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Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Sydney Technology Solutions are seeking a Senior Systems Engineer to work as part of our Service Desk Team. All applicants MUST be available to work a minimum of 8.30am to 5.30pm Monday to Friday Australian Eastern Summer / Standard Time (Sydney) It is essential that the applicant is focused on delivering a superior support experience to our clients by phone, email & or service desk. Essential Duties and Responsibilities: • IT support relating to technical issues involving core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware – MUST have strong Hyper-V (cluster shared volumes), Azure & Office 365 Skills. • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. • Engineer and implement system solutions for customers using technologies that meet their needs • Implement and support disaster recovery solutions • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security – strong Cisco Router experience is essential. • Remote access solution implementation and support: VPN, Terminal Services, and Citrix • System documentation and consulting services to include system reviews and recommendations • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction • Ability to work in a team and communicate effectively • Escalate service or project issues that cannot be completed within agreed service levels • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs • Document internal processes and procedures related to duties and responsibilities • Responsible for entering time and expenses in ConnectWise as it occurs • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University • Work through project tickets and phases in ConnectWise as assigned by a Project Manager • Enter all work as service or project tickets into ConnectWise • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care • Diagnosis skills of technical issues • Ability to multi-task and adapt to changes quickly • Technical awareness: ability to match resources to technical issues appropriately • Service awareness of all organization’s key IT services for which support is being provided • Understanding of support tools, techniques, and how technology is used to provide IT services • Typing skills to ensure quick and accurate entry of service request details • Self-motivated with the ability to work in a fast moving environment • Experience with MSP Tools such as Labtech & Connectwise are highly desirable • Experience with GFI Products such as WebMonitor, MailArchiver & MAX Backup (IASO) highly desirable About Sydney Technology Solutions “Effective use of technology to achieve our clients’ business objectives” – Your leader amongst Sydney IT Companies. Sydney Technology Solutions is all about bringing together the knowledge and attributes of a range of business and technology disciplines to ensure that, as a complete business, you get what you need, when you need it and for the most effective investment possible. We are your IT solutions organization in Sydney. Sydney Technology Solutions is about enabling businesses to achieve their desired business goals based on the best IT solutions that fit their business and IT model. The founders of Sydney Technology Solutions saw a lack of IT knowledge, skill, know how and desire to fulfil the actual needs of business. It is for this reason Sydney Technology Solutions was born. Founded in 1999 our firm has strived to be a “SUPERIOR” service provider. Therefore, we started offering Sydney IT support services.
Skills: Technical Support Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
hello all, we are looking for support team who can work for us to provide support to our client on live chat. Person should have basic knowledge of networking and linux. support timings are 18 hours a day and 6 days a week. we need 2 people on support at one shift. please contact us if you can provide good support service. Thanks
  • Number of freelancers needed: 4
Skills: Technical Support Administrative Support Asterisk chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a small not for profit provider located in Adelaide, South Australia with 5 networked desktops and server. I am seeking quotes for an ad hoc help desk/administrator to troubleshoot as required. We currently have an IT provider who provides, but would like to review this arrangement to ensure that we receive only the support and services we require, being a small not for profit provider. We are seeking the services of an IT provider or individual who can: *provide support through phone, remote and email support *install necessary critical and security patches as required *resolution of IT related issues i.e. printers, desktops *setup of new users We would be happy to explore a reasonable per hour rate, or a maintenance block of hours. Happy to receive responses outlining your experience, services offered and rates.
Skills: Technical Support Computer Networking Computer Repair Computer Skills
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Basic knowledge of Android/iOS systems - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Any kind of sales experience is a plus - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use
  • Number of freelancers needed: 2
Skills: Technical Support chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Provide Customer Service / Technical Support for our ongoing customers. Will provide service on the following solutions that we presently serve: HOSTED PBX. AVAYA IP OFFICE Will need to have good command over English. Preferred background in supporting Telecomm customers. This is a 100% work from anywhere position with working hours in US EST (New York Time 9am to 5pm). Will also provide training.
Skills: Technical Support Communications Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $200 - Posted
-You will be calling for our company, Debt Collection Master, and try to get new accounts for us. -You are responsible for calling companies and see if they have open invoices they cannot get paid on from their clients or ex-clients -You will call and collect from their clients. Required Job Skill: -Has experience in telemarketing, sales, cold calls, setting appointments, collections -A huge plus if you have an experience in appointment setting for an IT company before. -Has a positive disposition in life. English Written Skills: good English Speaking Skills: excellent Salary: 7,000 base salary to start. 2,000 bonus for every appointment set over 1 per week Work Hours: 8:30 am EST start time, 10 hr shift with 60 min break Note: Only apply if you have long term plans of working in an online job.
  • Number of freelancers needed: 5
Skills: Technical Support Cold calling Customer service Sales
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you fluent in English like a native speaker? Do you have a quiet working place with stable internet and electricity? Do you want a promising long term opportunity? We want to hear from you. We have a role requiring some inbound call handling, email handling, some occasional research. In your cover letter, state the minimum hours you seek and also the lowest you accept per hour.
  • Number of freelancers needed: 4
Skills: Technical Support Administrative Support Call Handling Customer service
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