Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service/Sales Customer Service/Sales Representatives Needed We are currently looking for highly focused individuals, entry level customer service reps, that want to work FT or PT from the comfort of their home. Customer service agents must be confident, enthusiastic, outgoing and self-motivated. Must be 18 years old or older, and have good work ethic. We are looking for people to start immediately. - Paid Every Day... - No Set Hours... - Easy $100-$500+ Per Day... - No Experience Necessary... - Training Provided... Please view the site below before contacting us!
Skills: Technical Support Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Join a team of freelancers to moderate a language learning community at Tandem, duties include: - reviewing membership applications - customer support related to account status & tech support - replying to Android App reviews - gathering product ideas and feedback from the users Requirements: - fluent english both spoken and written - portuguese, spanish, chinese, french or russian is a plus - previous customer support experience - young, motivated, tech-savvy Check out the app before applying! ->
Skills: Technical Support Communications Customer support Online Community Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to cover several of my client's helpdesk issues over the weekend with ticket support (we use Freshdesk). You should be able to write AND Speak perfectly grammatically correct English. Occasionally you would need to call clients back but mostly its email support. You will be required to log into oDesk to track your hours for the first three weeks of training. Manual time adjustments will not be allowed during the first three weeks. There are two schedules available: 8am to 11am Sunday, Monday, Tuesday, Wednesday PACIFIC TIME. 8am to 11am Thursday, Friday and Saturday PACIFIC TIME.
Skills: Technical Support Administrative Support chat support Customer Retention
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an "uptime monitoring service" that automatically detects the functioning of websites/servers and notify the users when there is a downtime. Our users reach us with various support/sales requests (via e-mail to our support ticket app) like: - the service detects the website as down, but it is actually up, why is that? (it may be due to a firewall blocking requests, sites actually returning a problematic HTTP status, etc.) - up-down notifications not arriving (the user settings can be wrong, e-mail delivery problems may happened, etc.) - questions regarding the service's capabilities/features - account settings related questions (subscription, payments, password, etc.) And, in order to provide quality and fast support to our users, we would like to work with customer service agents in "long term" who are talented at: - network analysis (http, ping, tracert..) for discovering monitor-related issues - written English (as the support is only written and no phone calls) - customer happiness (to make sure not only the issues are resolved but responses lead to happiness and sales) This is a "long term" position that is not full-time or part-time but let's call it partial-time as we never know when a support request arrives.
Skills: Technical Support chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
For a couple of JIRA addons, which are available at the Atlassian Marketplace we need help in supporting our growing customer base. Support Tickets are managed via JIRA Service Desc in English MUST HAVE SKILLS: # Good JIRA knowledge # Good English communication skills (spoken and written) # Basic programming skills would help to debug and reproduce technical issues # Basic understanding in "Agile" Software Development methods as our add-ons deal with this kind of concepts # reliability It is a remote job with 1-2 hours a day (tickets have to be processed reliably at least once a day!) you can start as soon as possible.
Skills: Technical Support Atlassian JIRA Customer service JavaScript
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Be sure to respond with a quote we have 2 dedicated servers, Our goal is to have both servers upgraded to oracle 11g, Oracle APEX 5.0, and latest version of linux and have server 2 as a hot backup to server 1 Server 1 = Oracle 10g, Oracle APEx 3.2, Linux 5.11 (production) Server 2 = Oracle 11g, Apex 5.0, Linux 5.11 (backup) Server 3 = New production server Project : 1. Need to copy all data from server 1 to server 3 2. Need to upgrade server 3 to oracle 11g, apex 5.0, and latest Linux version 3. Upgrade server 2 Linux version 4. After Server 2 and 3 are upgraded and tested, migrate the clients from production server 1 to new production server 3 6. set up mirroring between server 3 and server 2 8. Server 2 becomes mirrored backup 9. Apply patches In addition, I would need you to stay on for Break/Fix and troubleshooting.
Skills: Technical Support Database Administration Linux System Administration Oracle APEX
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) This role is a full-time role ( 5 days a week ), with the requirement to work on the weekends. Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Technical Support Administrative Support Customer service Customer support