Hire the Best Training & Development Professionals

🏆Top Rated Operations, Client Engagement & Training Professional | MBA | ACCA | 15+ Years Experience I help organizations improve operations, develop people, and create scalable processes that drive performance. Over the last 15 years, I have worked across Banking, Consulting, SaaS, Auditing, Technology, and Startups with organizations including HBL, Oracle, Deloitte, and SS&C. My experience spans operations management, client engagement, learning & development, business process improvement, onboarding, and stakeholder management. In my most recent role as a Client Engagement Manager for a SaaS company, I built and managed client engagement processes, coordinated across sales, pre-sales, and project delivery teams, hired and trained team members, and helped support nearly $4M in soft-booked revenue during Q2 2025. Areas where I can help: ➡️Operations Management & Process Improvement • SOP development and documentation • Workflow design and optimization • KPI tracking and reporting • Team coordination and accountability systems • Business process re-engineering ➡️Client Engagement & Customer Success • Client onboarding and adoption • Stakeholder management • Strategic account support • Customer communication and follow-ups • Pre-sales and sales enablement support ➡️Training & Enablement • Employee onboarding programs • Sales and customer service training • Leadership and soft skills development • LMS administration and learning operations • Instructional design and training delivery Tools & Platforms: • Notion • ClickUp • Monday • Google Workspace • Microsoft Office Suite • Moodle • Docebo • Oracle Taleo Learn I hold an MBA in Finance and HR and I am a member of ACCA (UK). My background allows me to combine business acumen, operational thinking, and people development to help organizations build systems that scale. If you’re looking for someone who can improve processes, manage stakeholders, train teams, and drive execution, I’d be happy to discuss how I can help.

Are you struggling to make your training stick? I build engaging learning experiences that don't just 'tick a box', they transform performance, boost engagement, and deliver measurable business results. Forget boring, click-next courses. As a senior instructional designer with over a decade of experience building L&D departments from the ground up, I blend learning science, storytelling, and a Lean Six Sigma approach to create training that captivates learners and aligns directly with your strategic goals. Whether you're looking to slash onboarding time, increase sales team effectiveness, or monetize your expertise with a blockbuster online course, I have the strategic vision and technical skill to make it happen. Let's build something impactful together. Invite me to your project. ✅ My Core Services & Your Outcomes: Learning Strategy & Transformation: Move from costly, ineffective training to a strategic L&D function that drives your business forward and proves its ROI. Instructional Design & eLearning Development: Convert your raw content into powerful, interactive learning experiences (online, virtual, or blended) that learners actually enjoy. Gamified eLearning: Skyrocket learner engagement and knowledge retention by turning training into an addictive, motivating experience. Custom Course & Curriculum Creation: Develop comprehensive learning paths, from needs analysis and curriculum mapping to assessment design and performance support, tailored to your specific business needs (Sales, Operations, Customer Service, etc.). Video Training Content: Elevate your training with high-impact video scripts and professionally reviewed content that commands attention. For Entrepreneurs: Course Creation & Monetization: Partner with me to turn your knowledge into a polished, profitable, and scalable online course on platforms like Kajabi or LearnWorlds. 💡 My Technical Toolkit: LMS Platforms: TalentLMS, Kajabi, LearnWorlds, Tovuti, Lessonly, Absorb, Acorn, Odoo, SC Training/EdApp, LearnDash Authoring Tools: Articulate Storyline, iSpring Suite, Genially, H5P Multimedia Creation: Camtasia, CapCut, Clipchamp, Vyond Adobe Creative Suite: InDesign, Photoshop, Illustrator, Captivate Productivity & Data: Microsoft 365, Google Workspace, Looker Studio 👤 Why Me? The Story Behind the Skills: With 10+ years in the trenches of learning and development across BPO, healthcare, finance, and retail, I'm more than just an instructional designer—I'm a strategic partner. I've built entire L&D departments from scratch, led global teams of trainers, and successfully deployed learning solutions to thousands of professionals. My unique approach combines three core elements: The Scientist: I apply proven learning science and adult learning principles to ensure your training is effective and memorable. The Storyteller: I weave narratives and interactive elements into every course, making learning an engaging journey, not a chore. The Strategist: With a Lean Six Sigma mindset, I focus relentlessly on efficiency, impact, and delivering a clear return on your investment. My goal is simple: to create learning that people want to take and that delivers tangible value to your organization.

I help organizations solve their toughest people development challenges - whether that's fixing a failing AI rollout, designing high-impact learning programs, or building capability frameworks that actually change behavior. What I bring: 20+ years of senior-level experience in HR and organizational change at global companies like Morgan Stanley, HelloFresh, and Babbel. I've built learning functions from scratch, managed multi-million dollar talent budgets, rolled out digital transformation programs across multiple countries, and helped thousands of people develop capabilities they didn't know they had. I bridge the gap between theoretical best practices and what actually works in practice - accounting for politics, constraints, and the reality that your people are already overwhelmed. My expertise spans: AI Adoption & Implementation Most AI rollouts fail because organizations treat them like software deployments. I help you diagnose what's actually broken - governance gaps, capability deficits, manager readiness, cultural blockers - and build concrete plans to fix it. This includes readiness audits, enablement playbooks, governance frameworks, and implementation roadmaps. Instructional Design & Learning Development Creating learning experiences that drive measurable behavior change, not just completion rates. I design everything from bespoke leadership programs to interactive eLearning (Articulate 360/Rise, Storyline) to compliance training that people don't hate. I embed outcome-driven evaluation models (NPS, case studies, logic models) so you can prove ROI. Leadership & Management Development Designing and delivering programs that transform managers into effective, empathetic leaders. This includes curriculum design, facilitation, coaching frameworks, and manager enablement strategies. I've crafted flagship leadership programs for companies across Europe and presented results to boards. Organizational Change & HR Strategy Strategic consulting on L&D function audits, future-ready workforce strategies, early career pathways, and talent development frameworks. I help you navigate complex transformations - whether that's AI adoption, digital upskilling, or building learning cultures that actually stick. How I work: Evidence-based, no corporate jargon - I focus on outcomes you can measure Fast turnaround without sacrificing quality - I understand business timelines Strategic thinking meets practical execution - I don't just give you a strategy deck; I build the materials you need to execute Stakeholder management - I've presented to boards, navigated complex political landscapes, and built buy-in across skeptical audiences What clients typically hire me for: Diagnosing why their AI adoption rates are stuck despite training investment Designing interactive eLearning courses and digital skills campaigns Building leadership development programs that produce measurable behavior change Creating governance frameworks for AI that enable experimentation without compliance risk Auditing L&D functions and developing future-ready talent strategies Developing capability frameworks and learning pathways for complex roles Facilitating workshops to build leadership alignment on strategic initiatives Recent work includes: AI readiness audits and enablement playbooks for mid-market organizations Leadership curriculum design and facilitation for global tech companies Compliance training for regulated financial services (that people actually engaged with) Neurodiversity and DEI training programs Career coaching and talent development frameworks Digital learning campaigns using Articulate 360, Rise, and other authoring tools Let's talk if you need: Someone who understands both the people side and the technology side. Someone who can think strategically but also roll up their sleeves and build the actual materials. Someone who's navigated the politics of organizational change and knows how to get things done. I'm available for project-based work, ongoing retainers, or discrete consulting engagements. Book a consultation to discuss your specific needs.

Do you need to build a new training program from the ground up? Do you have existing programs that are outdated, ineffective, fragmented, or missing a strong instructional design foundation? Do you just need a reliable training and development partner? I can help. Clients partner with me when they are preparing for workforce transitions, capturing subject matter expertise before retirement or turnover, scaling onboarding efforts, modernizing training programs, or creating systems that support long-term organizational growth. I can help transform complex information into structured, sustainable training programs. I bring strategy, architecture, structure, and execution to initiatives designed to perform—not simply inform. My focus is helping organizations solve real-world business challenges through knowledge transfer, workforce readiness, onboarding systems, process documentation, learning architecture, and measurable performance outcomes. As an Upwork Top Rated Plus professional (Top 3% Worldwide), I maintain a 100% client satisfaction score, and have a proven track record of delivering high-quality, results-driven solutions. 𝗪𝗛𝗔𝗧 𝗜 𝗛𝗘𝗟𝗣 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗪𝗜𝗧𝗛 ✔ Knowledge Capture & Transfer Systems ✔ Training Programs Built from the Ground Up ✔ Workforce Readiness & Onboarding Programs ✔ Process Documentation & SOP Development ✔ Curriculum Architecture & Learning Journeys ✔ Leadership Development Programs ✔ Learning Program Modernization ✔ Rebranding Projects ✔ Organizational Knowledge Retention ✔ Instructional Design & Learning Strategy ✔ eLearning & Multimedia Development ✔ Career Transition Support (Individuals & Workforce Outplacement Services) ✔ Video Production 𝗪𝗛𝗢 𝗜'𝗩𝗘 𝗛𝗘𝗟𝗣𝗘𝗗 I've worked across automotive, financial services, government, healthcare, higher education, insurance, life sciences, logistics, manufacturing, nonprofit, oil and gas, pharmaceuticals, retail, services, startups, and transportation. My client list includes: AbbVie, Anthem, BNSF Railway, Cleveland Clinic, DIA, Federal Government, FedEx, Fifth Third Bank, Girls on the Run, Healthfirst, Heinen's, Intuit, Local Governmental Agencies, Nationwide Insurance, Oswald, PNC Bank, Savers, State Farm, State Governmetal Agencies, Supreme Court of Ohio, Target, Tesla, Teva Pharmaceuticals, UCLA, USC, Verizon, and many more! 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 To maintain quality and client satisfaction, I work exclusively through Upwork and partner with a select number of clients at any given time. This allows me to remain responsive, focused, and fully invested in each engagement. I am happy to provide a high-level estimate at no cost. If a more exact estimate is needed, I strongly recommend a paid engagement to allow me to review your materials, identify needs and gaps, develop a plan, and then recommend an approach. I welcome only those that are ready to get started. Serious inquiries only, please. 𝗧𝗘𝗖𝗛𝗡𝗢𝗟𝗢𝗚𝗜𝗘𝗦 & 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 360Learning • Absorb • Adobe Captivate (all versions) • Adobe Creative Cloud • Articulate 360 (Rise 360, Storyline 360) • Camtasia • Canva • Canvas • ChatGPT • Claude • Colossyan • Cornerstone • Docebo • Eleven Labs • Elucidat • Envato • H5P • HeyGen • Kling AI • LearnDash • LearnUpon • LearnWorlds • Lectora • Moodle • Powtoon • Reach 360 • Runway • SAP Litmos • Revoicer • SkyPrep • Synthesia (Enterprise Partner) • TalentLMS • Thinkific • Tovuti • Vyond (Enterprise Agency partner) • Wellsaid Labs and more! 𝗥𝗔𝗧𝗘𝗦 Please note that my rates vary depending on the project type, scope, complexity, timeline, turnaround expectations, and organization type. Engagement options include: • Hourly • Fixed-Price Milestones (worry-free, all-inclusive) • Prepaid Blocks of Hours • Monthly Retainers • Discounted Rates for 2026 will be offered in June, July, and August only (i.e., slow periods only) Standard Hourly Rates Elearning Development Only = $45-$55 Elearning Development & Instructional Design = $55-$65 Instructional Design Only = $65-$75 Manager / Project Management = $75-$85 𝗠𝗬 𝗛𝗢𝗨𝗥𝗦 Monday–Friday 8:00 AM–5:00 PM EDT Closed Saturdays, Sundays, and All Holidays (Regular, U.S., Federal) 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗨𝗽𝘄𝗼𝗿𝗸 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝘀𝗰𝗵𝗲𝗱𝘂𝗹𝗲 𝗮 𝗰𝗼𝗺𝗽𝗹𝗶𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝗰𝗮𝗹𝗹. Please do not include any personal contact information in your message. Upwork monitors all communications and may automatically remove contact details before I receive your message. Sharing personal contact information prior to a formal contract being in place may also violate Upwork’s Terms of Service and could result in account restrictions or suspension. To remain compliant with Upwork’s policies, all communication must stay on the platform until a contract has been officially established. Once a contract is in place, we can discuss alternative communication methodsm if needed. Thank you!

Highly ambitious professional seeking positions in staffing/recruiting, admin or L&D/training. Skilled facilitator for small or large groups, virtual and in-person. Can confidently work with professionals at all levels of the organization, from entry level to C suite. Looking to add value to businesses and make an impact. History of exceeding performance metrics and leading teams to success.

Trained at HARVARD Business School in Leadership & Negotiation, Graduate at 19 Summa cum Laude. An MS in Management Sciences graduate, a professional SOFT SKILLS TRAINER for over 7 years with professional work experience of over 10 years. I have worked at companies like Nestle and CornWall Educations and Trainings UK. Being a certified Trainer, I offer the following services and solutions to my clients; # Focus on designing training programs tailored to the specific needs of trainees/teams/employees. # Creating learning content that promotes continual learning and growth as well as professional development. # Training needs assessment focusing on analyzing the problem, the audience, and potential solutions # Designing training solutions including learning objectives, instructional documents, storyboards, and prototypes. # Developing learning content for the instructor-led classroom, e-learning, and/or blended learning experiences. I have experience in conducting workshops and training facilitation, and I have created multiple facilitator guides to help other trainers/ facilitators to deliver the learning experiences to the learners. My Expertise: Training & Development, Curriculum Design, Learning & Development, Training Design, Instructional Design, Learning Experiences Design, E-Learning Content, Adult Learning, Blended Learning, Education Technology, Learning Content Development, Facilitation, And Knowledge Management. I look forward to connecting and helping my clients achieve their desired developmental needs.