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Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are growing CSC and looking for long term employees. We are looking for Team Leaders/QA/Trainer that can work with us with ISP background. Skills and Qualifications should include: • Assess training needs and assist operations manager to provide necessary training materials needed • Designs and develops effective training methods • Provides effective way of training Presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials. • Communicate with employees especially with agents to make sure everyone is calibrated with any new updates in terms of processes, policies, etc. • Provides recommendations to improve services to both internal and external clients/customers • Provides statistical and performance feedback to agents in a regular basis with coaching for more improvement. • Monitors performance progress of agents • Records statistical feedback on a regular basis • Sends all reports on a regular basis...

Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a Chinese Mandarin/ English speaking Customer support agent (work from home) to provide service for various exciting IT-, gaming- and consumer electronics projects. Tasks -Providing Support services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customers inquiry and to exceed his/her expectations in doing this. -Working together with team leaders and trainers to constantly keep your knowledge up-to-date. -Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements -You are fluent in Chinese Mandarin and English (speaking and writing), a 3rd language is a big plus. -You have experience in a Customer Service environment, Call Center or an international business setting. -You are a quick learner, and are open to working with new technologies and products. -You are flexible, a strong communicator, good at multitasking and...

Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Hi, I am a Global Recruiter. My client provides Managed IT Services world wide.We have an ( IT job) in Suomussalmi,Finland General Job Description 1. Local language speaker 2.Fluent In English 3.Having some experience in IT support , desktop support & networking 4. Cisco router configuration

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Job Description: Working on Hyperdrive's Managed Services team, the Associate Engineer will monitor our central dashboard for alerts and warnings about the health of our Chicago area customers’ environments (including servers and networking equipment) and handle incoming desktop and system support inquiries. The ideal candidate has a general understanding of system and network protocols, configurations, and operations, and can demonstrate experience completing complex core server and network infrastructure projects. Experience providing Level I and II support is also a plus. The ability to manage multiple tasks and quickly triage and resolve customer issues is required. Responsibilities: Receive and document in-bound customer requests Monitor operations center dashboard for alerts and warnings Create tickets as a foundation for issue tracking & resolution Triage issues to determine appropriate escalation Attempt to resolve issues through client interaction and/or using remote...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
This job is as the title says. The primary duties would be to take incoming calls from retirement communities to address their computer issues. This could be helping setup a wireless router or a smart phone, remove viruses, computer training, etc.

Hourly - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
I am opening a voip company for residential customers and i need someone to make me a step by step process for my employees to be able to troubleshoot any problems my customers can have. what i need is that for example if a customer calls in he has ECHO, Choppy voice, static, no dial tone, etc.. what are the questions (in order) that the tech needs to ask in order to be able to figure out problem, and then the steps how to fix it. I need someone to make these guides/proccess/checklist for my employees to be able to use p.s. I am going to use the grandstream HT502 adapter , and the portaone switch with the ON NAT feature, so that if customer is behind a firewall it should go through a proxy. so basically i should not be having firewall issues , so i only need process for the other possible problems. p.p.s. in order to be able to see in action if you can do the job as i want , i will first request you to make a guide/process only on one issue (ECHO), and i will probably award...

Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Need to have a US Based phone support HelpDesk person for Level 2 (Medium Difficulty) issues. When Level 1 HelpDesk cannot figure out the problem, or is unavailable, you would call the user back, remote into their PC and evaluate or fix the issue. If the issue is a Level 3 issue you would call or email us back with the status and hand the ticket over to us. Ideal candidate would already be working from home. Prefer if living in US/Canada

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need high level tech support agents for an iOS and Android app. We are looking for a mix of experience, personality, and knowledge. Please answer the screening questions.

Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hiring, Part-time: HR and Recruitment Specialist Job Description: Anglin Consulting Group is currently undergoing a phase of rapid growth and we are looking to hire a HR and Recruitment Specialist to assist with the screening and hiring process of potential candidates. The main duties of this role consist of the following: - Monitoring job requisitions in PeopleSoft - Resume screening - Reviewing job descriptions and find matching candidates from a list of CVs, LinkedIN profiles, or Indeed.com - Reformatting resumes - Resume must be formatted so that our clients can determine whether candidate is eligible for position. - Provide us with a list best candidates - Contacting candidates to perform preliminary phone interviews, and coordinating second round interviews with our upper management. - Only Elancers with experience in recruitment should apply. - Must have access to multiple Job Boards to access candidates. The position is part-time, requiring 5-8 hours a...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for experienced and professional individuals to provide high quality technical support to customers who have purchased our software products. Applicants must be able to provide outstanding performance, on a daily basis, in the following areas. Job requirements include: 1. Communication with customers and co-workers in US English o Using varied methods such as CRM, email, Chat, telephone, virtual meetings, etc. o In a style that projects business professionalism and technical knowledge o Using accurate grammar and spelling in English o Quickly responding to requests from customers and co-workers o With a high degree of accuracy o Always documenting in CRM or other application 2. Training and self education o Using department procedural documentation o Using virtual training courses o By reviewing previous customer cases, product documentation and internal databases 3. Working independently to achieve o Customer satisfaction o Accomplishment...