I am opening a voip company for residential customers and i need someone to make me a step by step process for my employees to be able to troubleshoot any problems my customers can have.
what i need is that for example if a customer calls in he has ECHO, Choppy voice, static, no dial tone, etc.. what are the questions (in order) that the tech needs to ask in order to be able to figure out problem, and then the steps how to fix it.
I need someone to make these guides/proccess/checklist for my employees to be able to use
p.s. I am going to use the grandstream HT502 adapter , and the portaone switch with the ON NAT feature, so that if customer is behind a firewall it should go through a proxy. so basically i should not be having firewall issues , so i only need process for the other possible problems.
p.p.s. in order to be able to see in action if you can do the job as i want , i will first request you to make a guide/process only on one issue (ECHO), and i will probably award...