Hire the Best Chat Support Specialists
in the Netherlands

Welcome, and thank you for visiting my profile! With over 12 years of customer support experience and 6+ years freelancing in health and tech, I help businesses delight their customers, optimise support processes, and enable teams to succeed, all with a calm, attentive, and solution-focused approach. I’ve had the pleasure of supporting clients and their customers toward healthier lifestyles and smoother operations, delivering results they can rely on. From guiding VIP and standard clients to training support agents in escalation handling, problem-solving, and effective communication, I focus on creating efficient, high-quality support experiences that drive growth, retention, and satisfaction. Whether you need hands-on customer support, team coaching, or strategic process improvements, I bring experience, reliability, and a thoughtful approach to help your business thrive. Services I Offer *Customer Support & Service Delivery: Email, chat, social media, and live call support with a focus on client satisfaction and retention. *Agent Enablement & Training: Coaching support teams in escalation handling, problem-solving, and clear communication. *Process Optimisation & Strategy: Streamlining support workflows, KPIs, SLAs, and multi-channel operations to drive efficiency and growth. *Client Guidance & Consultation: Advising on support strategies, customer engagement, and business process improvements. *Health & Lifestyle Support: Assisting clients and their customers with nutrition guidance, wellness programs, and healthy-lifestyle solutions (specifically for health-sector clients). Tools & Platforms I Use ༶CRM platforms: HubSpot, Zoho, Odoo ༶Ticketing Support: Freshdesk, Zendesk, HelpScout, FrontApp ༶Communication tools: Slack, Zoom, Skype, WhatsApp, Telegram, Loom, Discord, internal messaging and video conferencing tools ༶Project management: Asana, Atlassian, Monday, Microsoft 365, GSuite, Nenflow ༶Creation tools: Canva, CapCut, Figma ༶E-commerce & fulfilment platforms: Shopify, Magento, MCS Fulfilment, WordPress ༶Tourism & booking systems: Amadeus, AITA training, Global Collect, Airbnb, Expedia, Booking, Tripadvisor ༶Sales & VoIP tools: Voys, Zoiper5, Switchboard ༶Social media platforms: Instagram, Facebook, TikTok, LinkedIn (for customer support, engagement, and brand communication) How I Work I provide hands-on, reliable support with a focus on results and efficiency. I combine technical expertise with a calm, thoughtful approach to guide clients and their teams toward success. For projects involving sales or outreach, I offer tailored, scope-based pricing that covers research, outreach, follow-ups, and reporting. Why Work With Me I bring a combination of experience, reliability, and a client-focused mindset. My goal is to make your support operations seamless, your customers happier, and your teams empowered. I’m here to help your business thrive. I’m looking forward to meeting you and your customers! Maria

My name is Jenny Cuevas and I believe I would be an exceptional addition to your team! People do make the difference, as my years of experience in the customer service and content creation industry has demonstrated on many occasions, that providing excellent service and going above and beyond for a customer can have a lasting and positive impact on their life and their experience with the company. I have over 6 years experience within the customer service Industry in English and Spanish, translating and also I'm a Content Writer with extraordinary communication skills. My vast experience in content writing sets me apart from my competitors. In the past, I have written Articles and Blogs for various niches, including Blockchain, NFTs, Metaverse, Gaming, Health, Fitness, and more. I have helped with the creation of content in eCommerce websites and product descriptions as well One of my proudest achievements in Content writing is my work as an NFT. Through these projects, I gained knowledge about the metaverse world and a deeper understanding of cryptocurrency. The published work in the niche illustrates my capabilities as a skilled writer. Customer Service Representative: -Masterclass (Email) -Kanturo Eyewear (Email ) -Conduent(email, tickets, calls, chat) -Daisy Store(Email Support via Zendesk and Chat Support My other skills include: -Spanish Teacher -4 years of translations English- Spanish -Transcription -Web design Versed in email marketing Market hero Jira Zendesk - Freshdesk - Giorgias Intercom Shopify I am a quick and eager learner, ready to contribute to the exceptional customer service you provide to your clients. My years of experience in the customer care industry has allowed me to have the experience add knowledge that it takes to helm any ship and I hold no doubt that I will be an invaluable asset to your company. Thank you for your time and do enjoy the rest of your day I am native English and Spanish speaker. I can help you with -Spanish classes -Customer Support English and Spanish -Shopify- -Answering tickets, emails, calls, chats -Experience with Shopify, Zendesk, Slack, Amazon, Google drive, Intercom, Asarna -Translation English-Spanish - Transcription English / Spanish -Content writing English / Spanish - Social Media management, content creation, community -SEO -Data entry -Excel / Google drive, Docs, Shopify, Zimbra, Zendesk, Slack, Intercom

Customer Success & Client Experience | Retention & Onboarding Specialist | Helping Customers Win With several years of experience in customer-facing roles, I’ve developed a strong ability to listen, guide, and solve problems. I’m now focused on transitioning into a Customer Success role where I can build long-term relationships with clients, drive engagement, and support business growth. I’m currently sharpening my skills in onboarding strategy, retention metrics, and client lifecycle management. I love working with people, simplifying processes, and being the voice of the customer inside the company.

I help businesses adapt their content clearly and naturally for the Dutch market. My focus is on Dutch localization and translation for websites, finance-related content, and digital business materials. I work with attention to accuracy, tone, terminology, and readability, so the final text does not feel translated, but truly written for a Dutch-speaking audience. I can translate and localize content into Dutch from English, German, French, Spanish, and Romanian. I am especially a strong fit for projects such as: Website translation and localization Landing pages and product pages Financial and business content Marketing and customer-facing copy UI text and app/web content E-commerce content Proofreading and editing of Dutch texts Because I also have knowledge of HTML and CSS, I understand how website content is structured and can work more efficiently with web-based text, page elements, and localization inside site layouts. This is especially useful when adapting content for websites, interfaces, and digital platforms. What you can expect from me: Natural, market-oriented Dutch Strong eye for clarity and consistency Careful handling of tone and terminology Reliable communication A professional and structured approach If you need Dutch localization that is accurate, natural, and suitable for websites or finance-related content, I would be glad to help.

Need a support person who understands both your customers and your cloud setup? I’m an IT, cloud, and customer support specialist who helps tech-driven businesses keep their systems running smoothly and their customers happy. I’m comfortable in helpdesks, CRMs, and cloud dashboards (Azure / M365 / GCP,AWS), so I don’t panic when things get a bit “technical”. I can help you with: • Customer support: email, chat & ticket handling • Technical support: login issues, account setup, basic configuration & troubleshooting • Cloud & IT support: o User accounts, access, password resets o Microsoft 365 & Azure portal basics o Checking logs / status pages to confirm issues • CRM support: updating leads, pipelines, tags, notes & simple automations • Documentation: help articles, internal SOPs, FAQs, step-by-step guides Tools & platforms I’m comfortable with: • Cloud / IT: Azure, Microsoft 365, (plus similar tools), GCP, AWS, Intune. • CRM: HubSpot, GoHighLevel, Monday, Make, Airtable, Pipedrive, Zoho (and similar) • Support tools: Zendesk, Freshdesk, Georgia, Intercom, Help Scout, ticketing systems What it’s like working with me: • I keep customers calm, informed and updated instead of leaving them hanging • I can translate tech language into simple, friendly explanations • I follow existing processes but also suggest improvements when I see them • I’m based in the Netherlands (EU time) and can also cover some US hours Bonus – security & reliability mindset • Background in IT & cloud security best practices (MFA, access control, safe data handling) • Careful with permissions and customer data If you need someone who can handle support tickets, keep your CRM clean, and not get lost when the issue touches your cloud setup, send me a message with what you’re using right now (tools + workload). I’ll let you know how I can help.

Hello! I am a passionate English - Spanish translator from Argentina. Please take a look at all the feedback left by my past clients which will assure you that you are hiring an excelent translator who will comply with all your project's demands and requirements. I completed half of both the English Teacher's training course and the Technical - Scientific and Literary English Translation course. These two courses provided me with all the necessary tools to create high quality and accurate translations. I have experience in translating: - Video Games - Anime, Manga - Visual Novels - Mobile apps - Websites - Technology related articles - Subtitles and transcription - Knowledge of SEO - In-code translations I can also proofread Spanish content, spelling corrections and grammar. I firmly believe that simply knowing the technicalities of a language is not enough for an accurate translation. Important tools and knowledge can be acquired through interpreter and translation courses, yet it is experience with the language what will ultimately allow the translator to fully comprehend context and reach the true meaning of the words. I have also done a basic Java programming course. This makes it much easier for me to do in-code translations. You will find an official Oracle certification attached to my profile. Additionally, I have 8 years of experience in Customer Service. 5 years as a Senior Agent and 3 years as a Team Leader in two major international companies: 5CA and Lynk & Co. I also have multiple trainings in COPC standards. Customer Service Advocate Responsibilities: - Ticket/Email Support. Payments Expert and Order Management. - CRM: Zendesk and Microsoft Dynamics. - Live Chat Support - Social Media Support (Facebook, Twitter, Youtube, Instagram, Linkedin). - Quality Assurance. - Translations for CCP Games from English to Spanish. - GDPR knowledge. Team Leader Responsibilities: - Manage a team of ~15 Advisors - Interview candidates for the project, check their resumes and provide feedback. - Quality auditing. - Analyze the agents' metrics and provide feedback in accordance with the project's requirements. - Coach the agents so they can achieve the project's metrics and improve the overall results. - Plan and organize improvement plans for agents struggling to meet their objectives. SMART format. - Organize a daily 24/7 schedule. Approve/reject time off. You will find recommendation letters from both the Customer Support Manager and the Project lead below in my portfolio. If you would like to contact me, please do not hesitate to send me a message and I will respond as soon as possible. Juan V.