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Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, Looking for a candidates who are good in Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Data Entry Database building Appointment Scheduling, Accounts Payable/Accounts, Receivable, Web Research. Requirements: Proven customer support experience Strong phone contact handling skills and active listening Familiarity with Live chat systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively NOTE: Must have prior Customer support experience with any technological product Must be Good in English (Verbal & Non-Verbal)
  • Number of freelancers needed: 3
Skills: Technical Support Administrative Support Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You’ll love working with us as an IT Helpdesk Associate if you’re passionate in helping out a community of online workers, you have previously worked / currently working as a really cool technical support resource (hardware & software), you know how to use Zendesk or a similar ticketing or customer support system, and are great at finding solutions to technical problems! Job Description: Manage a ticket queue using Zendesk. Triage and escalate tickets to our San Francisco office whenever necessary. Provide technical assistance on both hardware & software issues to the entire team of contractors in the Philippines, including mobile devices and other technical tools and products. Troubleshoot, diagnose and resolve problems related to operating systems (we’re a good mix of Mac and Windows users). Set up accounts for new hires, including 2-factor authentication and sign-in process, password resets, access request to various platforms being used by our PH-based contractors (e.g. Okta, Greenhouse, Playvox, Gmail, etc.) Assist with the management of Google Apps (new account setup, exit requests, group additions, etc.) Provide general support response and gets the IT team closer to "follow the sun" support. You will be considered for this role if: You have at least 1 year of experience as an IT Helpdesk personnel or in a similar function. You have a good grasp of how Zendesk (or a similar ticketing system) works. You have considerable experience in working from home or supporting remote teams. You are good at troubleshooting, diagnosing and resolving problems. You are a good (English) communicator and you are adept in translating technical knowledge into actionable direction. You have a strong sense of urgency to get stuff done as you understand your role’s impact on our members’ productivity. You are customer service oriented and have a genuine desire of helping people. You are based in Metro Manila. Basic Job Requirements: Ability to work on a full-time basis Must have an internet speed of at least 3 mbps Must possess a reliable computer Hourly rate: $5-6 Are you interested to apply for this exciting job? Send your application through the following link: http://grnh.se/mir2up
  • Number of freelancers needed: 2
Skills: Technical Support Google Apps Helpdesk Mac OSX Administration
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Primary Responsibilities Support the operation of advanced IP network services Receive calls from customers to open trouble tickets Work trouble tickets to resolve customer and network issues Work with Telecommunication Service Providers to resolve circuit problems to resolution Follow SLAs and escalation Matrix to resolve issues. Work with Hardware/Software Vendors to resolve problems Work a rotating shift schedule Perform other duties as assigned Qualifications: Basic Computer Skills and fluency in English for speaking as well as correspondence Access to PC, Internet and phone.
Skills: Technical Support Customer support Email Handling Email Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
to be done the best of what i can do from your company required what can i understand is to give full support from main server to client.all the main software is to connect from main data base connection . and each server his its own user have a separate data base . and all the individual server is to be connect to main server
Skills: Technical Support Active Directory Apache administration CentOS
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, Please note that this position need local person living in or near of Munich. Germany Work type: System Administrator online & offline Language: German & English Timings: 9:00-17:00hrs Schedule: 2 days a week Job Description - Experience in supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly - Extensive knowledge application deployment tools, with emphasis on Windows, OS Deployment, Application Deployment, and Patching - Supervise and performed installation of new IT network equipment (servers, switches, routers, physical connectivity and Wi-Fi) and system software - Maintain company peripheral network devices regularly, including printers and scanners - Test the IT networking systems and maintain firm’s computer systems - Provides desktop support (hardware and application) to end users in domain environment (Active directory) - Local and Network Printer configuration, troubleshooting - Software troubleshooting update and patch installation - Hardware Installation, Maintenance & trouble shooting - Inventory audit of the company devices - Contact customers and setup appointments for outstanding issues - Work on ticking system regarding user’s issues - Provide smart hands as per instruction of remote team - Excellent interpersonal skills, especially ability to listen and understand what is being described - Provide assistance with configuration & deployment Group Policy Objects (GPO), Local -Policy Objects (LPO) and their impact on system configuration - Solid understanding of Windows Client OS, Patching and Image Deployment techniques using an enterprise client management system - Solid understanding of enterprise wide desktop backup systems - Solid experience of working in a large-scale, global environment Pay will be very good for expert Candidate. Please attach your cover letter in English. Good luck GLOBAL P.
  • Number of freelancers needed: 2
Skills: Technical Support Active Directory Computer Networking Data Recovery
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
With the fast growth of our company, we are in need of computer savvy, highly technical personnel well versed in Help Desk positions willing and eager for personal growth and development. If you are looking for a long-term, full time, home-based position in IT, this is the job for you. To be successful in this position, we are looking for employees who: *HAS GREAT CUSTOMER SERVICE SKILLS AND PREVIOUS IT HELP DESK EXPERIENCE *At least a LEVEL 2 position in a Philippine BPO company. *Troubleshooting capabilities for most Windows operating systems and networked printers (Win XP to 8) *HIGH SELF-INITIATIVE AND INNOVATION If you do have these qualifications, we would absolutely like to have you on our team. Compensation wise, we offer THE BEST PACKAGE in the market: *Starting salary of $3/hr, to be discussed and assessed with the management. *Full Tech Set-up including SSD-equipped ACER laptops, ASUS monitors, Yealink VOIP phones, Plantronics Headset, QOS Routers, Internet Reimbursement *Mandatory benefits in the Philippines including SSS, Philhealth, PAGIBIG plus an HMO And our best offer yet! *We offer a 2-3 weeks trip to the Chicago office and tours every year to 2-3 of our best remote employees from around the world. *After 3 years into the company, you are given the chance through performance deliberation to migrate to the US together with your family, all sponsored by the company. *Another year afterwards, the company may even sponsor for your greencard in the US. Interested? Apply with a short summary of your technical expertise and if shortlisted, you will be asked to be ready for a Skype interview. We need THE BEST people in our diverse and continually improving team. ww.jexet.com
  • Number of freelancers needed: 3
Skills: Technical Support Active Directory Customer service Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need Senior Level Windows Network Engineers who could help us achieve our goals as a fast-growing IT Managed Service Provider based in Chicago. Having our highly-competent remote employees as our competitive advantage, we need top-tier Level 3 Senior Technicians to lead our ever growing service department and continually grow as our company grows. We give top priority to applicants with: *Certifications (CCNA, MCSE, etc.) *Previous remote work experience handling similar tasks / positions *Terminal Services, Back-up, VOIP knowledge and credentials to back these up We need people who has knowledge on: *OFFICE 365 SETUP AND MANAGEMENT *Windows Servers (Installation, Configuration, Networking) *Deploy Terminal Services (Remote Desktops, RemoteApp) *VMWare vCenter, vMotion, Vmware HA *Active Directory management and troubleshooting *Group Policies Management (must) *Data backup software like Veeam or StorageCraft *Firewall management, access rules management, vpn management *Microsoft Exchange 2010/2013 administration If you do have these qualifications, we would absolutely like to have you on our team. Compensation wise, we offer THE BEST PACKAGE in the market: *Starting salary of $7-9/hr, to be discussed and assessed with the management. *Over $1000 worth of full tech Set-up including SSD-equipped laptops, 23” monitors, Yealink VOIP phones, Headsets, QOS Routers, Internet Reimbursement ($40/month allowance) *$100 monthly allowance for basic benefits including social security, health benefits, home development funds, HMO And our best offer yet! *We offer a 2-3 weeks trip to the Chicago office and tours every year to 2-3 of our best remote employees from around the world. *After 3 years into the company, you are given the chance through performance deliberation to migrate to the US together with your family, all sponsored by the company. *Another year afterwards, the company may even sponsor for your greencard in the US. Interested? Apply with a short summary of your technical expertise and if shortlisted, you will be asked to be ready for a Skype interview. We need THE BEST people in our diverse and continually improving team. ww.jexet.com
  • Number of freelancers needed: 2
Skills: Technical Support Computer Networking Microsoft Active Directory Microsoft Exchange Server
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need a VA to become our Admin Support for our company and provide PC Support and act as our MS365 Admin. We want this person to be able to: * Troubleshoot PC issues for our team * Act as our global admin for MS365 * Set up, allocate and manage email addresses for new people and shared boxes * Assist with the management of our one drive folder organisation * Develop shared cusomer folders and manage access * Bonus would be experience in developing a sharepoint based intranet If you are interested in working with a dynamic and fast growing global startup operating in the US, China and Australia and are prepared to become part of our team then please apply. We need someone who is responsive, can solve problems and take ownership of our technology issues and management. You will provide GREAT customer service to the people in our company.
Skills: Technical Support Customer support Windows Administration
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