PLEASE READ THE ENTIRE POST BEFORE APPLYING.
IF YOU ARE NOT A CAREER FOCUSED, EXPERIENCED, PHONE-BASED IT SUPPORT PROFESSIONAL PLEASE DO NOT APPLY.
We are an IT support company that provides remote desktop support to many of our clients, and we are looking to add 1 to 2 new remote desktop support agents to our team.
ABOUT THE ROLE:
o The individual(s) we choose will become full-time members of the team. This is NOT a temporary position.
o You will provided with a soft-phone which connects to our Cisco phone system.
o You are expected to have a quiet office environment and a fast, reliable internet connection.
You will be managing the assignment of tickets that come into our IT support dashboard.
You will be taking, making, and returning phone calls to clients who need IT support.
You will be assisting our onsite team members with support related requests.
o Native English speaker with little to no accent comfortable with having conversations with strangers
o Good working knowledge of Windows 7, 8 and 10 with a minimum of two years of experience
o Must have a thorough knowledge of and know how to troubleshoot Microsoft Office
o Must have two years of experience troubleshooting hardware--desktop, laptop, monitor, printer
o Must be familiar with basic LAN operations: mapping shared drives, connecting network printers, troubleshooting access to file shares, etc.
o Must have prior experience with remote support
o Must be savvy and use the internet to help answer questions and solve problems
o A pleasant and friendly demeanor working with non-technical users is required.
o Must embrace changing priorities at the drop of a hat and sometimes working at a fast pace
o Willing to learn something new a plus
o Must be reliable and follow tasks through to completion
o Must be able to juggle multiple priorities and taskso Possesses good time management skills
o EXCELLENT English and communication skills and friendly demeanor and positive attitude
o Microsoft Certifications
o Extensive desktop support experience
o Experience supporting US based based companies and users
Our budget for each rep is $800 to $1000 USD per month depending on experience and certification levels. Salary is paid bi-weekly. Again, his is NOT a temporary position.
Skype video interview required.
Any questions please ask.