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Looking for someone reliable who can support your customers, generate leads, and help keep your business organized? I help businesses improve customer experience, manage client communication, and handle administrative tasks efficiently. I have experience in customer support, appointment setting, lead generation, and data entry, allowing me to support both daily operations and business growth. Here’s what I can help you with: • Customer Support (Email & Chat) • Appointment Setting & Cold Calling • Lead Generation & Prospect Research • Data Entry & CRM Management • Inbox & Calendar Management • Order Tracking, Refunds & Account Support • Spreadsheet Management & Admin Tasks I have hands-on experience supporting customers for FabFitFun, where I handled customer inquiries professionally while maintaining a positive brand experience. I’m also comfortable working with CRMs, spreadsheets, online tools, and fast-paced workflows. What you can expect from me: ✔ Professional and friendly communication ✔ Strong attention to detail ✔ Organized and dependable work ethic ✔ Ability to learn systems quickly ✔ Consistent and timely support I understand the importance of customer satisfaction, accurate data management, and quality communication in helping businesses grow. My goal is to make your workflow smoother while providing excellent support to your clients and customers. If you’re looking for a dedicated virtual assistant who can confidently handle support, lead generation, appointment setting, and administrative tasks, I’d be happy to work with you.

Real Estate Acquisitions Specialist | Appointment Setter & Customer Service Pro | Business Development & Sales Leadership ⭐ Proven Track Record in Real Estate Acquisitions & Disposition 🏆 5/5 Client Rating Across Multiple Freelance Sales Engagements 📞 Appointment Setting | Lead Follow-Up | High-Volume Customer Service 📈 Business Development | Sales Leadership | CRM & Pipeline Management 🎯 Real Estate | Healthcare Sales | Payment Processing | Travel Consulting Hi, I'm Jennylyn Grande — a versatile, results-oriented business development and real estate acquisitions professional with a strong foundation in appointment setting and high-volume customer service. I bring hands-on experience sourcing, evaluating, and closing property deals, along with a background built on booking qualified appointments, managing lead follow-up, and delivering excellent client support across healthcare, payment processing, and travel. My focus is simple: build strong client relationships, manage the full pipeline from first contact to close, and deliver consistent, measurable results. 📋 What I Do: I specialize in end-to-end acquisition and sales pipeline management — sourcing and evaluating land and residential properties, running comparative market analyses (CMA), negotiating purchase and sale agreements, and coordinating with title companies and closing agents through to a smooth close. I'm also an experienced appointment setter and customer service professional: conducting outbound calls, qualifying leads, scheduling appointments, handling 50–100+ inbound calls daily, and resolving customer issues quickly and clearly. Beyond real estate, I bring proven sales expertise in high-volume outbound calling, lead conversion, and client relationship management across the cannabis payment processing, healthcare, and travel booking industries. 📞 Appointment Setting & Customer Service Highlights: Managed lead follow-up and appointment setting to support the sales pipeline as a Healthcare Sales Representative Handled 50–100 inbound calls daily for a major online travel booking platform, booking, modifying, and managing reservations Handled 80–100 merchant follow-ups per week while supervising a 20–25 person sales team at MCA Company Streamlined claims and repair scheduling for homeowners at Choice Home Warranty, reducing service delays and improving satisfaction Delivered clear, compliant product information and support to help clients make informed decisions 💼 Experience: My background spans acquisition and disposition management at She Buys Land, residential real estate acquisitions at 24 Home Buyers, and nationwide sales management at Used Conex LLC. I've also served as a Senior Supervisor overseeing 20–25 sales agents at MCA Company (KAN Blackstone), worked as a Healthcare Sales Representative handling outreach and appointment setting, and supported high-volume client service and booking operations for a major online travel agency and Choice Home Warranty. Across every role, I've built strong client and partner relationships, managed complete deal pipelines, and mentored teams to raise performance. 🚀 Value Proposition: What sets me apart is my ability to manage complex pipelines from initial contact through closing while maintaining strong relationships with sellers, buyers, agents, wholesalers, and investors. I'm fluent across CRM and workflow platforms — including Podio, Salesforce, HubSpot, Zendesk, Mojo Dialer, RingCentral, and Kixie — so I can plug into your existing systems and start delivering results quickly. ⭐ Why Choose Me: 💡 Deal-Focused: Skilled in sourcing, evaluating, and negotiating profitable acquisitions and dispositions 📊 Data-Driven: Experienced in market research, property valuation, and CMA to support sound decisions 🤝 Relationship-Builder: Proven track record building networks of buyers, sellers, wholesalers, and investors 🎯 Results-Driven: Consistently closes deals and hits targets — from 5–10 deals/month to 20–30% productivity gains 📞 Appointment-Setting Expert: Skilled at outbound calling, lead qualification, and scheduling to keep pipelines full 😊 Customer-Service Focused: Track record of fast, clear, and compliant support that keeps clients satisfied and retained Whether you need a dedicated acquisitions specialist to build your deal pipeline, a sales professional to convert leads into closed business, or someone to manage and mentor your sales team — I'm ready to bring the same consistent results to your project. Let's connect and talk about how I can help grow your business!

Hi there! Welcome to my Profile! Are you looking for a seasoned professional who can seamlessly manage your customer experience while optimizing your daily operations? With over 10 years of experience and more than 26,000 logged hours as a trusted internal agent on Upwork, I bring unmatched reliability, efficiency, and expertise to your team. My background uniquely bridges high-volume customer support, specialized healthcare communication, and modern administrative efficiency. Whether handling sensitive e-health inquiries or streamlining workflows using advanced AI, I ensure your customers feel valued and your business runs smoothly. Please feel free to peruse over my Upwork work history to know more about my past clients. 💡 HOW I CAN ADD VALUE TO YOUR BUSINESS: Omnichannel Customer Support: Expert handling of email, phone, and live chat support with a focus on relationship management and swift conflict resolution. Specialized Industry Knowledge: Deep understanding of E-health, medical marketing, and healthcare training, making me an ideal fit for medical, wellness, and wellness-adjacent brands. Tech-Savvy Operations: Highly proficient in major support and CRM platforms (Zendesk, Zopim, Velaro) and advanced AI tools (Gemini, ElevenLabs, NotebookLM, Canva) to boost productivity and content creation. Comprehensive Administrative Support: Skilled in general virtual assistance, data entry, extensive research, and total workflow optimization. (Mondaydotcom | CallRail| Google Sheets) If you need an internal partner who requires zero hand-holding and hits the ground running, let’s connect to discuss how I can support your goals.

I’ve been with the BPO industry for 6 years. I worked as a Market Research Interviewer for 5 years and a Customer Service Representative for 1 year. I always make sure to give my 100% best in everything that I do. In this industry, I’m known as a responsible, reliable, and trustworthy person. My experience honed my communication skills, handling both outbound and inbound calls. I'm all about giving my best. Within the industry, I've earned a reputation for being responsible, reliable, and trustworthy. My extensive experience has not only sharpened my communication skills but has also equipped me to handle both outbound and inbound calls. I can handle a variety of tasks - cold calling, internet research, emails, customer support, order tracking, lead generation, and phone support. What sets me apart is my eagerness to learn, making me highly trainable and proficient in working independently. I'm excited to contribute my skills and expertise to new opportunities and challenges. Looking forward to connecting with you all! Experienced with these tools: Mojo Dialer Xencall Calltools Outlook Microsoft Teams Webex Skype Excel Word Rent Manager REISift Google

Hey there, I am a Wellness and Fitness VA with expertise in Momence, Arketa, Legitfit, and Vagaro. I help Fitness, Wellness, and Mental Health leaders and their studios and practices optimize operations and elevate the client experience, creating smoother scheduling, better retention, and more consistent revenue flow. A little bit about my background... For close to a decade, I was deep in Data and Research. For the last 2 years, I took that same Analytical Focus, paired with my love for organization and efficiency, to Support CEO's as an Executive Assistant. Now, I have discovered my Purpose and what truly sets my Soul on fire: Mental Health, Wellness, Fitness, and nurturing the whole self. I am now dedicating all my energy with great enthusiasm to supporting fitness, wellness, and mental health leaders and their businesses. As a Fitness, Wellness, or Mental Health leader, I will support you by taking the weight of backend operations off your shoulders so you can focus on your real purpose of helping people get stronger, heal, and thrive. For your Fitness/Wellness Studio, I will help Optimize Operations and elevate the Client Experience, creating smoother scheduling, better retention, and more consistent revenue flow. For your Mental Health Practice, I will provide specialized HIPAA-compliant operational support designed to streamline your operations and bridge the gap between clinical care and administrative excellence. I handle the technical complexities of your practice, including prior authorizations, insurance verification, billing, and coding, so that you can dedicate your full presence to your clients. The outcome? Elevated Client Experience, Smoother Scheduling, Better Retention, and more Consistent Revenue Flow. I am a fast learner, open to learning any other software your studio/practice uses, and willing to tailor my services to meet your unique needs. 🅢🅔🅡🅥🅘🅒🅔🅢 & 🅔🅧🅟🅔🅡🅣🅘🅢🅔 ☑️ Studio Management & Operations Support ✦ Momence, Arketa, Glofox, Mindbody & Exercise. com Platform Setup, Configuration, and Optimization ✦ Class, Appointment, and Membership Management ✦ Instructor and Staff Scheduling Coordination ✦ Payment Processing and Invoicing ✦ Client Onboarding and Retention Workflows ✦ Reporting, Analytics, and Performance Tracking ☑️ CRM & Automation ✦ CRM Automation & API Integration to Streamline Bookings and Communication using CRM's like GoHighLevel, Momence, Arketa, Legitfit, Glofox, Mindbody (Attentive). ✦ Data Migration across different platforms, e.g., from Mindbody to Momence, Wellness Living to Jane ✦ Building Automated Email Sequences and Funnel Optimization ✦ Email systems and deliverability basics (SPF, DKIM & DMARC) ✦ Managing Client Databases and Subscription Renewals ✦ Setting Up Forms and Custom Workflows ☑️ Client Experience & Engagement ✦ Managing Customer Inquiries and Feedback (Chat, SMS, and Email) ✦ Creating Smooth Online Booking and Check-In Processes ✦ Supporting Loyalty Programs and Referral Campaigns ✦ Social Proof Management (Reviews, Testimonials, etc.) ☑️ Executive & Administrative Support ✦ Inbox and Calendar Management for Studio Owners ✦ Staff Coordination and Communication ✦ SOP Documentation for Studio Operations ✦ Events Creation with tools like Eventbrite ✦ Event, Challenge, or Workshop Coordination ☑️ Lead Generation and Outreach ✦ Research and Identify Potential Leads ✦ Execute Outreach through Email Campaigns and CRM Systems Other Tools & Systems I am an Expert in: Notion | Eventbrite | Kajabi | Asana | Trello | ClickUp | Google Workspace | Canva | Zoom | Loom | Calendly | Hunter. io | Zapier | Make (Integromat) | Appy Pie Automate | GoHighLevel | Hubspot | Mailchimp | Google Keyword Planner | Google Trends | Semrush | Ahrefs, among others. Fitness studio management | Wellness studio operations | CRM management | Client onboarding | Email automation | Membership management | Appointment scheduling | Client retention | Customer support VA | Admin support for fitness studios | Virtual assistant for gyms | Virtual assistant for yoga studios | Virtual assistant for pilates studios | GoHigh Level (GHL) Specialist | Arketa Automation | Arketa Optimization | Mindbody setup | Mindbody optimization | Mindbody CRM management | Mindbody scheduling | Mindbody memberships | Booker by Mindbody | Momence setup | Momence onboarding | Momence email automation | Momence client management | Glofox setup | Glofox memberships | Glofox billing and payments | Glofox class scheduling | Wellness Virtual Assistant | Fitness Virtual Assistant | Fitness Studio Virtual Assistant | Wellness Business Virtual Assistant | Fitness Studio Admin | Studio Operations VA | Mindbody Specialist | Mindbody Virtual Assistant | Momence Specialist | Momence Virtual Assistant | Glofox Specialist | Glofox Virtual Assistant

I'm a client-facing professional with over 17 years of experience across customer service, triage interviews, onboarding, and enrollment. I specialize in guiding prospects and new clients through video calls, making them feel heard, understood, and excited to move forward. I’ve supported founders, coaches, and service-based teams by leading triage, onboarding, and client check-in calls often using tools like Zoom, GoHighLevel, Salesforce, and Freshdesk. Whether it's answering pre-sale questions, gathering critical onboarding data, or following up with warm leads, I know how to build trust and keep people engaged. I’m confident working independently, across US, EU, and AU time zones, and I'm available up to 60 hours per week. If you need a professional who can speak with your clients, handle details, and represent your business with care, let's talk.