Hire the Best Supervisory Skills Specialists
in Honduras

I am a results-oriented professional with a proven track record in agent management, quality assurance, training, and team leadership. Equipped with extensive experience in the BPO industry. Adept at optimizing processes, ensuring adherence to standards, and fostering team development. Known for a meticulous attention to detail and a commitment to excellence, consistently driving operational efficiency and customer satisfaction.

Experienced and Highly efficient Program Manager in the BPO - outsourcing/offshoring industry. Skilled in Collections, Customer Services, Retentions, Business Planning, Operations Management, Strategic Planning, Quality assurance, designed thinking, and People Analytic with more than 8 years of experience in this industry part of that supervising multiple teams of employees while planning and maintaining work schedules, updating procedures and policies while performing coaching and professional development sessions to my teams. Focused on Achieve operational targets by ensuring adherence to process quality standards and defined metrics, monitor team performance against service level agreements (SLAs) and key performance indicators (KPIs), taking preventive or corrective action when necessary, manage day-to-day operations of the team, including work allocation, scheduling, and performance monitoring, Strategy planning by conduct regular team meetings to communicate goals, objectives, and updates making sure to develop and implement processes to increase efficiency and effectiveness.

An experienced Senior Team Lead in QA and Training with a strong background in quality assurance, training, and operations in the BPO industry. Leadership & Coaching: I have a proven ability to lead teams and enhance job performance, which has resulted in increased sales, improved customer service, and more efficient tech support. Process Improvement: Skilled at boosting productivity and efficiency in the workplace, and I know how to engage employees effectively. Workplace Culture: Focus on building a positive atmosphere at work, nurturing talent, keeping staff motivated, and encouraging ongoing learning. Educational Background: I have a solid education in bilingual studies and hold certifications in leading projects, digital marketing, and installing network systems.

My most significant experience has been as an Operations Supervisor, managing business lines like chat and voice. In collaboration with the training and quality departments, I've served as a Nesting Lead. I've managed teams ranging from 15 to 40 people, providing coaching, feedback, improvement plans, and managing payroll through the eStart tool. I work closely with each team member to help them develop their best selves and connect them with the organization's purpose. Throughout my career, I've gained experience in various roles, including Operations, Training and Quality, and Learning and Development, where I did my internship to get my bachelor's degree in Psychology. I've also been involved in hiring new candidates.

Operations and Recruitment Leader with 10+ years in high-volume BPO and service environments for Fortune 500 companies and startups. Skilled in massive recruitment, optimizing KPIs, and delivering client success. Experienced in AI model training, process optimization, and cross-functional leadership across customer service, tech-support, medical interpretation, sales, and appointment-setting programs.

Highly motivated and results-driven professional with a robust background in team building and leadership. Renowned for exceptional communication and interpersonal skills, I excel in coaching and teaching, fostering a collaborative and productive environment. With a strong foundation in customer service and advanced computer knowledge, I adeptly analyze complex situations and offer flexible, effective solutions. My ability to translate strategic thinking into actionable outcomes ensures continuous improvement and success in dynamic settings.