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Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Nature of Tasks: The candidate must know about installation/configuration of Cisco routers and devices. The scope of work is end-user support, with remote assistance provided by our own team and our client’s Level 2 remote team. The tasks might be like fixing a printer, installing Windows on a laptop, etc. For each task, you will usually receive a day’s notice. In very rare cases, the engineer might need to go to the site on the same day we receive it.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Nature of Tasks: Cisco or CCNP knows to installation and configuration of Cisco routers. The scope of work is end-user support, with remote assistance provided by our own team and our client’s Level 2 remote team. The tasks might be like fixing a printer, installing Windows on a laptop, etc. For each task, you will usually receive a day’s notice. In very rare cases, the engineer might need to go to the site on the same day we receive it.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, We need to add some more people into our email support system to assist users on the following: 1. How to use the software 2. Troubleshooting issues 3. Double check issues and if it's a bug must report it to our developers and keep an eye on it, updating user until issue is solved. 4. Keep building our Knowledge base portal by adding FAQ screenshots and videos. Must-have skills: ----------- You must talk and write fluent English. You must type and handling tickets fast You must make users feel you really CARE You must be a team-player, organized and friendly to users. You must have experience as a customer support for software. You must be familiar with videos uploaded on YouTube/Vimeo/S3/Dropbox/Gdrive and more. Apps/systems you'll be using: ----------- a. Helpscout for handling tickets b. aMember for checking user subscriptions/profiles c. JVzoo for verifying/refunding purchases d. Teamwork/Basecamp for reporting bugs to developers. e. Jing for screen...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a customer service person in the Philippines who can help setup/migrate online courses from other learning platforms to our platform (training will be provided). You will also respond to basic support inquiries via email and instant message. You should have the following skills: - Previously worked as a teacher or instructional designer - Taught courses (online or in-person) or tutored students - Completed or undertaking a bachelors or masters degree at university (ideally in teaching) - Excellent written and verbal communication skills - Worked in a team environment and collaborated with people across different disciplines and cultures - Graphic design skills and HTML knowledge In this role, you will be an important member of our team and you'll receive training in how to use our learning platform. You will interact directly with our Customer Service Manager who will provide direction and instructions on a regular basis.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
********************************* BEFORE YOU APPLY: - You must be willing to work 40 hours per week. Schedules are not pre-determined, and may change at any time. You should have significant schedule flexibility before applying!! - You must have reliable internet and power of sufficient speed to connect to and reliably use our VOIP services based in Las Vegas, Nevada, United States. - Those applicants who demonstrate higher levels of skill will be granted more access and higher compensation. MCSE and CCNA-level candidates are invited and encouraged to apply! ********************************* Intelligent Technical Solutions is seeking independent partners to assist with level one technical support tasks. This position will require phone interaction with clients after training, as well as using Skype, XMPP and email to interact with the ITS office, so strong English skills are critical. We are looking to build an ongoing, long-term relationship with our freelancers. We...
Hourly - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Audio Visual Field Engineer : Successful candidates will have... • 10 years experience with advanced A/V systems • Certifications with ICIA recognized manufacturers / CTS or equivalent • The temperament to deal with clients experiencing technical problems • Proper tool set to perform acceptance testing • Ability describe technical issues in plain English (No tech-no babble) • Attention to detail is a must • Ability to travel in one or more states preferred (NY/NJ/CT/PA) Qualified A/V Field Engineer(s) work with our clients at their various locations assessing/trouble shooting and performing acceptance testing for a wide range of projects. Our engineers will make recommendations to management for improvements needed at client locations as well as get their hands dirty should the system require simple break/fix attention. Additionally Our Field Engineer(s) will work with our design team assisting them with developing the appropriate solutions required for the more advanced...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Below are the details of this opportunity. Urgency: We need to know your availability for September 2, 2015 at 10:00 AM Locations: Panama City, Panama   Language: For this opportunity, the engineer must be fluent in English and the local language. Scope of Work: Engineer would need to purchase packaging material, visit site, unrack 2 servers, package them and handover to Fed Ex team
Fixed-Price - Est. Budget: $ 70 Posted
I am looking for QUALIFIED and WELL SPOKEN people who will be able to travel in their surrounding areas for Technical Support job(Hardware and Software). Hardware issues like Router setup, wireless printer installation, Cartridge Replacements, Computer Part Replacements, Ram Upgrade, Motherboard Repair, Optical Drive Replacements, Print-head replacement(All OEM's i.e. Dell, HP, Brother, Lexus), Computer Port Replacements. Software issues like MS Office issue, Email Client issues, Operating System Installation, Office Installation. Data Back Up. Any Software Installation Except for Financial Software(Quicken, Quick-books). Virus Removals, Computer Optimization.
Hourly - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We are a small call center looking for consultation for our call center operations. This would include setup of CRM and service software. We are looking for someone who has had previous experience working with Five9 call center software. Creative, Focused, Experience, and provides Quality work are the attributes we seek.