Technical Support Jobs

174 were found based on your criteria {{ paging.total|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Work remotely providing Tier I Tech Support to commercial clients related to desktops, Microsoft Operating Systems, Office 365, etc. • Coordinate escalations as necessary to senior level support. • Use Autotask software to record, track and document support tickets – actions taken, follow up and resolution. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. • Perform remote installation and upgrades of software, file backups, configuring systems and applications.
Skills: Technical Support Customer service Email Technical Support Helpdesk
Fixed-Price - Intermediate ($$) - Est. Budget: $25 - Posted
Just purchased phone and need assistance with proper configuration, especially the data and MMS settings. Using T-Mobile in US and China Mobile in Dalian, China. Would like to do this via chat room so the phone is free and ideally, can o this ASAP One time job, but will use again in future and refer to others with similar needs
Skills: Technical Support Phone Support
Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Looking for a QNAP administrator to coordinate user access, file sharing, and security configuration. Requirements: 1.) Prior experience with a Qnap server system 2.) Proven track record of IT support 3.) Reliable and ethical worker Job Details: The QNAP administrator will be responsible for 1.) Creating user accounts 2.) Supporting Qnap users with general help desk support 3.) Coordinating file sharing with external project members 4.) Reviewing backup logs to ensure backup sync has completed successfully 5.) Collaborating with office manager to create QNAP based IT solutions Please put "puppy" in your response/cover letter to show you've read the post. Looking forward to working with you! -Aiden
Skills: Technical Support Computer Networking Microsoft Server
Fixed-Price - Expert ($$$) - Est. Budget: $35 - Posted
I have an aging HP lap top and an aging Apple mini with a large monitor. Both have recently decided to be uncooperative. I'm looking for a solution to replace one and most likely both. I don't want to put the time into researching the best solution when others have this knowledge at their finger tips. I'd like to describe what I'm looking for and the job is the the contractor to make specific recommendations on computer brand, hardware type and components so that all I have to do is point my mouse and make a purchase. Additionally, I'd like an opinion if my mac mini is completely gone or if it is worth a repair. Mac Mini issue: It has begun to turn off on it's own and the fan makes a loud noise as it blows air. Serial Number: YM9392SA9G6 It will reboot, but it will run with the fan blowing full blast after a while, even when the computer is seemingly turned off. The power button will not work to turn it back on, after it has turned off on its own. I have to unplug the power cord, then reinsert the cord, then the power button will reboot the computer. Computer(s) I work from home with a combination work in the field and from the home office. The office desktop computer (currently the apple mini with the big monitor) is additionally shared by my family. If the mac is doomed, then I would like a solution that I can conveniently share work from my new lap top and the desk top. In other words, I would like to use my desktop with the big monitor when I'm at home and my lap top when I'm in the field, without being inconvenienced with file moving and other annoying things when working from two computers. Lap top requirements: I work with Office suite products; abode products (sparingly); I'm not a gamer; I want fast internet speeds (of course); I work with large images, plans, graphic files I would need a medium to large storage capacity (Store a lot of files for work) I would want a large screen (more than 15") I like the sleek design of the apple products but I don't like the apple prices (of course); I would like the best value on the market I would want the office suite and an option for some select adbobe products (powerpoint, Ai, Id, PS If the mac is dead and I need another desktop I would want a large monitor (my apple monitor works fine, but would it work with a PC or just another apple desktop...which I'm open to either) Same as the requirements above Again, the ability for these to work seamlessly with one another. Again, I don't think I need a custom solution, but just the right combination of off the self products at the best value.
Skills: Technical Support Computer Assembly Computer Hardware Design Computer Hardware Installation
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Customer Service Reps with Student Loan Customer Service Experience--Too busy to start from scratch so need to have some general knowledge of how that industry works. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
Skills: Technical Support Administrative Support Call Handling chat support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Join a team of highly talented individuals committed to offering the best quality services and products in the area of business cloud computing (SaaS). In this position you will work directly with clients and other Celigo personnel to answer questions, troubleshoot, provide issue resolution, and generally support Celigo products. Clients using cloud systems such as NetSuite, Salesforce.com, Google, Amazon, Magento, and more, from all over the world use Celigo's products. The ideal candidate for this position should be passionate about learning new technologies and products and providing excellent customer service. The ideal candidate enjoys working directly with customers and is willing to take initiative to improve processes and customer satisfaction. This position is an excellent starting point for almost any career in the high tech industry. Not only will you get to work in cutting edge technology, but as a member of a small team, you will be exposed to different facets of the business, and get to wear different hats. Since Celigo is a start-up, the opportunities for career growth are limitless. Currently, we are mainly looking for someone to perform the role of supporting our Salesforce Connector. In this position, you will: - gain exposure to many different business application areas, such as ERP, CRM, Ecommerce, Warehouse/Distribution. - gain exposure to many prominent software vendors, such as NetSuite, Salesforce.com, Magento, Google, Amazon. - gain exposure to the many different ways software systems can be connected, such as web services, file transfers, edi, http. - learn about many new and emerging development platforms, such as SuiteBuilder, Force.com, Google Apps. Key Responsibilities: - Act as first-line support for Celigo's Salesforce NetSuite Connector by responding to and resolving (to the best of your ability) incoming support phone calls and cases logged via our support center. - Manage all communication between our client base and our services and/or engineering departments. - Work with cross-functional Celigo teams to resolve cases - Work with cross-functional Celigo teams to gather customer requirements for a new scope of work - Build out the necessary knowledge base needed to minimize engineering resources required for day-in-day-out problems and their solutions. - Help enhance support processes and build out support team as company grows. Qualifications: - Must have at least 2years experience with any ERP System - NetSuite preferred - Must be based in the Philippines; Metro Manila area preferred. Working hours will be from 2AM-11AM PST or 8AM-5PM PST mainly but must be flexible with changes in schedule. - Minimum of one year experience in a support oriented, client-facing role. - Must have experience working with external clients. - Must be tech savvy and understand technology well, and can speak credibly on it at a high-level. - Excellent analytical skills for solving business process and productivity issues. - Receives minimal direction toward daily goals and objectives. - Ability to handle a variety of different projects simultaneously, and capable of managing multiple deadlines. Ability to take direction and work independently. - Knowledge of, experience with, or interest in business applications such as CRM, ERP, Ecommerce, MRP as well as SaaS. - Expertise in Salesforce Administration and use - Must be willing to commit and work long term. This is not a temporary project. At Celigo, we know that our company is only as good as our employees. You will get a chance to work closely with an incredibly dedicated group of people who are serious about putting great products and services into the marketplace. We continually search for candidates who share our beliefs and values. Common traits that we admire include: - Enjoy the start-up atmosphere, and flexible with shifting priorities. - Think big, and bring new ideas to the table, regardless of your rank or title. - Overriding ambition and proactive nature, combined with the ability to inspire others. - Be results driven -- always. Must be willing to do what it takes to make each project or task a success. - Quick learner. Must know when to listen, and when to take charge. - Obsessive about quality and customer satisfaction. To learn more about what we do, check out our website. www.celigo.com. If any of the above sounds interesting, we look forward to hearing from you!
Skills: Technical Support CRM Customer service Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
Hello! I need simple captions - nothing fancy - (English subtitles for Spanish speaking video) added in Premiere Pro or After Effects projects. The content for the captions are provided in text documents written in SRT format (example provided in the attached files). As you can see in the file attached, the time stamps are already provided. The ultimate goal is to get a Premiere or AE file that I can edit when you are done, so I can do some fine-tuning of the captions. May lead to further work. Thank you!
Skills: Technical Support Technical Editing Video Conversion Video editing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
REQUIREMENTS PRE-PROPOSAL: 1. Complete this assessment: http://www.ondemandassessment.com/verify/apply/DSvmSvD/ChTanTaa 2. Understand we will guarantee you at least 40 hours per week, but your schedule may change and must be flexible ----------------------------------------------------------------------------------------------------------- We are a managed service provider in the Las Vegas area. We are currently looking to expand our team of independent Upwork contractors. You will be joining a group of existing contractors, some of whom have been with us for years. What you'll do: Provide computer, networking, internet, server and VOIP phone support to employees working for over 150 Las Vegas area businesses. We appreciate contractors who have a proven education record, especially with IT-based certifications, but we are focused on the right attitude and drive. It's important that you love technology and helping people, and that you're prepared for dealing with some very complicated problems! Support is provided by live telephone call and email only. Your English must be superb. What we offer: Depending on certifications, a starting rate between $4 and $7 per hour (plus Upwork fees). Minimum 40 hours per week. After 90 days, we will pay for your exam fees on any of our approved IT certifications with CompTIA, Microsoft, SonicWALL and more. The opportunity to work with a great team, who wants to help you grow and excel. You will work with some of the best, professional clients. You will be challenged every day, both by our clients and by your teammates. Please send an Upwork message with any questions before applying. Thank you for your interest in our position!
Skills: Technical Support Customer service Customer support Microsoft Office
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
My wife has multiple iPhoto & iTunes accounts with photos stored across them. We would like to compile them into one account then select the best cloud storage option to enable us to free up the space on her computer and simplify the management of her photos, finally into one account!
Skills: Technical Support Apple iWeb Apple iWork