Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
I need someone for Chat / Phone support for our website which is an online e-learning training course. Candidate should be able to read and write in fluent English. Training for this position is fairly simple. Candidate will have to learn and understand the basic functions of the E-learning platform in-order to better assist the users. Please message me for more information
Skills: Technical Support chat support Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need a few people to join our customer service team. This is a long term opportunity which will pay at $5 per hour plus a yearly raise. On the Job training lasts for 1 month which we'll pay for $3/hr 40hours per week to start. Once you pass the month's training, you will be bumped to $4/hr temporarily. Once certified to be someone who can service all companies' customer service needs, you will be bumped to the normal rate of $5/hr with 40 hours a week. The certification period could take less than 30 days, this would solely depend on how fast you learn. Requirements: Great communication skills, fluent in written and spoken English. Has at least 1 hour on UpWork. Has at least a core i3 or quad core pc with 4 gb of ram. Has DSL with atleast 3 mbps connetion, and a backup. Has no other working commitments. Willing to work on the Grave Yard shift, shifting schedules, weekends, and holidays. Having Business Fundrasing / Crowdfunding knowledge is a plus but not a requirement. Having a Commerce related course / work experience is a plus. Having some experience with site builders is a plus but not a requirement. How to apply (please follow these simple instructions, otherwise, your application will be ignored. 1. Please start your cover letter with Hi Brian, How do we make the potato fly? and then answer it to your best knowledge. 2. Create and attach a voice recording telling me about your self and why we should hire you in relevance to this job post. 3. Provide the link of your updated Resume/CV via Google docs. 4. Include your Skype ID, two personal phone numbers, and email address. I will start the interview process as early as Today. Once chosen, you will start working either on the first week of August. This contract is going to be through UpWork on a different client account. Thanks, Brian
Skills: Technical Support Call Handling chat support Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $800 - Posted
PLEASE READ THE ENTIRE POST BEFORE APPLYING. IF YOU ARE NOT A CAREER FOCUSED, EXPERIENCED, PHONE-BASED IT SUPPORT PROFESSIONAL PLEASE DO NOT APPLY. We are an IT support company that provides remote desktop support to many of our clients, and we are looking to add 1 to 2 new remote desktop support agents to our team. ABOUT THE ROLE: o The individual(s) we choose will become full-time members of the team. This is NOT a temporary position. o You will provided with a soft-phone which connects to our Cisco phone system. o You are expected to have a quiet office environment and a fast, reliable internet connection. JOB FUNCTION: You will be managing the assignment of tickets that come into our IT support dashboard. You will be taking, making, and returning phone calls to clients who need IT support. You will be assisting our onsite team members with support related requests. REQUIRED QUALIFICATIONS: o Native English speaker with little to no accent comfortable with having conversations with strangers o Good working knowledge of Windows 7, 8 and 10 with a minimum of two years of experience o Must have a thorough knowledge of and know how to troubleshoot Microsoft Office o Must have two years of experience troubleshooting hardware--desktop, laptop, monitor, printer o Must be familiar with basic LAN operations: mapping shared drives, connecting network printers, troubleshooting access to file shares, etc. o Must have prior experience with remote support o Must be savvy and use the internet to help answer questions and solve problems o A pleasant and friendly demeanor working with non-technical users is required. o Must embrace changing priorities at the drop of a hat and sometimes working at a fast pace o Willing to learn something new a plus o Must be reliable and follow tasks through to completion o Must be able to juggle multiple priorities and taskso Possesses good time management skills o EXCELLENT English and communication skills and friendly demeanor and positive attitude PLUSES: o Microsoft Certifications o Extensive desktop support experience o Experience supporting US based based companies and users Our budget for each rep is $800 to $1000 USD per month depending on experience and certification levels. Salary is paid bi-weekly. Again, his is NOT a temporary position. Skype video interview required. Any questions please ask.
Skills: Technical Support Desktop Support Email Handling Email Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $17 - Posted
I need help extracting information from a website and entering the data into a spreadsheet. The website is based in Australia, and the person who accepts this task will need an Australian IP address (either a VPN blocker or access to an Australian server) in order to access the website. The task is then to set-up an account for the website, click on a link, select a certain field, and copy and paste in an excel template. This is a trial with 2-3 hours of work, but I am happy to extend to a regular project if I find the right person with the right capability
Skills: Technical Support Data Entry
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Bookeo provides an online scheduling and reservation system for small and medium businesses in 123 countries and is translated into over 30 languages. Up to date, Bookeo has processed over 15 million bookings, for a total value of over 1 billion USD. We are looking for a Technical Support Agent to join our team and to work from 12pm to 5pm US Pacific Time, Monday to Friday. Availability to work for a few hours on weekends would be highly regarded. Please only apply if you are seriously interested and have the required experience. We're looking for someone reliable who values punctuality and work ethic and is looking for a long time position. JOB DESCRIPTION: We need a Technical Support Agent to help our customers get more information about our software and receive help with things like set up, configuration and various issues. A perfect match will have a curious mind for how things work and what makes them tick, an affinity for helping and teaching customers, and a constant thirst to learn about the next best thing. If you love to take initiative with customer issues and want to own the customer experience then this is your role. You will: - use our ticketing system to either reply to questions or forward them to developers - respond to customer product inquiries - resolve customer concerns raised during their account configuration and daily use - troubleshoot problems with our software and recommend corrective action - maintain a high level of quality of customer service and professionalism at all times - answer phone sales inquiries - occasionally test application updates to verify and confirm quality, notifying appropriate project managers of your findings - help updating our help articles IDEAL CANDIDATE QUALIFICATIONS - 2 to 5 years of relevant professional experience - Extensive experience troubleshooting SaaS software solutions - Outstanding follow-through and problem solving skills. - Resourceful, and detail oriented. Professional and friendly - Self-motivated and comfortable working independently - Top notch written and good spoken English skills - Reliable, punctual and attentive to detail - Excellent internet connection, headset and ONE of the following devices: Iphone, or android mobile phone, or Ipad/tablet. BENEFITS: We provide our technical support team with 10 paid holiday days/year and 5 paid sick leave days/year after you work for our company for 12 months.
Skills: Technical Support HTML SaaS
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for someone who has outstanding english and an outstanding IT support background to support customers who are calling in with there sales/support needs also email/livechat/ticket support. This is a part time long term ongoing position. Our trading hours are Monday to Saturday 8:00am to 7:00pm Brisbane Australia time. We are possibly looking for 2 people to cover the hours needed. You must have a good internet connection that will handle clear VOIP calls, a good headset and be able to start next week.
Skills: Technical Support Administrative Support Appointment Setting Call Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Savvy is Hiring! Savvy is a personal tech coaching company, for freelancers and individuals aiming to increase their capacity with modern information technologies. We are currently looking to take on our first team of part time tech coaches. These trailblazers will work with us to develop the service and pioneer the delivery of a quality program that represents good value for money to our clients. You will be paid by the hour, and the work will be part time and flexible, requiring a good deal of self-management and disciplined organization. If you think you might be good at helping people learn to be better with tech, please drop us a line for more details and let us know why you’d be good at the job. For the moment we are only looking for UK based coaches, and for records it would be great if you could let us know where or how you found us. Thanks!
Skills: Technical Support Communications
Fixed Price Budget - Entry Level ($) - $85 to $150 - Posted
PLEASE OBSERVE THE BUDGET BEFORE YOU BID. THANK YOU. We are a 5 star employer on Upwork and have a great team. We are growing! We have a number of tasks that have to be done which we estimate maybe 10-14 days if you work on them full time. Maybe less if you are really fast and accurate. You will need to: -Create various websites to our satisfaction for our brands using IMCreator.com these will be discussed at length throughout the project. IMcreator is a really easy to use web builder (like wix but different). -Connect various services to the website including cloudflare, email opt in forms, and making the list connect to give subscribers a welcome email (using sendinblue.com), seo headers and information on all pages, connect the sites to the domain and sort the DNS so it all is live and active. This is relatively easy but you have to have a good head for following instructions - some tech experience is advantageous but not essential. - populate an app with our content using www.buildfire.com (or something else if buildfire has any problem) build through and get the app live on app stores so the whole job is fully done. Buildfire is a easy app builder s the content just has to be arranged to make it convenient for our users You’ve got to have: ▪ Excellent communications skills in English - written ▪ Very good organizational skills - many little projects happening at once and you’ve got to manage it all well ▪ A will to grow within a company… There is LOTS of growth potential and so someone who wants to be settled down with one company who changes the world is really important. ▪ CONFIDENT AND NOT BE AFRAID to clarify and ask questions so that you know you are making the right decisions. ▪ Be able to work on your own really well - without having to be told what to do every minute. You have to be able to ask questions so that you know what you are responsible for and be proactive in ensuring things that are ongoing are maintained and managed well so that we don't drop the ball. You have got to look for answers on tutorials not just wait for us to train you on everything * You must have an immensely good attention to detail To apply you need to send a covering letter telling why you think the above relates to you and why you think you’re the best for the job NOT a generic application answer please. Also tell me the colour of the ocean to prove you have good attention to detail. WHEN YOU BID PLEASE BID A WHOLE PROJECT FOR THE ENTIRE JOB WORK IN THE BUDGET.
Skills: Technical Support Data Entry Email Technical Support English