You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Technical Support Jobs

144 were found based on your criteria

show all
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are BloomBoard (www.bloomboard.com), an EdTech startup based in Silicon Valley that builds tools for teachers and school leaders. We're growing quickly, and we are looking to bring on additional team members to help us meet educator support needs. Our customers (teachers, principals, superintendents, and other school leaders) need support ranging from simple password resets and upload issues to more complex configuration questions, customization requests, and problems relating to technical bugs. We currently respond to support questions and requests through email and phone calls. The ideal support associate will have technical aptitude (the ability to troubleshoot and solve issues relating to web-based products), great problem-solving skills and communication, and a genuine desire to support educators in a personable and respectful way. It is a very high priority for our company to be able to provide prompt, supportive, and accurate help to educators whenever they need it. As part...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Need to have a US Based phone support HelpDesk person for Level 2 (Medium Difficulty) issues. When Level 1 HelpDesk cannot figure out the problem, or is unavailable, you would call the user back, remote into their PC and evaluate or fix the issue. If the issue is a Level 3 issue you would call or email us back with the status and hand the ticket over to us. Ideal candidate would already be working from home. USA/Canada only and must have US Based Phone Number for inbound calling.

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are seeking technical support for our IoT product. Product - The product is a bluetooth enabled device that is connected to an App that runs on an iPhone or an Android phone. Current State - Our tech support is primarily on Email and HelpShift. We use FrontApp to manage the emails. The developers are manning our tech support as of now. Requirements - 1. High English proficiency is expected as our clients are from mostly English speaking countries. 2. Handle the tech specific customer queries and resolve them if possible, else escalate it to the concerned developers 3. Summarize the state of customer queries every week 4. NO phone/voice support 5. NO US timezone support, only work during IST working hours

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
You have to be respectfull with te people and know you have to give a good service. You have to help the people and give your knowledge for helping the best way. You never can be mad. The coustomers is always right. You must try to looking different solution for the coustomers. Freelancer does a good job.

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Nature of Job: Rack & Stack / Install Equipment – Extend T1 Circuit. The scope of work is end-user support, with remote assistance provided by our own team and our client’s Level 2 remote team. The tasks might be like fixing a printer, installing Windows on a laptop, etc. For each task, you will usually receive a day’s notice. In very rare cases, the engineer might need to go to the site on the same day we receive it.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are currently looking to find experienced Customer Service Agents to service our online customers 24/7. This is a very important role within our business and offers great opportunities for those who show professionalism and determination. Key Responsibilities: Provide customer service to customers via Live Chat and e-mails in English and multiple other languages. Guide customers through the site and assist them in using the various services and products offered. Resolve and report all sorts of technical problems reported by customers. Handle both written and verbal internal communication, which is in English. Work in a team, support team members and contribute to a good atmosphere on the job. Key Competencies: Excellent written and verbal communication skills – e-mail, chat. Excellent team player Pleasant personality Can work well under pressure Works under minimum supervision Flexible working hours Technical Requirement : -You must have access to a stable internet...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a communications company looking to hire person with a background in customer care tailored to the needs of business clients. Our ideal candidate must have excellent command of both verbal and written English, be able to work independently as well as with a team. This job is open to people who want to start right away. We are only interested in people looking for long term work and very serious. Must have a quiet location, with reliable computer and stable internet link.

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Location: Dodge City, USA (Exact location will be shared on final interview) Time & Date of Joining: 9 AM & Aug 3, 2015 Job Description: RACK AND STACK / INSTALL EQUIPMENT - EXTEND T1 CIRCUIT The scope of work is end-user support, with remote assistance provided by our own team and our client’s Level 2 remote team. The tasks might be like fixing a printer, installing Windows on a laptop, etc. For each task, you will usually receive a day’s notice. In very rare cases, the engineer might need to go to the site on the same day we receive it.

Fixed-Price - Est. Budget: $ 100 Posted
We are looking for a person that can configure and complete server configurations. We will be working with Windows Server 2012, 2008 and 2003. We also have needs for Linux servers as well. We need a person that once we explain the problem he or she will be able to fix the problem with no issues. We recommend that you should know how to resolve the issue upon taking the project.