Hire the Best Customer Service Representatives
in the Netherlands

With over five years of experience in telephone customer service across sales, technical support, and customer care, I bring a comprehensive skill set that includes proficiency in major customer service software, conflict resolution, and maintaining a positive attitude in all situations. I am highly adaptable, with a proven ability to work under pressure and deliver results. My goal is to leverage these skills to effectively contribute as a manager in your organization.

E-commerce Operations | Administrative & Logistics Support I have over 7 years of remote experience supporting international companies with e-commerce operations, customer support, billing, and order management, along with more than 3 years of running my own local business. I enjoy behind-the-scenes work, keeping processes organized, solving operational problems, and making sure everything runs smoothly. After moving to the Netherlands in 2023, I took a break from freelancing to build my life here. During that time, I learned Dutch (B1 level), completed my Dutch civic integration process and started my own local B2B service company. Running my business has strengthened my experience in client management, invoicing, bookkeeping, scheduling, Excel reporting, and Dutch business administration. Now I am excited to combine both worlds: continuing to run my business while supporting international companies remotely through Upwork. Tools & Systems • Shopify & Magento • ShipStation • Zendesk, Intercom & Freshdesk • Stripe Billing • Oracle • Microsoft Excel & Google Sheets How I can help • Order Management • Customer Support • Administrative Support • Billing & Invoicing • Shipping & Order Tracking • Logistics Coordination • Process Documentation (SOPs) • Data Entry & Excel Reports • Business Operations My goal is to keep operations organized, solve day-to-day challenges, and give business owners more time to focus on growing their company. If you're looking for someone reliable, detail-oriented, and easy to work with, I'd be happy to discuss how I can support your team.

Scaling an e-commerce brand to 7+ figures requires more than just good marketing. It demands relentless operational efficiency, airtight supply chains, and customer experience systems built to scale. That’s where I come in. With 7 years on the frontlines of e-commerce as an founder, operator, and consultant, I help scaling DTC brands eliminate operational bottlenecks, optimize margins, and unlock their next phase of growth. I don't just advise from the sidelines; I’ve built, scaled, and exited businesses myself. Where I Bring Immediate Value: - Fractional & Interim Leadership (COO / Operations Manager): Directing daily operations, restructuring team workflows, and building SOPs that turn chaotic growth into predictable scaling. - Supply Chain & Logistics Optimization: Leveraging deep, hands-on experience to streamline inventory management, reduce landed costs, and improve vendor terms. - Customer Experience & Retention: Former founder and owner of a specialized CS agency (successfully acquired). I design high-ticket retention loops and scalable support infrastructure. - Performance & Growth Strategy: Having personally managed $400k+ in Meta ad spend while running my own brands, I view operations through a revenue-first lens, ensuring unit economics stay healthy as spend scales. Whether you need an Interim COO to stabilize operations during a hyper-growth phase or a strategic operator to audit and fix your supply chain, I step in, diagnose friction points, and execute fast.

Customer service is the face of your business. It can help you increase customer loyalty, increase the amount each customer spends on your business, increase the frequency of customers buying from you, and generate a positive reputation for your business. You may be here because you are looking for a product that allows your customers to get a WOW experience and make them feel comfortable when they are in contact. You are in the right place and the right profile. I can support your customers in English, Italian, German and French, via phone, chat and e-mails. As a customer service expert, what can I offer? -Customer support agent selection -Customer satisfaction -Manage customer support team -Create a customer service program that the team will use -Talent induction and training -Shift schedule -Customer request management through phone support, email and chat support -Improve customer experience -Quickly solve problems Looking forward to hearing from you soon.

Need reliable Dutch or English customer support, authentic content, or engaging video editing? I’m here to help. I’m a bilingual (Dutch & English) professional specializing in customer service, UGC content creation, video editing, and Dutch voice recordings. I help brands communicate clearly with their customers and create positive experiences that build trust and loyalty. Services I offer: • Dutch & English Customer Support (email, chat, social media) • UGC Content for ads and social media • Video Editing for social media and promotional content (VSL) (UGC Edit) • Dutch Voice Recordings • English–Dutch Translation With experience in sales, IT recruitment, translation, and video editing, I combine strong communication skills with a proactive and professional approach. Feel free to reach out to discuss your project—I’d be happy to help.

With over 7 years of experience as a top-rated plus Virtual Assistant and administrative support specialist, I help businesses run smoothly by providing reliable, high-quality operational support. I’m known for being organized, proactive, and dependable, with the ability to work independently while keeping teams aligned. If you’re looking for an enthusiastic, solutions-focused professional who takes ownership and gets things done, I’d love to connect. My strong written and verbal communication skills allow me to collaborate effectively with clients, stakeholders, and remote teams. I’m experienced with a wide range of tools including HubSpot, Intercom, Asana, Google Chat, ClickUp, Monday, Zoho, Trello, and Skype, using them to streamline workflows and improve productivity. Here are some of the ways I can support your business: ✅ Virtual assistance and day-to-day operations ✅ Calendar and inbox management ✅ Appointment scheduling and coordination ✅ Social media support ✅ Email marketing and follow-ups ✅ Lead generation and online research ✅ Customer support via email or chat ✅ Client and supplier communication ✅ File and workflow organization ✅ Community management I’m passionate about delivering consistent, high-quality work and making life easier for the teams I support. I’d be happy to discuss your needs and how I can add value. ✔ 100% Client Satisfaction Focus ✔ Commitment to Quality and Reliability