Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Here are a list of core skills required for the job. Soft skills · The candidate must be very good at customer service and have strong communication skills. · The ability to explain technical issues to users of all skill levels from advanced to very basic is big asset Technical skills. I don’t expect them to know all of this, we will provide training as explained above but this is a good list of common day to day tasks they will handle. · Imaging desktops and laptops using SCCM · Physical setup and moves of hardware · RSA – assigning and troubleshooting issues with RSA soft tokens · Hardware asset management – attaching client asset tags to any new hardware they receive and keeping an updates spreadsheet of what asset is assigned to what user and in what office location. · Enrolling a user’s personal phone with airwatch – our 3rd party service that delivers firm email to mobile devices · Troubleshooting issues with our remote access services : VMWare Horizon View, VPN and Citrix · Familiarity with both Android and Apple devices · Windows 7 · Office 2010 · Troubleshooting issues with Cisco IP phones (they will not need to know how to program them, only troubleshooting issues) · The ability to work with our network services teams to troubleshoot network related issues. · AV – setting up a conference room for a video conference and sound check
Skills: Technical Support chat support Customer support Desktop Support
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
Hello, I'm looking to hire someone for 5-20 hours per week. You must have experience researching for contact information and emails. The job is simple if you are experienced. I will give you a spreadsheet with several columns, such as "First Name, Email, Title, etc" and your job will be to find the information requested and verify email addresses. Being accurate will be rewarded so please mind the spelling. **I am currently hiring for a single project - Find, verify and submit complete sheet, just 1,500 or less contacts to be submitted in (4) Days - Bonus if completed Early** An example may be: "Find me 1,500 CEO/COO/CRO's from Internet/Technology companies in NYC with a company size of 10-200 employees. You have 48 hours to submit." Another example may be: " Here is a list of companies, please find me (2) Senior level contacts and their information (can be Founder, CEO, Director, Head of Sales, etc). Can you do this? Can you deliver good work on time? If yes then we will be happy working together as I treat my staff well. **Each working sheet must be completed and submitted via Google Docs.** **If bounce rate of emails is too high, this means you did not verify the emails and we will not be able to work together** This sheet is 1,500 contacts @ $0.04/contact so there's potential to earn $50-60 for every sheet like this. Thank You **I am currently hiring for a single project - Find, verify and submit complete sheet, just 250 or less contacts to be submitted ASAP - Bonus if completed Early** Thank you and good luck!
Skills: Technical Support Data Entry Data mining Internet research
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
We are looking for experienced IT support technicians who can take IT support calls. You must have: Available to take calls on ad hock basis. Strong internet connection VOIP or telephone connection Proven IT support experience. Please provide the following with your submission: Country Time zone Available working hours.
  • Number of freelancers needed: 3
Skills: Technical Support Administrative Support chat support Desktop Support
Hourly - Entry Level ($) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
Only accepting applicants at $3-10/hour. Hi, I have 2 sites. Both sites are running the same theme, same design, same content. One is extremely fast, the other is extremely slow to load. The hosting company says they have increased all that they can, so it might be that the theme on the other one is behaving strangely. I'll send you the domain URL after you apply.
Skills: Technical Support WordPress
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We are looking for a contract technical recruiter and sourcing specialist. = Direct sourcing required - ability to find top talent without the use of traditional job boards/postings = Phone screening prospects (candidates) identified - ability to phone interview/screen for technical ability and work history
Skills: Technical Support Behavioral Event Interviewing Helpdesk Interviewing
Fixed-Price - Intermediate ($$) - Est. Budget: $180 - Posted
• Project Duration : 3 months 1st June 2016 to 30th Sept 2016 • Engineer has to be onsite 5 days per week starting 1st June 2016 • Requirement is Level 1 Desktop Engineer and primary language Swedish is mandatory • We need to supply backfill for 1st day sickness and Holidays • Shift timings - 8:00 Am to 5:00 PM • Site address : Kånnavägen, 34133 Ljungby, Sweden • Task(s) to be completed: L1 Desk side Support Engineer • JD: L-1 engineer with skillset IMAC-D and regular BAU work • Engineer(s) skill level: L-1 Engineer JD • Act as a single point of contact for phone calls and emails from internal staffs regarding IT issues and queries • Receiving, logging and managing calls from internal staffs via telephone and email • Maintaining an Asset Database and track changes • 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as IPhones/IPads Blackberry’s, Laptops, PCs and Printers • Troubleshoot basic network issues • Escalate unresolved calls to the 2nd line support team • Log all calls in the Service Desk Call Logging system (ITSM) • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner • To maintain a high degree of customer service for all support queries and adhere to all service management principles • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint) • Provide stats for the weekly Service Desk report on call trends • Publishing support documentation to assist staff with requests for information & provide staff training if required • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. • Blackberry account management and provision (BES system)
Skills: Technical Support Computer Hardware Installation Desktop Support Microsoft Outlook
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Log into phone system and become available to receive incoming calls • Respond to all New incidents and Email incidents • respond to any “Red flags” / “Work in Progress • Assist customers professionally and courteous at all times when answering questions regarding issues, concerns, product information etc. • Return all voicemails within a 15minute period of it being assigned • Report to supervisor any voicemails that have not been returned and why • Knowledge of all Q-see products, installations, and troubleshooting techniques • If no calls are on phone system queue you need to respond to non-phone incidents and reply professionally and courteously to customer inquiries and responses. • Use of internet is allowed only for job related purposes only • Train the Spanish call center to be knowledge and prepared for the product launch in Spanish Speaking Countries • Weekly Report to Supervisor • Translation if needed in priority/fast turnaround
Skills: Technical Support Call Handling chat support CRM