Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We're looking for an experienced and dedicated customer service person to join our team for our quiz / survey software business. Your responsibilities: - Triage and sort email requests as the come in. - Respond to customer inquiries via chat, and email in an efficient and effective manner. - Identify user issues verses product issues, and help clients fix problems. - Report bugs and features requests to the dev team. - Understand basic html to be able to help our customers get our iframe or JS code on their website. - Evaluate, troubleshoot and follow-up on customer issues. - Maintain regular and consistent attendance and punctuality. - Be able to understand maintain update our customer knowledge base. Your qualifications: - Have a minimum of 2 years experience supporting a software product. - Understand basics of html - Excellent verbal and written communications skills - Proven and strong customer service experience - A complete Upwork profile - References or an established reputation on Upwork preferred
Skills: Technical Support Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $40 - Posted
• End user support (Hardware and software) • Delivery of IMACs (Installations, Moves, adds and changes) • Install OS and software platform of equipment and transfer of user data • Transfer of data from the old to the new computer • Provide 2nd line remote and desk side support services to end users. • Troubleshoot PC related problems either via phone, remote tools or desktop support. • Re-image new machines to current build for deployment PC/MAC • Creating documentation of current support processes • Support and set up meetings with technologies such as Polycom cisco Jabber • Configuring, backing up and Restore both iPads, iPhones and android mobile devices • Work to Service Level Agreements (SLA’s) in pressurised environments. • Will need to be prepared to travel to various sites at a moment’s notice.
Skills: Technical Support Computer Networking System Administration
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Preferred candidates country - Australia, Jamaica, Philippines​ E-Commerce shop in New Zealand - Australia Check your time zone to make sure you will be able to work. We are looking for dedicating hard working personality with sales skills. You will be supporting customers by phone chat and email (ticketing). Sales ability is very important for this role. Job volume at the moment - 3-4 hours daily. Availability on the computer - full day NZ time (business hours). For a long-term cooperation
Skills: Technical Support chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
I require some help with fine tuning my website and adding new email accounts (that I seem to be having trouble with). I also require reliable & prompt tech support in the everyday running of my service based business. The demands will vary and can be anything from setting up automated email series, integrating lead capture on my website with my email marketing software. I need a bit of an all-rounder who can do most of the technical challenges faced with running a website and integrating marketing to that website. Design experience would be a bonus (using canva or similar) and help with newsletters, brochures and other marketing help may be required. Video editing skills would be a bonus.
Skills: Technical Support Canva CPanel Microsoft Outlook
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A software company is looking for an awesome support person. This person should have the ability to learn and support our product. There is not too much technical ability required except ability to install our product and install printers and configure the same. The main capability is the ability to learn our product and be able to answer questions. Strong analytical skills are needed. This is not a simple phone answering. We need someone who can think, understand the problem and provide answers to the client. We are looking for someone who can work with us for a long time.
Skills: Technical Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
I need help with updating and organizing my email list, and taking a series of emails that I will write and creating an autoresponder. I will also need help with creating forms to market for new email leads, as well as making sure the new emails are getting put in the correct email group. I am looking to use get response, so experience with this is helpful. Phase two of this project is to get my website current, so skills in that area too are a plus!
Skills: Technical Support Blog Writing Data Entry Email Marketing
Fixed-Price - Expert ($$$) - Est. Budget: $5 - Posted
I forgot my password for my back office for my Tax Expert website. I need someone to assist me with going into my server/hosting site and resetting my password so I can gain access to my back office. The actual link I will need help with is http://taxexpertstores.com/backoffice/login/ My hosting site is with godaddy.com
Skills: Technical Support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
I need someone for Chat / Phone support for our website which is an online e-learning training course. Candidate should be able to read and write in fluent English. Training for this position is fairly simple. Candidate will have to learn and understand the basic functions of the E-learning platform in-order to better assist the users. Please message me for more information
Skills: Technical Support chat support Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $800 - Posted
PLEASE READ THE ENTIRE POST BEFORE APPLYING. IF YOU ARE NOT A CAREER FOCUSED, EXPERIENCED, PHONE-BASED IT SUPPORT PROFESSIONAL PLEASE DO NOT APPLY. We are an IT support company that provides remote desktop support to many of our clients, and we are looking to add 1 to 2 new remote desktop support agents to our team. ABOUT THE ROLE: o The individual(s) we choose will become full-time members of the team. This is NOT a temporary position. o You will provided with a soft-phone which connects to our Cisco phone system. o You are expected to have a quiet office environment and a fast, reliable internet connection. JOB FUNCTION: You will be managing the assignment of tickets that come into our IT support dashboard. You will be taking, making, and returning phone calls to clients who need IT support. You will be assisting our onsite team members with support related requests. REQUIRED QUALIFICATIONS: o Native English speaker with little to no accent comfortable with having conversations with strangers o Good working knowledge of Windows 7, 8 and 10 with a minimum of two years of experience o Must have a thorough knowledge of and know how to troubleshoot Microsoft Office o Must have two years of experience troubleshooting hardware--desktop, laptop, monitor, printer o Must be familiar with basic LAN operations: mapping shared drives, connecting network printers, troubleshooting access to file shares, etc. o Must have prior experience with remote support o Must be savvy and use the internet to help answer questions and solve problems o A pleasant and friendly demeanor working with non-technical users is required. o Must embrace changing priorities at the drop of a hat and sometimes working at a fast pace o Willing to learn something new a plus o Must be reliable and follow tasks through to completion o Must be able to juggle multiple priorities and taskso Possesses good time management skills o EXCELLENT English and communication skills and friendly demeanor and positive attitude PLUSES: o Microsoft Certifications o Extensive desktop support experience o Experience supporting US based based companies and users Our budget for each rep is $800 to $1000 USD per month depending on experience and certification levels. Salary is paid bi-weekly. Again, his is NOT a temporary position. Skype video interview required. Any questions please ask.
Skills: Technical Support Desktop Support Email Handling Email Technical Support