Title: Entry level part-time Help Desk
Location: Colorado Spring, CO - Must be on-site - Air Force Academy
15-25 hours per week - perfect for student or internship
Must be a U.S. citizen and able to get a clearance (clean background)
Must be able to get A+ certification within 60-90 days
* Ensure each request is properly logged, worked, tracked, updated, and closed using Customer’s electronic help desk application in accordance with the prioritization timeline requirements established by the customer.
* Identify, troubleshoot, and resolve hardware and software problems; provide problem tracking and trend analyses; perform problem escalation, when required, in accordance with policies and report urgent problems to the customer lead immediately.
* Help users with systems authentication/logon issues and procedural requirements for saving data/files and demonstrate use of various hardware devices and software applications as requested by the end user community.