Please read carefully before responding.
We are looking for Customer Service Professionals to assist with product/software support in preparation for the upcoming tax season (you are not expected to give tax advice). One-way video chat is required (on average 1 out of 3 customers request video chat).
Extensive UNPAID training is provided and required. Eligible contractors must complete training/certification and meet the following system requirements before earning revenue:
-Cable/DSL High Speed Internet (dial-up is not allowed)
-Windows 7, 8 (32 or 64 bit), or 10
-Internet Explorer 8 with minimum of 4 Gigabytes of RAM
-Noise Cancelling Headset
-Two Monitors (recommended)
-POTS (Plain Old Telephone System) “hard/landline”
Equipment Not Supported:
-Windows XP, Windows Vista, Windows 2000, MAC OS
-Wireless (even if the connection is encrypted)
-A “soft” phone line (MagicJack, Skype, Google Voice, Ooma, cell phones, mobile apps)
-All in one computers
Equipment Provided (A $100 Value):
-A business class web cam
-A web around background to attach to your chair
-A white program polo shirt
We will not issue an advance for the required background check ($7.50) and Certification Course Fee ($13.99), but we will award a $300 bonus if the following criteria are met:
-Complete profile between 9/1/16 & 12/31/16 (or before training class fills up)
-Register within 5 days of completing your profile (register early enough so results of background check are back before 5-day deadline)
-Enroll into the Tax Software Client Opportunity within 5 days of completing registration
-Service Tax Software Client as follows (during 1/1/17-4/30/17):
-You will make your own schedule, but you must work all scheduled intervals.
-Work at least 20 hours per week (4 hours must be over the weekend and 3 hours must be on a Monday)
-Work on April 17 (this is the busiest day for receiving calls).
Rate is $12 hourly, but will be paid as bi-weekly milestones on the 15th & 30th of each month on a fixed priced contract because we do not allow screenshots of the proprietary servicing platform. The servicing platform will track your logins and hours worked.
This opportunity is not available for contractors in the following states: Connecticut, Maryland, Massachusetts, New York, Oregon, Wisconsin and California
I apologize if I inadvertently invited you to apply if you reside in one of these states.
Training is instructor-led for 4 hours M-F 11/11/2016 through 12/12/2016 (no class on 11/24 and 11/25). There is also self-paced content for call simulations, etc.
If these initial terms are acceptable, please contact me for additional information.