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Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Must have an good WooCommerce experience and be willing to learn the ins and outs of our new plugin. Must be available to stay on board for at least 6 months. Hours per week will vary from 2-5. Ideally be able to respond to support tickets within 24 hours. Good english required. Technical knowledge will be helpful.
Skills: Technical Support Customer support Email Handling Woocommerce
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
**************** BEFORE YOU READ FURTHER: - Starting pay is $4.44 to $7.78 per hour, depending on experience and IT certifications. Bids above this will be rejected automatically. - No part time - You will be required to complete about 90 minutes of skills assessments after your first interview, if we move forward - Passion and love for customers and technology are more important than experience and knowledge - Your English must be impeccable. Accents are OK, as long as they do not impair the ability of a customer to understand you. **************** You need to: - Love technology - Love people and helping others - Be detail oriented - Be able to think critically about a problem - Have no fear when facing new problems - Be a great team player - Have a sense of accountability and responsibility for your work - Be interested in a long-term relationship with us What you'll do: - Help maintain our customers' 3,000 workstations and servers - Answer live calls from customers and assist them with technical problems - Work with Las Vegas teammates on complex issues - Receive constant training and help from our team, and never be alone - Help us document our processes and procedures
  • Number of freelancers needed: 4
Skills: Technical Support Call Handling Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Reply to Inquiries that come in from users of the mobile app. For example: - How do I use the app -- Refer them to the demo on our website (www.parkarr.com) - How come my points aren't updating? Keep track of the users that call in for this request on an excel spreadsheet and send daily reports to founder. - Technical issue troubleshooting
  • Number of freelancers needed: 2
Skills: Technical Support Content Writing Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
We are looking for someone to write Sales/Customer Service/ technical Help scripts for the following. 1- 2 Templates needed for each section. Sales: Sales Examples Lead Generation Customer Service: Answering Service Order Processing Payment Processing(Verification) Scripts will be used for training entry level call center agents. Person needs to have knowledge of Five9, training and development, collections, customer service, call center, sales Successful work could lead to additional projects.
Skills: Technical Support Administrative Support B2B Marketing chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, Looking for a candidates who are good in Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Data Entry Database building Appointment Scheduling, Accounts Payable/Accounts, Receivable, Web Research. Requirements: Proven customer support experience Strong phone contact handling skills and active listening Familiarity with Live chat systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively NOTE: Must have prior Customer support experience with any technological product Must be Good in English (Verbal & Non-Verbal)
  • Number of freelancers needed: 3
Skills: Technical Support Administrative Support Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You’ll love working with us as an IT Helpdesk Associate if you’re passionate in helping out a community of online workers, you have previously worked / currently working as a really cool technical support resource (hardware & software), you know how to use Zendesk or a similar ticketing or customer support system, and are great at finding solutions to technical problems! Job Description: Manage a ticket queue using Zendesk. Triage and escalate tickets to our San Francisco office whenever necessary. Provide technical assistance on both hardware & software issues to the entire team of contractors in the Philippines, including mobile devices and other technical tools and products. Troubleshoot, diagnose and resolve problems related to operating systems (we’re a good mix of Mac and Windows users). Set up accounts for new hires, including 2-factor authentication and sign-in process, password resets, access request to various platforms being used by our PH-based contractors (e.g. Okta, Greenhouse, Playvox, Gmail, etc.) Assist with the management of Google Apps (new account setup, exit requests, group additions, etc.) Provide general support response and gets the IT team closer to "follow the sun" support. You will be considered for this role if: You have at least 1 year of experience as an IT Helpdesk personnel or in a similar function. You have a good grasp of how Zendesk (or a similar ticketing system) works. You have considerable experience in working from home or supporting remote teams. You are good at troubleshooting, diagnosing and resolving problems. You are a good (English) communicator and you are adept in translating technical knowledge into actionable direction. You have a strong sense of urgency to get stuff done as you understand your role’s impact on our members’ productivity. You are customer service oriented and have a genuine desire of helping people. You are based in Metro Manila. Basic Job Requirements: Ability to work on a full-time basis Must have an internet speed of at least 3 mbps Must possess a reliable computer Hourly rate: $5-6 Are you interested to apply for this exciting job? Send your application through the following link: http://grnh.se/mir2up
  • Number of freelancers needed: 2
Skills: Technical Support Google Apps Helpdesk Mac OSX Administration
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Primary Responsibilities Support the operation of advanced IP network services Receive calls from customers to open trouble tickets Work trouble tickets to resolve customer and network issues Work with Telecommunication Service Providers to resolve circuit problems to resolution Follow SLAs and escalation Matrix to resolve issues. Work with Hardware/Software Vendors to resolve problems Work a rotating shift schedule Perform other duties as assigned Qualifications: Basic Computer Skills and fluency in English for speaking as well as correspondence Access to PC, Internet and phone.
Skills: Technical Support Customer support Email Handling Email Technical Support
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