education institutions, and government entities to help them strategically meet their goals by creating the right systems/structures for people, processes, and technology. I believe for any business to be successful you need a foundation built on strong operations and HR people strategies. By using my HR expertise, operations experience, and execution skillsets, I can analyze, create strategies, and implement solutions to your companies’ problems. Whether you’re a start-up company looking to build your HR function from scratch, looking for a management consulting to lead your organization through change or M&A, a mid-sized or larger company looking to optimize your HR function to better reach your goals, or a company that needs someone to identify gaps in your business and close them so you can scale – I can partner with you to help you reach your goals. I am passionate about helping your business grow/adapt to meet your current and future needs and know I have the right skills to get you there! So, if you’re looking for someone who can partner with your business to create solutions (sometimes even ones you didn't know you needed), let’s chat. Sample Project Work Includes: Human Resources: • Reduction in Force • Talent Management Systems and Strategies (Performance management, succession planning, talent reviews, etc.) • Career Ladder and Career Pathway Development • Diversity/Inclusion/Culture • Change Management Strategies for Technology, People and Process Changes • HR System Implementation (SAP, SAP HR, SuccessFactors, PeopleSoft) • Organizational Design, Compensation Strategy, and Benefits Solutions • Talent Acquisition, Recruiting, and Selection • Customized Training and Development; Leadership Development Systems • Investigations/Employee Relations • Recruitment Strategy and Interview Development Business Optimization/Growth: • Evaluate the current state of the business, identify gaps in the systems/process and people strategies. Create solutions to the business gaps (implementing new technology, streamlining processes, creating new departments/functions), implement HR solutions. Execute the strategy and monitor KPIs for effectiveness. • Preparing businesses to scale into new markets by streamline processes/procedures, optimizing business strategies, creating org designs to scale business, completing the market analysis, aligning org designs to compensation structures, hiring the right talent, and implementing the scaling of the business. • Partner with start-up businesses to help them create a strong people, process, and technology foundation that will ensure their business runs smoothly and effectively. Process Improvement/Change Management: • Review current processes, identify gaps, identify goals for process and solutions to gaps – creating go-forward processes with implementation approach. • Led global change management for organizations, including Developing and leading a change management program office, leading change management initiatives that have impacted over 50,000 stakeholders. Strategic Planning: • Working with departments to identify strategic goals centered around growing their business. Create cutting-edge strategies based on business needs and execution plans to ensure their success. M&A: • Mergers/Acquisitions: Develop and lead the approach businesses use to acquire/or merge with businesses ensuring they have a smooth transition for people/process/technology.

Hello! I collaborate with CEOs, founders, executives, and leadership teams so they hire better people, build practical HR infrastructure, and solve the people problems that are slowing them down. My work is useful for individuals in need of career help, and for organizations that need HR-related advice, HRIS implementation, better talent acquisition, compliant HR operations, Applicant Tracking Systems (ATS) audits, improved candidate experiences, stronger executive and team alignment, and those who need help with HR AI systems so they work in your favor (instead of filter out great candidates & create ADA issues). With 20+ years of experience in HR consulting, recruiting, leadership coaching, people operations, and organizational development I bring a practical, business-minded approach to solving workforce challenges. I have supported C-suite leaders, founders, executives, high-growth teams, and client organizations across recruiting strategy, HR operations, employee development, compliance support, retention, performance management, and team effectiveness. Individual, Enterprise, Mid-Market, and Startup Support * Talent acquisition strategy and recruiting process improvement * Executive recruiting support and leadership hiring * Candidate sourcing, screening, interviewing, and evaluation *LinkedIn optimization expert (this is why I deleted my profile there!) * Job descriptions, interview questions, hiring scorecards, and selection processes *Resume and job coaching support that gets desired results * Workforce planning, recruiting analytics, and hiring workflow optimization * ATS implementation, ATS optimization, and remote-first recruiting strategy * New hire orientation, onboarding workflows, and employee integration * HR operations, people operations, and HR infrastructure development * Employee retention strategy and performance management support * Leadership development, executive coaching, and manager training * Team communication, workplace conflict, and culture improvement * Organizational development, change management, and team effectiveness * Learning and development materials for employees, managers, and leadership teams * PEO, EOR, AOR, payroll, benefits, and compliance vendor support * Policy development, HR documentation, employee handbooks, and process creation * HR consulting for startups, small businesses, and growing companies Clients hire me when they need someone who can quickly identify the real issue, organize the moving pieces, and create a practical path forward. This Is Why You Want to Hire Me: * 20+ years of experience in HR, recruiting, career coaching, and organizational development * Top 1% Expert-Vetted Consultant status on Upwork * 400+ business leaders coached and consulted * 200+ organizations supported * 1,000+ personality and behavioral assessments completed * Experience supporting C-suite leaders, founders, executives, and high-growth teams * Strong pattern recognition in hiring, leadership, communication, and team dynamics * Practical HR, recruiting, and people operations systems * Clear communication, fast response times, and organized deliverables * Direct, honest feedback with useful next steps Accomplishments * Helped win and support a $22M DFW Airport staffing contract * Recruited 100+ professionals for IT, tech security, engineering, airport operations, administration, HR, and niche roles * Helped a Texas restaurant group grow from $6M to $33M in revenue * Supported growth from 5 to 14 business entities * Helped hire 600+ employees across multiple restaurant concepts * Kept new location openings fully staffed and under recruiting budget * Helped a Texas energy company grow from 8 to 110+ employees in less than one year * Built recruiting, HR, payroll, benefits, PTO, and people operations systems My Working Style Clients hire me when they need someone who is honest, quick to respond, and can easily understand the people side of a business or career problem. This Is Just Part of the Package Deal When You Hire Me: You get... * Clear, direct, and timely communication * Honest recommendations and feedback * Reliable and thorough research to back up my advice, work, and suggestions * Future-focused practical solutions * Organized deliverables with obvious benefits and results * A stellar sense of humor :) * Fast understanding of your needs and workplace patterns * Strong intuition * Ethically grounded * Open to working across various time zones What a steal, right? So please, stop searching the masses on Upwork, all across God's green globe and the depths of the internet to find someone to help you with whatever your HR, recruiting, AI, or people-related needs are! Let's talk! If I can't help you get the clarity, answers, direction, and the results you want, I'll point you in the direction of someone who can. I promise. Let's talk today. Thanks for checking out my profile and reading this far! I look forward to connecting with you soon! Chandy