Hire the Best Managed Services Professionals

I help MSPs deliver faster support, stronger endpoint security, and more efficient IT operations. With 8+ years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, N-Central, and PowerShell automation, I independently manage tickets, streamline operations, and improve service delivery from day one. I’m an experienced MSP System Administrator and IT Support Specialist with hands-on expertise supporting SMB and enterprise environments across Microsoft 365, Azure, Intune, RMM platforms, endpoint security, virtualization, backups, and day-to-day IT operations. I have successfully managed and supported 1200+ endpoints while delivering SLA-driven technical support in fast-paced 24/7 MSP environments. I specialize in providing reliable remote support, proactive monitoring, automation, and operational improvements that help MSPs reduce ticket backlog, improve response times, and maintain stable client environments. CORE TECHNICAL EXPERTISE Microsoft 365 Administration - Exchange Online, Teams, SharePoint, OneDrive - User onboarding/offboarding and license management - Mail flow troubleshooting and mailbox administration - MFA, Conditional Access, identity and access management Azure & Intune Management - Device enrollment and endpoint configuration - Compliance policies and security baselines - BitLocker management and application deployment - Endpoint remediation and Windows troubleshooting Windows Server Administration - Windows Server deployment, management, and troubleshooting - Active Directory, Group Policy, DNS, DHCP administration - File server management and permissions administration - Remote Desktop Services (RDS) support and maintenance - Server performance monitoring and issue remediation Virtualization & Infrastructure - VMware and ESXi administration and troubleshooting - Virtual machine deployment and resource management - Hypervisor monitoring and infrastructure maintenance - Backup verification and disaster recovery support MSP Helpdesk & NOC Operations - ConnectWise ticket management and documentation - N-Central RMM monitoring, patching, and remediation - Alert management, health checks, and escalation handling - Remote support for users, workstations, and Windows servers - SLA-focused ticket resolution with strong communication - Experience supporting fast-paced 24/7 MSP environments Security & Endpoint Protection - CrowdStrike deployment, monitoring, and remediation - Huntress monitoring and threat response support - Endpoint security management and hardening - Conditional Access and identity protection policies - Incident response support and security best practices - Patch management and vulnerability remediation Backup & Maintenance Operations - Backup monitoring and recovery support - Routine maintenance and patch management - Endpoint health monitoring and proactive remediation - System update coordination and compliance tracking Automation & Scripting - PowerShell automation for repetitive IT tasks - Process optimization and operational efficiency improvements - Reduced repeat tickets through proactive automation and monitoring - Custom scripts for reporting, remediation, and maintenance WHY MSPS CHOOSE TO WORK WITH ME - Independently manage tickets from start to resolution - Strong troubleshooting and escalation decision-making - Clear, professional communication with clients and internal teams - Clean documentation and audit-ready ticket notes - Proactive approach focused on stability and prevention - Reliable long-term resource for MSP operations and support teams INDUSTRIES SUPPORTED - Managed Service Providers (MSPs) - Healthcare and multi-site medical clinics - Professional services firms - Retail and logistics operations - Education and training organizations If you’re looking for a dependable MSP engineer who can quickly integrate into your Helpdesk or NOC operations, support your clients professionally, and improve operational efficiency through automation and proactive support, I’d be happy to work with you.

I provide expert application support with over 9 years of experience in healthcare and enterprise IT environments. My focus is on delivering reliable first and second-line support for clinical applications and network infrastructure. I excel in diagnosing and resolving software and hardware issues, ensuring optimal system uptime. Proficient in Windows Server, Active Directory administration, and ITSM ticket handling, I bring a structured approach to technical challenges. My strong communication and problem-solving skills foster effective collaboration with both clinical and non-clinical teams. With a Master's in Advanced Computer Science and certifications including MS Power Plat Form, CompTIA A+, ITIL v4, and SAP, I am equipped to address complex IT needs. If you're seeking a skilled analyst ready to enhance your IT operations, let's discuss how I can support your project.

✅ Microsoft 365 Certified Professional with over 5 years of experience in helping business and clients build their Microsoft 365 organization, optimize Microsoft 365 technologies, and maximize its usage for collaboration, enhancing security and compliance policies, and automation. Are you looking for a Microsoft Expert that can provide an efficient and effective solution to any Microsoft365 related issues? Do you need help migrating to Microsoft365 with minimum downtime? Do you want to build your brand with Microsoft 365 and maximize your services for your business needs? Then you have come to the right place, I am here to help! 🚀 Core Expertise ⚡Setup: Bulk or single setup for user creation, groups, license assignment, M365 Office installation via M365 Portal, Network, or ODT, customization of M365 Apps installation and licensing options. ⚡ DNS or Domain Management Skilled in setting up and managing DNS hosted either on-premises and on cloud. ⚡ SharePoint and OneDrive Management: Site Creation, building SharePoint document lists and libraries, SharePoint pages, intranet Sites, configuring unique or restricted permissions, external sharing. File Synchronization for Windows and Mac, Resolve sync errors on any device. ⚡MS Outlook and Exchange Online Management: Data migration, PST File Import and Export, Outlook email encryption with S/MIME, resolve sync and send/receive errors. ⚡ Security and Compliance: Enforced security features, enabling advance threat protection system (ATP), enhanced security for mail delivery using DKIM and DMARC, SPF. Configure retention policies, compliance policies, audit logs, safeguarding business asset. 🌟 Additional Skills and Experience: ⚡Microsoft Teams Administration: Teams Channel creation, Manage guest user access, Teams custom policies, Setup Teams Phone Systems and Call Queues ⚡PowerApps and PowerAutomate: Creating Model-driven and canvass apps, building workflows with PowerAutomate optimizing reports, alerts, updates, and IT related tasks. ⚡ PowerShell Scripting: Automation of user and license provisioning. Bulk operation for Teams, Exchange Online, and SharePoint management. ⚡New Microsoft 365 Technologies: Copilot AI, Viva Insights and Viva Learning, and Clipchamp 🏅 Certifications ✅MCSE: Productivity Solutions Expert ✅MCSA: Office 365 📋 Notable Achievements 1. Solely handled a successful small business migration from GoDaddy mail service to Microsoft 365 with zero downtime. 2. Mentorship Influence: Guided newly onboard agents to boost productivity and achieve targeted goals. 3. Successful Automation: Created Leave Request App which made approval process seamless and enhanced monitoring capabilities of Human resource and operations. ⭐⭐⭐⭐⭐Testimonials: "Jessa was wonderful to deal with, she was incredibly knowledgeable and friendly. The best support I've had from Microsoft so far." "This was one of the best support engineers I have ever experienced. Friendly, patient, knowledgeable and Filipino. You cannot do better than that!" "Jessa was very polite and professional. She was patient to understand the issue and was quick to resolve the issue. She followed up to ensure that the customer was satisfied with the resolution. Very excellent support received." “Jessa’s ability to lead and guide her team has significantly contributed to our project’s success. Her strategic thinking and decision-making skills have been instrumental in achieving our goals. She actively collaborates with colleagues, fostering a positive work environment. Her teamwork and communication skills have strengthened our team dynamics. When faced with challenges, Jessa approaches them with creativity and resourcefulness. Her solutions-oriented mindset has been pivotal in overcoming obstacles.” “I am honored and happy to have the opportunity working with Jessa. She is an excellent person and professional. She is very talented, and I thank her for everything.” ✨ Why Choose Me? 1. Strategic Problem Solver: I understand that different business has different needs and I am 100% committed in deeply understanding any challenges and business requirements with you to develop technical solutions that is valuable for your business. 2. Extensive Expertise: I have developed advanced skills in Microsoft 365 administration, and I use this experience to deliver best solutions which not only works today but is sustainable for a long time. I prioritize keeping open and frequent communication with my clients to ensure everyone is always aligned. I look forward to hearing from you and can't wait to collaborate!

M365 | Workflow Automation Specialist | Power Platform & Data Automation | 20+ Years of Engineering Excellence I am a highly results-driven Microsoft 365 and Power Platform Consultant with 20+ years of engineering and digital transformation experience supporting organizations across the United States, Canada, and the UK. I specialize in developing end-to-end workflow automation solutions using Microsoft Power Apps, Power Automate, Power BI, SharePoint Online, and Microsoft Teams, enabling businesses to modernize operations, eliminate manual processes, and achieve scalable digital transformation. Current Professional Engagements U.S. Based Healthcare Organization I lead the design, development, implementation, and support of a fully centralized Microsoft Power Platform ecosystem, including: ☑ PowerApps-based workflow management ☑ Automated Microsoft Form processing ☑ SharePoint site architecture & folder provisioning ☑ Milestone and compliance tracking ☑ PDF-based documentation and certificate generation ☑ Power Automate email triggers and notifications ☑ Access and license management ☑ End-to-end document lifecycle digitization ☑ 3rd Party API integration to connect product availability and real-time inventory visibility. I recently integrated Power BI dashboards inside Power Apps to deliver real-time insights into patient activity, treatment volume, and operational performance for leadership decision support. Additionally, I am supporting the development of a web-based marketplace with 3rd-party warehouse integration via API to optimize product availability and real-time inventory visibility. U.S. Based Chemical Manufacturing Organization ☑ Designing Power Automate workflows to streamline internal procedures ☑ Integrating operational data across multiple tenant environments ☑ Process digitalization and document automation UK Based Bidding & Tendering Company ☑ Development of automated bid workflows ☑ Creation of Microsoft Copilot-powered AI assistants ☑ Website development and integration to Microsoft 365 automation ☑ Data processing and reporting improvements US Based Construction & Engineering Company ☑ Vendor database management ☑ License validity tracking ☑ Document model and SOP updates ☑ Data validation and compliance reporting ☑ Automation implementation to standardize operational processes Core Expertise ☑ Microsoft 365 Architecture & Administration ☑ Power Platform (Power Apps | Power Automate | Power BI) ☑ SharePoint Online & Teams Collaboration ☑ Digital Workflow Automation ☑ Regulatory & Compliance Documentation ☑ Data-Driven Decision Support What I Deliver ☑ Intelligent automation that reduces manual work ☑ Centralized digital ecosystems ☑ Faster approvals & communication workflows ☑ Paperless documentation ☑ Real-time reporting & dashboards ☑ Enterprise-grade productivity improvement Additional Professional Services ☑ Virtual Assistance & PMO support ☑ App & Software QA testing ☑ CVAT Image Annotation (AI/ML) ☑ WordPress & Shopify development ☑ Digital content production ☑Social media & branding ☑ Presentation design ☑ File conversions & document formatting Industries Served 🟦 Healthcare 🟦 Construction 🟦 Engineering 🟦 Bidding & Tendering 🟦 Chemical Manufacturing 🟦 Small Business & Startups 🟦 Professional Services My Microsoft Technology Stack ☑ PowerApps (Canvas & Model-Driven) ☑ Power Automate Cloud Flows ☑ Power BI Reports & Embedded Analytics ☑ SharePoint Online Architecture ☑ Microsoft Teams Collaboration ☑ Microsoft Forms / Approvals ☑ PDF & Document Automation ☑ Data Connectors & API Integration ☑ Power Platform Admin Center Let’s Work Together Whether you need a full Microsoft 365 process automation, a custom PowerApp solution, Power BI dashboards, or ongoing operational support: I bring enterprise-grade experience and long-term commitment to every client. 📌 I look forward to helping you digitize, automate, and elevate your business processes through smart Microsoft technologies. #Microsoft365 #PowerAutomate #PowerApps #PowerBI #SharePointOnline #MicrosoftPowerPlatform #Office365 #MicrosoftTeams #M365Consultant #BusinessProcessAutomation #DigitalTransformation #CloudProductivity #PowerPlatformConsultant #ProcessAutomation #SharePointDeveloper #PowerAppsDeveloper #PowerAutomateSpecialist #MicrosoftSolutions #DataAutomation #MSPowerBI #MicrosoftConsultant #ComplianceAutomation #WorkflowAutomation #PowerPlatformExpert #ModernWorkplace #MicrosoftAdmin #LowCode #NoCode

Hi, I’m Tina — I have Over 25+ years of experience - Office Manager, Supply Chain Manager, Property Manager, Administrative & Executive Assistant, supporting business operations and working directly with executive leadership. I help busy professionals stay organized, manage workflows, and keep daily operations running smoothly. I am highly detail-oriented, reliable, and comfortable working independently in a fully remote environment as I have worked Fully Remote for the last 8-1/2 years with great professionalism. ◆ What I Can Help With: • Typing Accuracy 61WPM 98%Accuracy (Certification of achievement) • Email Management • Administrative & Executive support • Data entry & database management • Document formatting, proofreading & organization • Spreadsheet management & reporting • Customer & vendor communication • Medical Supply Distribution- Including Insurance Claims & Verifications • Internet research & task coordination • Website testing & usability feedback • Voice Recordings in English ◆ Why Work With Me: • 25+ years of Office & Medical Supply Chain Management experience • 25+ years Administrative & Operation support • 6+ years Property Management & Onsite Resident Management • 8+ years working remotely with strong time management • Clear, professional communication • Highly organized, detail-oriented & dependable • Able & willing to learn new systems • Reliable, proactive, and easy to work with I take pride in delivering accurate, high-quality work and making my clients’ day-to-day operations easier and more efficient. I'm available for immediate hire for full time & part time work. I have received all 5 Star Ratings for all Upwork Clients & have received multiple projects for the same clients. Thank you Tina Zigoures

🏆 T͏O͏P͏ R͏A͏T͏E͏D͏ 🏆 💯 Job Success rate💯 I'm a sales and business development expert and a part of Elite Sense Consulting team with a passion for driving growth and closing deals. With years of experience, I’ve developed effective sales strategies that achieve results. 📈 As the leader of a highly motivated team, We’re always looking for innovative ways to chase opportunities and expand market reach. 🚀 We’ve consistently driven revenue growth and secured profitable deals for our clients. Our secret to success? A keen eye for emerging trends and a commitment to staying ahead of the competition. 🕵️‍♀️ We know how to identify opportunities and capitalize on them, and we’re not afraid to take risks to achieve results. 📞 🇸‌🇪‌🇳‌🇩‌ 🇲‌🇪‌ 🇦‌ 🇲‌🇪‌🇸‌🇸‌🇦‌🇬‌🇪‌ 🇹‌🇴‌ 🇸‌🇨‌🇭‌🇪‌🇩‌🇺‌🇱‌🇪‌ 🇦‌ 🇨‌🇦‌🇱‌🇱‌ 🇦‌🇳‌🇩‌ 🇩‌🇮‌🇸‌🇨‌🇺‌🇸‌🇸‌ 🇭‌🇴‌🇼‌ 🇼‌🇪‌ 🇨‌🇦‌🇳‌ 🇬‌🇷‌🇴‌🇼‌ 🇾‌🇴‌🇺‌🇷‌ 🇧‌🇺‌🇸‌🇮‌🇳‌🇪‌🇸‌🇸‌ 📞 Why Elite Sense Consulting? 🚀 📌 Multilingual proficiency in Arabic, English, French, and Spanish. 📌 Hassle-free and fast service. 📌 24/7 availability for timely and efficient support. 📌 Collaborative approach for seamless teamwork. 📌 Personalized approach and tailored solutions. 📌 Exceptional communication skills for effective client relations and collaboration. 📌 Keen attention to details for accurate and efficient work. 📌 Adaptability and flexibility in fast-paced environments. 🏆 Don't just take our word for it, here's what some of our satisfied clients have to say 🏆 ✨“We are extremely pleased with your company and the recruitment process you did for us. The employees that were arranged for us have been top-notch in terms of qualifications and skill set, adding to this the impressive role you played in the training sessions and the follow ups as well . The communication and coordination throughout the hiring process was excellent and we felt well informed and supported every step of the way. We highly recommend your company to anyone looking for top-notch talent.“✨ Mirna - Westgate Managing Capital, Canada ✨“I would like to try and express how grateful I am about having the Virtual Assistants team playing on my side. The whole team is really great professionals, scalable for the way of your firm process, correct, and always on time. They add value to my work and business activities. I am happy with their previous works and wouldn’t hesitate to work with them again. I am 100% with the job done by Virtual Assistants. The biggest benefit is that Virtual Assistants investigated and paid attention to every detail of our specific business tasks. As a result, the job was correctly done and our goal was achieved.”✨ M.Salem - apgamz, KSA ✨"Outstanding agency with great freelancers always ready to make your life easier. They progressively took more and more tasks leaving us time we had not had in ages with nothing to worry. Highly efficient. Recommend!"✨ Juan Ramon - USR e-commerce, Spain 🔥 Our range of services includes: 🎖️ 𝙀-𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: e-commerce specialist, Shopify store manager, dropshipping, e-commerce project manager, e-commerce assistant, order processing, order fulfillment, inventory management, product listing and description. 🎖️𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝘼𝙣𝙙 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: customer support specialist, customer service representative, customer service manager, call center agent, e-commerce customer support, Shopify customer support, Zendesk support, live chat support, email/ticket management, social media management, customer feedback and survey. 🎖️ 𝙎𝙖𝙡𝙚𝙨 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: business development, telesales and telemarketing, lead generation, appointment setting, cold calling. 🎖️ 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: virtual assistant, office assistant, executive assistant, personal assistant, administrative assistant, project manager, operations manager, research and data entry, translation and localization. 🎖️ 𝘾𝙧𝙚𝙖𝙩𝙞𝙫𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: graphic design, copywriting, video and audio editing, animation, illustration content writing and copywriting, web design and development. 🎖️ 𝙃𝙪𝙢𝙖𝙣 𝙍𝙚𝙨𝙤𝙪𝙧𝙘𝙚𝙨: recruiting and staffing, performance management, training and development, onboarding and offboarding, time and attendance management. 👩🏻‍💻 We are a technology oriented agency! We have a set of reliable tech tools that we use regularly, but we're also open to using the technologies that suit your business best. 📞 🇮‌🇫‌ 🇾‌🇴‌🇺‌'🇷‌🇪‌ 🇱‌🇴‌🇴‌🇰‌🇮‌🇳‌🇬‌ 🇫‌🇴‌🇷‌ 🇦‌ 🇸‌🇹‌🇦‌🇫‌🇫‌🇮‌🇳‌🇬‌ 🇵‌🇦‌🇷‌🇹‌🇳‌🇪‌🇷‌ 🇹‌🇭‌🇦‌🇹‌ 🇵‌🇺‌🇹‌🇸‌ 🇾‌🇴‌🇺‌🇷‌ 🇳‌🇪‌🇪‌🇩‌🇸‌ 🇫‌🇮‌🇷‌🇸‌🇹‌, 🇮‌🇳‌🇻‌🇮‌🇹‌🇪‌ 🇲‌🇪‌ 🇹‌🇴‌ 🇾‌🇴‌🇺‌🇷‌ 🇯‌🇴‌🇧‌, 🇸‌🇴‌ 🇼‌🇪‌ 🇨‌🇦‌🇳‌ 🇨‌🇭‌🇦‌🇹‌ 📞