Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $388 - Posted
Handle email support for client with good typing skills and good english communication skills, resourceful and have sense of responsibility, can work with less supervision. WE PREFER a candidate who had Customer Service experience in the past. We require someone who is fast learner and can understand instructions easily. We will give you 1 week of training to confirm if you fit for the job, if not we will have to end your contract. This job opening maybe a long-term project for the right person. We prefer someone who is FLEXIBLE with the schedule, can work in the morning and evening shifts with no problem. Also have a reliable internet connection. THIS IS A FULL TIME JOB (8 hours weekdays and 10 hours weekend, hours excess of 50 is considered as OT and will be paid) and on a fix rate - do not apply if you cannot commit to working full time. We need someone who is fully available and flexible. YOU SHOULD APPLY ONLY IF YOU HAVE A RELIABLE INTERNET CONNECTION AND CAN COMMIT TO WORKING ON YOUR SHIFT REGARDLESS OF POWER INTERRUPTION IN YOUR AREA OR INTERNET ISSUE. WILLING TO GO OVER TIME / EXTEND TO MAKE UP FOR THE LOSS HOURS. ISSUE WITH INTERNET AND RELIABILITY MAY AFFECT JOB SECURITY AS WE NEED SOMEONE WE CAN RELY ON AND HAVE THEIR OWN INITIATIVE. Please remember that though this job is a fix rate project, we require the staff to work with Upwork Team tracker active for monitoring purposes, no exemptions. And also note of the rate offer per month, for 50 hours per week for this position. DO NOT BID IF YOU DO NOT AGREE WITH THE RATE POSTED /MONTH PAY. THIS IS AN EMAIL SUPPORT FOR THE MEANTIME. PLEASE NOTE THAT WE SHOULDER/PAY THE ODESK FEE. Proposed rate + overtime (hours excess 50) + monthly bonus (bonus are every month performance basis) We are looking for candidates based in the Philippines.
Skills: Technical Support Customer service Customer support Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $25 - Posted
I need you help, asap. I am a tech noob. I've messed up my website. I have a website on the blogger platform. It started as a site and a few month back I added it's on domain. I have a hosting account with Godaddy. Today, I was trying to migrate my site over to Wordpress, using tutorials found online. They all seemed very straightforward so I was attempting to do this on my own. Well, something went wrong. And now my site is down completely and I can't get it back up. I installed wordpress on the domain in the backend of my Godaddy; then whenever I attempted to import all my content, posts, etc, from blogger; it did not work. And I kinda panicked. So I attempted to uninstall wordpress so it would just go back to normal on Blogger, but that didnt work either. So now my site wont come up at all. Please, someone help me get my site back up, at the very least. Or, if you know how, help me finish migrating over to Wordpress. Thank you.
Skills: Technical Support WordPress
Fixed-Price - Intermediate ($$) - Est. Budget: $15 - Posted
we need a person who can feel the online survey from USA. Our caller will call you and guide you to complete the online survey. It will take hardly 15 minutes to complete the survey.
Skills: Technical Support Translation
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Join a team of freelancers to moderate a language learning community at Tandem, duties include: - reviewing membership applications - customer support related to account status & tech support - replying to Android App reviews - gathering product ideas and feedback from the users Requirements: - fluent english both spoken and written - portuguese, spanish, chinese, french or russian is a plus - previous customer support experience - young, motivated, tech-savvy Check out the app before applying! ->
Skills: Technical Support Communications Customer support Online Community Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to cover several of my client's helpdesk issues over the weekend with ticket support (we use Freshdesk). You should be able to write AND Speak perfectly grammatically correct English. Occasionally you would need to call clients back but mostly its email support. You will be required to log into oDesk to track your hours for the first three weeks of training. Manual time adjustments will not be allowed during the first three weeks. There are two schedules available: 8am to 11am Sunday, Monday, Tuesday, Wednesday PACIFIC TIME. 8am to 11am Thursday, Friday and Saturday PACIFIC TIME.
Skills: Technical Support Administrative Support chat support Customer Retention
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an "uptime monitoring service" that automatically detects the functioning of websites/servers and notify the users when there is a downtime. Our users reach us with various support/sales requests (via e-mail to our support ticket app) like: - the service detects the website as down, but it is actually up, why is that? (it may be due to a firewall blocking requests, sites actually returning a problematic HTTP status, etc.) - up-down notifications not arriving (the user settings can be wrong, e-mail delivery problems may happened, etc.) - questions regarding the service's capabilities/features - account settings related questions (subscription, payments, password, etc.) And, in order to provide quality and fast support to our users, we would like to work with customer service agents in "long term" who are talented at: - network analysis (http, ping, tracert..) for discovering monitor-related issues - written English (as the support is only written and no phone calls) - customer happiness (to make sure not only the issues are resolved but responses lead to happiness and sales) This is a "long term" position that is not full-time or part-time but let's call it partial-time as we never know when a support request arrives.
Skills: Technical Support chat support Customer service Customer support