Technical Support Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Bookeo provides an online scheduling and reservation system for small and medium businesses in 123 countries and is translated into over 30 languages. Up to date, Bookeo has processed over 15 million bookings, for a total value of over 1 billion USD. We are looking for a Technical Support Agent to join our team and to work from 12pm to 5pm US Pacific Time, Monday to Friday. Availability to work for a few hours on weekends would be highly regarded. Please only apply if you are seriously interested and have the required experience. We're looking for someone reliable who values punctuality and work ethic and is looking for a long time position. JOB DESCRIPTION: We need a Technical Support Agent to help our customers get more information about our software and receive help with things like set up, configuration and various issues. A perfect match will have a curious mind for how things work and what makes them tick, an affinity for helping and teaching customers, and a constant thirst to learn about the next best thing. If you love to take initiative with customer issues and want to own the customer experience then this is your role. You will: - use our ticketing system to either reply to questions or forward them to developers - respond to customer product inquiries - resolve customer concerns raised during their account configuration and daily use - troubleshoot problems with our software and recommend corrective action - maintain a high level of quality of customer service and professionalism at all times - answer phone sales inquiries - occasionally test application updates to verify and confirm quality, notifying appropriate project managers of your findings - help updating our help articles IDEAL CANDIDATE QUALIFICATIONS - 2 to 5 years of relevant professional experience - Extensive experience troubleshooting SaaS software solutions - Outstanding follow-through and problem solving skills. - Resourceful, and detail oriented. Professional and friendly - Self-motivated and comfortable working independently - Top notch written and good spoken English skills - Reliable, punctual and attentive to detail - Excellent internet connection, headset and ONE of the following devices: Iphone, or android mobile phone, or Ipad/tablet. BENEFITS: We provide our technical support team with 10 paid holiday days/year and 5 paid sick leave days/year after you work for our company for 12 months.
Skills: Technical Support HTML SaaS
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for someone who has outstanding english and an outstanding IT support background to support customers who are calling in with there sales/support needs also email/livechat/ticket support. This is a part time long term ongoing position. Our trading hours are Monday to Saturday 8:00am to 7:00pm Brisbane Australia time. We are possibly looking for 2 people to cover the hours needed. You must have a good internet connection that will handle clear VOIP calls, a good headset and be able to start next week.
Skills: Technical Support Administrative Support Appointment Setting Call Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Savvy is Hiring! Savvy is a personal tech coaching company, for freelancers and individuals aiming to increase their capacity with modern information technologies. We are currently looking to take on our first team of part time tech coaches. These trailblazers will work with us to develop the service and pioneer the delivery of a quality program that represents good value for money to our clients. You will be paid by the hour, and the work will be part time and flexible, requiring a good deal of self-management and disciplined organization. If you think you might be good at helping people learn to be better with tech, please drop us a line for more details and let us know why you’d be good at the job. For the moment we are only looking for UK based coaches, and for records it would be great if you could let us know where or how you found us. Thanks!
Skills: Technical Support Communications
Fixed Price Budget - Entry Level ($) - $85 to $150 - Posted
PLEASE OBSERVE THE BUDGET BEFORE YOU BID. THANK YOU. We are a 5 star employer on Upwork and have a great team. We are growing! We have a number of tasks that have to be done which we estimate maybe 10-14 days if you work on them full time. Maybe less if you are really fast and accurate. You will need to: -Create various websites to our satisfaction for our brands using IMCreator.com these will be discussed at length throughout the project. IMcreator is a really easy to use web builder (like wix but different). -Connect various services to the website including cloudflare, email opt in forms, and making the list connect to give subscribers a welcome email (using sendinblue.com), seo headers and information on all pages, connect the sites to the domain and sort the DNS so it all is live and active. This is relatively easy but you have to have a good head for following instructions - some tech experience is advantageous but not essential. - populate an app with our content using www.buildfire.com (or something else if buildfire has any problem) build through and get the app live on app stores so the whole job is fully done. Buildfire is a easy app builder s the content just has to be arranged to make it convenient for our users You’ve got to have: ▪ Excellent communications skills in English - written ▪ Very good organizational skills - many little projects happening at once and you’ve got to manage it all well ▪ A will to grow within a company… There is LOTS of growth potential and so someone who wants to be settled down with one company who changes the world is really important. ▪ CONFIDENT AND NOT BE AFRAID to clarify and ask questions so that you know you are making the right decisions. ▪ Be able to work on your own really well - without having to be told what to do every minute. You have to be able to ask questions so that you know what you are responsible for and be proactive in ensuring things that are ongoing are maintained and managed well so that we don't drop the ball. You have got to look for answers on tutorials not just wait for us to train you on everything * You must have an immensely good attention to detail To apply you need to send a covering letter telling why you think the above relates to you and why you think you’re the best for the job NOT a generic application answer please. Also tell me the colour of the ocean to prove you have good attention to detail. WHEN YOU BID PLEASE BID A WHOLE PROJECT FOR THE ENTIRE JOB WORK IN THE BUDGET.
Skills: Technical Support Data Entry Email Technical Support English
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hello I am starting up an IT company in the next few days. I am looking to hire a technician who would be able to provide Windows & Mac support. Please note this is a start up company. In this case, the contract would be on a as needed basis. Here is how my company works. We provide remote support. A person in the Houston area or out of the city contacts me and would like me to take a look at his computer issue and provide a FREE diagnostic on his computer. In this case, I run a diagnostic on his computer to check for corrupted windows, malware, virus, driver failure. I advise the customer about the issues I found. Next it is the customer decision to proceed with payment for us to resolve the issue. You log on to the customer machine via remote support and resolve the issue. I am looking for a person with a strong tech support skill level. Additionally, a US accent as well since you will be taking calls. The weekly timeslots I am looking to hire is between 12:00 PM -5:00 PM / Central Standard time US Canada time
Skills: Technical Support Mac OSX Administration Windows 7 Administration
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
CALLING ALL TECH FOLKS WITH BROAD EXPERIENCE ------- I'm a lot better at developing businesses that I am at implementing tech solutions. And this new business requires a fair amount of technology. So I'm looking for someone who has broad experience with a number of technologies and has been around the tech world a while. Someone who can be a thought partner with me, teach me stuff I need to know, and help me figure out workable solutions to the things I want to do. So I would love it if you had knowledge of and/or experience in the following: ++ the ever-expanding range of functionality for modern browsers ++ app development, especially how to get a survey scored, the results displayed, and a PDF sent to the survey taker with as little human involvement as possible ++ how to choose a video conference solution that is compliant with HIPAA ++ knowledge of existing web-based tools --- especially for live video collaboration, rapid response feedback to team members, developing and managing simple MySQL databases, Google analytics, etc. ++ thinking through website functionality and design from the user's perspective ++ perhaps even sensor technology ++ even as much as how to select wearable devices, and integrate their data feeds into a personal dashboard And is this thing moves forward, there will be other unanticipated gaps in my knowledge and experience. So I'm looking for one or more people who could simply talk with me about these issues based on their knowledge and experience in the technology field. I do understand that this package of needs I have covers a pretty broad array of experiences. So I'm not looking for any one person to "know it all." Because that's not realistic. But I am looking for someone who is broadly knowledgeable enough to at least help me ask the right questions, perhaps know some other people who I need to touch base with, and give me a good solid overview of the kinds of tools and projects I'm looking at for this new business. If you have any ideas about the first phase of this business, that would be helpful. That is, how we get of virtual classroom of 6-8 individuals, and then automatically email them with 2 to 3 simple questionnaire items immediately after the meeting, and then display their responses on their own personal dashboard. If you have any initial ideas about this, that would help me understand how you think. I'd like some one who could be available in an ongoing way for small focused conversations over time. Is that clear? If not, please feel free to ask questions. In your response, please tell me your: ++ experience in the tech field ++ whether you're more of an IT and networking person or more of an app development person, etc. ++ your time zone ++ that you have read this far in the post ++ the kinds of things you know and the kinds of things you don't know ++ your hourly rate If you think this is a good fit for you, then by all means reply to the post. I look forward to working with you. Mitch
Skills: Technical Support internet surveys Network Design
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Dedicated and Dispatch engineer roles may vary for on-site requirements but not in skill sets and ability. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Blackberrys, and LAN cable Continuity of signal. No under floor, in wall or in ceiling work is required and for Trafigura facilities to arrange. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives IMACD function including installation and decommission Backing up and restoring user data, settings and associated systems administration activities Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed Recommends and/or performs upgrades on systems to ensure longevity Works with procurement staff to purchase hardware and software Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requisites Provide support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site. Incremental labor and incidental travel expenses shall be funded by Customer (e.g. meals, travel, and lodging) in accordance with the Agreement Be available for for support during contracted hours. Out of hours support will be by mutual agreement and on a T&M or rate card basis. Adhere to ticket response and resolution SLA’s as agreed upon with the customer Basic understanding of DHCP, DNS, IP addressing and subnetting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Skills: Technical Support chat support Customer support Desktop Support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
As one of our trained Technical Support Professionals on the Gift Card Implementation team, you will be a highly regarded member of our client's technical team. Our client is known for their amazing products in support of restaurants around the world. Your role on the team is critical in providing personal support for their Gift Card and Private Dining Program. As a GC Specialist you will be able to work on tight deadlines while maintaining a congenial and patient nature. In speaking with restaurant customers and system support vendors (POS Companies), you will have a natural conversational style, but be able to professionally and succinctly train and troubleshoot implementation of the individual restaurant gift card program. Implementing a restaurant quickly with good training and ensuring that their system works as promised is key to success in this role and for our client and the restaurant. The Holiday season sees a tremendous influx in volume and as such, you will need to hone your skills quickly and work efficiently to onboard and implement the restaurant partners. Your services will require that you interface and assist OpenTable’s customers, and prospective customers, with technical, billing, and service concerns via email and follow up with implementations over the phone with vendor supply companies and with training actual restaurants.
Skills: Technical Support Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone with excellent english communication skills (native speakers) and very good customer service to provide Macintosh technical support to customers. Please send an introductory video of yourself as you will be video conferencing with clients this is critical. Your customer service and your technical knowledge off macintosh hardware and software is absolutely critical.
Skills: Technical Support Customer service Customer support Mac OSX Administration