Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We need an on-call technical support IT specialist to troubleshoot our clients' software (our proprietary software) and assist new clients with installation. Phone and email typically resolved via remote desktop support and availability from 9 a.m. to 5:30 p.m. Pacific Time is required. Billable time is to be logged and will typically average 10 hours per week. Immediate response is required from 9 to 5:30 p.m. if not working with another one of our clients. OS - Only Windows. This is on-going with no end date.
Skills: Technical Support Customer service Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
I need this text file to work in VLC media player as a subtitle file. I've saved it as .srt, but only the first two entries show up in the video. Something must be slightly off. If you can spot what is wrong with the formatting, that is all I need. You can tell me what formatting to change in the file. Thank you!!!
Skills: Technical Support Video Conversion Video editing Video production
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
I need someone to setup PrintAura integration on the following sites: 1.) Etsy 2.) Amazon 3.) EBay 4.) **Any other site that allows for integration A person familiar with PrintAura would be preferred. Please include: *** a description of why you are qualified *** what is needed to accomplish this *** include a description of what you like to do on your off time THANK YOU!
Skills: Technical Support Amazon Web Services Continuous Integration Domain Migration
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a tech savvy person to do customer service/technical support for our product. You will be handling phone calls regarding a particular product we sell. You will be walking customers through the set up process and trouble shooting any issues they may have with the device. Must have perfect spoken English. Working during USA time zone only. About 5 to 10 hours a week needed Thank you, Shawn
Skills: Technical Support Customer service Customer support Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
We need 10-20 freelancers to be standing by to perform tasks on user's who will sporadically connect to our system. As soon as a user connects we'll need you to perform a set of predefined actions for that user. This job can be done in the background as you are performing other jobs/tasks. THIS IS AN OCCASIONAL JOB THAT WILL PAY $2 PER SUCCESSFULLY COMPLETED JOB. JOBS ONLY TAKE ~2-5 MINUTES TO COMPLETE. ANYWHERE FROM 0 - 5 JOBS WILL COME EACH HOUR. REQUIREMENTS: - You must be able to commit to be standing by on the system for at least 4 hours per day, 5 days per week. - You must have a basic knowledge of a router's configuration UI. - Have a reasonably fast internet connection.
Skills: Technical Support Data Entry technical analysis
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone to handle all of our customer service/support emails that come through for our email capturing software. We get about 40 support emails a day 1/4 of them are billing/login related and 3/4 are trouble shooting. You will need to learn the ins and outs of using the software to be able to give people walk throughs. If you receive more than 10 requests for the same trouble shooting issue, we can add it to an FAQ for people. Our current support person will be moving over to our other company but they can help train and get you up to speed. However, it is important you have experience with doing technical support customer service work for software. (No development or programming skills are needed for this)
Skills: Technical Support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
On-site installation & support for Cisco/Riverbed/Huawei etc system, and it's can be a long-term partnership. The required service scope as following. - Hardware setup - Basic configuration, e.g. system initiation and config IP address, full configuration will be done by our engineer remotely - On-site RMA hardware replacement Location mainly in Essen/Germany and may need cover Frankfurt etc cities, we will responsible for travel expense if needed. Michael
Skills: Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Cyzerg is a technology company actively serving more than 68 companies in South Florida, which guarantees you new challenges, a chance to discover new things, and an opportunity to better your career. If you are passionate about technology and helping others, we would love for you to join our team. We at Cyzerg are all about opportunity. As long as you are hungry for knowledge and persevere in learning, we will expose you to our team’s combined 40 years of experience. Job Requirements: • Deliver out-of-this-world customer service and superb technical support to end-users feeling disappointed with technology. We love becoming end-users’ most reliable right hand. • Experience installing and troubleshooting client operating systems including Windows XP, Windows 7, Windows 8 and Windows 10. • Install, configure and troubleshoot local and network printers – local installations and also via GPO. • Install, configure, and troubleshoot email and Outlook related issues. • Create new users account in active directory, setup share and NTFS permissions, and troubleshoot access control issues. • Experience with Office 365 including creation of mailboxes, distribution lists as well as configuring forwarders, archival, etc. • Analyze and troubleshoot issues related with computer performance and system degradation. • Able to troubleshoot network and internet connectivity issues. • Knowledge of common network services and protocols such as: DNS, TCP/IP, FTP, HTTP, etc. • Experience using troubleshooting tools including but not limited to Ping, Nslookup, Tracert, Telnet, Task Manager, Performance Monitoring, Process Explorer, Check Disk, etc. • Experience removing malwares including but not limited to virus, ad-ware, spywares, Trojan Horse, etc. • Support customers application as needed – we will train you on this if required. We have an excellent knowledgebase! • Troubleshoot issues with remote connections at the desktop level and escalate tickets when required. • We know that you love challenges and new opportunities. So, as part of your career development, we will always provide new opportunities via projects or special tasks as needed. Qualifications: • Bachelor’s degree in computer science or equivalent education. • At least four years of Help Desk experience. • A+ Certified. A must. • Network+ very nice to have. • Strong written and oral communication skills - English. Spanish a plus. • Ability to manage time and case load effectively. • Outstanding customer service skills. • Inquisitive and almost a perfectionist. • Persistence and analytical skills. • Focus and detailed oriented. • Knowledge in Autotask is a plus! The following are some very specific job requirements and pluses: • Ability to work 8hrs a day on Eastern Time Zone. A Must! • Access to guaranteed and fast speed internet connection 24/7. A Must! • A valid Skype account to interact with the sales team, employees and company executives. A Must! Benefits Awaiting: • Paid medical insurance. • Competitive salary. • Paid vacations and unlimited un-paid vacations. Yes you read right, unlimited vacation as long as there are no abuses and proper coordination. • Participation in our profit sharing plan. You can take home up to 5% of the company’s profit if you win our MVE annual award. • Career development plans. We really want you to grow and become the best at what you love. • Invent the future. We allocate company time for you to explore new technologies and find better and more efficient ways to help our customers.
Skills: Technical Support Computer Networking Computer Repair Desktop Support