Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
I am looking to hire an individual/team to submit approximately 800 entries into specific MLB postseason ticket ‘lotteries.’ This assignment would ideally begin the first week of September 2016. The task includes creating unique email addresses (Yahoo, Gmail, Hotmail) for submission to a select number of MLB teams (links to online form pages will be given) while tracking/logging entry details in Excel (form field details such as name/address/phone will be provided by me). Each unique team entry should be submitted with a different IP address, meaning you should either have access to numerous IP addresses or have the ability to change your IP address. There may be opportunity for additional work upon satisfactory completion of this assignment.
Skills: Technical Support Administrative Support Data Entry Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Technical Support Specialist’s role focus is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help/technical requests and escalating incidents when considered appropriate. DUTIES AND RESPONSIBILITIES: • Evaluate documented resolutions and analyze trends for ways to prevent future problems. • Alert management to emerging trends in incidents. • Build rapport and elicit problem details from external and internal customers. • Test fixes to ensure problem has been adequately resolved.
Skills: Technical Support Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Mondo Learning Solutions is in the market for a bilingual (English/Spanish) Online Learning Session Producer to host learning sessions for a global client in diversified power management industry. Our client currently conducts more than 200 virtual learning sessions each year for its Front-line and Mid-level Managers in English and is has expanded its reach by offering classes in other languages. The number of classes to be conducted in Spanish is approximately 1 or 2 per month. Working together, the Session Facilitators and the Session Producer deliver these learning sessions to approximately 20 to 25 participants. Producer Duties and Responsibilities The following is a high-level overview of the producer duties and responsibilities. Please note that additional detailed steps and responsibilities may be identified by the client or are outlined in each module facilitator guide that you will be provided: 1. Arrive at the session 30 minutes prior to the start time to complete pre-session producer duties as assigned by the client. 2. Handle all technical questions, issues, and problems that arise. 3. Facilitate session opening to include session kick-off and facilitator introduction as directed in the facilitator guide. 4. Manage chat and respond to any messages. Alert the facilitator when he or she needs to be involved or address something. 5. Manage breakout sessions. 6. Launch applications, set-up breakout rooms, and manage polling for the facilitator. 7. Clean up items after each session completion. 8. Complete and submit final reports as directed. Additional Background Facts: • Platform: Adobe Connect. • Audience: Front-line and Mid-level Managers. • Facilitators: Members of the Senior Leadership team or Human Resources team (Subject Matter Experts). • Course Subjects: These are leadership development courses. • Session times: Sessions are being conducted 24 x 7 around the world but our hosts are typically assigned to one of three regions: AMER, EMEA or APAC. The sessions being conducted in Spanish will be for the AMER region and scheduled in the Eastern Time Zone during traditional business hours. Class start times are typically 8:00 a.m. or 1:00 p.m. but they could request an earlier or later time based on participants’ needs. • Session Duration: Each particular program has different session durations. The shortest being 2 hours and the longest being 4 hours Host pre-session duties, take 30 minutes (host start time is always 30 minutes before the session start time). Host post session duties, for a seasoned host, take about 15 minutes. Total time commitment is 45 minutes longer than the session duration. • Session content: Mainly PowerPoint driven with breakout sessions, polling, and use of whiteboards. • We use an 8 step process to train our hosts for the delivery of these sessions. Qualifications: • Strong command of the English and Spanish language is required. • Strong verbal communication skills and clear speaking voice. • Detail oriented and organized. • Professional demeanor. • Ability to handle multiple tasks in a fast paced environment; adaptable to last minute changes. • Capable of learning and mastering new software programs quickly. • Solid problem solving and trouble-shooting skills. • Demonstrates initiative; self-directed, ability to ask questions and proactively seek opportunities to assist others. • Exhibits a high level of patience and enthusiasm. • Previous experience or exposure to facilitating or producing online learning sessions is strongly desired. • Experience or exposure to the Adobe Connect learning platform is also beneficial.
Skills: Technical Support Communications Customer support Virtual Assistant
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
THIS JOB CAN BE COMPLETED IN THE BACKGROUND AS YOU WORK ON OTHER PROJECTS/JOBS AND WILL PAY $3 PER COMPLETED JOB. EACH JOB WILL TAKE ONLY 2-5 MINUTES TO COMPLETE. GOOD INTERNET CONNECTION REQUIRED. THE JOB IS AS FOLLOWS: - We will send you a website which you can leave open in the background on your computer - Occasionally (anywhere from 0 - 5 times an hour) the website will flash various colors​ and make noise to get your attention - When this happens you must go to the website, click the job and then navigate (in a well-defined way) through a web page that appears. - Navigating through the website will take only about 2-5 minutes. - Once complete, you will be paid $3 for that job - After the job is complete, you can put the page in the background and wait for it to have another job ready We are looking to give 10 - 30 people access to this job to achieve 24/7 around the clock coverage.
Skills: Technical Support Data Entry
Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
Global multinational IT-service providing company with offices in 26 countries throughout the world is looking for talented IT support analyst with proven English skills. Responsibilities: - Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork - Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems - Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments - Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Skills and knowledge: - Analytical and systematic problem solving skills required - The following will be considered an advantage: o Help desk, customer service, and support experience with problem solving involving hardware, software, and networks o Phone support experience o Technical helpdesk or technical call center experience Hands-on work experience with the following for experienced candidates - Windows Operating systems - Clients: Windows8, Windows7, Windows XP - Servers: Windows 2008, Windows 2003, Windows 2000 - Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting) - MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook - Internet browsers (e.g. Explorer, Chrome, Firefox) - Anti-virus and firewall software - PC Hardware knowledge - Desktop - Laptop - Peripheral devices (printers, scanners)
Skills: Technical Support Computer Networking
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
I need someone to SET UP my email marketing business for me to start marketing. That is, the Squeeze page with my autoresponder and hosting service etc. You would basically be using the same information/materials I have on a previous domain onto a new domain name(I am abandoning that domain). I therefore have everything, but not ready to follow the given instructions myself, for fear of messing it up.
Skills: Technical Support Email Technical Support Website Development
Hourly - Entry Level ($) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I have two problems with my laptop. 1. Live streaming is stop/start and while trying to play YouTube videos the video freezes for a few seconds, then plays, then freezes. 2. Recording is loud enough but lots of background noise. I have played with basic settings but no improvement. My OS is Windows 7.
Skills: Technical Support Windows 7 Administration
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
We are a technology company based out of Canada and need your help to acquire and configure Android phones to work on the Telstra network, install our app, and test the mobile data connectivity of those phones using the app. Note that you must: 1. Be located in Brisbane, Australia. 2. Be able to move around Brisbane to buy pre-selected phones from an official Telstra store, configure and test them, and drop them off to an office in downtown Brisbane. 3. Have expertise working with, configuring and troubleshooting Android phones. 4. Be comfortable with the tight deadline. The phones must be purchased, configured, tested and dropped off to our colleagues in downtown Brisbane by Monday, August 29, 2016.
Skills: Technical Support Android Hardware Troubleshooting Mobile App Testing
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
I have an online radio station and am looking for more listeners by adding it to Soundcloud and Radionomy. I need someone who can walk me through and train me in getting up and running on these two platforms. Prefer someone in US as this is where I am located and we can speak easier on the phone. May need to log into account with me and walk me through the details. Thank you!
Skills: Technical Support Music Network Programming