You’ll love working with us as an IT Helpdesk Associate if you’re passionate in helping out a community of online workers, you have previously worked / currently working as a really cool technical support resource (hardware & software), you know how to use Zendesk or a similar ticketing or customer support system, and are great at finding solutions to technical problems!
Manage a ticket queue using Zendesk. Triage and escalate tickets to our San Francisco office whenever necessary.
Provide technical assistance on both hardware & software issues to the entire team of contractors in the Philippines, including mobile devices and other technical tools and products.
Troubleshoot, diagnose and resolve problems related to operating systems (we’re a good mix of Mac and Windows users).
Set up accounts for new hires, including 2-factor authentication and sign-in process, password resets, access request to various platforms being used by our PH-based contractors (e.g. Okta, Greenhouse, Playvox, Gmail, etc.)
Assist with the management of Google Apps (new account setup, exit requests, group additions, etc.)
Provide general support response and gets the IT team closer to "follow the sun" support.
You will be considered for this role if:
You have at least 1 year of experience as an IT Helpdesk personnel or in a similar function.
You have a good grasp of how Zendesk (or a similar ticketing system) works.
You have considerable experience in working from home or supporting remote teams.
You are good at troubleshooting, diagnosing and resolving problems.
You are a good (English) communicator and you are adept in translating technical knowledge into actionable direction.
You have a strong sense of urgency to get stuff done as you understand your role’s impact on our members’ productivity.
You are customer service oriented and have a genuine desire of helping people.
You are based in Metro Manila.
Basic Job Requirements:
Ability to work on a full-time basis
Must have an internet speed of at least 3 mbps
Must possess a reliable computer
Hourly rate: $5-6
Are you interested to apply for this exciting job? Send your application through the following link: http://grnh.se/mir2up