Hire the Best OWLS Specialists

Hello there! I am Emilene S. Fijer, and I am from Cavite, Philippines. I've been with the BPO industry for 11 years as a Customer Representative. I handled different accounts like financial accounts (credit card application), mortgage, Directv-att(with sales), and one of the largest payment processors (PayPal). I was also promoted as Subject Matter Expert; we do live monitoring calls to ensure the agent is doing the right thing, and do coaching sessions to provide feedback for improvement. I also used to work as an Off-site Receptionist for almost 2 years, and we are using Zendesk and Booker to assist customers in booking an appointment with us (a waxing salon located in Arizona, USA). I also have experience as a Collection Associate for 1 year at Synchrony Bank. I also have experience in Outbound Calling (lead generation, appointment setting) for 2 years and handling different campaigns such as Real Estate and financial. I am always honest, and I am never afraid of doing hard work. I can assure you that I will be able to get your satisfaction. You can put your trust in me because I am going to be the right choice for the said position.

Hello, I’m an enthusiastic, and professional customer service support with years of experience. I’m quick to grasp new ideas and concepts and to develop creative solutions to problems. Over the years, I have worked with one company and have been able to submit quality work for my client. I have very accurate, fast-keying skills and sound knowledge of computer applications. I have a proven ability to collect and manage information efficiently and accurately. I have excellent written and verbal communication skills and a strong desire to work hard and perform well to meet your expectations. Skilled in planning and organizing with the ability to complete tasks on deadline. My experience has enabled me to produce high-quality support for my clients. I am able to meet deadlines and I pay attention to even the smallest details. All of my work is done with the highest level of professionalism.

I am a certified Mindbody + Momence + Arketa + Bsport Specialist helping fitness and wellness businesses streamline operations, boost client engagement, and increase revenue through effective CRM implementation and optimization. I have over 8+ years of experience helping fitness and wellness businesses with studio management software like Bsport backoffice, Attentive, Acuity Scheduling, Exercise, Momence, Glofox, Gymdesk, Mindbody, Booker by Mindbody, Arketa, Clinic Master, LEADAR, Aesthetic Record, Flodesk, and can help your Medspa, Gym/Fitness, Yoga Studio, Beauty/Massage Clinic with; ✅ CRM management (Set up and Ongoing Tech Support) ✅ Widget Codes (Wix, Squarespace, WordPress) ✅ DNS Records Verification ✅ Integrations ✅ Marketing and Campaigns ✅ Workflow Set Up ✅ Email Automation ✅ Appointment scheduling ✅ Data Migration ✅ Customer Service (Chat/Emails) ✅ Client support/ client account management ✅ General Admin tasks I am also a virtual assistant and can help with general admin and operations tasks, managing content on websites' backend (Wix, Squarespace, WordPress), and have expertise in various tools and CRM systems such as Jira, Mailchimp, Base 44, Zendesk, Luma, Brandbot, Notion, SignNow, Canva, Hubspot, Trello, Asana, ClickUp, Mindbody Online, Slack, Airtable, Todist, DocuSign, JotForms, Apollo, etc. I hope to join your team and bring with me insightful expertise that will translate into the success of your business.

Offers reliable B2B and B2C support across multiple industries: Payment Processing Support Immigration Law Client Intake Fitness Coaching Client Support Medicare Appointment Setting Merchant Cash Advance & Business Funding Outreach Real Estate Cold Calling, SMS & Email Marketing Social Media Marketing Support (SMMA) SaaS Customer Outreach & Support Health Insurance & Financial Consulting Support (Mexico Market) GoHighLevel (GHL) Pipeline Management Customer Service Social Media Page Administration