Hire the Best OWLS Specialists

I specialize in delivering exceptional customer support and virtual assistance with over six years of experience in high-pressure environments. My roles have ranged from a Tier 1 Lead Associate for a major sports account to virtual dental assistance, showcasing my adaptability across diverse fields. I excel in managing high-volume data and optimizing service delivery, utilizing tools like Zendesk and Postman to streamline processes. My proactive approach to problem-solving and effective communication ensures client satisfaction and operational efficiency. Whether you need a detail-oriented virtual assistant or a skilled customer support leader, I am here to enhance your team's performance and drive results. Let’s discuss how I can contribute to your success.

I’ve been with the BPO industry for 6 years. I worked as a Market Research Interviewer for 5 years and a Customer Service Representative for 1 year. I always make sure to give my 100% best in everything that I do. In this industry, I’m known as a responsible, reliable, and trustworthy person. My experience honed my communication skills, handling both outbound and inbound calls. I'm all about giving my best. Within the industry, I've earned a reputation for being responsible, reliable, and trustworthy. My extensive experience has not only sharpened my communication skills but has also equipped me to handle both outbound and inbound calls. I can handle a variety of tasks - cold calling, internet research, emails, customer support, order tracking, lead generation, and phone support. What sets me apart is my eagerness to learn, making me highly trainable and proficient in working independently. I'm excited to contribute my skills and expertise to new opportunities and challenges. Looking forward to connecting with you all! Experienced with these tools: Mojo Dialer Xencall Calltools Outlook Microsoft Teams Webex Skype Excel Word Rent Manager REISift Google

Hi there! 👋😊 I'm a dedicated Virtual Assistant and Customer Support Specialist with over 10 years of experience supporting clients through chat, email, and phone while also handling a wide range of administrative tasks. Before becoming a freelancer on Upwork, I worked with companies like TaskUs, IBEX Global, and ePerformax, providing customer support for billing, account management, troubleshooting, and appointment scheduling. As a Virtual Assistant, I've also managed email inboxes, conducted research, performed data entry, and provided administrative support to help clients stay organized and keep their operations running smoothly. I'm highly adaptable, detail-oriented, and quick to learn new tools and systems. Clients appreciate my reliability, clear communication, and ability to balance multiple tasks while maintaining accuracy and professionalism. Whether you need ongoing support or assistance with a short-term project, I'm committed to delivering dependable, high-quality work and making your day a little easier. What I can help with: ✅Live chat and email support ✅Customer success and relationship management ✅Ticketing and CRM systems ✅Technical and product support ✅Appointment scheduling ✅Admin and virtual assistance ✅Conflict resolution and escalations 🛠 Tools I have worked with: CRM platforms, chat systems, knowledge bases, productivity tools, etc. I believe excellent customer service is built on clarity, connection, and care, and that is exactly what I aim to deliver. I would love to partner with you to make your workflow smoother and your clients happier. Let’s get started!

Keeping your pipeline full and your operations organized so you can focus on closing deals. I help real estate professionals manage leads, maintain accurate CRM records, and handle essential administrative tasks that keep business running smoothly. Lead Generation & Prospecting CRM Management & Data Entry Lead Follow-Up & Client Communication Calendar & Appointment Management Email & Administrative Support Reliable, detail-oriented, and proactive. Ready to streamline your workflow and grow your pipeline? Send me a message!

📜 Here’s what I can help you with: • eCommerce Customer Support • Live Chat & Email Support • Inbound & Outbound Calls • Order Tracking & Billing Assistance • Administrative Assistance • Appointment Scheduling & Dispatching • Customer Retention & Complaint Resolution • Basic Technical Support With 11+ years of hands-on customer service experience, I help businesses deliver fast, professional, and customer-focused support that keeps clients satisfied and loyal. I’ve worked across eCommerce, telecommunications, travel & tours, and dispatch services, handling everything from customer inquiries and billing concerns to technical support and escalations through phone, live chat, and email. I specialize in creating positive customer experiences even in high-pressure situations. Whether it’s resolving complaints, managing inbound and outbound calls, assisting customers through live chat, or providing reliable administrative support, I bring strong communication skills, patience, and problem-solving abilities to every interaction. _____________________________________________ Customer Service Representative – AT&T | 2016 – 2018 • Handled customer inquiries regarding billing, refunds, and account concerns • Provided basic technical support and troubleshooting assistance • Assisted customers with service upgrades and sales opportunities • Maintained professionalism while resolving customer complaints Travel and Tours Customer Service Representative – Expedia | 2018 – 2020 • Assisted customers with flight, hotel, and car rental bookings • Managed travel reservations, modifications, and cancellations • Performed upselling for travel packages and additional services • Provided excellent customer support for travel-related concerns E-Commerce Customer Service Representative – Amazon | 2020 – 2022 • Handled inbound customer service calls regarding orders and accounts • Processed refunds, cancellations, and reshipments efficiently • Assisted customers with order-related concerns and account inquiries • Ensured customer satisfaction through timely issue resolution Live Chat Support – Uber Eats | 2022 – 2023 • Assisted delivery riders through live chat support • Helped riders with refunds, cancellations, and booking concerns • Resolved real-time issues while maintaining fast response times • Provided accurate support in a high-volume chat environment Returns and Refunds Email Specialist – LED Light Streets | 2023 – 2026 • Provided customer support via email for returns, refunds, and order concerns • Processed cancellations, refunds, and reshipments accurately • Resolved customer issues professionally through written communication • Maintained timely responses and high customer satisfaction 💡 TOOLS I HAVE USED: • Apollo • Calendly • Canva • Capcut • ChatGPT • Discord • Facebook • Gemini • Gladly • Google Calendar • Gorgias • Hubspot • Instagram • Meta Business Suite • Microsoft Office • Microsoft Teams • Mondaycom • Oracle • Salesforce • Shopify • Slack • Trello • Zendesk • Zoho • Zoom I am reliable, adaptable, quick to learn new systems, and committed to helping businesses grow through excellent customer service. If you’re looking for someone who can represent your brand professionally and treat your customers with care, I’d be happy to help. Let’s work together to create outstanding customer experiences for your business.

✨ Meet Kristal – Experienced Dental Virtual Assistant ✨ With over 10 years of experience in the dental industry, I provide reliable virtual support that helps dental practices operate efficiently and deliver excellent patient care. My expertise lies in dental administration, patient coordination, and practice management support, allowing dentists and their teams to focus on what matters most—caring for their patients. 💻 How I Can Support Your Dental Practice 📞 Professionally manage inbound and outbound calls, emails, and patient communications 🤝 Provide outstanding customer support, assisting patients with inquiries, concerns, and information 🗂 Accurately maintain and update patient records within your Practice Management System (PMS) 🔐 Organize and securely manage digital files and documentation ⏱ Verify insurance coverage and ensure patient records are updated promptly 🦷 Coordinate with dentists, hygienists, and team members to ensure smooth daily operations 🚑 Assist with urgent matters, including appointment rescheduling and patient emergencies 📲 Maintain consistent communication with your team to ensure seamless workflow 💪 Software & Systems Proficiency • CRM Systems • Go High Level • RingCentral • Slack • Google Workspace • Microsoft 365 Dental Software: • Curve Dental • Dentrix • Dentrix Ascend • XLDent • Open Dental • Eaglesoft Additional Tools: • Dental Intelligence • Airtable • Power Practice Medical Soffware • Medgen (EHR) ✅ With a strong background in dental administration and patient support, I bring efficiency, reliability, professionalism, and attention to detail to every task I handle. ✨ Let’s work together to streamline your practice operations so you can focus on delivering exceptional dental care.