Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $12 - Posted
Please read carefully before responding. We are looking for Customer Service Professionals to assist with product/software support in preparation for the upcoming tax season (you are not expected to give tax advice). One-way video chat is required (on average 1 out of 3 customers request video chat). Extensive UNPAID training is provided and required. Eligible contractors must complete training/certification and meet the following system requirements before earning revenue: System/Equipment Requirements: -Cable/DSL High Speed Internet (dial-up is not allowed) -Windows 7, 8 (32 or 64 bit), or 10 -Internet Explorer 8 with minimum of 4 Gigabytes of RAM -Noise Cancelling Headset -Two Monitors (recommended) -POTS (Plain Old Telephone System) “hard/landline” Equipment Not Supported: -Windows XP, Windows Vista, Windows 2000, MAC OS -Wireless (even if the connection is encrypted) -A “soft” phone line (MagicJack, Skype, Google Voice, Ooma, cell phones, mobile apps) -All in one computers Equipment Provided (A $100 Value): -A business class web cam -A web around background to attach to your chair -A white program polo shirt We will not issue an advance for the required background check ($7.50) and Certification Course Fee ($13.99), but we will award a $300 bonus if the following criteria are met: -Complete profile between 9/1/16 & 12/31/16 (or before training class fills up) -Register within 5 days of completing your profile (register early enough so results of background check are back before 5-day deadline) -Enroll into the Tax Software Client Opportunity within 5 days of completing registration -Service Tax Software Client as follows (during 1/1/17-4/30/17): -You will make your own schedule, but you must work all scheduled intervals. -Work at least 20 hours per week (4 hours must be over the weekend and 3 hours must be on a Monday) -Work on April 17 (this is the busiest day for receiving calls). Rate is $12 hourly, but will be paid as bi-weekly milestones on the 15th & 30th of each month on a fixed priced contract because we do not allow screenshots of the proprietary servicing platform. The servicing platform will track your logins and hours worked. This opportunity is not available for contractors in the following states: Connecticut, Maryland, Massachusetts, New York, Oregon, Wisconsin and California I apologize if I inadvertently invited you to apply if you reside in one of these states. Training is instructor-led for 4 hours M-F 11/11/2016 through 12/12/2016 (no class on 11/24 and 11/25). There is also self-paced content for call simulations, etc. If these initial terms are acceptable, please contact me for additional information. Kind Regards, Veronica Ross
Skills: Technical Support Customer service Tax Law
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We require someone who is able to start work immediately and is able a "standby task" for 12 hours per day. The shift takes place from 9am to 9pm Eastern Time both Saturday and Sunday and will require you to be able to reliably work this shift. To apply please make sure you have: - A minimum 15 Mbps internet connection (tested to a server on the east coast of the US) - Knowledge of a router's configuration pages - Ability to work The task only involves about 5-15minutes of work per hour (and we are fine with you working on other projects as you do ours) however, when a task comes in you MUST make yourself available immediately to perform a data entry/tech support like task. During your shift you must ALWAYS be able to make it to your computer in under 10 seconds - and yes we will be timing :). The job will continue long term and our company can employ you indefinitely. Please message us for an interview, we are ready to hire someone immediately.
Skills: Technical Support Data Entry Data scraping
Fixed-Price - Intermediate ($$) - Est. Budget: $90 - Posted
I need help gaining access to the Google Drive that is associated with one of my Google accounts. I was randomly locked out of the account and have tried the steps Google provides many many times and have sought IT help through Google in which they told me the account had probably been hacked. I am a college student and my lecture notes for my first month of classes are on that account I really need access. Would very much appreciate help if I can find it. Thanks!
Skills: Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are using a support ticket system with many built in canned responses, etc... We need someone to start with what we call Level 1 support, which is answering the easiest, entry level questions, and filter things that are more difficult to Level 2. Maybe 2 hours per day in the morning.
Skills: Technical Support English
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Global Forex Company looking for 2 individuals to work full time on technical support for customers. 5PM to 2AM EST, Monday to Friday. Spoken and written English must be excellent Must understand Forex Trading Must understand MetaTrader 4 in detail Must have great computer skills Must take own initiative to solve customer challenges Ability to think independently
Skills: Technical Support Computer Skills Customer service English
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am currently seeking out IT professionals to help grow my business in New Zealand. The role will involve taking delivery of IT equipment that needs fixing and then sending them back to the customers on completion. I have partnered with local couriers and they do door to door drop off and collections so this is something that you can do from home, during the evenings or weekends if needed. For the right person there is a great opportunity to grow with the business and if wanted could turn into running your own team and office. We are very much a start-up business, but are getting strong demand and need people urgently to help with the work load. We are looking for people across New Zealand. If you are up for the challenge please let me know and we can organise to chat. Kind Regards, Gareth Evans
Skills: Technical Support Computer Hardware Installation Hardware Troubleshooting IT Service Management
Fixed-Price - Intermediate ($$) - Est. Budget: $140 - Posted
Our company is in search of a resource for Help Desk Support task in Heinz, Netherlands. I need a level 2 tech for desk side support. Site access: I need availability from 9 am till 5 pm for these dates: Need tech who will start working from 26 Sep 2016 this Monday till 7th October.
Skills: Technical Support Helpdesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a number of customer service agents to join our technical support team. Our company provides web hosting, server and datacenter services to small business customers across Australia and New Zealand. Part of this relates to video game servers - so an interest in PC video games is advantageous, but not essential. Please mention this in your application if it applies. IMPECCIBLE written and verbal English is essential for this position. You must have an interesting personality - we're a fun team and we want you to be a part of it. You must be able to interpret customer's feelings and emotions, and write friendly but professional replies. Customer support will predominantly be via email and live chat, but phone may be a part of it. Sales experience is a bonus, but there is no outbound cold-calling for this position. There are 3 shifts: #1 - 10AM - 6PM AEST #2 - 6PM - 2AM AEST #3 - 2AM - 10AM AEST Please specify your preference when applying.
Skills: Technical Support Customer service Email Technical Support Live Chat Operator
Fixed-Price - Expert ($$$) - Est. Budget: $100 - Posted
Problems With Iphone and Laptop Does Not get all emails Have to click letter 2-3 Times Need to setup Zip file to be unpacked Pictures do not open with internet lost all pictures on phone and in cloud Two sets of Task popups when you open outlook It states something about will not save emails by senders Need rules for emails sent and received cannot syn contacts and calendar with iphone and laptop
Skills: Technical Support Windows Phone